JP2010262321A - Automatic transaction apparatus - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To prevent a user from forgetting to pick up a medium, and to smoothly perform medium return processing in an automatic transaction apparatus 1 such as a cash dispenser and an automated teller machine performing transactions by using a plurality of types of media. <P>SOLUTION: The automatic transaction apparatus includes: guidance lamps 10a to 10d installed in the neighborhood of a medium discharge port and guiding the extraction of a medium; a camera 8a for acquiring the image of a customer; and an image analysis means 12 for detecting a medium discharge port (for example, any of a coin input/output port 2, a paper money input/output port 3, a bankbook insertion port 5, and a card insertion port 6) which a customer is viewing based on the image acquired from the camera 8a, and the automatic transaction apparatus is configured to turn off the guidance lamp of the detected medium discharge port. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a medium handling technique in an automatic transaction apparatus such as an automatic teller machine or an automatic teller machine.

  In general, in the conventional automatic transaction apparatus, when the medium is ejected, guidance by a lamp near each medium outlet, voice guidance of caution to forget by monitoring for a predetermined time, guidance by image display on a display unit such as an LCD, Various media are discharged and returned in a certain order (see, for example, Patent Document 1).

JP-A-8-30840

  However, in the above-described conventional automatic transaction apparatus, when the other medium has already been discharged, or when a plurality of mediums have been discharged, by taking a certain medium, the other medium is not noticed. Sometimes forgetting to take out. If the user leaves the device without noticing that the user has forgotten to remove the media, the next customer may be able to remove the media that he has forgotten.

  In addition, it may take time for the return process to search for other discharge media, especially in the automatic transaction device with many customers, there is a problem that the waiting time of the next customer becomes long .

  The present invention employs the following configuration in order to solve the above-described problems. That is, in an automatic transaction apparatus that conducts transactions using a plurality of types of media, a customer sees based on guide means for guiding media extraction, image acquisition means for acquiring customer images, and images acquired by the image acquisition means. And an image analyzing means for detecting a medium discharge port, and stopping the guiding means based on the detected result.

  According to the automatic transaction apparatus of the present invention, the guide means for guiding the removal of the medium, the image acquisition means for acquiring the customer image, and the medium outlet that the customer is looking at are detected based on the image acquired by the image acquisition means. Image analyzing means for stopping the guidance of the guide means based on the detected result, so that the customer can be notified of the medium of the outlet that the customer has not seen, and prevents the medium from being forgotten In addition, the media can be received smoothly and the waiting time of the customer can be shortened.

1 is an overview perspective view of an automatic transaction apparatus according to a first embodiment. It is a control system block diagram of the automatic transaction apparatus of Example 1. FIG. It is an operation | movement flowchart of the automatic transaction apparatus of Example 1. FIG. It is operation | movement explanatory drawing of the automatic transaction apparatus of Example 1. FIG. It is operation | movement explanatory drawing of the automatic transaction apparatus of Example 1. FIG.

  Embodiments of the present invention will be described below with reference to the drawings. Elements common to the drawings are given the same reference numerals.

(Constitution)
The automatic transaction apparatus according to the first embodiment has an appearance as shown in FIG. 1 and includes a coin deposit / withdrawal port 2, a banknote deposit / withdrawal port 3, an operation unit 4, a passbook insertion port 5, and a card insertion port 6. And the camera 8a is provided in the front side of the automatic transaction apparatus.

  The coin insertion slot 2 and the banknote deposit / withdrawal slot 3 are openings through which coins and banknotes are inserted and discharged, respectively. The coin insertion slot 2 and the banknote deposit / withdrawal port 3 are each provided with a shutter, and the coin insertion slot 2 and the banknote deposit / withdrawal slot 3 are opened and closed by driving the shutter. In these back portions, a coin processing unit and a banknote processing unit that perform deposit and withdrawal processing of coins and banknotes described later are provided.

  The passbook insertion slot 5 is a portion where a passbook used in the transaction is inserted from here, and the passbook is discharged when the transaction is completed, and a passbook processing section described later is provided in the back thereof. The card insertion slot 6 is a portion into which a card is inserted or ejected, and a card processing section, which will be described later, is provided in the back thereof. The coin insertion slot 2, the banknote deposit / withdrawal slot 3, the passbook insertion slot 5 and the card insertion slot 6 are provided with lamps 10a to 10d for guidance, respectively.

  The operation unit 4 is configured by integrating an LCD for displaying an operation screen during a transaction and a touch panel for inputting transaction selection, a password, a transaction amount, and the like.

  A camera 8 a is disposed in the vicinity of the operation unit 4. This camera 8a is a camera for photographing a customer, and adjusts the angle of view of the lens within a range where the customer's face can be photographed when the customer approaches the customer operation screen of the operation unit 4.

(Control system configuration)
As shown in the control system block diagram of FIG. 2, the control system of the automatic transaction apparatus according to the first embodiment receives image data from the main control unit 20 that controls each unit described later and the camera 8a, and analyzes the image. Then, an image analysis unit 12 that analyzes whether there is a customer's face image in the face photo range described later, analyzes which medium outlet the customer is looking at, and transmits the result to the main control unit 20 is displayed. An operation unit 4 that is operated by the customer according to the guidance is provided.

  Further, the control system of the automatic transaction apparatus according to the first embodiment includes a card processing unit 21 that reads / writes information recorded on a cash card and the like, a voice guide unit 22 that outputs operation guidance and the like by voice, and a magnetic stripe of a bankbook. A passbook processing unit 23 that performs read / write and passbook printing control, a statement slip processing unit 24 that prints out transaction details, a coin processing unit 25 that performs coin deposit / withdrawal control, and a banknote processing unit 26 that performs banknote deposit / withdrawal control. Is provided.

  Furthermore, a power supply unit 27 that supplies power to each unit, a memory unit 28 as a storage unit of the main control unit 20, and an interface unit 29 that controls an interface with a host computer (not shown) are provided.

(Operation)
With the above configuration, the automatic transaction apparatus according to the first embodiment operates as follows. This operation will be described in detail below with reference to the operation flowchart of FIG. 3 and the operation explanatory diagrams of FIGS.

  First, when a customer approaches the automatic transaction apparatus 1 and detects the customer by a customer sensor (not shown), a transaction selection screen is displayed on the operation unit 4, the customer selects a desired transaction (step S01), and processing for each transaction (Step S02).

  Then, each medium is discharged in the order determined in advance for each transaction type (step S03).

  Then, as shown in FIG. 4, the customer is photographed by the camera 8a arranged on the front surface of the automatic transaction apparatus 1, and the photographed image data is transmitted to the image analysis unit 12, and the face photograph range 31 as shown in FIG. Data is cut out, the cut-out camera image data is analyzed, and it is detected which medium outlet the customer is looking at (step S04).

  Then, the lighting of the medium discharge port induction lamp (10a to 10d) that the customer is viewing is stopped (step S05), and when all the media are extracted (step S06), the transaction is terminated. If there is a medium that has not yet been removed, the process returns to step S04 and the same processing is performed.

  As a method for analyzing the orientation of the face, a technique disclosed in Japanese Patent Application Laid-Open No. 2007-179338 may be used.

  By the above operation, for example, when performing transactions involving withdrawal of coins and banknotes by card and performing bankbook entry, the card is ejected from the card insertion slot 6 at the end of the transaction, and the bankbook insertion slot The bankbook is discharged from 5, the banknote is discharged from the banknote deposit / withdrawal port 3, and the coin is ejected from the coin deposit / withdrawal port 2. And in order to shorten a return process, these discharge | emission may be performed substantially simultaneously.

  Even in such a case, the above operation causes the guide lamp of the medium outlet that the customer has already paid attention to to turn off, and the other guide lamps are turned on, so the last medium should be removed reliably. Can do.

  In the above description, the guidance lamp near the medium outlet is turned off in step S05. However, the voice guidance by the voice guidance unit 22 for the detected medium is stopped, and the voice guidance for the other medium is stopped. You may make it flow.

  Alternatively, the medium extraction guidance for the detected medium out of the medium extraction guidance displayed on the operation unit 4 may be stopped, and the medium extraction guidance for other media may be displayed.

(Effect of Example 1)
As described in detail above, according to the automatic transaction apparatus of the first embodiment, the camera for photographing the customer and the image analysis unit for detecting the medium outlet that the customer is viewing based on the image data acquired by the camera are provided. Since the guidance lamp of the detected medium discharge outlet, voice guidance or guidance display of the detected medium discharge is stopped, it is possible to inform the customer of the medium of the discharge outlet that the customer has not seen, and forgetting to remove the medium In addition to being able to prevent this, the medium can be received smoothly and the waiting time of the customer can be shortened.

<< Other modifications >>
In the above description of the embodiment, it has been described that the medium discharge port that the customer is viewing is detected by the camera provided in the automatic transaction apparatus. However, in the case of a corner where a large number of automatic transaction apparatuses are installed, the installation corner A camera is installed on the ceiling, etc., and the customer is photographed for each automatic transaction device, detects which medium outlet is being viewed, and stops the media extraction guidance lamp, voice guidance, or guidance display. You may make it do.

  As described above, the present invention can be widely used in automatic transaction apparatuses such as an automatic teller machine and an automatic teller machine that perform transactions using a plurality of types of media.

DESCRIPTION OF SYMBOLS 1 Automatic transaction apparatus 2 Coin deposit / withdrawal port 3 Card entrance / exit 4 Operation part 5 Passbook insertion slot 6 Card insertion slot 8a Camera 10a-10d Guide lamp 12 Image analysis part 20 Main control part 29 Interface part 30 Camera photographing range 31 Face range of detection

Claims (4)

In an automatic transaction apparatus that performs transactions using multiple types of media,
Guide means for guiding media removal;
Image acquisition means for acquiring customer images;
An image analysis means for detecting a medium outlet that the customer is viewing based on the image acquired by the image acquisition means; and
An automatic transaction apparatus characterized in that the guide means is stopped based on the detected result.   2. The automatic transaction apparatus according to claim 1, wherein the guide means is lighting of an induction lamp provided near the medium discharge port.   2. The automatic transaction apparatus according to claim 1, wherein the guide means is a voice guidance for removing a medium.   2. The automatic transaction apparatus according to claim 1, wherein the guide means is a guidance for extracting a medium displayed on an operation unit.

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