JP2000148719A - System and method for collecting information on disaster state - Google Patents

Abstract

PROBLEM TO BE SOLVED: To speedily register and totalize disaster states by providing a terminal device that a user uses, an information database where disaster state information that the user inputs is stored, and an information collecting device which is connected to the terminal device so as to make communication freely therewith. SOLUTION: Disaster states are registered and inquired by an information gathering telephone server 15 when a telephone set 1 or PHS 3 is used for a communication of and an inquiry about the disaster states or an information gathering Web server 21 when an Internet terminal 7 or intranet terminal 9 is used. The information gathering telephone server 15 and information gathering Web server 21 once informed of disaster states sends various previously-stored question messages to senders, who select answers to them out of characters or answer groups and input them. The information gathering telephone server 15 and information gathering Web server 21 records the inputted information on the disaster states in a disaster state file in a gathering result data base 19 and saves it in a totalization result file. The telephone server 15 and Web server 21 once receiving inquires about the disaster states provides them for senders by referring to the totalization results in the totalization result data base 19.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information collection system, and more particularly to a technique for quickly registering and totaling a disaster situation when a disaster occurs.

[0002]

2. Description of the Related Art In the event of a disaster such as an earthquake or a flood, victims can call or fax to a contact place (for example, a disaster headquarters set up in a company or a local public organization) or the like. Contact and inquiries about the safety of the house, the degree of damage to the house, etc.) At the contact place, several people are waiting for contact / inquiry at the time of disaster.For example, if a telephone is used for contact / inquiry, the person receives the call and asks the caller about the damage situation And write the result on paper. Then, a person collects the paper on which the damage situation is written, and tabulates the damage situation by various items (for example, the number of fatalities, the number of serious injuries, etc.).

[0003]

According to the above-described method, since a person tabulates the status of the disaster, it takes a considerable amount of time to obtain a result of the tabulation. Also, since a person receives a contact / inquiry, if there is no person who can accept the contact / inquiry at the contact place, the caller cannot make a contact / inquiry. To avoid it,
There is a method of recruiting many people in an emergency, but it is difficult to recruit the required number of people to a specific place in an emergency. Another alternative is to have a large number of people waiting 24 hours a day, but more people are needed because replacement personnel are required.

[0004] Therefore, an object of the present invention is to register and tabulate the disaster situation quickly.

[0005]

A system according to the present invention comprises a terminal device used by a user, an information database for storing information on a disaster state input by the user, and an information collection device communicably connected to the terminal device. An apparatus is provided. The information collection device receives a notification of the disaster situation from the user, asks the user about the disaster situation via the terminal device, receives information on the disaster situation input to the user in response to the question from the terminal device, Save information on the disaster situation in the information database. In addition, the information collection device totals the damage status with reference to the information in the information database, and stores the damage status total result as the total result in the information database. Further, upon receiving an inquiry about the damage situation from the user, the information processing apparatus reads out information on a desired damage situation or a damage situation totalization result from the information database and outputs the information to a terminal device or a predetermined output device.

In a preferred embodiment, the information collection device includes a telephone information collection device connected to a telephone line and a computer information collection device connected to a computer network.

[0007] The telephone information collecting apparatus prepares various disaster situation inquiry messages in advance, automatically responds to an incoming call from the user by notification of the disaster situation, sends the disaster situation inquiry message to the user by voice, Receiving the information on the disaster state input in response to the sent disaster state question message, the received information on the damage state is stored in the information database. In addition, it automatically responds to an incoming call caused by an inquiry about the damage situation from the user, reads out the desired damage situation information or the damage situation total result from the information database, and provides it to the user.

The computer information collecting apparatus has a disaster situation input screen for receiving input of disaster situation information, and a disaster situation output screen for accepting a request to provide disaster situation information or a result of summarizing the disaster situation. Then, the computer information collection device receives the notification of the disaster situation from the user, sends a disaster situation input screen to the user, and receives and receives the information on the disaster situation input on the sent disaster situation input screen. Information on the status of the disaster is stored in the information database. In addition, in response to an inquiry about the damage situation from the user, a disaster situation output screen is transmitted, and the desired disaster situation information or the damage situation total result is transmitted to the designated disaster situation output screen, and the designated disaster situation The information or the damage status totaling result is read out from the information database and provided to the user.

Further, in another preferred embodiment, the information collecting apparatus automatically outputs the information on the disaster situation in the information database or the total result of the disaster situation to a terminal device or a predetermined output device.

[0010]

FIG. 1 shows an overall configuration according to an embodiment of the present invention.

When a disaster such as an earthquake or tsunami occurs, the telephone 1, PHS (mobile phone) 3, and Internet 10 can be connected to contact / inquire about the status of the disaster (for example, the safety of the victim or the evacuation site). A terminal computer 7 (hereinafter, an Internet terminal 7) or a terminal computer 9 (hereinafter, an intranet terminal 9) that can be connected to an intranet 20 in a company or the like is used. Intranet 20
An information collection telephone server 15 for collecting information by telephone communication and data communication between computers, for example, WW
There is an information collection Web server 21 that collects information by W. The information collecting telephone server 15 is connected to the public telephone network 11 and receives a dial pulse / push button signal (DP / P).
B) It has a converter 13. The public telephone network 11 is connected to a facsimile machine 5 for outputting a disaster situation stored in a collection result database 19 described later. The information collection Web server 21 can be connected to the external Internet 10 via a firewall (not shown) on the intranet 20. Further, on the intranet 20, there are a collection result database 19 for storing the collected disaster situations, a printer 17 for printing the disaster situations, and the like.

When the telephone 1 or the PHS 3 is used, an incoming call arrives at the information collecting telephone server 15 via the public telephone network 11. The information collecting telephone server 15 stores in advance various question messages and a group of answers to each question, automatically responds to the incoming call, and allows the caller to select “registration / inquiry” of the damage situation. Question message (for example, “1 for disaster status registration,
Press "5" if you are inquired about the damage situation.]) Then, the information collecting telephone server 15 answers the caller with the answer to the question message (for the question message in parentheses, “1” of the registration of the damage status and “5” of the inquiry about the damage status). ), And use the dial keys to enter the selected number.
The selected number is sent to the information collecting telephone server 15 by a push button signal or a dial pulse signal. The dial pulse signal is converted into a push button signal by the DP / PB converter 13 and input to the information collecting telephone server 15.

When the "registration" number of the disaster situation is entered, the information collecting telephone server 15 sends a voice question message for asking the input of the safety of the victim and their families, an evacuation site, etc. And records the numbers of the answers selected for these question messages one by one or at the end of the registration of the disaster situation in the collection result database 19 described later. Then, the information collecting telephone server 15 refers to the information on the damage situation recorded in the collection result database 19 and sorts by various items (for example, by the victim, by the seriously injured, etc.).
And the totaled result is stored in the collection result database 19.

When the number of the “inquiry” of the disaster situation is input, the information collecting telephone server 15 refers to the total result stored in the collection result database 19 and obtains information on the disaster situation desired by the caller. To the caller.

The information collecting telephone server 15 stores a plurality of destination FAX numbers. The information collecting telephone server 15 is installed in a facsimile having a transmission destination FAX number, for example, each home, each TV station, or each radio station, which stores the total result or the individual damage status in the collection result database 19. Automatically (for example, at a specific time, periodically, or in response to a request from the other party) to the existing FAX 5. Further, the information collecting telephone server 15 automatically or in response to a request from a user to a printer 17 provided at a contact place at the time of a disaster (for example, a disaster response headquarters provided at a company or a local government), or in response to a request from a user. Is sent.

When the Internet terminal 7 or the intranet terminal 9 is used for contacting / inquiring of the disaster situation, they are connected to the information collecting Web server 21.
The information collection Web server 21 transmits a page to the effect that the caller selects “registration / inquiry” of the disaster situation using, for example, a Web page.

When "registration" of the disaster situation is selected for the sender, the information collecting Web server 21 transmits information necessary for totalizing the disaster situation, for example, the name, safety, evacuation site of the sender (disaster victim). A page for selecting characters or the like from the answer group is sent to the sender, and the registered items are entered on the page, and the entered information is recorded in the collection result database 19. Then, the information collection Web server 21
Refers to the information previously recorded in the collection result database 19, sums up the damage status for each item, and stores the totaled result in the collection result database 19.

When “inquiry” of the disaster situation is selected for the sender, the information collection Web server 21 refers to the total result stored in the collection result database 19, and
A page showing information on the damage situation desired by the sender is created and transmitted to the sender.

The information collection Web server 21 also has a function of sending the results of collection in the collection result database 19 to the printer 17.

FIG. 2 shows the collection result database 1 described above.
9 shows the data structure stored.

In the collection result database 19, the damage situation file 2 in which the damage situation collected by the information collecting telephone server 15 and the information collecting Web server 21 is recorded.
3 and a tally result file 2 in which the tally results are recorded
7 is provided. The disaster status file 23 includes disaster status data 25 in which the names of victims, evacuation sites, and the like are recorded.
a, 25b, 25c, 25d,... are stored. In the tally result file 27, the information collecting telephone server 15 and the information collecting Web server 21 include the respective disaster situation data 25a, 2
The disaster victim list tables 29a, 29b, 29c,... And the disaster situation item tables 31a, 31b, 31c,. Victim list 29a, 29b, 29
c,... are a list of victims classified according to the type of the disaster situation (for example, injury, house damage, etc.). The damage status item tables 31a, 31b, 31c,... Include, for example, the number of victims and their breakdown (the number of minor injuries, the number of serious injuries, the number of fatalities, etc.), the housing damage status (completely destroyed, partially destroyed, house cracks,
The number of cases that suffered damage such as furniture damage) are recorded.

That is, the information gathering telephone server 15 and the information gathering Web server 21 register the disaster situation such as the name of the victim and the evacuation place inputted from the sender one by one in the registration of the disaster situation, or at the end of the registration process. Status file 2
3 shows the damage status data 25a, 25b, 25c, 25d,
Write as ... Then, the information collecting telephone server 15 and the information collecting Web server 21
Status data 25a, 25b, 25 stored in
With reference to c, 25d,...
a, 29b, 29c,... and Table 3 by damage status item
1a, 31b, 31c,... Are created and stored in the tally result file 27. Thus, the collection result database 19
Is shared by the information collecting telephone server 15 and the information collecting Web server 21.

The operation of the present embodiment will be described below by taking as an example a case where the information gathering telephone server 15 is provided in the disaster response headquarters of the N company and employees of the N company make contact and inquires. In this case, the collection result database 19
It is assumed that an employee list table in which name codes and names of all employees of the N company are recorded.

FIGS. 3 and 4 show, for example, an information collection telephone when an employee of company N contacts the disaster response headquarters of company N using the telephone 1 shown in FIG. An example of an operation performed by the server 15 will be described.

The information collecting telephone server 15 automatically responds to the incoming call (S1) from the telephone 1, and sounds "Please input" 1 "for safety registration and" 5 "for safety inquiry." The message is sent to the sender (A), and a registration or an inquiry of safety is selected (S2). In step S2, when "1" of the safety notification is input, "It is a safety notification. Enter your name code X digits. Is sent to the caller, and the name code of the caller (disaster victim) (for example, the employee number registered in N company) is asked (S3). When the name code of the former, for example, 999999 is input, the name corresponding to the input name code is read out with reference to the employee list table in the collection result database 19, and
"It's the instep with the name code 999999. Enter "0" if you like, or "5" if you make a mistake. Is sent to the sender, and the name of the sender is confirmed (S4). If "5" is input in step S4, step S3 is executed again. If "0" is input, step S5 described later is executed.
Execute In step S5, "Confirm your current evacuation destination. Enter "1" if the evacuation destination is at home, "2" if the evacuation destination is a relative's house, and enter "3" if the evacuation destination is a gymnasium or a public hall. Is sent to the caller, and the evacuation destination of the caller is asked. If any number, for example, “2” is input in step S5, “Your evacuation destination is a relative's house. Please enter the evacuation destination number. If you do not know the phone number, enter "99". Is sent to the caller, the evacuation destination of the caller is confirmed, and the telephone number of the evacuation destination is asked (S6). In step S6,
For example, if the telephone number 0123456789 is entered,
"The evacuation destination phone number is 0123456789.
Next, check the information such as the injury to you and your family. Enter "1" if you and all of your family members are safe, and enter "2" if anyone is injured. Is transmitted to the sender, the telephone number of the evacuation destination is confirmed, and the injured situation of the person and his / her family is inquired (S7).

If "2" is input in step S7,
"Now let's see who was injured. If the injured person is himself, "1", if the spouse is "2", if the first child is "3", if the second child is "4", if the third child is In the case, "5", in the case of the father, "6", in the case of the mother, "7",
In other cases, enter "8". Is transmitted to the sender to identify the injured person (S8). In S8, for example, if "3" is input, "The injured person is the first child. Enter "1" for minor injuries, "2" for severe injuries, or "3" for death. To the caller, confirm who was injured, and ask about the degree of injury.
(S9). When the degree of injury is entered, enter "1" if there is another person who is injured, and enter "2" if no one is injured. Is sent to the sender, and a query is made as to whether there is another injured person (S10). Step S
If "1" is input in step 10, step S8 is executed, and if "2" is input, step S11 described later is executed.

In step S7, "1" or in step S1
If “2” is input at 0, step S11 is executed. In step S11, "Lastly check the damage status of your house. If you live in a detached house, enter “1”; if you live in an apartment, enter “2”; if you live in a rental apartment, enter “3”.
Please input "4" for company house. Is sent to the sender, and the sender's residence is asked. If, for example, "4" is input in step S11, the message "I live in a company house. "1" if there is no damage to the house and furniture
If the furniture is damaged, "2", if the house is cracked, "3", if the house is partially destroyed, "4", if the house is completely destroyed Please input "5". Is sent to the caller, the house of the caller is confirmed, and the damage status of the house is inquired (S12). If any number is entered in step S12, "The safety registration is completed. Is transmitted to the sender, and the information on the damage status input to the sender is stored in the damage status file 23 in the collection result database 19 in the damage status data 25a, 25a.
b, 25c, 25d,...

FIG. 5 shows information obtained when, for example, the above-mentioned friend of the party A makes an inquiry to the disaster response headquarters of the N company using the telephone 1 shown in FIG. An example of the operation performed by the collection telephone server 15 will be described.

In step S2 shown in FIG. 2, when "5" for selecting a safety inquiry is input, "It is a safety inquiry. Please enter the name code X digit of the person who wants to know the safety. Is sent to the sender, and a name code is asked (S14). In step S14, when the name code, for example, the name code 999999 of the instep, is input to the sender, “the name code is 999999, instep A. Enter "0" if you like, or "5" if you make a mistake. Is sent to the sender, and the sender confirms the name of the person who wants to know the safety (S15). In step S15, if "5" is input, step S14 is executed. If "0" is input, the damage status file 2 in the collection result database 19 is read.
3 and obtains the disaster status data corresponding to the disaster status of the victim desired by the sender, for example, "The registration date is 14:51 on September 1st, the evacuation destination is" a relative's house ", and the evacuation destination telephone number is "01
23456789 ", the safety information of the person and his family is" first child "is" slightly injured ". The damage status of the house is "No damage".
Enter "0" if you like, or "5" to listen again. Is sent to the sender (S16). Step S1
In step 6, if "5" is input, step S16 is executed again, and if "0" is input, an end confirmation message, for example, "If you want to hear another," 0 "; Please cut it. Is sent to the sender (S17). If "0" is input in step S17, step S14
Is executed, and when the telephone is disconnected, the processing of the safety inquiry is finished (S18).

Next, the information collection Web server 21 shown in FIG. 1 has, for example, the homepage of the N company described above,
The operation performed by the information collection Web server 21 in this embodiment will be described by taking as an example a case where safety registration or inquiry is performed using the homepage. In this case, similarly to the above-described embodiment, the collection result database 19 is used.
Is assumed to store an employee list table in which the name codes, names, affiliated organizations, and the like of all employees of Company N are recorded.

When the Internet terminal 7 or the intranet terminal 9 receives a contact / inquiry of the disaster situation,
Radio button 34 for "Registration of safety" selection as shown in FIG.
Screen 3 showing “Registration / inquiry of safety” selection page 32 with radio button 36 for selecting “Safety inquiry”
3 is displayed. When the radio button 34 for selecting “Registration of safety” is clicked, for example, with a mouse, the information collection Web server 21 displays a registration page 103 of safety described later on the display screen 33.

FIG. 7 shows an example of the safety registration page 103.

The safety registration page 103 has a name code input field 38 for inputting a name code to the sender, and a name display field 4 for displaying a name corresponding to the input name code.
0, input of safety information including input fields of information of each kind, for example, "evacuation destination", "evacuation destination telephone number", "injured person and degree of injury", "damage to house", and "comment" A column 37 is described (in the "comment", more detailed safety information such as the name of the hospital where the injured is hospitalized is input).

After displaying the safety registration page 103, the information collection Web server 21 first enters a name code input field 38.
To enter the sender's name code. When the name code is input, the name corresponding to the input name code is displayed in the name display field 40 with reference to the employee list table in the collection result database 19 (if the name code is re-input, Again, the name corresponding to the name code entered with reference to the employee list table is displayed). After displaying the name, display information on "evacuation destination", "evacuation destination telephone number", "injured person and degree of injury", "damage to house", and "comment" in text or pull-down menu Then, an input is made in a predetermined input field of the safety information input field 37. When various information is input to the caller and the registration button 39 is clicked, the input information is used as damage status data, and the damage status file 2 in the collection result database 19 is used.
Save to 3.

In FIG. 6, the information collection Web server 21
Displays the safety information search page 41, which will be described later, on the display screen 33 when the radio button 36 for selecting "inquiry about safety" is clicked.

FIG. 8 shows an example of the safety information search page 41.

The safety information search page 41 has a name code input field 43 for performing a search by name code, a name input field 47 for performing a search by name, and a field for specifying that a search is to be performed by another method. Search condition specification check box 47, search start button 51, and reset button 5
No. 3 is described. The search start button 51 is a button for starting a search, and is clicked after a name code or a name is input. The reset button 53
This button is used to cancel the search and is clicked during the search.

When the name code or name is input and the search start button 43 is clicked, the information collection Web server 21 searches the collection result database 19 using the input name code or name, and the information collection Web server 21 described later. The information necessary for creating the personal information list 55 is acquired. Then, the personal information list 55 is created using the acquired information and displayed on the display screen 33 (if the reset 53 is clicked during the search, the search or the personal information list 5 is immediately performed).
5).

FIG. 9 shows an example of the personal information list 55.

The personal information list 55 includes the personal information recorded in the employee table in the collection result database 19.
(For example, “name code”, “name”, “workplace” indicating the branch office of the place of work,..., Etc.), and the safety information entered on the safety registration page 103 shown in FIG. I have.

On the other hand, in FIG. 8, when the search condition designation check box 47 is clicked, the information collection Web server 21 displays a search condition designation page 60 described later on the display screen 33.

FIG. 10 shows an example of the search condition designation page 60.

On the search condition designation page 60, for example, a radio button 57 for selecting "search by branch office", a radio button 59 for selecting "search by institution", a radio button 61 for selecting "display only safety registrants", " Display only those with injuries "
A radio button 63 for selection, a radio button 65 for selecting "display only damaged houses", an OK button 67 for starting a search, and a cancel button 69 for canceling the search are displayed.

For example, when the radio button 57 for selecting “Search by branch office” is clicked and the OK button 67 is clicked, the information collection Web server 21 sets a plurality of branch offices.
(E.g., Hokkaido branch, Tokyo head office, Osaka branch, ...), a desired branch is selected, and a list of victims of the selected branch is retrieved by searching the totaling result file 27 in the collection result database 19 and obtaining. Yes (Cancel during search 6
If 9 is clicked, the search is immediately stopped.)
Then, the acquired disaster victim list table is displayed on a display screen 33 on a table display page 101 described later.

FIG. 11 shows an example of the table display page 101.

The table display page 101 includes, for example, a victim list table 29a in which personal information (“name code”, “name”, “current address”,..., Etc.) of all employees belonging to the Fukuoka branch office is recorded. Slider bars 73 and 75 for scrolling the victim list table 29a, "Single form" instruction button 79 for displaying desired employee's personal information recorded in the victim list table, and disaster status described later. A “disaster status list” instruction button 81 for displaying a control table is displayed.

When the slider bars 73, 75 are operated, the information collecting Web server 21
The victim list table 29a is scrolled in the 75 operated directions (up, down, left and right). When the “single table format” instruction button 79 is clicked, the personal information of the desired employee is displayed on the display screen 33, for example, in the personal information list 55 shown in FIG. When the “disaster status list” instruction button 81 is clicked, the disaster status item tables 31 a, 31 b, 31 c,... In the tally result file 27 stored in the collection result database 19 are collectively displayed on the display screen 33. indicate.

FIG. 12 shows an example of a disaster status management table displayed by the information collecting Web server 21.

[0049] The damage status summary table is compiled in the tabulation result file 27.
Table 31a, 31b, 31c according to the damage situation item in
…, For example, a list of “Employee safety confirmation status” (the number of employees who were able to confirm their safety, the number of employees whose safety was confirmed, and the confirmation rate),
`` Situation of evacuation destinations (breakdown of evacuation destinations of safety registrants) ''
Is a table in which the respective lists such as the list of are integrated.

The information collecting telephone server 15 can also create the control table shown in FIG. The information collecting telephone server 15 automatically creates a control table, and transmits the control table to the stored destination FAX.

Although the preferred embodiment of the present invention has been described above, this is an exemplification for explaining the present invention, and is not intended to limit the scope of the present invention only to this embodiment. The present invention can be implemented in other various forms.
For example, a mark sheet form for registering the disaster situation is prepared in advance, and the caller fills in the mark sheet form with answers to various questions about the disaster situation, and transmits the mark sheet form in which the answer is entered by facsimile. , FAX
Can be used to communicate the status of the disaster. Also,
In the case of using the telephone 1 and the PHS3 to notify the disaster situation, a format for inputting characters by numerals (for example, when the user wants to input "a" like a pager system, input "11") is adopted. By doing so, more detailed information on the damage situation can be provided.

[Brief description of the drawings]

FIG. 1 is a diagram showing an overall configuration according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a data configuration in an information totaling database.

FIG. 3 is a flowchart showing the operation of an information collection telephone server that performs safety registration processing;

FIG. 4 is a flowchart showing the operation of an information collecting telephone server for performing safety registration processing.

FIG. 5 is a flowchart showing the operation of the information collecting telephone server which performs a safety inquiry process;

FIG. 6 is a diagram showing an example of a “safety registration / inquiry” selection page.

FIG. 7 is a diagram showing an example of a safety registration page.

FIG. 8 is a diagram showing an example of a safety information search page.

FIG. 9 is a diagram showing an example of a personal information list.

FIG. 10 is a diagram showing an example of a search condition designation page.

FIG. 11 is a diagram showing an example of a table display page.

FIG. 12 is a diagram showing an example of a disaster status management table.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Telephone 3 PHS (Mobile phone) 5 FAX 7 Internet terminal 9 Intranet terminal 10 Internet 11 Public telephone network 13 DP / PB converter 15 Information collection telephone server 17 Printer 19 Collection result database 20 Intranet 21 Information collection Web server 23 Disaster situation file 25 Damage situation data 27 Total result file 29 Victim list table 31 Damage situation list table

 ────────────────────────────────────────────────── ─── Continuing on the front page (72) Inventor Akihiro Fukuda 3-3-3 Toyosu, Koto-ku, Tokyo F-term in NTT Data Corporation (reference) 5B049 AA01 AA04 DD01 EE05 FF02 FF03 FF06 GG02 GG04 GG06 GG07 GG09 5B075 KK07 KK13 KK34 KK38 KK39 ND02 ND24 NK02 NK13 NR02 PP02 PP10 PP12 PP13 PP22 PQ02 PQ03 PQ04 UU40

Claims (7)

[Claims] 1. A terminal device used by a user, an information database storing information on a disaster situation input by the user, and an information collection device communicably connected to the terminal device, The apparatus receives the notification of the disaster situation from the user, asks the user about the disaster situation via the terminal device, and sends the information on the disaster situation input to the user in response to the question to the terminal. Received from the device, save the information of the disaster situation in the information database, and refer to the information in the information database, tabulate the disaster situation, the damage situation total result that is the result of the tabulation, the information Saved in a database, and received an inquiry about the damage situation from the user, and desired information on the damage situation or the damage situation count result from the information database And a disaster information collecting system for reading out and outputting the information to the terminal device or a predetermined output device. 2. The disaster status information collection system according to claim 1, wherein the information collection device automatically outputs the information to the terminal device or the predetermined output device. 3. The terminal device is a telephone and a computer, wherein the information collecting device includes a telephone information collecting device connected to a telephone line and a computer information collecting device connected to a computer network. The collection device prepares various disaster situation question messages in advance, automatically responds to an incoming call of the disaster situation from the user, sends a disaster situation question message to the user, and outputs the disaster situation question message. Receiving the information on the disaster situation input to the server, storing the received information on the disaster situation in the information database, and automatically responding to an incoming call from the user in response to the inquiry about the disaster situation, The information on the damage status or the result of the calculation of the damage status is read out from the information database and provided to the user. The computer information collecting apparatus has a disaster situation input screen for receiving an input of the disaster situation information, and a disaster situation output screen for receiving a request for providing the disaster situation information or the disaster situation totalization result. Receiving a notification of the disaster situation from the user, sending a disaster situation input screen to the user, receiving the information on the disaster situation input on the disaster situation input page, and receiving the information on the received disaster situation. Saved in the information database, and in response to the inquiry of the disaster situation from the user, sends out the disaster situation output screen, the desired information on the disaster situation or the damage situation totaling result on the disaster situation output screen Claiming, the information of the designated damage situation or the damage situation totaling result is read from the information database and provided to the user. The information collection system of the damage status described in 1. 4. A process of receiving a notification of a disaster situation from a user using a terminal device; a process of inquiring the user of a disaster situation via the terminal device; Receiving the information on the damage status from the terminal device; storing the received damage status information; counting the damage status with reference to the stored damage status information; Storing the result of the damage situation total as a result, receiving the inquiry about the damage situation from the user, reading the desired information on the damage situation or the damage situation total result from the information database, and reading the information. Outputting the information on the damage status or the totalization result of the damage status to the terminal device or a predetermined output device. 5. In the step of receiving the communication, receiving the notification of the disaster state via a telephone line or a computer network, and in the step of asking the question, various prepared disaster state question messages are prepared by voice or A disaster situation input screen for accepting input of disaster situation information prepared in advance is sent to the user. In the receiving step, the disaster situation information or the disaster situation input screen input in response to the disaster situation question message In response to receiving the information on the damage status input above, in the reading step, the information on the damage status requested through the telephone line or the aggregation result of the damage status, or the damage status output screen is transmitted. And letting the user specify the desired information on the damage status or the result of the calculation of the damage status on the damage status output screen, and output the information on the specified damage status. 5. The method according to claim 4, wherein the result of counting the damage status is read from the information database. 6. A step of receiving a notification of a disaster situation from a user using a terminal device; a step of inquiring the user of the disaster condition via the terminal device; Receiving the information on the damage status from the terminal device; storing the received information on the damage status; totalizing the damage status with reference to the stored information on the damage status; and Storing the result of the disaster situation totaling as a result; receiving the inquiry about the disaster situation from the user; reading out the desired information on the disaster situation or the disaster situation totaling result from the information database; Outputting the information on the damage status or the totalization result of the damage status to the terminal device or a predetermined output device. Recorded computer-readable recording medium a program for causing a computer to execute. 7. The step of receiving the notification includes receiving a notification of the disaster state via a telephone line or a computer network, and the step of asking a question includes various disaster state question messages prepared in advance by voice or A disaster situation input screen for accepting input of disaster situation information prepared in advance is sent to the user. In the receiving step, the disaster situation information or the disaster situation input screen input in response to the disaster situation question message is transmitted. In response to the information on the disaster status input above, in the reading step, the information on the disaster status or the summation result of the disaster status requested via the telephone line, or the disaster status output screen is transmitted. The desired damage status information or the damage status totaling result is specified on the damage status output screen, and the specified The computer-readable recording medium according to claim 6, wherein the information on the damage status or the result of counting the damage status is read from the information database.