JP2010182109A - Data processing system, user ticket issuing apparatus of the same, in-store housing rack, sales processor, store server unit, computer program of the same, and data processing method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a data processing system capable of simplifying and quickening the purchase of even in-store sales merchandise which is housed in an in-store housing rack in a register assistant space and cannot be accessed by a general purchaser or the like, and improving LTV and retention. <P>SOLUTION: The user ticket issuing apparatus 100 performs image display of a plurality of kinds of in-store sales merchandise STP housed in the in-store housing rack 300 and stored in a housing storage part 310 on a touch panel 101 by a display processing part 110. Corresponding to a user input operation of selecting the image-displayed in-store sales merchandise STP, a ticket issue processing part 120 makes a printer unit 102 issue a tobacco purchase ticket TST. With the tobacco purchase ticket TST, the in-store sales merchandise STP housed in the in-store housing rack 300 is sold to a general user. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a data processing system used in a supply chain store in which a sales processing device for processing product sales using product ID (Identity) data to which over-the-counter sales products are assigned, a user ticketing device thereof, and a store front rack Further, the present invention relates to a sales processing device, a store server device, a computer program thereof, and a data processing method.

  At present, various over-the-counter products are displayed and sold in so-called fixtures and product inventory racks at supply chain stores such as so-called convenience stores. Furthermore, in the supply chain stores as described above, sales processing devices called so-called POS (Point Of Sales) terminals and electronic cash registers are installed.

  This sales processing device performs sales processing with product ID data to which over-the-counter sales products are assigned, and generates sales history data. More specifically, a general sales processing apparatus has a keyboard unit and a barcode reader.

  On the other hand, a JAN (Japanese Article Number) code, which is product ID data, is written as a barcode image and a sequence text on the over-the-counter products. Thus, the barcode image is optically read by the barcode reader, or the user ID is input to the keyboard unit so that the product ID data is input to the sales processing device for sales processing.

  In general supply chain stores, furniture and product inventory racks are installed in so-called product sales floors, and sales processing devices are installed in so-called cashier clerk spaces. Therefore, the general purchaser obtains a desired over-the-counter product from a fixture or a product inventory rack and transfers it to a cashier clerk space.

  However, cigarette packs, which are one of the over-the-counter products, are prohibited from being sold to minors and are easily stolen due to their small size and light weight. Thus, some over-the-counter products such as cigarette packs are not easily accessible by general purchasers, and there are many supply chain stores that are displayed on a so-called furniture or product inventory rack behind the cash register.

  Therefore, when a general purchaser purchases over-the-counter products such as cigarette packs at such a supply chain store, the desired product is transmitted verbally to a store worker in the cashier store space.

  There are various proposals for supporting product sales at supply chain stores as described above. For example, there is a proposal of a sales information processing apparatus that keeps the advantages of the bar code method that has been used in the past while preventing customers from waiting at a cash register.

  In the sales information processing apparatus, when a customer purchases a product, the case is carried by the customer, and when sales information of the product purchased by the customer is input, the memory arranged in the case The sales information is stored by the following, and then when the customer pays at the cash register, the sales information stored in the memory is transmitted to the cash register side by the transmission unit provided in the housing and the total amount is displayed. (For example, refer to Patent Document 1).

  In addition, a transaction processing system has been proposed in which the customer's own registration is performed to reduce the workload of the staff, and the customer's waiting time at the cash register is shortened to improve customer service.

  In this transaction processing system, a merchandise registration apparatus is installed in the store so that merchandise can be registered from the store aisle side. The merchandise registration apparatus and the settlement apparatus are connected by a data communication line or the like, and a settlement process for the merchandise registered by the merchandise registration apparatus is performed by the settlement apparatus. In addition, the weight measuring unit measures the weight of the product before registration and the weight of the product after registration to prevent the product from being illegally taken out of the store (for example, see Patent Document 2).

  Furthermore, there is also a proposal for a product sales system that allows a customer to select a product directly by hand and saves the user from having to carry the product he / she wants to purchase in the store. In this merchandise sales system, a merchandise sample to be sold is displayed at a store, and a large number of tag cards including delivery information are arranged in the vicinity.

  In the store, a card issuing terminal for issuing an ID card to the customer, a cash register terminal, an information withdrawal terminal, and a store server are connected by a communication network, and can also be connected to an external network through the store server. .

  The customer selects a product to be purchased from a product sample in the store, brings the tag card together with his / her ID card to the cashier counter, and pays at the cashier terminal. The product is transported to a designated transport destination (see, for example, Patent Document 3).

JP 05-035971 A Japanese Patent Laid-Open No. 08-190671 JP 2003-256518 A

  As described above, in the method in which a store worker takes out a cigarette pack from a cigarette storage rack behind the cashier clerk's space and responds to the request of the general purchaser, the general purchaser verbally operates the cigarette brand. The store worker needs to find the cigarette pack of the transmitted cigarette brand from the cigarette storage rack.

  However, various products sold at supply chain stores and the like are now in a wide variety, and the above-mentioned products sold in stores such as cigarette packs are no exception. Corresponding to such a situation, the number of merchandise accommodation positions of the storefront rack is increasing.

  In addition, since new products are frequently added to the over-the-counter sales products as described above, the position of the over-the-counter sales products accommodated in the product accommodation position of the over-the-counter storage rack is also frequently changed. On the other hand, in a franchise store such as a so-called convenience store, the store worker is often a part-time worker who changes every day.

  For this reason, it is very difficult for a store worker such as a part-time job to immediately find a store sales product desired by a general purchaser from a huge product storage position of today's huge store storage rack.

  In particular, over-the-counter products such as cigarette packs are diversifying under common brands such as “XX”, “XX Light”, and “XXX Menthol”. Of course, such a cigarette pack has a similar front image of a product called a brand image.

  For this reason, although a general purchaser desires “XX light”, a shop worker frequently makes a mistake with “XX menthol”. If this happens frequently, even if over-the-counter merchandise is stored in the over-the-counter storage rack, the general purchaser will be greatly waited, and the store worker will be forced to perform complicated operations.

  In this case, the general customer will feel uncomfortable at the merchandise store because he / she has been waiting for a long time. On the other hand, store workers also spend a great deal of time on unnecessary work.

  For this reason, as described above, it may not be easy for the general purchaser to verbally transmit the cigarette brand to the store worker, and even if it is transmitted, it is not easy for the store worker to find the cigarette pack from the tobacco storage rack. There is a case.

  For example, in a vending machine, a general purchaser can freely and easily select a desired cigarette brand, so the above-described problems do not occur. Therefore, some supply chain stores have cigarette pack vending machines in stores or in stores.

  However, current vending machines for cigarette packs require an adult authentication function. For this reason, a general purchaser who cannot use the adult authentication function may not be able to purchase a cigarette pack with a vending machine.

  If the above-mentioned thing happens frequently, naturally, the general customer will use the merchandise sales store, and purchase the merchandise for sale at the merchandise sales store will decrease, so-called LTV ( Life Time Value) and retention will be reduced.

  LTV is the “cumulative profit amount” obtained by subtracting the total cost for acquiring and maintaining a customer from the total amount paid while each customer is dealing with a certain product or company. In other words, it is an indicator from a long-term perspective that measures how much value (benefit) a customer provides while doing business with that company.

  The present invention has been made in view of the above-described problems, and it is possible to easily and quickly purchase an LTV and a retention even if it is stored in a store rack in a cashier store space and cannot be accessed by a general purchaser. Data processing system, its data processing system, its user ticketing device, store front rack, sales processing device and store server device, its computer program and data processing method are provided.

  The data processing system of the present invention is a data processing system in which sales processing devices for processing products sold at stores are individually installed in a plurality of supply chain stores, and installed in a cashier clerk space of a supply chain store. A store storage rack that stores store sales products acquired by store workers at the request of general users for each product storage position, and a storage unit that stores at least store sales products stored in the store storage racks; A user ticketing device individually installed in a supply chain store having a touch panel that is operated by a general user and a printer unit that issues a product purchase ticket for a specific over-the-counter product in response to the user input operation; Multiple types of over-the-counter sales products stored in the store storage rack and stored in the storage unit It has a display unit for displaying images on Chipaneru, and a ticket issuing unit for issuing the purchase tickets to the printer unit in response to a user input operation to select an image displayed over-the-counter commodity in the touch panel.

  Therefore, in the data processing system of the present invention, sales processing devices for selling products sold at stores are individually installed in a plurality of supply chain stores. Store store racks installed in the cashier store space of the supply chain store store store sales products acquired by store workers at the request of general users so that they can be acquired for each product storage position, and are stored in this store store rack. The storage unit stores the store sales products that are being sold. A user ticketing device having a touch panel that is input by a general user and a printer unit that issues a product purchase ticket for a specific storefront sale product corresponding to the user input operation is also individually installed in the supply chain store. The display processing unit causes the touch panel to display an image of a plurality of types of over-the-counter sales products stored in the store storage rack and stored in the storage unit. In response to a user input operation for selecting an over-the-counter product displayed on the touch panel, the ticket issuing processing unit causes the printer unit to issue a product purchase ticket. For this reason, since the over-the-counter merchandise stored in the over-the-counter rack of the cashier clerk space is displayed as an image on the touch panel of the user ticketing device, the merchandise purchase ticket for the over-the-counter merchandise can be sent to the general user by a user input operation on the touch panel The over-the-counter merchandise issued and stored in the over-the-counter rack with this merchandise purchase ticket is processed for general users.

  Further, in the data processing system as described above, the storage unit stores storage correspondence relationships between a plurality of types of storefront sales products and a plurality of product storage positions of the storefront storage rack, and the display processing unit is stored. Depending on the accommodation relationship, a plurality of types of over-the-counter sales products may be displayed on the touch panel in correspondence with the product accommodation positions.

  In the data processing system as described above, a product selection unit that selects one from a plurality of types of over-the-counter sales products displayed on the touch panel by a user input operation, and a single over-the-counter sales product selected by the touch panel And a product confirmation unit that confirms the product by a user input operation, and the ticketing processing unit may cause the printer unit to issue a product purchase ticket for the confirmed over-the-counter sales product.

  Further, in the data processing system as described above, a history recording unit that records at least from the start of a user input operation to the user ticket issuing device of one general user to the issue of a product purchase ticket as one user action history, and a plurality of A recording / collecting unit that collects user behavior history arbitrarily recorded in the supply chain store.

  In the data processing system as described above, a product selection unit that selects one from a plurality of types of over-the-counter sales products displayed on the touch panel by a user input operation, and a single over-the-counter sales product selected by the touch panel A product confirmation unit that confirms the product by a user input operation, the ticketing processing unit causes the printer unit to issue a product purchase ticket for the confirmed over-the-counter product, and the history recording unit is configured to select at least one selected item. The over-the-counter products may be recorded in the user behavior history.

  In the data processing system as described above, the history recording unit may record a plurality of over-the-counter sales products selected up to the issue of the product purchase ticket together with the order in the user behavior history.

  Further, in the data processing system as described above, the storage unit stores storage correspondence relationships between a plurality of types of storefront sales products and a plurality of product storage positions of the storefront storage rack, and the display processing unit is stored. Depending on the accommodation correspondence, multiple types of over-the-counter sales products are displayed on the touch panel in correspondence with the product accommodation positions, and the history recording unit corresponds to the plurality of over-the-counter sales products selected until the product purchase ticket is issued. At the same time, it may be recorded in the user action history.

  In the data processing system as described above, the history recording unit may record a user input operation on the user ticketing device by one general user who has not issued the product purchase ticket as one user action history.

  In the data processing system as described above, the history recording unit may record at least a part of the print contents of the product purchase ticket as a part of the user action history.

  The data processing system as described above may further include a storage notification unit that outputs the notification of the product storage position of the over-the-counter product that is formed in the store storage rack and is issued with a product purchase ticket.

  In the data processing system as described above, at least a part of a specific over-the-counter product may be a cigarette pack and a cigarette carton.

  In the data processing system as described above, the record collection unit may be formed in a data processing apparatus of a product manufacturer that manufactures and sells cigarette packs and cigarette cartons.

  In the data processing system as described above, the user ticketing device may include at least a part of the storage unit, the display processing unit, and the ticketing processing unit, the touch panel, and the printer unit.

  In the data processing system as described above, at least one of the store storage rack, the display processing section, and the ticket processing section may be included in at least one of the storefront storage rack and the sales processing device.

  In addition, the data processing system as described above has a store server device that collects sales history data that is installed in a store backyard away from the cashier clerk space in the supply chain store and that is generated by the sales processing device through product sales processing. The store server device may have at least a part of an accommodation storage unit, a display processing unit, and a ticketing processing unit.

  A user ticketing device according to the present invention is a user ticketing device of a data processing system, and stores at least a store storage product stored in a storefront storage rack and a storage storage unit stored in a storefront storage rack. A display processing unit that displays on the touch panel a plurality of types of over-the-counter merchandise stored in the printer, and a printer unit that issues a product purchase ticket in response to a user input operation that selects the over-the-counter merchandise displayed on the touch panel At least a part of the ticket issuing unit, a touch panel that is operated by a general user, and a printer unit that issues a product purchase ticket for a specific over-the-counter product in response to the user input operation.

  The storefront storage rack of the present invention is a storefront storage rack of a data processing system, and stores at least a store storage product stored in the storefront storage rack, and is stored in the storefront storage rack. A display processing unit that displays on the touch panel a plurality of types of over-the-counter merchandise stored in the printer, and a printer unit that issues a product purchase ticket in response to a user input operation that selects the over-the-counter merchandise displayed on the touch panel And at least a part of the ticketing processing unit.

  The sales processing device of the present invention is a sales processing device of a data processing system, and stores at least a store storage product stored in a storefront storage rack and a storage storage unit stored in a storefront storage rack. A display processing unit that displays on the touch panel a plurality of types of over-the-counter products that are stored in the printer, and a printer unit that issues a product purchase ticket in response to a user input operation that selects the over-the-counter products displayed on the touch panel And at least a part of the ticketing processing unit.

  The store server device of the present invention is a store server device of a data processing system, and stores at least a store storage product stored in a store storage rack and a storage storage unit stored in the store storage rack. A display processing unit that displays on the touch panel a plurality of types of over-the-counter products that are stored in the printer, and a printer unit that issues a product purchase ticket in response to a user input operation that selects the over-the-counter products displayed on the touch panel And at least a part of the ticketing processing unit.

  The computer program of the present invention is at least one computer program of the user ticketing device, the storefront rack of the present invention, the sales processing device of the present invention, and the store server device of the present invention, and is stored in at least the storefront rack. Store storage processing for storing store-stored products, display control processing for displaying on the touch panel a plurality of types of store-stored products stored in the store storage unit and stored in the store storage unit, and image display on the touch panel An issue control process for causing the printer unit to issue a product purchase ticket in response to a user input operation for selecting an over-the-counter product, and at least a part of the user ticket issuing device, the over-the-counter storage rack, the sales processing device, and the store server device. Have at least one run.

  The data processing method of the present invention is at least one data processing method of a user ticketing device, a storefront rack of the present invention, a sales processing device of the present invention, and a store server device of the present invention, and is accommodated in at least a storefront rack. Storage operation for storing store-stored products being stored, display control operation for displaying images on the touch panel of multiple types of store-stored products stored in the store storage unit that are stored in the store storage rack, and images on the touch panel At least a part of the issue control operation for causing the printer unit to issue a product purchase ticket in response to a user input operation for selecting the displayed over-the-counter merchandise. And at least one of them.

  The various constituent elements of the present invention need only be formed so as to realize their functions. For example, dedicated hardware that exhibits a predetermined function, and a computer device provided with a predetermined function by a computer program It can be realized as a predetermined function realized in a computer apparatus by a computer program, any combination thereof, or the like.

  In addition, the various components of the present invention do not have to be individually independent, a plurality of components are formed as a single member, and a single component is formed of a plurality of members. It may be that a certain component is a part of another component, a part of a certain component overlaps a part of another component, and the like.

  Moreover, although the computer program and the data processing method of this invention have described several process and operation | movement in order, the order of description does not limit the order which performs several process and several operation | movement.

  Therefore, when the computer program and the data processing method of the present invention are implemented, the order of the plurality of processes and the plurality of operations can be changed within a range that does not hinder the contents.

  Furthermore, the computer program and the data processing method of the present invention are not limited to being executed at a timing when a plurality of processes and a plurality of operations are individually different. For this reason, other processes and operations occur during execution of certain processes and operations, and the execution timing of certain processes and operations overlaps with the execution timing of other processes and operations. Etc.

  The accommodation correspondence referred to in the present invention may include image data of a plurality of product selection screens that are switched and displayed by a user input operation. Such accommodation correspondence relationship includes, for example, a data structure in which a part or all of moving image data, text data, audio data, operation icons, and the like are connected by hyperlinks.

  In the data processing system of the present invention, a sales processing device that sells over-the-counter merchandise is individually installed in a plurality of supply chain stores. Store store racks installed in the cashier store space of the supply chain store store store sales products acquired by store workers at the request of general users so that they can be acquired for each product storage position, and are stored in this store store rack. The storage unit stores the store sales products that are being sold. A user ticketing device having a touch panel that is input by a general user and a printer unit that issues a product purchase ticket for a specific storefront sale product corresponding to the user input operation is also individually installed in the supply chain store. The display processing unit causes the touch panel to display an image of a plurality of types of over-the-counter sales products stored in the store storage rack and stored in the storage unit. In response to a user input operation for selecting an over-the-counter product displayed on the touch panel, the ticket issuing processing unit causes the printer unit to issue a product purchase ticket. For this reason, since the over-the-counter merchandise stored in the over-the-counter rack of the cashier clerk space is displayed as an image on the touch panel of the user ticketing device, the merchandise purchase ticket for the over-the-counter merchandise can be sent to the general user by a user input operation on the touch panel The over-the-counter merchandise issued and stored in the over-the-counter rack with this merchandise purchase ticket is processed for general users. Therefore, even for over-the-counter products that are stored in the store rack of the cashier clerk's space and cannot be accessed by general purchasers, the LTV and the retention can be improved by making the purchase simple and quick.

It is a typical block diagram which shows the logical structure of the data processing system of embodiment of this invention. It is a typical block diagram which shows the physical structure of a data processing system. It is a typical perspective view which shows the external appearance of the cashier clerk space of the convenience store which is a supply chain store where the user ticketing apparatus etc. were installed. It is a block diagram which shows the circuit structure of a user ticket issuing apparatus. It is a perspective view which shows the external appearance of the cigarette pack which is a specific store selling product. It is a perspective view which shows the external appearance of a shop front accommodation rack. It is a block diagram which shows the circuit structure of a shop front rack. It is a typical front view which shows the display image of the touch panel of a user ticket issuing apparatus. It is a typical front view which shows the display image of the touch panel of a user ticket issuing apparatus. It is a typical front view which shows the external appearance of the tobacco purchase ticket which is a goods purchase ticket. It is a flowchart which shows the data processing method of a shop front accommodation rack. It is a flowchart which shows the data processing method of a user ticket issuing apparatus. It is a flowchart which shows the data processing method of a data processor. It is a typical front view which shows the display image of the touchscreen of the user ticket issuing apparatus of one modification.

  An embodiment of the present invention will be described below with reference to the drawings. In the data processing system 1000 according to the present embodiment, as shown in FIGS. 1 to 3, a convenience store in which a sales processing device 200 that sells various store sales products (not shown) is a plurality of supply chain stores. Individually installed in the CVS.

  The data processing system 1000 of the present embodiment is installed in the cashier clerk space SRS of the convenience store CVS, and stores the cigarette packs STP, etc., which are store sales products acquired by the store worker at the request of general users, for each product storage position PKS. Corresponding to the storefront storage rack 300 that can be acquired freely, the storage unit 310 that stores at least the cigarette pack STP stored in the storefront rack 300, the touch panel 101 that is operated by a general user, and the user input operation And a user ticket issuing device 100 that is individually installed in a convenience store CVS and has a printer unit 102 that issues a cigarette purchase ticket TST that is a product purchase ticket such as a specific cigarette pack STP, and is accommodated in a storefront rack 300 Stored in the storage unit 310. Purchase a cigarette in the printer unit 102 in response to a user input operation for selecting a cigarette pack STP displayed on the touch panel 101. A ticket issuing unit 120 for issuing a ticket TST.

  As will be described in detail later, as shown in FIG. 1, the display processing unit 110 and the ticketing processing unit 120 described above are formed in the user ticketing device 100, and the storage unit 310 is formed in the storefront storage rack 300. ing.

  The store storage rack 300 is also formed with a storage notification unit 320 that reports and outputs a product storage position PKS such as a cigarette pack STP from which a tobacco purchase ticket TST is issued. In addition, the storage unit 310 of the store front rack 300 stores a storage correspondence KCR between a plurality of types of cigarette packs STP and the like and a plurality of product storage positions PKS.

  For this reason, the display processing unit 110 of the user ticket issuing device 100 causes the touch panel 101 to display an image of a plurality of types of cigarette packs STP corresponding to the stored correspondence relationship KCR.

  Furthermore, the user ticket issuing device 100 also includes a history recording unit 130 that records from the start of a user input operation by one general user to the issue of the cigarette purchase ticket TST as one user action history YMR.

  Therefore, the user ticket issuing device 100 includes a product selection unit that selects one by a user input operation from a plurality of types of cigarette packs STP displayed on the touch panel 101, and one cigarette pack selected by the touch panel 101. It also has a product confirmation unit for confirming STP and the like by a user input operation (not shown).

  Therefore, the ticket issuing unit 120 causes the printer unit 102 to issue a cigarette purchase ticket TST such as the confirmed cigarette pack STP, and the history recording unit 130 adds at least one selected cigarette pack STP to the user action history YMR. Record.

  The history recording unit 130 records a plurality of cigarette packs STP and the like selected up to issuance of the cigarette purchase ticket TST together with the order in the user action history YMR. Further, the history recording unit 130 records the plurality of cigarette packs STP selected until the cigarette purchase ticket TST is issued together with the corresponding product storage position PKS in the user action history YMR.

  The history recording unit 130 also records a user input operation on the user ticketing device 100 by a single general user who has not issued the cigarette purchase ticket TST as one user action history YMR, and prints the contents of the print of the cigarette purchase ticket TST. At least a part is recorded as a part of the user action history YMR.

  On the other hand, a data processing device 500 such as a database server is installed in a product manufacturer TMM such as a cigarette pack STP accommodated in the storefront rack 300 of the cashier clerk space SRS. The data processing device 500 includes a recording / collecting unit 510 that collects data of user behavior histories YMR arbitrarily recorded at a plurality of convenience stores CVS.

  More specifically, in the data processing system 1000 of this embodiment, as shown in FIG. 2, the user ticket issuing device 100 and the sales processing device 200 are individually installed in each of a plurality of convenience stores CVS. . The plurality of sales processing devices 200 are connected to a headquarter management device 600 of a convenience headquarters CVH as shown in FIG. 2 via a communication network CIN such as a WAN (Wide Area Network).

  Similarly, a plurality of user ticket issuing devices 100 are connected to a data processing device 500 such as a database server of a product manufacturer TMM via the communication network CIN.

  In this embodiment, for simplicity of illustration, the product manufacturer TMM and the convenience headquarters CVH are illustrated as sharing the communication network CIN. A dedicated communication network such as) may be used (not shown).

  Further, the data processing device 500 of the product manufacturer TMM as described above may be connected to the headquarters management device 600 of the convenience headquarters CVH through a communication network such as a dedicated line (not shown), for example.

  The sales processing device 200 includes a so-called POS terminal and an electronic cash register. As shown in FIG. 3, in the convenience store CVS, for example, the sales processing device 200 is installed in the front of the cashier clerk space SRS where the store worker is located, and the tobacco pack STP and the like are stocked in the rear. A storefront rack 300 is arranged.

  The user ticketing device 100 according to the present embodiment is installed in the customer movement space CMS at a position that does not hinder the product sales processing of the sales processing device 200 in the vicinity of the cashier clerk space SRS, as will be described in detail later. ing.

  As shown in FIG. 3, the user ticket issuing apparatus 100 according to the present embodiment has a slope whose front surface is inclined forward, and a touch panel 101, a printer unit 102, a human sensor 103, a numeric keypad 104, and the like are arranged thereon. ing.

  As shown in FIG. 4, the user ticketing device 100 according to the present embodiment also includes a microcomputer 105. The microcomputer 105 includes the touch panel 101, the printer unit 102, the human sensor 103, the numeric keypad. 104, a data communication unit 106, and the like are connected.

  The microcomputer 105 is mounted with an appropriate computer program, and the above-described units 110 to 130 are logically realized by integrally controlling the above-described units corresponding to the computer program. .

  The display processing unit 110 corresponds to a function for controlling the operation of image display on the touch panel 101 in accordance with a computer program in which the microcomputer 105 is installed.

  The ticket issuing unit 120 corresponds to a function for controlling the operation of the print output of the printer unit 102 corresponding to a computer program in which the microcomputer 105 is mounted.

  The history recording unit 130 corresponds to a function of storing various data in a built-in memory (not shown) corresponding to a computer program in which the microcomputer 105 is mounted.

  Each of the units 110 to 130 of the user ticket issuing device 100 as described above is physically realized by using various types of hardware as necessary. Essentially, the microcomputer 105 corresponds to a computer program as described above. It is logically realized by operating.

  Such a computer program includes, for example, a display control process for displaying on the touch panel 101 a plurality of types of cigarette packs STP stored in the store storage rack 310 and stored in the storage unit 310, and an image on the touch panel 101. In response to a user input operation for selecting the displayed cigarette pack STP and the like, a ticket issuing control process for causing the printer unit 102 to issue a cigarette purchase ticket TST and issuing a cigarette purchase ticket TST from the start of a user input operation by one general user The history recording process is recorded so that the user ticket issuing apparatus 100 executes the history recording process of recording up to as one user action history YMR.

  Further, as will be described later in detail, the store front rack 300 according to the present embodiment also logically includes a storage notification unit 320 that outputs a notification of the product storage position PKS of the cigarette pack STP determined as described above. .

  More specifically, as shown in FIG. 6, the storefront rack 300 is formed in a box shape having a top opening that is elongated in the front-rear direction and has a shape that holds a plurality of cigarette packs STP arranged in the front-rear direction. A plurality of magazine units 301, a plurality of tray units 302 that are formed in a box shape with an upper surface opening and hold a plurality of magazine units 301 arranged in the left-right direction, and a box shape with a front opening formed in a vertical direction It is constructed by a plurality of frame units 303 having a shape for holding a plurality of tray units 302 in an arrangement spaced apart from each other.

  The storefront rack 300 displays cigarette packs STP that are displayed and sold products, cigarette cartons STK that are products packed with a plurality of cigarette packs STP, brick packs SBP that are special cigarette packs STP, and the like.

  The brick pack SBP has, for example, a structure in which novelty goods such as a portable ashtray are packed together with the cigarette pack STP, and can be recognized as a cigarette pack STP having a special structure as described above.

  At present, the cigarette pack STP is generally formed in a regular rectangular parallelepiped shape having common dimensions in the front, rear, left, and right directions, although there are some lengths in the vertical dimension. In the present embodiment, the maximum surface of the cigarette pack STP is defined as a front surface and a rear surface, and the minimum surface is defined as an upper surface and a lower surface.

  In addition, brands and the like are written on the front (and rear) of the normal cigarette pack STP. For this reason, it is preferable to display in the state of the appropriate direction in which the front surface is located ahead. The magazine unit 301 accommodates the plurality of cigarette packs STP in the proper direction as described above arranged in the front-rear direction.

  The tray unit 302 is also formed of a colorless and transparent resin in a box shape with an upper surface opened. A plurality of magazine units 301 are installed in the tray unit 302 in a state of being arranged in the left-right direction.

  However, in the store front rack 300 of the present embodiment, a wide tray unit 302 in which five magazine units 301 are installed, a narrow tray unit 302 in which three magazine units 301 are installed, There is.

  Therefore, as shown in FIG. 6, the storefront rack 300 according to the present embodiment includes a frame unit 303 that supports three tray units 302 having large left and right dimensions, and a frame unit that supports two tray units 302 having large left and right dimensions. 303, a frame unit 303 that supports three tray units 302 with small left and right dimensions, and a frame unit 303 that supports two tray units 302 with small left and right dimensions.

  The store front rack 300 according to the present embodiment accommodates the cigarette pack STP in the magazine unit 301 installed in the tray unit 302 as described above, and the cigarette in the tray unit 302 in which the magazine unit 301 is not installed. The carton STK can be accommodated with the longitudinal direction in the front-rear direction or the left-right direction.

  In the store front rack 300 according to the present embodiment, the commodity storage position PKS is notified on the front surface of the magazine unit 301 and the tray unit 302 that store the cigarette pack STP, cigarette carton STK, and brick pack SBP as described above. A light emitting element 312 is attached.

  For example, the light emitting element 312 is formed in a unit structure including a plurality of LEDs (Light Emitting Diodes) having different colors, and lights up in a plurality of colors such as red and green with power saving.

  As described above, the magazine unit 301 and the tray unit 302 that are in the product storage position PKS as described above include an optical sensor that detects the over-the-counter stock status of the cigarette pack STP, cigarette carton STK, and brick pack SBP as shown in FIG. 313 is mounted at each predetermined position.

  The storefront rack 300 also has a computer unit 311, and a plurality of light emitting elements 312 and optical sensors 313 for each magazine unit 301 and tray unit 302 are connected to the computer unit 311.

  A data communication unit 314 is also connected to the computer unit 311 of the storefront rack 300. The data communication unit 314 is connected to the sales processing device 200 and the image display device 400 and a communication network CIN such as an in-house LAN (Local Area Network). Connected with.

  The store storage rack 300 according to the present embodiment also has the above-described storage unit 310 and storage notification unit 320 logically controlled by, for example, integrated control of each unit corresponding to a computer program in which the computer unit 311 is mounted. Has been realized.

  As shown in FIG. 1, the sales processing device 200 includes a sales processing unit 210 that generates a sales history data SRD by processing a product of cigarette packs STP with input product ID data TID, and a generated sales history. And a history transmission unit 220 that transmits the data SRD to the headquarters management apparatus 600.

  The headquarter management device 600 includes a history collection unit 610 that collects sales history data SRD from the sales processing devices 200 of a plurality of convenience stores CVS. Each unit such as the head office management device 600, the sales processing device 200, and the data processing device 500 is also realized by each computer unit (not shown) executing various processes corresponding to the computer program. Has been.

  In the above-described configuration, for example, the cigarette pack STP that is a specific over-the-counter product at a convenience store CVS is displayed in the over-the-counter rack 300 or the like behind the cashier clerk space SRS, as shown in FIG. In general, free access by general users may be difficult.

  For this reason, a general user who wishes to purchase a cigarette pack STP has conventionally purchased the desired cigarette pack STP by verbally transmitting the cigarette brand and the number etc. to the store worker in the cashier clerk space SRS.

  In this case, as shown in FIG. 5, since the product ID data TID is written as a barcode image in the cigarette pack STP, the store worker displays the barcode image of the cigarette pack STP as a barcode reader of the sales processing device 200. The product ID data TID is inputted by optically reading the data.

  Then, the product sales process of the cigarette pack STP is executed with the product ID data TID, and the sales history data SRD is generated. The sales history data SRD is transmitted, for example, from the sales processing device 200 of the convenience store CVS to the headquarter management device 600 of the convenience headquarters CVH at a predetermined timing.

  The head office management device 600 collects the sales history data SRD from the sales processing devices 200 of many convenience stores CVS as described above so that it can be used for planning sales strategies.

  In the data processing system 1000 of the present embodiment, when a cigarette pack STP or the like is displayed on the storefront rack 300 in the cashier clerk space SRS, the product storage position PKS and the product ID data TID such as the cigarette pack STP are displayed. The accommodation correspondence KCR is registered as data in the storefront accommodation rack 300.

  In this state, as shown in FIG. 11, the storefront rack 300 constantly detects the store inventory status of the cigarette pack STP and the like for each of the plurality of product storage positions PKS by the optical sensor 313 (step T1). The light emitting element 312 at the product storage position PKS where no store stock is detected is lit in red (steps T2-Y and T3).

  As a result, the store worker reliably recognizes the cigarette pack STP or the like that has no over-the-counter inventory, so that the store worker replenishes the product storage position PKS with the cigarette pack STP when there is time. In the store front rack 300 that has detected this replenishment (step T4-Y), the red lighting of the light emitting element 312 at the product storage position PKS is terminated (step T5).

  As described above, when a general user wishes to purchase a cigarette pack STP or the like stored in the store front rack 300 as described above, conventionally, the store brand in the cashier store space SRS has been verbally told the cigarette brand and number of items. It was communicated with.

  However, in the convenience store CVS of the present embodiment, the user ticket issuing device 100 is installed in the customer moving space CMS at a position in the vicinity of the cashier clerk space SRS that does not hinder the product sales processing of the sales processing device 200.

  For this reason, a general user who wishes to purchase a cigarette pack STP can use the user ticketing device 100 to purchase the cigarette purchase ticket TST without verbally transmitting the cigarette brand, the number, etc. to the store clerk of the cashier clerk space SRS as described above. Can also be printed out.

  More specifically, as shown in FIG. 12, the user ticket issuing device 100 according to the present embodiment, when a state in which a general user is not detected by the human sensor 103 elapses for a predetermined time (steps S1-N, S15-Y). ) With this as a device pause condition, each unit such as the touch panel 101 is put into a pause state (step S16).

  On the other hand, when a general user is detected by the human sensor 103 (step S1-Y), each unit such as the touch panel 101 is activated using this as a device activation condition (step S2). That is, the user ticketing device 100 according to the present embodiment is normally in a resting state and greatly reduces power consumption (step S16), but when a general user who wants to purchase a cigarette pack STP is located in front, It is automatically activated only by that (steps S1 and S2).

  As shown in FIG. 8, the user ticket issuing device 100 activated in this way acquires the accommodation correspondence KCR stored in the storefront rack 300 and displays the cigarette brand image TBP in correspondence with the product accommodation position PKS. 101 displays an image.

  At this time, the touch panel 101 also displays and outputs a guidance message such as “Please touch the cigarette you want to purchase”. At this time, when the general user is detected by the human sensor 103 and the initial cigarette selection screen is displayed and output as described above (steps S1 to S3), this is the start of the user action history YMR by one general user. It is recorded together with the date and time (step S4).

  Next, when a general user performs a user input operation on the cigarette selection screen as described above (step S5-Y), for example, as shown in FIG. 9, the cigarette brand image TBP that has been input by the user is highlighted. While the selection is displayed, the other tobacco brand image TBP is darkened (step S6).

  Further, when a cigarette pack STP that is a specific over-the-counter product is selected by the user input operation as described above (step S5), for example, “Do you want to purchase this cigarette E (brand name) Y / N” or the like? Is displayed and output (step S6).

  Also at this time, as shown in FIG. 12, the selection of the tobacco brand image TBP by the above-described user input operation of the general user (steps S5 to S6) is recorded together with the date and time as the user action history YMR by one general user. (Step S7).

  Therefore, when a general user touches “Y” of “Y / N” as desired on the cigarette selection screen as described above, a user input operation is performed (step S10-Y), and a printer corresponding to the user input operation is selected. A cigarette purchase ticket TST is issued from the unit 102 (step S11).

  The cigarette purchase ticket TST issued in this way is, as shown in Fig. 10, a guidance message such as "Please bring the cigarette purchase ticket to the cash register. The price is as follows. Is printed out.

  Further, the brand, unit price, number and total amount of the cigarette pack STP, the product ID data TID composed of the barcode image, the product storage position PKS in the store storage rack 300 of the cigarette pack STP, etc. are also printed out.

  This merchandise accommodation position PKS is printed out as a schematic image of the inventory position of the storefront accommodation rack 300 together with a guidance message such as “Request for cigarette E3 box”, for example.

  Furthermore, the user ticket issuing device 100 that has issued the cigarette purchase ticket TST as described above (step S11) transmits a product confirmation signal including the product storage position PKS of the cigarette pack STP to the store front rack 300 (step S12). .

  Also at this time, the operation of issuing the cigarette purchase ticket TST by the above-described user input operation of the general user (steps S10 to S12) is recorded together with the date and time as the user action history YMR by one general user (step S13). However, in this case, a part of the print contents of the cigarette purchase ticket TST is included in the user action history YMR, such as “cigarette E” and “3 boxes”.

  On the other hand, in the store front rack 300 that receives the product confirmation signal including the product storage position PKS from the user ticket issuing device 100 (step T6-Y), the light emitting element 312 at the corresponding product storage position PKS flashes yellow (step S6). T7).

  As described above, when the general user obtains the cigarette purchase ticket TST and brings it to the position of the sales processing device 200 in the cashier clerk space SRS, the store worker displays the barcode image of the cigarette purchase ticket TST as the barcode of the sales processing device 200. Since the product ID data TID is input by causing the reader to optically read, the subsequent processing is the same as in the case of ordinary over-the-counter products.

  That is, the store worker who was working with the sales processing apparatus 200 moves to the position of the storefront storage rack 300 in order to acquire the cigarette pack STP and the like. However, in the store front rack 300, as described above, the product storage position PKS is notified by the yellow flashing of the light emitting element 312, so that the product storage position PKS such as a cigarette pack STP purchased by a general user is stored in the store. Recognized immediately by workers.

  Therefore, the store worker acquires the cigarette pack STP from the product storage position PKS of the storefront storage rack 300. Then, as shown in FIG. 11, since this acquisition is also detected by the optical sensor 313 (step T8-Y), the blinking of the light emitting element 312 is ended (step T9). Thus, the store worker who acquired the cigarette pack STP returns to the position of the sales processing device 200 and hands the cigarette pack STP to the general user.

  Note that, in the sales processing device 200 that has completed the product sales processing as described above, the sales history data SRD is also generated and transmitted to the headquarter management device 600 of the convenience headquarters CVH.

  At this time, the sales history data SRD can include various data such as whether the product sales processing of the cigarette pack STP is caused by the cigarette purchase ticket TST issued by the user ticket issuing device 100, for example.

  In addition, as shown in FIG. 12, the user ticket issuing apparatus 100 is in a state where there is no user input operation to the touch panel 101 or the like up to a predetermined time even when a general user is detected by the human sensor 103 (step S1-Y). When the time has elapsed (step S8-Y), the initial state of displaying and outputting the cigarette selection screen is automatically restored (step S3).

  As described above, when a state in which the general user is not detected by the human sensor 103 elapses for a predetermined time (steps S1-N and S15-Y), each unit such as the touch panel 101 is set in a dormant state using this as a device pause condition. (Step S16).

  On the other hand, as shown in FIG. 13, the data processing device 500 of the merchandise manufacturer TMM issues user tickets for a plurality of convenience stores CVS when a predetermined history reception date and time such as once a day is reached (step E1-Y), for example. A record collection request is distributed to the apparatus 100 (step E2).

  Then, as shown in FIG. 12, in the user ticket issuing device 100 of the convenience store CVS that has received this (step S14), for example, the user behavior history YMR such as one day after the previous transmission is obtained from the product manufacturer TMM. It returns to the data processing device 500 (step S17).

  Therefore, the data processing device 500 of the commodity manufacturer TMM collects data of the user action history YMR returned from the user ticket issuing devices 100 of the plurality of convenience stores CVS (step E3).

  Thus, since the user action history YMR is collected in the data processing device 500 (steps E1 to E3), for example, the product manufacturer TMM can analyze the user action history YMR in various ways.

  In the data processing apparatus 500 of the present embodiment, data is collected by the headquarters management apparatus 600 of the conventional POS system, etc. “Which cigarette brands were sold on which day of the week, how many, etc.” In addition to the general POS data, for example, the following user behavior history YMR is also collected.

“Number of times cigarette selection was redone before ticketing”
"Common attributes of multiple tobacco brands selected by the time the ticket is issued"
“Time required from the start of cigarette selection operation to completion of cigarette purchase ticket issuance”
"Stop time for each cigarette selection until ticket issuance"
"Stray pattern of cigarette selection until ticket issuance"

  Further, the user ticket issuing device 100 records the user action history YMR even when the issue of the cigarette purchase ticket TST is stopped although the user input operation is performed. For this reason, the user action history YMR related to the cigarette pack STP that has not been purchased is also collected as follows.

“Number of times cigarette selection was redone before issuance”
"Common attributes of multiple types of cigarette brands that were considered in tobacco selection before issuance"
“Time required from the start of cigarette selection operation to issuance”
"Stop time for each cigarette selection until issuance issuance"
“Stray pattern of cigarette selection until issuance”

  Therefore, in the product manufacturer TMM of the present embodiment, for example, as shown in FIG. 13, by inputting various analysis conditions to the data processing device 500 (step E4-Y), the above-described various users The action history YMR can be analyzed and output for each cigarette brand, each day of the week, every time zone, and the like (steps E5 and E6).

  In the data processing system 1000 of this embodiment, the storefront rack 300 installed in the cashier clerk space SRS of the convenience store CVS stores the cigarette packs STP and the like acquired by the store worker at the request of a general user for each product storage position PKS. The storage unit 310 stores at least the cigarette packs STP and the like that are stored in a storeable rack 300.

  A user ticket issuing device 100 having a touch panel 101 that is operated by a general user and a printer unit 102 that issues a cigarette purchase ticket TST such as a specific cigarette pack STP corresponding to the user input operation is also individually installed in the convenience store CVS. Is done.

  The display processing unit 110 causes the touch panel 101 to display an image of a plurality of types of cigarette packs STP and the like stored in the store storage rack 300 and stored in the storage unit 310. In response to a user input operation for selecting a cigarette pack STP displayed on the touch panel 101, the ticket issuing processing unit 120 causes the printer unit 102 to issue a cigarette purchase ticket TST.

  For this reason, since the cigarette pack STP etc. accommodated in the store accommodation rack 300 of the cashier clerk space SRS is displayed on the touch panel 101 of the user ticket issuing device 100, the user input operation to the touch panel 101 allows the cigarette pack STP etc. A cigarette purchase ticket TST is issued to a general user, and the cigarette pack STP and the like housed in the store accommodation rack 300 are sold to the general user by this cigarette purchase ticket TST.

  Therefore, even in a cigarette pack STP that is stored in the storefront storage rack 300 of the cashier clerk space SRS and cannot be accessed by a general purchaser, the LTV and the retention can be improved by making the purchase simple and quick.

  Moreover, in the data processing system 1000 of the present embodiment, the storage unit 310 stores the storage correspondence KCR between the plurality of types of cigarette packs STP and the like of the store front storage rack 300 and the plurality of product storage positions PKS, and performs display processing. The unit 110 causes the touch panel 101 to display an image of a plurality of types of cigarette packs STP and the like corresponding to the stored correspondence relationship KCR.

  For this reason, the product storage position PKS of the storefront storage rack 300 and the cigarette brand image TBP displayed and output on the touch panel 101 of the user ticket issuing device 100 completely correspond one to one.

  For this reason, the cigarette pack STP that is not stored in the store storage rack 300 is displayed and output on the user ticket issuing device 100, or the cigarette pack STP stored in the store storage rack 300 is not displayed and output on the user ticket issuing device 100. It is possible to reliably prevent problems.

  Furthermore, the general user can intuitively select the cigarette pack STP and the like in the same manner as when ordering the cigarette pack STP and the like of the storefront storage rack 300. Further, the product manufacturer TMM does not need to create and register a dedicated display image for the user ticket issuing device 100.

  Further, the product ID data TID is printed out on the cigarette purchase ticket TST with a barcode image common to the cigarette pack STP. For this reason, the sales processing device 200 can execute the product sales processing with the cigarette purchase ticket TST in the same manner as the cigarette pack STP.

  Moreover, the storage unit 310 holds a storage correspondence KCR including the product storage position PKS in the store storage rack 300 of the cigarette pack STP, which is a specific over-the-counter product, and the ticketing processing unit 120 stores the selected cigarette. The product storage position PKS of the pack STP also issues a printed cigarette purchase ticket TST.

  For this reason, a store worker in the cashier clerk space SRS can easily and quickly obtain a desired product of a general user from various types of cigarette packs STP stocked in the store storage rack 300 by the product storage position PKS of the cigarette purchase ticket TST. Can be obtained.

  In addition, when the user ticket issuing device 100 issues the cigarette purchase ticket TST, the corresponding product storage position PKS is transmitted to the storefront storage rack 300, and the storefront storage rack 300 blinks the light emitting element 312 of the received product storage position PKS in yellow.

  For this reason, the store worker in the cashier clerk space SRS can quickly obtain a desired product of a general user at a glance from the various types of cigarette packs STP stocked in the store front rack 300.

  In addition, when the cigarette pack STP is acquired from the product storage position PKS in which the light emitting element 312 is blinking yellow as described above, the store front rack 300 detects this by the optical sensor 313 and causes the light emitting element 312 to blink yellow. Quit automatically.

  For this reason, it is not necessary for the store worker who has acquired the cigarette pack STP to manually stop the yellow flashing of the light emitting element 312 by manual operation, and the work of the store worker can be performed quickly and the burden can be reduced.

  Furthermore, the user ticket issuing device 100 according to the present embodiment places each unit such as the touch panel 101 into a device inactive state when at least the general sensor is not detected by the human sensor 103 and the touch panel 101 is not operated by the user. For this reason, the power consumption can be greatly reduced, which can contribute to the reduction of greenhouse gas emissions.

  If the predetermined sensor activation condition is detected by the human sensor 103 while the apparatus is in the hibernation state, each unit that has been inactive is automatically activated. For this reason, the touch panel 101 etc. are started only if a general user is located in front of the user ticket issuing device 100. Therefore, not only does not disturb the operability of the general user, but also the general user can be alerted by the activation of the touch panel 101.

  Moreover, in the data processing system 1000 of the present embodiment, the user ticket issuing device 100 acquires the accommodation correspondence KCR from the storefront accommodation rack 300 in real time. For this reason, for example, even if the arrangement of the cigarette packs STP and the like in the storefront storage rack 300 is changed and the accommodation correspondence KCR is updated, this is reflected in the image display of the user ticket issuing device 100 in real time.

  Further, in the data processing system 1000 of the present embodiment, a history record that records at least from the start of a user input operation to the user ticket issuing device 100 of one general user to the issue of the cigarette purchase ticket TST as one user action history YMR. And a recording / collecting unit 510 that collects user behavior history YMR arbitrarily recorded by a plurality of convenience stores CVS.

  For this reason, the user behavior history YMR of a general user who has issued a cigarette purchase ticket TST used for merchandise sales processing such as at least a specific cigarette pack STP is arbitrarily recorded and collected at a plurality of convenience stores CVS. .

  Therefore, since it is possible to collect data up to the user behavior history YMR that is impossible only by the general sales history data SRD, it can be effectively used for planning a sales strategy such as a specific cigarette pack STP.

  In particular, the user ticket issuing device 100 issues a cigarette purchase ticket TST that is used only for the purchase of cigarette packs STP and cigarette cartons, and the user behavior history YMR is collected in the data processing device 500 of the product manufacturer TMM.

  For this reason, regardless of various complicated over-the-counter products, the vending machine can collect user action history YMR specialized for cigarette packs STP and the like that require adult authentication and are complicated to purchase.

  Moreover, the user ticket issuing device 100 records the user input operation of one general user who has not issued the cigarette purchase ticket TST in the end while performing the user input operation on the touch panel 101 as one user action history YMR.

  For this reason, the data processing device 500 can also collect data on the user behavior history YMR of a general user who abandoned the purchase of the over-the-counter product, which was impossible with the conventional POS system.

  In particular, the user ticket issuing device 100 detects that a general user is positioned at least in front of the touch panel 101 as a device activation condition by the human sensor 103. Therefore, it is possible to start the recording of the user action history YMR by accurately detecting the apparatus activation condition with a simple structure.

  Further, in the user ticket issuing device 100, the cigarette packs STP that can be purchased are two-dimensionally arranged as a tobacco brand image TBP and displayed on the touch panel 101, and the user input operation is also recorded as the user action history YMR.

  For this reason, the data processing device 500 collects data as user action history YMR, which is also a general user action process from selection and examination of cigarette packs STP etc. to purchase and abandonment, which was impossible with the conventional POS system. can do.

  Moreover, in the data processing system 1000 according to the present embodiment, the history recording unit 130 records a plurality of cigarette packs STP selected until the cigarette purchase ticket TST is issued, in order, in the user action history YMR.

  In particular, the storage unit 310 stores the storage correspondence KCR between the plurality of types of cigarette packs STP and the like of the store front storage rack 300 and the plurality of product storage positions PKS, and the display processing unit 110 stores the stored storage correspondence. A plurality of types of cigarette packs STP and the like are displayed on the touch panel 101 corresponding to the KCR, and the history recording unit 130 corresponds to the product accommodation positions PKS corresponding to the plurality of cigarette packs STP and the like selected until the cigarette purchase ticket TST is issued. At the same time, it is recorded in the user action history YMR.

  For this reason, as shown in FIG. 9, a user input operation selected by straying the cigarette brand image TBP arranged and displayed on the touch panel 101 is also recorded in the user action history YMR.

  Therefore, the conventional POS system, such as whether the arrangement of the cigarette packs STP and the like in the storefront rack 300 is appropriate, and what brand of the stray pattern customers tend to purchase what brand of cigarette packs STP, etc. It can be expected to analyze the thinking process until general merchandise purchases, which was impossible.

  Further, the user ticket issuing device 100 records at least a part of the print contents of the printer unit 102 by the ticket issuing processing unit 120 as a part of the user action history YMR. For this reason, the data processing apparatus 500 can also include the sales history data SRD similar to the conventional POS system in the user action history YMR.

  Accordingly, the sales history data SRD can be analyzed simultaneously only by the user behavior history YMR without acquiring the sales history data SRD such as the cigarette pack STP from the headquarters management device 600 of the convenience headquarters CVH with which the business tie-up is made.

  However, the above-described user behavior history YMR reflects only the behavior of a general user who purchased a cigarette pack STP or the like with the cigarette purchase ticket TST, and the general purchase of the cigarette pack STP or the like directly without using the cigarette purchase ticket TST. It does not reflect user behavior.

  Therefore, by acquiring the sales history data SRD such as the cigarette pack STP from the headquarters management device 600 of the convenience headquarters CVH with which the data processing device 500 of the product manufacturer TMM has a business alliance, purchase the cigarette pack STP etc. with the cigarette purchase ticket TST The behavior of the general user is analyzed by the user behavior history YMR, and the behavior of the general user who directly purchased the cigarette pack STP without using the cigarette purchase ticket TST is analyzed by the sales history data SRD, and the difference is analyzed. You can also expect to do that.

  Further, as shown in FIGS. 1 and 2, the history recording unit 130 that records the user behavior history YMR as described above is formed in each of the user ticket issuing devices 100 installed in a plurality of convenience stores CVS. The record collection unit 510 that collects the user action history YMR is formed in the data processing device 500 of the product manufacturer TMM.

  For this reason, since it is not necessary to communicate in real time with the communication network CIN every time the user action history YMR occurs, congestion of the communication network CIN can be prevented, and one data processing device 500 of the product manufacturer TMM A large number of user behavior histories YMR can be efficiently collected from a plurality of convenience stores CVS.

  Moreover, as shown in FIG. 1, the store storage rack 300 has a storage unit 310 for storing the cigarette packs STP and the like stored therein, and the user ticketing device 100 is stored in the store storage rack 300 and stored. A display processing unit 110 for displaying images of a plurality of types of cigarette packs STP stored in the unit 310 on the touch panel 101, and a printer unit corresponding to a user input operation for selecting the cigarette packs STP displayed on the touch panel 101. A ticket issuing processing unit 120 that issues a cigarette purchase ticket TST to 102, and a history recording unit 130 that records from the start of a user input operation by one general user to the issue of the cigarette purchase ticket TST as one user action history YMR. Yes, the data processing device 500 includes a plurality of convenience stores C Certain user behavior history YMR recorded in any recording collection unit 510 for data collection S. For this reason, each part which implement | achieves various functions is distributed appropriately to various apparatuses, and the efficiency of the whole system is favorable.

  The present invention is not limited to the present embodiment, and various modifications are allowed without departing from the scope of the present invention. For example, in the above embodiment, it is assumed that the user ticket issuing device 100 acquires the accommodation correspondence KCR from the storefront accommodation rack 300 in real time.

  However, in the case where the arrangement of the cigarette pack STP and the like of the storefront storage rack 300 is not changed, the storage correspondence KCR may be registered in the user ticket issuing device 100. In this case, as a matter of course, when the arrangement of the cigarette packs STP and the like of the storefront accommodation rack 300 is changed, the accommodation correspondence KCR of the user ticket issuing device 100 may be updated.

  Further, in the above form, the store storage rack 300 has the storage unit 310, the user ticketing device 100 has the display processing unit 110, the ticketing processing unit 120, and the history recording unit 130, and the data processing device 500 has the record collection unit 510. Illustrated that there is.

  However, some or all of these parts can be distributed to the storefront rack 300, the user ticket issuing device 100, and the data processing device 500. Of course, a part or all of the above-described parts may be provided by a computer device (not shown) separate from the sales processing device 200 and the storefront storage rack 300.

  For example, a store server device that acquires the sales history data SRD generated by the sales processing device 200 corresponding to the sale / settlement settlement processing is installed in a store backyard of a convenience store CVS (not shown), and the store server device However, some or all of the storage unit 310 and the display processing unit 110 described above may be included.

  In this case, each unit such as the storage unit 310 and the display processing unit 110 can be realized by installing software in an existing store server device, and the hardware of the user ticketing device 100 can be simplified (see FIG. Not shown).

  Furthermore, the human sensor 103 that detects that a general user is located at least in front of the touch panel 101 is illustrated as an activation detection unit that detects a predetermined apparatus activation condition when the apparatus is in a sleep state.

  However, the activation detection unit as described above may detect a product purchase condition necessary for purchasing a cigarette pack STP that is a specific over-the-counter product as an apparatus activation condition. As such an activation detection unit, the success of adult authentication may be detected as an apparatus activation condition that is a product purchase condition.

  More specifically, although not shown, the user ticketing device further includes a medium detection unit that detects a predetermined adult authentication medium, and the activation detection unit activates the successful adult authentication by detecting the adult authentication medium. What is necessary is just to detect as conditions.

  In this case, for example, the user ticketing device can be activated from the resting state by detecting an adult authentication medium or the like that is used for purchasing the cigarette pack STP with the vending machine.

  Of the over-the-counter products, the cigarette pack STP has high portability and palatability. For this reason, a general user who desires to purchase a specific brand of cigarette pack STP is likely to have the cigarette pack STP.

  Therefore, the user ticketing device further includes an ID reading unit that reads and operates the product ID data TID assigned to the cigarette pack STP, and the activation detection unit stores the product ID data TID of the cigarette pack STP that can be purchased only by an adult. A reading operation may be detected as an apparatus activation condition.

  In other words, an adult general user who purchases the cigarette pack STP is likely to have the cigarette pack STP. Therefore, the possession of the cigarette pack STP can be used for adult authentication as it is.

  In this case, the user ticketing apparatus has an input device such as a barcode reader, a magnetic reader, or an RFID (Radio Frequency Identification) reader, and acquires product ID data TID from the barcode, magnetic stripe, or RFID chip of the cigarette pack STP. It may be done (not shown).

  In the above embodiment, the cigarette pack STP to be purchased is selected and the cigarette purchase ticket TST is issued when the general user inputs the cigarette brand image TBP displayed and output on the touch panel 101.

  However, as described above, when the user ticket issuing device reads the product ID data TID given to the cigarette pack STP with the ID reading unit, the display processing unit 110 corresponds to the read product ID data TID. The selected tobacco brand image TBP may be selected and displayed. In this case, a general user can easily and quickly obtain a cigarette purchase ticket TST for purchasing a new cigarette pack STP.

  Moreover, in the said form, only the tobacco brand image TBP was selected and displayed corresponding to the user input operation of the touch panel 101 by the general user of the user ticket issuing apparatus 100 was illustrated.

  However, the storage unit 310 or the like also holds the product advertisement data CVD of the cigarette pack STP related to the cigarette pack STP that is a specific over-the-counter product, and the display processing unit 110 is a general user as shown in FIG. The merchandise promotion data CVD related to the cigarette pack STP selected by the user input operation may be displayed and output.

  For example, when a general user selects a cigarette pack STP from the cigarette brand image TBP on the user ticketing device 100, a cigarette selection screen displays a new product cigarette pack STP, a correlated cigarette pack STP, a top product cigarette pack STP, etc. May be displayed and output. Of course, the cigarette brand etc. selected by this recommendation can also be recorded as the user action history YMR.

  Further, in the above embodiment, it is exemplified that not only the product ID data TID of the cigarette pack STP but also the product storage position PKS in the store front storage rack 300 is printed out on the tobacco purchase ticket TST.

  However, the storage unit 310 or the like also retains the product promotion data CVD of the cigarette pack STP related to the cigarette pack STP that is a specific over-the-counter product, and the ticket issuing processing unit 120 stores the product related to the selected cigarette pack STP. The advertisement data CVD may also be issued with a printed cigarette purchase ticket TST (not shown).

  Further, in the above embodiment, the user ticket issuing apparatus 100 prints and outputs the product ID data TID of the cigarette pack STP on the cigarette purchase ticket TST using the cigarette brand image TBP.

  However, novelty goods such as disposable lighters and portable ashtrays may be displayed and output on the cigarette selection screen together with the cigarette pack STP, and product ID data TID may be generated and printed out on the cigarette purchase ticket TST.

  Furthermore, the cigarette pack STP is exemplified as a specific over-the-counter product that is difficult for general users other than adults to bring in the above embodiment. However, such over-the-counter products may be alcoholic beverages or tobacco cartons.

  Moreover, in the said form, it illustrated that each part, such as the user ticket issuing apparatus 100, was logically implement | achieved as various functions with a computer program. However, each of these units can be formed as unique hardware, or can be realized as a combination of software and hardware.

  Needless to say, the above-described embodiment and a plurality of modifications can be combined within a range in which the contents do not conflict with each other. Further, in the above-described embodiments and modifications, the structure of each part has been specifically described, but the structure and the like can be changed in various ways within a range that satisfies the present invention.

DESCRIPTION OF SYMBOLS 100 User ticket issuing apparatus 101 Touch panel 102 Printer unit 103 Human sensor 104 Numeric keypad 105 Microcomputer 106 Data communication unit 110 Display processing part 120 Ticketing processing part 130 History recording part 200 Sales processing apparatus 210 Sales processing part 220 History transmission part 300 Store front rack 301 Magazine unit 302 Tray unit 303 Frame unit 310 Storage unit 311 Computer unit 312 Light emitting element 313 Optical sensor 314 Data communication unit 320 Storage notification unit 500 Data processing device 510 Recording collection unit 600 Central management device 610 History collection unit 1000 Data processing system CIN Communication Network CMS Customer Movement Space CVD Product Promotion Data CVH Convenience Headquarters CVS Convenience Store CR housing correspondence between PKS items stowed position SPD stock position data SRD sales history data SRS cash register clerk space STP cigarette pack TBD tobacco stocks data TBP tobacco brand image TID commodity ID data TMM goods manufacturer TST tobacco purchase ticket YMR user behavior history

Claims (21)

A data processing system in which sales processing devices for processing products sold at stores are individually installed in a plurality of supply chain stores,
A storefront storage rack that is installed in a cashier store space of a supply chain store and stores storefront sales products acquired by store workers at the request of general users, for each product storage position.
A storage unit that stores at least the over-the-counter sales products stored in the store front rack;
A user individually installed in the supply chain store having a touch panel that is input by the general user and a printer unit that issues a product purchase ticket for the specific product sold at the store in response to the user input operation A ticketing device;
A display processing unit that displays images on the touch panel of the plurality of types of the over-the-counter merchandise stored in the store storage rack and stored in the storage unit;
A ticket issuing processing unit that issues the product purchase ticket to the printer unit in response to the user input operation for selecting the over-the-counter product displayed on the touch panel;
A data processing system. The storage unit stores a storage correspondence relationship between a plurality of types of the over-the-counter sales products and a plurality of the product storage positions of the store front storage rack,
The data processing system according to claim 1, wherein the display processing unit causes the touch panel to display an image of a plurality of types of the over-the-counter sales products in accordance with the stored storage correspondence relationship. A product selection unit for selecting one from the plurality of types of over-the-counter sales products displayed on the touch panel by the user input operation;
A product confirmation unit for confirming one of the over-the-counter sales products selected on the touch panel by the user input operation;
The data processing system according to claim 1, wherein the ticket issuing processing unit causes the printer unit to issue the product purchase ticket of the confirmed over-the-counter sales product. A history recording unit that records at least one user action history from the start of the user input operation to the user ticketing device of one general user as a user action history;
A record collection unit for collecting data of the user behavior history arbitrarily recorded at a plurality of the supply chain stores;
The data processing system according to claim 1, comprising: A product selection unit for selecting one from the plurality of types of over-the-counter sales products displayed on the touch panel by the user input operation;
A product confirmation unit for confirming one of the over-the-counter sales products selected on the touch panel by the user input operation;
The ticket issuing processing unit causes the printer unit to issue the product purchase ticket of the confirmed over-the-counter sales product,
The data processing system according to claim 4, wherein the history recording unit records at least one selected over-the-counter sale product in the user behavior history.   The data processing system according to claim 4 or 5, wherein the history recording unit records a plurality of the over-the-counter sales products selected until the product purchase ticket is issued in the user action history together with an order. The storage unit stores a storage correspondence relationship between a plurality of types of the over-the-counter sales products and a plurality of the product storage positions of the store front storage rack,
The display processing unit causes the touch panel to display an image of a plurality of types of the over-the-counter sales products corresponding to the product storage position according to the stored correspondence relationship.
The data processing system according to claim 6, wherein the history recording unit records a plurality of the over-the-counter sales products selected until the product purchase ticket is issued together with the corresponding product accommodation positions in the user action history.   8. The history recording unit according to any one of claims 4 to 7, wherein the user input operation on the user ticket issuing device by one general user who has not issued the product purchase ticket is also recorded as one user action history. A data processing system according to item.   The data processing system according to any one of claims 4 to 8, wherein the history recording unit records at least a part of the print contents of the product purchase ticket as a part of the user action history.   10. The storage notifying unit according to claim 1, further comprising a storage notification unit configured to notify and output the product storage position of the store sales product that is formed in the store front rack and is issued with the product purchase ticket. Data processing system.   The data processing system according to any one of claims 1 to 10, wherein at least a part of the specific over-the-counter merchandise includes a cigarette pack and a cigarette carton.   The data processing system according to claim 11, wherein the record collection unit is formed in a data processing device of a product manufacturer that manufactures and sells the cigarette pack and the cigarette carton.   The data processing system according to any one of claims 1 to 12, wherein the user ticketing device includes at least a part of the storage unit, the display processing unit, and the ticketing processing unit, the touch panel, and the printer unit. .   The data processing according to any one of claims 1 to 12, wherein at least one of the store storage rack, the sales processing device, and / or at least part of the storage unit, the display processing unit, and the ticketing processing unit. system. The store server device that collects the sales history data that is installed in the store backyard separated from the cashier clerk space in the supply chain store and that the sales processing device generates by the product sales processing,
The data processing system according to any one of claims 1 to 12, wherein the store server device includes at least a part of the accommodation storage unit, the display processing unit, and the ticketing processing unit. The user ticketing device of the data processing system according to claim 13,
A storage unit that stores at least the over-the-counter sales products stored in the store front rack;
A display processing unit that displays images on the touch panel of the plurality of types of the over-the-counter merchandise stored in the store storage rack and stored in the storage unit;
And at least a part of a ticket issuing processing unit that causes the printer unit to issue the product purchase ticket in response to the user input operation for selecting the over-the-counter product displayed on the touch panel.
A touch panel on which the general user performs the user input operation;
A printer unit that issues a product purchase ticket for the specific over-the-counter product in response to the user input operation;
A user ticketing device. The store front rack of the data processing system according to claim 14,
A storage unit that stores at least the over-the-counter sales products stored in the store front rack;
A display processing unit that displays images on the touch panel of the plurality of types of the over-the-counter merchandise stored in the store storage rack and stored in the storage unit;
A ticket issuing processing unit that issues the product purchase ticket to the printer unit in response to the user input operation for selecting the over-the-counter product displayed on the touch panel;
A storefront storage rack having at least a part of. 15. The sales processing device of the data processing system according to claim 14,
A storage unit that stores at least the over-the-counter sales products stored in the store front rack;
A display processing unit that displays images on the touch panel of the plurality of types of the over-the-counter merchandise stored in the store storage rack and stored in the storage unit;
A ticket issuing processing unit that issues the product purchase ticket to the printer unit in response to the user input operation for selecting the over-the-counter product displayed on the touch panel;
A sales processing device having at least a part of The store server device of the data processing system according to claim 15,
A storage unit that stores at least the over-the-counter sales products stored in the store front rack;
A display processing unit that displays images on the touch panel of the plurality of types of the over-the-counter merchandise stored in the store storage rack and stored in the storage unit;
A ticket issuing processing unit that issues the product purchase ticket to the printer unit in response to the user input operation for selecting the over-the-counter product displayed on the touch panel;
A store server device having at least a part of It is at least one computer program of the user ticket issuing device according to claim 16, the storefront rack according to claim 17, the sales processing device according to claim 18, and the store server device according to claim 19.
A storage process for storing at least the over-the-counter products stored in the store front rack;
A display control process for causing the touch panel to display an image of a plurality of types of the over-the-counter merchandise stored in the store storage rack and stored in the storage unit;
Issuance control processing for causing the printer unit to issue the product purchase ticket in response to the user input operation for selecting the over-the-counter product displayed on the touch panel.
The computer program which makes at least one of the said user ticket issuing apparatus, the said storefront accommodation rack, the said sales processing apparatus, and the said store server apparatus execute. A data processing method comprising at least one of the user ticket issuing device according to claim 16, the storefront rack according to claim 17, the sales processing device according to claim 18, and the store server device according to claim 19. ,
A storage operation for storing at least the over-the-counter sales products stored in the store front rack;
A display control operation for causing the touch panel to display an image of a plurality of types of the over-the-counter products stored in the store storage rack and stored in the storage unit;
Issuing control operation for causing the printer unit to issue the product purchase ticket in response to the user input operation for selecting the over-the-counter product displayed on the touch panel.
A data processing method for causing at least one of the user ticket issuing device, the storefront storage rack, the sales processing device, and the store server device to execute at least a part thereof.

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