JP2008310481A - Sales system, sales shop, and sales method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To improve user convenience without making a purchaser of a telephone set keep waiting. <P>SOLUTION: A sales system includes an order reception terminal having an input section for inputting order information including purchaser information of a communication terminal and order contents; a transmission section for transmitting the order information by making order identification information corresponding thereto, so as to store it in an order information storage section; and an output section for outputting a record material having the order identification information recorded thereon. The sales system also includes a sales staff terminal having an order identification information reading section for reading the order identification information recorded on the record material; an order information acquisition section for acquiring the order information from the order information storage section, using the order identification information as a key; a medium identification information reading section for reading medium identification information for identifying a user identification information recording medium with the user identification information for identifying the user of the communication terminal mounted on the communication terminal indicated by the order contents included in the order information; and a transmission section for associating and transmitting the medium identification information and the purchaser information included in the order information so as to store them in a management information storage section. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a sales system, a sales store, and a sales method. In particular, the present invention relates to a sales system, a sales store, and a sales method for a communication terminal such as a mobile phone.

For example, Patent Literature 1 discloses a mobile phone sales system such as mobile phone sales (line subscription), model change, reservation sales, etc. in a store such as a convenience store. In the mobile phone sales system, a new mobile phone purchaser or a model change applicant goes to a convenience store (store), for example, and creates an application form. At this time, for example, a telecommunications carrier, a model, etc. are selected and an identification document such as a license is submitted. Using such information, portable devices can be easily sold or model-changed at a store such as a convenience store.
JP 2003-108642 A

  When purchasing a mobile phone (including a telephone network or network usage contract; hereinafter simply referred to as “purchase etc.”), the purchaser must fill in a predetermined application form with personal information such as address and name. This is a laborious and troublesome work for the purchaser.

  On the other hand, when a salesperson of a mobile phone accepts a new application for purchase, the salesperson of the mobile phone must authenticate the purchaser himself / herself by requesting the purchaser's identification card, such as a driver's license. These series of operations take a considerable amount of time, and when working while occupying the purchase reception window, there is a possibility that a situation in which the convenience of the user is lacking such as waiting for another purchaser may occur.

  In order to solve the above-mentioned problem, in the embodiment of the present invention, an input unit for inputting order information including purchaser information and order contents of a communication terminal, order identification information is transmitted in association with order information, and order information is stored. An order receiving terminal having a transmission unit to be stored in the unit, and an output unit for outputting a recorded matter in which the order identification information is recorded, an order identification information reading unit for reading the order identification information recorded in the recorded matter, and the order identification information An order information acquisition unit for acquiring order information from the order information storage unit using as a key, a user in which user identification information for identifying the user of the communication terminal is recorded and attached to the communication terminal indicated by the order content included in the order information A medium identification information reading unit for reading the medium identification information for identifying the identification information recording medium, and transmitting the medium identification information and the purchaser information included in the order information in association with each other. Transmitting portion for storing the parts, to provide a sales system comprising a salesperson terminal, the having.

  It should be noted that the above summary of the invention does not enumerate all the necessary features of the present invention. A sub-combination of these feature groups can also be an invention.

  Hereinafter, the present invention will be described through embodiments of the invention. The following embodiments do not limit the invention according to the scope of claims, and all combinations of features described in the embodiments are not necessarily essential to the solution means of the invention.

  FIG. 1 shows an outline example of the sales system of this embodiment. The sales system of this embodiment sells communication terminals. A telephone can be illustrated as a communication terminal. The sales system according to this embodiment includes a store 10, a sales server 20, a management server 30, and a network 40. The store 10 includes an order receiving terminal 100, a salesperson terminal 200, a POS system 300, and a router 400.

  There may be many stores 10. When each store 10 is distinguished, the number is written with a parenthesized alphabet symbol added to the number, such as store 10 (A) and store 10 (B). Further, when distinguishing the order receiving terminal 100 or the like in each store 10, the same rule is used as in the order receiving terminal 100 (A) and the order receiving terminal 100 (B). There may be a plurality of order reception terminals 100, salesperson terminals 200, POS systems 300, and routers 400 in each store 10.

  The store 10 receives a visit from a purchaser who wishes to purchase a communication terminal such as a mobile phone and conclude a usage contract. The purchaser operates the order reception terminal 100 in the store 10 and applies for the purchase and use contract of the communication terminal. The salesperson operates the salesperson terminal 200 in the store 10 to sell the communication terminal and conclude a usage contract.

  The order receiving terminal 100 provided in the store 10 is arranged in a free movement space in which the purchaser is allowed to enter in the store 10. Further, the salesperson terminal 200 provided in the store 10 is arranged in a restricted space where the purchaser is not allowed to enter in the store 10.

  Sales data of communication terminals in the store 10 is managed by the POS system 300. In particular, the POS system 300 provides sales information of communication terminals to the management server 30 and contributes to inventory management of communication terminals. The router 400 routes communication data of the order receiving terminal 100, the salesperson terminal 200, and the POS system 300 in the store 10.

  The sales server 20 receives and records order information and order identification information transmitted from the order receiving terminal 100 of the store 10. The order information is transmitted in response to a transmission request referring to the order identification information from the salesperson terminal 200 of the store 10. The management server 30 records the medium identification information of the user identification information recording medium attached to the communication terminal used by the purchaser and the purchaser information in association with each other. The management server 30 receives the sales information of the communication terminal from the POS system 300 and manages the inventory of the communication terminal. Note that the POS system 300 may manage inventory information provided in the management server 30 by appropriately performing data mirroring or the like. Thereby, the communication response in the network 40 can be improved.

  The network 40 mediates communication among the store 10, the sales server 20, and the management server 30. An example of the network 40 is the Internet based on IP (Internet Protocol). Note that the POS system 300 may include a POS server arranged on the network 40 outside the store 10.

  FIG. 2 shows an example of the appearance of the order receiving terminal 100. The order receiving terminal 100 includes a gantry 102, a gantry 104, and a main body 106. The gantry 102 supports the gantry 104, and the gantry 104 holds the main body 106 at an appropriate height. The legs of the gantry 102 are anchored and fixed to, for example, the floor of the store 10. An advertisement can be displayed on the front surface of the gantry 104, for example.

  The order receiving terminal 100 includes a touch panel 108, a scanner 112, an infrared sensor 114, a barcode reader 116, a numeric keypad 118, a printer 120, an ID card reader 122, a human sensor 124, a non-contact IC reader / writer 126, an imaging unit 128, and the like. A speaker 130 is included. The touch panel 108, the non-contact IC reader / writer 126, the imaging unit 128, and the speaker 130 are disposed on the upper front surface of the main body 106 of the order receiving terminal 100. The scanner 112, the barcode reader 116, and the numeric keypad 118 are disposed on the table unit 111 of the main body 106 of the order receiving terminal 100, and the infrared sensor 114 is disposed on the scanner 112. The printer 120, the ID card reader 122, and the interpersonal sensor 124 are disposed at the lower front of the main body 106 of the order receiving terminal 100.

  FIG. 3 shows an example of functional blocks of the order receiving terminal 100. In addition to the above-described members, the order receiving terminal 100 includes a control unit 132, a person determination unit 134, a face image extraction unit 136, a certificate authentication unit 138, a character recognition unit 140, a character input correction unit 142, and an order identification information generation unit. 144, a transmission unit 146, a printer control unit 148, an inventory information acquisition unit 150, and a reception unit 152.

  The touch panel 108 includes a touch sensor 109 and a display unit 110. The touch sensor 109 detects the user's contact (touch) with the area displayed on the display unit 110. The scanner 112 scans and reads characters or images displayed on the paper. The scanner 112 may be an example of an image reading unit that reads a purchaser's identification card including a photograph of the purchaser's face.

  The infrared sensor 114 determines whether or not an identification card to be read is placed on the scanner 112. By confirming that the identification card is placed by the infrared sensor 114 and operating the scanner 112, it is possible to prevent the user from feeling dazzled. Since the scanner 112 and the infrared sensor 114 have different wavelengths of light to be exposed, the scanner 112 and the infrared sensor 114 can be prevented from optically affecting each other.

  The non-contact IC reader / writer 126 reads information on the non-contact IC or writes information on the specific contact IC. As a non-contact IC, for example, an IC card for recording a balance of electronic money can be exemplified. The numeric keypad 118 may be a kind of input device on which numeric keys are arranged. The numeric keypad 118 can provide the input method to a user who is used to the input operation using the input key of the mobile phone, for example, in the same manner as the input key arrangement of the mobile phone.

  The printer 120 prints and outputs a recorded matter on which order identification information is recorded. Other confirmation items of order contents and receipt after payment can be printed. The ID card reader 122 reads credit information from an ID card such as a credit card. The interpersonal sensor 124 detects whether a person is present in front of the operation of the order receiving terminal 100. The barcode reader 116 reads information on a two-dimensional barcode, for example.

  The imaging unit 128 captures a face photograph of the purchaser who operates the order receiving terminal 100. For example, a photograph of the face of the operator existing in front of the operation is taken. The imaging unit 128 can be an example of an input unit of the order receiving terminal 100, and a captured face photograph captured by the imaging unit 128 can be input as part of purchaser information. The imaging unit 128 includes a camera and a data processing unit for imaging data acquired from the camera.

  The speaker 130 outputs, for example, an operation guidance or the like according to the operation. The control unit 132 controls each member of the order receiving terminal 100.

  The face image extraction unit 136 extracts a face photo from the identification card read by the scanner 112 as an example of the image reading unit. For example, the face image area is specified from the image read by the scanner 112, and the face image is extracted.

  The person determination unit 134 collates the extracted face photograph extracted by the face image extraction unit 136 and the captured face photograph captured by the imaging unit 128 to determine whether or not they are the same person. That is, it is determined whether the image data of the operator's face photograph captured by the image capturing unit 128 and the face image extracted from the image read by the scanner 112 are the same person. For example, feature points such as eyes, mouth or nose are represented by vector values from face photograph data, and feature vectors are calculated. The degree of coincidence of the feature vectors of both face photographs is calculated, and if the degree of coincidence is equal to or greater than a predetermined threshold, it can be determined that the person is the same person.

  The face image extraction unit 136 and the person determination unit 134 may be an example of an input unit of the order receiving terminal 100, and a result determined by the person determination unit 134 can be input as part of purchaser information. The determination result can be displayed on the display unit 204 of the salesperson terminal 200.

  The certificate authentication unit 138 determines the authenticity of the identification certificate read by the scanner 112. For example, the degree of coincidence is calculated by comparing the width of the ruled line, the size of the character, the specific pattern, etc. of the specific part of the certificate image read by the scanner 112 with a predetermined value, pattern, or the like. If the degree of coincidence is smaller than a predetermined threshold, authentication failure can be determined.

  The character recognizing unit 140 recognizes an image of a specific part of the identification card read by the scanner 112, that is, an image of a part in which the character is written, as a character. The character input correction unit 142 corrects the characters recognized by the character recognition unit 140. The character input correcting unit 142 is not limited to correcting the character recognized by the character recognizing unit 140, and may arbitrarily input a character.

  The order identification information generation unit 144 generates order identification information. The order identification information may be generated by combining a number or symbol unique to the order receiving terminal 100 and an order serial number in the order receiving terminal 100, for example. Alternatively, a number or symbol unique to the order receiving terminal 100, an order date and time, and an order serial number may be generated in combination. In this case, the order serial number may be the serial number of the order date in the order receiving terminal 100.

  The transmission part 146 transmits order identification information to the sales server 20, for example. The transmission unit 146 may transmit other data via the network 40. The printer control unit 148 controls the printer 120. The inventory information acquisition unit 150 acquires inventory information from the POS system 300. The receiving unit 152 receives data such as inventory information from other systems, particularly the POS system 300, via the network 40.

  Note that examples of the input unit for inputting purchaser information of the communication terminal and order information including order contents include the touch panel 108, the scanner 112, the numeric keypad 118, the imaging unit 128, and members associated with these members. The transmission unit 146 can be exemplified as an example of a transmission unit that transmits the order identification information in association with the order information and stores the order identification information in the order information storage unit 24. As an example of an output unit that outputs a recorded matter in which order identification information is recorded, a printer 120 and a printer control unit 148 can be exemplified.

  FIG. 4 shows an example of functional blocks of the salesperson terminal 200. The salesperson terminal 200 includes a control unit 202, a display unit 204, an order information acquisition unit 206, a reception unit 208, a transmission unit 210, and an identification information reading unit 212.

  The control unit 202 controls each unit of the salesperson terminal 200. The display unit 204 displays the order information acquired by the order information acquisition unit 206. For example, purchase information such as order information acquired from the sales server 20, in particular, the order contents such as the order model, the order fee plan, the purchaser's name and address, the purchaser's face photo, and the purchaser's personal authentication result based on the face photo. indicate. In particular, the display unit 204 displays a captured facial photograph taken by the imaging unit 128 of the order receiving terminal 100.

  The order information acquisition unit 206 acquires order information from the order information storage unit 24 using the order identification information as a key. The order information acquisition unit 206 acquires order information corresponding to the order identification information read by the identification information reading unit 212 from the sales server 20.

  The identification information reading unit 212 reads various types of identification information expressed by, for example, barcodes. The identification information reading unit 212 is an example of an order identification information reading unit, and reads the order identification information recorded in the recorded matter. The identification information reading unit 212 is an example of a medium identification information reading unit, and is recorded with user identification information that is attached to the communication terminal indicated by the order content included in the order information and identifies the user of the communication terminal. The medium identification information for identifying the user identification information recording medium is read. As a user identification information recording medium in which user identification information for identifying a user of a communication terminal is recorded, a SIM (Subscriber Identity Module) card or a USIM (Universal SIM) card can be exemplified.

  Each of the reception unit 208 and the transmission unit 210 receives and transmits various data. In particular, the transmission unit 210 transmits the medium identification information and the purchaser information included in the order information in association with each other and stores them in the management information storage unit 34.

  FIG. 5 shows an example of functional blocks of the POS system 300. The POS system 300 includes a control unit 302, a barcode reading unit 304, an inventory information storage unit 306, a transmission / reception unit 308, an input unit 310, a display unit 312 and a cashier unit 314.

  The control unit 302 controls each unit of the POS system 300. The barcode reading unit 304 reads a barcode attached to, for example, an outer box of a product such as a telephone. The inventory information storage unit 306 stores, for example, information on telephone stock.

  The transmission / reception unit 308 transmits / receives various data. The input unit 310 can be exemplified by a numeric keyboard, for example, and inputs the amount of money received. The display unit 312 displays, for example, the price of the product. Cashier part 314 stores cash, for example.

  FIG. 6 shows an example of functional blocks of the sales server 20. The sales server 20 includes a control unit 22, an order information storage unit 24, a transmission unit 26 and a reception unit 28.

  The control unit 22 controls each unit of the sales server 20. In particular, the control unit 22 reads the order information corresponding to the order identification information as a key from the order information storage unit 24 in response to a request using the order identification information from the salesperson terminal 200 as a key.

  The order information storage unit 24 stores the order information received by the receiving unit 28 and the order identification information in association with each other. That is, the order information transmitted from the order receiving terminal 100 and the order identification information are recorded in association with each other.

  Each of the transmission unit 26 and the reception unit 28 receives and transmits various types of data. In particular, the receiving unit 28 receives order information and order identification information transmitted from the order receiving terminal 100. Further, the transmission unit 26 transmits the order information read by the control unit 22 to the salesperson terminal 200.

  FIG. 7 shows an example of functional blocks of the management server 30. The management server 30 includes a control unit 32, a management information storage unit 34, a transmission unit 36, and a reception unit 38.

  The management information storage unit 34 stores purchaser information and other management information. In particular, the management information storage unit 34 stores the medium identification information of the SIM card or USIM card in association with the telephone number assigned to the purchaser who uses the SIM card or USIM card. The control unit 32 controls each unit of the management server 30. In particular, the control unit 32 notifies the telephone set of the telephone number assigned to the telephone in response to a communication request from the telephone equipped with the SIM card or the USIM card. Each of the transmission unit 36 and the reception unit 38 receives and transmits various types of data.

  FIG. 8 shows an example of processing in the sales system of the present embodiment. The order receiving terminal 100 monitors the interpersonal sensor 124 and waits for processing until it detects that a person stands in front of the order receiving terminal 100 (S402). While the order receiving terminal 100 is waiting for processing, an advertisement or the like may be displayed on the display unit 110. When the person sensor 124 detects a person, the main menu is activated (S404), and the touch panel 108 of the order receiving terminal 100 displays the main menu screen. On the main menu screen, for example, a selection button for proceeding to each process of new purchase, model change, rate plan change, and fee payment is displayed to prompt the purchaser to select.

  When the new purchase button is selected on the main menu screen, the process proceeds to a new purchase process (S406). When the model change button is selected, the process proceeds to a model change process (S408). When the rate plan change button is selected, the process proceeds to the rate plan change process (S410). When the fee payment button is selected, the processing proceeds to fee payment processing (S412).

  FIG. 9 shows an example of a new purchase process. In the new purchase process, purchaser information is first input to the order receiving terminal 100 (S500). Next, the model and the charge plan are displayed on the touch panel 108 of the order receiving terminal 100, and the purchaser touches the corresponding area on the touch panel 108 to select the model and the charge plan (S502). It is determined whether or not the model selected by the purchaser is in stock (S504). If there is no inventory, the model is selected again. If there is a stock, the process proceeds to step S506.

  Note that the stock information storage unit 306 of the POS system 300 is referred to for determining whether there is a stock. Further, a model that is not in stock may not be selected in advance in the selection in step S502.

  Next, a telephone number is determined (S506). The telephone number is determined by, for example, allowing the purchaser to input a favorite telephone number and assigning it if it is an unused telephone number. When a telephone number in use is entered, for example, a plurality of similar telephone numbers are displayed and recommended. The purchaser selects a favorite number from the displayed telephone numbers.

  Next, the entered purchaser information, model / price plan, and telephone number are displayed, and a confirmation screen for inquiring whether the order contents are correct is displayed (S508). For example, by displaying an OK button on the confirmation screen and making the purchaser touch the OK button, it is determined whether the order is OK (S510). If the order is OK, the process proceeds to step S512. If the order contents are not OK, the processing here is terminated. In addition, it may replace with the completion | finish of a process and may be made to return to an appropriate input screen.

  In step S512, order identification information is generated (S512). The order identification information is generated by the order identification information generation unit 144. The order identification information is unique information that can identify an order. For example, a number unique to the order receiving terminal 100 and a serial number of the order in the order receiving terminal 100 may be combined. Alternatively, the order date and time may be combined.

  Next, the order identification information and the order information are associated with each other and transmitted to the sales server 20 (S514). The sales server 20 receives this and records it in the order information storage unit 24. Further, the order identification information is printed by the printer 120 (S516). An example of the printed order identification information is a barcode.

  FIG. 10 shows an example of the model change process. In the model change process, first, the telephone number of the purchaser (applicant for model change) is input (S602). Next, the purchaser is authenticated by the password (S604). The personal identification number is recorded in the management information storage unit 34 of the management server 30 together with the purchaser's personal information, telephone number and other management information, for example.

  If the authentication by the password in step S604 is successful, the model is displayed on the touch panel 108 of the order receiving terminal 100, and the purchaser touches the corresponding area on the touch panel 108 to select the model (S606). It is determined whether or not the model selected by the purchaser is in stock (S608). If there is no inventory, the model is selected again. If there is a stock, the process proceeds to step S610. Note that the stock information storage unit 306 of the POS system 300 is referred to for determining whether there is a stock. Further, a model that is not in stock may not be selected in advance in the selection in step S606.

  Next, the selected model is displayed, and a confirmation screen for inquiring whether the order contents are correct is displayed (S610). For example, by displaying an OK button on the confirmation screen and making the purchaser touch the OK button, it is determined whether the order is OK (S612). If the order is OK, the process proceeds to step S614. If the order contents are not OK, the processing here is terminated. In addition, it may replace with the completion | finish of a process and may be made to return to an appropriate input screen.

  In step S614, the changed content is transmitted to the management server 30 (S614). The change contents are recorded in the management information storage unit 34 of the management server 30. Next, the order identification information generation unit 144 generates order identification information (S616). The order identification information may be as described above.

  Then, the generated order identification information and order information are associated with each other and transmitted to the sales server 20 (S618). The sales server 20 receives this and records it in the order information storage unit 24. Further, the order identification information is printed by the printer 120 (S620). An example of the printed order identification information is a barcode.

  FIG. 11 shows an example of a charge plan change process. In the rate plan change process, first, the telephone number of the purchaser (applicant for rate plan change) is input (S702). Next, the purchaser is authenticated by the password (S704). The personal identification number is recorded in the management information storage unit 34 of the management server 30 together with the purchaser's personal information, telephone number and other management information, for example.

  If the authentication using the personal identification number in step S704 is successful, the charge plan is displayed on the touch panel 108 of the order receiving terminal 100, and the purchaser touches the corresponding area on the touch panel 108 to select the charge plan (S706). A confirmation screen for inquiring whether the order contents are correct is displayed (S708), and it is determined whether the order contents are OK (S710). If the order is OK, the process proceeds to step S712. If the order contents are not OK, the processing here is terminated. In addition, it may replace with the completion | finish of a process and may be made to return to an appropriate input screen.

  In step S712, the change content is transmitted to the management server 30 (S712), and the change content is recorded in the management information storage unit 34 of the management server 30. Then, the changed content is printed by the printer 120 (S714).

  FIG. 12 shows an example of fee payment processing. For example, a two-dimensional bar code described in the fee payment document is read over the bar code reader 116 (S802). The billing content is acquired from, for example, the management server 30 from the read barcode, and the billing content is displayed on the touch panel 108 (S804). An inquiry is made to the purchaser (payee of the fee) as to whether payment is to be made (S806), and if payment is to be made, processing proceeds to step S808. If not settled, the process is terminated.

  In step S808, the credit card information or the non-contact IC information is read by the ID card reader 122 or the non-contact IC reader / writer 126 (S808). Then, the purchaser is authenticated by the personal identification number (S810), and it is determined whether the authentication is OK (S812). If the authentication is OK, a settlement process is executed (S814), and a receipt is printed (S816). If the authentication is not OK, the process ends. Note that the settlement processing in step S814 includes updating management information indicating that the fee to the management server 30 has been paid.

  FIG. 13 shows an example of purchaser information input processing. In the purchaser information input (S500), the purchaser's identification card is used. As the identification card, for example, an automobile driving license with information that can confirm the appearance of the purchaser can be exemplified. First, a screen for instructing to place the purchaser's identification card on the scanner 112 is displayed on the touch panel 108 of the order receiving terminal 100 (S902).

  Next, it is determined by the infrared sensor 114 disposed on the upper part of the scanner 112 whether or not the identification card is correctly placed (S904), and if it is correctly placed, the process proceeds to step S906. If not correctly placed, the process returns to step S902 to display a screen for instructing to correctly place the identification card on the scanner 112. Note that whether or not the identification card is correctly placed may be determined by detection by the pre-scan of the scanner 112 in addition to detection by the infrared sensor 114.

  In step S906, the identification card is scanned (S906). Then, the face photo area in the identification card is specified and extracted (S908). Further, the area where the character is described is specified to recognize the character (S910). Subsequently, it is determined whether the identification card is counterfeit based on the position of the character description area, the size of the character, the specific pattern of the specific area, etc. (S912). If it is determined that the identification card is counterfeit, the process is terminated.

  If it is determined that the identification card is not counterfeit, a recognition character is assigned to each input item (S914). For example, the recognition characters described in the address field are allocated to the address input item, and the recognition characters described in the name column are allocated to the name input item.

  Next, each input item is displayed (S916). The purchaser determines whether the displayed input items are correctly input (S918). If the input items are correct, each input item is confirmed (S922). If not correct, the input item is corrected by using the numeric keypad 118 as a keyboard or displaying a soft keyboard on the touch panel 108 (S920). After the correction, the input item is confirmed (S922).

  FIG. 14 shows an example of the purchaser information input process continued from FIG. After confirming the input items, a photograph of the face of the operator (purchaser) is taken (S924). Then, the photographed face photograph taken in step S924 is collated with the face photograph extracted from the identification card in step S908 (S926). As a result of the collation, it is determined whether the person matches (S928). If they match, a face authentication OK flag is set (S930).

  If it is determined that they do not match, a flag for face authentication NG is set (S932). Then, each input data of the input items, the face photograph, and the flag of the face authentication result are combined as purchaser information (S934). In the collation using a face photograph, for example, the degree of coincidence of the feature vector of the face feature portion calculated from the face photograph can be compared with a threshold value to determine coincidence or mismatch.

  FIG. 15 shows an example of processing in the salesperson terminal 200. The salesperson terminal 200 scans the recorded matter recording the order identification information brought by the purchaser, and acquires the order identification information (S1002). The order type is determined from the acquired order identification information (S1004). If the order type is model change, the process proceeds to step S1018. If the order type is new purchase, the process proceeds to step S1006.

  In step S1006, the sales server 20 is accessed to obtain order information (S1006). The order contents and purchaser information included in the order information are displayed on the display unit 204 of the salesperson terminal 200 (S1008). In the display, typically, the purchase type and the charge plan are displayed as the contents of the order, and the purchaser's name and address as the purchaser information, in particular, the display of the face photograph and the result of the face authentication can be exemplified. The salesperson can authenticate the purchaser with the face photo by referring to the face authentication result of the display. For example, the person can be quickly authenticated if the face authentication result is authentication OK, and if the authentication result is NG, the person can be carefully authenticated.

  The salesperson refers to the display on the salesperson terminal 200 and determines whether the personal authentication is OK (S1010). If the personal authentication is NG, the salesperson performs a predetermined NG process, for example, a request to present another certificate because authentication is not possible (S1012). When the personal authentication is OK, the salesperson brings the USIM card from the stock, and obtains the USIM card identification information expressed by, for example, a barcode by the identification information reading unit 212 of the salesperson terminal 200 such as a barcode reader. (S1014). The acquired USIM card identification information is transmitted to the management server 30 in association with the purchaser information (S1016). In the management server 30, USIM card identification information and purchaser information are associated with each other and recorded in the management information storage unit 34, for example.

  The salesperson also brings the telephone set indicated in the order details from the inventory, and acquires the telephone identification information expressed by a barcode, for example, by the identification information reading unit 212 such as a barcode reader of the salesperson terminal 200. (S1018). Then, the salesperson sells the telephone (S1020) and transmits a sales record to the POS system 300 (S1022). In the POS system 300, the sales record is recorded, and the inventory information in the inventory information storage unit 306 is updated. Note that a telephone and a USIM card may be sold by the POS system 300.

  FIG. 16 shows an initial network connection process in a sold telephone. First, a USIM card is attached to the sold telephone (S1102). The telephone is operated to connect to the network (S1104). The telephone connected to the network transmits the USIM card identification information to the management server 30 (S1106), and acquires a telephone number from the management server 30 (S1108). The acquired telephone number is recorded on the USIM card (S1110), and the telephone can be used (S1112).

  FIG. 17 shows an example of the hardware configuration of the order receiving terminal 100, the salesperson terminal 200, the POS system 300, the sales server 20, or the management server 30 according to this embodiment. The order receiving terminal 100, the salesperson terminal 200, the POS system 300, the sales server 20, or the management server 30 according to the present embodiment are connected to each other by a host controller 1582, a CPU 1505, a RAM 1520, a graphic controller 1575, and a display. Connected to the input / output controller 1584, the CPU peripheral unit having the device 1580, the input / output unit having the communication interface 1530, the hard disk drive 1540, and the CD-ROM drive 1560 connected to the host controller 1582 by the input / output controller 1584. ROM 1510, a flexible disk drive 1550, and a legacy input / output unit having an input / output chip 1570.

  The host controller 1582 connects the RAM 1520 to the CPU 1505 and the graphic controller 1575 that access the RAM 1520 at a high transfer rate. The CPU 1505 operates based on programs stored in the ROM 1510 and the RAM 1520 to control each unit. The graphic controller 1575 acquires image data generated by the CPU 1505 or the like on a frame buffer provided in the RAM 1520 and displays the image data on the display device 1580. Alternatively, the graphic controller 1575 may include a frame buffer that stores image data generated by the CPU 1505 or the like.

  The input / output controller 1584 connects the host controller 1582 to the communication interface 1530, the hard disk drive 1540, and the CD-ROM drive 1560, which are relatively high-speed input / output devices. The communication interface 1530 communicates with other devices via a network. The hard disk drive 1540 stores programs and data used by the CPU 1505 in the order receiving terminal 100, the salesperson terminal 200, the POS system 300, the sales server 20, or the management server 30. The CD-ROM drive 1560 reads a program or data from the CD-ROM 1595 and provides it to the hard disk drive 1540 via the RAM 1520.

  The input / output controller 1584 is connected to the ROM 1510, the flexible disk drive 1550, and the relatively low-speed input / output device of the input / output chip 1570. The ROM 1510 includes a boot program executed when the order reception terminal 100, the salesperson terminal 200, the POS system 300, the sales server 20, or the management server 30 is started, the order reception terminal 100, the salesperson terminal 200, the POS system 300, and the sales server. 20 or a program depending on the hardware of the management server 30 is stored. The flexible disk drive 1550 reads a program or data from the flexible disk 1590 and provides it to the hard disk drive 1540 via the RAM 1520. The input / output chip 1570 connects various input / output devices via a flexible disk drive 1550 such as a parallel port, a serial port, a keyboard port, and a mouse port.

  A program provided to the hard disk drive 1540 via the RAM 1520 is stored in a recording medium such as the flexible disk 1590, the CD-ROM 1595, or an IC card and provided by the user. The program is read from the recording medium, installed on the order receiving terminal 100, the salesperson terminal 200, the POS system 300, the sales server 20, or the hard disk drive 1540 in the management server 30 via the RAM 1520, and executed by the CPU 1505. . The program installed and executed in the order reception terminal 100, the salesperson terminal 200, the POS system 300, the sales server 20, or the management server 30 works on the CPU 1505 or the like, and the order reception terminal 100, the salesperson terminal 200, the POS system. 300, the sales server 20, or the management server 30 is caused to function as each member described with reference to FIGS.

  When the sales system according to the present embodiment is applied to an actual product, an order is received at the order receiving terminal 100, and predetermined order contents and purchaser information are input in advance. This order information is displayed promptly. As a result, the time for occupying the salesperson's window can be shortened, and the effect of reducing the time to wait for the purchaser can be obtained. In addition, when the sales system of this embodiment is applied to an actual product, since the mechanical face authentication has been completed in advance, the identity authentication by the salesperson can be executed promptly, reducing the burden on the salesperson and purchasing. In some cases, the effect of reducing the time that the person waits can be obtained.

  Further, when the sales system of the present embodiment is applied to an actual product, the purchaser operates the order reception terminal 100 in advance to input the order information in the sales procedure. The information can be acquired even when the operation is stopped. There may be an effect that the acquired information can be used for statistical processing or the like and used for trend prediction of sales or the like.

  As mentioned above, although this invention was demonstrated using embodiment, the technical scope of this invention is not limited to the range as described in the said embodiment. It will be apparent to those skilled in the art that various modifications or improvements can be added to the above-described embodiment. It is apparent from the scope of the claims that the embodiments added with such changes or improvements can be included in the technical scope of the present invention.

  For example, in the above embodiment, the salesperson terminal 200 and the POS system 300 are separately described, but the salesperson terminal 200 and the POS system 300 may be integrated into a single system. Moreover, although the said embodiment demonstrated the example which implements authentication by face photograph and authentication of an identification card in the order reception terminal 100, for example, you may perform by other systems, such as the sales server 20.

An example of an outline of a sales system of this embodiment is shown. An example of the appearance of the order receiving terminal 100 is shown. An example of the functional block of the order reception terminal 100 is shown. An example of a functional block of salesperson terminal 200 is shown. 2 shows an example of functional blocks of a POS system 300. An example of the functional block of the sales server 20 is shown. An example of the functional block of the management server 30 is shown. An example of the process in the sales system of this embodiment is shown. An example of a new purchase process is shown. An example of a model change process is shown. An example of a charge plan change process is shown. An example of fee payment processing is shown. An example of input processing of purchaser information is shown. An example of the purchaser information input process continued from FIG. An example of the process in the salesperson terminal 200 is shown. The first network connection process in the sold telephone is shown. An example of the hardware configuration of the order reception terminal 100, the salesperson terminal 200, the POS system 300, the sales server 20, or the management server 30 according to the present embodiment is shown.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Store 20 Sales server 22 Control part 24 Order information storage part 26 Transmission part 28 Reception part 30 Management server 32 Control part 34 Management information storage part 36 Transmission part 38 Reception part 40 Network 100 Order reception terminal 102 Base 104 Base 106 Main body 108 Touch panel DESCRIPTION OF SYMBOLS 109 Touch sensor 110 Display part 111 Table part 112 Scanner 114 Infrared sensor 116 Bar code reader 118 Numeric keypad 120 Printer 122 ID card reader 124 Human sensor 126 Non-contact IC reader / writer 128 Imaging part 130 Speaker 132 Control part 134 Person judgment part 136 Face image extraction unit 138 Certificate authentication unit 140 Character recognition unit 142 Character input correction unit 144 Order identification information generation unit 146 Transmission unit 148 Printer control unit 150 Inventory information acquisition unit 152 receiving unit 200 salesperson terminal 202 control unit 204 display unit 206 order information obtaining unit 208 receiving unit 210 transmitting unit 212 identification information reading unit 300 POS system 302 control unit 304 bar code reading unit 306 inventory information storage unit 308 transmitting / receiving unit 310 input Unit 312 display unit 314 cashier unit 400 router 1505 CPU
1510 ROM
1520 RAM
1530 Communication interface 1540 Hard disk drive 1550 Flexible disk drive 1560 CD-ROM drive 1570 Input / output chip 1575 Graphic controller 1580 Display device 1582 Host controller 1584 Input / output controller 1590 Flexible disk 1595 CD-ROM

Claims (11)

An input unit for inputting order information including purchaser information and order details of the communication terminal,
A transmission unit that associates the order identification information with the order information, transmits the order identification information, and stores it in the order information storage unit; and
An output unit for outputting a recorded matter in which the order identification information is recorded;
An order reception terminal having
An order identification information reading unit for reading the order identification information recorded in the recorded matter;
An order information acquisition unit for acquiring the order information from the order information storage unit using the order identification information as a key;
Medium identification for reading the medium identification information for identifying the user identification information recording medium that is attached to the communication terminal indicated by the order content included in the order information and that records the user identification information for identifying the user of the communication terminal An information reading unit, and
A transmission unit for transmitting the medium identification information and the purchaser information included in the order information in association with each other and storing the transmission information in a management information storage unit;
A salesperson terminal having
A sales system with A receiving unit for receiving the order information and the order identification information transmitted from the order receiving terminal;
An order information storage unit that stores the order information received by the receiving unit in association with the order identification information;
In response to a request using the order identification information from the salesperson terminal as a key, a control unit that reads out the order information corresponding to the order identification information serving as the key from the order information storage unit;
A transmission unit for transmitting the order information read by the control unit to the salesperson terminal;
The sales system according to claim 1, further comprising a sales server. The order reception terminal further includes an imaging unit that captures a face photograph of a purchaser who operates the order reception terminal,
The input unit of the order receiving terminal inputs a photographed face photograph taken by the imaging unit as a part of the purchaser information,
The salesperson terminal displays the photographed face photo included in the order information acquired from the order information storage unit of the sales server on a display unit of the salesperson terminal;
The sales system according to claim 2. The communication terminal is a telephone, and the user identification information recording medium is a SIM (Subscriber Identity Module) card or a USIM (Universal SIM) card.
The sales system according to claim 1. A management information storage unit that stores the medium identification information of the SIM card or the USIM card and the telephone number assigned to the purchaser who uses the SIM card or the USIM card in association with each other;
A control unit for notifying the telephone of a telephone number assigned to the telephone in response to a communication request from the telephone equipped with the SIM card or the USIM card;
The sales system according to claim 4, further comprising a management server having. The salesperson terminal further includes a display unit that displays the order information acquired by the order information acquisition unit.
The sales system according to claim 1. The order reception terminal further includes an imaging unit that captures a face photograph of a purchaser who operates the order reception terminal,
The input unit of the order receiving terminal inputs a photographed face photograph taken by the imaging unit as a part of the purchaser information,
The display unit of the salesperson terminal displays the captured face photograph.
The sales system according to claim 6. The order receiving terminal is
An image reading unit for reading the purchaser's identification including a photograph of the purchaser's face;
An image extraction unit for extracting the face photograph from the identification card read by the image reading unit;
A person determination unit that compares the extracted facial photograph extracted by the image extraction unit with the captured facial photograph captured by the imaging unit to determine whether or not they are the same person;
Further comprising
The input unit of the order reception terminal inputs a result determined by the person determination unit as a part of the purchaser information,
The display unit of the salesperson terminal displays the result.
The sales system according to claim 7. An input unit for inputting order information including purchaser information and order details of the communication terminal,
A transmission unit that associates the order identification information with the order information, transmits the order identification information, and stores it in the order information storage unit; and
An output unit for outputting a recorded matter in which the order identification information is recorded;
An order reception terminal having
An order identification information reading unit for reading the order identification information recorded in the recorded matter;
An order information acquisition unit for acquiring the order information from the order information storage unit using the order identification information as a key;
Medium identification for reading the medium identification information for identifying the user identification information recording medium that is attached to the communication terminal indicated by the order content included in the order information and that records the user identification information for identifying the user of the communication terminal An information reading unit, and
A transmission unit for transmitting the medium identification information and the purchaser information included in the order information in association with each other and storing the transmission information in a management information storage unit;
A salesperson terminal having
Selling store. The order reception terminal is disposed in a free movement space where a purchaser is allowed to enter in a store selling the communication terminal,
The salesperson terminal is disposed in a restricted space where entry of the purchaser is not permitted in a store that sells the communication terminal.
The sales store according to claim 9. An input stage for inputting order information including purchaser information and order details of the communication terminal,
A transmission step of associating and transmitting order identification information to the order information and storing it in the order information storage unit;
An output step of outputting a recorded matter in which the order identification information is recorded;
Order identification information reading step for reading the order identification information recorded in the recorded matter;
An order information obtaining step for obtaining the order information from the order information storage unit using the order identification information as a key;
Medium identification for reading the medium identification information for identifying the user identification information recording medium that is attached to the communication terminal indicated by the order content included in the order information and that records the user identification information for identifying the user of the communication terminal An information reading stage;
A transmission step of transmitting the medium identification information and the purchaser information included in the order information in association with each other and storing them in a management information storage unit;
A sales method comprising:

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