JP2007189393A - Automatic transfer system of disaster message dial - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To use a disaster message dial without dialing a special number from a general fixed or mobile telephone set as to an automatic transfer system of the disaster message dial in an exchange system wherein a disaster message dial center is connected to an exchange. <P>SOLUTION: In this automatic transfer system, a call processing unit 11 of the exchange 1 is equipped with an automatic transfer unit 14 which decides whether an origination source corresponds to a previously set disaster-stricken area or controlled area when an outgoing call is not based upon the special number of the disaster message dial, adds information relating to control, and transfers the outgoing call to the disaster message dial center 2, which is configured to reproduce a message by using the added information once receiving the transferred outgoing call. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an automatic transfer system for a disaster message dial when a major disaster such as an earthquake occurs.

  Disaster message dial is a situation in which when a major disaster such as an earthquake occurs, the telephone is congested and cannot be connected (cannot be contacted) for a long time, making it impossible to confirm safety and know the location of the victim. However, if you do not know the special number for receiving the service or forget it, you will not be able to receive the service. The improvement is desired.

  FIG. 7 is an explanatory diagram of a conventional disaster message dial. In the figure, 50 is a telephone (landline telephone, mobile phone, public telephone, etc.) operated by the user, 51 is an exchange, and 52 is a center that performs recording and playback processing by a disaster message dial. First, when the user of the telephone 50 makes an outgoing or incoming call by dialing the special number (171) of the disaster message dial (a in FIG. 7), an outgoing / incoming request is made to the exchange 51 (b). The telephone number dialed by the user in the exchange 51 is translated (same as c). It is determined whether or not this translation result is a message dial special number (d in FIG. 7). If it is not a special number, normal connection processing is performed, and if it is a disaster message dial special number, a connection request is sent to the disaster message dial center 52. Sent. When connected to the disaster message dial center 52, the voice guidance prompts the user to specify the service type (playback or recording). The number or the telephone number of the person in the disaster area to be contacted is input, and the person other than the disaster is input the telephone number of the disaster area to be in contact (f in FIG. 7). The disaster message dial center 52 makes a message search (when the service type is playback) from this input telephone number, or prepares for message recording (when the service type is recording) (g in FIG. 7), Record a message (same as h).

In addition, as a conventional technology, mobile phones have WWW registration function and homepage creation function. When a disaster occurs, related parties such as nursery school, kindergarten, and elementary school evacuate with the mobile phone and have a homepage creation function. Use it to create homepages such as damage status, emergency evacuation sites, emergency mails, emergency contacts, etc., and register them on the WWW server using the registration function. Parents browse homepages registered by nursery schools, kindergartens, elementary schools, etc. from mobile phones or personal computers via mobile phone company packet networks or the Internet, and report damage status, emergency evacuation sites, emergency mail, emergency A technique for making contact information and the like known has been proposed (see Patent Document 1).
JP 2005-196709 A

  In order to receive the conventional disaster message dial service, the user needs to dial a special number consciously, and there is a problem that a person who does not know or forgets the special number cannot use it.

  Also, since it is cumbersome for users to use the disaster message dial, there is a problem that message dial is not used effectively if there is a person who thinks that he or she will be able to talk even if he dials the telephone number in the disaster area. is there.

  Further, since the user needs to store and use a special number for the disaster message dial, if the message dial is not used effectively, the exchange in the disaster area is congested and even the disaster message dial becomes unusable.

  Moreover, the technique of the above-mentioned patent document 1 provides a mobile phone with a function for creating and registering a homepage for registration in a WWW server. There is a problem that it is necessary to perform an operation.

  It is an object of the present invention to provide a disaster message dial automatic transfer method that enables the use of a disaster message dial without dialing a special number from a general fixed or portable telephone, and can suppress congestion of the exchange in the affected area. Objective.

  FIG. 1 is a diagram showing a principle configuration of the present invention. In the figure, 1 is an exchange, 10 is a switch unit, 11 is a call processing unit that receives and processes a call connection control signal (telephone number, etc.), 12 is a telephone number translation unit, and 13 is an outgoing call. Is specified as a restricted call area (determined according to the floor to which the switch belongs, and may cover not only the disaster area but also a wide area) Is a restriction / stricken area determination unit that determines whether the call is designated as an incoming call restriction area including the stricken area, 14 is an automatic transfer unit, 140 is access information editing means, 140a is access information, and 141 is transferred to the disaster message dial center The transfer means to perform. 2 is a disaster message dial center, 20 is a call processing unit that receives and processes a connection request input from the trunk line 3, 21 is a transfer processing unit that processes a call automatically transferred from the exchange 1, and 210 is a service type determination Means 211, reproducing means, 212 reproducing / recording means, 22 a message database for recording the message of the disaster message dial, and 3 a relay line connecting the exchange 1 and the disaster message dial center 2. The disaster message dial center 2 is equipped with the same equipment (mechanism for playing and recording message messages by voice guidance) as in the prior art for responding by voice to call processing from a plurality of trunk lines 3. Although not shown in FIG.

  When a call (outgoing or incoming call) requesting connection from a user's telephone (fixed, mobile phone, etc.) is input to the exchange 1, control information of the outgoing or incoming call is received by the call processing unit 11 of the exchange 1, and a telephone number The translation unit 12 translates a number (recipient number) specifying the other party. If this translation reveals a special number (various special numbers including disaster message dials), it will be connected to the organization corresponding to each special number and the special number service will be provided. If the translation shows that it is not a special number, the restriction / stricken area determination unit 13 uses the called party number (same as the incoming telephone number or the other party's telephone number) and the calling party number (same as the outgoing telephone number). For outgoing calls, determine whether the caller ID is included in the area designated as a restricted call area, and for incoming calls, determine whether the caller ID is included in the area specified as a restricted call area including the affected area To do.

  If the outgoing or incoming call does not fall under the restriction / stricken area by this determination, the normal outgoing or incoming call connection processing is performed. If the outgoing call is applicable, processing by the automatic transfer unit 14 is performed. In the automatic transfer unit 14, the access information editing means 140 edits the access information 140 a for accessing the disaster message dial center 2. The access information 140a includes a caller number, a callee number, and a service type. As the service type, “play / record” is set when the connection request is outgoing, and “play” is set when the incoming call is incoming. When the access information 140a is edited, the transfer means 141 transfers the outgoing or incoming connection request (or call) together with the access information 140a to the disaster message dial center 2 via the trunk line 3. The caller number used in the restriction / stricken area determination unit 13 and the access information editing unit 140 uses a conventional technique such as detecting the accommodation position of a subscriber line (or trunk) in the case of a fixed telephone. In the case of a mobile phone, it can be obtained by notifying the caller number to the exchange.

  When the disaster message dial center 2 receives this connection request, the transfer processing unit 21 determines the service type (“playback / recording” or “playback”) by the service type determination unit 210 from the access information transferred first. In the case of “playback”, the message database 22 is searched by using the called party number in the access information by the playback means 211 and played when there is a corresponding message. In the case of “playback / recording”, playback / recording is performed. First, the message database 22 recorded using the called party number in the access information is retrieved by the means 212 and is reproduced when there is a message. If there is a message to be recorded for the called party number, the message ( Message) and finish.

  According to the present invention, even a user who does not know the disaster message dial service can use this service. In addition, even those who do not know the special number for receiving the disaster message dial service can use this service.

  Furthermore, since the number of people who use the disaster message dial service increases according to the present invention, it is possible to reduce the exchange access to the disaster-affected area such as a disaster, so that congestion of the exchange can be suppressed. Since the recording and playback operations are performed simultaneously, the processing capability can be improved.

  FIG. 2 is an example of a mutual operation sequence between the apparatuses according to the present invention. In the figure, reference numerals 1 and 2 represent the same devices as in FIG. 1, 1 represents an exchange, 2 represents a disaster message dial center, and 4 represents a telephone (user).

  Initially, when an operation is performed from the telephone (fixed or mobile) 4 (including the case of passing through another exchange) (a in FIG. 2), an outgoing / incoming request (outgoing call or incoming call) is sent to the exchange 1. ) Is sent (same as b), and the telephone number is translated in the exchange 1 (same as c). It is determined whether the number is a disaster message dial designation number (special number) for the result of this translation (d in FIG. 2), and if it is found that it is a disaster message dial special number, it is connected to the disaster message dial center 2. A request (call) is sent (e in FIG. 2). In response to this, the disaster message dial center 2 executes call processing by a conventional method (method of reproducing and recording messages through the telephone 4 and voice guidance).

  If it is determined in the above determination (d in FIG. 2) that it is not a disaster message dial, it is determined whether or not the telephone 4 (caller number) is a transmission restriction area or a disaster area when a call is made to the exchange 1. In the case of an incoming call, it is determined whether the called party (called party number) is an incoming call restricted area or a disaster area (f in FIG. 2). In addition, the stricken area, outgoing call restriction area, and incoming call restriction area are specified by the telecommunications carrier, and the location area of the exchange 1 and which floor (which stage the exchange 1 belongs to, such as a terminal station, a central office, or a general office) It depends on whether it is. When neither the regulation nor the stricken area falls, a normal connection process is performed, but when it falls, an access information editing process is executed (g in FIG. 2). Details of this processing are shown in FIG. When access information is created by the access information editing process, a connection request is made to the disaster message dial center 2 (h in FIG. 2). Upon receiving this connection request (call connection request), the disaster message dial center 2 performs an automatic transfer process based on the access information (i in FIG. 2). The contents of the automatic transfer process in the disaster message dial center are shown in FIG.

  FIG. 3 is a processing flow for editing access information. First, it is determined whether or not there is a caller number in the signal information (control signal generated in the exchange by the call processing of outgoing or incoming call) (S1 in FIG. 3). When the caller ID is not included, if the telephone 4 is accommodated in the fixed network, the caller ID is obtained from the trunk information of the subscriber line, and the mobile phone does not include the subscriber number. Accesses the subscriber profile (subscriber database) from the subscriber identifier to obtain a telephone number (S2 in FIG. 3).

  If the caller number is included, the caller number is obtained from the signal information (S3 in FIG. 3), set in the access information (S4), and the callee number (the other party number) is obtained from the signal information. (S5), the access information is set (S6). Next, it is determined whether or not this outgoing / incoming request (b in FIG. 2) is an outgoing call process (outgoing call) (S7 in FIG. 3). “Reproduction” is set as “Type” (S8), and if “Yes” (request to send) is determined, “Reproduction / Recording” is set as “Service Type” (S9). If the service type is “Replay” by automatic transfer processing at the disaster message dial center (see FIG. 4), which will be described later, the message playback at the disaster message dial center is made to the telephone (user) that has been restricted. If the service type is “playback / recording”, the telephone (user) subject to outgoing calls can receive playback and recording services at the disaster message dial center.

  FIG. 4 is a processing flow of automatic transfer in the disaster message dial center. The disaster message dial center 2 discriminates the service type in the access information sent from the exchange 1 (S1 in FIG. 4), and if it is “playback”, obtains the called party number from the access information (S2). ). Next, using this called party number, a message (message) registered corresponding to the called party number is searched in the message database (22 in FIG. 1) (S3 in FIG. 4) to determine whether there is a message message. (S4). If there is no message, a voice guidance to the effect of “no message” is sent to the telephone (4 in FIG. 1) (S5 in FIG. 4), and if there is a message, the message recorded from the message database And is finished (S6 in FIG. 4).

  If the service type is “automatic transfer” in step S1 in FIG. 4 above, the callee number is acquired from the access information (S7 in FIG. 4), and a message message (message database 22 in FIG. 2) is obtained from the callee number. Is searched (S8 in FIG. 4) to determine whether there is a message (S9). If there is no message, a voice guidance indicating “no message” is sent out (S10 in FIG. 4). If there is a message, the message is played back (S11), and the end of playback is determined (S12). The requested voice guidance is generated (S13), and the process ends when the message recording is performed (S14).

  An example of an operation sequence at the time of outgoing and incoming calls according to the present invention will be described with reference to FIGS. FIG. 5 is an example of an operation sequence at the time of transmission from the regulated area. In the figure, 1 represents an exchange, 2 represents a disaster message dial center, and 4 represents a telephone (user).

  When the user of the telephone 4 performs a call operation (a in FIG. 5), a call request is sent to the exchange 1 (b in FIG. 5). In the exchange 1, it is determined whether or not the caller number of the telephone 4 corresponds to a transmission restriction area (including the disaster area) (c in FIG. 5). If not, an existing process for performing a normal connection is performed. If it falls under the call restriction area, the caller ID (detected by the above-mentioned method corresponding to a fixed telephone or mobile phone) is acquired, the callee ID is acquired (d and e in FIG. 5), and “automatic transfer” is set as the service type. ”Is set (same as f), the access information is edited (same g), the access information is attached, and a connection request is sent to the disaster message dial center 2 (same h).

  When receiving the connection request, the disaster message dial center 2 determines whether there is a message from the called party number included in the access information (i in FIG. 5), and if so, as shown in FIG. The recorded message is played after the voice guidance that says, “Because it is currently regulated, we have automatically connected to the disaster message dial. There is a message. I will play it.” If it is determined that there is no message, a voice guidance indicating that there is no message is output as shown as an example in k of FIG. After this message playback operation, in order to record the message, a voice guidance saying “I accept the message” is output as shown in FIG. Is recorded (stored) (m in FIG. 5). The recorded contents are stored and managed in a message database (22 in FIG. 1), and are played when accessed.

  FIG. 6 shows an example of an operation sequence at the time of incoming call to the regulated area. In the figure, reference numerals 1, 2, and 4 denote devices having the same reference numerals as shown in FIG. 5, and it is assumed that the exchange 1 performs incoming call restriction.

  When an incoming call request is input to the exchange 1 (b in FIG. 6) by an incoming call operation from the telephone 4 (including the case of passing through another exchange) (FIG. 6a), it is determined whether the called party number is an incoming call restricted area or a disaster area. (C), if not applicable, the existing process is executed. If applicable, the called party number is acquired (d), the service type is set to “play” (same e), and the access information is edited. (F). This access information is added to make a connection request to the disaster message dial center 2 (g in FIG. 6). Upon receiving this, the disaster message dial center 2 searches the message dial database (22 in FIG. 1) using the called party number in the access information, and if there is, outputs the voice guidance shown as an example in i of FIG. After that, the recorded message is reproduced and finished, and when there is no message, the voice guidance shown as an example in FIG.

  (Supplementary note 1) In an exchange system in which an exchange for inputting outgoing or incoming calls from a telephone and a disaster message dial center are connected, the call processing unit of the exchange causes an outgoing call to occur and the telephone number of the call is a disaster. When it is determined that the caller is not a special number of the message dial, a determination unit that determines whether the caller corresponds to a preset disaster area or a restricted area, and the determination unit determines that the caller corresponds to a damaged area or a restricted area An automatic transfer unit for adding the information related to control to the disaster message dial center and transferring the information to the disaster message dial center, and when the disaster message dial center receives the transferred call, the added information An automatic transmission system for disaster message dials, which uses messages to reproduce messages.

  (Supplementary Note 2) In Supplementary Note 1, when the determination unit determines that the transmission source corresponds to a disaster area or a restricted area, the automatic transfer unit of the exchange switches the caller number, callee number, and service type of the call. The access information editing means for editing the access information composed of each information set to “play” corresponding to the outgoing call, and the edited access information added to transfer the outgoing call to the disaster message dial center And the disaster message dial center includes means for identifying a service type set in the added access information when receiving the forwarded outgoing call, and based on the identification result, An automatic transmission system for disaster message dials, which is characterized by playing back messages stored for numbers.

  (Supplementary note 3) In a switching system in which a switch for inputting outgoing or incoming calls from a telephone and a disaster message dial center are connected, the call processing unit of the switch causes an outgoing call to occur and the telephone number of the call is a disaster. When it is detected that the message dial is not a special number, a determination unit that determines whether the destination corresponds to a preset disaster area or a restricted area, and the determination unit determines that the destination corresponds to a damaged area or a restricted area An automatic transfer unit that adds information related to control to the disaster message dial center and transfers the received call to the disaster message dial center, and when the disaster message dial center receives the transferred incoming call, the added information An automatic transmission system for disaster message dials, which uses messages to play and record messages.

  (Supplementary Note 4) In Supplementary Note 3, when the determination unit determines that the destination is a disaster-stricken area or a restricted area, the automatic transfer unit of the exchange switches the caller number, callee number, and service type of the incoming call. The access information editing means for editing the access information composed of each information set to “playback / recording” corresponding to the incoming call, and the edited access information added to the incoming call to the disaster message dial center Transfer means for transferring, and when the disaster message dial center receives the transferred incoming call, the disaster message dial center further comprises means for identifying a service type set in the added access information, and based on the identification result, Automatic transmission system for disaster message dials, which plays and records messages stored for numbers.

  (Supplementary note 5) In an exchange system in which an exchange receiving a call request from a telephone or an incoming call connection request is connected to a disaster message dial center, the call processing unit of the exchange receives an incoming call number when an outgoing / incoming call occurs. When it is detected that it is not a special number, a determination unit that determines whether the transmission source or the destination corresponds to a preset stricken area or restricted area, and the determination unit determines that the transmission source or the destination corresponds to a stricken area or restricted area An automatic transfer unit that adds information related to call control to the disaster message dial center and transfers the call to the disaster message dial center, and the disaster message dial center receives the transferred call, An automatic transmission system for disaster message dials, which uses the added information to reproduce or reproduce / record messages.

  (Supplementary Note 6) In Supplementary Note 5, when the determination unit determines that the transmission source or the destination is a disaster-stricken area or a restricted area, the automatic transfer unit of the exchange switches the caller number and the callee of the connection request. Access information editing means for editing access information including service type information corresponding to a number and a connection request; and means for automatically transferring the outgoing or incoming call request to the disaster message dial center by adding the edited access information When the disaster message dial center receives the request, the disaster message dial center includes means for identifying the service type set in the access information, and based on the identification, the message stored for the destination is reproduced or the message is reproduced. An automatic transmission system for disaster message dials, characterized by performing either recording.

  (Appendix 7) In any one of Appendices 1 to 6, the call processing unit transfers the call to the disaster message dial center when the telephone number of the call is a special number designating the service of the disaster message dial. An automatic transmission system for disaster message dials.

It is a figure which shows the principle structure of this invention. It is a figure which shows the example of the mutual operation | movement sequence between each apparatus by this invention. It is a figure which shows the processing flow of access information edit. It is a figure which shows the processing flow of the automatic transfer in a disaster message dial center. It is a figure which shows the example of the operation | movement sequence at the time of the transmission from a regulation area. It is a figure which shows the example of the operation | movement sequence at the time of the incoming call to a regulation area. It is explanatory drawing of the conventional disaster message dial.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Switch 10 Switch part 11 Call processing part 12 Telephone number translation part 13 Restriction / stricken area determination part 14 Automatic transfer part 140 Access information editing means 140a Access information 141 Transfer means 2 Disaster message dial center 20 Call processing part 21 Transfer processing part 210 Service type determination means 211 Reproduction means 212 Reproduction / recording means 22 Message database 3 Trunk line 4 Telephone

Claims (3)

In an exchange system in which an exchange that receives outgoing or incoming calls from a telephone and a disaster message dial center are connected,
The call processing unit of the exchange is
A determination unit that determines whether a caller falls under a disaster area or a regulated area set in advance when an outgoing call is generated and the telephone number of the call is not a special number of the disaster message dial;
An automatic transfer unit for transferring the outgoing call to the disaster message dial center by adding information related to the control when the determination unit determines that the caller corresponds to a disaster area or a restricted area;
When the disaster message dial center receives the forwarded outgoing call, the disaster message dial is automatically transferred using the added information. In an exchange system in which an exchange that receives outgoing or incoming calls from a telephone and a disaster message dial center are connected,
The call processing unit of the exchange is
A determination unit for determining whether an incoming call corresponds to a disaster area or a regulated area set in advance when an outgoing call is generated and the telephone number of the call is not a special number of the disaster message dial;
An automatic transfer unit for transferring the incoming call to the disaster message dial center by adding information related to control when the determination unit determines that the destination is a disaster area or a restricted area;
When the disaster message dial center receives the forwarded incoming call, the disaster message dial automatically transfers the message using the added information. In an exchange system in which an exchange receiving a call request from a telephone or an incoming call is connected to a disaster message dial center,
The call processing unit of the exchange is
A determination unit for determining whether a caller or a callee corresponds to a preset disaster-stricken area or a restricted area when an incoming / outgoing call is generated and detecting that the incoming call number is not a special number;
An automatic transfer unit that adds information related to call control and transfers the call to a disaster message dial center when the determination unit determines that the source or destination is a disaster area or a restricted area; Prepared,
When the disaster message dial center receives the forwarded call, the disaster message dial automatically reproduces or reproduces / records the message using the added information.

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