JP2010092146A - Gift order reception system using mobile terminal - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a gift order reception system using a mobile terminal, which reduces system and operation cost in a busy period of a department store, and receives an order of a gift commodity without making a customer wait. <P>SOLUTION: There is provided the gift order reception system using the mobile terminal. A salesclerk inputs customer information and information about the gift commodity to be purchased by the customer to the mobile terminal. The mobile terminal transmits the input information to a database server, confirms the customer information and calculates the total price of the gift commodities, from a gift server having a database accumulating the customer information and commodity information based on the customer information and gift commodity information received by the database server. Order reception information comprising the confirmed customer information, the gift commodities, use, and the total price is prepared. The database server transmits the created order reception information to the mobile terminal. The salesclerk presents the transmitted order reception information or an output order statement to the customer and obtains confirmation of the customer. The salesclerk or the customer settles the payment for the purchased gift commodity on a POS check-out counter based on the order reception information. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a gift ordering system using a mobile terminal that is suitably used for receiving gift items at department stores and the like, and particularly suitable for use during busy periods (middle and year-end) such as department stores. This relates to a gift ordering system using a terminal.

  Conventionally, as an order receiving system suitably used for receiving gift items at department stores, etc., customer information is input from a terminal device such as a PC of a gift reception counter, and customer information of a server connected to the terminal device via a network. An order receiving system is known which is used for gift delivery and the like using customer information stored in a database in advance. (For example, refer to Patent Document 1). In department stores and the like, most of the order receiving systems configured as described above are used as order receiving systems that are used only during busy periods.

JP 2003-67636 A

  However, the order receiving system used only during the busy season (Nakamoto and year-end) has been a large expense burden for department stores. In particular, major department stores have more than 1000-2000 PCs nationwide only for this period (almost 3 months) and have been sleeping in the warehouse for the remaining 9 months. It was. In addition, the deployment and support of the season system was a major task and cost burden.

  Furthermore, in the conventional order receiving system, the customer selects a product at the product display corner, holds an order card for the order counter, and waits at the order wait corner in front of the order counter. Although the waiting time for applying for a gift product is shortened compared to the order based on the conventional handwritten application form, the peak may be waited for 30 minutes or more.

  An object of the present invention is to provide a gift order receiving system using a portable terminal that can eliminate the above-described problems, reduce the system and operating costs of a department store, and can receive gift items without waiting for the customer. It is something to be offered.

  A gift order receiving system using a portable terminal according to the present invention includes a portable terminal, a database server that can be connected to the portable terminal, and a POS register that can be connected by referring to the data of the portable terminal and the database server. A gift ordering system using a terminal, in which a salesperson inputs customer information of a customer and gift product information that the customer wants to purchase into a mobile terminal, and the mobile terminal stores the input customer information and gift product information in a database server Based on the received customer information and gift product information, the database server confirms customer information from the gift server having a database storing customer information and product information, and totals the total amount of gift products, Order information consisting of confirmed customer information, gift items, usage, and total amount The database server sends the created order information to the mobile terminal, and the salesperson presents the order information sent to the mobile terminal or the order details output from the printer to the customer for customer confirmation. After that, the salesperson or the customer settles the gift item purchased at the POS register based on the order information.

  In addition, as a specific preferred example of the gift order receiving system using the mobile terminal of the present invention, when the salesperson inputs the customer information on the mobile terminal, the customer who brings the advance application form applies for the advance application form. When a sales person enters a customer number or customer number, and a sales person inputs customer information on a mobile terminal, the sales person keys in the customer information from the mobile terminal and records it in the database of the gift server. And after the delivery of the gift product, the database server may send a delivery completion email indicating the delivery of the gift product to the customer's mobile terminal.

  According to the gift order receiving system using a mobile terminal of the present invention, the following effects can be obtained by using the mobile terminal as an order receiving terminal instead of a terminal device such as a PC.

1. Reduce the number of counter terminals in the middle and year-end seasons, significantly reduce system installation costs, reduce equipment installation and deployment costs, reduce equipment storage costs and places in normal periods, eliminate waste of assets that do not operate during busy periods・ Reduction of power consumption Concierge orders / Gift product display corners Receive customer requests while advising on the product display shelves / Orders from other than the gift counter (general counter)・ Reduction of counter space and expansion of exhibition space 3. Receive orders for foreign merchandise, receive gifts at customer sites, and send customer receipts via email. Other ・ Send a delivery completion e-mail to the customer you want. ・ Order your gift by yourself.

  FIG. 1 is a diagram showing an example of a system configuration diagram of a gift order receiving system using a portable terminal according to the present invention. In the example shown in FIG. 1, a gift order receiving system using a mobile terminal according to the present invention basically includes a mobile terminal 11, a database server 12 that can be connected to the mobile terminal 11, and a POS register 13 that can be connected to the mobile terminal 11. It is structured. Here, a mobile phone can be suitably used as the mobile terminal 11. The database server 12 is preferably configured from a portable server used for controlling communication with the portable terminal 11 and a gift server having a database storing customer information and product information and linked to the portable server. Can do. Further, as the POS register 13, a conventionally known POS system can be used.

  In the example shown in FIG. 1, reference numeral 14 indicates a prior notice or application form by postcard or sealed letter, 15 indicates gift product information indicated by a barcode or the like, and 16 indicates a customer's mobile terminal. . Also, the process 1 between the mobile terminal 11 and the prior notice 14 is shown as process 1, the process between the mobile terminal 11 and the gift product 15 is shown as process 2, and the process between the mobile terminal 11 and the database server 12 is shown as process 3. Between the mobile terminal 11 and the POS cash register 13 is shown as process 4, and between the database server 12 and the customer's mobile terminal 16 is shown as process 5.

  Hereinafter, the function of the gift order receiving system by the portable terminal of the present invention will be described along the processing 1 to processing 5.

・ About processing 1:
In process 1, the customer number is input from the advance application form (postcard or sealed letter) 14 to the mobile terminal 11. As an example, the mobile terminal 11 reads the customer number from the barcode of the prior application form 14 and inputs the customer number to the mobile terminal 11. After reading the advance application form, it connects to the database server 12 via the mobile terminal line, and displays the requester and delivery address on the mobile terminal screen with reference to the customer information.
・ About processing 2:
In process 2, the product information is input to the mobile terminal 11 from the information of the product 15. As an example, the mobile terminal 11 reads the product number from the barcode of the product card 15 and inputs the product information into the mobile terminal 11 with reference to the product information stored in the mobile terminal or the information of the database server 12. At that time, it is also possible to display a photograph of the product and detailed information on the mobile terminal 11.

・ About processing 3:
In process 3, the database server 12 and the portable terminal 11 communicate with each other. The mobile terminal 11 registers the customer number from the process 1 and the merchandise information report from the process 2 in the database server 12. Thereafter, the database server 12 sums up the total amount of products, and transmits order information including customer information, usage, and total amount of products to the mobile terminal 11. At this time, it is possible to notify the terminal of the inventory status for the user who takes the gift home, or to provide a function for assisting the input of the gift gift destination customer information.

・ About processing 4:
In process 4, the POS register 13 and the portable terminal 11 are linked. The received order information is presented to the customer via the portable terminal 11, and after the customer confirms, the salesperson or the customer purchases the product purchased at the POS register 13. As an example, a QR code or a barcode can be displayed on the portable terminal 11 and linked to the POS register 13 for settlement. As another example, the received order information is sent from the portable terminal 11 to a printer near the salesperson, the order specification with a QR code or a bar code is printed, and the POS register 13 is settled by the order specification. it can.

・ About processing 5:
In the process 5, it is possible to send a turn waiting notification, event information, and delivery destination information notification to the customer taking out the cash register / gift to the mobile terminal of the customer.

  Next, a preferred example of the gift order receiving system using the portable terminal of the present invention will be described according to the flowcharts shown in FIGS. The example shown in FIGS. 2 to 3 shows a flow of processing between a customer, a salesperson's portable terminal, a portable server, and a gift server. The example shown in FIG. 4 shows the flow of processing among a customer's mobile terminal, mobile server, and gift server. Further, the example shown in FIG. 2 shows a settlement method based on an order specification, and the example shown in FIG. 3 shows a barcode settlement method for a mobile terminal screen. In the following description, an example in which a mobile phone is used as a mobile terminal will be described.

  In the example shown in FIG. 2, first, a salesperson inputs customer information (application number or customer number) to a mobile phone by using a pre-application form or a new application form for a postcard or a sealed letter brought by a customer (S2) (S2). ). Next, the mobile server transmits the input customer information, and the mobile server receives the customer information (S3). Next, the mobile server refers to the database storing the customer information and merchandise information of the gift server (S4), and searches for and confirms the corresponding customer information (S5). Next, the mobile server transmits the corresponding customer information to the salesperson's mobile phone, and the salesperson displays the corresponding customer information on the order entry screen on the mobile phone (S6). Thereafter, the salesperson presents the displayed customer information to the customer and confirms the contents.

  Next, the salesperson inputs the product information on the mobile phone by using the barcode or key input of the product card for the product determined to be purchased by the customer (S7). Next, the input product information is transmitted from the mobile phone to the mobile server, and the mobile server refers to the product information of the gift server, searches and confirms the product information (S8), and becomes the contents of the order specification. Product information and the total amount are obtained (S9). The obtained merchandise information and the total amount are sent to the gift server, the order is confirmed by the gift server and registered in the database (S10), and then the data is sent to the gift-related subsystem to take procedures such as delivery of the merchandise (S11). . Next, the obtained product information, total amount, etc. are output as a sales order statement with a bar code for settlement by a printer near the salesperson (S12). Thereafter, after the customer confirms the contents of the order specification (S13), the purchased product is settled according to the order specification at the POS cash register (S14). For the settlement at the POS cash register, the settlement barcode in the order form is used.

  In the example shown in FIG. 3, first, a salesperson inputs customer information (application number or customer number) to a mobile phone by using a pre-application form or a new application form for a postcard or sealed letter brought by a customer (S2) (S2). ). Next, the mobile server transmits the input customer information, and the mobile server receives the customer information (S3). Next, the mobile server refers to the database storing the customer information and merchandise information of the gift server (S4), and searches for and confirms the corresponding customer information (S5). Next, the mobile server transmits the corresponding customer information to the salesperson's mobile phone, and the salesperson displays the corresponding customer information on the order entry screen on the mobile phone (S6). Thereafter, the salesperson presents the displayed customer information to the customer and confirms the contents.

  Next, the salesperson inputs the product information on the mobile phone by using the barcode or key input of the product card for the product determined to be purchased by the customer (S7). Next, the input product information is transmitted from the mobile phone to the mobile server, and the mobile server refers to the product information of the gift server, searches and confirms the product information (S8), and becomes the contents of the order specification. Product information and the total amount are obtained (S9). The obtained merchandise information and the total amount are sent to the gift server, the order is confirmed by the gift server and registered in the database (S10), and then the data is sent to the gift-related subsystem to take procedures such as delivery of the merchandise (S11). . The processing so far is the same as the processing in the example shown in FIG.

  In the example shown in FIG. 3, the product information and total amount obtained are then sent to the salesperson's mobile phone by the mobile server and received on the display screen of the mobile phone. Is displayed (S12). At that time, the settlement barcode is added to the order information, and the settlement barcode is displayed. Next, the customer confirms the order information displayed on the salesperson's mobile phone (S13). After confirmation, the purchased product is settled at the POS cash register using the bar code for settlement displayed on the display screen of the mobile phone (S14).

  The example shown in FIG. 4 shows an example in which delivery information and confirmation information are delivered to a customer as a preferred example of the gift order receiving system using the portable terminal of the present invention. In the example shown in FIG. 4, first, a customer applies for a delivery completion mail service to a portable server using a cellular phone (S21). Next, in response to the application, the mobile server receives an e-mail address, a gift application number, etc. (S22), and registers a delivery completion e-mail service in the gift server database (S23). Thereafter, after the delivery is completed, the delivery information indicating the delivery completion is received by the delivery information indicating the delivery status from the delivery system (S24). Upon receiving the delivery information indicating the delivery completion, the gift server instructs the mobile server to send a delivery completion email to the customer, sends the delivery completion email to the customer (S26), and the customer receives the delivery completion email via the mobile phone ( S27). If the delivery destination is unknown (S28), the mobile server sends a delivery destination confirmation email to the customer's mobile phone (S29), inquires the customer about the delivery destination (S30), and redelivery.

In the above-described example of the gift order receiving system using the portable terminal of the present invention, the points for system construction are as follows.
1. Easily enter order information ・ Send a postcard or pre-application form with a two-dimensional barcode (can be a normal barcode) to the customer, read the barcode with you when you visit the store, and receive the order server (in the example above) Mobile phone and gift server) and display the necessary information on the screen of the mobile device.
-For product information, the product card on the display shelf is read and entered.
・ Basic operations should be performed by bar code reading, and key input should be avoided as much as possible.
-The input is performed on the mobile terminal, the order processing is performed on the order receiving server, and the mobile terminal displays the processing result.
・ New customers and customers with a large number of requests will be guided to PC orders for counters.
-Provide auxiliary functions such as phone number input and name input on mobile terminals for new customer input.

2. A small printer is installed at each corner of the payment / product display, and the receipt information entered on the mobile terminal is printed (order specification).
-After confirming the contents with the customer, read the barcode of the order description, determine the order information, and send the order information from the order server to the POS. Then go to POS and settle. It is also possible to call the information with the barcode of the order receipt, or display the barcode on the screen of the portable terminal, read it with a POS barcode reader, and transfer the settlement information.
-It is also possible to send the contents to customers by email.
3. Security ・ Input is done on the mobile terminal, processing is performed on the order receiving server, and no information is left on the mobile terminal.
・ Restrict mobile devices that can access the order server.

  According to the gift order receiving system using the portable terminal of the present invention, by using the portable terminal as an order input, it is possible to reduce the system and operation costs during the busy period of the department store, and to receive an order for gift items without waiting for the customer. It is possible to obtain a gift ordering system using a portable terminal suitable for a store where a gift center such as a department store needs to be provided according to the season.

It is a figure which shows an example of the system block diagram of the gift order reception system by the portable terminal of this invention. It is a figure for demonstrating one suitable example of the gift order receiving system by the portable terminal of this invention. It is a figure for demonstrating the other suitable example of the gift order receiving system by the portable terminal of this invention. It is a figure for demonstrating the further another suitable example of the gift order receiving system by the portable terminal of this invention.

Explanation of symbols

11 Mobile terminal 12 Database server 13 POS register 14 Mobile terminal 15 Gift product 16 Customer mobile terminal

Claims (4)

  A gift ordering system using a portable terminal comprising a portable terminal, a database server that can be connected to the portable terminal, and a POS cash register that can be connected by referring to the data of the portable terminal and the database server. However, the customer's customer information and the gift product information that the customer wants to purchase are input to the mobile device, the mobile device transmits the entered customer information and gift product information to the database server, and the database server receives the information. Based on the customer information and gift product information, the customer information is confirmed from the gift server having the database storing the customer information and product information, and the total amount of the gift product is totaled. Order information consisting of the total amount is created, and the created order information is stored in a database After the bar sends to the mobile terminal, the salesperson presents the order information sent to the mobile terminal or the sales order statement output by the printer to the customer for confirmation of the customer, and then the salesperson or the customer receives the order information. A gift ordering system using a portable terminal, wherein gift products purchased at a POS cash register are settled based on the above.   2. The customer information is input by the salesperson on the mobile terminal, and the customer who brings the advance application form inputs the application number or the customer number of the advance application form. Gift ordering system using mobile devices.   2. When a salesperson inputs customer information on a mobile terminal, the salesperson inputs key information from the mobile terminal to a new customer and additionally records the customer information in a gift server database. Gift ordering system using mobile devices as described in.   4. The delivery completion mail indicating that the delivery of the gift product is completed is transmitted from the database server to the customer's mobile terminal after the delivery of the gift product. Gift ordering system using mobile terminals.

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