JP2010267027A - Automatic transaction device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To shorten customer waiting time at an automatic transaction device 1, such as a cash dispenser and an automatic teller machine performing transaction by use of a plurality of medium types, by performing smooth return processing. <P>SOLUTION: The automatic transaction device includes: a camera 8a for obtaining a customer image; an image analysis means 12 for detecting a medium ejection outlet which the customer is looking at, based on the image obtained by the camera 8a; and a memory unit 28 for storing the sequence of medium ejection expected by the customer analyzed by the image analysis unit 12. When the medium ejection sequence is already stored, each medium is ejected in order based on the medium ejection sequence, while when the medium ejection sequence is not stored yet, each medium is ejected in order based on the analysis result. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a medium handling technique in an automatic transaction apparatus such as an automatic teller machine or an automatic teller machine.

  In general, with conventional automatic transaction devices, when a medium is ejected, guidance by a lamp near each medium outlet, voice guidance for caution to forget by monitoring for a predetermined time, guidance by image display on a display unit such as an LCD, etc. are performed. However, various media are discharged and returned in a fixed order regardless of the order desired by the customer (see, for example, Patent Document 1).

JP-A-8-30840

  However, in the above-mentioned conventional automatic transaction apparatus, there is a case where it takes time for the return process without noticing that another medium has already been discharged and looking at another medium discharge port expected by the customer. In particular, in an automatic transaction apparatus with many customers, there is a problem that the waiting time of the next customer becomes long.

  The present invention employs the following configuration in order to solve the above-described problems. That is, in an automatic transaction apparatus that performs transactions using a plurality of types of media, an image acquisition unit that acquires a customer image, and an image that detects a medium outlet that the customer is viewing based on the image acquired by the image acquisition unit An analysis means, and the media expected by the customer analyzed by the image analysis unit are sequentially discharged.

  According to the automatic transaction apparatus of the present invention, in an automatic transaction apparatus that performs transactions using a plurality of types of media, the customer obtains an image based on an image acquisition unit that acquires a customer image and an image acquired by the image acquisition unit. And an image analyzing means for detecting a medium discharge port, and the medium that is expected by the customer analyzed by the image analysis unit is discharged in order, so that the medium can be received smoothly and the waiting time of the customer Can be shortened.

1 is an overview perspective view of an automatic transaction apparatus according to a first embodiment. It is a control system block diagram of the automatic transaction apparatus of Example 1. FIG. It is an operation | movement flowchart of the automatic transaction apparatus of Example 1. FIG. It is operation | movement explanatory drawing of the automatic transaction apparatus of Example 1. FIG. It is operation | movement explanatory drawing of the automatic transaction apparatus of Example 1. FIG. It is an operation | movement flowchart of the automatic transaction apparatus of Example 2. FIG.

  Embodiments of the present invention will be described below with reference to the drawings. Elements common to the drawings are given the same reference numerals.

(Constitution)
The automatic transaction apparatus according to the first embodiment has an appearance as shown in FIG. 1 and includes a coin deposit / withdrawal port 2, a banknote deposit / withdrawal port 3, an operation unit 4, a passbook insertion port 5, and a card insertion port 6. And the camera 8a is provided in the front side of the automatic transaction apparatus.

  The coin insertion slot 2 and the banknote deposit / withdrawal slot 3 are openings through which coins and banknotes are inserted and discharged, respectively. The coin insertion slot 2 and the banknote deposit / withdrawal port 3 are each provided with a shutter, and the coin insertion slot 2 and the banknote deposit / withdrawal slot 3 are opened and closed by driving the shutter. In these back portions, a coin processing unit and a banknote processing unit that perform deposit and withdrawal processing of coins and banknotes described later are provided.

  The passbook insertion slot 5 is a portion where a passbook used in the transaction is inserted from here, and the passbook is discharged when the transaction is completed, and a passbook processing section described later is provided in the back thereof. The card insertion slot 6 is a portion into which a card is inserted or ejected, and a card processing section, which will be described later, is provided in the back thereof.

  The operation unit 4 is configured by integrating an LCD for displaying an operation screen during a transaction and a touch panel for inputting transaction selection, a password, a transaction amount, and the like.

  A camera 8 a is disposed in the vicinity of the operation unit 4. This camera 8a is a camera for photographing a customer, and adjusts the angle of view of the lens within a range where the customer's face can be photographed when the customer approaches the customer operation screen of the operation unit 4.

(Control system configuration)
As shown in the control system block diagram of FIG. 2, the control system of the automatic transaction apparatus according to the first embodiment receives image data from the main control unit 20 that controls each unit described later and the camera 8a, and analyzes the image. Then, the image analysis unit 12 analyzes whether or not a customer's face image exists in the face photograph range described later and transmits the analysis result to the main control unit 20, and the medium discharge order is determined based on the analysis result information of the image analysis unit 12. There is provided an operation unit 4 for displaying guidance instead.

  Further, the control system of the automatic transaction apparatus according to the first embodiment includes a card processing unit 21 that reads / writes information recorded on a cash card and the like, a voice guide unit 22 that outputs operation guidance and the like by voice, and a magnetic stripe of a bankbook. A passbook processing unit 23 that performs read / write and passbook printing control, a statement slip processing unit 24 that prints out transaction details, a coin processing unit 25 that performs coin deposit / withdrawal control, and a banknote processing unit 26 that performs banknote deposit / withdrawal control. Is provided.

  Furthermore, a power supply unit 27 that supplies power to each unit, a memory unit 28 as a storage unit of the main control unit 20, and an interface unit 29 that controls an interface with a host computer (not shown) are provided.

(Operation)
With the above configuration, the automatic transaction apparatus according to the first embodiment operates as follows. This operation will be described in detail below with reference to the operation flowchart of FIG. 3 and the operation explanatory diagrams of FIGS.

  First, when a customer approaches the automatic transaction apparatus 1 and detects the customer by a customer sensor (not shown), a transaction selection screen is displayed on the operation unit 4, the customer selects a desired transaction (step S01), and processing for each transaction (Step S02). At this time, initialization of an n register to be described later, that is, n = 0, and the number of medium discharges Nx to be discharged in the selected transaction type is obtained from, for example, a table stored in advance in association with the transaction type and the number of times.

  Then, before the current transaction, the same customer performs the same type of transaction, and it is confirmed whether the expected medium discharge order data is already stored as the expected medium discharge order (step S03).

  When the medium discharge order expected data is already stored, the medium is sequentially discharged according to the discharge order based on the medium discharge order expected data, and the transaction is terminated (step S04).

  On the other hand, when the medium discharge order expectation data is not already stored, it is confirmed whether or not the number of medium discharge times to be performed in the transaction selected by the n register value is Nx, and does not coincide with Nx times before the medium discharge number, that is, Nx. When (step S05), as shown in FIG. 4, the customer is photographed by the camera 8a arranged on the front surface of the automatic transaction apparatus 1, and the photographed image data is transmitted to the image analysis unit 12, as shown in FIG. The data of the face photograph range 31 is cut out, the cut out camera image data is analyzed, which medium outlet the customer is looking at is analyzed, and the order is stored as medium discharge order expected data (step S06). . This storage may be stored in the memory unit 28 connected to the main control unit 20.

  Then, according to the analysis result, when the medium desired by the customer is discharged (step S07), the customer receives it (step S08).

  As a method for analyzing the orientation of the face, a technique disclosed in Japanese Patent Application Laid-Open No. 2007-179338 may be used.

  Then, the n register is incremented by 1, and the process returns to step S05, the same process is performed, the number of medium types of the selected transaction type is Nx times, and the transaction ends.

  With the above operation, for example, when a customer selects a withdrawal transaction using a card, if the customer wishes to take a banknote first and then take a card, then the banknote deposit / withdrawal port 3 Then, this order is stored as expected medium discharge order data, and this medium discharge order expected data is expected in the case of the same type of transaction at the same customer next time. It is used as the media discharge order.

  Alternatively, in the case where coins are withdrawn using a passbook, the coin acquisition slot 2 is first looked at, and then the passbook insertion slot 5 is looked at, so this order is stored as expected medium discharge order data. In the case of the same kind of transaction with the same customer next time, this expected medium discharge order data is used as the expected medium discharge order.

  In the above description, guidance display on the operation unit 4 and voice guidance by the voice guidance unit 22 have not been described. However, when ejecting the medium in step S07, the guidance order is set so that the medium is removed. change.

  In the above description, the medium is discharged based on the previous medium discharge order expected data in step S04. However, the client image analysis is performed each time by analyzing the camera image data without using the medium discharge order expected data. The media expected by may be discharged in order.

(Effect of Example 1)
As described in detail above, according to the automatic transaction apparatus of the first embodiment, the image analysis that extracts the camera that the customer expects to be discharged next based on the camera that captures the customer and the image data acquired by the camera. Since the extracted medium is discharged, the medium is smoothly received and the waiting time of the customer can be shortened.

(Constitution)
Since the configuration of the automatic transaction apparatus according to the second embodiment and the configuration of the control system are the same as those of the first embodiment shown in FIGS. 1 and 2, detailed description thereof is omitted for the sake of brevity.

(Operation)
With the above configuration, the automatic transaction apparatus according to the second embodiment operates as follows. This operation will be described in detail below with reference to the operation flowchart of FIG. 6 and the operation explanatory diagrams of FIGS. 4 and 5 described above.

  First, when a customer approaches the automatic transaction apparatus 1 and detects a customer by a customer sensor (not shown), a transaction selection screen is displayed on the operation unit 4, the customer selects a desired transaction (step S21), and processing for each transaction Is started (step S22). At this time, initialization of an n register, which will be described later, that is, n = 0 is performed, and the number of medium discharges Nx to be discharged in the selected transaction type is obtained from, for example, a table in which the transaction type and the number of times are stored in advance.

  Then, before the current transaction, the same customer performs the same type of transaction, and it is confirmed whether the expected medium discharge order data has already been stored as the expected medium discharge order (step S23).

  If the media discharge order expectation data has already been stored, it is confirmed by the n register value whether or not the number of media discharges to be performed in the selected transaction is Nx, and when the number of media discharges is Nx before, that is, does not match Nx (Step S24), as shown in FIG. 4, the customer is photographed by the camera 8a disposed in the vicinity of the operation unit 4, the photographed image data is transmitted to the image analysis unit 12, and the face photograph is obtained as shown in FIG. The data of the range 31 is cut out, the cut-out camera image data is analyzed, the outlet that the customer is looking at is analyzed, and the order is stored as medium discharge order expected data (step S25).

  Note that, as the face detection method, the technique disclosed in Japanese Patent Application Laid-Open No. 2007-179338 may be used as in the first embodiment.

  When the medium desired by the customer is discharged based on the previous medium discharge order expectation data (step S26), the customer receives it (step S27).

  Then, 1 is added to the n register, the process returns to step S24, the same processing is performed, the number of medium types of the selected transaction type is performed Nx times, and the medium discharge order expected data is statistically updated as new expected data. (Step S29), and this transaction is terminated.

  In addition, as a method of the statistics, in the same type of transaction for each customer, the rank number desired by the customer is accumulated and stored for each medium, and discharged in order from the lowest accumulated rank number. What should I do? Alternatively, a weighted rank number may be accumulated in consideration of the length of time of watching the medium. These storages may be stored in the memory unit 28 connected to the main control unit 20.

  On the other hand, when the expected medium discharge order data is not already stored, it is checked from the n register value whether the number of medium discharges is Nx for the selected transaction, and does not coincide with Nx before the medium discharges, that is, Nx. When (step S30), as shown in FIG. 4, the customer is photographed by the camera 8a disposed in the vicinity of the operation unit 4, and the photographed image data is transmitted to the image analysis unit 12, and the face as shown in FIG. The data of the photograph range 31 is cut out, the cut-out camera image data is analyzed, the outlet that the customer is looking at is analyzed, and the order is stored as medium discharge order expectation data (step S31).

  Then, according to the analysis result, when the medium desired by the customer is discharged (step S32), the customer receives it (step S33).

  Then, the n register is incremented by 1 (step S34), the process returns to step S30, the same processing is performed, the number of medium types of the selected transaction type is Nx times, and the transaction ends.

  In the above description, guidance display on the operation unit 4 and voice guidance by the voice guidance unit 22 have not been described. However, when discharging the medium in steps S26 and S32, guidance is given to take the medium. Change the order.

(Effect of Example 2)
As described in detail above, according to the automatic transaction apparatus of the second embodiment, the image acquisition unit that acquires the customer image, and the image analysis unit that analyzes the medium that the customer expects to discharge based on the acquired image. And a medium discharge order storage means for statistically storing the medium discharge order expected for each customer based on the analysis result, and the medium is discharged in order based on the storage information of the medium discharge order storage means. In addition to the effects of the first embodiment, the medium discharge order desired by the customer can be statisticalized.

<< Other modifications >>
In the above description of the embodiment, it has been described that the medium discharge port that the customer is viewing is detected by the camera provided in the automatic transaction apparatus. However, in the case of a corner where a large number of automatic transaction apparatuses are installed, the installation corner A camera may be provided on the ceiling or the like, and a customer is photographed with respect to each automatic transaction apparatus to detect which medium outlet is being viewed, and the order of the medium to be discharged may be determined.

  As described above, the present invention can be widely used in automatic transaction apparatuses such as an automatic teller machine and an automatic teller machine that perform transactions using a plurality of types of media.

DESCRIPTION OF SYMBOLS 1 Automatic transaction apparatus 2 Coin deposit / withdrawal port 3 Card entrance / exit 4 Operation part 5 Passbook insertion slot 6 Card insertion slot 8a Camera 12 Image analysis part 20 Main control part 29 Interface part 30 Camera photographing range 31 Face detection range

Claims (3)

In an automatic transaction apparatus that performs transactions using multiple types of media,
Image acquisition means for acquiring customer images;
An image analysis means for detecting a medium outlet that the customer is viewing based on the image acquired by the image acquisition means; and
An automatic transaction apparatus characterized in that media expected by a customer analyzed by the image analysis unit are discharged in order. A medium discharge order expectation information storage means for storing the medium discharge order expected by the customer;
2. The automatic transaction apparatus according to claim 1, wherein when the medium discharge order is already stored, the medium is discharged based on the medium discharge order.   3. The automatic transaction apparatus according to claim 2, wherein the medium discharge order expectation information storage means statistically stores the expectation order for each customer.

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