KR20030021572A - Method for providing service which Integration manages a Call Contents - Google Patents

Abstract

PURPOSE: A method for providing a call contents unified management service is provided to connect to a recipient through a service providing system, record and manage call contents, and provide the recorded call contents according to the request of a user. CONSTITUTION: A voice record system confirms whether a use client is a new client or an old client through a caller ID(S307). If the use client is the new client, a user inputs a password(S308) and transmits the inputted password to the voice record system, and the voice record system receives the password(S309). If the use client is the old client, the voice record system checks whether the user selects a call button or a listen button(S310). If the user selects the call button, the voice record system receives a recipient number from the user(S314), starts the record of call contents(S315), and connects a call to a callee through a wired and wireless telephone network so that a caller and the callee perform a telephone call(S316). If the telephone call is ended, the voice record system stops the record of the call contents(S317) and stores the recorded voice data file(S318). If the user selects the listen button, the voice record system receives a date in which call contents are recorded or a telephone number(S311) and provides the corresponding record contents to the user so the user listens to the call contents(S312).

Description

Method for providing service which Integration manages a Call Contents}

The present invention relates to a method of providing integrated call management service and a computer-readable recording medium recording a program for realizing the method. In particular, the present invention records a telephone call content of a requested user using a wired / wireless telephone network and a wired / wireless data communication network. The present invention relates to a method for providing an integrated call management service for managing and providing recorded call contents, and to a computer-readable recording medium recording a program for realizing the method.

In general, the contents of a telephone call made between a caller and a receiver are one-time, and the contents of the call heard and spoken during the call cannot be rehearsed or secured. In other words, the telephony service of all the telecommunication carriers consisted of a system providing only the currentity between the sender and the receiver. As a result, even when recording is required due to the importance of the contents of the call, a system and a service for this cannot be provided, and thus there is a problem in that the user's desire is not satisfied.

As an alternative to the absence of such systems and services, the conventional method has been a call recording function of a wired telephone terminal having a recording function or a wireless telephone terminal for mobile communication.

Wired telephone terminals with a recording function typically record a call by inserting a small tape into the phone. If the time or volume of the call is large, the capacity of the tape could be used to change or delete the previous call. .

However, the wired telephone terminal system with a recording function has shown a problem in terms of cost generation and ease of use for the reasons described above, and in case of deleting previous calls due to cost problems, important call contents are deleted together or important call contents. There was a problem that the tape could not be erased and had to be changed.

In addition, there is a problem in that the utilization of the conventional method as described above does not correspond to a PC compatible multimedia condition that should be easily accessible in any PC environment.

In some wireless telephone terminals for mobile communication, a memory chip is added as an additional function and call recording is possible. However, its capacity was so small that only three calls could be recorded. In addition, it is not easy to increase or replace the recording memory chip, and there is a problem that call recording is impossible unless the previous call recording contents are deleted after the capacity is full.

Looking at the necessity of call recording and the existing use situation, financial institutions were building inexpensive equipment to record the call contents indiscriminately because of the necessity of recording the contents of the call with customers in the handling of financial products. In most cases, a call recording system was established to check the contractual relationship with the trading partner, to use it as business data, and to obtain a legal basis.

Even if built and used by itself, there is a lack of efficient management software or freely compatible in the PC environment. Therefore, there is a pity that it is only meant to secure evidence and cannot be used to meet the needs of various users. In addition, since the installation cost of the facility itself is large, only companies with sufficient funds can use it.

In the case of general individuals, there is a demand for recording call contents, while recording equipment that can be introduced in large corporations cannot be used in practice, and the need to use only existing recording media can be solved. There was a problem that did not satisfy enough.

In summary, although there is a desire to record and manage telephone call contents as described above, many companies and individuals have not been able to use a large recording system due to installation costs, etc. Difficult to record, there was a problem that does not satisfy the needs of the user.

The present invention has been made in order to solve the above problems, by connecting to the receiver through the service providing system according to the user's request to record and manage the call history, and integrated management of the call content to provide it upon request It is an object of the present invention to provide a method of providing a service and a computer-readable recording medium recording a program for realizing the method.

1 is a conceptual diagram of an embodiment of a method for providing integrated call management service according to the present invention;

2A and 2B are another embodiment conceptual diagram of a method for providing integrated call management service according to the present invention;

3 is a flowchart illustrating an embodiment of a method for providing integrated call management service according to the present invention;

4A and 4B are flowcharts of another embodiment of a method for providing integrated call management service according to the present invention;

5 is a detailed flowchart illustrating an embodiment of a process for listening, transmitting, and setting voice recording data through a data communication network according to the present invention;

* Explanation of symbols for the main parts of the drawings

100: wireless telephone terminal 101: wired telephone terminal

102: user PC 103: wired and wireless telephone network

104: call processing system 105: voice recording system

106: call recipient 107: wired and wireless Internet

108: Billing System

109: wired telephone terminal connected to a private branch exchange (PBX) or a key phone

110: private exchange (PBX) 111: key phone

112: Personal Email Account 113: Enterprise Manager Server

According to an aspect of the present invention, there is provided a method of providing integrated call management service applied to a communication system, the method comprising: a first step of receiving a telephone connection from a user who desires to record a call, and confirming the user; A second step of receiving information on a telephone call target from the user and connecting a call from the user to the telephone receiver; A third step of recording a telephone call between the user and the call party and storing it as a data file; And a fourth step of providing the user with a recorded call history according to a method specified by the user.

Another method of the present invention provides a method for providing integrated call management service applied to a communication system, the method comprising: receiving a telephone connection from a user, checking a caller number of the user, and confirming that the user is a user of a group using a telephone in a group; Stage 1; A second step of receiving a personal identification number from the user and confirming a caller; A third step of receiving information on a phone call target from the user and connecting a call from the user to the call target; A fourth step of recording a telephone call between the user and the call party and storing it as a data file; And a fifth step of providing the recorded call history to the user according to a designated method.

Another method of the present invention provides a method for providing integrated call management service applied to a communication system, the method comprising: a first step of receiving a telephone connection from a user through a designated telephone number and confirming a caller ID; A second step of identifying whether a new user is used by the caller number of the user and receiving a use registration from a new user; A third step of selecting and checking whether the user wants to record a call or confirms the recorded call contents; A fourth step of selecting a call recording history to be checked by the user and providing the user to listen to the user if the user selects confirmation of the recorded call contents as a result of the checking in the third step; A fifth step of receiving information on a telephone call target from the user and connecting a call from the user to the call target if the call recording is selected by the user as a result of the checking in the third step; And a sixth step of recording a telephone call between the user and the call recipient and storing the telephone call as a data file.

The present invention also provides a system for providing integrated call management service, comprising: a first function of receiving a telephone connection from a user who desires to record a call, and confirming the user; A second function of receiving information on a phone call target from the user and connecting a call from the user to the call target; A third function of recording a telephone call between the user and the call party and storing it as a data file; And a computer readable recording medium having recorded thereon a program for realizing a fourth function of providing the user with a recorded call history in accordance with a manner specified by the user.

The present invention also provides a system for providing integrated call management services, comprising: a first function of receiving a telephone connection from a user, checking a caller number of the user, and confirming that the user is a group using a telephone in a group; A second function of receiving a personal identification number from the user and verifying a caller; A third function of receiving information about a phone call target from the user and connecting a call from the user to the call target; A fourth function of recording a telephone call between the user and the call party and storing the call as a data file; And a computer readable recording medium having recorded thereon a program for realizing a fifth function of providing the user with the recorded call history in a designated manner.

The present invention also provides a system for providing integrated call management services, comprising: a first function of receiving a telephone connection from a user through a designated telephone number and confirming a calling party number; A second function of grasping whether a new user is used by the calling party number of the user and receiving a use registration from a new user; A third function of selecting and checking whether the user wants to record a call or confirms the recorded call contents; A fourth function of selecting a call recording detail to be checked from the user and listening to the user when receiving the confirmation of the recorded call contents from the user as a result of the checking of the third function; A fifth function of receiving information on a telephone call target from the user and connecting a call from the user to the call target if the call recording is selected by the user as a result of the checking of the third function; And a computer-readable recording medium having recorded thereon a program for realizing a sixth function of recording a telephone call between the user and the call recipient and storing it as a data file.

The present invention relates to a method for automatically recording and transmitting call contents using a wired / wireless telephone network, an e-mail, or a wired / wireless internet network of a main communication service provider. The call history of a sender and a receiver is recorded in a voice recording device through a call processing system of a service provider The usage fee is charged by the information service fee of the main telecommunication service provider.

That is, the present invention, after recording the call between the sender / receiver through the wired and wireless telephone network of the main communication service provider, the call processing system and the voice recording system of the service provider and stores the call content desired by the sender through the voice recording system of the service provider And the service that delivers the stored file to the user through e-mail, Internet, etc. and its operation. After the user uses the service, the fee is charged / stored through the main carrier billing system.

The above objects, features and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings. Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a conceptual view illustrating an embodiment of a method for providing integrated call management service according to the present invention.

The present invention is to break away from the existing method of using the call between the sender and the receiver through the current system construction, and the method of inefficiently recording and using the existing recording medium, the wired and wireless telephone network of the main telecommunications carrier as the transmission medium Through the call processing system and voice recording system of the service provider, the contents of the call are recorded, and the recorded contents of the call can be used by each user in listening, storage management, and multimedia environments.

Therefore, when a user using the service according to the present invention has a call for recording, the user must make a call through the call processing system and the voice recording system of the service provider, and the service provider can confirm the call content requested by the user. Create a dedicated call content site on the Web as a medium, and if a user belongs to a group such as a company and sends a request for use, send it to each user's personal email or to the server of the corporate administrator. To listen and manage through the integrated management program. In addition, billing / storage according to the user's use of the service may be made in the form of payment of information usage fee through the communication charge notice of the main telecommunication company, or may be processed in other ways.

The embodiment of the present invention may vary slightly depending on whether it is used by an individual or a group of companies, etc. The concept of the present invention will be described with reference to FIGS. 1 and 2.

1 is an exemplary view showing a case where a service user is an individual in the method for providing integrated call management service according to the present invention.

In FIG. 1, a customer's wireless telephone terminal 100, a wired telephone terminal 101, and a PC (PC) 102 are shown, wired / wireless telephone network 103, call processing system 104, voice recording system 105 ), A call receiver 106, a wired / wireless internet network 107, and a billing system 108 for a telecommunications carrier.

As shown in FIG. 1, at the request of a service user, a wireless telephone terminal 100 or a wired telephone terminal 101 is connected to a wired / wireless telephone network 103 (1), and a call processing system 104 of a service provider is provided. (2).

The call processing system 104 recognizes the calling party number, passes through an encryption algorithm for security, and connects the call to the voice recording system 105 of the service provider (3). The service provider's voice recording system 105 then detects the calling party number and, in the case of a new user, the user specifies a password and receives a call recipient number at the request of the service provider. Receive input.

The service provider's voice recording system 105 starts recording the call and connects the call from the user to the call receiver 106 via the wired / wireless telephone network 103 to establish a call between the caller and the receiver. (5).

The contents of the call recorded in the voice recording system 105 of the service provider are stored as a voice data file, and the customer accesses the voice recording system 105 of the service provider via the wired / wireless Internet network 107 with the PC 102 ( 6) After authenticating with phone number and password, it handles listening to recorded call contents and storing and managing recorded call contents according to its own choice.

To settle the fee, when the customer connects to the call processing system 104 of the service provider (1) through the wired / wireless telephone network 103 (2), the call processing system 104 uses When a call connection is made from the call processing system 104 to the service provider's voice recording system 105 (3), the billing system 108 of the telecommunications carrier is automatically charged (7). The voice recording system 105 receives the billing processing result so that the user can confirm it (8), and then the settlement is performed by including the information usage fee in the communication fee of the customer (8).

The present invention shown in FIG. 1 is connected to the service provider for the call that the individual user wants to record as described above, and then the call is connected to the receiver through the input of the receiver's number to record the call contents of the service provider's voice recording system ( 105) can be recorded. At this time, in the above-described embodiment, the recording is made from the call to the call receiver 106 in the voice recording system 105, but alternatively, the recording may be configured after checking the response of the receiver.

Fee settlement may be included in the communication charges issued to users by the telecommunications service provider in connection with the telecommunication service provider as described above.In addition, the fee settlement may be directly performed through direct payment, direct debit, credit card settlement, and giro transfer. It may be processed, or may be processed in connection with a service such as a point system used online.

2A and 2B are conceptual diagrams of another embodiment of the method for providing integrated call management service according to the present invention.

2A and 2B illustrate the case where the service user is an enterprise (group) customer. In groups such as corporations, a large number of members use a telephone through a key phone or a private branch exchange (PBX). In such a situation, a recording service for a call is recorded and recorded accordingly. To manage the content.

Figure 2a is a description of a method for providing integrated call management service for a customer using a PBX.

FIG. 2A illustrates a case in which an enterprise A using a PBX is installed and connected to a wired / wireless telephone network 103 through a wired telephone terminal 109 connected to the PBX 110 (1, 2), and then a call processing system of a service provider. (3), the call processing system 104 recognizes the calling party number, performs an encryption algorithm for security, and then accesses the voice recording system 105 of the service provider (4). After that, when a user inputs a personal identification number set by the company, the voice recording system 105 of the service provider searches for a database (DB: DataBase) to authenticate the user.

Next, when the user enters the call recipient number, the voice recording system 105 of the service provider starts to record the call, and is connected to the call receiver 106 through the wired / wireless telephone network 103 (6). .

The contents of the call recorded in the voice recording system 105 of the service provider are stored as a voice data file and transmitted to the personal email account 112 by the method preset in the enterprise (7, 8), or the enterprise manager server 113. Is sent to (7, 10). When sent to the personal e-mail account 112, listen and store management through a dedicated management program of the personal PC (9), and when sent to the corporate manager server 113, listen and store management through the voice recording manager program (11).

To settle the fee, after the customer connects to the service provider's call processing system 104 through the wired / wireless telephone network 103 (3), the target fee payment target is determined through caller ID recognition, and the service provider's voice recording system 105 ), The billing system is automatically charged in connection with the telecommunications carrier billing system 108 (12), and the result of the processing is transferred to the voice recording system 105 (13), so that the user can also check. After that, it is settled as an information usage fee in the customer's communication fee.

In the above embodiment, the enterprise customer uses a wired telephone terminal, but in contrast, when the wireless telephone terminal is used in connection with a PBX or other system board, the present invention can be applied thereto.

2B is a description of a method for providing integrated call management service for a customer who uses a key phone.

FIG. 2B is a case of the company B using a general key phone without using a PBX, and through the wired telephone terminal 109 connected to the key phone 111 in the enterprise (1), the wired / wireless telephone network 103 (2), and then to the service provider's call processing system 104 (3), which recognizes the calling party number and performs an encryption algorithm for security.

Next, the call processing system 104 accesses the voice recording system 105 of the service provider (4), and then enters the personal identification number set by the user as requested by the voice recording system 105. Then, the service provider's voice recording system 105 searches for the DB and authenticates it.

Thereafter, when the user enters the call recipient number, the voice recording system 105 of the service provider starts recording the call, and is connected to the call receiver 106 through the wired / wireless telephone network 103 (6).

The contents of the call recorded in the voice recording system 105 of the service provider are stored as a voice data file and transmitted to the personal email account 112 by the method preset in the enterprise (7, 8), or the enterprise manager server 113. Is sent to (7, 10).

When the recorded voice data file is transmitted to the personal e-mail account 112, the user listens to and stores and manages the data through a dedicated management program of the personal PC used by the user (9). Listen and store through the voice recording manager program (11).

To settle the fee, the customer connects to the service provider's call processing system 104 through the wired / wireless telephone network 103 (3), and then, determines the person to be paid for the fee through caller ID recognition, and the service provider's voice recording system 105 4), the billing system 108 is automatically charged by the telecommunications carrier billing system 108, and the result of the processing is transferred to the voice recording system 105 so that the user can also check. After that, it is settled as an information usage fee in the customer's communication fee.

3 is a flowchart illustrating an embodiment of a method for providing integrated call management service according to the present invention.

3 is a flowchart in which an individual customer uses the service according to the present invention, when the customer inputs 060-70X-XXXX number into the wireless telephone terminal 100 or the wired telephone terminal 101 (s301), the wired / wireless telephone network 103 is used. Access to the call processing system 104 of the service provider through (s302).

The call processing system 104 of the service provider recognizes the calling party number of the connected user (s303), through which the target payment fee is determined (s304), and after executing the encryption algorithm for security (s305), the service The call is connected to the provider's voice recording system 105 (s306).

The voice recording system 105 checks whether the using customer is a new customer or an existing customer through the calling party number (s307).

As a result of the confirmation, in the case of a new customer, the user inputs a password according to the system's request (s308), and transmits it to the voice recording system 105 of the service provider to receive it in the system (s309). Then, the voice recording system 105 requests the user to select a call or a listen, and the user selects and presses a call and a listen button.

As a result of confirming whether the voice recording system 105 is used as a new customer or an existing customer, the voice recording system 105 requests the user to select a call and listen immediately, and receives a selection from the user.

The voice recording system 105 examines what kind of selection the user has made for calls and listening (S310).

As a result of the test, when the user presses the call button, the receiver receives an input of the receiver number (s314), starts recording the contents of the call in the voice recording system 105 (s315), and receives the call through the wired / wireless telephone network 103 (106). Call) and the caller to the call (S316). When the call ends, the voice recording system 105 ends the call recording (s317), and the recorded voice data file is stored in the voice recording system 105 (s318).

As a result of checking whether the user has selected the call and listening, if the user presses the listen button, the user inputs the date or telephone number where the call was recorded (s311), and provides the user with the recording to listen. (s312), again, the user is asked to select for call and listen and end. In response to the user's request, the user checks what choice the user has made (S313).

As a result of checking what kind of selection the user has made, if the user selects a call, the process of repeating the receiver number input process (s314) is repeated.

As a result of checking whether the user has made a selection, if listening is selected, the process is repeated from the step S311 of receiving the recording date or the telephone number.

As a result of checking whether the user has made a selection, if the user selects the termination, the user is informed of the termination of the service, and the call is disconnected from the user.

Listening to the recorded content in the above embodiment is to input the recording date or telephone number, it may be input by combining them selectively or in combination. Alternatively, the service provider may guide the data being stored to the user in the form of a menu so as to receive the user's selection.

In addition, the confirmation and billing processing of the person who is to pay the fee may be processed by the call processing system 104 in connection with the billing system of the telecommunication service provider, and the voice recording system 105 confirms from the call processing system 104. Received caller ID is received, it may be billed in connection with the billing system of the carrier. Of course, there are other ways to charge. In addition, the billing may be an unconditional flat billing according to the user's use, or may be a method in which the billing amount is changed according to the user's usage history.

4A and 4B are flowcharts of another embodiment of a method for providing integrated call management service according to the present invention.

4A is a service provision flow according to the present invention for an enterprise customer using a PBX, as shown in the description of FIG. 2A above, and FIG. 4B is an enterprise customer using a key phone, as shown in FIG. 2B. The flow of service provision for.

First, it will be described with reference to Figure 4a.

Figure 4a is a case of the company A using a wired telephone terminal 109 connected to the PBX by installing a PBX, when the customer presses a preset speed dial through the wired telephone terminal 109 connected to the PBX 110 in the company (s401), through the PBX 110 (s402), to the wired and wireless telephone network 103, and then to the call processing system 104 of the service provider (s403).

The call processing system 104 recognizes the caller's number (s404), through which the payment fee payment target is determined (s405), and executes an encryption algorithm for security (s406). Then, the call processing system 104 connects to the voice recording system 105 to connect a call from the user (s407).

The voice recording system 105 receives a personal identification number from a user, that is, a customer (s408), authenticates through a search in a DB, receives a receiver number from the customer (s409), and starts recording a call (s410). ), A call is initiated between the customer and the receiver by connecting to the call receiver 106 through the wired / wireless telephone network 103 (S411).

When the call is terminated between the customer and the receiver (S412), and ends the recording of the call (s412), and stores the voice data file recorded by the voice recording system 105 of the service provider (s413).

The listening and storage management of the recorded voice data file according to the user's call is transmitted to the personal email account 112 by the method set in advance by the customer (s414) or the corporate manager server (s416). When transmitted to the personal e-mail account 112, the user listens and manages through the management-only program of the personal PC (s415), and when sent to the corporate administrator server, and controls the accessor through the voice recording manager program, this Through listening and storage management is possible (s417).

4B illustrates a case in which a wired telephone terminal connected to a general key phone is used without using a PBX, and a customer presets a speed dial number through a wired telephone terminal 109 connected to a key phone 111 in a company. Press (s451), through a key phone 111 (s452), connect to the wired / wireless telephone network 103, and then connect to the service provider's call processing system 104 (s453).

The call processing system 104 recognizes the caller's number (s454), and through this, determines the payee of the user fee (s455), and executes an encryption algorithm for security (s456). The call processing system 104 connects to the voice recording system 105 of the service provider and connects a call from the customer (s457).

The voice recording system 105 receives a personal identification number from the user (s458), authenticates through a search in the DB of the voice recording system 105, and requests the customer to input a recipient number.

The voice recording system 105 receives the receiver number from the customer (s459), starts recording the contents of the call (s460), connects to the call receiver 106 through the wired / wireless telephone network 103, and calls the caller between the customer and the receiver. Start (s461). Thereafter, when the call is terminated, recording of the call contents ends (s462), and the recorded voice data file is stored in the voice recording system 105 of the service provider (s463).

Listening and storing management of the recorded voice data file is transmitted to the personal e-mail account 112 in a predetermined manner in the enterprise (s464) or to the corporate manager server 113 (s466). When transmitted to the personal e-mail account 112, the user listens and manages through the management-only program of the personal PC (s465), and when sent to the corporate administrator server, and controls the accessor through the voice recording manager program, this Listening and storage management can be performed (s467).

5 is a detailed flowchart illustrating a process of listening, transmitting, and setting up voice recording data through a data communication network according to the present invention.

Referring to FIG. 5, the voice recording system 105 of the service provider is connected through the wired / wireless internet network 107 (S501). At this time, the connection may be a voice recording system, but may also be a web site operated by the service provider side associated with the voice recording system 105 of the service provider.

The user is selected to log in, receives login information (s502), and authenticates the user (s503). That is, to confirm that the user is registered. Here, the input login information may be referred to as an ID and a password. The ID may be a set phone number, and the password may be a password for an individual or a personal identification number for an enterprise.

After the user authentication is made, a menu of various contents provided by the service provider appears to the connected user (S504). The service provider receives a selection from the user and determines which menu the user has selected (S505).

As a result of determining which menu the user has selected, if the user selects a preference, the user receives a user's input by requesting information to be input by the user such as a gain mail account for transmitting the recorded voice data file. The user environment is set (s506).

As a result of determining which menu the user has selected, if the user selects a recording service (s507), the voice recording system 105 of the service provider is searched (s507), and information on the stored voice data file is provided according to the user's selection. To listen (S508).

Then, a menu for processing the provided voice recording data file is provided to request the user's selection, and the user's selection is received to check what the user's selection is (s509). In other words, after listening to the voice data file selected by the user, the user selects a management method and receives the selection.

As a result of checking the user's selection, if the user selects the mail transmission, the user connects a preset mail program (s510), and receives a receiver according to the user's input (s511). After the user's specification and input is completed, an e-mail is sent (s512). That is, the voice recording data file is transmitted to the designated recipient.

As a result of checking the user's selection, if the user selects the download, the user accesses the voice recording system 105 of the service provider and transmits the selected voice data file to the PC in use (S513).

As a result of checking the user's selection, if the user selects deletion, the user accesses the voice recording system 105 of the service provider and stores the selected voice data file in the database DB of the voice recording system 105 of the service provider. Delete it (s514).

As described above, the present invention, when the user wants to save the content for a one-time phone call without storing the content, after receiving the user's telephone connection and preparing to record, the phone call in connection with the requested recipient And record. The recorded call data can be heard again later, such as by a user making a phone call or a web connection, and can also receive, download, or delete an e-mail through environment setting or command input.

In the above embodiment, recording is performed by performing an encryption process from the time when the telephone connection is made by receiving a connection from the user, and in the case of the delivery of the recorded contents, the encryption technique is actively used to ensure the confidentiality of the user. You should.

The present invention described above is not limited to the above-described embodiments and the accompanying drawings, and various substitutions, modifications, and changes are possible in the art without departing from the technical spirit of the present invention. It will be apparent to those of ordinary knowledge.

The present invention as described above, by using the wired and wireless telephone network of the carrier to selectively record the contents of the call between the user and the receiver according to the user's request, so that the company that previously recorded all the call the cost There is a significant savings effect.

In addition, the present invention is required to record the contents of the call for customer management or business, but there is an effect of providing a call recording service at an effective cost to the user who could not perform this at an excessive facility construction cost under the existing environment.

In addition, the present invention, the recorded voice file is sent to a personal email account directly managed by a dedicated program has the effect of maintaining the optimum efficiency.

In addition, the present invention, since the encryption process from the telephone connection to the file transfer is accompanied by the confidentiality in the call and transmission process is effective to effectively handle the integrated call history management.

Claims (14)

In the call content integrated management service providing method applied to a communication system, A first step of receiving a telephone connection from a user who desires to record a call, and confirming the user; A second step of receiving information on a telephone call target from the user and connecting a call from the user to the telephone receiver; A third step of recording a telephone call between the user and the call party and storing it as a data file; And A fourth step of providing the user with a recorded call history according to a method specified by the user; Call contents integrated management service providing method comprising a. In the call content integrated management service providing method applied to a communication system, A first step of receiving a telephone connection from a user and confirming the caller number of the user to confirm that the user is a user of a group using a telephone in a group; A second step of receiving a personal identification number from the user and confirming a caller; A third step of receiving information on a phone call target from the user and connecting a call from the user to the call target; A fourth step of recording a telephone call between the user and the call party and storing it as a data file; And A fifth step of providing the recorded call history to the user according to a specified method; Call contents integrated management service providing method comprising a. In the call content integrated management service providing method applied to a communication system, A first step of receiving a telephone connection from a user through a designated telephone number and confirming a calling party number; A second step of identifying whether a new user is used by the caller number of the user and receiving a use registration from a new user; A third step of selecting and checking whether the user wants to record a call or confirms the recorded call contents; A fourth step of selecting a call recording history to be checked by the user and providing the user to listen to the user if the user selects confirmation of the recorded call contents as a result of the checking in the third step; A fifth step of receiving information on a telephone call target from the user and connecting a call from the user to the call target if the call recording is selected by the user as a result of the checking in the third step; And A sixth step of recording a telephone call between the user and the callee and storing it as a data file; Call contents integrated management service providing method comprising a. The method according to any one of claims 1 to 3, A seventh step of charging a service fee by checking a billing target based on the confirmed caller number of the user Call content integrated management service providing method further comprising. The method according to any one of claims 1 to 3, A seventh step of calculating a billing target based on the confirmed caller number of the user; An eighth step of determining a billing amount according to a service use of the user based on a service use time; And An eighth step of charging a bill incurred by using the service in a communication network fee used by the user; Call content integrated management service providing method further comprising. The method according to claim 1 or 2, The recorded call history, Method of providing integrated call management service, characterized in that for transmitting to the mail account selected by the user in accordance with the specified e-mail method from the user. The method according to claim 1 or 2, The recorded call history, Method for providing integrated call management service, characterized in that the user is transmitted from the user to the designated server can be confirmed by the user through the server. The method according to any one of claims 1 to 3, The caller number of the user is, Method of providing integrated call management service, characterized in that used as identification information (ID) for identifying the user. The method according to claim 1 or 3, For the user who wants to use the call content call management service newly, Method of providing integrated call management service, characterized in that for processing the service use request by recognizing the information of the user with the caller number confirmed by receiving a password. The method according to any one of claims 1 to 3, A seventh step of performing encryption processing to make a secure call for the call connection of the user requesting the call recording; Call content integrated management service providing method further comprising. The method of claim 10, An eighth step of receiving a request for providing the recorded call history from the user and performing encryption to securely provide the call; Call content integrated management service providing method further comprising. In the call content integrated management service providing system having a processor, A first function of receiving a telephone connection from a user wishing to record a call and confirming with the user; A second function of receiving information on a phone call target from the user and connecting a call from the user to the call target; A third function of recording a telephone call between the user and the call party and storing it as a data file; And A fourth function of providing the user with a recorded call history according to a method specified by the user A computer-readable recording medium having recorded thereon a program for realizing this. In the call content integrated management service providing system having a processor, A first function of receiving a telephone connection from a user and checking a caller number of the user to confirm that the user is a user of a group using a telephone in a group; A second function of receiving a personal identification number from the user and verifying a caller; A third function of receiving information about a phone call target from the user and connecting a call from the user to the call target; A fourth function of recording a telephone call between the user and the call party and storing the call as a data file; And A fifth function of providing the user with the recorded call history according to a specified method; A computer-readable recording medium having recorded thereon a program for realizing this. In the call content integrated management service providing system having a processor, A first function of receiving a telephone connection from a user through a designated telephone number and confirming a calling party number; A second function of grasping whether a new user is used by the calling party number of the user and receiving a use registration from a new user; A third function of selecting and checking whether the user wants to record a call or confirms the recorded call contents; A fourth function of selecting, by the user, a call recording history to be checked by the user and listening to the user when receiving a confirmation of the recorded call contents from the user as a result of the checking of the third function; A fifth function of receiving information on a telephone call target from the user and connecting a call from the user to the call target if the call recording is selected by the user as a result of the checking of the third function; And A sixth function of recording a telephone call between the user and the call party and storing the call; A computer-readable recording medium having recorded thereon a program for realizing this.