JP2009048572A - Service record management system, method, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a service record management system capable of managing man-hour record data in units of in-charge modules. <P>SOLUTION: A man-hour result database 123 of a service management server 10 stores basic information including in-charge module information or the like indicating roles which employees take charge of in an organization. A service-man-hour input receiving section 111 receives data on the service record of employees and data on the man-hour record of the employees from a terminal through a network, stores in a service record database 122 service record data based on data regarding the received service record, and stores in the man-hour record database 123 man-hour record data with the in-charge module information or the like of the employees added to the data on the received man-hour record. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a system and the like for managing employee work results and man-hour results, and more particularly to a work result management system and the like for realizing man-hour result management in module units. In addition, it relates to a work performance management system, etc., for realizing optimization of working hours.

Conventionally, a system has been realized in which daily work performance data of each employee is input from a terminal and the input work performance data is stored and managed in a database.
For example, Patent Document 1 discloses a technique for efficiently managing business hours spent on a work process by sharing work processes used by members belonging to the organization among a plurality of themes.
Japanese Patent Laying-Open No. 2003-187041

In recent years, in the development of multifunction peripherals and printers, the development method has changed from development for each model to development for a common module unit of a plurality of models. For this reason, in order to carry out continuous process improvements, work man-hours in module units are required. However, in the system of Patent Document 1, it is not possible to grasp the module in charge of each employee, and therefore it is not possible to grasp the work man-hour performance of each module.
Further, in the conventional system, since compliance with laws and regulations concerning labor is not taken into consideration, for example, it is impossible to grasp the excess of working hours and overtime hours for each employee.

The present invention has been made in view of the above problems, and an object thereof is to provide a work performance management system and the like that can manage man-hour performance data in units of assigned modules.
Another object of the present invention is to provide a work performance management system for ensuring compliance with labor-related laws and regulations.

In order to achieve the above object, the work performance management system according to the first aspect of the present invention includes:
Responsible module information storage means for storing responsible module information indicating the role that the employee is responsible for in the organization;
An input acceptance means for accepting input of data relating to employee work results and data relating to employee man-hours;
Work performance storage means for storing data relating to the work performance of employees received by the input reception means as work performance data;
The man-hour record storage means for attaching the employee module information stored in the module-in-charge storage means to the data relating to the man-hour record of the employee received by the input receiving means, and storing it as man-hour record data;
It is characterized by providing.

Means for determining whether or not there has been a change in affiliation for an employee whose input is to be accepted by the input acceptance means, with reference to information relating to a change in the department to which the employee belongs in the organization;
If it is determined that there has been a change in affiliation for the employee, an input for specifying the module in charge after the change is accepted, and means for changing the module information of the employee stored in the module information storage unit in charge;
May be further provided.

Means for performing determination processing based on a predetermined standard regarding working hours for work performance data stored in the work performance storage means;
An alert means for performing an alert process on an employee whose work performance is determined not to satisfy the predetermined standard;
May be further provided.

The alert means includes
Means for acquiring the email address of at least one of the employee and the employee's boss determined that the work record does not satisfy the predetermined standard, and sending an alert email to the acquired email address;
Means for outputting a list of employees determined that the work performance does not satisfy the predetermined criteria;
You may provide at least one of these.

In addition, the work performance management method according to the second aspect of the present invention is:
A responsible module information storage step for storing responsible module information indicating the role that the employee is responsible for in the organization;
An input acceptance step for accepting input of data relating to employee work results and data relating to employee man-hour results;
A work record storage step for storing data related to the work record of the employee received in the input receiving step as work record data;
A man-hour record storage step for attaching the employee module information stored in the person-in-charge module information storage step to data related to the man-hour record of the employee accepted in the input acceptance step, and storing it as man-hour record data;
It is characterized by providing.

A program according to the third aspect of the present invention is:
Computer
Responsible module information storage means for storing responsible module information indicating the role that the employee is responsible for in the organization;
An input acceptance means for accepting input of data on employee work results and data on employee man-hours;
Work performance storage means for storing data relating to the work performance of the employee received by the input reception means as work performance data;
A man-hour record storage unit for attaching the employee module information stored in the module-in-charge storage unit to the data relating to the man-hour record of the employee received by the input receiving unit, and storing it as man-hour record data;
It is made to function as.

  According to the present invention, man-hour performance data can be managed in units of assigned modules. In addition, it is possible to realize a system for complying with labor laws and regulations.

Hereinafter, a work performance management system according to an embodiment of the present invention will be described with reference to the drawings.
A system configuration of a work performance management system according to an embodiment of the present invention is illustrated in FIG. As shown in the figure, this work performance management system includes a work management server 10, an entrance / exit management server 20, a terminal 30, a person-in-charge terminal 40, and a card reader 50, which are a network such as a LAN. They are connected to each other by NW.

  A hardware configuration diagram of the work management server 10 is shown in FIG. 2, and a software configuration diagram is shown in FIG. As shown in FIG. 2, the work management server 10 includes a computer that includes a control unit 11, a storage unit 12, and a communication unit 13.

  The control unit 11 includes a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), and the like, and reads and executes an operation program or the like stored in advance in the storage unit 12 so as to work. A man-hour input receiving unit 111, a work application receiving unit 112, a totaling unit 113, a labor management unit 114, a data management unit 115, a data analysis unit 116, and the like are logically realized.

  The work / man-hour input receiving unit 111 performs processing for receiving input of work results and man-hour results. Specifically, when a work / man-hour input request is received from the terminal 30, an input screen (work / man-hour input screen) for receiving input of the work record and the work record is transmitted to the terminal 30. The work result data and the man-hour result data based on the input data received from the terminal 30 are respectively stored in the work result DB 122 and the man-hour result DB 123 of the storage unit 12. An example of the work / man-hour input screen is shown in FIG. As shown in the figure, the work / man-hour input screen includes a date area E1 that accepts date input, a work input area E2 that accepts input related to work results, a man-hour input area E3 that accepts inputs related to man-hour results, and overtime work in the month An information display area E4 for displaying information such as the total time, number of leave, total working hours, and a menu area E5 for displaying a process menu selectable are provided.

  In particular, in the work input area E2, input is received for items related to work results such as “start time”, “end time”, “break time”, “late / early departure”, and the like. For example, when an input to confirm the input content is made for each item, the work / man-hour input receiving unit 111 receives the input data and a preset calculation formula (for example, “actual working hours” = “end work”). Based on “time” — “starting time” — “break time” — “late / early departure time”, etc.), actual working hours, overtime hours, midnight hours, etc. are calculated and displayed.

  In the man-hour input area E3, man-hour input for each work is accepted. For each operation that accepts man-hour input, basic information such as “(department) theme number”, “theme name”, “work name”, “work classification”, “module in charge”, etc. is read from the man-hour performance DB 123 of the storage unit 12. Is displayed. Here, the responsible module indicates the role that the employee is responsible for in the organization. Moreover, the input data of the work man-hour is stored in the man-hour record DB 123 in association with the displayed basic information. Note that the input value may be a value in% or the work time may be input as it is. When% input is made, the working time may be calculated based on the actual working time.

  In the information display area E4, data values such as overtime hours, number of leave, total work hours, etc. read from the work performance DB 122 of the storage unit 12 based on the employee ID are displayed. At this time, based on the criteria set in advance for each data, it is determined whether the value to be displayed corresponds to “Caution”, “Warning”, or “Excess”. Performs the specified color display.

  The work application reception unit 112 performs work application reception processing related to overtime work and holiday work by employees, and management processing approval processing for work applications. Specifically, when a work application request is received from the terminal 30, information for work application (for example, the applicant's employee ID, department, application type such as "overtime work" and "holiday work", work date and time, etc.) ) Is transmitted to the terminal 30, and the received input data is stored in the application data DB 125 as application data. In addition, when an approval request is received from the terminal 30, the application data to be approved is read from the application data DB 125, and an approval screen for inputting approval for the work application indicated by the read application data is transmitted to the terminal 30 for input of approval. Is stored in the application data DB 125 as approval data in association with the corresponding application data.

  The totaling unit 113 performs a totaling process of work results and man-hour results. Specifically, using each data stored in the work performance DB 122, the total working hours, overtime hours, total working hours, etc. for each employee ID are calculated and stored in the work performance DB 122. Further, the totaling unit 113 performs a totaling process for man-hours for each employee ID, each department, each theme number, and each module in charge for a predetermined period (for example, every day, every month, etc.), and stores the totaling result data in the totaling DB 126. .

  The labor management unit 114 performs processing to identify an employee who is likely to violate the rules and regulations that should be observed in labor management based on a predetermined standard based on labor laws and regulations, and to output an alert. . Specifically, based on each criterion indicated by the criteria information stored in the alert criteria information DB 124, data such as total working hours, overtime hours, number of leave, etc. stored in the work performance DB 122 It is determined whether or not the leaving date / time information or the like is an alert target (for example, whether or not the total working time exceeds a predetermined time). If it is determined that it is an alert target, the corresponding employee and superior's mail address are read from the employee information DB 121 and an alert mail is transmitted. In addition, a part of employee information (for example, employee ID, name, department, etc.) of the employee to be alerted may be extracted, and the extracted list data may be generated and transmitted to another computer. You may make it print out from the printing apparatus which is not shown.

  When the data management unit 115 receives a setting request for various information such as employee information and basic information from the terminal 30, the data management unit 115 transmits a setting screen for various information to the terminal 30 to accept the input of the setting contents. Various information stored in the DB is set / changed. In addition, the data management unit 115 cooperates with the work / man-hour input receiving unit 111 to receive the work / man-hour input request from the terminal 30 and is stored in the storage unit 12 of the department to which the employee belongs in the organization. Refer to information related to the change (for example, transfer list data generated during organizational changes or personnel changes, etc.) to determine whether there has been a change in affiliation for employees who are subject to work / man-hour input. If there is a change in affiliation, a change input screen for the responsible module or the like is transmitted to the terminal 30 to receive a necessary change input, and the basic information stored in the man-hour record DB 123 is updated. Further, the data management unit 115 receives the entry / exit date / time information of each employee from the entry / exit management server 20 and stores it in the work performance DB 122.

  The data analysis unit 116 performs man-hour data aggregation / processing according to the man-hour data aggregation / processing request from the person-in-charge terminal 40. Specifically, for example, the man-hour results for each module in charge or by model are aggregated to generate form data, which is transmitted to the requesting person-in-charge terminal 40.

  The storage unit 12 is composed of, for example, a hard disk device or the like, and stores an operation program to be executed by the control unit 11 and various data necessary for processing. The storage unit 12 includes an employee information DB 121, a work performance DB 122, a man-hour performance DB 123, an alert reference information DB 124, an application data DB 125, a totalization DB 126, and the like.

The employee information DB 121 stores employee information related to employees. The employee information includes, for example, information such as employee ID, name, department, position, e-mail address, and password.
The work record DB 122 stores work record data related to employee work records. The work performance data includes, for example, data such as employee ID, date, start time, end time, break time, and late / early leave time. Further, the work performance DB 122 stores information such as overtime hours for each employee (for each employee ID), number of leave, total working hours, and the like every month.

  In the man-hour record DB 123, man-hour record data relating to the man-hour record of the employee is stored. The man-hour result data includes, for example, information such as employee ID, theme number, theme name, work name, module in charge, date, work man-hour. The man-hour record DB 123 stores basic information (employee ID, theme number, theme name, work name, work classification, module in charge, etc.) regarding the current work of the employee. The module in charge is defined by “special field” and “module” within the organization. The “special field” is composed of elements such as electric, mechanical, and software, and is tied to the organization. “Module” indicates a role in charge within the organization. Examples of modules in charge include “mechanism exterior”, “mechanism operation”, “imaging mechanism / development”, “imaging mechanism / photosensitive area”, “electric controller system”, “electric writing system” , “Software-peripheral machine: document system”, “software-peripheral machine: paper feed system”, and the like.

The alert reference information DB 124 stores reference information used for labor check processing by the counting unit 113. The reference information is set in advance based on, for example, the rules of the business entity or official regulations (for example, 36 agreements), and information such as the reference ID, the determination reference content, the alert notification target, the alert content, etc. Including. The alert reference information DB 124 also stores, for example, calendar information based on the business rules of the business entity. The calendar information includes, for example, various types of information necessary for calculating working hours such as start time, end time, regular holiday of business entity, overtime start time, etc. defined in the working rules.
The application data DB 125 stores work application data regarding overtime and holiday work and approval data corresponding thereto.
The tabulation DB 126 stores tabulation data of man-hours for each employee ID, each department, each theme number, and each module in charge for a predetermined period (for example, every day, every month, etc.).

  The communication unit 13 includes a communication device such as a NIC (Network Interface Card), a router, or a modem, for example, and performs data communication with other devices via the network NW in accordance with instructions from the control unit 11.

The entrance / exit management server 20 is for recording the entrance / exit date of each employee of the business entity, and includes a control unit 21, a storage unit 22, and a communication unit 23 as shown in FIG. Consists of a computer.
The control unit 21 includes a CPU, a ROM, a RAM, and the like, and reads out and executes an operation program or the like stored in advance in the storage unit 22, thereby obtaining entry / exit date / time information regarding the entry / exit date / time of the employee from the card reader 50. The work management server that receives and stores the entry / exit date / time information of each employee stored and stored in the entry / exit date / time DB 221 for each predetermined period (for example, one week). The process etc. which transmit to 10 are performed.
The storage unit 22 is composed of, for example, a hard disk device or the like, and stores an operation program to be executed by the control unit 21 and various data necessary for processing. The storage unit 22 includes an entry / exit date / time information DB 221. The entry / exit date / time information DB 221 stores entry / exit date / time information for a predetermined period (for example, one month) for each employee ID.
The communication unit 23 is composed of, for example, a communication device such as a NIC, a router, or a modem, and performs data communication with other devices via the network NW according to instructions from the control unit 21.

  The terminal 30 is a terminal device used by employees, and includes a control unit including a CPU, a ROM, a RAM, a storage unit including a hard disk device, a display unit including a liquid crystal display, and an input including a keyboard and a mouse. And a personal computer provided with a communication control unit including a NIC, a router, a modem, and the like. The control unit of the terminal 30 executes a program or the like stored in the storage unit, receives data input related to work results and man-hour results and transmits it to the work management server 10, and receives data input related to work applications and works Processing to be transmitted to the management server 10, data input regarding approval for work application is received and transmitted to the work management server 10, data input regarding setting of various information such as employee information and basic information is received and transmitted to the work management server 10 The processing to do is performed.

  The person-in-charge terminal 40 is a terminal used by the person in charge of employee man-hour analysis, and has the same hardware configuration as the terminal 30. The control unit of the person-in-charge terminal 40 executes a program or the like stored in the storage unit, thereby connecting to the work management server 10 and performing processing related to man-hour analysis such as man-hour counting / processing.

  The card reader 50 is installed, for example, at the entrance / exit of a business entity, reads the employee ID recorded on the IC card when the employee enters or leaves the room, and adds the date / time data acquired from the internal timer to the read data, It is transmitted to the entrance / exit management server 20 as entrance / exit date information.

Next, the operation of the work performance management system according to the present embodiment will be described.
First, the work / man-hour input process in which the work management server 10 receives data input related to work results and man-hour results from the terminal 30 will be described with reference to the flowchart of FIG.
For example, the terminal 30 transmits a login request to the work management server 10 in response to an input operation by an employee. In response to this, the control unit 11 of the work management server 10 transmits the input screen data of the employee ID and password to the terminal 30, accepts the input of the employee ID and password, and the employee ID registered in the employee information DB 121. And the password are verified (step S11). Here, if the collated employee ID and the password do not match, an input error message is returned.

  If the collation result is correct, the control unit 11 refers to the information related to the change of the department to which the employee belongs in the organization, determines whether or not the department has changed for the employee (step S12), and there is a change. In such a case (step S12: YES), an input such as the module in charge after the change is received and stored (step S13). Specifically, for example, it may be determined whether there is an employee ID to be processed by referring to data of a transfer list generated at the time of an organization change or personnel change. Then, a charge module list stored in association with the change destination department may be read from the storage unit 12 and a new charge module of the employee may be selected and input from the list.

  When there is no change in the department to which the user belongs (step S12: NO), or after setting the module in charge required in step S13, the control unit 11 determines whether the employee information DB 121, work record is based on the employee ID of the employee. Various data are read from the DB 122, the man-hour performance DB 123, etc., and a work / man-hour input screen (see FIG. 4) is generated and transmitted to the terminal 30 (step S14). The terminal 30 displays the received work / man-hour input screen, receives data input, and transmits input data to the work management server 10 in response to a predetermined input operation (step S15).

  The control unit 11 of the work management server 10 stores, in the work performance DB 122, work data obtained by assigning an employee ID or the like to predetermined data (for example, input data in the work input area E2) of the work data among the received data. (Step S16). In addition, the received data obtained by adding employee ID, work-related information, etc. to predetermined data (for example, input data in the man-hour input area E3) related to the man-hour record is stored in the man-hour record DB 123 as the man-hour record data (step S17). This process is terminated.

  As described above, according to the present invention, it is possible to efficiently acquire work man-hour data for each module in charge with higher accuracy than in the past by holding the data of the module in charge in the man-hour record data. This makes it possible, for example, to understand which process from development to sales maximizes man-hours, and based on this, at what time, in which field, with which skills, how many people, how to rotate. Since it is possible to estimate whether or not it is possible, appropriate personnel allocation management can be performed. In addition, since a unique work classification can be set for each department as the work classification, it becomes possible to analyze the number of processes unique to the department. It is also possible to grasp the effect of business improvement at the department level. In addition, it is possible to comprehend working conditions during the month by enabling daily counting of working hours, etc., and alerts can be issued for employees who are likely to violate the rules. be able to.

The present invention can be variously modified and applied.
The work management server 10 may perform not only totaling / processing of manhour data but also various analysis processes set in advance. Then, the analysis result may be output as analysis data to another computer or printing apparatus. Moreover, you may make it transmit work performance data, man-hour performance data, and these total data and analysis data to the health management system which is not shown in figure.

  In addition, the work management server 10 generates and prints the submitted document using the format data of the report to be submitted to the competent authority, etc., for example, when there is a work record exceeding the specified value of the 36 agreement. Also good.

  Further, the work management server 10 may perform processing related to salary in cooperation with a salary calculation system (not shown) connected to the network NW. For example, a check based on preset check conditions is performed for work performance data stored in the work performance DB 122 and work application data stored in the application data DB 125. Examples of the check condition include “birth leave is applied only to male employees”, “meal allowance set days should not be more than working days”, and the like. If the check result is an error, a correction request is sent to the corresponding employee by e-mail or message display. If all the check results are normal, a payroll execution instruction may be transmitted to the payroll system. In addition, when the supervisor performs electronic approval processing (marking processing) from the terminal 30 for the employee's one-month work performance data or the work performance table data generated based on the data, the data is calculated as salary. You may make it transmit to a salary calculation system as a process target.

  In the above embodiment, the employee card of the IC card and the card reader 50 are used to record the entry / exit time of each employee. However, the present invention is not limited to this, and other methods for recording the entry / exit date / time. May be used.

The system of the present invention can be realized using a normal computer system, not a dedicated system. For example, by storing a program for executing the above-described operation in a computer-readable recording medium (FD, CD-ROM, DVD, etc.) and distributing the program and installing the program in the computer, the work management server 10, You may comprise the entrance / exit server 20 grade | etc.,. Alternatively, it may be stored in a disk device of a server device on a network such as the Internet and downloaded to a computer, for example.
In addition, when the OS realizes the above functions by sharing the OS or jointly with the OS and the application, etc., only the part other than the OS may be stored and distributed in the medium, or may be downloaded to the computer. Good.

It is a figure which shows the structure of the work performance management system which concerns on embodiment of this invention. It is a hardware block diagram of the work management server used with the work performance management system of FIG. It is a software block diagram inside the work management server of FIG. It is a figure which shows an example of a work and man-hour input screen. It is a block diagram of the entrance / exit management server used with the work performance management system of FIG. It is a flowchart for demonstrating work / man-hour input processing.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Work management server 20 Entrance / exit management server 30 Terminal 40 Person in charge terminal 50 Card reader 11, 21 Control part 12, 22 Storage part 13, 23 Communication part 111 Work / man-hour input reception part 112 Work application reception part 113 Counting part 114 Labor Management Department 115 Data Management Department 121 Employee Information DB
122 Work DB
123 Effort Performance DB
124 Alert criteria information DB
125 Application data DB
126 Total DB
221 Date / time information DB

Claims (6)

Responsible module information storage means for storing responsible module information indicating the role that the employee is responsible for in the organization;
An input acceptance means for accepting input of data relating to employee work results and data relating to employee man-hours;
Work performance storage means for storing data relating to the work performance of employees received by the input reception means as work performance data;
The man-hour record storage means for attaching the employee module information stored in the module-in-charge storage means to the data relating to the man-hour record of the employee received by the input receiving means, and storing it as man-hour record data;
Work performance management system characterized by comprising. Means for determining whether or not there has been a change in affiliation for an employee whose input is to be accepted by the input acceptance means, with reference to information relating to a change in the department to which the employee belongs in the organization;
If it is determined that there has been a change in affiliation for the employee, an input for specifying the module in charge after the change is accepted, and means for changing the module information of the employee stored in the module information storage unit in charge;
The work performance management system according to claim 1, further comprising: Means for performing determination processing based on a predetermined standard regarding working hours for work performance data stored in the work performance storage means;
An alert means for performing an alert process on an employee whose work performance is determined not to satisfy the predetermined standard;
The work performance management system according to claim 1 or 2, further comprising: The alert means includes
Means for acquiring the email address of at least one of the employee and the employee's boss determined that the work record does not satisfy the predetermined standard, and sending an alert email to the acquired email address;
Means for outputting a list of employees determined that the work performance does not satisfy the predetermined criteria;
The work performance management system according to any one of claims 1 to 3, further comprising at least one of the following. A responsible module information storage step for storing responsible module information indicating the role that the employee is responsible for in the organization;
An input acceptance step for accepting input of data relating to employee work results and data relating to employee man-hour results;
A work record storage step for storing data relating to the work record of the employee received in the input receiving step as work record data;
A man-hour record storage step for attaching the employee module information stored in the person-in-charge module information storage step to data related to the man-hour record of the employee accepted in the input acceptance step, and storing it as man-hour record data;
A work performance management method characterized by comprising: Computer
Responsible module information storage means for storing responsible module information indicating the role that the employee is responsible for in the organization;
An input acceptance means for accepting input of data on employee work results and data on employee man-hours;
Work performance storage means for storing data relating to the work performance of the employee received by the input reception means as work performance data;
A man-hour record storage unit for attaching the employee module information stored in the module-in-charge storage unit to the data relating to the man-hour record of the employee received by the input receiving unit, and storing it as man-hour record data;
Program to function as.