JP2006238132A - Apparatus and program for controlling incoming call - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a means capable of selecting and executing more suitable incoming call processing in accordance with both conditions of a transmitting source and a incoming call destination of a telephone call. <P>SOLUTION: When an apparatus 15 for controlling an incoming call receives a call request from a telephone set 11 to a telephone set 12, a reading part 1501 retrieves the attribute data of the telephone set 11 which is a transmitting source of the call request and the attribute data of the telephone set 12 which is an incoming call destination of the call request from an attribute DB 1551 and extracts rule data corresponding to data included in the retrieved attribute data from a rule DB 1552. In the apparatus 15, an incoming call processing part 1502 executes the incoming call processing of various forms in accordance with incoming call processing indicated by the rule data extracted by the reading part 1501. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to processing control when a voice call is received.

  When you are busy, you may feel annoyed by taking a non-emergency call. In order to solve such a problem, there is a technique for displaying the telephone number of the caller at the destination of the call. According to such technology, the person who receives the phone call can know who the caller is, and choose whether or not to answer the call depending on the caller Can do.

In the case of the telephone number display technique described above, the user who receives the telephone call needs to confirm the telephone number, which is troublesome. Therefore, for example, Patent Document 1 automatically selects and executes a process at a destination of a call from among incoming call forwarding, waiting for an incoming channel, release of an incoming call (terminal notification), etc., according to the caller number of the telephone. An exchange is proposed.
Japanese Patent Laid-Open No. 06-284200

  By the way, whether or not a person who receives a telephone call should accept the call does not depend solely on the caller of the telephone. For example, even if the call is from the same acquaintance, if the person who receives the call is idle, he / she should respond, and if he / she is busy, he / she should not accept the call. However, according to the technique disclosed in Patent Document 1, the same processing is always selected and executed for telephone calls from the same caller. For this reason, for example, an inconvenience that a call received from an acquaintance in a spare time is automatically transferred to the answering machine can occur.

  In view of the above situation, an object of the present invention is to provide a means that enables selection and execution of a more appropriate incoming call process according to the situation of both a call originator and a call recipient of a telephone call.

  In order to achieve the above-mentioned object, the present invention provides both-attribute condition data indicating a mode of incoming call processing corresponding to a combination of an attribute of a terminal device that is a call originator and an attribute of a terminal device that is a call destination. A storage means for storing; a receiving means for receiving one call; and an attribute condition according to a combination of an attribute of a terminal device that is a source of the one call and an attribute of a terminal device that is the destination of the one call An incoming call comprising reading means for reading data from the storage means, and incoming call processing means for executing an incoming call process for the one call in a manner indicated by the bi-attribute condition data read by the read means A control device is provided.

  According to the incoming control apparatus having such a configuration, the user can automatically execute incoming processing according to the situation of both the call originator and the destination.

  In a preferred aspect, the incoming call control device is arranged in a terminal device to which a call is received. In another preferred embodiment, the incoming call control device is disposed in a relay device that establishes a communication connection corresponding to the call between the terminal device that is the call originator and the terminal device that is the call destination of the call. .

  In still another preferred aspect, the storage means stores, in addition to the bi-attribute rule data, source attribute rule data indicating an incoming call processing mode corresponding to an attribute of a terminal device that is a call originator, and the reading The means reads the source attribute rule data according to the attribute of the terminal device that is the originator of the one call from the storage means, and the incoming call processing means is the both-attribute rule data and the source attribute read by the read means The incoming call processing for the one call may be executed in a manner indicated by the rule data.

  According to the incoming call control apparatus having such a configuration, the user can execute more flexible control of incoming call processing by setting conditions according to only the situation of the call originator.

  In still another preferred aspect, the storage means stores destination attribute rule data indicating a mode of incoming call processing corresponding to an attribute of a terminal device of a call destination in addition to the bi-attribute rule data, and the reading The means reads out the destination attribute rule data corresponding to the attribute of the terminal device that is the destination of the one call from the storage means, and the incoming call processing means reads both the attribute rule data and the destination attribute read out by the reading means. The incoming call processing for the one call may be executed in a manner indicated by the rule data.

  According to the incoming call control apparatus having such a configuration, the user can perform more flexible control of incoming call processing by setting conditions according to only the situation of the destination of the call.

  In still another preferred aspect, the storage means stores a plurality of dual attribute rule data and priority data indicating a priority between the plurality of dual attribute rule data, and the reading means includes the one call. Incoming call processing in the form indicated by each of the one attribute rule data and the other attribute rule data in accordance with the combination of the attribute of the terminal device of the originator and the attribute of the terminal device of the destination of the one call If they are not compatible with each other, according to the priority data, the one of the two-attribute rule data and the other two-attribute rule data may be read out.

  According to the incoming call control apparatus having such a configuration, the user can easily execute complicated incoming call processing control by setting a plurality of conditions together with priorities.

  In still another preferred aspect, the storage means receives a call that is not associated with either the attribute of the terminal device that is the call originator or the attribute of the terminal device that is the call destination of the call, in addition to the bi-attribute rule data. Predetermined rule data indicating a mode of processing is stored, and the reading means uses a combination of the attribute of the terminal device that is the originator of the one call and the attribute of the terminal device that is the destination of the one call. If the corresponding bi-attribute rule data could not be read from the storage means, the default rule data is read from the storage means, and the incoming call processing means is the mode indicated by the default rule data read by the read means It may be configured to perform incoming processing for one call.

  According to the incoming call control apparatus having such a configuration, the user can execute predetermined incoming call processing even when the combination of the attributes of the call source and the destination does not match any of the preset conditions. .

  In the incoming call control device, the aspect includes a process for instructing a terminal of a call destination to notify the user of the terminal device of the call destination and a process for instructing prohibition of the notification. It may be configured as follows. Further, in the incoming call control device, the aspect may be configured such that when a communication connection is established between a source terminal device and a destination terminal device in response to one call, another call is transmitted to the destination destination device. When it is transmitted to the terminal device, it may be configured to include a process of instructing notification of an incoming call corresponding to the other call to the user of the terminal device of the destination and a process of instructing prohibition of the notification. .

  According to the incoming call control device having such a configuration, the user can receive a call only when necessary according to the situation of both the call originator and the call recipient.

  Further, in the incoming call control device, the mode may be configured such that, for a terminal device to which a call is received, either one of a handset type call means and a hands-free type call means provided in the terminal device is used as a user of the terminal device. It may be configured so as to include a process of designating as a calling means used by.

  According to the incoming call control device having such a configuration, the user can perform a call using a preferred means of them without performing an operation of switching between the handset and the hands-free set according to the situation of both the call source and the call destination. It can be carried out.

  Further, in the incoming call control device, the aspect may be configured to include a process of instructing a terminal device of a call destination to record the input voice signal. Further, in the incoming call control device, the aspect may be configured to include a process of instructing a terminal device that is an incoming call destination to output a voice signal stored in advance.

  According to the incoming call control apparatus having such a configuration, the user can record the voice of the call originator or notify the call originator of a message depending on the situation of both the call originator and the destination. it can.

  Further, in the incoming call control device, the mode includes a process of instructing a call destination terminal apparatus to notify a call destination user of an attribute of the call source terminal apparatus. May be configured. Further, in the incoming call control device, the aspect includes a process of instructing a call source terminal device to notify a call source user of an attribute of the call destination terminal device. May be configured.

  According to the incoming call control device configured as described above, the user of the call destination can know the status of the user of the call originator as necessary, or the user of the call originator I can know the situation.

  Further, in the incoming call control device, the aspect may be configured to include processing for instructing a terminal device that is an incoming call destination to stop or continue predetermined processing. In a preferred aspect of such an incoming call control device, the predetermined process is a music reproduction process. In another preferred aspect of such an incoming call control device, the predetermined process is an application program execution process.

  According to the incoming call control apparatus having such a configuration, the user can automatically stop or continue the processing such as execution of music and application programs in accordance with the situation of both the call source and the call destination.

  In the incoming call control device, the call source terminal device attributes include an identifier of the call source terminal device, a current position of the call source terminal device, an identifier of the call source user, the call source The name of the user of the terminal device of the user, the organization name of the user of the terminal device of the transmission source, the status or title of the user of the terminal device of the transmission source, and the source of the terminal viewed from the user of the terminal device of the destination of the call At least one of the familiarity of the user of the terminal device, the status of the user of the terminal device of the transmission source, and the urgency level of the call transmitted from the terminal device of the transmission source viewed from the user of the terminal device of the transmission source It may be configured to include one.

  According to the incoming call control device having such a configuration, the user can execute an appropriate incoming call process according to various situations of the call originator.

  Further, in the incoming call control device, the attribute of the terminal device that is the destination of the call includes at least one of a current position of the terminal device that is the destination and a situation of a user of the terminal device of the destination. May be configured.

  According to the incoming call control device having such a configuration, the user can execute an appropriate incoming call process according to various situations of the destination of the call.

  The present invention also provides a program that causes a computer to execute processing performed by the incoming call control device. According to such a program, the user can realize the incoming call control device by a computer.

[1. First Embodiment]
[1.1. Call system configuration]
FIG. 1 is a block diagram showing a configuration of a call system 1 according to the first embodiment of the present invention. The telephone system 1 includes a telephone network 10 for making a call connection between a plurality of telephones, a plurality of telephones 11 and a plurality of telephones 12 for a user to make a call with other users at a remote location, and a telephone 12 and a telephone network 10. And an incoming call control device 15 for instructing the telephone 12 to perform incoming processing for a call having the telephone 12 as a destination. However, in FIG. 1, only one telephone set 11, telephone set 12, and incoming call control device 15 are shown for simplification of the drawing.

  The telephone 11 is a normal telephone having a calling function and a calling function, and detailed description thereof is omitted. The telephone 12 is a telephone having a recording function of an answering message message and an automatic response function using a response message in addition to a calling function and a calling function. Further, the telephone 12 is provided with two types of calling means.

  More specifically, the telephone 12 includes a control unit 120 that controls each component of the telephone 12, a reception unit 121 that receives a voice signal and a control signal from the incoming call control device 15, and a voice signal and A transmission unit 122 that transmits a control signal, a handset that receives a voice signal from the reception unit 121, converts the voice signal into a voice, delivers the voice, collects a user's voice, converts the voice into a voice signal, and outputs the voice signal to the transmission unit 122. A set 124, a message recording unit 125 that receives an audio signal from the receiving unit 121 and stores it in the storage unit 129, and a message reproduction unit that converts the message data stored in the storage unit 129 into an audio signal and sequentially delivers it to the transmitting unit 122 126, an operation unit 127 for the user to perform various operations on the telephone 12, and characters and figures for the user. A display unit 128 to be displayed, a program for instructing the control unit 120 to perform various control processes, a message recording message data group 1291, and a response message data group 1292, and a storage unit 129 used as a work area of the control unit 120 I have.

  In the message recording message data group 1291, a plurality of voice signals (message recording message data) of message recording messages received from the telephone set 11 via the telephone network 10 and the incoming call control device 15 are stored in accordance with an instruction from the message recording unit 125. Is. The message recording message data included in the message recording message data group 1291 is assigned an identification number for identifying each. The response message data group 1292 stores a plurality of response message voice signals (response message data) stored in advance when the telephone 12 is shipped or by user operation. The response message data included in the response message data group 1292 is also given an identification number for identifying each.

  Both the handset 123 and the hands-free set 124 included in the telephone 12 are calling means for a user to make a call. The hands-free set 124 collects voices of all persons in the space where the telephone 12 is placed. In addition, since the voice of the other party is pronounced at a volume that can be heard by those persons, the user can talk to the other party without lifting the handsfree set 124. On the other hand, the handset 123 is a type of call means that the user lifts to make a call. Each of the handset 123 and the hands-free set 124 includes a notification unit (not shown) that notifies the user that a call has been received, for example, by sounding a bell sound.

  The incoming call control device 15 includes a control unit 150 that controls each component of the incoming call control device 15, a reception unit 151 that receives voice signals and control signals from the telephone network 10 and the telephone set 12, and voice to the telephone set 12 and the telephone network 10. A transmission unit 152 that transmits a signal and a control signal, an operation unit 153 for a user to perform various operations on the incoming call control device 15, a display unit 154 that displays characters and graphics to the user, and a control unit 150 A storage unit 155 which stores a program instructing various control processes and an attribute DB 1551 (hereinafter referred to as a “DB”) and a rule DB 1552 used for determining an incoming process, and also used as a work area of the control unit 150 It has.

  The control unit 150 includes a reading unit 1501 that reads specific data included in the rule DB 1552 based on the attribute DB 1551, and an incoming call processing unit 1502 that executes incoming processing according to the data read by the reading unit 1501.

  FIG. 2 is a diagram illustrating the contents of the attribute DB 1551. The attribute DB 1551 stores a plurality of attribute data corresponding to each telephone identified by the telephone number. The top attribute data included in the attribute DB 1551 indicates the attribute of the telephone 12 connected to the incoming call control device 15 or its user. On the other hand, the attribute data of the second and subsequent lines included in the attribute DB 1551 is the telephone 11 (hereinafter referred to as “the other party telephone”) that may make a call to the telephone 12 via the telephone network 10 or its user (hereinafter referred to as “the other telephone”). , “Other user”).

  The attribute data includes, as data fields, a serial number for identifying each of the attribute data, a telephone number that is a telephone identifier corresponding to the attribute data, the name of the telephone user, and the company name / department to which the telephone user belongs. The status / position of the telephone user, the familiarity of the other user viewed from the user of the telephone 12, the user situation indicating the current situation of the user, and the other user calling the user of the telephone 12 Including the urgency of the phone at. However, the types of data fields included in the attribute data are not limited to those described above, and the attribute DB 1551 may include only a part of the data fields described above. For example, the age of the other user and whether the other phone is a mobile phone. Other types of data fields may be included, such as a fixed telephone.

  In the following description, as an example, the familiarity and urgency included in the attribute data take one of the values “high”, “medium”, and “low”, and the user statuses are “free”, “busy”, and “ One of the values “response impossible” is assumed.

  Of the data fields included in the attribute data, the serial number, telephone number, name, company name / department, position / post and closeness are stored in advance by the user's registration operation of the telephone 12. However, since the attribute data of the serial number “0” (hereinafter referred to as attribute data “0”) is data corresponding to the telephone 12, the closeness indicating the relationship with the user of the telephone 12 is always blank. .

  On the other hand, the user situation and the urgency level included in the attribute data indicate the situation of the counterpart user and the urgency level of the call when the counterpart user calls the telephone set 12. Therefore, these data fields are normally blank, and values are temporarily stored when a call is called from the other party's telephone. However, since the attribute data “0” is data corresponding to the telephone 12, a value indicating the current situation is stored in advance by a registration operation of the user of the telephone 12. Since the urgency level is determined by the partner user, the urgency level of the attribute data “0” is always blank.

  FIG. 3 is a diagram illustrating the contents of the rule DB 1552. The rule DB 1552 should be executed when a condition is satisfied for a combination of a condition relating to the attribute of the originating telephone, that is, the other party telephone, and a condition relating to the attribute of the destination telephone, ie, the telephone 12 A plurality of rule data associated with data indicating incoming processing is stored. In the rule DB 1552, the higher the rule data storage order, the higher the priority of the rule data. That is, when the conditions of both rule data having a higher storage order and rule data having a lower storage order are satisfied, and the incoming processing indicated by those rule data is incompatible, In the operation of the incoming call control device 15 to be described later, the incoming call process indicated by the rule data having the higher storage order is preferentially selected.

  The rule data includes, as data fields, a serial number for identifying each of the rule data, a transmission source condition indicating a condition regarding the attribute of the other party telephone or the other user, a destination condition indicating a condition regarding the attribute of the telephone 12 or the user, and , Including an incoming call process indicating a process to be executed when both the transmission source condition and the destination condition are satisfied. In the rule DB 1552 illustrated in FIG. 3, serial numbers are assigned in ascending order according to the storage order of the rule data, that is, the priority numbers are indicated.

  The transmission source condition included in the rule data includes, as sub-data fields, a transmission source attribute item indicating an item of the other party's telephone or the other user's attribute, and a transmission indicating the relationship between the transmission source attribute item and the transmission source attribute value described below. It includes a source attribute value indicating a value that the attribute of the other party telephone or the other user should take in relation to the original operator and the source operator. Similarly, the destination condition included in the rule data includes, as sub-data fields, a destination attribute item indicating an attribute item of the telephone 12 or its user, and a relationship between the destination attribute item and a destination attribute value described below. And a destination attribute value indicating a value to be taken by the telephone 12 or its user attribute in relation to the destination operator.

  The sender attribute item and the destination attribute item are any of data fields of the attribute DB 1551 (see FIG. 2). However, the familiarity is not used as the value of the transmission source attribute item, and the urgency is not used as the value of the destination attribute item.

  “=” Indicating that the values on both sides are equal, “≠” indicating that the values on both sides are not equal, and “>” indicating that the value on the left side is greater than the value on the right side “<” Indicating that the value on the left side is smaller than the value on the right side, “> =” indicating that the value on the left side is greater than or equal to the value on the right side, and “<” indicating that the value on the left side is less than or equal to the value on the right side = ”. However, regarding the intimacy and urgency, for example, “high” indicates a value larger than “medium”, and “medium” indicates a value larger than “low”. As for the user situation, for example, “response impossible” indicates a value larger than “busy”, and “busy” indicates a value larger than “free time”.

  The transmission source attribute value and the destination attribute value are any values that can be included in each data field of the attribute DB 1551. For example, the transmission source condition included in the rule data having the serial number “1” (hereinafter referred to as rule data “1”) indicates that the name of the other user is Taro Yamada. In addition, for example, the destination condition included in the rule data “2” indicates a condition that the urgency level of a call made to the telephone 12 is “medium” or less, that is, “medium” or “low”. Yes.

  The incoming call processing included in the rule data includes “handset call” indicating a call by the handset 123 of the telephone set 12, “handsfree call” indicating a call by the handsfree set 124 of the telephone set 12, and the message recording unit 125 of the telephone set 12. “Answer Record” indicating the recording of the answering message data, “Response Message (#)” indicating the playback of the response message data by the message playback unit 126 of the telephone set 12 (where “#” indicates the identification number of the response message) “Other party attribute display (XXX)” indicating the display of the other party's telephone or the other user's attribute on the display unit 128 of the telephone 12 (where “XXX” indicates an attribute item (phone number, name, urgency, etc.)) , Indicating the transmission of the telephone 12 or the attribute of the user by the incoming call processing unit 1502 to the other telephone. “Send (YYY)” (where “YYY” is an attribute item (user status, name, etc.), when the telephone 12 is already in a call with one of the telephones 11 and another telephone 11 receives a call. It is either “interrupt permission” indicating a call of an interrupt call of another telephone 11 or “prohibition of interrupt” indicating a prohibition of a call of an interrupt call. However, other types of incoming processing such as processing for instructing the telephone 12 to reproduce a predetermined voice message may be designated.

  In rule data (or a plurality of rule data groups stored at the end of the rule DB 1552) whose storage order is lowest in the rule DB 1552, both the transmission source condition and the reception source condition are blank. Such rule data is rule data indicating an incoming call process to be executed when both the transmission source condition and the incoming call destination condition are not satisfied for any of the upper rule data. For example, the rule data “999” shown in FIG. 3 exemplifies such rule data.

  Further, the rule DB 1552 may include rule data in which either one of the transmission source condition and the destination condition is blank. For example, rule data “3” and “4” shown in FIG. 3 exemplify such rule data.

[1.2. Call system operation]
Next, the operation of the call system 1 when the user of the telephone 11 calls the user of the telephone 12 will be described. In the following description, it is assumed that the attribute DB 1551 and the rule DB 1552 have the contents shown in FIGS. 2 and 3, and the attribute data corresponding to the telephone 11 is attribute data “1”. That is, the telephone number of the telephone 11 is 555-998-2327, and the user of the telephone 11 is Taro Yamada who is the head of the Y industry / first sales department.

  First, before making a call to the user of the telephone 12, the user of the telephone 11 has data indicating whether his / her user status is “free”, “busy”, or “response impossible”, and Data indicating whether the urgency level of the telephone to the user is “high”, “medium”, or “low” is input to the telephone 11 in advance. In the following description, as an example, it is assumed that the user of the telephone 11 has input “busy” as the user status and has input “high” as the urgency level.

  Thereafter, when the user of the telephone 11 performs an input operation and a calling operation for the telephone number “000-372-7256” of the telephone 12, the telephone 11 sets the telephone number “555-998-2327” of the telephone 11 to the calling telephone number. Then, a call request having the telephone number “000-372-7256” of the telephone 12 as the destination telephone number is generated, and data indicating the user status “busy” and the urgency “high” is added to the call request. The telephone 11 sends the call request thus generated to the telephone network 10. When the switching device included in the telephone network 10 receives the call request from the telephone 11, it transfers the call request to the incoming call control device 15 connected to the telephone 12 based on the destination telephone number included in the received call request. To do.

  When the receiving unit 151 of the incoming call control device 15 receives a call request from the telephone network 10, it passes the received call request to the control unit 150. The control unit 150 searches the attribute DB 1551 (see FIG. 2) for attribute data “1” corresponding to the telephone number “555-998-2327” of the caller included in the received call request, and searches the attribute data “1”. The user status and the urgency level are updated with “busy” and “high” added to the call request.

  Subsequently, the control unit 150 further searches the attribute DB 1551 for attribute data “0” indicating the attribute of the telephone set 12. The control unit 150 delivers the retrieved attribute data “0” and the attribute data “1” updated as described above to the reading unit 1501.

  When the reading unit 1501 receives the attribute data “0” and “1” from the control unit 150, the reading unit 1501 indicates from the rule DB 1552 (see FIG. 3) the data field included in the attribute data “1” indicated by the transmission source attribute item. The value of the data field indicated by the destination attribute item among the data fields included in the attribute data “0” satisfies the relationship indicated by the source operator with the value indicated by the source attribute value. Rule data that satisfies the relationship indicated by the destination operator with the value indicated by the attribute value is extracted. In the case of the attribute DB 1551 and the rule DB 1552 illustrated in FIGS. 2 and 3, the reading unit 1501 extracts rule data “1”, “2”, and “999”.

  When the reading unit 1501 extracts a plurality of rule data, the reading unit 1501 determines whether or not the incoming call processes included therein are compatible with each other. When an incoming call process indicated by a certain rule data among a plurality of rule data extracted by the read unit 1501 is not compatible with an incoming call process indicated by other rule data, the read unit 1501 has a priority order among the rule data. Exclude low rule data from the extracted rule data group. The contents of the incoming call processing included in the rule data “1”, “2”, and “999” are “response message (5)”, “hands-free call”, and “handset call”, respectively. The reading unit 1501 excludes the rule data “2” and “999” having low priorities and leaves only the rule data “1” as extracted rule data.

  On the other hand, for example, when the contents of the incoming call processing included in the rule data extracted by the reading unit 1501 are “handset call” and “partner attribute display (name)”, since they are compatible, the reading unit 1501 None of the rule data indicating the incoming call processing is excluded from the extracted rule data.

The reading unit 1501 delivers the rule data extracted as described above to the incoming call processing unit 1502. When receiving the rule data from the reading unit 1501, the incoming call processing unit 1502 performs the following process according to the incoming call process indicated by the received rule data.
(A) Handset call: Generation of instruction data for instructing a handset call and transmission to the telephone set 12.
(B) Hands-free calling: generation of instruction data for instructing hands-free calling and transmission to the telephone set 12.
(C) Answering Record: Generation of instruction data for instructing recording of message recording message data and transmission to the telephone set 12.
(D) Response message (#): Generation of instruction data instructing reproduction of response message data indicated by the identification number “#” and transmission to the telephone set 12.
(E) Partner attribute display (XXX): Generation of instruction data for instructing display of the contents of the data field “XXX” included in the attribute data “1” and transmission to the telephone set 12.
(F) Attribute transmission (YYY): Generation of data indicating the contents of the data field “YYY” included in the attribute data “0” and transmission to the telephone set 11.
(G) Interrupt permission: Generation of data that permits calling of an interrupt call and temporary storage in the storage unit 155.
(H) Interruption inhibition: Generation of data prohibiting calling of an interruption call and temporary storage in the storage unit 155.

  In the above cases (a) to (e), the reception unit 121 of the telephone 12 receives instruction data from the transmission unit 152 of the incoming call control device 15 and is delivered to the control unit 120. When the control unit 120 receives the instruction data related to (a), the control unit 120 instructs the handset 123 to perform the calling process for the user. The handset 123 generates a bell sound using the notification unit in accordance with an instruction from the control unit 120. When the user of the telephone 12 performs an operation of lifting the handset 123 in response to the bell sound, a communication connection is established between the telephone 11 and the telephone 12 via the incoming call control device 15, and the user of the telephone 12 The user can make a call using the handset 123. Since the operation when the communication connection between the incoming call control device 15 and the telephone 11 is established by the telephone network 10 is the same as that between ordinary telephones, the description thereof is omitted.

  When the control unit 120 receives the instruction data regarding the above (b), it instructs the hands-free set 124 to perform the calling process for the user. In accordance with an instruction from the control unit 120, the hands-free set 124 generates a bell sound using the notification unit. When the user of the telephone 12 performs an operation of turning on the hands-free set 124 in response to the bell sound, a communication connection is established between the telephone 11 and the telephone 12 via the incoming call control device 15, and the user of the telephone 12 Can make a call with the user of the telephone 11 using the hands-free set 124. In this case as well, the operation when the communication connection between the incoming call control device 15 and the telephone 11 is established by the telephone network 10 is the same as that between ordinary telephones.

  When the control unit 120 receives the instruction data regarding the above (c), the control unit 120 instructs the message reproduction unit 126 to reproduce the response message data for message recording. In accordance with the instruction, the message playback unit 126 reads out the response message data for answering machine from the response message data group 1292 in the storage unit 129, and plays back the data as an audio signal. The audio signal reproduced by the message reproduction unit 126 is transmitted to the telephone set 11 via the incoming call control device 15. As a result, the telephone set 11 is, for example, “I am away now. Please send a message to the user. Thereafter, a voice signal indicating the voice of the user of the telephone 11 is transmitted from the telephone 11 to the telephone 12 via the incoming call control device 15. The control unit 120 instructs the message recording unit 125 to record the audio signal. In accordance with the instruction, the message recording unit 125 stores the voice signal of the user of the telephone 11 in the storage unit 129 as message recording data. An identification number is assigned to the message recording data stored as such, and is used by the message reproducing unit 126 as a part of the message recording data group 1291 to notify the user of the telephone set 12 thereafter. become.

  When the control unit 120 receives the instruction data regarding (d), the control unit 120 instructs the message reproduction unit 126 to reproduce the response message data with the identification number “#”. According to the instruction, the message reproduction unit 126 reads the response message data with the identification number “#” from the response message data group 1292 in the storage unit 129, and reproduces the data as an audio signal. The voice signal reproduced by the message reproduction unit 126 is transmitted to the telephone set 11 via the incoming call control device 15, and as a result, the message indicated by the response message data of the identification number “#” is notified to the user in the telephone set 11.

  When the control unit 120 receives the instruction data regarding (e), the control unit 120 instructs the display unit 128 to display the contents of the data field “XXX” included in the attribute data “1” according to the instruction data. To do. For example, when “XXX” is “urgency level”, the urgency level of the attribute data “1” is “high”, so the control unit 120 displays, for example, a message “urgent level: high” on the display unit 128. The display unit 128 displays the message.

  On the other hand, in the above cases (f) to (h), the incoming call control device 15 does not transmit the instruction data to the telephone set 12, and the following processing is performed in the call system 1. First, in the case of (f) above, the incoming call processing unit 1502 of the incoming call control device 15 uses the transmission unit 152 to transmit data indicating the contents of the data field “YYY” included in the attribute data “0” to the telephone network 10. And the data is received by the telephone set 11. For example, when “YYY” is “user status”, the incoming call control device 15 transmits “busy” as data indicating the current status of the user of the telephone set 12. As a result, the telephone 11 can display a message indicating that the user of the telephone 12 is currently busy, notify by voice, or the like.

  In the case of (g), the incoming call processing unit 1502 of the incoming call control device 15 generates permission data indicating that the call of the interrupt call is permitted, and temporarily stores the generated permission data in the storage unit 155. Remember me. The permission data is a communication connection between the telephone 11 and the telephone 12 established in accordance with the incoming call processing related to the above (a) or (b) indicated by the rule data received simultaneously with the rule data indicating the interrupt permission. Is stored in the storage unit 155. When the permission data is stored in the storage unit 155, the incoming call processing unit 1502 receives the new call request from the other telephone 11 when the incoming call control device 15 receives the new call request. Alternatively, the instruction data regarding (b) is transmitted to the telephone set 12. As a result, when a user of a telephone 12 receives a call from a user of another telephone 11 while making a call with a user of a certain telephone 11, the handset receives a bell sound indicating the calling of the telephone. 123 or the hands-free set 124, and a call with a user of another telephone 11 can be started according to the bell sound.

  On the other hand, in the case of (h), the incoming call processing unit 1502 generates prohibition data indicating prohibition of calling of an interrupt call, and temporarily stores the generated prohibition data in the storage unit 155. The period during which the prohibition data is stored in the storage unit 155 is the same as that for the permission data. When the prohibition data is stored in the storage unit 155, the incoming call processing unit 1502 receives the new call request from the other telephone 11 when the incoming call control device 15 receives the new call request. Alternatively, the instruction data regarding (b) is not transmitted to the telephone set 12. As a result, even if a user of a telephone 12 receives a call from another user of the telephone 11 while making a call with a user of a certain telephone 11, a bell tone indicating the calling of the telephone is transmitted and received. 123 or the hands-free set 124, so that a call that has already been made is not disturbed by a new call.

  By the way, the incoming call control device 15 may be realized by dedicated hardware, or may be realized by causing a general-purpose computer to execute processing according to an application program.

  In the above description, the incoming call control device 15 included in the call system 1 is assumed to be a device arranged in a different housing from the telephone 12, but some or all of the components of the incoming call control device 15 are used. May be arranged in the casing of the telephone set 12.

  Further, in the above description, the telephone 11 has a function of adding data indicating the user status and the degree of urgency to a call request to the telephone 12, but the telephone 11 has such a function. There may be no general telephone. In that case, rule data whose transmission source attribute item is “user status” or “emergency” is not extracted by the reading unit 1501, but even in that case, it is suitable depending on other extracted rule data. Incoming call processing is performed.

  As described above, according to the call system 1, when a telephone call is made from the telephone 11 to the telephone 12, both the attributes of the user of the telephone 11 or the telephone 11 and the attributes of the user of the telephone 12 or the telephone 12 are used. In response to this, a suitable incoming call process is automatically selected and executed. As a result, the user of the telephone 12 can take a favorable response to the telephone without having to consider each time whether or not to answer the telephone when it is called.

[2. Second Embodiment]
As a second embodiment of the present invention, a call system 2 will be described. Since the telephone system 2 is common to the telephone system 1 in many respects, only the differences will be described below. The call system 2 is a system in which the functions of the incoming call control device 15 connected to each of the plurality of telephones 12 in the call system 1 are concentrated on a server device connected to a communication network. The telephone 11 and the telephone 12 included in the telephone system 1 are general fixed telephones. The telephone in the telephone system 2 is a mobile telephone, an IP (Internet Protocol) telephone, or a telephone connected with an ID (Identification) tag reader. It is.

[2.1. Call system configuration]
FIG. 4 is a block diagram showing the configuration of the call system 2 according to the second embodiment of the present invention. The telephone system 2 includes a radio telephone network 20, a plurality of base stations 21 connected to the radio telephone network 20 to establish a radio connection, a plurality of mobile telephones 22 having at least a telephone function, A plurality of mobile phones 23 having a function of playing music and other application programs in addition to the functions, the Internet 24, and a plurality of IP phones 25 that perform voice communication with other communication devices via the Internet 24. A PC 26 that is a computer connected to each IP telephone 25, an incoming call control server 27 that provides an incoming call control service to other communication devices via the Internet 24, a wired telephone network 28, and a wired telephone network And a plurality of telephones 29 that perform voice calls with other communication devices via 28, and ID tables connected to the respective telephones 29. And a reader 30. However, in FIG. 4, only two base stations 21 are shown, and only one mobile phone 22, mobile phone 23, IP phone 25, PC 26, phone 29, and ID tag reader 30 are shown for simplification. Yes. In the following description, the mobile phone 22, the mobile phone 23, the IP phone 25, and the phone 29 are collectively referred to as “terminal devices”.

  The wireless telephone network 20, the Internet 24, and the wired telephone network 28 are mutually connected by a gateway server (not shown). For example, the mobile phone 23 connected to the wireless telephone network 20 and the incoming call control connected to the Internet 24. Data can be transmitted to and received from the server 27.

  The cellular phone 22 and the cellular phone 23 frequently perform location registration using the identifier of the nearest base station 21 to a subscriber information database connected to an exchange (not shown) included in the radio telephone network 20, A state in which a call from another terminal device is possible is maintained. When the mobile phone 22 and the mobile phone 23 transmit a call request to another terminal device, the mobile phone 22 and the mobile phone 23 acquire position data indicating the current position of the own device from the exchange, and add the acquired position data to the call request. Send.

  The PC 26 connected to the IP telephone 25 records the number of key inputs made by the user of the IP telephone 25 in the past predetermined period, and if the number is large, the user is determined to be busy, and the number is small. The user is determined to be idle, and if no key input is made during a predetermined period, it is determined that the user cannot answer because the user is away. The PC 26 transmits the result of such determination to the IP telephone 25 as data indicating the user status. When transmitting a call request to another terminal device, the IP telephone 25 adds data indicating the user status received from the PC 26 to the call request and transmits it. As a result, the user of the IP telephone 25 does not need to input the user status. Here, the PC 26 determines the user situation based on the number of key inputs. However, the method is not limited to this method. For example, whether the user is free or busy depending on the type of application program used by the user. Alternatively, for example, it may be determined that the user cannot respond because the user is away from the seat according to the sensor result of the human sensor connected to the PC 26.

  The ID tag reader 30 connected to the telephone 29 is, for example, an RFID (Radio Frequency Identification) tag reader, acquires the user ID of the owner from the RFID tag by radio waves, and transmits the acquired user ID to the telephone 29. However, the ID tag reader 30 is not limited to an RFID tag reader, and may be, for example, a card reader that reads a user ID magnetically from a magnetic card. When transmitting a call request to another terminal device, the telephone 29 adds the user ID received from the ID tag reader 30 and transmits it. Therefore, even when the telephone 29 is used by a plurality of users like a public telephone, it can be transmitted to the incoming call control server 27 by the user ID which user is making a call.

  The mobile phone 23 includes a control unit 230 that controls each component of the mobile phone 23, a reception unit 231 that receives audio signals and control signals from other communication devices via the base station 21, and a base station 21. A transmission unit 232 that transmits an audio signal and a control signal to another communication device, an audio signal received from the reception unit 231, converted into a voice and delivered, and a user's voice is collected and converted into an audio signal to the transmission unit 232. A handset 233 for output, a music playback unit 234 that converts music data stored in the storage unit 238 into sound signals and sequentially delivers them to the sound generation unit 235, and converts a sound signal received from the music playback unit 234 into sound. A sound generation unit 235 that generates a sound, an operation unit 236 for a user to perform various operations on the mobile phone 23, a display unit 237 for displaying characters and graphics to the user, and a control unit And a storage unit 238 which is also used as a work area of the control unit 230 stores the programs or music data group 2381 and application programs 2382 instructs various control processes to 30.

  The incoming call control server 27 includes a control unit 270 that controls each component of the incoming call control server 27, a receiving unit 271 that receives voice signals and control signals from other communication devices via the Internet 24, and the Internet 24. A transmission unit 272 that transmits an audio signal and a control signal to another communication device, a message recording unit 273 that receives an audio signal from the reception unit 271 and stores the audio signal in the storage unit 275, and voices the message data stored in the storage unit 275. A message reproducing unit 274 that converts the signal into a signal and sequentially delivers it to the transmitting unit 272, a program that instructs the control unit 270 to perform various control processes, an attribute DB 2751, a rule DB group 2752, an absence message data group 2753, and a response message data group 2754 And used as a work area for the control unit 270 And a storage unit 275.

  The control unit 270 includes a reading unit 2701 and an incoming call processing unit 2702. The reading unit 2701 and the incoming call processing unit 2702 are components having functions similar to those of the reading unit 1501 and the incoming call processing unit 1502 included in the incoming call control device 15 in the call system 1.

  The attribute DB 2751 and the rule DB group 2752 stored in the storage unit 275 are databases corresponding to the attribute DB 1551 and the rule DB 1552 stored in the storage unit 155 of the incoming call control device 15 in the call system 1, respectively.

  FIG. 5 is a diagram illustrating the contents of the attribute DB 2751. The attribute DB 2751 stores attribute data corresponding to each of the mobile phone 22, the mobile phone 23, and the IP phone 25, and attribute data corresponding to each user using the telephone 29. The top attribute data in the attribute DB 1551 in the call system 1 corresponds to the telephone set 12 connected to the incoming call control device 15, but the attribute data included in the attribute DB 2751 includes the top attribute data and the other attribute data. There is no distinction. This is because all the terminal devices have the same relationship as seen from the incoming call control server 27.

  The attribute DB 2751 has a data field “telephone number / user ID” instead of the data field “telephone number” of the attribute DB 1551. In the data field “telephone number / user ID”, those telephone numbers are registered in advance for the mobile phone 22, the mobile phone 23, and the IP phone 25, and the user ID is registered in advance for the user who uses the telephone 29. .

  The attribute DB 2751 has a data field “current position” indicating the current position of the terminal device in addition to the data field of the attribute DB 1551. Although the data field “current position” is normally blank, when the incoming call control server 27 receives a call request from the mobile phone 22 and the mobile phone 23, the contents of the position data added to the call request are temporarily stored. be registered. Since IP telephone 25 and telephone 29 are fixed telephones, the data field “current position” of attribute data corresponding to them is always blank.

  The data field “intimacy” in the attribute DB 2751 is data indicating how close each of the users of other terminal devices is to the user of the terminal device corresponding to the attribute data. A value corresponding to each serial number is registered in advance. For example, the data field “intimacy” of the attribute data “1” in FIG. 5 is familiarity “high” with respect to the user of the attribute data “2” as viewed from the user of the terminal device of the attribute data “1”. For the user of the terminal device with data “3”, the intimacy is “low”.

  In addition, when the incoming call control server 27 receives a call request from the terminal device, the data field “user status” in the attribute DB 2751 is updated by data added to the call request. When data indicating own situation is transmitted to the incoming call control server 27 by operating the apparatus, the data is also updated.

  FIG. 6 is a diagram illustrating the contents of the rule DB group 2752. The rule DB group 2752 includes a rule DB similar to the rule DB 1552 in the call system 1 with respect to each attribute data included in the attribute DB 2751 (see FIG. 5). For example, the rule DB shown in the forefront in FIG. 6 is a rule DB corresponding to the attribute data “1” (that is, the terminal device having the telephone number “000-372-7256”).

  The rule data included in the rule DB group 2752 has the same data field as the rule data included in the rule DB 1552, but “current position” may be used as the value of the source attribute item and the destination attribute item. There is a point that, as an incoming call process, in addition to the “handset call” described in the first embodiment or the like, when a call request is made in the mobile phone 23, music playback by the music playback unit 234 is being executed. “Music stop” indicating that the music playback is to be stopped and “Music continuation” indicating that the music playback is to be continued, or that the execution of the application program by the control unit 230 is stopped when it is being executed. "Application stop (#)" and "Application continuation (#)" indicating that execution will continue And, "#" is that it can take any of the identification number) of the application program is different.

[2.2. Call system operation]
The operation of the call system 2 is compared with the operation of the call system 1. In the call system 1, an incoming call control process performed by each incoming call control device 15, an answering message recording process and a response message performed by each telephone set 12. The difference is that in the call system 2, the incoming call control server 27 concentrates on all terminal devices in the call system 2.

  That is, for example, when a user of a terminal device of the mobile phone 22, IP phone 25, or telephone 29 calls the user of the mobile phone 23, the telephone number or user ID of the terminal device of the caller is identified as the caller The call request is sent to the incoming call control server 27 from the terminal device of the caller, with the caller ID number and the telephone number of the mobile phone 23 as the caller identification number. In the following description, the contents of the attribute DB 2751 and the rule DB group 2752 are shown in FIGS. In addition, a call request is transmitted from the mobile phone 22 to the mobile phone 23, the phone number of the mobile phone 22 from which the call request originated is “333-652-1242”, and the phone number of the destination mobile phone 23 is It shall be "000-372-7256". That is, the attribute data corresponding to the source mobile phone 22 is attribute data “3”, and the attribute data corresponding to the destination mobile phone 23 is attribute data “1”.

  When the incoming call control server 27 receives the call request, the attribute data “3” corresponding to the mobile phone 22 that is the call source of the call request and the attribute data “ Search for “1”. Subsequently, the incoming call control server 27 selects from the rule DB group 2752 (see FIG. 6) the rule DB corresponding to the mobile phone 23 that is the destination of the call request, that is, the rule DB corresponding to the serial number 1. The incoming call control server 27 performs the same process as the incoming call control process in the call system 1 using the attribute data and the rule DB searched as described above.

  However, in the call system 2, the recording process of the recorded message and the playback process of the response message performed by the telephone 12 in the call system 1 are performed in the incoming call control server 27, so the incoming call processing “ When rule data indicating “answering machine” or incoming call processing “response message (#)” is extracted, the incoming call control server 27 does not send the instruction data to the mobile phone 23 but performs the incoming call processing on its own machine. When the message recording message data is recorded by the incoming call control server 27, the incoming call control server 27 transmits the recorded message recording message data to the mobile phone 23 in response to a request from the mobile phone 23. As a result, the user of the mobile phone 23 can listen to the recorded message when there is time.

In the call system 2, rule data indicating the incoming call processing “music stop”, “music continuation”, “application stop”, and “application continuation” may be extracted by the reading unit 2701. When those rule data are extracted, the incoming call processing unit 2702 performs the following incoming call processing.
(I) Music stop: Generation of instruction data for instructing stop of music playback and transmission to the mobile phone 23.
(J) Music continuation: generation of instruction data instructing continuation of music reproduction and transmission to the mobile phone 23.
(K) Application stop: Generation of instruction data for instructing stop of execution of an application program and transmission to the mobile phone 23.
(L) Application continuation: generation of instruction data for instructing continuation of execution of the application program and transmission to the mobile phone 23.

  When receiving the instruction data related to (i), the receiving unit 231 of the mobile phone 23 delivers the received instruction data to the control unit 230, and the control unit 230 sends the music reproducing unit 234 at that time according to the received instruction data. Pause the playing process of the music data being executed. As a result, the user of the mobile phone 23 does not need to perform an operation of stopping the music being played when, for example, a call is received from a supervisor.

  In addition, when receiving the instruction data related to (j), the receiving unit 231 of the mobile phone 23 delivers the received instruction data to the control unit 230, and the control unit 230 transmits the received instruction data to the music playback unit 234 according to the received instruction data. The music data playback process currently being executed is continued. As a result, the user of the mobile phone 23 can avoid the inconvenience that the music being played is automatically stopped when a call is received from a close friend, for example.

  In addition, when receiving the instruction data related to (k), the receiving unit 231 of the mobile phone 23 delivers the received instruction data to the control unit 230, and the control unit 230 executes at that time according to the received instruction data. Pauses processing according to the application program. As a result, the user of the mobile phone 23 does not need to perform an operation of stopping the game program being executed, for example, when a call is received from a supervisor while using the game program.

  In addition, when receiving the instruction data related to (l), the receiving unit 231 of the mobile phone 23 delivers the received instruction data to the control unit 230, and the control unit 230 executes at that time according to the received instruction data. Continue processing according to the application program. As a result, the user of the mobile phone 23 can avoid the inconvenience that the running game program is automatically stopped, for example, when a phone call is received from a close friend while using the game program. it can.

  By the way, like the incoming call control device 15 of the call system 1, the incoming call control server 27 may be realized by dedicated hardware, or may be realized by causing a general-purpose computer to execute processing according to an application program. .

  As described above, even when the call system 2 makes a call from one terminal device to another terminal device, the attributes of the terminal device or the user of the call request source and the destination of the call request A suitable incoming call process is automatically selected and executed according to both the terminal device and the user's attributes. As a result, the user of the terminal device at the destination should respond favorably to the phone without having to consider whether or not to respond to the phone whenever it is called. Can do.

It is the block diagram which showed the structure of the telephone call system concerning 1st Embodiment of this invention. It is the figure which illustrated the contents of attribute DB concerning a 1st embodiment of the present invention. It is the figure which illustrated the contents of rule DB concerning a 1st embodiment of the present invention. It is the block diagram which showed the structure of the telephone call system concerning 2nd Embodiment of this invention. It is the figure which illustrated the contents of attribute DB concerning a 2nd embodiment of the present invention. It is the figure which illustrated the contents of the rule DB group concerning a 2nd embodiment of the present invention.

Explanation of symbols

  1, 2 ... Call system, 10 ... Telephone network, 11, 12, 29 ... Telephone, 15 ... Incoming call control device, 20 ... Radio telephone network, 21 ... Base station, 22/23 ... Mobile phone, 24 ... Internet, 25 ... IP telephone, 26 ... PC, 27 ... incoming call control server, 28 ... wired telephone network, 30 ... ID tag reader, 120, 150, 230, 270 ... control unit, 121, 151, 231, 271 ... receiving unit, 122, 152, 232, 272 ... Transmitter, 123/233, Handset, 124 ... Hands-free set, 125/273 ... Message recording unit, 126/274 ... Message playback unit, 127/153/236 ... Operation unit, 128/154/237 ... Display unit, 129, 155, 238, 275 ... Storage unit, 234 ... Music playback unit, 235 ... Sound generation unit, 1291/2753 ... Voice mail message 1292 · 2754 ... Response message data group, 1501 · 2701 ... Read unit, 1502 · 2702 ... Incoming call processing unit, 1551 · 2751 ... Attribute DB, 1552 ... Rule DB, 2381 ... Music data group, 2382 ... Application program group 2752 ... rule DB group.

Claims (8)

Storage means for storing bi-attribute rule data indicating a mode of incoming call processing corresponding to a combination of an attribute of a terminal device that is a call originator and an attribute of a terminal device that is a call destination;
Receiving means for receiving a call;
Reading means for reading out both-attribute rule data from the storage means according to the combination of the attribute of the terminal device that is the source of the one call and the attribute of the terminal device that is the destination of the one call;
An incoming call control device comprising: an incoming call processing unit configured to execute an incoming call process of the one call in a mode indicated by the bi-attribute rule data read by the reading unit.   The incoming call control device according to claim 1, wherein the incoming call control device is arranged in a terminal device of a call destination.   2. The incoming call control according to claim 1, wherein the incoming call control is arranged in a relay device that establishes a communication connection according to the call between a terminal device that originates the call and a terminal device that is the call destination of the call. apparatus. In addition to the bi-attribute rule data, the storage means stores caller attribute rule data indicating a mode of incoming call processing corresponding to an attribute of a terminal device of a call originator,
The reading means reads from the storage means the attribute attribute rule data corresponding to the attribute of the terminal device of the one call source,
2. The incoming call processing according to claim 1, wherein the incoming call processing unit executes the incoming call processing of the one call in a mode indicated by the bi-attribute rule data and the source attribute rule data read by the reading unit. Control device. The storage means stores the destination attribute rule data indicating the mode of the incoming call processing corresponding to the attribute of the terminal device of the call destination in addition to the bi-attribute rule data,
The reading means reads the destination attribute rule data corresponding to the attribute of the terminal device that is the destination of the one call from the storage means,
2. The incoming call processing according to claim 1, wherein the incoming call processing unit executes the incoming call processing of the one call in a manner indicated by the bi-attribute rule data and the destination attribute rule data read by the reading unit. Control device. The storage means stores a plurality of both-attribute rule data and priority data indicating a priority order between the plurality of both-attribute rule data,
The reading means includes one double-attribute rule data and another double-attribute rule data corresponding to a combination of an attribute of the terminal device that is the originator of the one call and an attribute of the terminal device that is the recipient of the one call. When the incoming processing of the mode indicated by each is incompatible, the one of the two-attribute rule data and the other both-attribute rule data having higher priority is read according to the priority data. The incoming call control device according to 1. In addition to the bi-attribute rule data, the storage means is a default rule indicating a mode of incoming call processing that is not associated with any of the attributes of a terminal device that is a call originator and the attributes of a terminal device that is a destination of a call Remember the data,
The reading means reads the bi-attribute rule data from the storage means according to a combination of the attribute of the terminal device that is the source of the one call and the attribute of the terminal device that is the destination of the one call. If not, read the default rule data from the storage means,
2. The incoming call control device according to claim 1, wherein the incoming call processing unit executes the incoming call processing of the one call in a manner indicated by the predetermined rule data read by the reading unit. A process of preliminarily storing bi-attribute rule data indicating a mode of incoming call processing corresponding to a combination of an attribute of a terminal device that is a call originator and an attribute of a terminal device that is a call destination;
Processing to receive a single call;
A process of reading both attribute rule data according to the combination of the attribute of the terminal device that is the originator of the one call and the attribute of the terminal device that is the destination of the one call;
A program for causing a computer to execute a process for executing an incoming process for the one call in a mode indicated by the read both-attribute rule data.

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