JP5364386B2 - Sales support system, storefront rack, and data processing method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a sales support system wherein LTV (Life Time Value) and retention are improved by making purchase easy and rapid even in a storefront sales commodity such as a cigarette pack occasionally disposed in a check-out counter salesclerk space not easy to be accessed by a general user. <P>SOLUTION: A plurality of kinds of the storefront sales commodities or the like are made to be image-displayed on a display panel 401 of the check-out counter salesclerk space, and the storefront sales commodity or the like image-displayed correspondingly to user input operation of a user mobile terminal 100 is freely selected and is decided. Accordingly, the general user can freely select and decide the storefront sales commodity or the like image-displayed on the display panel 401 by the user input operation of the user mobile terminal 100 of the user oneself. <P>COPYRIGHT: (C)2010,JPO&amp;INPIT

Description

  The present invention relates to a sales support system used in a supply chain store that sells over-the-counter sales products to general users, the store server device, the store front rack, the sales processing device, the image display device, the computer program, and the data processing method thereof. .

  Currently, user portable terminals such as so-called mobile phones and PDAs (Personal Digital Assistance) are widely used by many general users. Such user portable terminals are becoming increasingly sophisticated and multifunctional, and for example, those that can perform the transaction settlement processing by functioning like a so-called credit card or holding so-called electronic money. is there.

  For example, a payment system for a mobile phone with a credit card payment function has been proposed in which only a contracted credit company can recognize a cardholder with an encryption restoration device. That is, in the conventional mobile phone having a credit card function, there is a safety problem that communication with the electronic payment communication terminal is wired or wireless, and credit information is exposed to the outside during communication.

  Therefore, a mobile phone in which credit information including a credit card number encrypted by a credit company is recorded in an IC (Integrated Circuit) memory portion of the mobile phone, and a transmission / reception unit that enables communication with an electronic payment communication terminal is mounted. And establishing communication with an electronic payment communication terminal mounted on or connected to a device such as a store register, and bringing the mobile phone having the credit card function closer to the transmission / reception unit of the electronic payment communication terminal Then, settlement information such as an encrypted credit card number is transmitted to a contract credit card company via a communication line (see, for example, Patent Document 1).

  In addition, a system has been proposed in which a mobile phone is used as a pseudo wallet for storing electronic money, and a dedicated terminal corresponding to the mobile phone is installed on the store side to perform electronic money settlement using the mobile phone.

  The system consists of a mobile phone for electronic money, a dedicated memory, a dedicated terminal installed in the store, a transaction financial institution, and a communication network that interconnects them. Withdraw deposits from transaction financial institutions and store them in dedicated memory as electronic money data, and when paying for commercial transactions, use the stored electronic money data to make payments to dedicated terminals, and the dedicated terminals access the transaction financial institutions. The paid electronic money is settled (see, for example, Patent Document 2).

  Further, in supply chain stores such as so-called convenience stores, store front racks called furniture are installed in the product sales floor. A so-called cashier clerk space is provided with a sales processing device called a so-called POS (Point Of Sales) terminal or an electronic cash register.

  Therefore, when a general user obtains a desired storefront sale product from the storefront storage rack and transfers it to the cashier clerk space, the store worker executes the transaction settlement process with the sale processing device.

  This sales processing device executes a sale / settlement process with the product ID data given to the over-the-counter sales product. More specifically, a general sales processing apparatus has a keyboard unit and a barcode reader.

  On the other hand, JAN (Japanese Article Number) code, which is product ID data, is stored in the bar code image and the number string text for the over-the-counter sales products. Thus, the barcode image is optically read by a barcode reader, or the numerical value text is input to the keyboard unit, whereby the product ID data is input to the sales processing device and processed for sale / settlement.

  However, for example, a cigarette pack or the like is often not stored in the product storage rack in the user movement space of the convenience store, but is stored in the product storage rack behind the cashier clerk space.

  In such a case, in order for a general user to purchase a desired cigarette pack, it is necessary to verbally transmit the name to the store worker and obtain it from the product storage rack. However, this is complicated for both general users and store workers.

  In view of this, a two-screen input POS system has been proposed in which a customer-side display is provided with a touch panel and products can be input simultaneously from the customer-side display and the operator-side display.

  The POS system is equipped with an operator-side display (with touch panel) and customer-side display (with touch panel), and there are multiple types of products that customers who handle at convenience stores orally order to the operator. (Example: Oden) When an order is placed, search for the product belonging to it, and using the means to display the menu of the product on the touch panel of the customer side display and the touch panel of the operator side display, the sales input work performed on the operator side In parallel with this, the customer himself selects a product (touch input) from the customer side display (see, for example, Patent Document 3).

  In addition, an information processing apparatus has been proposed in which it is easy to distinguish between the input mode of hiragana Japanese syllabary character input, katakana Japanese syllabary character input, and English character input in response to an operation of a selection key.

  The information processing apparatus includes an operation panel having a touch sensor and a bit map display operated by an operator, ten key display means for displaying ten key buttons in bitmap, first button display means for displaying hiragana selection buttons, alphabet Second button display means for displaying a selection button and third button display means for displaying a number selection button are provided (for example, see Patent Document 4).

JP 2002-269485 A JP 2002-352173 A JP 2001-338345 A JP 2006-129268 A

  However, nowadays, there are a wide variety of products, and the above-mentioned over-the-counter products such as cigarette packs are no exception. For this reason, the types of over-the-counter merchandise such as cigarette packs are frequently increasing, and the number of merchandise accommodation positions in the over-the-counter racks is correspondingly increased.

  In addition, since new products are frequently added to the over-the-counter sales products as described above, the position of the over-the-counter sales products accommodated in the product accommodation position of the over-the-counter storage rack is also frequently changed. On the other hand, in a supply chain store such as a so-called convenience store, the store worker is often a part-time worker who changes every day.

  For this reason, it is very difficult for a store worker such as a part-time job to immediately find a store sales product desired by a general user from a huge product storage position of today's huge store storage rack.

  In particular, over-the-counter products such as cigarette packs are diversifying under common brands such as “XX”, “XX Light”, and “XXX Menthol”. Of course, such a cigarette pack has a similar front image of a product called a face image.

  For this reason, although a general user desires “XX light”, a store worker frequently makes a mistake with “XX menthol”. If such a thing happens frequently, even if store sales goods are stored in the store storage rack, a general user will be greatly waited, and the store worker will be forced to perform complicated work.

  On the other hand, it is troublesome for other general users that one general user occupies a store worker for the above-described work. For this reason, there is a demand for general users to select and settle a desired over-the-counter product with ease.

  For example, a vending machine realizes this. However, in vending machines such as alcoholic beverages and cigarette packs, adult authentication of general users is required, and product purchases may be complicated.

  For this reason, there are many general users who wish to purchase products at stores. However, if the above-mentioned thing occurs frequently, of course, the general user will use the product sales store and purchase the store sales product at the product sales store. LTV (Life Time Value) and retention will decrease.

  LTV is the “cumulative profit amount” obtained by subtracting the total cost for acquiring and maintaining a customer from the total amount paid while each customer is dealing with a certain product or company. In other words, it is an indicator from a long-term perspective that measures how much value (benefit) a customer provides while doing business with that company.

  The present invention has been made in view of the above-described problems, and a general user wants to sell a store at a desired location even in a product storage position stored in a storefront storage rack behind a cashier store space such as a cigarette pack. The present invention provides a sales support system, a store server device, a storefront rack, a sales processing device, an image display device, a computer program, and a data processing method thereof, which can easily select and purchase products without hesitation.

  The sales support system of the present invention is a sales support system that wirelessly communicates with a user portable terminal that is carried by a general user and executes various user input operations, and is installed in a cashier clerk space of a supply chain store. Storefront storage racks that store the storefront sales products acquired by store workers according to the demands of each store, and store storage units that store at least the storefront sales products stored in the store storage racks, and cashier store staff An image display device that is installed in a space so that a general user can visually recognize a display image, a product display unit that displays on the image display device a plurality of types of store sales products stored in a store storage rack, and a user portable terminal Product selection unit that freely selects over-the-counter products displayed on the image display device in response to user input operations Has a product confirmation unit to confirm the over-the-counter commodity which in response to user input operation of the user portable terminal is selected by the image display device, a.

  Therefore, in the sales support system of the present invention, the storefront rack that is installed in the cashier clerk space of the supply chain store stores the storefront sales products acquired by the store workers at the request of general users in a manner that can be acquired for each product storage position. The storage unit stores at least the over-the-counter sales products stored in the in-store storage rack.

  An image display device whose display image is visually recognized by a general user is installed in the cashier clerk space, and the image display device displays an image of a plurality of types of over-the-counter products that are stored in the store storage rack.

  The product selection unit can freely select the over-the-counter products displayed on the image display device corresponding to the user input operation of the user portable terminal, and is selected by the image display device corresponding to the user input operation of the user portable terminal. The product confirmation unit determines the over-the-counter sales products. For this reason, a general user can freely select and confirm over-the-counter merchandise displayed on the image display device by user input operation of his / her user portable terminal.

  Further, the sales support system as described above may further include a settlement control unit that executes a settlement settlement process for the decided over-the-counter sales product.

  Further, in the sales support system as described above, the settlement control unit may execute a transaction settlement process for the over-the-counter sales item that is formed in the user portable terminal and has been confirmed.

  Further, in the sales support system as described above, a sales processing device for executing the transaction settlement processing for various over-the-counter sales products is installed in the cashier clerk space, and the settlement control unit is confirmed by wireless communication with the sales processing device. The sale settlement processing for the over-the-counter sales products may be executed.

  Further, in the sales support system as described above, a sales processing device that executes the transaction settlement processing of various over-the-counter sales products is installed in the cashier clerk space, and the settlement control unit is formed in the sales processing device and is an image. You may perform the transaction settlement processing of the over-the-counter sales goods decided with the display device.

  In addition, in the sales support system as described above, a sales processing device that executes transaction settlement processing for various over-the-counter sales products is installed in the cashier clerk space, and the user portable terminal can store the over-the-counter sales products for which the transaction settlement processing has been completed. The sales processing device further receives the sales product information of the over-the-counter sales products for which the sales settlement processing has been completed from the user portable terminal and sends it to the store worker. You may further have the goods alerting | reporting part which carries out alerting | reporting output.

  The sales support system as described above may further include a product notification unit configured to notify and output to the store worker the store sales product that is formed and determined in the sales processing device.

  Further, in the sales support system as described above, the user portable terminal selects the vertical / horizontal operation unit that accepts user input operations in the up / down / left / right directions, and selection of the over-the-counter sales products that are displayed as images corresponding to the user input operations of the vertical / horizontal operation unit A selection transmission unit that wirelessly transmits a selection movement signal that moves the part up, down, left, and right to the image display device, a confirmation operation unit that accepts a user input operation to confirm the selected over-the-counter sales product, and a user input operation of the confirmation operation unit And a confirmation transmitting unit that wirelessly transmits a commodity confirmation signal for confirming the over-the-counter sales commodity selected corresponding to the image display device.

  Further, in the sales support system as described above, the product display unit arranges a plurality of types of over-the-counter sales products vertically and horizontally to display an image on the image display device, and the product selection unit selects the wireless reception from the user portable terminal. The over-the-counter product displayed on the image display device is selected by the movement signal, and the product confirmation unit determines the over-the-counter product selected by the image display device by the product confirmation signal wirelessly received from the user portable terminal. Also good.

  In the sales support system as described above, an infrared communication unit that wirelessly communicates with the user portable terminal and the image display device by infrared is mounted, and a product selection unit and a product determination unit are formed in the image display device. Infrared communication may be performed with the user portable terminal.

  Further, in the sales support system as described above, the storage unit stores storage correspondence relationships between a plurality of types of storefront sales products and a plurality of product storage positions of the storefront storage rack, and the product display unit is stored. A plurality of types of over-the-counter sales products may be displayed on the image display device in correspondence with the product storage position depending on the storage correspondence relationship.

  Further, in the sales support system as described above, it is stored together with at least a part of a plurality of types of over-the-counter sales products together with an advertisement storage unit for storing the related over-the-counter sales product advertisement image data, and the determined over-the-counter sales products. You may further have the advertisement selection part which selects advertisement image data, and the advertisement display part which makes the image display device display and output the selected advertisement image data with the decided store sales product.

  The sales support system as described above may further include a storage notification unit that outputs the notification of the product storage position of the storefront sales product that is formed and determined in the storefront storage rack.

  Further, in the sales support system as described above, the sales processing device generates sales history data corresponding to the sales settlement processing of the over-the-counter sales products, and is installed and generated in the store backyard of the supply chain store. A store server device that acquires history data may be further included, and the store server device may include at least a part of an accommodation storage unit, a product display unit, a product selection unit, and a product determination unit.

  In the sales support system as described above, the storefront storage rack may include at least a part of an accommodation storage unit, a product display unit, a product selection unit, and a product determination unit.

  In the sales support system as described above, the sales processing device may include at least a part of an accommodation storage unit, a product display unit, a product selection unit, and a product determination unit.

  The sales support system as described above further includes an image display device installed at a position visually recognized by a general user in the vicinity of the sales processing device in the cashier clerk space, and the image display device includes a storage unit And at least part of the product display unit, the product selection unit, and the product determination unit, and an image display device.

  The store server device of the present invention is the store server device of the sales support system of the present invention, and includes at least a part of an accommodation storage unit, a product display unit, a product selection unit, and a product determination unit.

  The storefront storage rack of the present invention is a storefront storage rack of the sales support system of the present invention, and includes at least a part of an storage unit, a product display unit, a product selection unit, and a product determination unit.

  The sales processing device of the present invention is a sales processing device of the sales support system of the present invention, and includes at least a part of an accommodation storage unit, a product display unit, a product selection unit, and a product determination unit.

  The image display device of the present invention is an image display device of the sales support system of the present invention, and includes an accommodation storage unit, a product display unit, a product selection unit, a product determination unit, and an image display device.

  The computer program of the present invention is at least one computer program of the store server device of the present invention, the storefront storage rack of the present invention, the sales processing device of the present invention, and the image display device of the present invention. For storing storage processing for storing stored over-the-counter merchandise, product display processing for displaying images of a plurality of types of over-the-counter sales products stored in the in-store storage rack on the image display device, and user input operation of the user portable terminal Correspondingly, the product selection process for freely selecting the over-the-counter products displayed on the image display device, and the over-the-counter products selected by the image display device in response to the user input operation of the user portable terminal are determined. At least a part of the merchandise confirmation processing is performed by the store server device, the storefront storage rack, the sales processing device, and the image display device. Even without to be executed by the one.

  The data processing method of the present invention is at least one data processing method of the store server device of the present invention, the storefront storage rack of the present invention, the sales processing device of the present invention, and the image display device of the present invention, and at least stores the storefront. Storage operation for storing over-the-counter merchandise stored in the rack, product display operation for causing the image display device to display a plurality of types of over-the-counter merchandise stored in the over-the-counter rack, and user input from the user portable terminal The product selection operation for freely selecting the over-the-counter products displayed on the image display device in response to the operation and the over-the-counter products selected by the image display device in response to the user input operation of the user portable terminal At least a part of the product confirmation operation to be confirmed is at least one of the store server device, the storefront storage rack, the sales processing device, and the image display device. To row.

  Note that the various components of the present invention need only be formed so as to realize their functions. For example, dedicated hardware that exhibits a predetermined function, sales support provided with a predetermined function by a computer program It can be realized as a system, a predetermined function realized in the sales support system by a computer program, an arbitrary combination thereof, or the like.

  In addition, the various components of the present invention do not have to be individually independent, a plurality of components are formed as a single member, and a single component is formed of a plurality of members. It may be that a certain component is a part of another component, a part of a certain component overlaps a part of another component, and the like.

  Moreover, although the computer program and the data processing method of this invention have described several process and operation | movement in order, the order of description does not limit the order which performs several process and several operation | movement.

  For this reason, when implementing the computer program and data processing method of the present invention, the order of the plurality of processes and the plurality of operations can be changed within a range that does not hinder the contents.

  Furthermore, the computer program and the data processing method of the present invention are not limited to being executed at a timing when a plurality of processes and a plurality of operations are individually different. For this reason, other processes and operations occur during execution of certain processes and operations, and the execution timing of certain processes and operations overlaps with the execution timing of other processes and operations. Etc.

  In the sales support system of the present invention, the storefront rack that is installed in the cashier clerk space of the supply chain store stores the storefront sales products that the store worker acquires at the request of a general user so as to be acquired for each product storage position, and at least The storage unit stores the over-the-counter sales products stored in the store front rack.

  An image display device whose display image is visually recognized by a general user is installed in the cashier clerk space, and the image display device displays an image of a plurality of types of over-the-counter products that are stored in the store storage rack.

  The product selection unit can freely select the over-the-counter products displayed on the image display device corresponding to the user input operation of the user portable terminal, and is selected by the image display device corresponding to the user input operation of the user portable terminal. The product confirmation unit determines the over-the-counter sales products.

  For this reason, a general user can freely select and confirm over-the-counter merchandise displayed on the image display device by user input operation of his / her user portable terminal. Accordingly, even for over-the-counter products such as cigarette packs in cashier clerk spaces that are not easily accessible by general users, LTV and retention can be improved with simple and rapid purchase.

It is a typical block diagram which shows the logical structure of the sales assistance system of embodiment of this invention. It is a block diagram which shows the physical structure of a sales assistance system. It is a typical perspective view which shows the internal layout of the cashier clerk space of the convenience store which is a supply chain store. It is a perspective view which shows the external appearance of the tobacco pack which is a shop front sale product. It is a perspective view which shows the external appearance of a user portable terminal. It is a block diagram which shows the circuit structure of a user portable terminal. It is a perspective view which shows the external appearance of a shop front accommodation rack. It is a block diagram which shows the circuit structure of a shop front rack. It is a front view which shows the external appearance of an image display apparatus. It is a block diagram which shows the circuit structure of an image display apparatus. It is a flowchart which shows the data processing method of a shop front accommodation rack. It is a flowchart which shows the data processing method of a user portable terminal. It is a flowchart which shows the data processing method of an image display apparatus. It is a typical front view which shows the state by which the application program of simple tobacco purchase was started with the user portable terminal. It is a typical front view which shows the relationship between user input operation of a user portable terminal, and the display image of an image display apparatus. It is a typical front view which shows the relationship between user input operation of a user portable terminal, and the display image of an image display apparatus. It is a front view which shows the display image of the image display apparatus of the sales assistance system of the one modification.

  An embodiment of the present invention will be described below with reference to the drawings. As will be described in detail later, sales support system 1000 according to the present embodiment wirelessly communicates with user portable terminal 100 that is carried by a general user and performs various user input operations.

  As shown in FIGS. 1 to 3, the sales support system 1000 according to the present embodiment is installed in a cashier clerk space SRS of a convenience store CVS, which is a supply chain store, and a cigarette acquired by a store worker at the request of a general user. A storefront storage rack 300 for storing over-the-counter merchandise such as packs STP so as to be acquired at each product storage position PKS, a storage unit 310 for storing at least a cigarette pack STP stored in the storefront rack 300, and a cashier clerk A display panel 401 that is an image display device that is installed in the space SRS so that a display image can be visually recognized by a general user, and a product that causes the display panel 401 to display an image of a plurality of types of cigarette packs STP accommodated in the storefront rack 300 Display unit 410 and user portable terminal 100 user A product selection unit 420 that freely selects a cigarette pack STP displayed on the display panel 401 corresponding to the input operation, and a display panel 401 corresponding to the user input operation of the user portable terminal 100 A product confirmation unit 430 for confirming a cigarette pack STP and the like, and a settlement control unit 111 for executing a transaction settlement process for the confirmed cigarette pack STP and the like.

  More specifically, the sales support system 1000 according to the present embodiment includes an image display device 400 as well as the above-described sales processing device 200 and storefront storage rack 300 as shown in FIGS.

  The sales processing device 200 includes a so-called electronic cash register and a POS terminal, and as shown in FIG. 3, at least one is installed in the cashier clerk space SRS of the convenience store CVS.

  However, in the sales support system 1000 according to the present embodiment, for example, the storefront rack 300 is installed behind the cashier clerk space SRS as described above, and the image display device 400 is placed on the ceiling (see FIG. It is suspended from (not shown).

  In addition, as shown in FIG. 4, for example, the cigarette pack STP that is the over-the-counter sales product targeted by the sales support system 1000 according to the present embodiment has a barcode image written therein, and the barcode ID includes a product ID. Data TID is registered.

  As will be described in detail later, the cigarette pack STP is also commercialized as a so-called cigarette carton STK or brick pack SBP as shown in FIG. A barcode image is also written on the cigarette carton STK, and product ID data TID such as the cigarette carton STK is registered in the barcode image.

  Therefore, the sales processing device 200 executes the transaction settlement processing of various over-the-counter sales products such as the cigarette pack STP by optically reading the barcode image as described above with a barcode reader (not shown), for example. To do.

  For this reason, the sales processing apparatus 200 includes a computer unit, a keyboard device, a display device, a speaker device, a barcode reader, a data communication unit, and the like (not shown) in the same manner as an existing POS terminal.

  The user portable terminal 100 includes a so-called multifunctional cellular phone terminal. As shown in FIGS. 5 and 6, the computer unit 110, keyboard device 120, display device 131, speaker device 132, microphone 133, radio wave communication, and the like. It has hardware such as a unit 134 and an infrared communication unit 135.

  As will be described in more detail later, the user portable terminal 100 performs the above-described control as shown in FIG. 1 by performing integrated control of various hardware corresponding to the computer program in which the computer unit 110 is installed. The settlement control unit 111 and the like are logically realized as various functions.

  For this reason, the settlement control unit 111 executes a transaction settlement process such as a cigarette pack STP that is formed and confirmed in the user portable terminal 100. Furthermore, the user portable terminal 100 also has a settlement transmission unit 112 that transmits sales merchandise information such as a cigarette pack STP for which the sales settlement processing has been completed to the sales processing device 200. The sales processing device 200 has completed the sales settlement processing. It also has a merchandise notifying unit 210 that receives sales merchandise information such as a cigarette pack STP from the user portable terminal 100 and reports and outputs it to the store worker.

  As shown in FIGS. 5 and 6, the user portable terminal 100 includes a vertical / horizontal operation unit 121 that accepts user input operations in the up / down / left / right directions as a part of the keyboard device 120, a selected cigarette pack STP, and the like. And a confirming operation unit 122 for accepting a user input operation for confirming.

  The confirmation operation unit 122 is formed in the upper center of the keyboard device 120 as a frequently used main key. The vertical / horizontal operation unit 121 is formed in an annular shape surrounding the circular determination operation unit 122 so as to function as a so-called cross key.

  As shown in FIG. 1, the user portable terminal 100 functions in accordance with the computer program in which the computer unit 110 is mounted as described above, and thus corresponds to the user input operation of the vertical / horizontal operation unit 121. A selection transmission unit 113 that wirelessly transmits a selection movement signal SMS for moving a selection site such as the cigarette pack STP displayed in the image up, down, left and right to the display panel 401, and a selection operation unit 122 selected in response to a user input operation. It also logically includes a confirmation transmission unit 114 that wirelessly transmits a commodity confirmation signal TDS for confirming a cigarette pack STP or the like to the display panel 401.

  For this reason, the product display unit 410 of the image display device 400 described above arranges a plurality of types of cigarette packs STP and the like vertically and horizontally to display images on the display panel 401, and the product selection unit 420 wirelessly transmits from the user portable terminal 100. The cigarette pack STP displayed on the display panel 401 is selected by the selection movement signal SMS received, and the product confirmation unit 430 is selected by the display panel 401 by the product confirmation signal TDS received wirelessly from the user portable terminal 100. Determine the cigarette pack STP etc.

  Furthermore, as shown in FIG. 3, the image display device 400 of the present embodiment is suspended from the ceiling surface above the rear of the cashier clerk space SRS as described above. For this reason, the display panel 401 has a large screen and thin full color display PDP (Plasma Display Panel), LCD (Liquid Crystal Display), and the like.

  As shown in FIG. 10, the image display apparatus 400 also includes a display panel 401, a computer unit 402, and a data communication unit 403, and the data communication unit 403 is connected to the communication network described above.

  Furthermore, the image display apparatus 400 also includes an infrared communication unit 404 that wirelessly communicates with the user portable terminal 100 using infrared rays. The infrared communication unit 404 is also connected to the computer unit 402.

  Therefore, as shown in FIG. 1, a product selection unit 420 and a product confirmation unit 430 are formed on the display panel 401, and communicate with the selection transmission unit 113 and the confirmation transmission unit 114 of the user portable terminal 100 using infrared rays.

  Further, the storage unit 310 is formed in the storefront storage rack 300 and stores the storage correspondence KCR between the plurality of types of cigarette packs STP and the like and the plurality of product storage positions PKS.

  In the accommodation correspondence KCR, cigarette brand data TBD is registered for each merchandise accommodation position PKS, and the cigarette brand data TBD includes product ID data TID of the cigarette pack STP, a cigarette brand image TBP, and the like.

  Therefore, as shown in FIG. 9, the product display unit 410 of the image display device 400 corresponds the tobacco brand images TBP such as a plurality of types of cigarette packs STP to the product storage position PKS according to the stored storage correspondence KCR. An image is displayed on the display panel 401.

  Further, as will be described later in detail, the store front rack 300 according to the present embodiment also logically includes a storage notification unit 320 that outputs a notification of the product storage position PKS of the cigarette pack STP determined as described above. .

  More specifically, as shown in FIG. 7, the storefront rack 300 is formed in a box shape having a top opening that is elongated in the front-rear direction, and has a shape that holds a plurality of cigarette packs STP arranged in the front-rear direction. A plurality of magazine units 301, a plurality of tray units 302 that are formed in a box shape with an upper surface opening and hold a plurality of magazine units 301 arranged in the left-right direction, and a box shape with a front opening formed in a vertical direction It is constructed by a plurality of frame units 303 having a shape for holding a plurality of tray units 302 in an arrangement spaced apart from each other.

  The storefront rack 300 displays cigarette packs STP that are displayed and sold products, cigarette cartons STK that are products packed with a plurality of cigarette packs STP, brick packs SBP that are special cigarette packs STP, and the like.

  The brick pack SBP has, for example, a structure in which novelty goods such as a portable ashtray are packed together with the cigarette pack STP, and can be recognized as a cigarette pack STP having a special structure as described above.

  At present, the cigarette pack STP is generally formed in a regular rectangular parallelepiped shape having common dimensions in the front, rear, left, and right directions, although there are some lengths in the vertical dimension. In the present embodiment, the maximum surface of the cigarette pack STP is defined as a front surface and a rear surface, and the minimum surface is defined as an upper surface and a lower surface.

  In addition, brands and the like are written on the front (and rear) of the normal cigarette pack STP. For this reason, it is preferable to display in the state of the appropriate direction in which the front surface is located ahead. The magazine unit 301 accommodates the plurality of cigarette packs STP in the proper direction as described above arranged in the front-rear direction.

  The tray unit 302 is also formed of a colorless and transparent resin in a box shape with an upper surface opened. A plurality of magazine units 301 are installed in the tray unit 302 in a state of being arranged in the left-right direction.

  However, in the store front rack 300 of the present embodiment, a wide tray unit 302 in which five magazine units 301 are installed, a narrow tray unit 302 in which three magazine units 301 are installed, There is.

  Therefore, as shown in FIG. 7, the storefront rack 300 according to the present embodiment includes a frame unit 303 that supports three tray units 302 having large left and right dimensions, and a frame unit that supports two tray units 302 having large left and right dimensions. 303, a frame unit 303 that supports three tray units 302 with small left and right dimensions, and a frame unit 303 that supports two tray units 302 with small left and right dimensions.

  The store front rack 300 according to the present embodiment accommodates the cigarette pack STP in the magazine unit 301 installed in the tray unit 302 as described above, and the cigarette in the tray unit 302 in which the magazine unit 301 is not installed. The carton STK can be accommodated with the longitudinal direction in the front-rear direction or the left-right direction.

  Then, in the store front rack 300 of the present embodiment, as described above, the product storage position PKS is notified on the front surface of the magazine unit 301 and the tray unit 302 that store the cigarette pack STP, cigarette carton STK, and brick pack SBP. A light emitting element 312 is attached.

  For example, the light emitting element 312 is formed in a unit structure including a plurality of LEDs (Light Emitting Diodes) having different colors, and lights up in a plurality of colors such as red and green with power saving.

  As described above, the magazine unit 301 and the tray unit 302 that are in the product storage position PKS as described above include an optical sensor that detects the over-the-counter stock status of the cigarette pack STP, cigarette carton STK, and brick pack SBP as shown in FIG. 313 is mounted at each predetermined position.

  The storefront rack 300 also has a computer unit 311, and a plurality of light emitting elements 312 and optical sensors 313 for each magazine unit 301 and tray unit 302 are connected to the computer unit 311.

  A data communication unit 314 is also connected to the computer unit 311 of the storefront rack 300, and the data communication unit 314 is connected to the sales processing device 200 and the image display device 400 and a communication network such as an in-house LAN (Local Area Network). (Not shown).

  The store storage rack 300 according to the present embodiment also has the above-described storage unit 310 and storage notification unit 320 logically controlled by, for example, integrated control of each unit corresponding to a computer program in which the computer unit 311 is mounted. Has been realized.

  As described above, in the sales support system 1000 of the present embodiment, the user portable terminal 100, the sales processing device 200, the storefront storage rack 300, and the image display device 400 are mounted with the computer units 110, 311, 402, and the like. As shown in FIG. 1, by performing integrated control of various hardware corresponding to the computer program being used, as shown in FIG. 1, its settlement control unit 111, product notification unit 210, accommodation storage unit 310, product display unit 410, Etc. are logically realized.

  For example, the selection transmission unit 113 of the user portable terminal 100 has a function of recognizing a user input operation of the vertical / horizontal operation unit 121 corresponding to a computer program in which the computer unit 110 is installed and controlling the operation of the infrared communication unit 135. Equivalent to.

  Similarly, the confirmed transmission unit 114 corresponds to a function for the computer unit 110 to recognize the user input operation of the confirmation operation unit 122 corresponding to the computer program and to control the operation of the infrared communication unit 135.

  The settlement control unit 111 corresponds to a function for the computer unit 110 to recognize a user input operation of the confirmation operation unit 122 corresponding to the computer program, and the settlement transmission unit 112 has a function to control the operation of the infrared communication unit 135. Equivalent to.

  The storage unit 310 of the storefront rack 300 corresponds to a storage area of a built-in memory that the computer unit 311 recognizes corresponding to a computer program. The accommodation notification unit 320 corresponds to a function in which the computer unit 311 controls the lighting of the light emitting element 312 corresponding to the computer program.

  The product display unit 410 of the image display device 400 corresponds to a function of causing the display unit 401 to display and output the stored data of the storefront rack 300 corresponding to the computer program.

  The product selection unit 420 and the product confirmation unit 430 correspond to a function that the computer unit 402 controls the image display on the display panel 401 in response to a computer program.

  The merchandise notification unit 210 of the sales processing device 200 corresponds to a function in which a computer unit (not shown) causes the display unit to display and output received data of the data communication unit corresponding to the computer program.

  Note that the computer program of the user portable terminal 100 as described above is, for example, a standard program such as an OS (Operating System) installed in the product from the beginning, and a product manufacturer (not shown) of the cigarette pack STP on the Internet. This is a combination of application programs distributed with

  Such a computer program of the user portable terminal 100 displays, for example, a selection movement signal SMS for moving a selected portion such as a cigarette pack STP displayed in an image corresponding to a user input operation of the vertical / horizontal operation unit 121 in the vertical and horizontal directions. Selection transmission processing for wirelessly transmitting to the panel 401, and confirmation transmission processing for wirelessly transmitting to the display panel 401 a product determination signal TDS for determining the cigarette pack STP selected corresponding to the user input operation of the determination operation unit 122 The transaction settlement processing for executing the settlement settlement processing for the confirmed cigarette pack STP, the settlement transmission processing for transmitting the sales merchandise information such as the tobacco pack STP for which the settlement settlement processing has been completed to the sales processing device 200, etc. It is described to be executed by the mobile terminal 100.

  Further, the computer program of the storefront storage rack 300 includes a storage process for storing a storage correspondence KCR between a plurality of types of cigarette packs STP and the like and a plurality of product storage positions PKS, and a determined product storage position of the cigarette packs STP and the like. It is described that the store notification processing for notifying and outputting the PKS, the store storage rack 300, and the like are executed.

  Further, the computer program of the image display device 400 includes, for example, a product display process for displaying a plurality of types of cigarette packs STP and the like stored in the store rack 300 on the display panel 401, and a user input operation of the user portable terminal 100. The cigarette pack STP selected on the display panel 401 corresponding to the user input operation of the user portable terminal 100 and the product selection process for freely selecting the cigarette pack STP displayed on the display panel 401 correspondingly It is described that the product display processing for determining the product etc. is executed by the image display device 400.

  Then, the computer program of the sales processing device 200 receives the sales product information such as the cigarette pack STP for which the sale / settlement settlement processing has been completed from the user portable terminal 100, and performs a product notification processing for notifying and outputting to the store worker. 200 is executed.

  In the sales support system 1000 according to the present embodiment having the above-described configuration, a product manufacturer who delivers a cigarette pack STP or the like as an over-the-counter product to the convenience store CVS, for example, purchases a simple cigarette on an Internet website. Are distributed to the user portable terminal 100 (not shown).

  Therefore, a general user who desires simple purchase of a cigarette pack STP or the like downloads and installs an application program from the above-described website on his / her user portable terminal 100.

  As a result, the user portable terminal 100 is logically realized with the above-described payment control unit 111 and the like, and can be easily purchased such as a cigarette pack STP using the image display device 400 of the convenience store CVS.

  On the other hand, cigarette packs STP, etc., which are over-the-counter products of the convenience store CVS, are displayed in, for example, a storefront rack 300 behind the cashier clerk space SRS as shown in FIG. The storage correspondence KCR between the product storage position PKS and the product ID data TID such as the cigarette pack STP is registered in the store storage rack 300 as data.

  In such a state, as shown in FIG. 11, the storefront rack 300 constantly detects the store inventory status such as the cigarette pack STP for each of the plurality of product storage positions PKS by the optical sensor 313 (step T1). The light emitting element 312 at the product storage position PKS where no store stock is detected is lit in red (steps T2-Y, T3).

  As a result, the store worker reliably recognizes the cigarette pack STP and the like that have no over-the-counter inventory, so that the store worker replenishes the product storage position PKS with the cigarette pack STP when there is time. In the store front rack 300 that has detected this replenishment (step T4-Y), the red lighting of the light emitting element 312 at the product storage position PKS is terminated (step T5).

  In the above-described state, a general user who desires to purchase a cigarette pack STP conventionally purchases the desired cigarette pack STP by verbally transmitting the cigarette brand and number to the store clerk of the cashier clerk space SRS. Was.

  However, in the sales support system 1000 according to the present embodiment, as described above, a general user installs an application program for easy purchase of cigarettes in the user portable terminal 100 as desired, so that the cigarette can be obtained using the image display device 400. A pack STP or the like can be easily purchased.

  First, as shown in FIGS. 13 and 9, the image display device 400 displays the cigarette brand image TBP in correspondence with the product storage position PKS by the storage correspondence KCR normally acquired from the storefront storage rack 300 ( Step E1).

  Therefore, as shown in FIGS. 12 and 14, a general user who has confirmed the display image of the image display apparatus 400 activates the above-described application program for simple cigarette purchase by a predetermined operation of the user portable terminal 100 as desired. (Steps S1-Y, S2).

  Then, the user portable terminal 100 transmits an infrared communication request to the image display device 400 as shown in FIG. 12 (step S3). As shown in FIG. 13, the image display apparatus 400 that has received this communication request (step E2-Y) establishes a one-to-one infrared communication with the user portable terminal 100 (steps E3, S4-Y).

  Then, the image display device 400 selects and displays, for example, the cigarette brand image TBP located at the center of the display screen, the cigarette brand image TBP of the most sold cigarette pack STP, and the like as standard brands (step E4).

  As shown in FIGS. 15 and 16, the selection display of the image display device 400 is clearly executed by turning over the selected tobacco brand image TBP and darkening the other tobacco brand images TBP. Is done.

  Further, as shown in FIG. 13, the image display device 400 transmits the tobacco brand data TBD of the cigarette pack STP selected and displayed as described above to the user portable terminal 100 by infrared transmission (step E5).

  As shown in FIG. 12, in the user portable terminal 100 that received this cigarette brand data TBD by infrared (step S7-Y), as shown in FIG. 15 and FIG. 16, a purchase guidance message is displayed by the cigarette brand data TBD as a display device. Displayed on 131 (step S8).

  For this reason, the general user confirms the purchase candidate cigarette pack STP on both the image display device 400 and the user portable terminal 100. Therefore, when it is not desired to purchase the cigarette pack STP, as shown in FIG.

  Then, the user portable terminal 100 that has detected this (step S5-Y) transmits the selection movement signal SMS to the image display device 400 in infrared corresponding to the user input operation of the vertical / horizontal operation unit 121 (step S6).

  The image display device 400 (step E6-Y) moves the selection display position of the tobacco brand image TBP up, down, left and right in response to the received selection movement signal SMS as shown in FIG. 15A (step E7). ).

  Each time the cigarette brand image TBP is selected and displayed in this manner, the corresponding cigarette brand data TBD is transmitted to the user portable terminal 100 by infrared (step E8), and the cigarette brand data TBD is displayed on the display of the user portable terminal 100. Displayed and output to the device 131 (step S8).

  A general user who has selected a desired cigarette pack STP by the input operation as described above performs a user input operation on the confirmation operation unit 122 as shown in FIG. Then, in the user portable terminal 100 that detects this (step S9-Y), the product confirmation signal TDS is transmitted to the image display device 400 by infrared (step S10).

  In the sales support system 1000 according to the present embodiment, as described above, the user portable terminal 100 on which the confirmation of the simple cigarette purchase has been input by the user (step S9-Y) is sent to the image display device 400 of the product confirmation signal TDS. When the infrared transmission of the cigarette pack STP is completed (step S10), for example, the transaction settlement processing of the cigarette pack STP is also executed by the existing credit card function or electronic money function (step S11).

  The user portable terminal 100 that has completed this transaction settlement processing transmits a settlement completion signal to the image display device 400 by infrared (step S12). Then, the image display device 400 wire-transfers the payment completion signal received by infrared rays to the sales processing device 200 and the store housing rack 300 together with the tobacco brand data TBD (step E11).

  In the store front rack 300 that has received this settlement completion signal by wire (step T6-Y), the store stock status of the corresponding product storage position PKS is confirmed. Therefore, when there is store stock (step T7-N), the light emitting element 312 at the corresponding product storage position PKS blinks yellow (step T8).

  At this time, the sales processing device 200 that has received the payment completion signal also displays and outputs a guidance message such as “The cigarette pack E has been purchased by the user. Obtain it from the rack and hand it to the customer” on the display unit ( Not shown).

  Therefore, the store worker who has been working with the sales processing apparatus 200 moves to the position of the storefront storage rack 300 in order to acquire the cigarette pack STP and the like. In the store front rack 300, as described above, the product storage position PKS is notified by the yellow flashing of the light emitting element 312, so that the product storage position PKS such as a cigarette pack STP purchased by a general user is used as a store worker. Is immediately and reliably recognized.

  Therefore, the store worker acquires the cigarette pack STP from the product storage position PKS of the storefront storage rack 300. Then, since this acquisition is also detected by the optical sensor 313 (step T9-Y), the yellow blinking of the light emitting element 312 is ended (step T10).

  When the store worker who has acquired the cigarette pack STP returns to the position of the sales processing device 200 in this way, the general user who purchases the cigarette pack STP has also moved to the position of the sales processing device 200. The STP will be handed over to a general user.

  When it is detected that there is no over-the-counter stock in the store front rack 300 (step T7-Y), the light emitting element 312 at the corresponding product storage position PKS flashes red (step T11). And the store worker who moved to the position of the store front rack 300 as described above immediately recognizes the store product shortage due to red flashing of the light emitting element 312, and apologizes the general user for the shortage, If possible, replenish tobacco pack STP from the backyard.

  When this replenishment is successful, the cigarette pack STP is naturally handed over to a general user. At the same time, the cigarette pack STP and the like are replenished to the commodity storage position PKS of the storefront storage rack 300.

  Then, since the replenishment of the cigarette pack STP and the like is also detected by the optical sensor 313 (step T12-Y), the flashing of the red light emitting element 312 at the commodity storage position PKS is also ended (step T10). If the above-described cigarette pack STP or the like is completely out of stock, for example, the sales processing device 200 executes a refund process.

  As shown in FIG. 12, the general user who has completed the simple purchase of cigarettes by the user input operation as described above inputs the end of the simple purchase application of the user portable terminal 100 by a predetermined operation (step S13-Y).

  Then, the user portable terminal 100 transmits the end of infrared communication to the image display device 400 (step S14), and then ends the simple purchase application (step S15). As shown in FIG. 13, the image display apparatus 400 that has received the end of infrared communication as described above (step E12-Y) ends the established infrared communication (step E14).

  If neither the user portable terminal 100 nor the image display device 400 has undergone an input operation or the like until a predetermined time (steps S16-Y, E13-Y), the simple purchase application and the infrared communication are terminated due to a timeout (step S15, E14).

  In the sales support system 1000 of this embodiment, as described above, the storefront rack 300 installed in the cashier clerk space SRS of the convenience store CVS stores the cigarette pack STP and the like acquired by the store worker at the request of a general user. The storage unit 310 stores at least the cigarette packs STP and the like stored in each store PKS and stored in the store storage rack 300.

  Furthermore, a display panel 401 in which a display image is visually recognized by a general user is installed in the cashier clerk space SRS, and a plurality of types of cigarette packs STP and the like in which the product display unit 410 is housed in the store front rack 300 are displayed on the display panel 401. Display an image.

  Then, in response to the user input operation of the user portable terminal 100, the product selection unit 420 can freely select the cigarette pack STP displayed on the display panel 401, and in response to the user input operation of the user portable terminal 100. The product determination unit 430 determines the cigarette pack STP selected on the display panel 401. The execution control unit 111 executes the transaction settlement processing such as the confirmed cigarette pack STP.

  For this reason, the general user can freely select and confirm the cigarette pack STP displayed on the display panel 401 by the user input operation of his / her user portable terminal 100, and the confirmed cigarette pack STP etc. The transaction settlement processing can also be executed.

  Therefore, even with a cigarette pack STP in the cashier clerk space SRS that is not easily accessible by general users, LTV and retention can be improved by making the purchase simple and quick.

  In particular, the settlement control unit 111 executes a transaction settlement process such as a cigarette pack STP that is formed and confirmed in the user portable terminal 100. For this reason, the transaction settlement processing can be executed by the existing credit card function of the user portable terminal 100 and the general user can complete from the selection of the cigarette pack STP to the settlement by the user portable terminal 100.

  Therefore, a general user can select and purchase a desired cigarette pack STP without hesitation of others. In addition, the store worker of the convenience store CVS only needs to hand over the cigarette pack STP for which payment has been completed to the general user, and the congestion of the cashier clerk space SRS can be eliminated.

  Further, the user portable terminal 100 transmits the sales product information such as the cigarette pack STP for which the sale / settlement settlement processing is completed to the sales processing device 200, and the sales processing device 200 sells the product for sale such as the cigarette pack STP after the sale / settlement settlement processing is completed. Information is received from the user portable terminal 100 and notified to the store worker.

  For this reason, the store worker can definitely confirm the cigarette pack STP that the general user has completed the purchase while working on the sales processing apparatus 200, and can hand the cigarette pack STP to the general user.

  Furthermore, the user portable terminal 100 has a vertical / horizontal operation unit 121 that accepts user input operations in the up / down / left / right direction, and a selected part such as a cigarette pack STP displayed in an image corresponding to the user input operation of the vertical / horizontal operation unit 121 in the vertical / horizontal direction. A selection transmission unit 113 that wirelessly transmits a selection movement signal SMS to be moved to the display panel 401, a confirmation operation unit 122 that accepts a user input operation to confirm the selected cigarette pack STP, and the like, and a user input operation of the confirmation operation unit 122 And a confirmation transmission unit 114 that wirelessly transmits a product confirmation signal TDS for confirming the cigarette pack STP selected corresponding to the display panel 401 to the display panel 401.

  Accordingly, the product display unit 410 of the image display device 400 arranges a plurality of types of cigarette packs STP and the like vertically and horizontally to display images on the display panel 401, and the product selection unit 420 selects wireless reception from the user portable terminal 100. The cigarette pack STP or the like displayed on the display panel 401 is selected based on the movement signal SMS, and the product determination unit 430 selects the cigarette pack selected on the display panel 401 based on the product determination signal TDS wirelessly received from the user portable terminal 100. Confirm STP and the like.

  The vertical / horizontal operation unit 121 and the confirmation operation unit 122 described above are provided as standard on the general user portable terminal 100, and the selection transmission unit 113 and the confirmation transmission unit 114 are distributed from the manufacturer of the cigarette pack STP. Realized by an application program.

  For this reason, the general user portable terminal 100 can move the selected part such as the cigarette pack STP displayed on the dedicated image display device 400 up and down, left and right, and the selected cigarette pack STP and the like can be moved. It can be confirmed.

  In particular, the user portable terminal 100 and the image display device 400 execute various kinds of communication as described above by infrared communication. For this reason, it is not necessary to consider the radio wave law and the like, and communication can be executed easily and reliably.

  In addition, the storage unit 310 stores the storage correspondence KCR between the plurality of types of cigarette packs STP and the like of the store front storage rack 300 and the plurality of product storage positions PKS, and the product display unit 410 stores the stored storage relationship. The KCR displays images of tobacco brand images TBP such as a plurality of types of cigarette packs STP on the display panel 401 corresponding to the product storage position PKS.

  Therefore, a general user can select and confirm a desired cigarette pack STP while conscious of the cigarette pack STP actually stored in the storefront storage rack 300, and the cigarettes not stored in the storefront storage rack 300 can be selected. There is no such thing as searching around for a pack STP.

  Moreover, in the sales support system 1000 of the present embodiment, the general user and the store worker can confirm the cigarette pack STP purchased by the general user with one display image of one image display device 400. For this reason, an error does not occur between a general user and a store worker.

  Furthermore, as shown in FIG. 3, the image display device 400 is suspended from, for example, a ceiling surface above the rear part of the cashier clerk space SRS. For this reason, both a general user and a store worker can visually recognize well, and the dead space of the cashier store clerk space SRS can be effectively used.

  In addition, the store front rack 300 reports and outputs the product storage position PKS of the cigarette pack STP for which the payment process has been completed by blinking the light emitting element 312. Therefore, the store worker can move from the position of the sales processing device 200 to the position of the store front rack 300, and can quickly and easily obtain the cigarette pack STP from the product storage position PKS where the light emitting element 312 is blinking.

  Therefore, even when the store worker is performing an input operation on the sales processing device 200, the store accommodation position PKS of the storefront storage rack 300 in which the cigarette pack STP is stored can be found immediately and accurately.

  For this reason, even if a huge variety of cigarette packs STP are stored in a huge number of product storage positions PKS of a huge storefront storage rack 300, a store worker immediately finds a cigarette pack STP purchased by a general user. Can be obtained.

  Further, the storefront rack 300 detects the acquisition of the cigarette pack STP stored in the product storage position PKS and detects that the cigarette pack STP is acquired from the product storage position PKS outputting the notification. And stop the notification output. For this reason, the notification output of the product storage position PKS is automatically stopped without requiring an input operation of a store worker or the like.

  In particular, since the optical sensor 313 for detecting the over-the-counter stock status of the cigarette pack STP as described above also detects the acquisition of the cigarette pack STP as described above, its structure is simple.

  Further, the storefront rack 300 according to the present embodiment constantly monitors the storefront stock status by the optical sensor 313 for each of the plurality of product store positions PKS, and the light emitting element 312 at the product store position PKS where no storefront stock is detected. Lights up red.

  For this reason, the store worker can surely and quickly recognize the shortage such as the cigarette pack STP, and can replenish the cigarette pack STP and the like into the product storage position PKS when there is time.

  In addition, when the cigarette pack STP that is missing as described above is simply purchased by a general user, the light emitting element 312 at the commodity accommodation position PKS blinks red. For this reason, the store worker can reliably recognize that the cigarette pack STP purchased by the general user is missing and that the cigarette pack STP needs to be replenished immediately.

  The present invention is not limited to the present embodiment, and various modifications are allowed without departing from the scope of the present invention. For example, in the above embodiment, the product display unit 410, the product selection unit 420, and the product confirmation unit 430 are formed in the image display device 400, and the storage unit 310 is formed in the storefront storage rack 300. .

  However, some or all of these parts can be distributed to the sales processing device 200, the storefront rack 300, and the image display device 400 in various ways. Of course, a part or all of the above-described units may be included in a data processing device (not shown) separate from the sales processing device 200 and the storefront storage rack 300.

  For example, a store server device that acquires the sales history data generated by the sales processing device 200 corresponding to the transaction settlement processing is installed in a store backyard of a convenience store CVS, and the store server device stores the above-described storage memory. Part or all of the unit 310, the product display unit 410, and the like may be included.

  In this case, each unit such as the storage unit 310 and the product display unit 410 can be realized by installing software in an existing store server device, and the image display device 400 can be realized only by a simple display panel 401. Yes (not shown).

  Moreover, in the said form, the payment control part 111 was formed in the user portable terminal 100, and it illustrated performing trading settlement processing, such as a cigarette pack STP decided. However, the settlement control unit 111 of the user portable terminal 100 may execute a transaction settlement process such as a cigarette pack STP determined by wireless communication with the sales processing device 200.

  Further, the settlement control unit 111 may be formed in the sales processing device 200 and execute a transaction settlement process such as a cigarette pack STP determined by the display panel 401 (not shown). Note that the merchandise notification unit 210 formed in the sales processing apparatus 200 may output a confirmed cigarette pack STP or the like to the store worker.

  Further, in the sales support system 1000 of the above embodiment, only the display of the cigarette brand image TBP of the cigarette pack STP on the display panel 401 of the image display device 400 is illustrated for each product storage position PKS.

  However, the sales support system as described above is stored together with at least a part of a plurality of types of cigarette packs STP together with an advertisement storage unit that stores advertisement image data CVD of the related cigarette packs STP and the confirmed cigarette packs STP. It may further include an advertisement selection section that selects the advertisement image data CVD that is present, and an advertisement display section that causes the display panel 401 to display and output the selected advertisement image data CVD together with the confirmed cigarette pack STP (not shown). )

  In this case, when the general user orders the cigarette pack STP by voice input, as shown in FIG. 17, specific advertisement image data CVD is displayed and output on the display panel 401 of the image display device 400 correspondingly. For this reason, it is possible to effectively advertise a new product as compared with the case where the advertisement image data CVD is always displayed.

  Moreover, in the said form, it illustrated that the store front rack 300 detects acquisition of the cigarette pack STP etc. which are accommodated in the goods accommodation position PKS, and stops notification output automatically. However, the store worker who acquires the cigarette pack STP from the store storage rack 300 may stop the notification output of the light emitting element 312 by manual operation (not shown).

  Furthermore, in the said form, convenience store CVS was illustrated as a narrow supply chain store. However, as such a supply chain store, a narrower station building store can be assumed (not shown).

  In the above embodiment, each unit such as the storefront storage rack 300 and the image display device 400 is logically realized as various functions by a computer program. However, each of these units can be formed as unique hardware, or can be realized as a combination of software and hardware.

Needless to say, the above-described embodiment and a plurality of modifications can be combined within a range in which the contents do not conflict with each other. Further, in the above-described embodiments and modifications, the structure of each part has been specifically described, but the structure and the like can be changed in various ways within a range that satisfies the present invention. Moreover, a part or all of each said embodiment and each modification can be specified also as the following additional remarks. However, each embodiment and each modification are not limited to the following description.
(Supplementary Note 1) A sales support system that wirelessly communicates with a user portable terminal that is carried by a general user and performs various user input operations.
A storefront storage rack that is installed in a cashier store space of a supply chain store and stores storefront sales products acquired by store workers at the request of general users, for each product storage position.
A storage unit that stores at least the over-the-counter sales products stored in the store front rack;
An image display device that is installed in the cashier clerk space so that a display image is visually recognized by the general user;
A product display unit for displaying an image on the image display device of a plurality of types of the store sales products stored in the store storage rack;
A product selection unit for freely selecting the over-the-counter sales products displayed on the image display device in response to a user input operation of the user portable terminal;
A product confirmation unit for confirming the over-the-counter sales product selected by the image display device in response to a user input operation of the user portable terminal;
A sales support system.
(Supplementary note 2) The sales support system according to supplementary note 1, further comprising a settlement control unit that executes a transaction settlement process for the determined over-the-counter merchandise.
(Supplementary note 3) The sales support system according to supplementary note 2, wherein the settlement control unit executes the transaction settlement processing of the over-the-counter sales product that is formed and confirmed in the user portable terminal.
(Additional remark 4) The sales processing apparatus which performs the said transaction settlement processing of the said various store sales goods is installed in the said cash register clerk space,
The sales support system according to supplementary note 2, wherein the settlement control unit executes the purchase and sale settlement processing of the over-the-counter sales item that is determined through wireless communication with the sales processing device.
(Additional remark 5) The sales processing apparatus which performs the said transaction settlement processing of the said various store sales goods is installed in the said cash register clerk space,
The sales support system according to appendix 2, wherein the settlement control unit executes the transaction settlement processing of the over-the-counter sales product that is formed in the sales processing apparatus and is confirmed by the image display device.
(Supplementary note 6) A sales processing device for executing the transaction settlement processing of the various over-the-counter sales products is installed in the cashier clerk space,
The user portable terminal further includes a settlement transmitting unit that transmits the sales product information of the over-the-counter sales product for which the sales settlement processing has been completed to the sales processing device,
The sales processing apparatus according to appendix 3, further comprising: a product notification unit that receives sales product information of the over-the-counter sales products for which the purchase and sale settlement processing has been completed from the user portable terminal, and outputs a notification to a store worker. Support system.
(Supplementary note 7) The sales support system according to supplementary note 4 or 5, further comprising a product notification unit configured to notify and output the store sales product formed and determined in the sales processing device to the store worker.
(Additional remark 8) The said user portable terminal is the vertical and horizontal operation part which receives the user input operation of up and down, left and right,
A selection transmission unit that wirelessly transmits a selection movement signal for moving the selection part of the over-the-counter sales item displayed in an image corresponding to a user input operation of the vertical and horizontal operation unit to the image display device;
A confirmation operation unit for accepting a user input operation for confirming the selected over-the-counter sales product;
A confirmation transmitter for wirelessly transmitting to the image display device a commodity confirmation signal for confirming the over-the-counter sales product selected in response to a user input operation of the confirmation operation section;
The sales support system according to any one of appendices 1 to 7, further comprising:
(Supplementary note 9) The product display unit displays an image on the image display device by arranging a plurality of types of the over-the-counter sales products vertically and horizontally,
The product selection unit selects the over-the-counter product displayed on the image display device by the selection movement signal wirelessly received from the user portable terminal,
The sales support system according to appendix 8, wherein the product determination unit determines the over-the-counter sales product selected by the image display device based on the product determination signal wirelessly received from the user portable terminal.
(Supplementary Note 10) An infrared communication unit that wirelessly communicates with the user portable terminal and the image display device by infrared is mounted.
The sales support system according to any one of appendices 1 to 9, wherein the product selection unit and the product determination unit are formed in the image display device and communicate with the user portable terminal by infrared.
(Additional remark 11) The said storage part memorize | stores the accommodation corresponding | compatible relationship between the said multiple types of said storefront sale goods of the said storefront accommodation rack, and the said several goods accommodation position,
11. The product display unit according to any one of appendices 8 to 10, wherein the image display device displays a plurality of types of the over-the-counter sales products on the image display device in correspondence with the product storage position according to the stored correspondence relationship. Sales support system.
(Additional remark 12) The advertisement storage part which memorize | stores the advertisement image data of the said storefront sale product related with at least one part of the said multiple types of storefront sale product,
An advertisement selection unit for selecting the advertisement image data stored together with the determined over-the-counter sales product;
An advertisement display unit that causes the image display device to display and output the selected advertisement image data together with the determined over-the-counter sales product,
The sales support system according to any one of appendices 1 to 11, further comprising:
(Supplementary note 13) The sales support according to any one of supplementary notes 1 to 12, further comprising a storage notification unit configured to notify and output the commodity storage position of the commodity sold at the store that is determined and formed in the retail storage rack. system.
(Additional remark 14) The sales processing apparatus which performs the said transaction settlement processing of the said various store sales goods is installed in the said cash register clerk space,
The sales processing device generates sales history data corresponding to the sales settlement processing of the over-the-counter merchandise,
A store server device that acquires the sales history data generated and installed in a store backyard of the supply chain store,
The sales support system according to any one of appendices 1 to 13, wherein the store server device includes at least a part of the accommodation storage unit, the product display unit, the product selection unit, and the product determination unit.
(Supplementary note 15) The sales support according to any one of supplementary notes 1 to 13, wherein the store front rack includes at least a part of the storage unit, the product display unit, the product selection unit, and the product determination unit. system.
(Supplementary Note 16) A sales processing device for executing the transaction settlement processing for various types of over-the-counter sales products is installed in the cashier clerk space,
14. The sales support system according to any one of appendices 1 to 13, wherein the sales processing device includes at least a part of the accommodation storage unit, the product display unit, the product selection unit, and the product determination unit.
(Supplementary Note 17) A sales processing device for executing the transaction settlement processing of various types of the over-the-counter sales products is installed in the cashier clerk space,
An image display device installed at a position visually recognized by the general user in the vicinity of the sales processing device in the cashier clerk space;
The image display device according to any one of appendices 1 to 13, including at least a part of the accommodation storage unit, the product display unit, the product selection unit, and the product determination unit, and the image display device. Sales support system.
(Supplementary note 18) The store server device of the sales support system according to supplementary note 14,
The store server apparatus which has at least one part of the said storage part, the said product display part, the said product selection part, and the said goods determination part.
(Supplementary note 19) The store front rack of the sales support system according to supplementary note 15,
A storefront storage rack having at least a part of the storage unit, the product display unit, the product selection unit, and the product determination unit.
(Supplementary note 20) The sales processing device of the sales support system according to supplementary note 16,
A sales processing device having at least a part of the accommodation storage unit, the product display unit, the product selection unit, and the product determination unit.
(Supplementary note 21) The image display device of the sales support system according to supplementary note 17,
An image display device comprising at least a part of the accommodation storage unit, the product display unit, the product selection unit, and the product determination unit, and the image display device.
(Appendix 22) At least one computer program of the store server device according to appendix 18, the storefront rack according to appendix 19, the sales processing device according to appendix 20, and the image display device according to appendix 21.
A storage process for storing at least the over-the-counter products stored in the store front rack;
A product display process for causing the image display device to display an image of a plurality of types of the storefront sales products stored in the storefront rack;
A product selection process for freely selecting the over-the-counter sales product displayed on the image display device in response to a user input operation of the user portable terminal;
A product confirmation process for confirming the over-the-counter sales product selected by the image display device in response to a user input operation of the user portable terminal;
A computer program causing at least one of the store server device, the storefront storage rack, the sales processing device, and the image display device to be executed.
(Supplementary note 23) At least one data processing method of the store server device according to supplementary note 18, the storefront rack according to supplementary note 19, the sales processing device according to supplementary note 20, and the image display device according to supplementary note 21. ,
A storage operation for storing at least the over-the-counter sales products stored in the store front rack;
A product display operation for causing the image display device to display an image of a plurality of types of the storefront sales products stored in the storefront rack;
A product selection operation for freely selecting the over-the-counter sales products displayed on the image display device in response to a user input operation of the user portable terminal;
A product confirmation operation for confirming the over-the-counter sales product selected by the image display device in response to a user input operation of the user portable terminal;
A data processing method for causing at least one of the store server device, the store front rack, the sales processing device, and the image display device to execute at least a part thereof.

100 User portable terminal 110 Computer unit 111 Payment control unit 112 Payment transmission unit 113 Selection transmission unit 114 Final transmission unit 120 Keyboard device 121 Vertical / horizontal operation unit 122 Final operation unit 131 Display device 132 Speaker device 133 Microphone 134 Radio wave communication unit 135 Infrared communication unit 200 Sales Processing Unit 210 Merchandise Notification Unit 300 Storefront Rack 301 Magazine Unit 302 Tray Unit 303 Frame Unit 310 Storage Unit 311 Computer Unit 312 Light Emitting Element 313 Optical Sensor 314 Data Communication Unit 320 Storage Notification Unit 400 Image Display Device 401 Display Panel 402 Computer unit 403 Data communication unit 404 Infrared communication unit 410 Product display unit 4 0 Commodity selection part 430 Commodity determination part 1000 Sales support system CVD Promotional image data CVS Convenience store KCR Containment correspondence PKS Commodity accommodation position SBP Brick pack SMS Selection movement signal SRS Cigarette carton STP Cigarette pack TBD Cigarette brand data TBP Cigarette Brand image TDS Product confirmation signal TID Product ID data

Claims (21)

A sales support system that wirelessly communicates with a user portable terminal that is carried by a general user and executes various user input operations,
A storefront storage rack that is installed in a cashier store space of a supply chain store and stores storefront sales products acquired by store workers at the request of general users, for each product storage position.
A storage unit that stores at least the over-the-counter sales products stored in the store front rack;
An image display device that is installed in the cashier clerk space so that a display image is visually recognized by the general user;
A product display unit for displaying an image on the image display device of a plurality of types of the store sales products stored in the store storage rack;
A product selection unit for freely selecting the over-the-counter sales products displayed on the image display device in response to a user input operation of the user portable terminal;
A product confirmation unit for confirming the over-the-counter sales product selected by the image display device in response to a user input operation of the user portable terminal;
Have
The storefront rack is
A plurality of light emitting elements mounted for each of the commodity storage positions;
A plurality of sensors that detect the store inventory status for each of the commodity storage positions;
It is possible to distinguish between the notification of the product storage position of the confirmed store sales product and the notification of the product storage position indicating that the store inventory status for each product storage position of the store storage rack indicates that there is no store inventory. An accommodation notification unit for controlling the light emitting operation of the light emitting element corresponding to the accommodation position ;
including,
Sales support system.   The sales support system according to claim 1, further comprising a settlement control unit that executes a settlement settlement process for the determined over-the-counter merchandise.   The sales support system according to claim 2, wherein the settlement control unit executes the sales settlement processing of the over-the-counter sales product that is formed in the user portable terminal and is confirmed. A sales processing device for executing the transaction settlement processing of the various store sales products is installed in the cashier clerk space,
The sales support system according to claim 2, wherein the settlement control unit causes the sales settlement processing of the over-the-counter sales product determined by wireless communication with the sales processing device to be executed. A sales processing device for executing the transaction settlement processing of the various store sales products is installed in the cashier clerk space,
The sales support system according to claim 2, wherein the settlement control unit executes the sales settlement processing of the over-the-counter sales product that is formed in the sales processing apparatus and is confirmed by the image display device. A sales processing device for executing the transaction settlement processing of the various store sales products is installed in the cashier clerk space,
The user portable terminal further includes a settlement transmitting unit that transmits the sales product information of the over-the-counter sales product for which the sales settlement processing has been completed to the sales processing device,
The said sales processing apparatus further has a goods alerting | reporting part which receives the sales merchandise information of the said storefront sale goods for which the said sales settlement process was completed from the said user portable terminal, and reports and outputs it to a shop worker. Sales support system.   The sales support system according to claim 4 or 5, further comprising a product notification unit configured to notify and output the store sales product formed and determined in the sales processing device to the store worker. The user portable terminal has a vertical and horizontal operation unit that accepts user input operations of up, down, left, and right;
A selection transmission unit that wirelessly transmits a selection movement signal for moving the selection part of the over-the-counter sales item displayed in an image corresponding to a user input operation of the vertical and horizontal operation unit to the image display device;
A confirmation operation unit for accepting a user input operation for confirming the selected over-the-counter sales product;
A confirmation transmitter for wirelessly transmitting to the image display device a commodity confirmation signal for confirming the over-the-counter sales product selected in response to a user input operation of the confirmation operation section;
The sales support system according to any one of claims 1 to 7, further comprising: The product display unit displays the image on the image display device by arranging a plurality of types of over-the-counter sales products vertically and horizontally,
The product selection unit selects the over-the-counter product displayed on the image display device by the selection movement signal wirelessly received from the user portable terminal,
The sales support system according to claim 8, wherein the product determination unit determines the over-the-counter sales product selected by the image display device based on the product determination signal wirelessly received from the user portable terminal. An infrared communication unit that wirelessly communicates with the user portable terminal and the image display device with infrared rays is mounted,
The sales support system according to any one of claims 1 to 9, wherein the product selection unit and the product determination unit are formed in the image display device and communicate with the user portable terminal by infrared. The storage unit stores a storage correspondence relationship between a plurality of types of the over-the-counter sales products and a plurality of the product storage positions of the store front storage rack,
The said merchandise display part makes the said image display device display an image on the said image display device corresponding to the said merchandise accommodation position according to the said accommodation corresponding | compatible relationship. The sales support system described. An advertising storage unit for storing promotional image data of the over-the-counter sales products associated with at least a part of the plurality of types of over-the-counter sales products;
An advertisement selection unit for selecting the advertisement image data stored together with the determined over-the-counter sales product;
An advertisement display unit that causes the image display device to display and output the selected advertisement image data together with the determined over-the-counter sales product,
The sales support system according to any one of claims 1 to 11, further comprising: Sales processing device to perform the buying and selling settlement processing of various types of the over-the-counter sales of goods have been installed in the cash register clerk space,
The sales processing device generates sales history data corresponding to the sales settlement processing of the over-the-counter merchandise,
A store server device that acquires the sales history data generated and installed in a store backyard of the supply chain store,
The sales support system according to any one of claims 1 to 12, wherein the store server device includes at least a part of the accommodation storage unit, the product display unit, the product selection unit, and the product determination unit.   The store front rack includes at least a part of the storage storage unit, the product display unit, the product selection unit, and the product determination unit in addition to the storage notification unit. Sales support system described in 1. Sales processing device to perform the buying and selling settlement processing of various types of the over-the-counter sales of goods have been installed in the cash register clerk space,
The sales support system according to any one of claims 1 to 12, wherein the sales processing device includes at least a part of the accommodation storage unit, the product display unit, the product selection unit, and the product determination unit. Sales processing device to perform the buying and selling settlement processing of various types of the over-the-counter sales of goods have been installed in the cash register clerk space,
An image display device installed at a position visually recognized by the general user in the vicinity of the sales processing device in the cashier clerk space;
The said image display apparatus has at least one part and the said image display device of the said storage part, the said product display part, the said product selection part, and the said product determination part. Sales support system.   The storefront storage rack of the sales support system according to claim 14. A computer program executed by at least one computer unit included in the sales support system according to any one of claims 1 to 16,
By referring to the storage unit, a product display process for causing the image display device to display an image of a plurality of types of the store sales products stored in the store storage rack;
A product selection process for freely selecting the over-the-counter sales product displayed on the image display device in response to a user input operation of the user portable terminal;
A product confirmation process for confirming the over-the-counter sales product selected by the image display device in response to a user input operation of the user portable terminal;
It is possible to distinguish between the notification of the product storage position of the confirmed store sales product and the notification of the product storage position indicating that the store inventory status for each product storage position of the store storage rack indicates that there is no store inventory. A process of controlling the light emitting operation of the light emitting element corresponding to the housing position ;
A computer program for causing the at least one computer unit to execute. A data processing method executed by the sales support system according to any one of claims 1 to 16,
By referring to the storage unit, a product display operation for causing the image display device to display an image of a plurality of types of the store sales products stored in the store storage rack;
A product selection operation for freely selecting the over-the-counter sales products displayed on the image display device in response to a user input operation of the user portable terminal;
A product confirmation operation for confirming the over-the-counter sales product selected by the image display device in response to a user input operation of the user portable terminal;
It is possible to distinguish between the notification of the product storage position of the confirmed store sales product and the notification of the product storage position indicating that the store inventory status for each product storage position of the store storage rack indicates that there is no store inventory. An operation of controlling the light emitting operation of the light emitting element corresponding to the housing position ;
Data processing method. A storefront storage rack that stores storefront sales products acquired by store workers at the request of general users in a manner that can be acquired for each product storage location;
A storage unit that stores at least the over-the-counter sales products stored in the store front rack;
An image display device for displaying an image so as to be visible to the general user;
A product display unit for displaying an image on the image display device of a plurality of types of the store sales products stored in the store storage rack;
A product confirmation unit that displays an image on the image display device and confirms the selected over-the-counter sales product;
Have
The storefront rack is
A plurality of light emitting elements mounted for each of the commodity storage positions;
A plurality of sensors that detect the store inventory status for each of the commodity storage positions;
It is possible to distinguish between the notification of the commodity storage position of the determined over-the-counter sales product and the notification of the commodity storage position indicating that the over- the- counter inventory status for each product storage position of the over-the- counter storage rack indicates no over-the-counter inventory An accommodation notification unit for controlling the light emitting operation of the light emitting element corresponding to the accommodation position ;
including,
Sales support system. In the store front rack that stores store sales products acquired by store workers at the request of general users in each store location,
It is stored in the storefront rack and is displayed on the image display device, and is output from the plurality of types of storefront sales products that are selected and confirmed, and the product storage position of the storefront sales products is notified and output, and A storage notification unit that reports and outputs a product storage position indicating that the store inventory status is out of store inventory ; and
A plurality of light emitting elements mounted for each of the commodity storage positions;
A plurality of sensors that detect the store inventory status for each of the commodity storage positions;
Have
The storage notification unit is capable of discriminating between the notification of the product storage position of the determined over-the-counter sales product and the notification of the product storage position indicating that the store inventory status indicates that there is no over-the-counter inventory, and corresponds to the product storage position. Controlling the light emitting operation of the light emitting element.
Store rack.

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