JPH09312694A - Safety confirmation system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To accurately and speedily confirm the safety of residents by switching all telephones so that only telephone calls for safety confirmation can be made, and preferentially making the residents register safety. SOLUTION: When an administrator of a telephone exchange 1 inputs a command for starting a safety confirming process through a console panel 21, a safety confirmation processor 11 is actuated to connect all incoming calls to this station from within and outside the jurisdiction to this device. The safety confirmation processor 11 performs a safety confirming process for an incoming call based upon an emergency dial number or an incoming call based upon an opposite-destination telephone number and updates a resident basic information data for safety confirmation. Consequently, when a resident of the area calls at the time of disaster occurrence, all calls are connected to the safety confirmation processor 11 and registered in the data base 13, so that the safety can accurately and speedily be confirmed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a safety confirmation system for confirming the safety of residents in a disaster area by using a subscriber telephone and a public telephone in the event of a disaster such as an earthquake or flood damage.

[0002]

2. Description of the Related Art In the wake of the "Great Hanshin-Awaji Island Earthquake" that occurred in January 1995, it is strongly desired to realize a practical system for quickly and accurately confirming the safety of the residents in the disaster area.

[0003] Conventionally, as means for confirming the safety of family members and acquaintances in the event of a disaster such as an earthquake or flood,
(1) Confirmation by telephone contact between the parties, (2) Confirmation by inquiries from the parties to disaster prevention related organizations such as police and fire fighting, (3) Confirmation by cooperation work between disaster prevention related organizations by disaster prevention radio. Alternatively, a combination method was practiced.

[0004] The basic system is used by a party or a disaster prevention person to individually check a public telephone, a subscriber telephone, and a disaster prevention radio, and not to organically combine and confirm. .

[0005]

However, in the telephone exchange, when incoming calls to a specific area are concentrated (when regional congestion occurs) or when calls exceeding the capacity of the exchange are concentrated in a specific area ( When subscriber congestion occurs, incoming and outgoing calls are significantly restricted. This regulation is implemented in the order of (1) subscriber telephone, (2) public telephone, (3) fire department, police, etc., and subscriber telephone becomes the most difficult to make.

Therefore, in the event of a disaster such as an earthquake or water damage,
Concentration of safety confirmation notifications from other areas and safety confirmation notifications of family members in the area will result in restrictions on sending and receiving calls within and outside the jurisdiction.

For this reason, as described above, in the conventional system for confirming the safety by using the public telephone or the subscriber telephone and the individual call of the party or the person concerned with the disaster prevention, the call control within and outside the jurisdiction is restricted. As a result, a situation in which it is difficult to make a call occurs, and it becomes impossible to quickly confirm the safety of family members. Especially, since it is difficult to make a call, as a result of performing the operation of calling the same person many times, the regional congestion state and the subscriber congestion state continue for a long time,
There is a problem that the safety of the intended person cannot be confirmed for a long time.

An object of the present invention is to provide a safety confirmation system capable of promptly and accurately confirming the safety of residents in the disaster area by using a subscriber telephone and a public telephone when a disaster occurs.

[0009]

[Means for Solving the Problems] To achieve the above object, the present invention is basically a safety confirmation resident in which a name of a resident who can be contacted by the telephone number is registered for each telephone number in a central office. An information database, a processing device that confirms the safety of local residents under the control of the telephone exchange, and an in- jurisdiction call and a non-jurisdiction call other than a specific priority call according to a command from a specific administrator are connected to the processing device. A person or a third person who lives in the disaster area and is equipped with a speech path controller.
If a call originates from a person using a public telephone or a subscriber's telephone, all the calls are connected to the processing device, and the voice response device and the voice recognition device controlled by the processing device are used. According to the guidance voice of the caller's subscriber telephone number, name, current situation such as safe or serious injury,
Voice input the current position etc., recognize the input voice with a voice recognition device, register it in the resident information database for safety confirmation, and convert the name and current situation of the confirmed person into voice by the voice response device. It is characterized by making a reply to the sender.

That is, the regional congestion state and the subscriber congestion state in the disaster occurrence area continue for a long time due to the operation of calling the same person many times.

Therefore, in the present invention, if a disaster occurs in a specific area, all telephones except for priority telephones such as police and fire fighters are switched to a state in which only telephone calls for confirming safety can be performed. , By giving priority to the registration of safety to the residents and transmitting the current status of the cohabitant registered in the same subscriber's telephone number column to the sender during this safety registration, by calling from within the jurisdiction and from outside the jurisdiction The number of calls is reduced, regional congestion conditions and subscriber congestion conditions are quickly resolved, normal calls can be restored quickly, and the safety of the target residents is confirmed accurately and promptly by the safety confirmation resident information database. It was made possible.

In this case, regarding calls from outside the jurisdiction,
By transferring to a telephone station that has jurisdiction over another area that has signed a mutual disaster assistance agreement and responding at this other telephone station, there is no call from outside the jurisdiction to the disaster area (fire-fighting priority etc. (Except for telephones), the congestion state can be resolved sooner and the safety can be confirmed more quickly.

Specifically, when a disaster occurs in the area where the first telephone exchange office is located, the safety of the local residents under the control of the first telephone exchange office is determined by the second telephone exchange office and the second telephone exchange office which are different from each other. The system configuration is such that it is confirmed by the cooperative processing of the upper station, and the first telephone exchange station located in the disaster area has a first processing device for confirming the safety of local residents under the jurisdiction of the first telephone exchange station. , In accordance with a command from a specific manager, a call path control device for connecting an incoming call within the jurisdiction excluding a specific priority call to the first processing device of the first telephone exchange, and by telephone number, is contacted by the telephone number. A safety confirmation resident information database in which the names of possible residents are registered, and a voice response device and a voice recognition device controlled by the first processing device are provided, and the first processing device is provided with an incoming call within the jurisdiction. In contrast, Start serial voice response unit generates a guidance voice of a predetermined safety confirmation in a predetermined guidance order,
First processing means for sending a reply to the sender and a voice input in response to the guide voice from the sender are input to and recognized by the voice recognition device, and the residents of the disaster-stricken area included in the recognition result. Second processing means for registering the safety and the current situation in the safety confirmation inhabitant information database, and for the registered residents, converting the name and the current situation into voices by the voice response device and returning the voices to the sender. In accordance with a predetermined condition, the newly registered contents of the safety confirmation database in the own telephone station are transferred to the second telephone exchange station not located in the disaster area according to the instruction of the upper station, and the second telephone exchange is performed. Transfer means for registering the newly registered contents in the second telephone exchange station received from the central office in the safety confirmation resident information database, and the first processing device in an activated state. And a transmission means for transmitting the information to the upper station, and the upper station confirms that the first processing device is in the activated state, and then waits until it is deactivated until it is deactivated. To the telephone number under the jurisdiction of the first telephone exchange office in the disaster area, and if so, the telephone number is set to the disaster area. Change to a telephone number that specifies a second processing unit in a second telephone exchange not located at
The second telephone exchange is equipped with a destination changing means for relaying to the second telephone exchange, and the second telephone exchange not located in the disaster occurrence area is under the jurisdiction of the first telephone exchange according to the instruction from the upper station. A second processing device for confirming the safety of residents in the disaster area, a copy database in which the name of the inhabitant by telephone number of the safety confirmation resident information database in the first telephone exchange office is copied, and control by the second processing device A voice response device and a voice recognition device, and the second processing device registers the newly registered contents of the safety confirmation resident information database received from the first telephone station in the copy database. In response to an incoming call outside the jurisdiction that specifies the registration means and the second processing device, the voice response device in the own telephone station is activated, and a predetermined safety confirmation guidance voice is issued in a predetermined guidance order. And the third processing means for sending a reply to the caller, and the voice input in response to the guide voice from the caller is input to the voice recognition device in the own telephone station to be recognized and included in the recognition result. Fourth process of registering the safety and current status of residents in the disaster area in the copy database, and converting the name and current status of registered residents into voice by the voice response device and returning to the sender Means and a transfer means for transferring the newly registered contents in the own telephone station to the first telephone exchange office via the upper station according to a predetermined condition.

[0014] Here, the second and fourth processing means provide a personal response and a third response regarding the safety of the residents in the disaster occurrence area.
It is desirable to register the information in the safety confirmation inhabitant information database and the copy database separately from the person's response.

The telephone exchange that installs such a function,
A terminal station which is a terminal for making and receiving calls, or a central station which is a higher station of the terminal station is desirable. In addition, whether the contents to be registered in the safety confirmation resident information database is provided by each local government,
It is desirable to add the name of the person living in the house to the subscriber register held by the telephone office itself so that the privacy of the taxpayer's number, etc. is not known. In addition, it is desirable that the function for confirming safety be activated by the person in charge of disaster prevention related organizations.

[0016]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described in detail below with reference to illustrated examples.

FIG. 1 is a system configuration diagram showing a first embodiment of a safety confirmation system to which the present invention is applied, and corresponds to a terminal station which is a terminal for making and receiving a call, or a central station which is an upper station of the terminal station. The telephone exchange station 1 that operates is a safety confirmation processing device 11 that confirms the safety of local residents under the control of the telephone exchange station 1.
And, in the event of a disaster, according to a command from a specific manager, a call path control device 12 that performs control to connect an in-jurisdiction incoming call and a non- jurisdiction incoming call other than a specific priority call such as fire fighting and police to the safety confirmation processing device 11. , A safety confirmation resident basic information database 13 in which the names of residents who can be contacted by the telephone number are registered for each subscriber telephone number in the jurisdiction, and a pair of voice response device 14 and voice recognition device 15 for safety confirmation Multiple sets of voice response / voice recognition units 16a-16n controlled by the processor 11 and a number of subscriber telephones 2a.
A speech path switch 1 which is controlled by a subscriber circuit 17 which is an interface with ~ 2 m and a speech path control device 12 to form a speech path between subscriber telephones within and outside the jurisdiction.
8, a subscriber congestion detection device 19 for detecting a subscriber congestion state due to the concentration of outgoing calls within the jurisdiction, and a regional congestion detection device 20 for detecting a regional congestion state due to the concentration of incoming calls from outside the jurisdiction And to the call path control device,
A control console 21 is provided for giving various control commands and displaying the control status of the telephone station as a whole.

The other telephone stations 3 arranged in different areas are also constructed in the same manner to form a call path based on the incoming and outgoing calls of the subscriber telephones 3a to 3k, and the subscriber telephones 3a to 3k or the subscriber telephones 3a. .About.3k and subscriber telephones 2a to 2m.

Here, a plurality of sets of voice response / voice recognition units are provided for the purpose of preventing a call for confirming safety from being concentrated and being unable to be handled by only one voice response / voice recognition unit. Therefore, the number of installed units is determined in consideration of the number of subscriber telephones under the jurisdiction and the degree of concentration of calls.

Further, the safety confirmation processing device is composed of a central processing unit of a stored program system, a memory for storing a program, and the like.

As for the contents stored in the safety confirmation resident basic information database 13, the resident basic information of each local government is provided, or the name of the housemate is added to the subscriber register held by the telephone office itself. It is considered that the privacy of the taxpayer number etc. is not revealed.

FIG. 2 is a diagram showing an example of the structure of the safety confirmation resident basic information stored in the safety confirmation resident basic information database 13. The subscriber telephone number 131 and the telephone number 131 can be used for contact. The name 132 of the living together is stored in advance for each telephone number. A confirmation flag 133 is provided for each name of the person living together, and "1" is set for those who have confirmed their safety and "0" is set for those who have not confirmed their safety. Further, for the person who has confirmed the safety, the confirmation place 134 and the sender's telephone number 135 are set.

The confirmation place 134 in this case is the place of work,
It is the name of the place where the safety was confirmed, such as in a hospital or school.
It is set by recognizing the voice input from the calling speaker. The caller telephone number 135 is a caller's telephone number such as a work place or a hospital, and a method of recognizing and setting a voice input from a caller speaker or controlling a caller's telephone number There is a method of setting by receiving the information from the device 12, but any method may be used.

Further, regarding a person who has confirmed the safety, in order to distinguish the confirmation by the person's report from the confirmation by the third party's report, the special code "*" is given for the third party confirmation.
Is added to the confirmation flag 133. Hospitals, schools, etc. are typical examples of third party confirmation.

In addition, in the storage area of the subscriber's telephone number 131, a confirmation flag 136 of "1" is set if all the cohabitants are safe, and "0" if there are unconfirmed persons remaining. There is.

This safety confirmation basic information database 13 is searched by using the subscriber telephone number as a search key, but a confirmation flag 13 for confirming the safety of all the cohabitants.
By providing No. 6, if all are safe, the process of searching the confirmers one by one by the confirmation flag 133 can be omitted, the response speed to the sender becomes faster, and the reporter becomes “irritated”. It is effective in eliminating the occurrence of the above, and is also effective in terminating the safety confirmation process for the entire disaster area quickly.

On the other hand, the safety confirmation processing device 11 assigns an empty unit among the voice response / speech recognition units 16a to 16n to an incoming call within the jurisdiction and an incoming call outside the jurisdiction, and confirms a predetermined safety. A process of generating guide voices in a predetermined guide order and returning them to the sender, and recognizing the voice input in response to the guide voice from the sender, and confirming the safety of the residents in the disaster area included in the recognition result. , And the current situation is registered in the safety confirmation inhabitant basic information database 13, and further, regarding the registered inhabitants, the name and the current situation are converted into voice and returned to the sender, and the safety confirmation inhabitant basic information database. It is configured to send the registered contents of 13 to the disaster prevention headquarters of the local government, police, fire prevention, and other disaster prevention related organizations according to predetermined conditions. To have.

Next, the operation of the safety confirmation system configured as described above will be described with reference to the flow charts shown in FIGS. 3, 4 and 5.

As a premise of the explanation, the area where the telephone exchange station 1 is installed is the disaster occurrence area, and the area where the other telephone exchange stations 3 are installed is the safety area.

First, the speech path control device 1 in the telephone exchange 1.
No. 2 is performing the normal exchange process through the communication path switch 18 in the state where no disaster has occurred (step 301).

However, when a disaster including the jurisdiction occurs, the administrator of the telephone exchange station 1 inputs a command to activate the safety confirmation process from the control console 21 under the initiative of the person in charge of the disaster prevention headquarters of the relevant local government. Then, the safety confirmation processing device 11 is activated, and the call path switch is switched so that all incoming calls from the city (within the jurisdiction) and outside the city (outside the jurisdiction) are connected to the safety confirmation processing device (step 302, 303).

Next, even if the subscriber congestion detection device 19 and the regional congestion detection device 20 detect the subscriber congestion and the regional congestion, the upper station (own station) of its own station is prohibited so as to prohibit the regulation processing for the detection notification. Is a centralized station, the central station installed in each prefecture or its general superordinate station is notified, and the restriction processing of the communication path control device 12 itself is prohibited (step 304). That is, when the subscriber congestion is detected in the normal exchange processing state, the telephone exchange station 1 regulates the call in the area under its control by the call path control device 12 according to the degree of congestion, and the jurisdiction. When local calls from outside are concentrated in the area and area congestion is detected, the upper station is notified and the incoming call to the area is regulated. The notification is made to prohibit the enforcement of the call regulation, and further prohibits the call regulation of the communication path control device 12 itself.

In this case, the call restriction process for the congestion state is prohibited, so that when the congestion state actually occurs, a "difficult to make a call" state occurs. However, in the present invention, in the event of a disaster, even if a "difficult to make a call" occurs temporarily, by prioritizing safety registration, the number of operations to call the same person many times is reduced, and the congestion state is promptly reduced. It is intended to eliminate the anxiety that the safety of family members and acquaintances cannot be confirmed for a long time.

Next, the upper station is notified that the safety confirmation processing device 11 has been activated (step 305). This is to make the upper station recognize the state of the telephone exchange 1.

In this state, if there is an incoming call within the city or an outbound call from outside the jurisdiction, the call path control device 12
It is determined whether or not the call destination is a priority telephone that has been registered in advance such as firefighting, police, disaster prevention organizations, hospitals (step 307), and if so, it is controlled by controlling the call path switch 18. Connect to the destination (step 30)
8).

However, if the priority call is not registered in advance, it is determined whether or not it is an emergency dial incoming call (step 309). That is, in the safety confirmation system of this embodiment, for example, “123” is exclusively used for safety confirmation as a three-digit emergency dial number whose leading dial number starts with “1”. When the emergency dial number is received from the sender in the activated state, the safety confirmation processing device 11 is always connected so that the safety can be registered or referred to. However, considering that there are residents who do not know the emergency dial number or who do not know, if the safety confirmation rate is less than 70%, or if the congestion level indicating the size of the congestion state is equal to or higher than a predetermined level, the emergency Even when the telephone number of the other party is received instead of the dial number, the user is always connected to the safety confirmation processing device 11 so that the safety can be registered or referred to.

In this case, it is conceivable that there is a certain correlation between the safety confirmation rate and the congestion level such that the congestion level increases as the safety confirmation rate decreases.
If there is a correlation, it can be configured to determine only the level of the current congestion level and connect to the safety confirmation processing device 11.

If the incoming call is from such an emergency dial number, the incoming call is connected to the safety confirmation processing device 11 by the call path switch 18 (step 311).
However, if it is not the incoming call using the emergency dial number but the other party's telephone number, the current safety confirmation rate is, for example, 70%.
It is determined whether or not it is less than (or the congestion level is equal to or higher than a predetermined level) (step 310), and if it is less than 70% (or the congestion level is equal to or higher than the predetermined level), the safety confirmation processing device 11 is forced to accept the incoming call. Connect to.

In this case, the safety confirmation rate is, for example, the number of confirmed inhabitants with respect to the number of inhabitants subject to safety.

As shown in FIG. 5, the safety confirmation processing device 11 performs safety confirmation processing for an incoming call by such an emergency dial number or an incoming telephone number, and updates the basic information database 13 for safety confirmation. (Steps 511, 512, 513). Furthermore, after updating the safety confirmation rate (step 513), the number of new confirmations (the number of confirmations of safety, serious injury, etc.) is J (100, for example) since the last report to the relevant local government, police, and disaster prevention related organizations.
It is determined whether or not the number is above (step 514), and if the number is J or more, it is transmitted to the relevant local government, police, disaster prevention related organization through the call path switch 18 (step 5).
15). If the number is less than J, it returns to a new incoming call waiting state.

The safety confirmation processing in step 512 will be described later with reference to a specific example of the voice response content.

On the other hand, when the safety confirmation rate reaches, for example, 70% or more (or the congestion level is less than the predetermined level), it is considered that there is no problem even if the communication path control device 12 returns to the normal exchange processing state. In response, the upper station is notified to release the restriction processing prohibition for the subscriber congestion and area congestion detection notification, and the restriction processing prohibition of the communication path control device 12 itself is released (step 312).

Next, if the incoming call is not the emergency dial number but the normal destination telephone number, the call path switch 18 is restored to the normal exchange processing for connecting to the destination telephone number (step 313).

In this case, even if the normal exchange processing state is restored, if the safety confirmation processing device 11 is active, an incoming call using the emergency dial number is always connected to the safety confirmation processing device 11 to register the safety and Can be referenced.

After the safety confirmation processing stop command is input from the control console 21 after the normal exchange processing state is restored (step 314), the communication path control device 12 stops the safety confirmation processing device 11 ( (Step 315), further reports to the upper station (step 316), step 30
Return to processing of 1.

The emergency dial number “123” may be omitted and the safety confirmation processing device 11 may be automatically connected to the safety confirmation processing device 11 by an off-hook operation after the safety confirmation processing device 11 is activated.

FIG. 6 is a flow chart showing the details of the safety confirmation processing in step 512 of FIG. 5. The safety confirmation processing device 11 makes a voice response / response when the safety registration or reference is received through the communication path switch 18. Recognition unit 1
Of 6a to 16n, one of the voice response / recognition units not currently assigned for confirming the safety is assigned as a response unit for the new incoming call (step 6).
11).

Next, in step 611, a prompting message is generated from the assigned voice response / recognition unit so that the telephone number, name, and address of the inhabitant to be registered or confirmed can be input by voice, and the message can be sent to the speaker of origin. Tell (Step 6)
12).

Next, in response to the voice input prompting message, if voice is input from the source speaker, the input voice is recognized by the assigned voice response / recognition unit in step 611 (step 614).

Next, the same voice response / recognition unit is instructed to generate the recognition result of the source speaker's voice as a voice, and a confirmation voice as to whether the recognition result is correct is given to the source speaker. It is instructed to generate a confirmation voice input promotion guidance message for input (step 615).
The confirmation voice for the recognition result is, for example, “yes” or “no”.

If a confirmation voice for the recognition result is input (step 616), it is determined whether the confirmation voice is affirmative (OK) or negative (NG). If the confirmation voice is negative (NG), Returning to step 612, the user is asked again to input the telephone number, name, and address of the resident to be registered or confirmed by voice.

When the result is affirmative (OK), the relevant inhabitant name is retrieved from the safety confirmation inhabitant basic information database 13 using the telephone number obtained from the voice recognition result as a retrieval key (step 618). In this case, an ambiguous search by the name of the resident is also possible, considering that the phone number of the resident whose safety is to be confirmed is unknown.

As a result of the search, the confirmation flag 136 is used to check whether all the cohabitants registered in the "area designated by the telephone number input by the calling speaker by voice" are all safe, and all are safe. If it is found (step 61)
9) Then, it is checked by the confirmation flag 133 whether all are confirmed (step 620).

If all the cohabitants are safe and all have been confirmed, it is considered that the incoming call this time is for changing and registering the registered contents. The voice response / recognition unit assigned in step 611 is instructed to generate a confirmation guidance message as to whether or not it waits for a voice input to the confirmation guidance message (step 624).

On the other hand, if an affirmative response (for example, "yes") is voice-input from the speaker of the transmission source (step 624), the confirmed contents are changed and registered (step 625). The change registration procedure in this case is realized in the same manner as the new registration.

When the change registration is completed, the voice response / recognition unit assigned in step 611 is instructed to generate the registered contents of all the cohabitants by voice, and the speaker is notified of the changed registered contents by voice. (Step 626) Finally, the line with the sender is disconnected (step 627).

On the other hand, if a negative response (for example, "No") is voice-input from the caller at step 624, the current incoming call is not "safety registration" but "safety reference". Judge, instruct the voice response / recognition unit assigned in step 611 to generate the registered contents of all the cohabitants by voice, notify the speaker of the current registered contents by voice, and disconnect the line with the caller. .

On the other hand, if all are safe in step 619, the confirmation flag 133 is used to check whether the safety of the name input by the calling speaker is registered (step 621). Step 623
Then, the change registration is performed in accordance with the interaction with the speaker as described above.

However, when the safety is not registered (when the confirmation flag 133 is “0”), it is determined that the safety is newly registered, and the present situation and confirmation place of the inhabitants of the names recognized in step 614 are confirmed. Is confirmed by voice communication and newly registered in the database 13. The current situation of the inhabitants means that the situation is safe, seriously injured, hospitalized, etc., and the confirmation place is the point where the situation is actually confirmed. Such contents are registered in the database 13 in the format shown in FIG. In this case, the registration time or the actual confirmation time of the situation such as serious injury may be registered.

When the new registration of safety is completed, the process proceeds to step 626, the voice response / recognition unit assigned in step 611 is instructed to generate the registered contents of all the cohabitants by voice, and the speaker is informed of the current state. Notify the registered contents by voice and disconnect the line with the sender.

In this way, new registration, change registration, and reference of safety are realized.

FIG. 7 is an explanatory diagram showing an example in which "Hitachi Taro" at point C and "Hitachi Hanako, Ichiro, Jiro" at point A, who are in the same family, have registered their safety separately. ,
If the representative of "Hitachi Hanako, Ichiro, Jiro" first registered "Survival", "Unconfirmed survival" of "Hitachi Taro" is voiced to the representative of "Hitachi Hanako, Ichiro, Jiro" at the end of the registration. Be informed.

Next, when "Hitachi Taro" at point C has registered for safety, "Hitachi Hanako, Ichiro, Jiro"'s"Confirmation of survival" is voiced to "Hitachi Taro" at the end of the registration. To be done. After that, the representative of “Hitachi Hanako, Ichiro, Jiro” can confirm the safety of “Hitachi Taro” by referring to the safety confirmation processing device 1
When "1" is accessed, the "confirmation of survival" of "Hitachi Taro" is voiced to the representatives of "Hitako Hanako, Ichiro, Jiro".

FIGS. 8 to 13 are explanatory views showing a concrete example of the communication between the speaker and the safety confirmation processing device at the time of safety registration and reference.

The example of FIG. 8 shows a specific example in which the representative of “Hitachi Hanako, Ichiro, Jiro” registers “survival” when “Hitachi Taro” is not registered. When the representative of "Hanako, Ichiro, Jiro" accesses the safety confirmation processing unit 11 by emergency dialing, the safety confirmation processing unit 11 generates a voice input promotion guidance message "Please give your name, address, and telephone number."

On the other hand, when the speaker inputs "Hitachi Hanako, Ichiro, Jiro, Hitachi 1-1, 0123-45-6789" by voice, the safety confirmation processing device 11 produces the recognition result of the voice. And then, "High if right, yes if wrong, please try again."
The confirmation guidance message of confirmation voice input is pronounced.

Therefore, if the speaker responds with "high",
The safety confirmation processing device 11 causes the speaker to voice input the current situation such as the degree of damage, and registers it.

Finally, a message notifying that registration has been completed and that the living together family "Hitachi Taro" has not been confirmed to be alive are given by voice.

FIG. 9 shows that "Hitachi Hanako, Ichiro, Jiro" and "Hitachi Taro" registered "Hitachi Hanako, Ichiro,
This is a specific example of the case where "Jiro" accesses the safety confirmation processing device 11, and when the representative of "Hitachi Hanako, Ichiro, Jiro" accesses the safety confirmation processing device 11 by emergency dial transmission, the safety confirmation processing device is shown. Reference numeral 11 generates a voice input promotion guidance message, "Please enter your name, address, and telephone number."

On the other hand, when the speaker inputs "Hitachi Hanako, Ichiro, Jiro, Hitachi 1-1, Hitachi 0123-45-6789" by voice, the safety confirmation processing unit 11 produces the recognition result of the voice. Then, the propulsion guidance message for confirming voice input saying "High if correct, if yes, please answer again after answering No." is pronounced.

Therefore, when the speaker responds with "high",
"Hitachi Hanako, Ichiro, Jiro" has already been registered,
In addition to "already registered", "Hitachi Taro" notifies point C that he is safe.

FIGS. 10 to 12 are explanatory diagrams showing a specific example in the case where "Hitachi Jiro" in a safe area where no disaster has occurred confirms the safety of "Hitachi Taro" in a disaster area, Before "Hitachi Taro"'s safety registration, "Hitachi Jiro" accesses the safety confirmation processing unit 11 by dialing normally, and the safety confirmation processing unit 11 shows "This is an automatic operator. A voice guidance prompting message "Please give your name and telephone number please" is generated.

On the other hand, when the speaker inputs "Hitachi Taro, telephone number 0123-45-6789" by voice, the safety confirmation processing unit 11 pronounces the recognition result of the voice, and further, "If correct, high, If you make a mistake, say yes and try again. "Pronounce the prompt message for confirmation voice input.

Therefore, if the speaker responds with "high",
The safety confirmation processing device 11 searches the database 13,
The message "Hitachi Taro is not registered yet, so it is not confirmed to exist. Please try again later."

After that, when "Hitachi Taro" registers the safety and then "Hitachi Jiro" again accesses the safety confirmation processing device 11 by the normal dial transmission, as shown in FIG. A voice guidance prompt message "This is an automatic operator. Please give the name and telephone number of the other party" is generated.

On the other hand, when the speaker inputs "Hitachi Taro, telephone number 0123-45-6789" by voice, the safety confirmation processing unit 11 pronounces the recognition result of the voice, and further, "If correct, high, If you make a mistake, say yes and try again. "Pronounce the prompt message for confirmation voice input.

Therefore, if the speaker responds "high",
The safety confirmation processing device 11 searches the database 13,
The message "Hitachi Taro has been registered and is safe at point C." is sent by voice.

FIG. 13 shows a specific example of the case where "Hitachi Taro" suffers a disaster, is admitted to the X hospital, and Mr. Y in the neighborhood registers on his / her behalf, and is the same as that described with reference to FIG. Then, when the caller Y voice-inputs his / her name, telephone number, and address, a message indicating that all are registered is notified. However, when all the registered persons access by emergency dial transmission, it is determined that there is some change in the situation or the intention to register other information, and the safety confirmation processing device 11 changes the registered content. Or a question message is generated as to whether new information is input.

Then, when Mr. Y inputs that new information is to be input, the safety confirmation processing device 11 "please answer the name, address, and telephone number of the other party within the range that can be understood."
Message is generated.

On the other hand, when Mr. Y answers by voice, "Hitachi Taro, Hitachi 1-1, Hitachi", the safety confirmation processing device 11
Confirms the voice recognition result with Mr. Y, and then specifies the address and telephone number of "Hitachi Taro" by fuzzy search.
In addition, Mr. Y is prompted to input the disaster situation by voice. Then, after confirming the input disaster situation with Mr. Y again, it is registered in the area of the name "Hitachi Taro" of the database 13 as unconfirmed information by the third party.

The above guidance message is an example, and the present invention is not limited to this. For example, it is possible to confirm the safety of foreigners registered in the telephone number register by generating a guide message in a foreign language such as English as well as Japanese. In this case, which language should be used depends on which method is used to select when receiving a call, or how to distinguish the emergency dial number by the emergency dial number such as “Japanese channel = 123” or “English channel = 124”. Good.

As described above, according to the present embodiment, the basic information database 13 for confirming safety, in which the names of the residents who can be contacted by the telephone numbers are registered for each telephone number in the telephone exchange office.
And a safety confirmation processing device 11 for confirming the safety of local residents under the control of the telephone exchange office, and a safety confirmation processing device 11 for incoming calls in the city and outside the tolls except for a specific priority telephone according to a command from a specific administrator. When a call originates from a person or a third party living in the disaster area using a public telephone or a subscriber telephone, all the calls are sent to the safety confirmation processing device 11. By using the voice response device 14 and the voice recognition device 15 which are connected and controlled by the safety confirmation processing device 11, the subscriber's telephone number, name,
The current situation such as whether it is safe or seriously injured, the current position, etc. are input by voice, the input voice is recognized by the voice recognition device 15, and registered in the safety confirmation inhabitant basic information database 13, and the names of confirmed persons are entered. Voice response device 14
Is converted into voice and sent back to the sender.

As a result, the following effects can be obtained.

(1) It is possible to accurately confirm the safety of the inhabitants by using a subscriber telephone or a public telephone that is present around us.

(2) The number of calls in the city and calls from outside the city by transmitting the current status of the cohabitants registered in the same subscriber telephone number column during the safety registration of the residents to the caller. This reduces the regional congestion state and the subscriber congestion state quickly, and can quickly return to the state where normal communication is possible.

(3) Even if a resident who lives in a disaster area but is on a business trip or travels to another area when a disaster occurs, an emergency dial call or a normal dial call is sent to indicate his or her situation and the safety of the family. You can easily register or confirm by.

(4) When the safety confirmation rate reaches a predetermined value,
Or if the congestion level drops below a certain level,
Since the normal exchange connection operation is restored, even a visitor from another area to the disaster area can make a call with his / her family or the like as the safety registration progresses.

(5) When a direct telephone call is made with a family member or an acquaintance, the telephone line is generally occupied for a long time,
Although it will be a major cause of congestion, if the safety confirmation information is registered in the safety confirmation inhabitant basic information database 13 as in the present embodiment, the telephone line is automatically disconnected, thereby making the congestion state. Is minimized. Moreover, the necessary information can be surely transmitted to the victims and related parties.

Second Embodiment Next, a second embodiment of the present invention will be described.

In the second embodiment, at the telephone exchange office in the disaster occurrence area, with respect to calls from outside the city (calls from outside the jurisdiction area), other areas that have concluded a mutual aid agreement for disaster prevention, etc. By transferring to the telephone exchange office and configuring it to answer at other telephone offices, there will be no calls from the suburbs to the disaster area (except priority telephones such as fire fighting),
It is possible to eliminate the congestion state more quickly and to confirm the safety more quickly.

FIG. 14 is a network configuration diagram showing a communication path to a telephone exchange office (central office) in a disaster occurrence area and a telephone exchange office that has jurisdiction over another area that has signed a mutual disaster assistance agreement. The local telephone exchange station 1 is connected to the general bureau 6 via the central bureau 5 installed in each prefecture, and further passes through the central bureau 6 to the central bureaus 7 of other areas to make a mutual aid agreement for disaster prevention, etc. It is configured to be connected to the telephone exchange station 3 which has jurisdiction over the other area where the contract is concluded.

FIG. 15 is a system configuration diagram showing in detail the configuration of the telephone exchange stations 1 and 3, both of which are the same as the configuration of the telephone exchange station 1 of FIG. However, regarding the components of the telephone exchange station 1, like the safety confirmation processing device 11-1,
"-1" is added after the code, and "-2" is added after the code for the components of the telephone exchange station 3 as in the safety confirmation processing device 11-2. Therefore, detailed description of each component is omitted.

In this embodiment, the contents stored in the safety confirmation resident basic information database 13-2 of the telephone exchange 3 which is in charge of the other area where the mutual aid agreement for disaster prevention etc. has been concluded is the safety confirmation processing device in the disaster area. When 11-1 starts up,
It is copied to the telephone exchange 3 through the central office 5, the general office 6, and the central office 7.

The operations of the telephone exchanges 1 and 3 are the same as those in the first embodiment. The difference from the first embodiment is that at the same time as contacting the police, fire department, etc., the contents confirmed by the local exchange are transmitted to other exchanges, and the contents received from the other exchanges are the same. The contents of the databases 13-1 and 13-2 are updated so that the contents of the databases 13-1 and 13-2 match.

FIG. 16 shows a safety confirmation processing device 11-1, 1
The processing contents of 1-2 are shown. 5 is different from FIG. 5 in that, if the safety confirmation process is executed for an incoming call, it is determined whether or not a safety confirmation list is received from the telephone exchange station 1 or 3 having jurisdiction over the area of the disaster prevention cooperation municipality (step 516), if received, the database 13-1 or 1 in the own exchange
3-2 is updated (step 517), and if the number of confirmations since the time of the previous report is J or more or a certain time or more has passed, it is transmitted to the telephone exchange office 1 or 3 which has jurisdiction over the area of the disaster prevention cooperation municipality. (Step 515), after that, the information is transmitted to the relevant local government, disaster prevention related organizations such as police.

The difference between the operation of the telephone exchange station 1 in the disaster area and the operation of the telephone exchange station 3 which administers the area of the disaster prevention cooperation municipality is that the telephone exchange station 1 supports only incoming calls in the disaster area. On the other hand, the telephone exchange station 3 is to handle incoming calls from outside the disaster area to the disaster area.

In order for the telephone exchange 3 to act on behalf of the incoming call from outside the disaster area to the disaster area, the general bureau 6 sends the incoming call to the disaster area to the telephone exchange office 3 of the disaster prevention cooperation municipality. The process of transferring to.

FIG. 17 is a flow chart showing the transfer processing of the general bureau 6, and after performing the normal exchange connection processing,
The safety confirmation processing device 1 from the telephone exchange 1 which is a subordinate station Tn
When a report indicating that 1-1 has been activated is received (step 172), the activation request is transmitted to the telephone exchange 3 in order to activate the safety confirmation processing device 11-2 of the telephone exchange 3 of the disaster prevention cooperation municipality. (Step 173). At the telephone exchange 3 which has received this activation request, the safety confirmation processing device 11-2
Is activated.

Next, when a report indicating that the safety confirmation processing device 11-1 has been stopped is received from the telephone exchange station 1 which is a subordinate station Tn (step 174), the safety confirmation of the telephone exchange station 3 of the disaster prevention cooperation municipality. In order to stop the processing device 11-2,
The stop request is transmitted to the telephone exchange 3 (step 17).
5). Upon receiving this stop request, the telephone exchange 3 deactivates the safety confirmation processing device 11-2.

Next, if there is an incoming call from any of the central stations, it is judged whether or not the destination is the disaster area (the area of the lower station Tn) (steps 176 and 177), and the area must be the disaster area. If so, relay connection is made to the designated destination (step 178).

However, in the case of a disaster area, the callee telephone number is changed to a telephone number that specifies the safety confirmation processing device 11-2 of the telephone exchange station 3 of the disaster prevention cooperation municipality, and the telephone exchange station 3 of the disaster prevention cooperation municipality is changed. A relay connection is made (step 179).

As a result, the safety confirmation processing device 11-2 of the telephone exchange 3 of the disaster prevention cooperation municipality performs safety confirmation processing from outside the disaster area in place of the safety confirmation processing device 11-1 in the disaster area. The content of the safety confirmation process is the same as in FIG.

In this case, in the disaster prevention cooperation municipality, if the normal telephone call regulation state is kept until the safety confirmation rate reaches 70%, there is a fear that the residents may feel a negative reaction. Therefore, in the disaster prevention cooperation municipality, it is desirable to return to the state in which normal communication is possible when the safety confirmation rate reaches, for example, about 50%.

As described above, according to the second embodiment, the telephone exchange 1 in the disaster area concludes a disaster prevention mutual aid agreement for a call from outside the city (a call from outside the jurisdiction). By transferring to the telephone exchange office 3 that has jurisdiction over another area and responding at this other telephone exchange office 3, there is no call from the suburbs to the disaster area (except for priority calls such as firefighting). , To solve the congestion condition faster,
The excellent effect that it becomes possible to confirm the safety more quickly can be obtained.

Although the description of the mobile phone is omitted in the first and second embodiments, the position of the mobile phone can be grasped at the base station when the power is turned on. Persons who have not confirmed their safety even after a lapse of a predetermined time may contact the police etc. with the location information known by the base station and ask the police to search the surrounding area. .

Similarly, if a subscriber or mobile phone registrant has not confirmed that his / her survival has been confirmed even if the safety confirmation rate reaches 95%, he / she will contact the local residents' association or the neighborhood association disaster prevention organization to search the surrounding area. You may make it implement the method of having you ask.

[0107] Further, for those who have a deaf sound and those who have a deafness, a safety confirmation card made of a magnetic card similar to a telephone card is carried instead of voice response.
By inputting this into the telephone card insertion port of the public telephone, the safety of the safety confirmation card carrier alone may be confirmed.

Further, for a person who is visiting the disaster area on a trip or the like, a special emergency dial number may be provided so that the safety can be registered in the visitor area of the database.

Further, considering that there are foreigners who cannot speak Japanese, it may be possible to respond in a plurality of languages. Which language to use may be selected in advance when the dial number is operated.

[0110]

As described above, according to the present invention, the following effects can be obtained.

(1) It is possible to accurately confirm the safety of residents by using a subscriber telephone or a public telephone that is present around us.

(2) The number of calls in the city and calls from outside the city by transmitting the current status of the cohabitants registered in the same subscriber telephone number column during the registration of the safety of the residents to the caller. This reduces the regional congestion state and the subscriber congestion state quickly, and can quickly return to the state where normal communication is possible.

(3) Even if a resident lives in a disaster area but is on a business trip or travels to another area when a disaster occurs, an emergency dial call or a normal dial call is sent to indicate his or her situation and the safety of family members. You can easily register or confirm by.

(4) When the safety confirmation rate reaches a predetermined value,
Or, if the congestion level drops below a predetermined level, the normal switching connection operation is restored, so even if a visitor from another area to the disaster area makes sure to confirm the safety of himself or herself, It becomes possible to call with other family members.

(5) When a direct telephone call is made with a family member or an acquaintance, the telephone line is generally occupied for a long time,
Although it will be a major cause of congestion, if the confirmation information of the safety is registered in the safety confirmation inhabitant basic information database as in the present embodiment, the congestion state can be reduced by automatically disconnecting the telephone line. It can be kept to a minimum. Moreover,
Necessary information can be surely transmitted to victims and related parties.

(6) At the telephone exchange office in the disaster area, calls from outside the city (calls from outside the jurisdiction) are forwarded to telephone exchange offices that have jurisdiction over other areas that have concluded a mutual disaster relief agreement. However, by answering at this other telephone station, there is no call from the suburbs to the disaster occurrence area, the congestion state can be resolved more quickly, and the safety confirmation can be performed more quickly.

[Brief description of drawings]

FIG. 1 is a system configuration diagram showing a mobile phone according to a first embodiment of a safety confirmation system to which the present invention is applied.

FIG. 2 is a diagram showing a configuration example of information stored in a safety confirmation inhabitant basic information database.

FIG. 3 is a flowchart showing a control operation of a communication path control device of a telephone exchange station which controls a disaster occurrence area.

FIG. 4 is a flowchart showing a continuation of FIG. 3;

FIG. 5 is a flowchart showing an operation of the safety confirmation processing device.

FIG. 6 is a flowchart showing a detailed process of a safety confirmation process.

FIG. 7 is an explanatory diagram showing a specific example of communication between a sender and a safety confirmation processing device when performing safety registration and confirmation.

FIG. 8 is an explanatory diagram showing a specific example of communication between a sender and a safety confirmation processing device when performing safety registration and confirmation.

FIG. 9 is an explanatory diagram showing a specific example of communication between a sender and a safety confirmation processing device when performing safety registration and confirmation.

FIG. 10 is an explanatory diagram showing a specific example of the communication between the sender and the safety confirmation processing device when performing safety registration and confirmation.

FIG. 11 is an explanatory diagram showing a specific example of the communication between the sender and the safety confirmation processing device when performing safety registration and confirmation.

FIG. 12 is an explanatory diagram showing a specific example of the communication between the sender and the safety confirmation processing device when performing safety registration and confirmation.

FIG. 13 is an explanatory diagram showing a specific example of the communication between the sender and the safety confirmation processing device when performing safety registration and confirmation.

FIG. 14 is a network configuration diagram in the case where safety confirmation processing is performed in cooperation with a telephone exchange office of a disaster prevention cooperation municipality.

FIG. 15 is a system configuration diagram in the case where safety confirmation processing is performed in cooperation with a telephone exchange office of a disaster prevention cooperation municipality.

FIG. 16 is a flowchart showing the operation of the safety confirmation processing device when safety confirmation processing is performed in cooperation with a telephone exchange of a disaster prevention cooperation municipality.

FIG. 17 is a flowchart showing a process of a host station in the case of performing a safety confirmation process in cooperation with a telephone exchange station of a disaster prevention cooperation municipality.

[Explanation of symbols]

1, 3 ... Telephone switching office, 2a-2n, 3a-2k ... Subscriber telephone, 5, 7 ... Central station, 6 ... General office, 11 ... Safety confirmation processing device, 12 ... Call path control device, 13 ... Safety confirmation Basic Resident Information Database, 14 ... Voice Response Device, 15 ...
Voice recognition device, 16a to 16n ... Voice response / recognition unit, 18 ... Call path switch.

Claims (8)

[Claims] 1. A system installed in a telephone exchange office for confirming the safety of a local resident under the jurisdiction of the telephone exchange office when a disaster occurs, wherein the telephone exchange office is a local resident under the jurisdiction of the telephone exchange office. A processing device that confirms the safety of the device, a call path control device that connects in- jurisdiction calls and non-jurisdiction calls other than specific priority calls to the processing device according to a command from a specific administrator when a disaster occurs, and by telephone number , A resident information database for confirming safety, in which the names of residents who can be contacted by their telephone numbers are registered,
A voice response device and a voice recognition device controlled by the processing device, wherein the processing device, for incoming calls within the jurisdiction and incoming calls outside the jurisdiction,
A first processing means for activating the voice response device to generate a predetermined safety confirmation guide voice in a predetermined guide order and returning it to the transmission source; and a response input from the transmission source to the guide voice. The recognized voice is input to the voice recognition device to be recognized, and the safety and current status of the residents in the disaster area included in the recognition result are registered in the safety confirmation inhabitant information database. A safety confirmation system comprising: a second processing means for converting the name and the current situation into voice by the voice response device and returning the voice to the sender. 2. The second processing means is characterized in that, regarding the safety of the residents in the disaster occurrence area, it is registered in the safety confirmation inhabitant information database and the copy database by distinguishing between the personal response and the third party response. The safety confirmation system according to claim 1. 3. The safety and current status of the residents in the disaster area included in the recognition result of the voice recognition device are searched by the subscriber telephone number at the time of incoming call or the subscriber telephone number answered by voice from the sender. 3. The safety confirmation system according to claim 1, wherein the safety confirmation system is registered in a storage area for each telephone number of the safety confirmation resident information database. 4. The first processing apparatus further comprises report processing means for transmitting the registered contents of the safety confirmation resident information database to disaster prevention related organizations according to predetermined conditions. The safety confirmation system according to any one of 1 to 3 above. 5. When a disaster occurs in the area where the first telephone exchange station is located, the safety of the local residents under the jurisdiction of the first telephone exchange office is determined by the second telephone exchange area which is different from the first telephone exchange office. A system for confirming by the cooperative processing of the telephone exchange office and its upper station, and the first telephone exchange office located in the disaster area is the first
To confirm the safety of local residents under the jurisdiction of the telephone exchange office
Processing device, a call path control device for connecting an incoming call within the jurisdiction except for a specific priority call to the first processing device of the first telephone exchange station according to a command from a specific administrator, and by telephone number, A safety confirmation resident information database in which the names of residents who can be contacted by a telephone number are registered, and a voice response device and a voice recognition device controlled by the first processing device are provided, and the first processing device is within a jurisdiction. In response to an incoming call, the voice response device is activated to generate a predetermined safety confirmation voice in a predetermined guidance order, and a first processing means for returning the voice to the caller; The voice input in response from is input to the voice recognition device to be recognized, and the safety of the residents in the disaster area included in the recognition result and the current situation are registered in the safety confirmation inhabitant information database, and For the registered residents, the second processing means for converting the name and the current situation into voice by the voice response device and returning it to the sender, and within the own telephone station of the safety confirmation resident information database according to predetermined conditions According to the instruction of the higher-ranking station, the newly registered content is transferred to the second telephone exchange station which is not located in the disaster occurrence area, and the newly registered content in the second telephone exchange station received from the second telephone exchange station is transferred. And a transfer unit configured to transfer the fact that the first processing device has been activated to the upper station, the upper station being the first processing unit. After confirming that the device is in the activated state, until the activation is stopped, the incoming call destination telephone number is the telephone number under the jurisdiction of the first telephone exchange office in the disaster area. It is determined whether or not it is applicable, and if it is the corresponding telephone number, the destination telephone number is changed to the telephone number that designates the second processing device in the second telephone exchange that is not located in the disaster area. A second telephone exchange station that is not located in the disaster occurrence area, is provided with a destination changer that relays to the second telephone exchange station, and the second telephone exchange station is under the jurisdiction of the first telephone exchange station according to an instruction from the upper station. A second processing device that confirms the safety of local residents,
A copy database in which the name of a resident by telephone number of the safety confirmation resident information database in the first telephone exchange office is copied; and a voice response device and a voice recognition device controlled by the second processing device, The second processing device includes a copy registration unit that registers new registration contents of the safety confirmation resident information database received from the first telephone station in the copy database, and the second registration device.
In response to an incoming call outside the jurisdiction that specifies the processing device, the voice response device in the own telephone station is activated to generate a predetermined safety confirmation guide voice in a predetermined guide order, and to make a reply to the caller. The processing means and the voice input in response to the guide voice from the sender are input to the voice recognition device in the own telephone station to be recognized, and the safety of the residents in the disaster area included in the recognition result, and the present Fourth processing means for registering the situation in the copy database, further converting the name and the current situation of the registered residents into voice by the voice response device and returning it to the sender, and new registration in the own telephone station. A safety confirmation system comprising: a transfer unit for transferring the content to the first telephone exchange station via the upper station according to a predetermined condition. 6. The second and fourth processing means distinguish between a person's response and a third party's response regarding the safety of residents in the disaster occurrence area, and register them in the safety confirmation inhabitant information database and copy database. Claim 5 characterized by the above-mentioned.
Safety confirmation system described. 7. The safety and current status of the residents in the disaster area included in the recognition result of the voice recognition device are searched by the subscriber telephone number at the time of incoming call or the subscriber telephone number answered by voice from the sender. 7. The safety confirmation system according to claim 5, wherein the safety confirmation resident information database and the copy database are registered in a storage area for each telephone number. 8. The first and second processing devices further include report processing means for transmitting the registered contents of the safety confirmation resident information database and the copy database to disaster prevention related organizations according to predetermined conditions. The safety confirmation system according to any one of claims 5 to 7, which is characterized in that.