JP2008009955A - Order processing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an outsourcing system, enabling efficient ordering of a commodity by outsourcing, and efficient confirmation of an order of food and drink at an outsourcing destination. <P>SOLUTION: A store server 3 storing a plurality of order processing pages is connected with a radio terminal device 9 used by a customer of a Karaoke store through an internal LAN, and also connected with a staff terminal device 14 set in an outsourcee store 12 which provides food and drink through the Internet 10. The radio terminal device 9 downloads a menu screen from the store server 3, receives the customer's order, and transfers order information thereof to the staff terminal device of the outsourcee store 12 via the store server 3. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to an order processing system for ordering products to the outside via a WAN such as the Internet.

  Some large-scale karaoke stores have a kitchen in the store and can provide various food services to customers. For such a karaoke store, an order system that can directly order food from a customer in a karaoke box to a kitchen has been proposed (for example, Patent Document 1).

In this system, when a customer orders food by operating an order-dedicated terminal device in a box, this content is printed out from a printer installed in a kitchen.
JP-A-10-29395

  On the other hand, even in small and medium karaoke stores that cannot be equipped with kitchens, it is possible to provide food services by outsourcing customer orders in cooperation with external restaurants and delivery specialty stores in order to enhance the service. . However, since it is extremely troublesome for a staff member of a karaoke store to accept an order from a customer and to inform the customer of the details of the order, a system in which the customer orders directly from the store of the customer is desired.

  However, since the system of the above-mentioned patent document is a system for transmitting order information in a store, it cannot transmit order information to a subcontractor outside the store. In the case of an order processing system that places an order outside, the orderable (providable) product is generally determined by the order recipient, but in the system of the above-mentioned patent document, the product is received from the kitchen side. There was a problem that the menu could not be registered.

  It is an object of the present invention to provide an order processing system that can efficiently order goods by subcontracting and can efficiently check food and beverage orders at the order recipient.

  The invention of claim 1 is operated by a customer terminal device operated by a customer in a store, an in-store server connected to the customer terminal device via an in-store LAN, and a clerk of an order receiving party. An order processing system having a staff terminal device connected to a server via a WAN, wherein the in-store server includes a menu storage means for storing menu data of products provided by the order recipient, and the menu Menu transmission means for transmitting data to the customer terminal device, and transfer means for transferring order information received from the customer terminal device to the clerk terminal device, wherein the customer terminal device is the store Menu display means for receiving and displaying the menu data from the internal server, order receiving means for receiving an order operation by a customer, and the received order information as the store It includes an order transmitting means for transmitting to the inner server, and the attendant terminal device is characterized by comprising display means for displaying the order information transferred from the store server.

  In this invention, since the in-store server relays the order information between the LAN and the WAN, even if the order is outsourced to the outside of the store, a direct order without going through the store staff becomes possible.

  According to a second aspect of the present invention, the clerk terminal device includes a changing unit that accesses the in-store server to change the menu data, and the in-store server responds to an access from the clerk terminal device. The content of the menu data stored in the menu storage means is changed.

  In this invention, the menu data is changed by accessing the in-store server of the store where the customer visits from the terminal device for the staff at the order receiving party. As a result, in the system in which the order receiving party determines the menu (product), the registration of the menu can be made more efficient.

  According to a third aspect of the present invention, there is a staff terminal device installed at each of a plurality of order recipients, and the menu storage means of the in-store server stores menu data of products provided by the plurality of order recipients. The transfer means transfers the order information received from the customer terminal device to the terminal device for the clerk who receives the order corresponding to the product related to the order.

  In the present invention, when there are a plurality of order recipients, an clerk terminal device can be installed at each order acceptor, and the order information can be accurately transferred to each order acceptor according to the customer's order.

  According to the present invention, even when a customer order is placed outside the store, it can be performed efficiently without involving an attendant. In addition, since the menu can be updated from the clerk terminal device of the order recipient, the labor of the store clerk can be saved. Further, even when there are a plurality of order recipients, the order information can be accurately transferred to each order acceptor according to the order contents from the customer.

  An order processing system according to an embodiment of the present invention will be described with reference to the drawings. In this embodiment, an example of an order processing system applied to order processing of food and drink at a karaoke store (karaoke box) is shown.

  FIG. 1 is a diagram illustrating a network configuration in the karaoke store. Moreover, FIG. 2 is a figure explaining the data flow at the time of the food-and-drink order in the karaoke store.

  In FIG. 1, a karaoke store 1 is provided with a plurality of karaoke devices 7 and wireless terminal devices 9. The karaoke store 1 is connected to a router 4, a management device (POS) 2, a store server 3, a plurality of karaoke devices 7, and a plurality of wireless access points 8 via a (wired) LAN 5 in the store. A plurality of wireless terminal devices 9 are connected to the LAN 5 by wireless communication via the wireless access point 8.

  The router 4 and the in-store server 3 are installed in the management room of the karaoke store, and the management device 2 is installed in a service counter or the like. A plurality of karaoke apparatuses 7 are installed one by one in each private room (karaoke box). One or a plurality of wireless terminal devices 9 are installed in each private room.

  The wireless terminal device 9 has a request function for the user to request a karaoke song (see FIG. 2), a trial listening function for the user to easily audition a part of the karaoke song, and during the performance of the karaoke song by the karaoke device 7. Lyrics display function for displaying the lyrics of the karaoke song, login function for reading the user's ID card and logging the user into the server, game function for executing the game program, processing the user's order by displaying the order processing page And an order processing function (see FIG. 2) for transmitting the order contents to the in-store server 3.

  The wireless terminal device 9 installed in each private room is associated with the karaoke device 7 installed in the private room, and the request made by the user operating the wireless terminal device 9 is associated with the karaoke device 7. It is transmitted to the device 7 via the LAN. The associated karaoke apparatus plays the karaoke song of the received request. When the wireless terminal device 9 is set to display lyrics, the karaoke device 7 displays lyrics data for displaying lyrics from the song data for playing the karaoke song when playing the karaoke song. Extracted and transmitted to the wireless terminal device 9. The wireless terminal device 9 displays this lyrics data on the display in synchronization with the karaoke song performance by the karaoke device 7.

  The in-store server 3 is a computer that stores a CM or the like to be downloaded to the karaoke device 7, provides an order processing page to the wireless terminal device 9, receives order information from the wireless terminal device 9, It also has a function of an order processing server for transferring to the outsourced store 12. Further, the in-store server 3 includes a menu database 3A for storing (menu screen data (order processing page described later) for accepting food and drink orders provided by the subcontracted store 12.

  The outsourced store 12 is a store that delivers food and drink to the karaoke store 1 according to an order, and is a store in a business form such as a restaurant or a delivery specialty store. Although FIG. 1 illustrates only one outsourced store 12, the number of outsourced stores 12 is not limited to one. For example, you may make it order to the separate outsource store 12 for every kind of foods, such as a pizza, a lunch box, and sushi.

The management device 2 is a terminal device operated by a staff member of the karaoke store 3, manages the usage time of each karaoke device 7 (private room) and charges the usage fee, and the customer uses the wireless terminal device 9 and the like. Then, the management device 2 also charges the price for ordering food and drink.
The timing of charging may be performed at the timing when the customer orders food or drink from the subcontracting store 12, or may be performed when the product is delivered from the subcontracting store 12 to the customer. When charging is made at the timing of ordering, the in-store server 3 transfers the order information to the management device 2, and the management device 2 charges the customer based on the order information. When charging at the time of delivery, a clerk at the karaoke store confirms the delivery and performs a charging operation on the management device 2.

  The router 4 is connected to the center 11 and the router 13 of the outsourced store 12 via the Internet 10. The center 1 stores and stores music data, customer data, and the like. Each karaoke device 7 and wireless terminal 9 access the center 1 via the LAN 5, the router 4 and the Internet 2, and perform communications such as downloading music data and downloading customer data (customer login).

  The router 13 of the outsourced store 12 is connected to the order receiving terminal device 14 in the store. The order receiving terminal device 14 has the same hardware configuration as the wireless terminal device 9 described above. The system configuration is facilitated by using the same hardware configuration for the order-receiving wireless terminal device 9 and the order-receiving ordering terminal device 14. The connection between the router 13 and the order receiving terminal device 14 may be a wired LAN or a wireless LAN. The order receiving terminal device 14 is a device that is installed in the kitchen of the outsourced store 12 and is directly operated by the cook. When the order receiving terminal device 14 displays the order information from the wireless terminal device 9, this is displayed, and the confirmation operation of the cook is accepted.

  When a customer orders food and drink with this system, the customer activates an order processing program of the wireless terminal device 9, selects a product to be ordered using this order processing program, and inputs the number of products. The wireless terminal device 9 (order processing program) transmits the input content to the in-store server 3 as order information. Upon receipt of the order information, the in-store server 3 selects an outsource store 12 that places an order based on the ordered product (food). Then, the order information is transferred to the order receiving terminal device 14 of the selected outsource store 12.

When receiving the order information, the order receiving terminal device 14 displays that fact on the display. The person in charge of the outsourced store 12 (cooker) performs a confirmation operation to the effect that an order has been accepted for this display. The order receiving terminal device 14 creates a confirmation message in response to this confirmation operation, and returns this confirmation message to the in-store server 3 via the router 13 -the Internet 10 -router 4. The in-store server 3 transfers this confirmation message to the wireless terminal device 9 that has output the order information. The wireless terminal device 9 displays a confirmation message to inform the customer that the order has been accepted.
The confirmation message may include information such as time required for delivery in addition to the fact that the order has been accepted.

  The wireless terminal device 9 has an LCD display having a touch panel function, and displays buttons for selecting the various functions described above on the LCD display. When the customer touches an order button of the buttons, an order processing function (order processing program) is activated.

  Acceptance of orders from customers can adopt a method of accepting orders by store, such as a subcontracted store list → products provided by each store, or a method of accepting orders by category in the order of large categories → subcategories → individual products. . The following describes a method for receiving orders by category.

  As shown in FIG. 6, the wireless terminal device 9 displays a screen for selecting a large category such as FOOD (food), DRIVE (drink) on the top page, and a sub-category selection page according to the customer's selection. Is displayed. For example, the FOOD subcategory is meal, snacks, SWEETS, and the like, and the LINK subcategory is alcohol (drink), soft (drink), and the like. The customer can reach the desired product ordering page by following the tree, and can order the desired product by touching the order button on the product ordering page.

As shown in (P1) of FIG. 2, the page on which the menu is posted is downloaded from the in-store server 3 to the wireless terminal device 9. It is changed from the terminal device 14 (P3). The order information transmitted by the wireless terminal device 9 is transmitted via the in-store terminal device 3 to the order receiving terminal device 14 of the corresponding subcontract store 12 (P2).
As a basic function, the wireless terminal device 9 performs a music selection operation of transmitting a music number based on the customer's operation to the karaoke device 7 (P0).

  FIG. 3 is an external view of the wireless terminal device 9. FIG. 4 is a block diagram of the wireless terminal device 9. 3 and 4, the configuration of the wireless terminal device 9 installed in the karaoke store 1 will be described, but the order receiving terminal device 14 installed in the subcontract store 12 has the same hardware configuration.

  In FIG. 3, this wireless terminal device 9 functions as a so-called remote control device having functions for reserving karaoke songs and controlling the tempo keys of songs, as well as ordering products such as food and drink, listening to karaoke songs, It has various functions such as customer login function, camera shooting function, and lyrics display function. The product ordering function includes a videophone function using the camera 53 and the microphone 55.

  The wireless terminal device 9 functions as a wireless LAN terminal in a karaoke store, but is associated with a specific karaoke device (a karaoke device in the same private room) by performing a pairing process. Is automatically transmitted to the associated karaoke device.

  As shown in the figure, the wireless terminal device 9 has a substantially pentagonal shape (home base shape), and has a drip-proof structure in which the joint portion of the housing is sealed. This is because even a karaoke store with eating and drinking operates with high reliability. An LCD display 50 is provided at the center of the casing. A card reader unit 52 is provided at the lower center of the LCD display 50, and stereo speakers 51 are provided on the left and right sides thereof. A camera 53, a strobe flash 54, and a microphone 55 are provided at the upper end of the LCD display 50.

  The LCD display 50 has a touch panel function. Various buttons are displayed on the LCD display 50 according to the operation mode, and the touch panel switch 69 (see FIG. 4) detects the button operation by the user. When selecting a song, touch keys such as a numeric keypad for entering the song number, a 50-sound keyboard for entering the song name, and a keyboard with a PC layout are displayed. When ordering food and drink, a button for selecting a product is displayed. The

  During the performance of the karaoke song, the lyrics telop of the karaoke song is displayed on the LCD display 50 in synchronization with the performance of the karaoke song by the karaoke device 7.

  A customer ID card is set in the card reader 52. The ID card is an IC card having a wireless communication function. An antenna of the non-contact cart interface 65 (see FIG. 4) is embedded in the card reader unit 52. When the customer's ID card is set in the card reader unit 52, the contactless card interface 65 communicates with the ID card by wireless communication and reads the customer ID stored in the ID card. The wireless terminal device 9 transmits the read ID to the center 11 via the LAN 5 -the paired karaoke device 7 -router 4 -the Internet 10. The center 11 receives the customer ID from the wireless terminal device 9 or the karaoke device 7 to update the usage history of the customer and transmits the customer information of the customer to the wireless terminal device 9 or the karaoke device 7. To do. The wireless terminal device 9 or the karaoke device 7 receives customer information from the center 11 and performs individual customer correspondence such as displaying the customer's name at the start of a karaoke song.

  In addition, the wireless terminal device 9 has a built-in simple sound source and has a function of playing a part of the music data and performing a trial listening performance of the karaoke music. The musical sound that has been sampled and played is output from the stereo speaker 51.

  FIG. 4 is a block diagram of the wireless terminal device 9. A ROM 61, RAM 62, sound source 63, contactless card interface 65, wireless LAN interface 66, and peripheral device controller 68 are connected to the CPU 60 that controls the wireless terminal device 9 via an internal bus.

  The ROM 61 stores various programs including the order processing program for controlling the operation of the wireless terminal device 9. The ROM 61 is composed of a flash memory, and a program is rewritten and upgraded by an external device connected via a USB interface. In the RAM 62, various data storage areas such as operation areas of the various programs and customer information are set.

  The sound source 63 is simpler than that built in the karaoke apparatus 7, but can generate musical sounds based on music data (musical sound track, guide melody track) of karaoke music. This sound source 63 is used in the trial listening mode. In the trial listening mode, a part of the music data of the karaoke song selected by the user (a part of the musical tone track and a part of the guide melody track) is downloaded from the karaoke device 7 and a part of the music data is reproduced by the sound source 63. An amplifier 64 is connected to the sound source 63. The amplifier 64 amplifies the musical tone for trial listening generated by the sound source 63 and outputs it to the stereo speaker 51.

  The non-contact card interface 65 is an interface for communicating with an ID card that is a non-contact medium set in the card reader unit 52. The contactless card interface 65 has a function of supplying power to the contactless card with electromagnetic waves and a function of communicating with the contactless card wirelessly.

  The wireless LAN interface 66 includes an antenna 70 and is an interface for connecting the wireless terminal device 9 to the LAN 5 via the wireless access point 8.

  The audio signal collected by the microphone 55 is converted into a digital signal by the A / D converter 73 and input to the CPU 60.

  In addition to the LCD display 50, the touch panel 69, the camera 53, and the strobe flash 54, the peripheral device controller 68 performs infrared communication with an infrared remote control transmitter 70 that transmits an infrared remote control signal to the karaoke device 7 and other devices. For this purpose, an IrDA 71, a USB interface 72, and the like are connected.

  The camera 53 functions as a still camera together with the strobe flash 54 and also functions as a video phone together with the microphone 55.

  The infrared remote control transmitter 70 is used in the pairing process for associating the wireless terminal device 9 with the karaoke device 7 in the same room. The USB interface 72 is used when a maintenance device such as a personal computer is connected to this device and a program (firmware) stored in a ROM (flash memory) 61 is rewritten.

  The above is the description of the wireless terminal device 9, but the order receiving terminal device 14 has the same hardware configuration, and the ROM 61 changes the order processing program in the store and the menu registered in the in-store server 3. A menu change program or the like is stored.

  In addition, as described above, this terminal device has a structure having a drip-proof housing and a touch panel display. Therefore, even if it is installed in a kitchen with a bad environment due to splashing of steam or oil, it is highly reliable. It operates and is easy to operate, and the cook can directly operate the terminal device in the kitchen to confirm the order, and the communication of the order (order) can be efficiently transmitted to the kitchen.

  FIG. 5 is a diagram illustrating a configuration example of an order processing page. FIG. 5A shows a top page that is displayed first when the order processing program is started. This top page is a screen for selecting a category of food and drink. FIG. 5B shows a screen for selecting a product in a subcategory of “snacks” in the category of “FOOD (food)”.

  In FIG. 4A, the page image 100 at the time of the top heel displays four category buttons 102 to 105 on the background on which the tile image 101 is repeatedly displayed in a tile shape, and further, the initials are displayed below it. An input button 106, a product number (number) input button 107, and an order completion (history) button 108 are displayed. The category buttons 102 to 105 are a FOOD (food) button 102, a DRINK (drink) button 103, a recommendation button 104, a dish plate etc. button 105. The initial input button 106 is a button for shifting to an initial input page for directly entering a product order page by inputting a product name without following the tree. The product number input button 107 is a button for inputting a product number without following the tree and shifting to a product number input page for directly reaching the product order page. The order repellent button 108 is a button for shifting to a page that displays a history of products that have been ordered so far after the current customer enters the store.

  In FIG. 5B, photographs of four products (green soybeans, Korean kimchi, Korean chijimi, jakoten) are displayed in the center. Accompanying each photograph is a “select” button 111 for selecting the product and adding the order quantity, and a “decrease” button 112 for subtracting the order quantity. However, these buttons are not displayed for items that are out of stock. In the lower part of the screen, an “order” button 115 for transmitting the ordered product and quantity to the in-store server 3 as order information is displayed.

  In addition, various button groups 113 and 114 for changing products displayed on the screen are displayed above and below the photograph. The button group 113 is a button for moving the product category in the horizontal direction of the tree in FIG. The button group 114 is a button for displaying different products in the same category. In addition, a top page button 116 for returning the screen display to the top page of FIG.

  FIG. 6 is a diagram showing a part of a link structure of a plurality of order processing pages. The top page (001) shown in FIGS. 5 and 6 has four sub-category pages, that is, a FOOD page (002), a DRINK page (003), a recommended page (004), a plate, and the like by the above-described four category buttons. Link to page (005). Further, the food page (006), the snack page (007), and the SWEETs page (008) are further linked to the FOOD page (002). The LINK page (003) is further linked with alcohol (drink) page (009) and soft (drink) page (010), which are subcategories. This link structure is composed of about 120 pages.

  FIG. 7 is a flowchart showing a normal sales process for the order procedure to the subcontract store 12. When a customer of the karaoke store 1 operates the wireless terminal device 9 to activate the order processing program, the wireless terminal device 9 requests the store server 3 to download a menu, that is, an order processing page (S1). In response to receiving this request (S2), the in-store server 3 transmits a menu to the wireless terminal device 9 (S3). The wireless terminal device 9 receives this menu (S4) and displays it on the display 50 (S5). The menu screen is downloaded and displayed a plurality of times according to the tree as shown in FIG. 5 and FIG. 6, but is shown only once in this figure to simplify the description.

  When the menu is displayed on the display 50 of the wireless terminal device 9, the customer performs an ordering operation such as selecting a product displayed on the menu and inputting the number (S6). The wireless terminal device 9 transmits the content input by the order operation to the in-store server 3 as order information (S7).

  The in-store server 3 receives this order information (S8), and selects an outsource store 12 to outsource it based on the type of the ordered product (pizza, sushi, lunch box, etc.) (S9). The in-store server 3 transfers the order information to the order receiving terminal device 14 of the selected outsource store 12 (S10).

  The order receiving terminal device 14 of the subcontract store 12 receives this order information (S11) and displays it on the display 50 on the display (S12). The store clerk (cooker) looks at the display of the order information, starts cooking, and performs an order confirmation operation (S13). The order confirmation operation is an operation such as touching a confirmation button displayed on the display 50. The order receiving terminal device 14 creates a confirmation message corresponding to the order confirmation operation and transmits it to the in-store server 3 (S14).

  The in-store server 3 receives the confirmation message sent from the order receiving terminal device 14 (S15), and transfers this confirmation message to the wireless terminal device 9 that sent the order information in S8 (S16).

The wireless terminal device 9 receives the confirmation message from the in-store server 3 (S17) and displays it on the display 50 (S18).
As a result, the customer can confirm that the order has been correctly received. After that, the outsource store 12 cooks the ordered product (food) and delivers it to the customer of the karaoke store 1. The manager to the customer by the management apparatus 2 may be performed when the order information is transmitted in S10 or may be performed during the delivery.

  FIG. 8 is a diagram for explaining the procedure of menu change processing from the outsourced store 12. The order processing page data shown in FIG. 5 is stored in the in-store server 3, but can be changed from the subcontracted store 12. FIG. 6A is a diagram showing a processing procedure for menu deletion processing for deleting a product to be provided. FIG. 5B is a diagram showing a processing procedure for menu registration processing for newly adding a product to be provided.

  In the menu deletion process of FIG. 6A, a store clerk of the subcontracted store 12 that deletes the product to be provided operates the order receiving terminal device 14 to transmit a menu deletion request to the in-store server 3 (S21). When the in-store server 3 receives this deletion request (S22), the in-store server 3 transmits a menu of products provided by the store to the outsourced store 12 (S23).

  Upon receiving the menu from the in-store server 3 (S24), the order receiving terminal device 14 displays this menu on the display 50 (S25). The store clerk selects a product to be deleted from the displayed menu (S26). The order receiving terminal device 14 creates deletion information for deleting the selected product and transmits it to the in-store server 3 (S27). The in-store server 3 receives the deletion information from the order receiving terminal device 14 (S28), and deletes the product information specified by the deletion information from the order processing page (S29).

  In the menu registration process of FIG. 5B, a store clerk of the subcontracted store 12 that additionally registers a product to be provided first inputs information about the product to be displayed as a menu. The input of this information is, first, input of a product category (S31), input of a product name and price (S32), shooting of a product by the camera 53 (S33), and the like.

  Thereafter, the store clerk operates the order receiving terminal device 14 to transmit a menu addition registration request to the in-store server 3 (S34). Upon receipt of this additional registration request (S35), the in-store server 3 transmits a registration form for registering a new product in the menu to the outsourced store 12 (S36).

  When receiving the registration form from the in-store server 3 (S37), the order receiving terminal device 14 creates the registration information by inserting the information (category, product name, price, photo, etc.) previously input into the registration form. This is transmitted to the in-store server 3 (S39). It should be noted that the flow of information into the registration form may be performed automatically or manually.

  The in-store server 3 receives the registration information from the order receiving terminal device 14 (S40), and adds the product of the registration information as a menu to the category of the registration information (S41).

  FIG. 9 is a flowchart showing the direct order process. Direct orders are made via a menu screen, which is an order processing page, by a direct conversation between a customer at the karaoke store 1 and a store staff at the subcontracted store 12 using the videophone function of the wireless terminal device 9 (order receiving terminal device 14). It is a function to place an order without.

  When a customer of the karaoke store 1 operates the wireless terminal device 9 to request a direct order, the wireless terminal device 9 transmits a direct order request message to the in-store server 3 (S50). When the in-store server 3 receives this direct order request message (S51), it transmits a list of outsourced stores that can be directly ordered to the wireless terminal device 9 (S52). The wireless terminal device 9 receives this list of outsourced stores and displays it on the display 50 (S53).

  The customer selects a desired store from the outsourced store list displayed on the display 50 of the wireless terminal device 9 (S54). The wireless terminal device 9 transmits this store selection information to the in-store server 3 (S55).

  The in-store server 3 receives this store selection information (S56) and calls the order receiving terminal device 14 of the selected outsource store 12 (S57). In response to this call, the store clerk of the outsourced store 12 operates the order receiving terminal device 14 to respond.

  When the in-store server 3 receives this response (S59), the wireless terminal device 9 of the karaoke store 1 and the order receiving terminal device 14 of the subcontract store 12 are relayed and interconnected (S60). As a result, the wireless terminal device 9 and the order receiving terminal device 14 can mutually transmit and receive video and audio by the videophone function (S61). The products that can be provided at that time are orally communicated, and the customer of the karaoke store 1 can directly order the store staff of the outsourced store 12 orally. The customer may be charged when the product is delivered.

  This direct ordering form is suitable for ordering commodities whose assortment changes frequently, such as fresh fish sushi.

  Although this embodiment demonstrated the system which can provide food and drink to a customer in a karaoke store, goods are not limited to food and drink. Also, the store where the customer visits is not limited to a karaoke store.

The figure explaining the network structure in the karaoke store to which the order processing system which is embodiment of this invention was applied Diagram explaining the flow of data when ordering food and drink at the same karaoke store External view of wireless terminal device 9 of the order processing system Block diagram of the wireless terminal device Diagram showing an example of the configuration of the order processing page Diagram explaining link structure of order processing page Diagram showing the order procedure for outsourced stores The figure which shows the procedure which changes the content of the order processing page from the staff terminal device of a subcontract store The figure which shows the procedure of performing a direct order between a radio | wireless terminal device and a staff terminal device

Explanation of symbols

1 ... Karaoke store 2 ... Management device (POS)
3 ... In-store server 7 ... Karaoke device 9 ... Wireless terminal device 12 ... Outsourced store 14 ... Order receiving terminal device 50 ... LCD display 53 ... Camera 55 ... Microphone 62 ... RAM
69 ... Touch panel 100 ... Hypertext screen 102-108 ... Link button image data 110 ... Composited image data 111 ... Map data 112-118 ... Link information shown

Claims (3)

A customer terminal device operated by a customer in the store, an in-store server connected to the customer terminal device via a store LAN, and operated by a clerk at the order receiver, and connected to the store server via the WAN An order processing system comprising:
The in-store server includes a menu storage unit for storing menu data of products provided by the order recipient, a menu transmission unit for transmitting the menu data to the customer terminal device, and an order received from the customer terminal device Transfer means for transferring information to the attendant terminal device,
The customer terminal device receives a menu display means for receiving and displaying the menu data from the in-store server, an order receiving means for receiving an order operation by a customer, and an order for transmitting the received order information to the in-store server. A transmission means,
The clerk terminal device comprises a display means for displaying order information transferred from the in-store server. The clerk terminal device includes a changing unit that changes the menu data by accessing the in-store server,
The order processing system according to claim 1, wherein the in-store server changes the content of the menu data stored in the menu storage unit in response to an access from the staff terminal device. Having terminal devices for clerk installed at each of a plurality of subcontractors;
The menu storage unit of the in-store server stores menu data of products provided by the plurality of orders, and the transfer unit corresponds to the order information received from the customer terminal device for the product related to the order. The order processing system according to claim 1, wherein the order processing system transfers the information to a terminal device for a staff member of an order receiving party.