JP2007310912A - Common vehicle dispatch system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To utilize the originality of each group in an efficient common vehicle dispatch system. <P>SOLUTION: A first retrieving means 13 accesses a vehicle database 11 of its own company in response to a vehicle dispatch request from a customer, retrieves a taxi that can be dispatched, and selects a taxi 16 to be dispatched among taxis belonging to its own company on the basis of predetermined conditions when there are taxis available. A terminal device 18 transmits a vehicle dispatch instruction signal to the selected taxi 16 from a base station 20 through a shared server 15 to dispatch the vehicle to the customer. When there is no available taxi in its own company, a second retrieving means 14 accesses a vehicle database 11 of another company to retrieve an available taxi among taxis belonging to the other company. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a shared vehicle distribution system for moving vehicles such as taxis.

  For example, a system that distributes moving vehicles represented by taxis, etc., in response to a customer's request for vehicle allocation, has been configured so that multiple taxi companies have joined to establish a common vehicle distribution center, and vehicle distribution is performed through this common vehicle distribution center. Has been. FIG. 12 is a diagram illustrating an example of a conventional shared vehicle allocation system 1 including the shared vehicle allocation center 2. In the conventional taxi co-distribution system 1, the telephone 4 that receives a request for dispatch from the customer 3 is also collectively received at the joint dispatch center 2, and is collectively accepted. For example, the vehicle 6 located closest to the customer who requested the vehicle allocation is selected from all the vehicles of the taxi company currently in operation, and the vehicle is instructed from the base station 5 to the vehicle 6 by radio telephone.

  In the conventional joint vehicle dispatch system 1, when a taxi company is designated by a customer or a driver is designated, a vehicle dispatch instruction may be given in a form that distinguishes a specific taxi company from others according to the customer's designation. it can. In addition, even when there is no designation from the customer, the taxi company is assigned to each telephone line that receives the request for dispatch from the customer, and the taxi company that is assigned to the telephone line that receives the request for dispatch There is also a system that instructs a vehicle to dispatch.

  As described above, there are cases where vehicles belonging to each taxi company are distributed separately for each taxi company, but in the conventional joint vehicle distribution system 1, in many cases, an empty vehicle sent from the taxi to the base station via a radio telephone and Based on the current position information, the nearest vehicle of the customer's request for dispatch is selected without distinguishing the taxi company, and a dispatch instruction is issued to the selected vehicle. In addition, since a person selects a vehicle for which a vehicle dispatch instruction should be issued, when there are a plurality of vehicles that can be dispatched at a distance that is almost the same as the customer's vehicle dispatch request position, the vehicle selection that gives the vehicle dispatch instruction, that vehicle. It may happen that the taxi company to which the company belongs is not necessarily fair.

  In many fields, deregulation has progressed. For example, in the taxi industry, even fare is now being liberalized. However, in the conventional shared vehicle dispatch system 1 for mobile vehicles, the characteristics of the company include There is a problem that it is difficult to conduct sales that make the best use of the uniqueness of each company by differentiating the company from other companies based on its characteristics.

  In addition, when establishing a new shared vehicle dispatch center, each member company must disclose and share its customer information. However, each company has a strong sense of resistance in disclosing and sharing information on important customers that it has pioneered, so it is difficult to establish a joint vehicle dispatch center.

  An object of the present invention is to provide a joint vehicle dispatch system for mobile vehicles that enables a business that makes use of the uniqueness of each group that joins the system in an efficient system called joint train dispatch.

The present invention (1) includes management means for managing the dynamic information collected from each vehicle belonging to each vehicle operation unit by dividing it into vehicle groups for each vehicle operation unit to which the vehicle belongs;
An individual customer master that is provided for each vehicle operation unit and stores information about customers;
A receiving means provided for each vehicle operation unit for receiving a vehicle dispatch request from a customer;
Customer search means for searching customer information corresponding to the vehicle allocation request received by the reception means from the individual customer master of the vehicle operation unit that received the vehicle allocation request;
In response to receiving the dispatch request by the receiving means, a vehicle satisfying the dispatch request is searched based on the search result by the customer search means and the collected movement information from the vehicle group of the vehicle operation unit that has received the dispatch request. And a first search means.

  According to the present invention (1), shared vehicle allocation is performed by sharing a system and requesting vehicle allocation between the vehicle operation units, but the individual customer master, which is an important property of the vehicle operation unit, is Since it is not disclosed and shared with respect to other vehicle operation units, the independence of each vehicle operation unit is maintained. As a result, each vehicle operation unit can independently perform a business activity utilizing the individual customer master that is the property of each vehicle operation unit.

Moreover, this invention (2) is provided in common with each vehicle operation unit, and is provided with the common customer master in which the information regarding a customer is stored,
The customer search means is
The customer information corresponding to the vehicle allocation request is searched from the individual customer master and the common customer master of the vehicle operation unit that received the vehicle allocation request.

  According to the present invention (2), shared vehicle allocation is performed by sharing a system and requesting vehicle allocation between the vehicle operation units, but information on important customers that are important assets of the vehicle operation unit. Since the individual customer master is not disclosed and shared with other vehicle operation units, the independence of each vehicle operation unit is maintained. On the other hand, the remaining customer information excluding important customers is stored in the common customer master, and each vehicle operation unit can use the common customer master in common. As a result, each vehicle operation unit can carry out sales activities utilizing the individual customer master, which is the property of each vehicle operation unit independently, and the business opportunity can be obtained by using the common customer master. This makes it possible to respond to a request for dispatch from a larger number of customers accurately and promptly without losing the vehicle.

Also, in the present invention (3), the customer search means is:
When the corresponding customer information cannot be searched in the individual customer master of the vehicle operation unit that has received an order for a vehicle allocation request, the corresponding customer information is searched from the common customer master.

  According to the present invention (3), when the customer information of the customer who requested the vehicle allocation cannot be found in the individual customer master of the own vehicle operation unit, the common customer master shared with the other vehicle operation unit can be used. This makes it possible for each vehicle operation unit to use customer information stored in the common customer master and to obtain customer information from a wider range of customer masters, thus losing sales opportunities. Therefore, it is possible to respond to a request for dispatch from a larger number of customers accurately and promptly.

Also, in the present invention (4), the customer search means is:
When the corresponding customer information cannot be searched in the common customer master, the corresponding customer information is searched from the individual customer master of the vehicle operation unit other than the vehicle operation unit that has received the request for dispatch.

  According to the present invention (4), when the customer information of the customer who requested the vehicle allocation cannot be found in the common customer master shared by each vehicle operation unit, the individual customer master of another vehicle operation unit can be used. As a result, each vehicle operation unit can use customer information stored in the individual customer master of other vehicle operation units together with the common customer master, and obtain customer information from a wider range of customer masters. As a result, it is possible to respond quickly and accurately to vehicle dispatch requests from more customers without losing business opportunities.

Also, in the present invention (5), the customer search means is
If the customer information corresponding to the individual customer master of the vehicle operation unit that has received the vehicle allocation request cannot be retrieved, the corresponding customer information is obtained from the individual customer master of the vehicle operation unit other than the vehicle operation unit that received the vehicle allocation request. It is characterized by searching.

  According to the present invention (5), when the customer information of the customer who requested the vehicle allocation cannot be found in the individual customer master of the own vehicle operation unit, the individual customer master of the other vehicle operation unit can be used. As a result, each vehicle operation unit can mutually use customer information stored in the individual customer master, and can obtain customer information from a wider range of customer masters. This makes it possible to respond to a request for dispatch from a larger number of customers accurately and promptly.

In the present invention (6), in the first search means,
When customer information of an individual customer master of a vehicle operation unit other than the vehicle operation unit that has received an order for the dispatch request is used, a charging means is provided for storing charging information for use of the individual customer master.

  According to the present invention (6), the individual customer master, which is the property of each vehicle operation unit, is disclosed and used for other vehicle operation units. A considerable price is paid for the use of the individual customer master, so that only the necessary information can be disclosed and the customer information can be effectively used as property.

In the present invention (7), in the first search means,
When customer information of an individual customer master of a vehicle operation unit other than the vehicle operation unit that has received an order for the dispatch request is used, when a predetermined score is subtracted from the vehicle operation unit using the customer information, When the customer information is added to the used vehicle operation unit and added to the vehicle operation unit using the customer information, a point adding means is provided for subtracting from the vehicle operation unit using the customer information. Features.

  According to the present invention (7), the individual customer master, which is the property of each vehicle operation unit, is disclosed and used for other vehicle operation units. For the use of the individual customer master, a predetermined score is added, and in the opposite case, it is subtracted. Depending on the amount of additional points added or subtracted, for example, by setting the share of the maintenance cost of the system, the fairness of the system operation, etc. can be maintained. Units can be coordinated. In this way, by adding points to the use of individual customer information between each vehicle operation unit, and converting the result of the addition to the share of system maintenance costs, etc., the property evaluation of individual customer information can be performed. Since it becomes possible, it is possible to limit the disclosure of only information as necessary, and it is possible to effectively use individual customer information as property.

Moreover, this invention (8) is provided for every vehicle operation unit, It is provided with the vehicle master in which the characteristic information of each vehicle which belongs to each vehicle operation unit is stored,
The first search means includes
A vehicle that satisfies the vehicle allocation request is searched based on a vehicle master of a vehicle operation unit that has received the vehicle allocation request, a search result by customer search means, and collected dynamic information.

  According to the present invention (8), the joint vehicle dispatching system is provided with a vehicle master in which the feature information of each vehicle is stored. By searching for the vehicle master, it is possible to respond to the needs of customers who requested the vehicle dispatch in a detailed manner. A vehicle can be selected and dispatched.

  In the present invention (9), when a vehicle satisfying the vehicle allocation request cannot be searched in the first search means, a vehicle operation unit other than the vehicle operation unit receiving the vehicle allocation request is selected as the vehicle satisfying the vehicle allocation request. The vehicle group includes a second search means for searching based on the search result by the customer search means and the collected dynamic information.

  According to the present invention (9), when the vehicle satisfying the dispatch request cannot be found from the vehicle groups belonging to the own vehicle operation unit, the second search means determines the vehicle group belonging to the other vehicle operation unit. It is possible to search for a vehicle that satisfies the dispatch request from among them. In this way, even when there is no vehicle that can respond to the customer's dispatch request in the own vehicle operation unit, it is possible to request the other vehicle operation unit to support the dispatch and further improve the reliability of the response to the customer's dispatch request. it can.

  According to the present invention (10), when the vehicle that satisfies the vehicle allocation request cannot be searched in the first search means, the vehicle that satisfies the vehicle allocation request is replaced with a vehicle operation unit other than the vehicle operation unit that received the vehicle allocation request. The vehicle search unit includes a second search unit that searches based on a vehicle master other than the vehicle operation unit that has received a vehicle dispatch request from the vehicle group and a search result by the customer search unit and the collected dynamic information.

  According to the present invention (10), when a vehicle satisfying the dispatch request cannot be found out of the vehicle groups belonging to the own vehicle operation unit, the second search means determines the vehicle group belonging to the other vehicle operation unit. It is possible to search for a vehicle that satisfies the dispatch request from among them. In this way, even when there is no vehicle that can respond to the customer's dispatch request in the own vehicle operation unit, a vehicle that matches the customer's needs is specified, and the other vehicle operation unit is requested to support the dispatch of the customer. The reliability of the response to the request can be further increased.

  According to the present invention (1), although shared dispatch is performed by sharing a system and requesting support for dispatch between each vehicle operation unit, an individual customer master that is an important property of the own vehicle operation unit is stored. Since it is not disclosed and shared with respect to other vehicle operation units, the independence of each vehicle operation unit is maintained. As a result, each vehicle operation unit can independently perform a business activity utilizing the individual customer master that is the property of each vehicle operation unit.

  Further, according to the present invention (2), although shared dispatch is performed by sharing a system and requesting support for dispatch between each vehicle operation unit, it relates to an important customer which is an important property of the own vehicle operation unit. Since the individual customer master, which is information, is not disclosed and shared with other vehicle operation units, the independence of each vehicle operation unit is maintained. On the other hand, the remaining customer information excluding important customers is stored in the common customer master, and each vehicle operation unit can use the common customer master in common. As a result, each vehicle operation unit can carry out sales activities utilizing the individual customer master, which is the property of each vehicle operation unit independently, and the business opportunity can be obtained by using the common customer master. This makes it possible to respond to a request for dispatch from a larger number of customers accurately and promptly without losing the vehicle.

  Moreover, according to this invention (3), when the customer information of the customer who requested dispatching cannot be found in the individual customer master of the own vehicle operation unit, the common customer master shared with the other vehicle operation unit can be used. . This makes it possible for each vehicle operation unit to use customer information stored in the common customer master and to obtain customer information from a wider range of customer masters, thus losing sales opportunities. Therefore, it is possible to respond to a request for dispatch from a larger number of customers accurately and promptly.

  Further, according to the present invention (4), when the customer information of the customer who requested the dispatch is not found in the common customer master shared by each vehicle operation unit, the individual customer master of another vehicle operation unit can be used. . As a result, each vehicle operation unit can use customer information stored in the individual customer master of other vehicle operation units together with the common customer master, and obtain customer information from a wider range of customer masters. As a result, it is possible to respond quickly and accurately to vehicle dispatch requests from more customers without losing business opportunities.

  Further, according to the present invention (5), when the customer information of the customer who requested the vehicle allocation cannot be found in the individual customer master of the own vehicle operation unit, the individual customer master of the other vehicle operation unit can be used. As a result, each vehicle operation unit can mutually use customer information stored in the individual customer master, and can obtain customer information from a wider range of customer masters. This makes it possible to respond to a request for dispatch from a larger number of customers accurately and promptly.

  According to the present invention (6), the individual customer master, which is the property for each vehicle operation unit, is disclosed and used for other vehicle operation units. A considerable price will be paid for the use of the individual customer master of the unit, so that only the information as required can be disclosed and the customer information can be effectively utilized as property.

  According to the present invention (7), the individual customer master, which is the property of each vehicle operation unit, is disclosed and used for other vehicle operation units. A predetermined score is added to the use of the individual customer master of the unit, and subtracted in the opposite case. Depending on the amount of additional points added or subtracted, for example, by setting the share of the maintenance cost of the system, the fairness of the system operation, etc. can be maintained. Units can be coordinated. In this way, by adding points to the use of individual customer information between each vehicle operation unit, and converting the result of the addition to the share of system maintenance costs, etc., the property evaluation of individual customer information can be performed. Since it becomes possible, it is possible to limit the disclosure of only information as necessary, and it is possible to effectively use individual customer information as property.

  Further, according to the present invention (8), the collective vehicle allocation system is provided with a vehicle master in which the characteristic information of each vehicle is stored, and by searching for the vehicle master, the needs of customers who requested the vehicle allocation can be dealt with finely. The vehicle can be selected and dispatched.

  According to the invention (9), when a vehicle satisfying the dispatch request cannot be found from the vehicle groups belonging to the own vehicle operation unit, the second search means uses the vehicle group belonging to the other vehicle operation unit. A vehicle satisfying the dispatch request can be searched from among them. In this way, even when there is no vehicle that can respond to the customer's dispatch request in the own vehicle operation unit, it is possible to request the other vehicle operation unit to support the dispatch and further improve the reliability of the response to the customer's dispatch request. it can.

  According to the invention (10), when the vehicle satisfying the dispatch request cannot be found from the vehicle groups belonging to the own vehicle operation unit, the vehicle group belonging to the other vehicle operation unit by the second search means. A vehicle satisfying the dispatch request can be searched from among them. In this way, even when there is no vehicle that can respond to the customer's dispatch request in the own vehicle operation unit, a vehicle that matches the customer's needs is specified, and the other vehicle operation unit is requested to support the dispatch of the customer. The reliability of the response to the request can be further increased.

  FIG. 1 is a system diagram showing a joint vehicle dispatch system 10 as a premise of the present invention. The vehicle is, for example, a taxi for transporting a customer, and a system for jointly dispatching a taxi to a customer among taxi companies is exemplified as a joint vehicle dispatch system 10 for the vehicle.

The shared vehicle allocation system 10 is provided for each taxi company, with management means 11 for managing the dynamic information collected from each taxi belonging to the taxi company, which is a unit of each vehicle operation, for each taxi company to which the taxi belongs. And receiving means 12 for receiving a dispatch request from a customer, and in response to receiving the dispatch request by the receiving means 12, a taxi that satisfies the dispatch request is collected from the vehicle group of the taxi company that has received the dispatch request. First search means 13 for searching based on the dynamic information,
When the first retrieval means 13 cannot find a taxi that satisfies the vehicle allocation request, the taxi that satisfies the vehicle allocation request is collected from the vehicle group of the taxi company other than the taxi company that received the vehicle allocation request. And second search means 14 for searching based on the above.

  In the present embodiment, the management means 11 is provided in the shared server 15 shared by each taxi company that is a member of the shared vehicle dispatching system 10, and the first search means 13a, 13b, 13n and the second search means 14a, 14b, 14n is provided in each terminal device 18a, 18b, 18n provided for each taxi company and connected to the shared server 15 and connected to the receiving means 12. Here, although the terminal devices 18a, 18b, and 18n provided in the respective taxi companies A, B, and N show only three units indicated by reference numerals 18a, 18b, and 18n, the terminal devices connected to the shared server 15 are Since the number of taxi companies participating in the shared vehicle dispatch system 10 is provided, the number of taxi companies is not limited to three, and may be more than three. Therefore, a, b, and n, which are subscripts of reference numerals of the terminal device, indicate that more than three terminal devices may be provided.

  The shared server 15 is a file server that can share programs and data, and is also a communication server that can share devices such as a modem for communication. Via the shared server 15, it is possible to search the vehicle data by accessing the management means 11 from the terminal devices 18a, 18b, 18n provided in each taxi company, and from the terminal devices 18a, 18b, 18n to the taxi 16 It is comprised so that it can communicate with.

  The management means 11 is a vehicle database in which vehicle data about driving conditions including current positions and dynamics of a plurality of taxis 16 belonging to each taxi company is stored in a randomly accessible memory. Manage taxi companies separately.

  FIG. 2 is a diagram showing the contents of the store of the vehicle database 11. The vehicle database that is the management means 11 includes a name or identification symbol 21 of a taxi company to which the taxi 16 belongs, a car number 22 that identifies each taxi 16, a longitude 24 that indicates the current position 23 of each taxi 16, and Latitude 25, azimuth 26 indicating in which direction each taxi 16 is moving, and "real car" where taxis 16 are transporting customers or "empty vehicles" where customers are not transporting customers The dynamics 27 and other vehicle data are stored. The vehicle data related to each taxi 16 stored in the vehicle database 11 is collected in the shared server 15 through the wireless communication means 17b provided in each taxi 16, and the shared server 15 momentarily stores the vehicle data of the taxi 16 in the vehicle database 11. Update.

  Returning to FIG. 1, the wireless communication means 17a and 17b are realized by a wireless transceiver having a wireless telephone function, for example. The wireless communication means 17 a provided in the base station 20 and the wireless communication means 17 b provided in the taxi 16 can perform wireless communication via a communication antenna 19 provided in the base station 20.

  The receiving means 12 includes a telephone that receives a vehicle allocation request transmitted from the customer 30 through a telephone line, and a communication modem that converts a signal received by the telephone and sends it to the terminal devices 18a, 18b, and 18n.

  The terminal devices 18a, 18b, and 18n in the present embodiment are not only devices that simply input and output data and the like, but are processing devices that are realized by a microcomputer or the like that includes a Central Processing Unit (CPU). In the terminal devices 18a, 18b, 18n, taxi vehicles belonging to the own taxi company (hereinafter sometimes abbreviated as the company) that responds to the vehicle allocation request from the customer 30 and is actually receiving the vehicle allocation request. The first search means 13a, 13b, 13n that searches the data and searches for taxis that satisfy the dispatch request from the company's vehicle group based on the collected movement information, and the first search means 13a, 13b, 13n When a taxi that satisfies the request cannot be searched, a taxi that satisfies the dispatch request is obtained from a vehicle group of a taxi company other than the taxi company that ordered the dispatch request (hereinafter may be abbreviated as another company). Second search means 14a, 14b, 14n for searching based on the collected dynamic information are provided. Note that the terminal device and each means provided in the terminal device may be collectively indicated only by numerals, omitting the suffixes a, b, and n of the reference symbols.

  The first search means 13 can access the vehicle database 11 via the shared server 15, identify a taxi belonging to the company based on the taxi company identification symbol 21 in the vehicle database 11, and search for the vehicle data. The first search means 13 determines the presence or absence of a taxi that can be dispatched, that is, the distinction between “actual vehicle” and “empty vehicle” in the vehicle data dynamics 27, and when there is a “vacant vehicle” taxi, A taxi is selected from among the taxis according to a predetermined condition and output as a search result.

  The predetermined condition for selecting a taxi to be dispatched is a taxi located closest to the customer who requested the dispatch based on the data of the current position 23 and the direction 26, and preferably the direction approaching the customer Etc. are set.

  On the other hand, when all taxis belonging to the company are “actual vehicles”, it is output that there is no taxi that can be dispatched. Note that the first search means 13 also includes a “empty car” taxi if the location of the customer 30 who requested the dispatch and the current position of all “empty car” taxis are 5 km or more away, for example. Since it takes a long time for the vehicle to be dispatched to 30, it is possible to set a condition such as outputting that there is no taxi that can be dispatched.

  In response to the output of the result of selecting a taxi that can be dispatched from the first search means 13, information on the customer 30 that requested the dispatch from the terminal device 18 and the dispatch instruction signal are determined by the selection result. Is transmitted to the taxi via the shared server 15 and the base station 20.

  In the joint dispatch system 10 of the present embodiment, when the first search means 13 outputs that there is no taxi that can be dispatched, the second search means 14 does not refuse the customer's dispatch request, but the second search means 14 The vehicle data is searched for each other taxi company based on the identification symbol 21 for the taxi. As a result of the search, when a taxi that can be dispatched is found, the second search means 14 selects a taxi that meets a predetermined condition from the found taxis, and the terminal device 18 selects the selected taxi. 16, information related to the customer 30 who requested the vehicle allocation and a vehicle allocation instruction signal are transmitted via the shared server 15 and the base station 20.

  FIG. 3 is a flowchart for explaining the operation of taxi dispatch by the joint dispatch system 10. With reference to the flowchart shown in FIG. 3, a series of operations until a taxi is dispatched in response to a customer 30 dispatch request will be described.

  In step a1, for example, the taxi company A receives the customer's dispatch request by the receiving means 12 through a telephone line. In step a2, the first search means 13a provided in the terminal device 18a accesses the vehicle database 11 via the shared server 15, and searches for the taxi dynamics 27 belonging to the company to which the identification symbol 21 of the taxi company A is attached. . In step a3, the first search means 13a determines whether there is a taxi that can be dispatched. If the determination result is affirmative and there is a taxi that can be dispatched, the process proceeds to step a4. In step a4, a taxi to be dispatched is selected according to a predetermined condition. In step a5, in response to the output of the first search means 13a, the terminal device 18a outputs a dispatch instruction signal to the selected taxi via the shared server 15 and the base station 20, and sends the taxi to the customer 30. Dispatch a car.

  When the determination result in the previous step a3 is negative and there is no taxi that can be dispatched, the process proceeds to step a6. In step a6, the second search means 14a searches for taxi vehicle data belonging to another company such as taxi company B. In step a7, the second search means 14a determines whether there is a taxi that belongs to the taxi company B and can be dispatched. When the determination result is affirmative, the process proceeds to step a8. When the determination result is negative, the process returns to step a6, and the search for the taxi vehicle data belonging to another taxi company other than the taxi company B is repeated.

  In step a8, the second search means 14a selects a taxi of another company to be dispatched according to a predetermined condition. In step a <b> 9, the terminal device 18 a outputs a dispatch instruction signal to the selected taxi via the shared server 15 and the base station 20, and dispatches the taxi to the customer 30.

  When a taxi dispatch instruction is output in the previous step a5 or step a9 and a taxi is dispatched to the customer, a series of operations in the taxi joint dispatch system 10 is completed.

  Thus, in the shared vehicle dispatch system 10, the system can be shared by each taxi company, so that the system introduction cost can be shared by each taxi company and the cost can be reduced. In addition, each taxi company can accept a request for a car delivery from a customer for each taxi company in spite of the shared car delivery system 10 and can deliver a car from among taxis belonging to the company in accordance with the car delivery request from the customer. Therefore, it becomes possible for each taxi company to conduct business activities that take advantage of its characteristics independently.

  In addition, even if the company is unable to respond to the customer's dispatch request, it can ask other taxi companies to support the dispatch, so the customer who responds to the customer's dispatch request surely As a result, it is not necessary for each taxi company to have a large number of taxis that can respond to the peak demand for dispatch. Can be reduced.

  FIG. 4 is a system diagram showing a shared vehicle dispatch system 35 on which the present invention is based. The joint vehicle dispatch system 35 is similar to the joint vehicle dispatch system 10, and corresponding portions are denoted by the same reference numerals and description thereof is omitted.

  It should be noted in the joint dispatch system 35 that the dispatching means 36 for dispatching the taxi searched by the second retrieval means 14 and the taxi company that has received a dispatch request when the dispatching means 36 dispatches the taxi. The charging means 37 for storing the charging information for the taxi and the charging information by the taxi company to which the taxi instructed to dispatch is stored, and the calculation for canceling the charging between the taxi companies based on the charging information stored in the charging means 37 Means 38.

  In response to the selection result of the taxi that can be dispatched by another company output from the second search means 14, the dispatch means 36 provided in the terminal device 18 outputs a dispatch instruction signal for the taxi of another company to perform the dispatch. Each time the vehicle allocation means 36 executes the allocation of a taxi of another company, the accounting information for the other company that executed the allocation is stored in the accounting means 37 in response to the allocation instruction signal from the allocation means 36.

  The shared server 15 is also provided with a calculation means 38, which calculates the charge information stored by the charge means 37 for each taxi company stored every time a predetermined period elapses. The information is read, and calculation is performed so as to offset the charging information of the other company that has been charged and the charging information charged to the company from the other company that has been charged.

Charging is a price for not being able to respond to customer's request for dispatch by a company taxi, but for requesting support for dispatch by another company's taxi. The billing means 37 provided in the terminal device 18 performs billing processing on the other company every time a request for taxi dispatch to another company is made, and the billing information is stored in the billing means 37. Table 1 shows an example in which the billing information by the billing means 37 is stored for each taxi company as a support requester for each other company that is billed.

  As shown in Table 1, for example, the amount of billing, which is billing information from a taxi company A requesting taxi support to taxi company B, was 50,000 yen, and conversely, taxi company B requested taxi company A to support car dispatch. The amount of billing by is 35,000 yen. The calculation means 38 calculates so as to offset the charge amount from the taxi company A to the taxi company B and the charge amount from the taxi company B to the taxi company A. That is, 50,000 yen-35,000 yen = 15,000 yen is calculated, and the charge amount from the taxi company B to the taxi company A is offset by 35,000 yen. Such calculation for offsetting the amount of charge between taxi companies by the calculation means 38 is executed every predetermined period, such as one week or one month, and after the calculation is executed, the charge amount for each taxi company is once deleted. Then, the billing amount for the next period is newly stored in the billing means 37.

  In this way, the taxi company pays 50,000 yen from taxi company A to taxi company B, and conversely pays 35,000 yen from taxi company B to taxi company A. Since the payment can be made only by one-way payment of 15,000 yen from A to the taxi company B, and the payment work from the taxi company B to the taxi company A can be omitted, the check-out work can be simplified.

  FIG. 5 is a system diagram showing the shared vehicle dispatch system 40 according to the first embodiment of the present invention. The shared vehicle allocation system 40 according to the present embodiment is similar to the shared vehicle distribution system 35, and corresponding portions are denoted by the same reference numerals and description thereof is omitted.

  It should be noted in the joint vehicle dispatching system 40 of the present embodiment that the terminal device 18 has a predetermined score when the vehicle dispatching device 36 performs the dispatching instead of the charging device 37 in the second embodiment. A point addition means 41 is provided for subtracting or adding to a taxi company that has received an order for dispatching, and adding or subtracting to a taxi company to which the vehicle instructed to dispatch belongs.

  In the present embodiment, a reference point is determined in advance for each taxi company according to the scale of the company such as the number of taxi owned, and stored in the memory provided in the point adding means 41. The point addition means 41 reads the stored company's own score, subtracts, for example, one point each time a vehicle dispatch support request is sent to another company, and 1 point each time responds to a vehicle dispatch support request from another company. Is added to the number of points read. This score addition result is overwritten and stored in the memory.

  For example, the results of adding points are collected every year, and the total number of negative points (subtraction) for requesting dispatch support based on reference points and positive points (addition) for responding to dispatch support requests is calculated. In accordance with the total number of points, for example, by setting the share of the maintenance cost of the joint dispatch system 40, the fairness of the system operation, etc. is maintained. Can be realized.

  FIG. 6 is a system diagram showing a shared vehicle dispatch system 45 according to the second embodiment of the present invention. The joint vehicle dispatch system 45 of this embodiment is similar to the joint vehicle dispatch system 10, and corresponding portions are denoted by the same reference numerals and description thereof is omitted.

  What should be noted in the joint dispatch system 45 of the present embodiment is the individual customer master 46 provided for each taxi company and storing customer information, and customer information corresponding to the dispatch request received by the receiving means 12. Customer search means 47 for searching from the in-house individual customer master 46. The first search means 13 provided in the joint vehicle dispatch system 45 receives a taxi satisfying the vehicle dispatch request from the vehicle group belonging to the company according to reception of the vehicle dispatch request by the receiving means 12, Search based on collected dynamic information.

  FIG. 7 is a diagram showing an example of the contents of the store of the individual customer master 46. The individual customer master 46 includes a customer telephone number 53, a customer name 54, a customer address 55, and a longitude 57 and a latitude 58 indicating the customer location 56 that are required when the taxi company delivers a taxi to the customer. And are stored. Since FIG. 7 illustrates the individual customer master 46a for the taxi company A, “A” is assigned as the identification symbol 52 of the taxi company A to the individual customer master 46a. However, when the individual customer master 46 is provided for each taxi company, it is not necessary to identify the company, and therefore the identification symbol 52 need not be provided.

  The terminal device 18 of the present embodiment includes customer search means 47 that responds to a vehicle allocation request from a customer, searches its own individual customer master 46, and reads and outputs the customer information of the customer who requested the vehicle allocation. It is done. Based on the customer information searched by the customer search unit 47, the first search unit 13 searches for a taxi that can be dispatched from among the taxis of the company.

  In the shared vehicle distribution system 45, the individual customer master 46, which is an important property of each taxi company, is not disclosed and shared with other companies other than the company as described above, so that the independence of each taxi company is maintained. Each taxi company can carry out business activities by making use of the individual customer master 46 that is the property of each taxi company independently.

  FIG. 8 is a system diagram showing a shared vehicle dispatch system 60 according to the third embodiment of the present invention. The shared vehicle allocation system 60 according to the present embodiment is similar to the shared vehicle distribution system 45 according to the second embodiment, and corresponding portions are denoted by the same reference numerals and description thereof is omitted.

  It should be noted in the shared vehicle dispatch system 60 of the present embodiment that the shared server 15 includes a common customer master 61 that is provided in common to each taxi company and stores information about customers. For example, the individual customer master 46 stores customer information important for each taxi company, and the common customer master 61 stores customer information that can be disclosed to other companies. To be done.

  The customer search means 47 provided in the terminal device 18 searches the customer information corresponding to the dispatch request received by the receiving means 12 from the individual customer master 46 and the common customer master 61. The order of the customer information search by the customer search means 47 is not particularly limited, and the corresponding customer information is searched from the common customer master 61 when the corresponding customer information cannot be searched in the individual customer master 46 of the company. Alternatively, when the corresponding customer information cannot be searched in the common customer master 61, the corresponding customer information may be searched from the individual customer master 46 of the company.

  As described above, when the customer information of the customer who requested the vehicle allocation cannot be found in the individual customer master 46 of the company, the common customer master 61 can be used via the shared server 15. Therefore, since each taxi company can obtain customer information from a wider range of customer masters, it becomes possible to respond to vehicle dispatch requests from more customers quickly and accurately without losing sales opportunities. .

  FIG. 9 is a system diagram showing a shared vehicle dispatch system 65 according to the fourth embodiment of the present invention. The shared vehicle allocation system 65 according to the present embodiment is similar to the shared vehicle distribution system 60 according to the third embodiment, and corresponding portions are denoted by the same reference numerals and description thereof is omitted.

  It should be noted that in the joint dispatch system 65 of the present embodiment, the terminal device 18 is provided with a billing means 37 for storing billing information, and the shared server 15 cancels billing information between taxi companies. The calculation means 38 for calculating is provided.

  In the joint vehicle allocation system 65 of the present embodiment, the customer search means 47, when the customer information corresponding to the customer who requested the vehicle allocation in the common customer master 61 cannot be searched, from the individual customer master 46 of the other company, The customer information corresponding to the customer who requested the dispatch can be searched. Further, when the customer information corresponding to the customer who requested the vehicle allocation in the individual customer master 46 of the company cannot be retrieved, the customer search means 47 responds to the customer who requested the vehicle allocation from the individual customer master 46 of the other company. It is also possible to search for customer information.

  However, in such a system, the individual customer master 46 provided for each taxi company is disclosed and used by other companies even though it is an important property of each taxi company. Therefore, in the present embodiment, when the customer information of the individual customer master 46 of the company is used by another company in the first search means 13, the other company used as consideration for the use of the individual customer master 46 is charged. The billing information is stored in the billing means 37. In addition, since the calculation means 38 is provided in the shared server 15, it is possible to perform calculation so as to cancel the accounting information between the taxi companies every predetermined period.

  When the customer information of the individual customer master 46 of the company is used by another company in the first search unit 13 instead of the charging unit 37 of the joint dispatch system 65 of the present embodiment, a predetermined score is given to the customer. It may be a joint vehicle distribution system having a configuration in which a point adding means 41 is provided that subtracts the information from other companies that use the information and adds the information to the company that uses the customer information.

  FIG. 10 is a flowchart illustrating a series of taxi dispatch operations by the joint dispatch system 65. With reference to the flowchart shown in FIG. 10, a series of operations until a taxi is dispatched by the joint dispatch system 65 will be described.

  In step b1, for example, taxi company A receives a customer's dispatch request by receiving means 12. In step b2, the customer search means 47a provided in the terminal device 18a accesses the individual customer master 46a of the company and searches for customer information for which a vehicle allocation request has been made. In step b3, it is determined whether or not the customer information exists in the individual customer master 46a of the company. When the determination result is affirmative, the process proceeds to step b4, and when the determination result is negative, the process proceeds to step b5.

  In step b4, the first search means 13a searches for the vehicle data of the company from the vehicle database 11 based on the customer information searched by the customer search means 47a.

  On the other hand, in step b5, since the customer information does not exist in the company individual customer master 46a, the customer search means 47a outputs a usage request for the individual customer master of another company to the shared server 15. In step b6, the customer search means 47a searches the individual customer masters 46b and 46n of other companies. This search is performed as follows. For example, the customer name for which a vehicle allocation request is made is used as a search keyword, and the presence or absence of an individual customer master of another company including the customer name is searched.

  In step b7, it is determined whether or not there is another company individual customer master including the customer name. If the determination result is affirmative, the process proceeds to step b8. In step b8, detailed customer information including the customer name is retrieved from the individual customer master 46b of the taxi company B, for example. In step b9, the taxi company A searches the customer master 46b of the taxi company B and obtains detailed information about the customer. Therefore, the taxi company B terminal device 18b is provided by the charging means 37a provided in the terminal device 18a of the taxi company A. Is charged, and the process proceeds to step b4.

  When the determination result in the previous step b7 is negative, the process proceeds to step b10. In step b10, since there is no customer information regarding the customer who requested the vehicle dispatching in any of the individual customer masters 46a, 46b, 46n of the company and other companies, the first search means 13a stores the vehicle information in the vehicle database 11 regardless of the customer information. Access and search your vehicle data.

  Since the operation after step b11 is the same as the operation after step a3 in the flowchart of FIG. 3 for explaining a series of operations of taxi dispatch by the joint vehicle dispatch system 10, the description is omitted.

  It should be noted that as described above, the charge amount, which is the consideration for using the individual customer master 46 stored in the charge means 37, is read every time a predetermined period elapses, and the charge amount of the other company to be charged by the calculation means 38 It is also possible to simplify the payment operation between taxi companies by calculating so as to offset the charge amount charged to the company from another company that has been charged.

  In this way, in the shared vehicle allocation system 65, the individual customer master 46, which is the property of each taxi company, will be disclosed and shared with other companies. Since considerable consideration is paid, it is possible to limit the disclosure of only the information as needed, and to effectively use customer information as property.

  FIG. 11 is a system diagram showing a shared vehicle dispatch system 70 according to the fifth embodiment of the present invention. The shared vehicle distribution system 70 of the present embodiment is similar to the shared vehicle distribution system 10, and corresponding portions are denoted by the same reference numerals and description thereof is omitted. It should be noted in the joint vehicle dispatch system 70 of the present embodiment that the terminal device 18 has the individual customer master 46 and a customer who searches for customer information corresponding to the customer who requested the vehicle dispatch from the individual customer master 46. The search server 47 is provided, and the shared server 15 is provided with a vehicle master 71 in which characteristic information such as the type and color of a taxi belonging to each taxi company is stored separately for each taxi company. .

  The first search means 13 provided in the terminal device 18 searches for a taxi that satisfies the dispatch request based on the search results obtained by the company's own vehicle master 71 and customer search means 47 and the collected dynamic information. That is, based on the information of the customer who requested the vehicle allocation, which is searched for and output from the individual customer master 46 by the customer search means 47, the first search means 13 first searches the vehicle master 71 for the taxi belonging to the company, Taxis corresponding to the vehicle type and color corresponding to the needs of the company. Next, the vehicle database 11 is searched, and it is determined whether or not the vehicle can be dispatched in accordance with the dynamic information on the extracted taxi. When a search result indicating that there is a taxi that can be dispatched is obtained by the first search means 13, a dispatch instruction is given to the taxi extracted by the terminal device 18 as described above.

  When the search result that there is no taxi that can be dispatched is obtained by the first search means 13, the second search means 14 accesses the vehicle database 11 and selects a taxi that satisfies the dispatch request from a vehicle group of another company. The search is performed based on the search result by the customer search means 47 and the collected dynamic information.

  Moreover, in this Embodiment, when the 1st search means 13 cannot search the taxi which satisfies a dispatch request from the own vehicle master 71 and the vehicle database 11, the 2nd search means 14 is a shared server. 15, the other company's vehicle master 71 and the vehicle database 11 are accessed, and a taxi satisfying the dispatch request can be searched based on the search result by the customer search means 47 and the collected dynamic information.

  In this way, by making it possible to search the vehicle master 71 and the vehicle database 11 of the company and other companies, even if there is no taxi that can be dispatched according to the customer's needs in the company, a taxi that matches the customer's needs You can request a support from another company and dispatch a car. Accordingly, it becomes possible to select and deliver a taxi in response to the needs of the customer who requested the vehicle allocation, and to further improve the reliability of the response to the customer's vehicle allocation request.

  The shared server 15 provided in each embodiment of the present invention includes one or more of the vehicle database as the management means 11, the calculation means 38, the common customer master 61, and the vehicle master 71. The server apparatus of the joint vehicle allocation system which is embodiment of this is comprised.

  The terminal device 18 provided in each embodiment of the present invention includes the first search means 13, the second search means 14, the dispatch means 36, the charging means 37, the point addition means 41, the individual customer master 46, and the customer search means 47. One or two or more of them are provided, and a terminal device of a joint vehicle dispatch system that is still another embodiment of the present invention is configured.

  As described above, in the present embodiment, a taxi is exemplified as a vehicle. However, the vehicle is not limited to a taxi, and may be a vehicle that collects home delivery cargo.

The following embodiments are possible for the present invention.
(1) Management means for managing the dynamic information collected from each vehicle belonging to each vehicle operation unit in a vehicle group for each vehicle operation unit to which the vehicle belongs;
A receiving means provided for each vehicle operation unit for receiving a vehicle dispatch request from a customer;
First search means for searching for a vehicle satisfying the dispatch request from the vehicle group of the vehicle operation unit that received the dispatch request based on the collected movement information in response to receiving the dispatch request by the receiving means;
When the vehicle that satisfies the vehicle allocation request cannot be searched in the first search means, the vehicle that satisfies the vehicle allocation request is collected from the vehicle group of the vehicle operation unit other than the vehicle operation unit that has received the vehicle allocation request. And a second search means for searching based on information.

  Since the shared vehicle distribution system can be a shared system for each vehicle operation unit that is a member of the system, the system introduction cost can be shared by each vehicle operation unit and the cost can be reduced. Each vehicle operation unit can accept a vehicle allocation request from a customer for each vehicle operation unit, and a vehicle operation unit that receives a vehicle allocation request in response to a vehicle allocation request from a customer (hereinafter, referred to as an own vehicle operation unit). Since a vehicle to be dispatched can be selected and dispatched from among the vehicles belonging to (A)), it becomes possible to conduct business activities that make use of the characteristics independently for each vehicle operation unit. If you cannot respond to a customer's request for dispatch, request a support for dispatch to a vehicle operation unit other than the vehicle operation unit for which you requested the dispatch request (hereinafter referred to as another vehicle operation unit). As a result, it is possible to gain the trust of customers to respond to customer dispatch requests reliably, and to respond to the peak demand for vehicle dispatch for each vehicle operation unit by requesting mutual support for vehicle dispatch. This eliminates the need to have such a large number of vehicles, so that fixed costs can be reduced.

  (2) A joint vehicle dispatching system, comprising: a computing unit that cancels the billing between the vehicle operation units based on the billing information stored in the billing unit.

  Because the calculation means provided can offset the amount of billing between the vehicle operation units that have made mutual support requests for dispatch, each vehicle operation unit needs to exchange unnecessary amounts of money between the vehicle operation units. It can be eliminated and the checkout can be simplified.

  (3) A server device for a shared vehicle distribution system, comprising at least one of the management unit, the individual customer master, the customer search unit, and the first search unit in the shared vehicle distribution system.

  (4) The management means, the individual customer master, the customer search means, the first search means, the common customer master, the billing means, the point addition means, the vehicle master, the 2. A server device for a shared vehicle allocation system, comprising at least one of two search means and the calculation means.

  A server device is provided in the joint vehicle allocation system, and the server device includes the management unit, the first search unit, the second search unit, the vehicle allocation unit, the billing unit, the point adding unit, the individual customer master, At least one selected from the group of the common customer master, the customer search means, the vehicle master, and the calculation means is provided. This makes it possible to share the means provided in the server device together with the server device by each vehicle operation unit that joins the system, thereby reducing system introduction costs.

  (5) The terminal device of the joint vehicle dispatch system, comprising at least one of the individual customer master, the receiving unit, the customer search unit, and the first search unit in the joint vehicle dispatch system.

  (6) The individual customer master, the receiving means, the customer search means, the first search means, the common customer master, the billing means, the score adding means, the vehicle master, 2. A terminal device for a joint vehicle allocation system, comprising at least one of two search means and the calculation means.

  A terminal device is provided in the joint vehicle allocation system, and the terminal device includes the reception unit, the first search unit, the second search unit, the individual customer master, the customer search unit, the management unit, the vehicle allocation unit, There is provided at least one selected from the group of the accounting unit, the point adding unit, the common customer master, the vehicle master, and the computing unit. As a result, the means provided in the terminal device can be used for each vehicle operation unit that is a member of the system, so that it is possible to shorten the time required to process a vehicle allocation request from a customer.

1 is a system diagram showing a joint vehicle dispatch system 10 as a premise of the present invention. It is a figure which shows the contents of the store of the vehicle database. 4 is a flowchart for explaining the operation of taxi dispatch by the joint dispatch system 10. It is a systematic diagram which shows the joint vehicle allocation system 35 on which this invention is based. 1 is a system diagram showing a shared vehicle dispatch system 40 according to a first embodiment of the present invention. It is a systematic diagram which shows the joint vehicle dispatch system 45 which is the 2nd Embodiment of this invention. It is a figure which shows the example of the content of the store of the individual customer master. It is a systematic diagram which shows the joint vehicle dispatch system 60 which is the 3rd Embodiment of this invention. It is a systematic diagram which shows the joint vehicle allocation system 65 which is the 4th Embodiment of this invention. 10 is a flowchart for explaining a series of taxi dispatch operations by the joint dispatch system 65. It is a systematic diagram which shows the joint vehicle dispatch system 70 which is 5th Embodiment of this invention. It is a figure which shows an example of the conventional joint vehicle dispatch system 1 provided with the joint vehicle dispatch center.

Explanation of symbols

10, 35, 40, 45, 60, 65, 70 Joint vehicle allocation system 11 Vehicle database 12 Receiving means 13 First search means 14 Second search means 15 Shared server 16 Taxi 18 Terminal device 36 Vehicle allocation means 37 Accounting means 38 Calculation means 46 Individual customer master 47 Customer search means 61 Common customer master 71 Vehicle master

Claims (10)

Management means for managing the dynamic information collected from each vehicle belonging to each vehicle operation unit by dividing it into vehicle groups for each vehicle operation unit to which the vehicle belongs;
An individual customer master that is provided for each vehicle operation unit and stores information about customers;
A receiving means provided for each vehicle operation unit for receiving a vehicle dispatch request from a customer;
Customer search means for searching customer information corresponding to the vehicle allocation request received by the reception means from the individual customer master of the vehicle operation unit that received the vehicle allocation request;
In response to receiving the dispatch request by the receiving means, a vehicle satisfying the dispatch request is searched based on the search result by the customer search means and the collected movement information from the vehicle group of the vehicle operation unit that has received the dispatch request. A joint vehicle allocation system comprising a first search means. A common customer master is provided for each vehicle operation unit and stores information about customers.
The customer search means is
2. The joint vehicle allocation system according to claim 1, wherein customer information corresponding to the vehicle allocation request is searched from the individual customer master and the common customer master of the vehicle operation unit that has received the vehicle allocation request. The customer search means is
3. The joint vehicle dispatching according to claim 2, wherein when the customer information corresponding to the individual customer master of the vehicle operation unit that has received a vehicle dispatch request cannot be retrieved, the corresponding customer information is retrieved from the common customer master. system. The customer search means is
The corresponding customer information is searched from an individual customer master of a vehicle operation unit other than a vehicle operation unit that has received an order for a dispatching request when corresponding customer information cannot be searched in the common customer master. 2. The joint dispatch system according to 2 or 3. The customer search means is
If the customer information corresponding to the individual customer master of the vehicle operation unit that has received the dispatch request cannot be retrieved, the corresponding customer information is obtained from the individual customer master of the vehicle operation unit other than the vehicle operation unit that has received the dispatch request. The joint vehicle allocation system according to claim 1, wherein a search is performed. In the first search means,
The apparatus includes a charging unit that stores charging information for use of the individual customer master when the customer information of the individual customer master of a vehicle operation unit other than the vehicle operation unit that has received an order for the dispatch request is used. 4 or 5 joint dispatch system. In the first search means,
When customer information of an individual customer master of a vehicle operation unit other than the vehicle operation unit that has received an order for the dispatch request is used, when a predetermined score is subtracted from the vehicle operation unit using the customer information, When the customer information is added to the used vehicle operation unit and added to the vehicle operation unit using the customer information, a point adding means is provided for subtracting from the vehicle operation unit using the customer information. The joint vehicle dispatch system according to claim 4 or 5, characterized in that: It is provided for each vehicle operation unit, and includes a vehicle master in which feature information of each vehicle belonging to each vehicle operation unit is stored.
The first search means includes
8. The vehicle satisfying the vehicle allocation request is searched based on the vehicle master of the vehicle operation unit that has received the vehicle allocation request and the search result by the customer search means and the collected dynamic information. The joint dispatch system described in Crab.   When the vehicle that satisfies the vehicle allocation request cannot be searched in the first search unit, the vehicle that satisfies the vehicle allocation request is retrieved from the vehicle group of the vehicle operation unit other than the vehicle operation unit that received the vehicle allocation request. 9. The joint vehicle dispatch system according to claim 1 or 8, further comprising second search means for searching based on a search result obtained by the above and collected dynamic information.   When a vehicle satisfying the vehicle allocation request cannot be searched in the first search means, a vehicle allocation request is made for a vehicle satisfying the vehicle allocation request from a vehicle group of vehicle operation units other than the vehicle operation unit that has received the vehicle allocation request. 9. The joint vehicle allocation system according to claim 8, further comprising second search means for searching based on a search result obtained by a vehicle master other than the ordered vehicle operation unit and customer search means and collected dynamic information.

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