JP2009232107A - Speech communication information recording program, speech communication information recording apparatus and speech communication information recording method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a speech communication information recording program, a speech communication information recording apparatus and a speech communication information recording method, for appropriately dividing the burden origin of a call charge for one telephone number. <P>SOLUTION: A computer is made to execute: a procedure of receiving information specifying a call originating telephone number and information specifying a call terminating telephone number from a telephone set on a call originating side; a speech communication relay procedure of establishing speech communication between the telephone set on the call originating side and the telephone set on the call terminating side on the basis of the received information; a billing destination determination procedure of determining a billing destination for the call terminating telephone number using a management means for managing the identification information of the billing destination of the call charge by telephone number; and a billing destination recording procedure of relating the identification information of the determined billing destination and the identification information of the speech communication and recording them in a storage device. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a call information recording program, a call information recording apparatus, and a call information recording method, and more particularly to a call information recording program, a call information recording apparatus, and a call information recording method for recording information related to a call between telephones.

  It is common practice that companies pay for call charges for business calls using mobile phones. Therefore, there are many companies that lend out business-use mobile phones to employees. The number of mobile phone lending by companies tends to increase year by year, and enormous communication costs are a management burden. In addition, it is very complicated for employees to carry two mobile phones, a business (public) mobile phone and a private mobile phone, and use them according to their usage.

In view of such a background, a telephone company provides a service that allows a plurality of telephone numbers to be used with one mobile phone. By using this service, public and private calls can be made with one mobile phone while ensuring the fairness of the call charge burden.
JP 2004-172694 A

  However, in the current service, the basic fee is charged by the number of telephone numbers. Therefore, in terms of cost (call charges), it is not different from the case of having two mobile phones. In addition, there is a problem for mobile phone users that both public and private telephone numbers have to be used separately, which still requires complicated operations.

  The present invention has been made in view of the above points, and is a call information recording program, a call information recording apparatus, and a call information recording method capable of appropriately classifying a call charge burden source for one telephone number. The purpose is to provide.

  Therefore, in order to solve the above-described problem, the call information recording program is based on a procedure for receiving information for specifying a calling telephone number and information for specifying a called telephone number from a telephone on the calling side, and information received. A call relay procedure for establishing a call between the calling telephone and the called telephone, and a management means for managing identification information of a billing destination for each telephone number. A billing destination determination procedure for determining a billing destination, and a billing destination recording procedure for associating the determined billing destination identification information with the call identification information and recording them in a storage device are executed.

  In such a call information recording program, it is possible to appropriately classify the call charge burden source for one telephone number.

  According to the present invention, it is possible to provide a call information recording program, a call information recording apparatus, and a call information recording method capable of appropriately classifying a call charge burden source for one telephone number.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a diagram illustrating a configuration example of a communication system according to an embodiment of the present invention. In the figure, a call management server 10, a calling-side mobile phone 20, a receiving-side phone 30, a user terminal 40, and an approver terminal 50 are shown.

  The calling-side mobile phone 20 is a mobile phone used by a caller in the present embodiment. The incoming side telephone 30 is a telephone used by the called party in this embodiment (regardless of whether it is a mobile phone or a fixed telephone).

  The call management server 10 is a computer that records information (call information) related to a call between the caller mobile phone 20 and the called telephone 30 and determines (determines) a call charge for each call. In other words, in this embodiment, the subscriber of the mobile phone 20 on the calling side (the subscriber with the telephone company) does not always pay the call charge, but the call charge billing destination is appropriately determined according to the purpose of the call. Is done. The call management server 10 can perform network communication (data communication) with the calling-side mobile phone 20 via a network (whether wired or wireless), and via a telephone line. Telephone communication (call) is possible. In addition, the call management server 10 can perform telephone communication (call) with at least the telephone line with the receiving side telephone 30.

  In the user terminal 40, for example, a user of the calling-side mobile phone 20 (hereinafter referred to as “user A”) browses his / her call record or belongs to a call related to the call record. It is a computer used for making an approval request when charging a call charge to an organization (in this embodiment, “Company F”). The approver terminal 50 is a computer used by an approver such as a boss of the user A to approve a call charge for which a burden has been charged to the F company. The user terminal 40 and the approver terminal 50 can communicate with the call management server 10 via a LAN (Local Area Network) or a network such as the Internet (whether wired or wireless).

  In the present embodiment, the operating entity of the call management server 10 (the operating entity of the service by the call management server 10) is the company (Company F) to which the user (user A) of the caller mobile phone 20 belongs. And However, the operating entity may be a telephone company or an internet provider.

  FIG. 2 is a diagram illustrating a functional configuration example of the communication system according to the embodiment of the present invention. In the figure, the call management server 10 includes a calling side call control unit 111, a receiving side call control unit 112, a telephone exchange unit 113, a recording unit 114, a data communication unit 115, a command processing unit 116, a data processing unit 117, a call charge. It includes an information input unit 118, a call charge determination unit 119, a call charge confirmation unit 121, a call charge approval unit 122, a bill issue unit 123, a phone book database 131, a call record database 132, and the like.

  On the other hand, the caller-side mobile phone 20 includes a call control unit 21, a data communication unit 22, a call destination selection unit 25, a call request selection unit 26, a call history display unit 27, and the like.

  The function of each part will be clarified in the description of the processing procedure.

  FIG. 3 is a diagram illustrating a hardware configuration example of the call management server according to the embodiment of the present invention. The call management server 10 of FIG. 3 is configured to include a drive device 100, an auxiliary storage device 102, a memory device 103, a CPU 104, and an interface device 105 that are mutually connected by a bus B.

  A program for realizing processing in the call management server 10 is provided by a recording medium 101 such as a CD-ROM. When the recording medium 101 on which the program is recorded is set in the drive device 100, the program is installed from the recording medium 101 to the auxiliary storage device 102 via the drive device 100. The auxiliary storage device 102 stores the installed program and also stores necessary files, data, and the like (for example, information managed by the phone book database 131 and the call record database 132).

  The memory device 103 reads the program from the auxiliary storage device 102 and stores it when there is an instruction to start the program. The CPU 104 executes functions related to the call management server 10 in accordance with a program stored in the memory device 103. The interface device 105 is used as an interface for connecting to a network.

  Hereinafter, a processing procedure of the communication system 1 will be described. FIG. 4 is a sequence diagram for explaining a processing procedure during a call in the communication system.

  When receiving the input of a call start request from the user A, the call destination selection unit 25 of the calling-side mobile phone 20 receives a list of call destination candidates (can be selected as a call destination by network communication via the data communication unit 22). The call management server 10 is requested to transmit (call partner list) (S101). The request includes identification information of the user A. The identification information may be the telephone number of the caller-side mobile phone 20 or the name of the user A recorded on the recording medium of the caller-side mobile phone 20.

  The request from the callee selection unit 25 is received by the data communication unit 115 of the call management server 10 and processed by the command processing unit 116. That is, the command processing unit 116 acquires a list of callee candidates of the user A from the telephone directory database 131 via the data processing unit 117 and returns the list to the calling-side mobile phone 20 via the data communication unit 115. (S102).

  FIG. 5 is a diagram illustrating a configuration example of the telephone directory database. In the figure, each record in the telephone directory database 131 includes items such as a caller name, a caller telephone number, a callee name, a callee telephone number, a relationship, a billing destination name, and a mail address.

  The caller name and caller telephone number are the name and telephone number of the caller. The call destination name and the call destination telephone number are the name and phone number of the call destination. The relationship is a relationship of a call destination to a caller. The billing destination name is a name of a billing party for a call charge for a call between the caller and the callee. The mail address is the mail address of the call destination.

  Here, the call destination candidate of the user A is a call destination related to a record in which the caller is the user A. Therefore, in step S102, the callee name, callee phone number, and billing name of the record in which the caller is user A are returned to the caller mobile phone 20.

  Upon receiving the list of callee candidates via the data communication unit 22, the communication destination selection unit 25 displays a callee selection screen on the display panel of the caller-side mobile phone 20 based on the list (S103).

  FIG. 6 is a diagram illustrating a display example of a call destination selection screen. In the figure, the call destination selection screen 510 displays a list of callee names and billing destination names. The user can recognize candidates that can be selected as call destinations and billing destinations of the respective call charges on the call destination selection screen 510. At this stage, the call information 511 is not displayed.

  When one of the call destinations displayed on the callee selection screen 510 is selected by the user A's button operation, the call request unit 26 sets the phone number (caller phone number) of the caller mobile phone 20. A call start request is transmitted to the call management server 10 via the data communication unit 22 together with the call destination telephone number of the selected call destination (S104). In addition, the call request unit 26 displays the call information 511 on the call destination selection screen 510.

  The call destination selection unit 25 displays the incoming call history 201 recorded in the recording medium of the caller mobile phone 20 or the phone numbers registered in the address book 202 on the callee selection screen 510 as a list of callee candidates. You may make it display.

  When the data communication unit 115 receives a call start request, the command processing unit 116 notifies the telephone exchange unit 113 of the caller telephone number and the call destination telephone number, and requests establishment of the call between the two. . The command processing unit 116 records in the memory device 103 the time when the call start request is received (hereinafter referred to as “call request time”), the caller telephone number, the call destination telephone number, and the like.

  Subsequently, the telephone exchange unit 113 controls the telephone set (whether internal or external) provided in the call management server 10 via the caller side call control unit 111 to make a call to the caller telephone number. Call (S105), and establish a call (calling side call) with the calling side mobile phone 20 (the communication control unit 21) (S106). Subsequently, the telephone exchange unit 113 makes a call to the call destination telephone number by controlling the telephone set provided in the call management server 10 via the incoming call control unit 112 (S107). A call (calling side call) is established (S108).

  The telephone exchange unit 113 records in the memory device 103 the time when the call on the calling side is established (calling side calling time) and the time when the call on the receiving side is established (calling time on the called side). Note that the telephone number on the calling side when making a call to each of the calling side and the called side is the number that the call management server 10 has contracted with the telephone company. Therefore, when viewed from the telephone company, the initial billing destination of the call charge is the operating entity (Company F) of the call management server 10.

  Subsequently, the telephone exchange unit 113 establishes a call between the caller-side mobile phone 20 and the callee-side phone 30 by relaying voice information of the caller and the callee (S109). During this time, the recording unit 114 stores the audio information to be relayed in an audio file and records the file name in the memory device 103. It should be noted that the above-described call form (call method) can be realized using a known technique. For example, a technique described in Japanese Patent Laid-Open No. 2003-324485 or Japanese Patent Laid-Open No. 2005-269299 may be used.

  Thereafter, when the call is completed and the call with either one is disconnected, the telephone exchange unit 113 disconnects the call with the other (S110, S111). The telephone exchange unit 113 records the call disconnection time (caller side disconnection time, callee side disconnection time) in the memory device 103 and notifies the command processing unit 116 of the completion of the call. Subsequently, the command processing unit 116 creates a new record in the call record database 132 and records the current call information in the record (S112).

  FIG. 7 is a diagram illustrating a configuration example of a call record database. In the figure, each record in the call record database 132 includes a call ID, a caller name, a caller telephone number, a callee name, an incoming call number, a billing name, a call request time, a caller outgoing time, and a caller disconnection time. , Incoming call origination time, incoming call party disconnection time, voice file name, reason, burden ratio, provisional call charge, fixed call charge, call charge status, disclosure permission / inhibition, and billing status.

  Of these, caller name, caller phone number, callee name, call phone number, billing name, call request time, caller call time, caller disconnect time, callee call time, callee disconnect time, and voice The file name is recorded based on information recorded in the memory device 103 by the command processing unit 116, the telephone exchange unit 113, or the recording unit 114. More specifically, the called party name is recorded in the called party name, and the called party telephone number is recorded in the incoming telephone number. As the caller name and the callee name, values retrieved from the telephone directory database 131 based on the caller number or the callee number are recorded. As for the billing name, the command processing unit 116 determines the billing name corresponding to the combination of the caller telephone number and the call destination telephone number based on the telephone directory database 131, and stores the billing name in the call record database 132. Record. The temporary call charge is a value calculated by the command processing unit 116 based on a charge rate predetermined in the call management server 10 and a call time (calling time on the calling side and calling time on the receiving side) (temporary call). Fee) is recorded. This is because the actual call charge is not known until an invoice is received from the telephone company.

  However, if the call destination is selected from the incoming call history 201 or the address book 202 of the caller mobile phone 20 and the telephone number of the call destination is not registered in the phone book database 131, the command processing unit 116. Cannot determine the callee name and the billing name based on the telephone directory database 131. Therefore, in this case, the command processing unit 116 records the incoming telephone number (call destination telephone number) in the callee name and does not record anything in the billing name. Therefore, the billing party name value is empty.

  In addition, initial values are registered in the burden ratio, provisional call charge, fixed call charge, call charge status, disclosure permission / denial, and billing status. The burden rate is a rate of call charge by the billing party, and the initial value is 100 (%). The fixed call charge is the call charge notified in the bill from the telephone conference (that is, the fixed call charge), and the initial value is 0 (yen). The call charge status is information indicating the degree of confirmation of the call charge, and can take a value of 0 to 3. 0 is unconfirmed, 1 is only the call charge for the calling side call (calling side call charge), 2 is only the call charge for the receiving side call (receiving call charge) is fixed, 3 is the call for both calling and receiving side calls Indicates that the call charge has been confirmed. The initial value of the call charge status is 0. The public permission / inhibition indicates whether the voice file related to the voice file name is open (listening by another person). 0 indicates non-permission (non-public), and 1 indicates permission (public). The initial value is 0 (undisclosed). The billing status indicates whether or not billing of a call charge to the billing destination has been completed. 0 indicates incomplete and 1 indicates completion. The initial value is 0.

  The call ID is recorded in the call record database 132 by the data processing unit 117 for each call (record) received from the recording unit 114 as an ID (file name) created for each call. Other items (reasons, etc.) are not registered in step S112.

  Subsequently, the command processing unit 116 transmits the current call information (including the call ID) to the caller-side mobile phone 20 by e-mail, for example, via the data communication unit 115 (S113). Prior to transmission, the command processing unit 116 calculates a self-burden rate based on the burden rate. The self-pay rate is a rate borne by the caller (user A). Therefore, when the name of the sender is different from the name of the billing party, the self-pay rate = 100−the share rate = 0 (%). On the other hand, when the sender name and the billing name are the same, the self-pay ratio = the burden ratio = 100 (%). The command processing unit 116 replaces the burden ratio in the call information with the self-burden ratio and transmits an e-mail to the caller-side mobile phone 20.

  When receiving the electronic mail (for example, HTML mail), the calling-side mobile phone 20 displays a call information screen on the display panel based on the electronic mail (S114). However, a link to the call information screen may be described in the e-mail, and data (for example, HTML data) on the call information screen may be transmitted when the link is selected.

  FIG. 8 is a diagram illustrating a display example of the call information screen. In the figure, the call information screen 520 displays the call date, callee name, start time, end time, call time, and call charge sharing information (self-pay rate, billing destination, reason). The value displayed as the initial value is a value included in the call information. The initial value of the reason is empty.

  In the call information screen 520, the self-pay rate, the billing destination, and the reason can be corrected (selection from options or input of values is possible). In the self-pay rate, for example, when the billing party is other than the caller (user A), the ratio that the caller himself / herself should bear is input. A typical example is a call in which the billing party is a company (company F) to which the caller belongs (this call is hereinafter referred to as “public call”. (Hereinafter referred to as “private calls”) in which private conversations are included. However, it is difficult to accurately measure the ratio of private conversation to total conversation. Therefore, the self-pay rate may be a value that is determined to be appropriate by the sender. If the billing party is the sender, changing the self-pay rate is meaningless. Therefore, in such a case, the self-pay rate may not be changed on the call information screen 520.

  The billing destination is basically the case where the billing destination cannot be automatically determined based on the phone book database 131, that is, the call destination not registered in the phone book database 131 is the incoming call history 201 or the address book 202. If more are selected, input is required.

  The reason is input as necessary because the reason for the public call is referred to by the supervisor at the time of an approval request described later, particularly in the case of a public call.

  Further, on the call information screen 520, it is possible to set whether to permit recording of a call recording (that is, an audio file).

  When the call information is corrected or input on the call information screen 520 and the OK button is pressed, the data communication unit 22 displays the call ID and the correction contents (corrected or input values (self-pay rate, billing destination, reason). And at least one of whether or not the call recording (voice file) is permitted to be released)), and transmits a call information correction request to the call management server 10 (S115). When the correction request is received by the data communication unit 115, the command processing unit 16 sends the record of the call record database 132 related to the specified call ID via the data processing unit 117 based on the specified correction content. Update (S116). When the release of the audio file is not permitted, for example, the command processing unit 16 encrypts all or a part of the audio file so that others cannot hear it.

  Subsequently, the command processing unit 116 transmits the call information related to the updated record to the calling-side mobile phone 20 via the data communication unit 115, for example, by e-mail (S117). When receiving the electronic mail (for example, HTML mail), the transmitting-side mobile phone 20 displays a screen similar to the call information screen 520 on the display panel based on the electronic mail (S118). Thereafter, when further correction is performed, steps S115 to S118 are repeated.

  The user can check and correct past call information (call history). That is, for example, when a call history display request is input by the user A, the call history display unit 27 of the calling-side mobile phone 20 displays a search condition input screen. On the search condition input screen, input of search conditions for the call information (for example, call time (year / month / day range), incoming phone number, number of latest searches, etc.) and authentication information (user name, password, etc.) Is possible. The call history display unit 27 transmits a call history acquisition request to the call management server 10 via the data communication unit 22 with the search condition and authentication information input by the user A.

  When the data communication unit 115 receives the acquisition request, the command processing unit 116 performs authentication based on the authentication information. Authentication is performed based on a user database (not shown). If the authentication is successful, the command processing unit 116 records a call related to the caller name corresponding to the user name included in the authentication information and matches the specified search condition via the data processing unit 117. A search is performed from the database 132, and the search result is transmitted to the calling-side mobile phone 20 via the data communication unit 115.

  When the search result is received by the data communication unit 22, the call history display unit 27 displays a communication history screen on the display panel based on the search result.

  FIG. 9 is a diagram illustrating a display example of a call history screen. In the figure, a list of searched call information is displayed on the call history screen 530. The display order of the list can be changed by a list box 531. The figure shows an example displayed in the order of billing destinations.

  When any call information is selected on the call history screen 530, the call history display unit 27 displays a call information screen 520 (see FIG. 8) related to the selected call information. Therefore, the user A can correct the past call information via the displayed call information screen 520.

  Next, processing executed by the call management server 10 when a telephone bill bill is sent from the telephone company will be described. The bill is sent to the operating entity (Company F) of the call management server 10 together with the call record periodically (usually once a month). The call unit of the call record in the invoice is for each outgoing call or incoming call. That is, the occurrence of a call between the caller-side mobile phone 20 and the callee-side telephone 30 corresponds to the occurrence of two calls, a call on the caller side and a call on the caller side, as seen from the telephone company. Further, the telephone company related to the call on the outgoing call side and the telephone company related to the call on the incoming call side need not be the same. In consideration of such circumstances, the call management server 10 executes the following processing.

  FIG. 10 is a flowchart for explaining a processing procedure of a call charge determination process executed by the call management server in response to a charge for the call charge.

  First, the call charge information input unit 118 accepts input of bill information sent or transmitted (S201). The bill information is information including an incoming telephone number, a calling time, and a call charge for each call in a call record attached to the bill. It should be noted that the incoming telephone number (hereinafter referred to as “invoiced incoming telephone number”) in the invoice is the telephone number corresponding to the incoming side “as viewed from the call management server 10”. Therefore, the incoming call telephone number is the telephone number of the calling mobile telephone 20 for the calling party call, and the telephone number of the receiving telephone 30 for the called party call.

  The bill information may be input by an operator in a computer connected to the call management server 10 via a network, or may be input by reading the bill by OCR. When the bill itself is digitized, the call charge information input unit 118 receives the bill data directly from the telephone company, and based on the bill data, determines the incoming telephone number, call time and call charge for each call. You may extract automatically.

  Subsequently, the call charge determination unit 119 searches the call record database 132 for a record corresponding to each call in the input bill information (S202). Specifically, the incoming telephone number and the calling party time in the invoice information are the calling party telephone number and the calling party outgoing time (that is, the incoming call number and outgoing call time of the outgoing call), or the incoming telephone number and the incoming party outgoing time. A record that matches (that is, the incoming call number and outgoing time of the incoming call) is searched. That is, in this embodiment, the telephone number related to a call and the time related to the call are used as identification information for each call. However, regarding the time, the time recorded based on the timer of the call management server 10 and the time managed by the telephone company do not always coincide completely. Therefore, it is only necessary to determine whether or not they match within a predetermined threshold (for example, ± 5 seconds).

  Subsequently, the call charge determining unit 119 records each call charge included in the bill information in “Final Call Charge” of each retrieved record (S203). For records where the call charge status is already recorded and the call charge status is 1 or 2, the call charge of the other call (calling from the caller or call at the receiving end) is added to the recorded value. .

  Subsequently, the call charge determination unit 119 records a value in the “call charge status” of each searched record (S204). That is, 1 or 2 is recorded when only the calling side call charge or the incoming call charge is confirmed. When both call charges are confirmed, 3 is recorded.

  It should be noted that who should be responsible for paying a fee that is generated monthly and separately from the call, such as a basic fee generated for the operating entity of the call management server 10, may be appropriately determined according to the operation. When the operating entity bears, there is no need to charge the caller. On the other hand, when the operating entity does not bear, it is preferable that the basic fee etc. be distributed fairly to each caller. For example, the charge fee for each call may be calculated based on the call time of each call, and the charge destination and the charge amount of the charge may be determined for each call based on the charge destination and the self-pay rate.

  When there is a record in which the call charge is newly determined by the above processing (the value of “call charge status” is 3) (Yes in S205), the call charge determination unit 119 determines the call charge together with the determination of the call charge. An e-mail in which the URL to the screen for confirming the call (call charge confirmation screen) is described is generated. Subsequently, the call charge determining unit 119 transmits the electronic mail to the mail address of the user A in the user terminal 40 (S206). The mail address is recorded in advance in the auxiliary storage device 102 of the call management server 10.

  Thereafter, when the user A browses the e-mail with the mailer of the user terminal 40 and clicks the URL described in the e-mail, the mailer designates the URL and the web browser of the user terminal 40 Start up. When the Web browser designates the URL and transmits a call charge confirmation screen display request (HTTP request) to the call charge confirmation unit 121, the call charge confirmation unit 121 requests the user to log in. Subsequently, authentication information such as a user name and a password is input on a login screen displayed by the Web browser. If the authentication based on the authentication information is successful, the call charge confirmation unit 121 sets a record whose billing status is 0 (unbilled) among records having the name for the authenticated user A as the caller name. Search from 132. The call charge confirmation unit 121 generates a call charge confirmation screen based on the retrieved record. Subsequently, the call charge confirmation unit 121 transmits the generated call charge confirmation screen to the user terminal 40. The web browser of the user terminal 40 displays a call charge confirmation screen.

  FIG. 11 is a diagram showing a display example of a call charge confirmation screen. In the figure, the call charge confirmation screen 540 sums up the call charges for each billing destination, and shows the billing burden amount and the self-paying amount for the summation result. The sum of the call charges for each billing destination, and the calculation of the billing charge amount and the self-pay amount are performed based on the call record database 132 in which the call charge confirmation unit 121 generates the call charge confirmation screen 540. The billing burden amount and the self-pay amount are calculated based on the provisional call charge and the self-pay rate for those for which the call charge is not fixed (the call charge status is 0 to 2). For calls for which the call charge is fixed (call charge status is 3), the call charge is calculated based on the fixed call charge and the self-pay rate.

  When the detail button 541 is clicked on the call charge confirmation screen 540, the call charge confirmation unit 121 generates the call confirmation detail screen based on the record in which the user A is the caller in the call record database 132 and the billing status is 0. And transmitted to the user terminal 40. The web browser of the user terminal 40 displays a call charge confirmation detail screen.

  FIG. 12 is a diagram illustrating a display example of a call charge confirmation detail screen. In the same figure, on the call charge confirmation detail screen 550, for each call between the caller mobile phone 20 and the callee telephone 30, a billing address, playback, callee name, call time, call time, rate, call charge, Items such as confirmation and reason are displayed. Playback is a link to an audio file. That is, when the playback mark is clicked, the voice file of the call is played. The ratio corresponds to the burden ratio of the call record database 132. In the call charge, a fixed call charge is displayed when the call charge is fixed, and a temporary call charge value is displayed when the call charge is not fixed. The confirmation corresponds to the call charge status in the call record database 132. When the call charge status is 0 to 2, “not yet” is displayed, and when it is 3, “confirmed” is displayed.

  The calls to be displayed can be narrowed down by the list box 551 on the call charge detail screen 550. For example, when it is desired to make an approval request for a public call, “Company F” is selected from the list box 551.

  FIG. 13 is a diagram showing a display example of a call charge detail screen when billing destinations are narrowed down to affiliated companies. In FIG. 13, the same parts as those in FIG.

  In the call charge detail screen 550 of FIG. 13, only calls for which the billing destination is company F are displayed. When the user A clicks the approval request button 553 in this state, the Web browser transmits a request associated with the approval request button 553 to the call management server 10. In response to the request, the call charge approval unit 122 of the call management server 10 transmits an e-mail for notifying the approval request of the user A to the e-mail address in the approver terminal 50. The URL for the approval screen is described in the mail address. User A's identification information is added to the URL as a parameter. Information for identifying the approver for user A is recorded in advance in the auxiliary storage device 102.

  Thereafter, when the approver browses the e-mail with the mailer of the approver terminal 50 and clicks the URL described in the e-mail, the mailer specifies the URL and opens the web browser of the approver terminal 50. to start. When the Web browser designates the URL and transmits a call charge confirmation screen display request (HTTP request) to the call charge confirmation unit 121, the call charge confirmation unit 121 requests the approver to log in. Subsequently, authentication information such as a user name and a password is input on a login screen displayed by the Web browser. When the authentication based on the authentication information is successful, the call charge approval unit 122 determines that the approval requester is the user A based on the parameter added to the URL. Subsequently, in the call charge approval unit 122, the caller name is the name related to the user A, the billing destination is F company, the call status is 3 (confirmed), and the billing status is 0 (unbilled). Is retrieved from the call record database 132. The call charge approval unit 122 generates an approval screen based on the search result, and transmits the approval screen to the approver terminal 50. The web browser of the approver terminal 50 displays an approval screen.

  FIG. 14 is a diagram illustrating a display example of the approval screen. In the figure, the approval screen 560 displays only the calls for which the call charge has been confirmed among the calls displayed on the call charge detail screen 550 of FIG. On the approval screen 560, the approver confirms the validity of each call (for example, the validity of the called party name, call time, call charge, reason, etc.). For suspicious calls, the call contents recorded in the audio file may be heard by clicking the play mark. If the approver determines that approval can be made, the approver clicks the approval button 561. In response to the click of the approval button 561, the web browser of the approver terminal 550 transmits a request associated with the approval button 561 to the call management server 10. The call charge approval unit 122 of the call management server 10 updates the charge status of the approved record to 1 (charged) in the call record database 132.

  On the other hand, if it is determined that the approval cannot be made, the approver clicks a reject button 562. In response to clicking on the reject button 562, the web browser of the approver terminal 550 transmits a request associated with the reject button 562 to the call management server 10. The call charge approval unit 122 of the call management server 10 transmits an email indicating that the approval has been rejected to the mail address of the user A in the user terminal 40. In this case, the user A again displays a call charge detail screen 550 similar to that shown in FIG. 13 on the user terminal 40, and requests for approval again by changing the burden ratio or the like.

  Note that the call fee charged in the call record database 132 may be settled using a known settlement system. For example, in this embodiment, a requester is issued from a telephone company to F company. Therefore, Company F needs to collect the telephone charges that it replaced. Specifically, Company F only pays the amount charged by user A, and the other portion may be deducted from the salary of user A. In this case, for the call by the user A, it is necessary for the user A to collect the call charge from another billing destination (other than the company F).

  In this case, the user A selects the corresponding call information (line) on the call charge detail screen 550 of FIG. 12, and clicks the invoice print button 552. In response to clicking of the invoice print button 552, the invoice issuing unit 123 of the communication management server 10 updates the invoice status of the record in the call record database 132 corresponding to the selected call information to 1 (invoiced). Subsequently, the bill issuing unit 123 generates a bill screen (billing image) for the call information based on the record. When the bill issuing unit 123 transmits the bill screen to the user terminal 40, the Web browser of the user terminal 40 displays the bill screen.

  FIG. 15 is a diagram showing a display example of an invoice screen. The user prints a bill screen as shown in the figure from the Web browser, and sends the printed bill to the billing party to charge the call charge. Alternatively, the bill screen may be transmitted to the billing destination by e-mail.

  Note that the billing unit 123 of the communication management server 10 automatically sends billing data to the billing destination computer instead of the user A collecting the call charge for billing destinations other than Company F. You may make it do.

  As described above, according to the communication system in the embodiment of the present invention, the billing destination can be automatically determined and recorded for each call. Therefore, it is possible to manage information for making a plurality of billing parties bear a call charge for one telephone number (the telephone number of the calling-side mobile phone 20). In addition, a company can pay a call charge for a public call made by a mobile phone that an employee owns. As a result, the company can reduce the necessity of distributing a mobile phone for business use, and the cost can be reduced accordingly. Employees do not need to carry more than one mobile phone. Further, since it is possible to set a burden ratio for each call based on a caller's judgment, it is possible to flexibly allocate a call charge burden. In addition, since public calls need to be approved by a supervisor or the like for charges for calls, private calls due to corporate burdens can be suppressed.

  Furthermore, the billing address can be set for each incoming telephone number. That is, according to this communication system, not only the distinction between public and private (for business use or private use), but also when the other party is to pay the call charge in the arrangement with each call destination, It is possible to calculate the billing amount for the call destination. In addition, as a specific example of such a usage pattern, for example, a case where a phone call is made to an organization that does not belong as an employee (for example, a volunteer organization, an NPO, or a parliamentary office if a member of the parliament).

  In the present embodiment, the example in which the caller is a mobile phone has been described. However, as long as network communication is possible and a function similar to that of the calling-side mobile phone 20 can be implemented, the calling side may be a fixed phone.

  As mentioned above, although the Example of this invention was explained in full detail, this invention is not limited to such specific embodiment, In the range of the summary of this invention described in the claim, various deformation | transformation・ Change is possible.

Regarding the above description, the following items are further disclosed.
(Appendix 1)
On the computer,
A procedure for receiving information for identifying the calling telephone number and information for identifying the called telephone number from the calling telephone;
A call relay procedure for establishing a call between the calling telephone and the called telephone based on the received information;
A billing address determination procedure for determining a billing address for the incoming telephone number using a management unit that manages identification information of a billing address for each telephone number;
A call information recording program for executing a billing destination recording procedure for associating the determined billing destination identification information with the call identification information in a storage device.
(Appendix 2)
A billing call charge input procedure for receiving input of identification information of the call and information indicating a call charge of the call;
A call in which information indicating the call charge is recorded in the storage device in association with the charge destination identification information recorded in the storage device in association with the call identification information input in the charge call charge input procedure The call information recording program according to appendix 1, which has a charge recording procedure.
(Appendix 3)
A burden ratio input procedure for accepting input of information for specifying a call charge burden ratio by the billing party;
(Supplementary note 2) including the burden ratio recording procedure in which at least one of information indicating the burden ratio and a call charge calculated based on the burden ratio and the call charge is recorded in a storage device in association with the billing destination. The call information recording program described.
(Appendix 4)
An audio file generation procedure for recording a call between the calling telephone and the called telephone in an audio file;
The call information recording program according to any one of appendices 1 to 3, further comprising an audio file association procedure for recording the audio file in association with the call identification information in a storage device.
(Appendix 5)
5. An approval request procedure for transmitting screen information for requesting approval of a charge for a call charge associated with identification information of the billing destination in a storage device to the billing destination computer. The call information recording program according to one item.
(Appendix 6)
The call information recording program according to any one of appendices 1 to 5, wherein the call identification information includes information indicating a time related to the call and at least one telephone number related to the call.
(Appendix 7)
The call relay procedure is:
A first call establishment procedure for making a call to the calling telephone number and establishing a calling-side call with the calling-side telephone;
A second call establishment procedure for making a call to the called telephone number and establishing a called party call with the called telephone;
A voice relay procedure for relaying voice information between the calling side call and the called side call;
7. The supplementary notes 1 to 6, wherein the billing destination recording procedure records the determined billing destination identification information, the calling party call identification information, and the called party call identification information in a storage device in association with each other. The call information recording program described.
(Appendix 8)
Means for receiving information for identifying the calling telephone number and information for identifying the called telephone number from the calling telephone;
Call relay means for establishing a call between the calling telephone and the called telephone based on the received information;
Billing destination determination means for determining a billing destination for the incoming telephone number using a management means for managing identification information of a billing destination for each telephone number;
A call information recording device comprising: billing destination recording means for associating the determined billing destination identification information with the call identification information and recording them in a storage device.
(Appendix 9)
Billing call charge input means for receiving input of identification information of the call and information indicating the call charge of the call;
Information indicating the call charge is recorded in the storage device in association with the identification information of the billing destination recorded in the storage device in association with the identification information of the call received by the charge call charge input means. The call information recording device according to appendix 8, further comprising call charge recording means.
(Appendix 10)
A burden rate input means for accepting input of information for specifying a call charge burden rate by the billing party;
(Supplementary note 9) The load ratio recording unit records at least one of information indicating the burden ratio and a call charge calculated based on the load ratio and the call charge in a storage device in association with the billing destination. The call information recording device described.
(Appendix 11)
Voice file generating means for recording a call between the calling telephone and the called telephone in a voice file;
The call information recording apparatus according to any one of appendices 8 to 10, further comprising: an audio file association unit that associates the audio file with the call identification information and records the audio file in a storage device.
(Appendix 12)
12. An approval request means for transmitting screen information for requesting approval of a charge for a call charge associated with identification information of a billing destination in a storage device to the computer associated with the billing destination. The call information recording device according to one item.
(Appendix 13)
The call information recording device according to any one of appendices 8 to 12, wherein the call identification information includes information indicating a time related to the call and at least one of the phone numbers related to the call.
(Appendix 14)
The call relay means includes
A first call establishment means for making a call to the calling telephone number and establishing a calling-side call with the calling-side telephone;
A second call establishment means for making a call to the called telephone number and establishing a called party call with the called telephone;
Voice relay means for relaying voice information between the calling side call and the called side call;
14. The supplementary notes 8 to 13, wherein the billing destination recording unit records the determined billing destination identification information, the identification information of the calling party call and the identification information of the called party call in a storage device in association with each other. The call information recording device described.
(Appendix 15)
A call information recording method executed by a computer,
A procedure for receiving information for identifying the calling telephone number and information for identifying the called telephone number from the calling telephone;
A call relay procedure for establishing a call between the calling telephone and the called telephone based on the received information;
A billing address determination procedure for determining a billing address for the incoming telephone number using a management unit that manages identification information of a billing address for each telephone number;
A call information recording method comprising: a billing destination recording procedure that records the determined billing destination identification information and the call identification information in a storage device in association with each other.
(Appendix 16)
A billing call charge input procedure for receiving input of identification information of the call and information indicating a call charge of the call;
A call in which information indicating the call charge is recorded in the storage device in association with the charge destination identification information recorded in the storage device in association with the call identification information input in the charge call charge input procedure 16. The call information recording method according to supplementary note 15, comprising a charge recording procedure.
(Appendix 17)
A burden ratio input procedure for accepting input of information for specifying a call charge burden ratio by the billing party;
(Supplementary note 16) including the burden ratio recording procedure in which at least one of information indicating the burden ratio and a call charge calculated based on the burden ratio and the call charge is recorded in a storage device in association with the billing destination. The call information recording method described.
(Appendix 18)
An audio file generation procedure for recording a call between the calling telephone and the called telephone in an audio file;
18. The call information recording method according to any one of supplementary notes 15 to 17, further comprising: an audio file association procedure for recording the audio file in association with the call identification information in a storage device.
(Appendix 19)
19. An approval request procedure for transmitting screen information for requesting approval of a charge for a call charge associated with identification information of a billing destination in a storage device to the billing destination computer. The call information recording method according to one item.
(Appendix 20)
20. The call information recording method according to any one of appendices 15 to 19, wherein the call identification information includes information indicating a time related to the call and at least one of the phone numbers related to the call.
(Appendix 21)
The call relay procedure is:
A first call establishment procedure for making a call to the calling telephone number and establishing a calling-side call with the calling-side telephone;
A second call establishment procedure for making a call to the called telephone number and establishing a called party call with the called telephone;
A voice relay procedure for relaying voice information between the calling side call and the called side call;
21. The supplementary notes 15 to 20, wherein the billing destination recording procedure records the determined billing destination identification information, the calling party call identification information, and the called party call identification information in a storage device in association with each other. The call information recording method described.

It is a figure which shows the communication system structural example in embodiment of this invention. It is a figure which shows the function structural example of the communication system in embodiment of this invention. It is a figure which shows the hardware structural example of the call management server in embodiment of this invention. It is a sequence diagram for demonstrating the process sequence at the time of the telephone call in a communication system. It is a figure which shows the structural example of a telephone directory database. It is a figure which shows the example of a display of a call destination selection screen. It is a figure which shows the structural example of a call record database. It is a figure which shows the example of a display of a call information screen. It is a figure which shows the example of a display of a call history screen. It is a flowchart for demonstrating the process sequence of the call charge confirmation process performed by the call management server according to the charge of a call charge. It is a figure which shows the example of a display of a call charge confirmation screen. It is a figure which shows the example of a display of a call charge confirmation detail screen. It is a figure which shows the example of a display of the call charge detailed screen when a billing address is narrowed down to an affiliated company. It is a figure which shows the example of a display of an approval screen. It is a figure which shows the example of a display of an invoice screen.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Call management server 20 Calling side mobile phone 21 Call control unit 22 Data communication unit 25 Call destination selection unit 26 Call request selection unit 27 Call history display unit 30 Calling side telephone 40 User terminal 50 Approver terminal 100 Drive device 101 Recording medium 102 Auxiliary storage device 103 Memory device 104 CPU
105 Interface device 111 Calling side call control unit 112 Calling side call control unit 113 Telephone exchange unit 114 Recording unit 115 Data communication unit 116 Command processing unit 117 Data processing unit 118 Call charge information input unit 119 Call charge determination unit 121 Call charge confirmation unit 122 Call Charge Approval Unit 123 Invoice Issuing Unit 131 Phone Book Database 132 Call Record Database 201 Incoming Call History 202 Address Book B Bus

Claims (7)

On the computer,
A procedure for receiving information for identifying the calling telephone number and information for identifying the called telephone number from the calling telephone;
A call relay procedure for establishing a call between the calling telephone and the called telephone based on the received information;
A billing address determination procedure for determining a billing address for the incoming telephone number using a management unit that manages identification information of a billing address for each telephone number;
A call information recording program for executing a billing destination recording procedure for associating the determined billing destination identification information with the call identification information in a storage device. A billing call charge input procedure for receiving input of identification information of the call and information indicating a call charge of the call;
A call in which information indicating the call charge is recorded in the storage device in association with the charge destination identification information recorded in the storage device in association with the call identification information input in the charge call charge input procedure The call information recording program according to claim 1, further comprising a charge recording procedure. A burden ratio input procedure for accepting input of information for specifying a call charge burden ratio by the billing party;
The burden ratio recording procedure of recording at least one of information indicating the burden ratio and a call charge calculated based on the burden ratio and the call charge in a storage device in association with the billing destination. 2. The call information recording program according to 2. An audio file generation procedure for recording a call between the calling telephone and the called telephone in an audio file;
4. The call information recording program according to claim 1, further comprising: an audio file association procedure for recording the audio file in association with the call identification information in a storage device. 5.   5. An approval request procedure for transmitting screen information for requesting approval of a charge for a call charge associated with identification information of the billing destination in a storage device to the billing destination computer. The call information recording program according to one item. Means for receiving information for identifying the calling telephone number and information for identifying the called telephone number from the calling telephone;
Call relay means for establishing a call between the calling telephone and the called telephone based on the received information;
Billing destination determination means for determining a billing destination for the incoming telephone number using a management means for managing identification information of a billing destination for each telephone number;
A call information recording device comprising: billing destination recording means for associating the determined billing destination identification information with the call identification information and recording them in a storage device. A call information recording method executed by a computer,
A procedure for receiving information for identifying the calling telephone number and information for identifying the called telephone number from the calling telephone;
A call relay procedure for establishing a call between the calling telephone and the called telephone based on the received information;
A billing address determination procedure for determining a billing address for the incoming telephone number using a management unit that manages identification information of a billing address for each telephone number;
A call information recording method comprising: a billing destination recording procedure for associating the determined billing destination identification information with the call identification information in a storage device.

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