KR100935524B1 - Telephone currency contents record and currency particulars administration service method by sender - Google Patents

Abstract

1. TECHNICAL FIELD OF THE INVENTION

The present invention relates to a telephone call record and call history management service method by the caller.

2. The technical problem to be solved by the invention

The present invention utilizes an intelligent network to record the contents of a telephone call made by a subscriber without installing an additional device, and records and manages call details such as a call start time, an end time, and a call charge. To provide a computer-readable recording medium recording a telephone call record and call history management service method by the caller to check the recording and call history in real time and a program for realizing the method.

3. Summary of Solution to Invention

The present invention provides a telephone call recording and call history management service method by a caller applied to a telephone call recording and call log management service system, comprising: a first step of registering an authentication number of a service pre-subscriber into an intelligent network service device; A second step of identifying a caller's intention to use a service in a communication network through a service identification number (SAC); A third step of connecting the call exchanger and the incoming exchange period call path and the recording call path with the intelligent network peripheral device according to the call path connection instruction of the service control device; A fourth, wherein the intelligent network peripheral device records call contents between the caller and the called party, call number, called number, time stamp, and restores the connected call path according to the end of the call; and records a call termination time in the service controller and the intelligent network peripheral device. step; And through the process of confirming the registered authentication number is reproduced through the phone to the user using the text voice change function (TTS), recording and playback function of the peripheral device of the intelligent network, or registered during the registration process using the intelligent network-internet interworking device And a fifth step of transmitting the voice recording audio file to the user's PC through the information authentication process to check the call history and the recorded contents.

4. Important uses of the invention

The present invention is used for recording call contents and call history management service system.

Intelligent network, caller, scenario, call history, recording history

Description

Telephone call contents record and currency particulars administration service method by sender}             

1 is an exemplary configuration of a call recording contents and call history management service system to which the present invention is applied.

2 is a flow chart of an embodiment of a call recording contents and call history management service method by a caller according to the present invention;

Figure 3 is an embodiment procedure showing a call processing process for the call recording and call history recording of the caller in accordance with the present invention.

Figure 4 is an embodiment procedure showing a process of confirming the recording history and call history by using the telephone in accordance with the present invention.

Figure 5 is an embodiment procedure showing a process of confirming the recording history and call history using the Internet in accordance with the present invention.

* Explanation of symbols for the main parts of the drawings

11: user (caller) telephone 12: outgoing exchange                 

13: intelligent network service exchange 14: service control device

15: intelligent network peripheral device 16: terminating exchange

17: called party 18: PC

19: intelligent network-internet interworking device

The present invention relates to a method for recording a telephone call by a caller and a call history management service and a computer-readable recording medium recording a program for realizing the method. Caller's call to record the contents of calls made by the user, record and manage call history such as call start time, end time and call charges, and to check the recording and call history in real time by phone and PC The present invention relates to a call recording and call history management service method and a computer-readable recording medium recording a program for realizing the method.

In general, when a caller (caller) wants to record a conversation with a caller (receiver), the caller should use a telephone with a recording device or a separate accessory. In addition, the recording function or the telephone mailbox function provided by the telephone network or the mobile telephone network is not determined by the caller, but is determined by the called party and does not satisfy the caller's desire to record the contents of the call. The telephone user may wish to utilize his / her call contents and histories for various purposes, but the financial burden on the phone with a recording device or a separate additional device is incurred. There is a problem that is difficult to receive.

In relation to the prior art as described above, look at the "content recording-playback service (application number: 10-1999-34085, August 18, 1999) in the intelligent network of the Republic of Korea as follows.

In the light of the present invention which satisfies the effectiveness and economics since only the selected call is inputted by the user and the selected call is connected to the intelligent network exchange, the intelligent network service exchanger in the call recording / replaying service in the intelligent network is provided. When a call is attempted to make a call to a subscriber subscribed to a recording service, it is responsible for connecting the circuit and requesting the recording service of the call to the intelligent network service control system. There is no specific information about this, and in order to implement this function, all calls originating from ordinary telephones should be judged whether or not the caller calls the subscriber who is subscribed to the recording service through the intelligent network service exchange. To myself All incoming calls must be communicated with the intelligent network control system in order to be judged whether or not they have subscribed to the service.To this end, the current network structure must be broken to complement all calls via the SSP or to perform the function of the intelligent network switch at all end-station exchanges. .                         

In addition, although a large-capacity SCP must be established to authenticate all calls, calls that require actual authentication have only a few disadvantages compared to all calls, and the current network configuration and switching model (the SSP function is not implemented in the single-station exchange). Of the 1000 exchanges, only 69 exchanges perform the SSP function, which is also a relay exchange rather than a single exchange, and some models such as the inverter exchange used as a single exchange are impossible to implement. There is no effectiveness of service provision.

In addition, in the light of the present invention in which the user is authenticated by the calling number and the authentication number so that the communication secret of the user can be more reliably protected by limiting the outgoing call that can confirm the call history, the contents of the call recording and playback in the intelligent network Only the process of inputting the service identification number during the playback of the recording of the service is referred to, but it is not mentioned in detail how the intelligent network service control device acquires the subscriber's information. If only the service identification number is dialed, the subscriber station can determine that the subscriber is subscribed to the recording service and provide the service through direct communication with the intelligent network service control device. Proposal by ARS The service can be provided only when the user's information is transmitted through broadcasting and DTMF transmission and reception.In consideration of the current communication network structure, the SSP function of the single-station switching system is impossible, so there is no practicality. Service convenience is hampered and there is no authentication process, so any phone or person can check the recording history and thus cannot protect the user's communication secret.                         

On the other hand, the intelligent network implements various service functions (information broadcasting, call connection, digit collection, etc.) commonly required in communication services (especially voice communication) in advance and helps to provide services more easily by combining them. .

When developing a communication service, rather than developing a service by considering how to combine these functions, the service is considered first and a more efficient provision method is found, and various implementations are compared to find an optimal solution. If you have a solution, you will use an intelligent network.

Although the above patent (application number: 10-1999-34085) said that voice is recorded and played back using an intelligent network, the technology of recording and playing back voice is one of several element functions provided by an intelligent network, and a user is required to provide a service. The method of recording and playing back should be clearly defined. In other words, when the called party receives a call, the incoming network is notified of the incoming call by the intelligent network exchanger. However, it is unclear what kind of information is delivered in the form of the information despite the fact that it must be actualized to provide the service. In addition to the intelligent network, various devices such as call distribution device or recording device constituted by CTI technology can also be referred to as infrastructure or infrastructure technology that can provide various additional functions. And creative elements exist. Note that simply using and combining functional elements does not create a service.

In addition, it is also shown in the telephone call recording agent service (http://voicechip.co.kr/memo/memo-1.htm) by the caller in relation to the prior art as described above. Of course, this is a technology that is connected to the ARS system when making a call to the server and automatically recording when making a call to the other party according to the announcement, but in the present invention, the service identification number is added in front of the desired telephone number, but the difference is somewhat different. In addition to these differences, the differences that are roughly described in more detail are as follows.

In the case of the conventional recording agent service, when a call is formed between the caller and the ARS system, the call exchanger already starts a call recording and charging, and the exchange period signaling is also performed only in the ARS acceptance exchange period at the call exchanger. When the service user enters the called number according to the ARS request, the ARS generates a new call through the exchange to connect with the called subscriber.When the called subscriber receives a call, the ARS system calls between the calling subscriber and the ARS and the ARS. Between the ARS and the called party, an outgoing exchange that handles an outgoing call of another ARS is placed, and the outgoing exchange performs new call recording, charging, and inter-station signal processing. . For this reason, even though there is only one call between the actual caller and the called party, the communication network recognizes and processes two general calls, and the called party recognizes that the call comes from the ARS, not the call. . In other words, if the called party is using the calling number verification service, the calling number of the service call is indicated by the ARS number instead of the original calling party number.

In addition, if the service device is located in a specific place (Seoul) and the caller uses the service in a specific area (Jeju), and the called party resides in the same area, the call route between the caller and the called party is between Jeju-Seoul call rate and Seoul-Jeju. Costs or fees of two calls required for the call, there is a problem that occupies unnecessary communication network.

The present invention has been proposed in order to solve the problems described above, by utilizing the intelligent network phone subscribers to record the contents of their calls without the installation of additional equipment, call start time, end time and call charges, etc. Records and manages call history and records telephone call contents and call history management services by callers to enable real-time recording and call history by phone and PC. The purpose is to provide a recording medium that can be read by.

In the present invention for achieving the above object, in the telephone call recording and call history management service method by the caller applied to the telephone call recording and call history management service system, the authentication number of the service pre-subscriber to the intelligent network service device First step of registering; A second step of identifying a caller's intention to use a service in a communication network through a service identification number (SAC); A third step of connecting a call exchanger and a call exchange period call path and a recording call path with an intelligent network peripheral device according to the call path connection instruction of the service control device; The fourth intelligent network peripheral device recording call contents between the caller and the called party, calling number, called number, time of day recording, and restoring the connected call path according to the end of the call, and recording the call termination time in the service control device and the intelligent network peripheral device. step; And through the process of confirming the registered authentication number is reproduced through the phone to the user using the text voice change function (TTS), recording and playback function of the peripheral device of the intelligent network, or registered during the registration process using the intelligent network-internet interworking device And a fifth step of transmitting the voice recording audio file to the user's PC through the information authentication process to check the call history and the recording contents.

In addition, the present invention, the telephone call content recording and call history management service system provided with a processor, the first function of registering the authentication number of the pre-subscriber in the intelligent network service device; A second function of identifying a caller's intention to use a service in a communication network through a service identification number (SAC); A third function of connecting a call exchanger and a call exchange period call path according to a call path connection instruction of a service control device and a recording call path with an intelligent network peripheral device; A fourth, wherein the intelligent network peripheral device records call contents between the caller and the called party, call number, called number, time stamp, and restores the connected call path according to the end of the call; and records a call termination time in the service control device and the intelligent network peripheral device. function; And through the process of confirming the registered authentication number is reproduced through the phone to the user using the text voice change function (TTS), recording and playback function of the peripheral device of the intelligent network, or registered during the registration process using the intelligent network-internet interworking device It provides a computer-readable recording medium that records a program for realizing the fifth function of transmitting the voice recording audio file to the user's PC through the information authentication process to check the call history and recording contents.

In the present invention, the sender and the intelligent network exchanger are connected and the intelligent network exchanger and the called party are connected to each other. The originating exchanger and the destination exchanger are physically connected to the trunk line and communicate by the relay signal between the stations. Therefore, as in the general call processing, the signal exchange between the originating exchange and the terminating exchange is free and there is no difference in terms of the originating and terminating exchange between the general call and the service call which are not provided with the service (billing, calling number request, call forwarding, etc.). Does not have

In addition, when using the intelligent network as in the present invention, the actual call path may be composed of one call between Jeju-Jeju, and a nearby intelligent network peripheral device may be used. Service processing is possible by occupying dozens of ms.

As described above, the present invention allows a general telephone user to record the contents of a call for a call made by the user without directly installing a separate recording device or an additional device, and record and manage the call history such as a call start time, an end time, and a call charge. In addition, an object of the present invention is to enable a telecommunication network operator to economically provide a service that enables a user to check recording contents and a call history in real time through a telephone or the Internet. In particular, in the case of a company conducting professional marketing activities (TM: Tele Marketing) using the phone through the present invention, it is possible to manage how the employees of their company call the customers and conduct sales activities, and occur during the sales activities. To accurately analyze and resolve friction with customers through reliable call recordings and call histories.                     

The above objects, features and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings. Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is an exemplary configuration diagram of a telephone call contents recording and call history management service system to which the present invention is applied, utilizing an intelligent network owned by most communication network operators, and providing telephone call contents recording and call history management services by a caller. The detailed configuration of the necessary intelligent network and the communication network between the sender, intelligent network and called party is shown.

As shown in FIG. 1, in the drawing, "11" is a user (caller) phone using the service of the present invention, "12" is an outgoing exchange that accommodates a caller phone, and "13" is an intelligent network service switch (SSP). Switching Point), "14" is a Service Control Point (SCP), "15" is an Intelligent Peripheral (IP), "16" is an incoming exchange that accepts called telephones, and "17" is The called telephone, "18", represents a computer (PC) of a service user who can use the Internet, and "19" represents an intelligent network-internet interworking device.

FIG. 2 is a flowchart illustrating a method for recording a telephone call by a caller and a call history management service according to an embodiment of the present invention. When the intelligent network is used, it is possible to provide a service that satisfies the above various cases and conditions. .

As shown in Fig. 2, a service identification number (SAC 1) is added in front of the called number and dialed (201).                     

Subsequently, it is checked whether the user is subscribed to the service (202). If the user is not subscribed to the service, the user records and confirms the recording of the call and the call history by using the telephone (203).

If the user is pre-subscribed into the service, check whether the group is used (204). If the user does not use the group, if the individual user uses the phone according to the communication confirmation method, the calling number is indexed to the peripheral device of the intelligent network (INDEX). Call record and the call history and confirm the record (205). In addition, when not using a group, if a user uses the Internet according to the communication confirmation method, the call contents and history are recorded using the caller's index as an index to the intelligent network Internet interworking device via the intelligent network peripheral device, and the record is recorded. Confirm (206).

On the other hand, when using a group, the Group ID is identified using the calling number (207), and the call contents and history are recorded using the calling number as an index on the intelligent network internet linkage device via the intelligent network peripheral device, and the record is confirmed. (208).

Referring to the operation of the telephone call record and call history management service method by the caller of the present invention having the procedure as described above in detail.

2 shows that the use of an intelligent network enables the provision of services in scenarios satisfying various cases and conditions (203, 205, 206, 208). Depending on the type of service provided by the network operator or the non-subscribed type, the verification procedure or use procedure may be different ("A"). It can be divided into the case of using ("B"), and can also be divided into the case of using by individual and the case of registering several phone numbers at once and using them as a group ("C").

In order to provide the service of the present invention, the caller's intention to use the service must be grasped in the communication network. For this purpose, the user must dial a service identification number (SAC 1: Service Access Code 1) before the telephone number that he / she wants to call. . The call is connected to the intelligent network by the SAC, and the intelligent network manages the call to automatically record and manage the call. At this time, the recorded call contents and call history should be confirmed only by the user himself in order to protect the confidential communication of the individual. For this purpose, the authentication procedure for the user's confirmation is necessary, and the information necessary for authentication records the call history. It should already be registered in the intelligent network service device before the time point.

Therefore, when the individual user who does not subscribe to the service as shown in "203" of FIG. 2 wants to record and confirm the recording of the call and the call history by using the telephone, when checking the call history with the corresponding caller number at the time of using the service. Provide the service by collecting the necessary temporary certification number from the user.

In the case of the individual user or the group user who subscribed the service in the form of internet confirmation in advance, such as "206" and "208" of FIG. 2, a call transfer process is required to the intelligent network-internet interworking device. A service using and providing method according to the four scenarios described above will be described in detail with reference to FIGS. 3 to 5 to be described later.

FIG. 3 is a flowchart illustrating a call processing process for recording call details and call history of a caller according to the present invention. FIG. 3 illustrates a caller call processing, that is, a procedure for recording call detail and call history. This procedure applies equally to individual users and group users who have pre-subscribed to the service.

As illustrated in FIG. 3, a method and procedure for calling caller call processing, that is, recording call details and call history, are described. This procedure is equally applicable to individual users and group users who have previously subscribed to the service. In order to provide the service of the present invention, the caller 11 should be able to grasp the service intention of the caller from the communication network. For this purpose, the user dials a service identification number (SAC 1: Service Access Code 1) before the telephone number he / she wants to call. (301) The originating exchange 12 recognizes the identification number dialed by the user and routes the corresponding call to the intelligent network service exchange 13, and performs the inter-station signal processing of the originating telephone number, the called party number and the service identification number with the intelligent network service exchange. Transfer to the intelligent network service exchange through (302). The caller's phone number delivered in this way is used as a distinction code for distinguishing call recordings and call history of different users, and the intelligent network service exchanger 13 recognizes the service identification number and transmits the caller's phone number to the service controller 14. The caller's service intention is transmitted, including the called party's telephone number (303). The service control device 14, which has received the service usage intention, determines whether to provide the service (304), and connects the intelligent network service switcher 13 to the intelligent network peripheral device 15 with a call connection instruction 305 and a caller's call. In step 307, the intelligent network peripheral device 15 instructs the user to prepare to record the contents of the call and to record the calling party number and the called party number (306). The destination exchange 16 receives an incoming call connection from the intelligent network service exchange 13 and calls the incoming call (308). The intelligent network service exchanger 13 receives a response signal from the destination exchange 16 to receive a response between the caller and the called party. After confirming that the call has been formed, the caller and the called party can be connected by connecting three physical call paths including the call exchanger and the call exchange period call path, including the communication path with the already configured intelligent network peripheral device 15. In addition, the intelligent network peripheral device 15 can record the contents of the call between the caller and the called party, and the intelligent network peripheral device 15 starts recording the contents of the call at the same time as the connection to the call and records the call start time (309, 310). . At this time, the intelligent network peripheral device 15 stores as a universal audio file for smooth management and utilization of voice recording data.

When the call is terminated by the caller or the called party, the intelligent network service exchanger 13 recognizes the end of the call (311) and notifies the service control device 14 (312) and restores the call path connected to the intelligent network service exchanger (13). (313). The service control device 14 and the intelligent network peripheral device 15 record the end time of the call (314). At this time, the intelligent network service exchanger 13 also records the calling number, the called number, the clock time and the closing time, and the recorded data is used by the telecommunication network operator as the call charge data. The service control device 14 may also record the calling number, the called number, the clock time, the closing time, and whether the recording is possible, and may be used together with the recording data of the intelligent network peripheral device 15.

When the individual user who does not subscribe to the service wants to be provided with the service, unlike the above-mentioned case, since the authentication number necessary for checking the call history does not exist in the service control device 14, the authentication number input procedure (601 to 606). Should be added and records maintained. The authentication number input procedure is performed after the service identification number and the called number input procedure, the service control device 14 recognizes that the calling party number is not a pre-subscribed call (304), the service control device 14 is an intelligent network service switch ( 13, the configuration of the call with the intelligent network peripheral device 15 is instructed (601) and the intelligent network peripheral device 15 is instructed to provide the authentication number input announcement broadcast (602). The intelligent network service exchanger 13 constitutes a communication path with the intelligent network peripheral device 15 (603), and the intelligent network peripheral device 15 provides the user with an authentication number input announcement broadcast (604), and the user presses the DTMF button. After collecting and recording the entered authentication number (605), and notifies the service control device 14 (606). The service control apparatus records the corresponding caller number and the authentication number, and the rest of the procedures (305 to 313) are the same as described above.

4 is a flowchart illustrating an example of a process of confirming a recording history and call history using a telephone according to the present invention, and a user may use and verify a service only by using a telephone of a corresponding caller number.

As shown in Fig. 4, the user dials the confirmation service identification number (SAC2) to confirm the recorded data (401). The originating exchange 12, which recognizes the user identification dialing service identification number (SAC2), routes the call to the intelligent network service exchanger (13), and sends the caller's telephone number and the verification service identification number (SAC2) to the intelligent network service exchanger. It transmits to the SSP through the inter-station relay signal processing with the SSP (402). The intelligent network service exchange recognizes the service identification number (SAC2) for confirmation and transmits the caller's phone number and the caller's call confirmation confirmation to the service control device 14 (403). The service control device 14 checks whether the caller's telephone number is a subscription to the service or checks whether the call number has been recorded in the calling telephone number and the authentication number is registered (404). Instructs the intelligent network peripheral device 15 to request a mutually configured call path (405) and when the call path is configured (406), the service control device 14 provides a user authentication number request guide broadcast to the intelligent network peripheral device 15. (407). The intelligent network peripheral device 15 provides the user with a guide broadcast asking for the authentication number (408) and collects the authentication number inputted by the user using the DTMF button (409) of the phone and transmits it to the service control device (410). The service control device 14 authenticates the caller number and the authentication number by comparing with the previously registered subscription information (411). The service control device 14, which has completed the authentication procedure, instructs the intelligent network peripheral device 15 to provide the corresponding record contents (412).

The intelligent network peripheral device 15 provides a guide broadcast asking for the recording date and time to be checked (413). When the user inputs the recording date and time by using the DTMF button of the telephone (414), the intelligent network peripheral device 15 collects and analyzes the corresponding recording data. And sort the searched data and add the search number. The intelligent network peripheral device 15 combines important information such as a called number, visual time, and the like by using a voice synthesis function as a voice by using a voice synthesis function and guides the broadcast to the user (415). Select the number of the call data that you want to check the details of the number with the DTMF button (416). The DTMF signal input in this way is received and analyzed by the intelligent network peripheral device 15 to determine the corresponding call history, and the determined call history is voiced through a text-to-speech function (TTS: Text To Speech) of the intelligent network peripheral device 15. Provided to the user, the call content of the call is reproduced through the phone to the user using the recording and playback function of the intelligent network peripheral device 15 (417).

5 is a flowchart illustrating an example of a process of confirming a recording history and a call history using the Internet according to the present invention.

As shown in FIG. 5, first, the user must determine the calling party number to use the service at the time of service subscription and the ID and password to use when checking the call history through the Internet, which is a service control device 14 And the intelligent network-internet interworking device 19. When the service is used by a group such as a TM company, multiple service caller numbers, group IDs, and group passwords are recorded. Recorded data is stored in the service control device 14 and the intelligent network peripheral device 15 (501), the service control device 14 determines that the caller number is subscribed in the form of Internet confirmation, and then the service control device 14 The call history is transmitted to the intelligent network-internet interworking device 19, and at the same time, the call recording and call history recorded data recorded in the intelligent network peripheral device 15 are transmitted to the intelligent network-internet interworking device 19 ( 503). The intelligent network peripheral device 15 transmits call recording and call history record data to the intelligent network-internet interworking device 19 (504), and the intelligent network-internet interworking device 19 includes a service control device 14 and an intelligent network peripheral device ( 15) Analyze the record data received from 15) and use the information registered in the subscription procedure to manage the database (Data-Based) with the caller number and ID as the index. In the case of a group user, the calling party number and the group ID are used as indexes (505). The intelligent network-internet interworking device 19 provides a communication function with the user via the internet using a web server function, and the user connected to the intelligent network-internet interworking device 19 via the internet is the intelligent network-internet interworking. The user accesses the URL of the device 19 and logs in using the already registered ID and password (506). The intelligent network-internet interworking device (19) authenticates the user and stores the call history of the corresponding ID (DB). In step 507, the searched content is edited and provided to the user's PC screen. When the user wants to confirm the call recording, the intelligent network-internet interworking device 19 transmits the voice recording audio file to the user's PC by utilizing the file transfer function (508). The user can play back the audio file using the audio file player program installed in the PC (509).

The method of the present invention as described above may be implemented as a program and stored in a computer-readable recording medium (CD-ROM, RAM, ROM, floppy disk, hard disk, magneto-optical disk, etc.).

The present invention described above is not limited to the above-described embodiments and the accompanying drawings, and various substitutions, modifications, and changes are possible in the art without departing from the technical spirit of the present invention. It will be clear to those of ordinary knowledge.

The present invention as described above, the subscriber using the service has the effect that it is possible to easily obtain a reliable call details and details, such as a call for his or her phone without additional cost according to the installation of a separate recording device. In particular, the present invention records the contents of a call to an unspecified audience for TM activities by using this service in the case of a person and a company using a telephone to promote and market a product (TM) (Tele-Marketing). It is possible to accurately manage transaction details concluded by TM activities by managing call history, to identify the cause of complaints that can occur during telephone calls, to obtain evidence of resolution, and to manage the working status of TM personnel. There is.

Claims (5)

In the telephone call recording and call history management service system applied to the call recording contents and call history management service method, A first step of registering the authentication number of the service pre-subscriber in the intelligent network service apparatus; A second step of identifying a caller's intention to use a service in a communication network through a service identification number (SAC); A third step of connecting a call exchanger and a call exchange period call path and a recording call path with an intelligent network peripheral device according to the call path connection instruction of the service control device; A fourth, wherein the intelligent network peripheral device records call contents between the caller and the called party, call number, called number, time stamp, and restores the connected call path according to the end of the call; and records a call termination time in the service control device and the intelligent network peripheral device. step; And The information registered during the registration process using the intelligent network-internet interworking device is played through the phone to the user using the text-to-speech function (TTS) and the recording and playback function of the peripheral device through the verification process of the registered authentication number The fifth step of transmitting the voice recording audio file to the user's PC through the authentication process to check the call history and recording contents Telephone call contents recording and call history management service method by the caller comprising a. The method of claim 1, The telephone call contents recording and call history management service is driven by the caller, and the telephone call contents recording and calling by the caller, characterized in that different scenarios are provided according to whether the telephone call contents recording and call history management services are subscribed. History management service method. The method of claim 1, In the telephone call contents recording and call history management service, recording and calling the telephone call contents by the caller, which stores and manages a plurality of different recording materials and call history in real time by using the calling party number in an intelligent network. History management service method. The method according to any one of claims 1 to 3, The telephone call contents recording and call history management service recording and calling history management service method by the caller, characterized in that to register and manage one group ID (ID) for a plurality of service use caller numbers. In the telephone call content recording and call history management service system having a processor, A first function of registering the authentication number of the service pre-subscriber in the intelligent network service apparatus; A second function of identifying a caller's intention to use a service in a communication network through a service identification number (SAC); A third function of connecting a call exchanger and a call exchange period call path according to a call path connection instruction of a service control device and a recording call path with an intelligent network peripheral device; A fourth, wherein the intelligent network peripheral device records call contents between the caller and the called party, call number, called number, time stamp, and restores the connected call path according to the end of the call; and records a call termination time in the service control device and the intelligent network peripheral device. function; And The information registered during the registration process using the intelligent network-internet interworking device is played through the phone to the user using the text-to-speech function (TTS) and the recording and playback function of the peripheral device through the verification process of the registered authentication number Fifth function of transmitting voice recording audio file to user's PC through authentication process to check call history and recording contents A computer-readable recording medium having recorded thereon a program for realizing this.

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