JP2006311420A - Voice message distribution system, message server, voice message distribution method and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enable an owner who is an information transmitter to easily and minutely confirm a transmitting status of information to each member. <P>SOLUTION: A voice message distributed from an owner terminal 1 to each member is accepted as an owner message by a message server 2 provided in an IP network 8, a telephone call is performed to each of member terminals 5A, 5B by VoIP communication via the IP network 8 based on preliminarily registered member information, the owner message is transmitted after responses from the member terminals 5A, 5B and the owner terminal 1 is informed of the transmitting status of the owner message as transmission confirmation information. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a voice message delivery technique, and more particularly to a technique for delivering the same voice message to a plurality of members.

In general, when it is necessary to quickly transmit information to a partner, the information is transmitted in real time by voice by directly calling the partner using a telephone.
Usually, since a telephone call is basically a one-to-one call, when contacting a plurality of members, a communication system is determined in advance, and the person who has received the communication is directed to the next contact address based on the communication system. It is to contact sequentially.
For example, in the case of urgent communication such as cancellation of an event at a school, based on a predetermined communication system, for example, a person in charge of each class such as a teacher in charge will contact the parents / students of that class by telephone. The parents and students in the class will contact each other in turn.

In addition, a technique has been proposed in which a calling system is provided on a telephone exchange network, and a plurality of members are automatically called by telephone based on a telephone number list registered in advance by an owner who is an information sender (for example, , See Patent Document 1).
For example, when conducting campaign activities for customers, this call system calls each customer sequentially over the phone (outbound call) according to the customer's phone number list registered by the owner, and the product description according to the customer's response A voice message is sent to the customer.

JP-A-6-46150

However, such a conventional technique has a problem in that the owner who is an information sender cannot easily and in detail confirm the delivery status of information to each member.
For example, when using the former communication system, the last member of the communication system notifies the owner who is the information sender of the completion of the communication. However, if there is a member who skipped without being contacted on the way, the last member often cannot accurately notify the member who has not been able to deliver the message to the owner, and the last member will be notified It takes time to complete.

Also, in the latter calling system provided on the telephone exchange network, each customer is called by phone in order according to the telephone number list, and when the customer does not answer the phone due to busyness or absence, the next customer is called. There is a case where it is automatically skipped, but there is no configuration for the owner to grasp such a delivery situation.
SUMMARY OF THE INVENTION The present invention is intended to solve such problems, and a voice message delivery system, a message server, and a voice message delivery method that enable an owner who is an information sender to easily and in detail confirm the delivery status of information to each member. , And aims to provide a program.

  In order to achieve such an object, a voice message distribution system according to the present invention receives a desired voice message as an owner message from an owner terminal via an IP network, and transmits the owner message to a plurality of member terminals via the IP network. The message server is a voice message delivery system having a message server for delivering a message, wherein the message server stores member information related to the member terminal and the owner message received from the owner terminal, and member information according to a transmission instruction from the owner terminal Based on the above, the member terminal is called by VoIP communication via the IP network, the owner message is transmitted after the member terminal responds, and the delivery status regarding the member terminal is confirmed according to the owner message confirmation instruction from the member terminal. A delivery control means for registering in the storage unit as information, and a delivery confirmation notifying means for notifying the owner terminal of delivery confirmation information by data communication via the IP network. The owner terminal is a member by data communication via the IP network. A registration unit that transmits member information about the terminal to the message server and transmits an owner message to the message server as a voice message by VoIP communication via the IP network, and a reception unit that receives the delivery confirmation information from the message server. Yes.

  A message server according to the present invention is a message server that accepts a desired voice message as an owner message from an owner terminal via an IP network and distributes the owner message to a plurality of member terminals via the IP network. A storage unit that stores member information about the terminal and an owner message received from the owner terminal, and calls the member terminal by VoIP communication via the IP network based on the member information in accordance with a transmission instruction from the owner terminal. After the response, the owner message is transmitted, and in response to the owner message confirmation instruction from the member terminal, the delivery control means for registering the delivery status regarding the member terminal in the storage unit as the delivery confirmation information, and the data is transmitted via the IP network Confirmation information And a delivery confirmation notification means to notify the donor terminal.

  At this time, the storage unit stores the reply voice message received from the member terminal after transmitting the owner message as a member message, and the distribution control means notifies the owner terminal of the reply acceptance in response to a transmission instruction from the member terminal. Then, the member message may be transmitted to the owner terminal in response to a confirmation instruction from the owner terminal.

  Further, the distribution control means receives member information from the member terminal by data communication via the IP network and registers it in the storage unit, and notifies the member information to the owner terminal by data communication via the IP network. May be.

  At this time, in the case where the distribution control means designates non-disclosure by the member information, after performing a concealing process of deleting predetermined personal information from the member information, the owner terminal may be notified.

  In addition, the member terminal is called by VoIP communication via the IP network in response to a connection instruction from the member terminal after the owner message is transmitted, and the VoIP communication between the member terminal and the owner terminal is relay-connected after the response from the owner terminal. You may further provide a relay connection means.

  The voice message delivery method according to the present invention is used in a message server that accepts a desired voice message from an owner terminal as an owner message via an IP network and delivers the owner message to a plurality of member terminals via the IP network. A voice message delivery method for storing member information on a member terminal and an owner message received from the owner terminal in a storage unit, and VoIP over the IP network based on the member information according to a transmission instruction from the owner terminal A telephone call step for calling a member terminal by communication, a message transmission step for transmitting an owner message after the member terminal responds to the telephone call, and a member terminal according to a confirmation instruction for the owner message from the member terminal Includes a delivery confirmation and registration step of registering the storage unit the delivery status of over donor message as acknowledgment information, the data communication via the IP network and the acknowledgment notifying step of notifying the acknowledgment information to the owner terminal.

  The program according to the present invention also accepts a desired voice message as an owner message from an owner terminal via an IP network and distributes the owner message to a plurality of member terminals via the IP network. A storage step for storing the member information and the owner message received from the owner terminal in the storage unit, and a telephone call for calling the member terminal by VoIP communication via the IP network based on the member information in accordance with a transmission instruction from the owner terminal A message sending step for sending an owner message after the member terminal responds to the telephone call, and a delivery confirmation of the delivery status of the owner message regarding the member terminal in response to the owner message confirmation instruction from the member terminal A delivery confirmation and registration step of registering the storage unit as a broadcast, the data communication via the IP network in which to execute the acknowledgment notifying step of notifying the acknowledgment information to the owner terminal.

  According to the present invention, a voice server distributed from an owner terminal to each member is received as an owner message by a message server provided in the IP network, and VoIP communication via the IP network is performed based on member information registered in advance. A telephone call is made to each member terminal, an owner message is sent out after the member terminal responds, and the delivery status of the owner message is notified to the owner terminal as delivery confirmation information according to the confirmation instruction of the owner message from the member terminal Therefore, the owner who is the information sender can easily and in detail confirm the delivery status of information to each member.

Next, embodiments of the present invention will be described with reference to the drawings.
[First Embodiment]
First, a voice message delivery system according to a first embodiment of the present invention will be described with reference to FIG. FIG. 1 is a block diagram showing a configuration of a voice message delivery system according to a first exemplary embodiment of the present invention.

  This voice message delivery system is provided with an owner terminal 1, a message server 2, a Web application server 3, a call control server 4, and member terminals 5A and 5B. Among these, the owner terminal 1, the message server 2, the Web application server 3, the call control server 4, and the member terminal 5A are connected to an IP network 8 capable of VoIP (Voice over IP) communication, and the member terminal 5B is It is connected to a telephone network 9 connected between the IP network 8 and the network via a gateway (not shown).

  In this embodiment, the message server 2 provided in the IP network 8 accepts a voice message delivered from the owner terminal 1 to each member as an owner message, and passes through the IP network 8 based on member information registered in advance. A telephone call is made to each member terminal 5A, 5B by VoIP communication, an owner message is sent after the response of the member terminals 5A, 5B, and the delivery status of the owner message is notified to the owner terminal 1 as delivery confirmation information. is there.

[Owner terminal]
Next, the configuration of the owner terminal used in the voice message distribution system according to the first embodiment of the present invention will be described in detail with reference to FIG. FIG. 2 is a block diagram showing the configuration of the owner terminal used in the voice message distribution system according to the first embodiment of the present invention.

  The owner terminal is composed of an information communication terminal such as a personal computer connected to the IP network 8 and performing data communication and VoIP communication as a whole, and includes a communication interface unit (hereinafter referred to as a communication I / F unit) 11 and an audio processing unit 12. A screen display unit 13, an operation input unit 14, a storage unit 15, and a control unit 16.

The communication I / F unit 11 includes a dedicated transmission circuit and has a function of transmitting and receiving IP packets via the IP network 8.
The audio processing unit 12 includes a signal processing circuit such as a DSP (Digital Signal Processor), and a speaker (not shown) receives an audio signal obtained by decoding audio data of a packet received via the communication I / F unit 11. ), A function of generating audio data obtained by encoding an audio signal input from a microphone (not shown), storing the data in a packet, and transmitting the packet via the communication I / F unit 11; A function for outputting various sound signals such as a ring tone, a notification sound, and a confirmation sound from a peaker (not shown) according to an instruction from the unit 16, and a signal sound such as a deemed sound signal and a DTMF signal as a communication path for VoIP communication Output function.

The screen display unit 13 is composed of a screen display device such as an LCD or a CRT, and displays various information such as operation screens used for VoIP communication and voice message delivery, owner message delivery confirmation information, and the like according to instructions from the control unit 16. It has a function of displaying an information browsing screen for browsing.
The operation input unit 14 includes an operation input device such as a keyboard and a mouse, and has a function of detecting a user operation and outputting the operation to the control unit 16.

The storage unit 15 includes a storage device such as a hard disk or a memory, and has a function of storing processing information 15A and a program 15P used for control processing in the control unit 16. The program 15P is read in advance from an external device or a recording medium via an input / output interface unit such as the communication I / F unit 11 and stored in the storage unit 15.
The main processing information 15A stored in the storage unit 15 is, for example, owner information such as access information to the owner terminal 1, group ID, IP address, etc. There are communication control information such as the IP address and authentication information of the Web application server 3 and the call control server 4, member information such as access information to the member terminals 5A and 5B to which the owner message is to be transmitted.

The control unit 16 has a microprocessor such as a CPU and its peripheral circuits, and reads and executes the program 15P from the storage unit 15, thereby realizing various functional means by cooperating the hardware and the program 15P. It has a function.
As main functional means realized by the control unit 16, there are a data communication means 16A, a VoIP communication means 16B, a registration means 16C, a delivery confirmation display means 16D, and a message reproduction means 16E.

The data communication unit 16A has a function of performing data communication with the message server 2 and the web application server 3 by the communication I / F unit 11 based on a protocol such as HTTP.
The VoIP communication means 16B is configured by the communication I / F unit 11 and the voice processing unit 12 to use SIP (Session Initiation Protocol) or H.264. By performing VoIP communication via the IP network 8 based on a protocol such as H.323, it has a function of performing a voice call with the message server 2 and the member terminals 5A and 5B.

  The registration unit 16C accesses the message server 2 using the data communication unit 16A, registers the owner information and member information stored in the processing information 15A of the storage unit 15 in the message server 2, and the VoIP communication unit 16B. To the message server 2 and register the voice message spoken by the user in the message server 2 as an owner message.

The delivery confirmation display means 16D has a function of receiving the delivery confirmation information notified from the message server 2 or the Web application server 3 using the data communication means 16A (reception means) and displaying the screen on the screen display unit 13. Yes.
The message reproduction means 16E has a function of reproducing the member message transmitted from the message server 2 as, for example, streaming data by the voice processing unit 12.

[Message Server]
Next, with reference to FIG. 3, the message server used in the voice message delivery system according to the first exemplary embodiment of the present invention will be described in detail. FIG. 3 is a block diagram showing a configuration of a message server used in the voice message delivery system according to the first exemplary embodiment of the present invention.

  The message server 2 is composed of a server device such as a computer that is connected to the IP network 8 and performs data communication and VoIP communication as a whole, and includes a communication interface unit (hereinafter referred to as a communication I / F unit) 21, a voice processing unit 22, A storage unit 25 and a control unit 26 are provided.

The communication I / F unit 21 includes a dedicated transmission circuit and has a function of transmitting and receiving IP packets via the IP network 8.
The voice processing unit 22 includes a signal processing circuit such as a DSP, obtains voice data from a packet received via the communication I / F unit 21, decodes the voice data, and stores the voice data in the storage unit 25 as a voice message. 25, a function of generating voice data by encoding the voice message stored in 25, storing the voice data in a packet and transmitting the packet via the communication I / F unit 21, and voice from the packet received via the communication I / F unit 21 It has a function of acquiring and decoding data and identifying and outputting a dial signal sound from the voice message.

The storage unit 25 includes a storage device such as a hard disk or a memory, and has a function of storing various processing information, voice messages, and a program 25P used for control processing in the control unit 26. The program 25P is read in advance from an external device or a recording medium via an input / output interface unit such as the communication I / F unit 21, and stored in the storage unit 25.
Main processing information and voice messages stored in the storage unit 25 include owner information 25A, member information 25B, fixed message 25C, owner message 25D, and member message 25E.

As shown in FIG. 4, the owner information 25 </ b> A includes information such as an owner name, access information, group ID, and IP address as information regarding the owner terminal 1.
The access information is information indicating the telephone number or mail address of the owner terminal 1 used in VoIP communication or PSTN. The group ID is information for identifying a set of member terminals 5A and 5B that are the delivery destination of the owner message. In this embodiment, one of the VoIP telephone numbers assigned to the message server 2 as the group ID is used. The IP address is address information on the IP network 8 of the owner terminal 1.

As shown in FIG. 5, the member information 25B includes information such as a group ID, a member, access information, an IP address, delivery confirmation information, and reply information as information on the member terminals 5A and 5B.
The group ID is information for identifying a set of the member terminals 5A and 5B that are the delivery destinations of the owner message, and is associated with what is registered in the owner information 25A.

  The access information is information indicating the telephone numbers and mail addresses of the member terminals 5A and 5B used in VoIP communication and PSTN. The IP address is address information on the IP network 8 of the member terminals 5A and 5B. The delivery confirmation information is information indicating the owner message delivery status (delivered / undelivered) to the member terminals 5A and 5B or the operation status (operation presence / absence) of the confirmation operation (confirmation instruction) for confirming (listening) the owner message. It is. The reply information is information indicating the presence / absence of a member message returned from the member terminals 5A and 5B to the owner terminal.

The standard message 25C is a standard voice message (voice data) used when sending guidance or operation guidance to the user when receiving or distributing an owner message or member message.
The owner message 25D is a voice message (voice data) that is received from the owner terminal 1 and distributed to the member terminals 5A and 5B.
The member message 25E is a voice message (voice data) received from the member terminals 5A and 5B and distributed to the owner terminal 1.

The control unit 26 includes a microprocessor such as a CPU and its peripheral circuits, and reads and executes the program 25P from the storage unit 25, thereby realizing various functional means by cooperating the hardware and the program 25P. It has a function.
As main functional means realized by the control unit 26, there are a data communication means 26A, a VoIP communication means 26B, a distribution control means 26C, and a delivery confirmation notification means 26D.

The data communication unit 26A has a function of performing data communication with the owner terminal 1, the web application server 3, and the member terminals 5A and 5B based on a protocol such as HTTP from the communication I / F unit 21.
The VoIP communication means 26B is connected to the SIP or H.264 by the communication I / F unit 21 and the voice processing unit 22. By performing VoIP communication via the IP network 8 based on a protocol such as H.323, it has a function of performing a voice call with the owner terminal 1 and the member terminals 5A and 5B.

  The distribution control unit 26C stores the owner information 25A and member information 25B received from the owner terminal 1 by the data communication unit 26A in the storage unit 25 and the owner message 25D received from the owner terminal 1 by the VoIP communication unit 26B. A function to be stored in the unit 25, a function to call each member terminal 5A, 5B by the VoIP communication means 26B based on the member information 25B in the storage unit 25 in response to a transmission instruction from the owner terminal 1, and the member terminals 5A, 5B A function of transmitting the owner message 25D after the response to the response, and a function of registering the delivery status regarding the member terminals 5A and 5B in the member information 25B of the storage unit 25 as the delivery confirmation information in response to the confirmation instruction of the owner message from the member terminal. Have.

Further, the distribution control means 26C has a function of storing the voice message received from the member terminals 5A and 5B after the owner message 25D is transmitted by the VoIP communication means 26B in the storage unit 25 as the member message 25E, and the member terminals 5A and 5B. It has a function of transmitting a member message 25E to the owner terminal 1 by the data communication means 26A based on the owner information 25A of the storage unit 25 in response to a transmission instruction.
The delivery confirmation notifying unit 26D has a function of notifying the owner terminal 1 of the delivery confirmation information registered in the member information 25B of the storage unit 25 by the data communication unit 26A.

[Web application server]
Next, the Web application server used in the voice message delivery system according to the first exemplary embodiment of the present invention will be described in detail with reference to FIG. FIG. 6 is a block diagram showing a configuration of a Web application server used in the voice message delivery system according to the first exemplary embodiment of the present invention.

The web application server 3 is composed of a server device such as a computer that is connected to the IP network 8 and performs data communication as a whole, and includes a communication interface unit (hereinafter referred to as a communication I / F unit) 31, a storage unit 35, and a control unit. 36.
The communication I / F unit 31 includes a dedicated transmission circuit and has a function of transmitting and receiving IP packets via the IP network 8.

The storage unit 35 includes a storage device such as a hard disk or a memory, and has a function of storing various processing information and programs 35P used for control processing in the control unit 36. The program 35P is read in advance from an external device or a recording medium via an input / output interface unit such as the communication I / F unit 31, and stored in the storage unit 35.
Main processing information stored in the storage unit 35 includes authentication information 35A and provision information 35B.

The authentication information 35 </ b> A is information such as an ID and a password used to make an authentication determination when the owner terminal 1 accesses the message server 2.
The provided information 35B is various information related to the voice message delivery service provided by the message server 2 such as the delivery confirmation information of the owner message to the member terminals 5A and 5B. The provided information 35B is, for example, HTTP or the like from the owner terminal 1 or the member terminals 5A and 5B. Browse by protocol.

The control unit 36 has a microprocessor such as a CPU and its peripheral circuits, and reads and executes the program 35P from the storage unit 35, thereby realizing various functional means by cooperating the hardware and the program 35P. It has a function.
As main functional means realized by the control unit 36, there are a data communication means 36A, an authentication means 36B, an information provision means 36C, and a provision information generation means 36D.

The data communication unit 36A has a function of performing data communication with the owner terminal 1, the message server 2, and the member terminals 5A and 5B from the communication I / F unit 31 based on a protocol such as HTTP.
The authentication unit 36B has a function of performing authentication determination of the owner terminal 1 based on the authentication information 35A of the storage unit 35 when the owner terminal 1 accesses the message server 2.

The information providing unit 36C has a function of providing the provision information 35B in the storage unit 35 by the data communication unit 36A in response to access from the owner terminal 1 or the member terminals 5A and 5B.
The provided information generating unit 36D has a function of generating provided information 35B in a predetermined format such as HTML from various information such as delivery confirmation information acquired from the message server 2 by the data communication unit 36A and storing it in the storage unit 35. is doing.

In the voice message distribution system according to the present embodiment, the call control server 4 is a general call control server (Call Agent) for VoIP communication, and detailed description thereof is omitted here.
The member terminal 5A is an information processing terminal such as a personal computer having both a VoIP communication function and a data communication function. On the other hand, the member terminal 5B is a telephone terminal connected to a general telephone network such as PSTN, ISDN, or wireless telephone network. These are all commonly known terminals and will not be described in detail here.

[Operation of First Embodiment]
Next, the operation of the voice message delivery system according to the first exemplary embodiment of the present invention will be described with reference to FIGS.
FIG. 7 is a sequence diagram showing a member registration operation by the owner terminal of the voice message distribution system according to the first embodiment of the present invention. FIG. 8 is a sequence diagram showing an owner message registration operation of the voice message delivery system according to the first exemplary embodiment of the present invention. FIG. 9 is a sequence diagram showing an owner message delivery operation of the voice message delivery system according to the first embodiment of the present invention.

  In this embodiment, assuming that the voice message distribution system is applied as a school communication network, the school organizer uses the notification that the athletic meet will be postponed due to rain. An example will be described in which an owner message is distributed from the owner terminal 1 to the member terminals 5A and 5B used by the parents / students and the owner terminal 1 confirms the delivery status of the owner message.

[Member Registration]
First, the member registration operation by the owner terminal of the voice message delivery system according to the first exemplary embodiment of the present invention will be described with reference to FIG.
When the owner message is distributed to the member terminals 5A and 5B, it is necessary to register the member terminals 5A and 5B as the distribution destination by performing member registration from the owner terminal 1 to the message server 2.

In response to the member registration operation by the user (owner) detected by the operation input unit 14 (step 100), the control unit 16 of the owner terminal 1 starts the member registration operation of FIG.
First, the registration unit 16C uses the data communication unit 16A to access the web application server 3 via the communication I / F unit 11 and the IP network 8, and refers to the processing information 15A in the storage unit 15 to perform authentication. An authentication request including information and group ID is transmitted to the Web application server 3 (step 101).

  When the control unit 36 of the Web application server 3 receives an authentication request from the owner terminal 1 via the communication I / F unit 31 by the data communication unit 36A, the control unit 36B refers to the authentication information 35A in the storage unit 35 by the authentication unit 36B. Then, authentication determination for the owner terminal 1 is performed (step 102). If this authentication determination fails, error processing such as notifying the owner terminal 1 to that effect is performed, and the member registration operation is terminated.

  On the other hand, when the authentication is successful, the authentication unit 36B notifies the message server 2 of the authentication permission including the group ID of the owner terminal 1 via the communication I / F unit 31 and the IP network 8 by the data communication unit 36A. (Step 103). Further, authentication permission is notified to the owner terminal 1 (step 104).

  When the registration means 16C of the owner terminal 1 receives the authentication permission from the Web application server 3 via the communication I / F unit 11 by the data communication means 16A, the registration means 16C sends the member registration request including the group ID to the communication I by the data communication means 16A. The message is transmitted to the message server 2 via the / F unit 11 and the IP network 8 (step 110).

The control unit 26 of the message server 2 receives the authentication permission from the Web application server 3 via the communication I / F unit 21 by the data communication unit 26A, and sends a member registration request corresponding to the group ID of this authentication permission to the owner terminal Receive from 1.
Then, the distribution control unit 26C checks the correspondence relationship between the authentication permission from the Web application server 3 and the member registration request from the owner terminal 1 based on identification information such as a group ID, for example. It is confirmed whether or not there is (step 111).

  Here, when the validity confirmation is obtained, the distribution control unit 26C gives the authority for individual setting to the owner terminal 1, and the data communication unit 26A causes the communication terminal 26C to communicate with the IP network 8 via the communication I / F unit 21. Document information such as HTML format used for inputting various individual designation information is transmitted as an individual designation instruction to the owner terminal 1 (step 112).

The registration unit 16C of the owner terminal 1 receives the individual designation instruction via the communication I / F unit 11 by the data communication unit 16A, displays it on the screen display unit 13, and individually designates according to the operation detected by the operation input unit 14. An input of information is accepted (step 113). Here, the member information regarding the member terminals 5A and 5B that are the delivery destinations of the owner message is input as the individual designation information.
After the input of the individual designation information, the registration unit 16C transmits an individual setting registration request including the individual designation information to the message server 2 via the communication I / F unit 11 and the IP network 8 by the data communication unit 16A ( Step 114).

  The distribution control unit 26C of the message server 2 receives the individual designation registration request via the communication I / F unit 21 by the data communication unit 26A, associates the individual designation information included therein with the group ID, and is a member of the storage unit 25. Registration in the information 25B (step 115). Then, a unique voice guidance (voice message) for voice message distribution guidance and operation guidance regarding the group ID is generated (step 116), and a series of member registration operations is completed.

[Owner message registration operation]
Next, an owner message registration operation of the voice message delivery system according to the first exemplary embodiment of the present invention will be described with reference to FIG.
After the user (owner) performs user registration on the message server 2, the owner terminal 1 registers the owner message to be distributed to the member terminals 5A and 5B from the owner terminal 1 to the message server 2.
At this time, the control unit 16 of the owner terminal 1 starts the owner message registration operation of FIG. 8 in response to a telephone call operation by the user (owner) detected by the operation input unit 14 (step 120).

First, the control unit 16 of the owner terminal 1 transmits a call request for a telephone call to the message server 2 to the call control server 4 via the communication I / F unit 11 and the IP network 8 by the VoIP communication unit 16B. (Step 121).
In this embodiment, since the VoIP telephone number uniquely assigned to the owner terminal 1 among the VoIP telephone numbers of the message server 2 is used as the group ID, the message server 2 makes a call using the group ID. The incoming call is identified from the owner terminal 1. At this time, the incoming call from the owner terminal 1 may be specified by inputting the VoIP telephone number or IP address of the owner terminal 1 and a password.

The control unit 26 of the message server 2 receives the incoming call notification from the call control server 4 via the communication I / F unit 21 by the VoIP communication unit 26B (step 122), and the distribution control unit 26C determines that the transmission source is the owner. After confirming that it is the terminal 1, the VoIP communication means 26B transmits a response to the call control server 4 via the communication I / F unit 21 (step 123).
The control unit 16 of the owner terminal 1 receives a response from the call control server 4 via the communication I / F unit 11 by the VoIP communication means 16B, and directly connects the message path with the message server 2 via the IP network 8. Establish (step 124).

  The distribution control unit 26C of the message server 2 refers to the fixed message 25C in the storage unit 25 after establishing the communication path with the owner terminal 1, and provides guidance for registering the owner message, for example, “XX school year 1 2”. "Please speak the message when it is picked up, please dial # when finished." The voice message from the voice processing unit 22 to the communication I / F unit 21 and the IP network 8 To the owner terminal 1 (step 130).

  The VoIP communication means 16B of the owner terminal 1 receives the voice message from the message server 2 by the communication I / F unit 11, and outputs the voice from the speaker by the voice processing unit 12. In response to this, the user (owner) inputs a voice message from the microphone, for example, “Owner's teacher ◇◇. Today ’s athletic meet will be postponed due to rain. As a result, the owner message is transmitted from the voice processing unit 12 to the message server 2 via the communication I / F unit 11 and the communication path on the IP network 8 (step 131).

The distribution control means 26C of the message server 2 receives the owner message from the owner terminal 1 through the communication I / F unit 21 and temporarily stores it in the storage unit 25 (step 132).
Thereafter, the VoIP communication means 16B of the owner terminal 1 indicates the dial # when the user (owner) inputs the dial # with the operation input unit 14 of the owner terminal 1 in response to the end of the owner message, for example, the deemed voice is displayed. A signal sound such as a signal or a DTMF signal is transmitted as a message end instruction from the voice processing unit 12 to the message server 2 via the communication I / F unit 11 and the communication path on the IP network 8 (step 133).

  When the signal sound from the owner terminal 1 received by the voice processing unit 22 via the communication I / F unit 21 indicates dial #, the distribution control unit 26C of the message server 2 is a message end instruction from the owner terminal 1. The owner message that has been received and temporarily stored is registered as the owner message 25D in the storage unit 25 in association with the group ID of the transmission source owner terminal 1 (step 134).

  Thereafter, the delivery control means 26C refers to the standard message 25C in the storage unit 25 and, for example, “1 for message transmission, 2 for message confirmation, 3 for message deletion” Is sent to the owner terminal 1 via the communication I / F unit 21 and the communication path on the IP network 8 (step 135).

  The VoIP communication means 16B of the owner terminal 1 receives the voice message from the message server 2 by the communication I / F unit 11, and outputs the voice from the speaker by the voice processing unit 12. In response to this, when the user (owner) operates, for example, the dial 1 for instructing the transmission of the owner message, the signal processor indicating the dial 1 is used as a message transmission instruction from the voice processing unit 12 to the communication I / F unit. 11 and the message server 2 via the communication path on the IP network 8 (step 136).

  When the signal sound from the owner terminal 1 received by the voice processing unit 22 via the communication I / F unit 21 indicates the dial 1, this is the message transmission instruction from the owner terminal 1. It is judged that there is, and with reference to the owner message 25D of the storage unit 25, the distribution process of the owner message registered in association with the group ID of the owner terminal 1 is started (step 140). This owner message delivery process will be described later with reference to FIG.

Thereafter, the delivery control means 26C refers to the standard message 25C in the storage unit 25 and provides, for example, “1 to confirm the message, 2 to delete the message, and to end the process. The voice message "Please dial 3" is transmitted from the voice processing unit 22 to the owner terminal 1 via the communication I / F unit 21 and the communication path on the IP network 8 (step 137).
On the other hand, when the signal sound received from the owner terminal 1 indicates the dial 3 (step 138), the distribution control unit 26C determines that this is a processing end instruction from the owner terminal 1, and the VoIP communication unit 16B Then, the communication path with the owner terminal 1 is opened to end the conversation (step 139), and a series of owner message registration operations are completed.

[Owner message delivery operation]
Next, an owner message delivery operation of the voice message delivery system according to the first exemplary embodiment of the present invention will be described with reference to FIG.
The distribution control means 26C of the message server 2 starts the owner message distribution operation of FIG. 9 in order to distribute the owner message to the desired member terminals 5A and 5B in response to the message transmission instruction from the owner terminal 1. .

  First, the distribution control means 26C of the message server 2 refers to the member information 25B of the storage unit 25, acquires member information corresponding to the group ID of the transmission source owner terminal 1 (step 141), and stores the access information in each access information. Based on this, the VoIP communication means 16B transmits an outgoing call request for telephone call to each member terminal 5A, 5B to the call control server 4 via the communication I / F unit 11 and the IP network 8 (step 142). .

  Hereinafter, a case where the distribution destination of the owner message is the member terminal 5A connected to the IP network 8 will be described as an example. Note that the member terminal 5B connected to the telephone network 9 receives a VoIP communication call control message and a telephone network 9 call control signal at a gateway (not shown) connecting the IP network 8 and the telephone network 9. Since they are converted to each other, the operation is the same as that of the member terminal 5.

The member terminal 5A receives the incoming call notification from the call control server 4 (step 143), sends a ring tone by its VoIP telephone function, and transmits a response in response to a response operation by the user (member) (step). 144).
The distribution control unit 26C of the message server 2 receives the response from the call control server 4 via the communication I / F unit 21 by the VoIP communication unit 26B, and directly communicates with the member terminal 5A via the IP network 8. Is established (step 145).

  The distribution control means 26C of the message server 2 guides the confirmation of the owner message with reference to the fixed message 25C in the storage unit 25 after establishing the communication path with the member terminal 5A. A voice message is received from the contact network. Please dial 1 to hear it. "The voice message from the voice processing unit 22 to the communication terminal unit 21 and the communication path on the IP network 8 is sent to the member terminal 5A. Transmit (step 150).

When the signal sound from the member terminal 5A received by the voice processing unit 22 via the communication I / F unit 21 indicates the dial 1 (step 151), the distribution control unit 26C of the message server 2 is connected to the member terminal 5A. It is determined that this is a message confirmation instruction.
Then, referring to the owner message 25D in the storage unit 25, an owner message registered in association with the group ID of the owner terminal 1 that is the transmission instruction source is acquired (step 152), and the communication I / F is transmitted from the voice processing unit 22. It is distributed to the member terminal 5A through the communication path on the part 21 and the IP network 8 (step 153).

Further, the delivery control means 26C has been delivered as delivery confirmation information of the member terminal 5A in the member information 25B of the storage unit 25 in response to a message confirmation instruction from the member terminal 5A or delivery of an owner message to the member terminal 5A. The data communication unit 26A notifies the owner terminal 1 of the delivery confirmation of the owner message to the member terminal 5A via the communication I / F unit 21 and the IP network 8 (step 154).
The control unit 16 of the owner terminal 1 receives the delivery confirmation notification from the message server 2 via the communication I / F unit 11 by the data communication unit 16A, and sends an owner message to the member terminal 5A by the delivery confirmation display unit 16D. Is displayed on the screen display unit 13 (step 155).

  FIG. 10 is a screen display example of delivery confirmation information. Here, the member name, the delivery status of the owner message (delivery completed / not delivered), and the delivery date and time are listed as a set. Further, the group ID registered by the owner terminal 1 and the date and time when the owner message is started to be distributed from the message server 2 are also displayed.

  Thereafter, the delivery control means 26C of the message server 2 refers to the standard message 25C in the storage unit 25 and returns, for example, “1 when you want to hear the message again” as a guidance for guiding the operation. The voice processing unit 22 transmits a voice message “Please dial 2 when you are finished or 3 when you are finished” to the member terminal 5A via the communication I / F unit 21 and the communication path on the IP network 8 ( Step 156).

  On the other hand, when the signal sound received from the member terminal 5A indicates the dial 3 (step 157), the distribution control means 26C determines that this is a processing end instruction from the member terminal 5A, and the VoIP communication means 26B Then, the communication path with the member terminal 5A is opened to end the conversation (step 158), and the series of owner message delivery operations is completed.

  As described above, in this embodiment, the message server 2 provided in the IP network 8 accepts a voice message delivered from the owner terminal 1 to each member as an owner message, and the IP network is based on member information registered in advance. VoIP communication via 8, telephone call to each member terminal 5A, 5B, sending the owner message after the response of the member terminal 5A, 5B, and delivery of the owner message according to the confirmation instruction of the owner message from the member terminal Since the status is notified to the owner terminal 1 as delivery confirmation information, the owner who is the information sender can easily and in detail confirm the status of information delivery to each member.

  Therefore, for example, when a member (parents / students) contacts the telephone in turn based on a predetermined communication system, such as a school communication network, and the last member notifies the owner who is the information sender of the completion of communication, or the telephone number Compared with the case where a member (customer) is telephoned based on the list and voice messages for guidance are transmitted in order, the owner can accurately and in real-time know the communication items and guidance delivery status for each member.

  In the present embodiment, in the owner message delivery operation, the case where one member terminal 5A is called from the message server 2 is described as an example for easy understanding. However, in VoIP communication, a plurality of calls are usually performed in parallel. Can be done at the same time. Therefore, also in this embodiment, a plurality of member terminals 5A and 5B may be called simultaneously in parallel, and a desired owner message can be distributed in a short time.

  In addition, when a plurality of access information of the member terminals 5A and 5B are set, the telephone calls are repeatedly made in order of priority such as a telephone number for a telephone network, a VoIP telephone number, and a mobile telephone number in descending order of possibility of response. You may make it call with a mobile mail address.

In the owner message delivery operation, the message delivery notification is transmitted from the message server 2 to the owner terminal 1 as an example. At this time, the delivery confirmation information of the member information 25B managed by the message server 2 is displayed on the Web. The application information is notified to the application server 3, and the provision information generating unit 36D of the Web application server 3 generates the provision information 35B including, for example, delivery confirmation information in the HTML format, and this is provided to the owner terminal 1 by the information communication unit 36C via HTTP communication. The provision information 35B may be provided.
Note that the provision information generating unit 36D and the information provision unit 36C may be provided in the message server 2, and the provision information 35B may be provided from the message server 2 to the owner terminal 1 by HTTP communication.

In this embodiment, the case where the authentication process for the owner terminal 1 is performed by the Web application server 3 in the member registration operation has been described as an example. However, the present invention is not limited to this, and the message server 2 includes the Web application server. Similarly to FIG. 3, a configuration for authentication processing may be provided, and the message server 2 may perform authentication processing.
When the authentication process for the owner terminal 1 is performed by the Web application server 3, messages relating to requests and instructions exchanged between the owner terminal 1 and the message server 2 are relayed through the Web application server 3 and sent to the owner terminal 1 and messages. You may exchange with the server 2.

  In the present embodiment, the case where the message server 2 manages the owner information 25A and the member information 25B has been described as an example. However, the owner information 25A and the member information 25B are managed by the Web application server 3, and as necessary. The message server 2 may be referred to. In this case, the owner terminal 1 may register the member terminals 5A and 5B to which the owner message is distributed in the Web application server 3 after obtaining authentication in the Web application server 3 in the member registration operation of the registration unit 16C. .

[Second Embodiment]
Next, with reference to FIG. 11, a voice message delivery system according to the second exemplary embodiment of the present invention will be described. FIG. 11 is a sequence diagram showing a member message reply operation of the voice message delivery system according to the second exemplary embodiment of the present invention.
In the present embodiment, a case will be described in which an owner message is distributed to the member terminals 5A and 5B, then the member message is received from the member terminals 5A and 5B and returned to the owner terminal 1. The configuration of the voice message delivery system according to this embodiment is the same as that of the first embodiment described above, and detailed description thereof is omitted here.

  The delivery control unit 26C of the message server 2 refers to the fixed message 25C in the storage unit 25 in step 156 of FIG. 9 described above, and transmits a predetermined voice message as guidance for the operation from the voice processing unit 22 to the communication I. After transmission to the member terminal 5A via the / F unit 21 and the communication path on the IP network 8 (step 160), when the signal sound received from the member terminal 5A indicates the dial 2 (step 161), the distribution control means 26C Determines that this is a message reply instruction from the member terminal 5A, and performs registration processing (steps 170 to 174) of the member message from the member terminal 5A.

[Member message registration]
First, the delivery control means 26C of the message server 2 refers to the fixed message 25C in the storage unit 25, and as a guidance for guiding the registration of the member message, for example, “Create a reply message. "Please dial # when you are finished" from the voice processing unit 22 to the member terminal 5A via the communication I / F unit 21 and the communication path on the IP network 8 (step 170). .
In response to this, the user (member) inputs a member message, for example, “△△. I understand. Thank you for contacting me”, via the call path on the IP network 8 from the member terminal 5A. It is transmitted to the message server 2 (step 171).

The distribution control means 26C of the message server 2 receives the member message from the member terminal 5A through the communication I / F unit 21 and temporarily stores it in the storage unit 25 (step 172).
Thereafter, when the user (member) operates and inputs the dial # in response to the end of the member message, the member terminal 5A transmits the signal sound to the message server 2 via the communication path on the IP network 8 (step 173). ).

  When the signal sound from the member terminal 5A received by the voice processing unit 22 via the communication I / F unit 21 indicates dial #, the distribution control unit 26C of the message server 2 is a message end instruction from the member terminal 5A. The member message that has been received and temporarily stored is registered as a member message 25E in the storage unit 25 in association with the group ID of the transmission destination owner terminal 1 (step 174). The member message registration operation is terminated.

[Member message sending operation]
After registering the member message, the delivery control means 26C of the message server 2 sends the same voice message as in Step 135 described above from the voice processing unit 22 via the communication I / F unit 21 and the communication path on the IP network 8 to the owner terminal 1. (Step 175).
On the other hand, when the signal sound received from the member terminal 5A indicates the dial 1 (step 176), the distribution control means 26C determines that this is a message transmission instruction from the member terminal 5A, and the member for the owner terminal 1 A message transmission process is performed (steps 180 to 186).

  First, the distribution control means 26C of the message server 2 refers to the owner information 25A of the storage unit 25, acquires owner information corresponding to the group ID of the transmission source owner terminal 1, and performs data communication based on the access information. The means 26A notifies the owner terminal 1 that the member message has been received via the communication I / F unit 21 and the IP network 8 (step 180).

  The control unit 16 of the owner terminal 1 receives the member message reception notification from the message server 2 via the communication I / F unit 11 by the data communication unit 16A, and uses a pop-up display or the like on the display screen of the screen display unit 13. The message indicating that the member message has been accepted is displayed (step 181), and the presence of a reply is displayed in the reply column of the delivery confirmation information screen.

FIG. 12 is a screen display example of the member message reception notification. FIG. 13 is a screen display example of delivery confirmation information. In this member message reception notification, the user (owner) is notified that an arbitrary member message can be confirmed by a message confirmation operation of clicking on a reply field on the delivery confirmation information screen.
Thereafter, in response to a message confirmation operation by the user (owner) (step 182), a message confirmation instruction is transmitted to the message server 2 via the communication I / F unit 11 and the IP network 8 (step 183).

  The distribution control unit 26C of the message server 2 receives the message confirmation instruction from the owner terminal 1 via the communication I / F unit 21 by the data communication unit 26A, and acquires the corresponding member message from the member message 25E of the storage unit 25. Then, the data communication unit 26A transmits the data to the owner terminal 1 as, for example, streaming data via the communication I / F unit 21 (step 185).

  The control unit 16 of the owner terminal 1 receives the member message 25E from the message server 2 via the communication I / F unit 11 by the data communication unit 16A, and the streaming data is transmitted to the audio processing unit 12 by the message reproduction unit 16E. Sequential reproduction and output from the speaker (step 186) complete a series of member message reply operations.

  As described above, in the present embodiment, the message server 2 distributes the owner message to the member terminals 5A and 5B, receives the member message returned from the member terminals 5A and 5B to the owner terminal 1, and receives the owner message. Since the member message is returned to the owner terminal 1 in response to an instruction from the terminal 1, even if it is a storage type distribution system that distributes the voice message from the owner to each member, the owner and each member Two-way communication can be achieved.

  In this embodiment, the case where the member message is transmitted from the message server 2 to the owner terminal 1 by data communication has been described as an example. However, the present invention is not limited to this. For example, the delivery control unit of the message server 2 26C, the owner terminal 1 is telephone-called via the call control server 4, and VoIP communication is performed between the owner terminals 1 in response to the response, and the member message is sent from the message server 2 to the owner terminal 1 via the call path. You may make it transmit to.

[Third Embodiment]
Next, a voice message delivery system according to a third embodiment of the present invention will be described with reference to FIGS. FIG. 14 is a configuration example of member information. FIG. 15 is a sequence diagram showing a member registration operation by a member terminal of the voice message delivery system according to the third exemplary embodiment of the present invention.

In the first embodiment described above, a case has been described in which the member terminal that is the delivery destination of the owner message is fixed, and the owner terminal registers the member terminal that is the delivery destination in the message server.
In the present embodiment, a case will be described in which a member terminal that is a delivery destination of an owner message is unspecified, and each member terminal registers its own terminal as a delivery destination with respect to a message server.

  At this time, as shown in FIG. 14, the message server 2 includes, in the member information 25 </ b> B, for example, disclosure permission / prohibition information for managing whether or not to disclose the member name to the owner side. When this disclosure permission / inhibition information indicates disclosure, personal information such as a member name is not notified to the owner terminal 1, and when the disclosure permission / inhibition information indicates non-disclosure, personal information such as a member name is notified to the owner terminal 1. The configuration of the voice message delivery system according to this embodiment is the same as that of the first embodiment described above, and detailed description thereof is omitted here.

In the present embodiment, it is assumed that the voice message distribution system is applied as an advertising medium. Specifically, from the owner terminal 1 used by the sales manager (owner) of the store, the advertising information related to the sale of the limited product is used. A case will be described as an example in which an owner message is delivered to a member terminal 5A used by a customer and the owner terminal 1 checks the delivery status of the owner message.
In the present embodiment, since the member terminal needs to perform data communication with the message server 2, the member terminal serving as the distribution destination is limited to the member terminal 5 </ b> A connected to the IP network 8.

[Member Registration]
With reference to FIG. 15, a member registration operation by a member terminal of the voice message delivery system according to the third exemplary embodiment of the present invention will be described.
When the member terminal 5A receives the owner message, it is necessary to register the member terminal 5A with the message server 2 so that the terminal is the distribution destination.

The member terminal 5A starts the member registration operation of FIG. 15 in response to the member registration operation by the user (member) (step 200).
First, the member terminal 5A accesses the message server 2 via the IP network 8, and transmits an access request including a group ID to which a desired owner message is distributed to the message server 2 (step 201).

  When the control unit 26 of the message server 2 receives an access request from the member terminal 5A via the communication I / F unit 21 by the data communication unit 26A, the control unit 26 registers the member in the group ID included in the access request. Is received by the data communication means 26A to the member terminal 5A via the communication I / F unit 21 and the IP network 8 (step 202).

The member terminal 5A receives the process acceptance guidance information via the IP network 8 and displays it on the screen, and accepts input of member information related to the member terminal 5A according to the operation of the user (member) (step 203). At this time, input is also accepted for disclosure permission / inhibition information indicating whether or not personal information can be disclosed to the owner side.
After completing the input of the member information, the member terminal 5A transmits a member registration request including the member information to the message server 2 via the IP network 8 (step 204).

The distribution control unit 26C of the message server 2 receives the member registration request via the communication I / F unit 21 by the data communication unit 26A, associates the member information included therein with the group ID, and member information 25B of the storage unit 25. (Step 205).
Thereafter, the distribution control means 26C refers to the information on whether or not the member information can be disclosed, and performs the confidential processing of the personal information according to whether or not the information is disclosed (step 206). Thereby, when the disclosure permission / prohibition information cannot be disclosed, information that is not disclosed, such as a member name, is deleted from the member information notified to the owner terminal 1.

Then, the distribution control unit 26C refers to the owner information 25A in the storage unit 25, and determines the communication I / F unit 21 and the IP network 8 by the data communication unit 26A based on the access information of the owner terminal 1 corresponding to the group ID. Then, the member information 25B after the concealment process is transmitted to the owner terminal 1 together with the corresponding group ID (step 207).
When the control unit 16 of the owner terminal 1 receives member information from the message server 2 via the communication I / F unit 11 by the data communication unit 16A, each member information corresponding to the group ID is displayed by the delivery confirmation display unit 16D. Are displayed on the screen display unit 13 in the same manner as the delivery confirmation information (step 208), and a series of member registration operations are completed.

At this time, personal information such as the member name of the target information is not displayed for the member information that is set to be private among the delivery confirmation information.
Thereafter, as in the first embodiment, an owner message is registered from the owner terminal 1 to the message server 2, and is registered in association with the group ID in accordance with an instruction from the owner terminal 1. The owner message is distributed to the member terminal 5A.

As described above, in the present embodiment, the message server 2 accepts member registration for the predetermined group ID from the member terminal 5A, so that the owner message is distributed as compared with the first embodiment described above. The voice message delivery system can be adapted even when the previous member terminal is unspecified.
This allows advertisement information to be sent to customers who are interested in products in response to requests (member registration) from general customers (members) even for customers that the sales manager of the merchant who is the owner does not know in advance. Compared with the case where advertisement information is provided to unspecified consumers such as television and flyers, it is cost-effective.

  Further, in the present embodiment, when the member information registered in the message server 2 is provided with personal information disclosure permission / inhibition information and the member information is transmitted to the owner terminal 1, the member information disclosure permission / inhibition information is set to be unpublishable. In this case, since the confidential processing for deleting the predetermined personal information from the member information is performed and transmitted to the owner terminal 1, the personal information can be managed based on the will of the user (member).

In addition, when this embodiment is implemented in combination with the second embodiment described above, the effect becomes greater. A specific application example in this case is a product information providing system. That is, for each customer (member) registered as a member in the message server 2, information regarding limited products such as merchandise limited to members by the merchant (owner), for example, goods rarely received, auction-like products, and sale products. provide.
As a result, product information can be reliably provided to customers interested in the product, and the delivery status of the product information to the customer can be grasped very accurately, and information useful for the sales strategy can be obtained. In particular, it is possible to make contact with the merchant side to customers that can be opened to the public, so that aggressive sales can be realized.

Another specific application example is a recruitment system. That is, the temporary staffing company (owner) provides recruitment information limited to members to each applicant (member) registered as a member in the message server 2.
As a result, it is possible to reliably provide recruitment information to applicants who wish to work, and it is possible to grasp the delivery status of the recruitment information to the applicant extremely accurately, thereby obtaining information useful for a personnel dispatching strategy. In particular, applicants that can be made public can be contacted from the temporary staffing agency side, and a rapid temporary staffing can be realized.

[Fourth Embodiment]
Next, a voice message delivery system according to a fourth embodiment of the present invention will be described with reference to FIGS. FIG. 16: is a block diagram which shows the structure of the voice message delivery system concerning the 4th Embodiment of this invention. FIG. 17 is a sequence diagram showing a member message reply operation of the voice message delivery system according to the fourth exemplary embodiment of the present invention.

In the second embodiment described above, when a reply is sent from the member terminals 5A, 5B to the owner terminal 1, the member message is registered from the member terminals 5A, 5B to the message server 2, and this is stored in the owner terminal 1. In the above, the case of obtaining and playing back was explained.
In the present embodiment, a case will be described in which the message server 2 relays and connects the communication paths between the owner terminal 1 and the member terminals 5A and 5B in response to a reply request to the owner terminal 1 by the member terminals 5A and 5B.

  In this case, as shown in FIG. 16, the control unit 26 of the message server 2 includes relay connection means 26E that relay-connects the communication path between the owner terminal 1 and the member terminals 5A and 5B. The configuration of the voice message delivery system according to this embodiment is the same as that of the first embodiment described above, and detailed description thereof is omitted here.

When the delivery control means 26C of the message server 2 receives the message reply instruction from the member terminal 5A in step 161 of FIG. 11 described above, the member message reply operation of FIG. 17 is started.
First, the distribution control unit 26C of the message server 2 refers to the owner information 25A of the storage unit 25 and determines the communication I / F unit 21 and the IP network 8 by the VoIP communication unit 26B based on the access information of the owner terminal 1. Then, a call request for calling the owner terminal 1 is transmitted to the call control server 4 (step 210).

The control unit 16 of the owner terminal 1 receives the incoming notification from the call control server 4 via the communication I / F unit 11 by the VoIP communication unit 16B (step 211), and the source is the message server 2. The fact that the telephone call has been accepted is displayed on the display screen of the screen display unit 13 using a pop-up display as shown in FIG. 18 (step 212).
Thereafter, in response to a response operation by the user (owner) (step 213), the VoIP communication unit 16B transmits a response to the call control server 4 via the communication I / F unit 11 (step 214).

The control unit 26 of the message server 2 receives a response from the call control server 4 via the communication I / F unit 21 by the VoIP communication unit 26B, and directly establishes a communication path with the owner terminal 1 via the IP network 8. Establish (step 215).
Thereafter, the relay connection means 26E of the message server 2 relays and connects the communication paths between the owner terminal 1 and the member terminals 5A and 5B (step 216). As a result, a voice call is started between the owner and the member (step 217), and a series of member message reply operations are completed.

As described above, in the present embodiment, the message server 2 relays and connects the communication paths between the owner terminal 1 and the member terminals 5A and 5B in response to a reply request to the owner terminal 1 by the member terminals 5A and 5B. Therefore, it is possible to make a call with the owner directly in response to a request from the member.
Thereby, compared with the case where the member message of 2nd Embodiment mentioned above is returned to the owner terminal 1, an owner and a member can communicate in detail about an owner message.

As a specific application example of the present embodiment, a product information providing system is considered. That is, for each customer (member) registered as a member in the message server 2, information regarding limited products such as merchandise limited to members by the merchant (owner), for example, goods rarely received, auction-like products, and sale products. provide.
This allows voice calls directly between the merchant and the customer in response to a reply request from a customer interested in the product, product price, delivery, delivery, and introduction of other products Detailed explanations can be made in real time.

Another specific application example is a recruitment system. That is, the temporary staffing company (owner) provides recruitment information limited to members to each applicant (member) registered as a member in the message server 2.
As a result, in response to a reply request from an applicant who wishes to work, a voice call can be made directly between the temporary staffing company and the applicant, such as explanation about recruitment information and other recruitment information, Detailed explanations can be given in real time, and rapid staffing can be realized.

It is a block diagram which shows the structure of the voice message delivery system concerning the 1st Embodiment of this invention. It is a block diagram which shows the structure of the owner terminal used with the audio | voice message delivery system concerning the 1st Embodiment of this invention. It is a block diagram which shows the structure of the message server used with the audio | voice message delivery system concerning the 1st Embodiment of this invention. It is a structural example of owner information. It is an example of composition of member information. It is a block diagram which shows the structure of the web application server used with the audio | voice message delivery system concerning the 1st Embodiment of this invention. It is a sequence diagram which shows the member registration operation | movement by the owner terminal of the voice message delivery system concerning the 1st Embodiment of this invention. It is a sequence diagram which shows the owner message registration operation | movement of the audio | voice message delivery system concerning the 1st Embodiment of this invention. It is a sequence diagram which shows the owner message delivery operation | movement of the audio | voice message delivery system concerning the 1st Embodiment of this invention. It is an example of a screen display of delivery confirmation information. It is a sequence diagram which shows the member message reply operation | movement of the audio | voice message delivery system concerning the 2nd Embodiment of this invention. It is an example of a screen display of a member message reception notification. It is an example of a screen display of delivery confirmation information. It is an example of composition of member information. It is a sequence diagram which shows the member registration operation | movement by the member terminal of the voice message delivery system concerning the 3rd Embodiment of this invention. It is a block diagram which shows the structure of the voice message delivery system concerning the 4th Embodiment of this invention. It is a sequence diagram which shows the member message reply operation | movement of the audio | voice message delivery system concerning the 4th Embodiment of this invention. It is an example of a screen display of a reply acceptance notification.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Owner terminal, 11 ... Communication I / F part, 12 ... Audio | voice processing part, 13 ... Screen display part, 14 ... Operation input part, 15 ... Memory | storage part, 15A ... Processing information, 15P ... Program, 16 ... Control part, 16A ... Data communication means, 16B ... VoIP communication means, 16C ... Registration means, 16D ... Delivery confirmation display means, 16E ... Message playback means, 2 ... Message server, 21 ... Communication I / F section, 22 ... Voice processing section, 25 ... storage unit, 25A ... owner information, 25B ... member information, 25C ... fixed message, 25D ... owner message, 25E ... member message, 25P ... program, 26 ... control unit, 26A ... data communication means, 26B ... VoIP communication means, 26C ... Distribution control means, 26D ... Delivery confirmation notification means, 26E ... Relay connection means, 3 ... Web application server, DESCRIPTION OF SYMBOLS 1 ... Communication I / F part, 35 ... Memory | storage part, 35A ... Authentication information, 35B ... Provision information, 35P ... Program, 36 ... Control part, 36A ... Data communication means, 36B ... Authentication means, 36C ... Information provision means, 36D ... provided information generating means, 4 ... call control server, 5A, 5B ... member terminal, 8 ... IP network, 9 ... telephone network.

Claims (8)

A voice message delivery system including a message server that accepts a desired voice message from an owner terminal via an IP network as an owner message and delivers the owner message to a plurality of member terminals via the IP network,
The message server includes: a storage unit that stores member information regarding the member terminal and the owner message received from the owner terminal; and a VoIP over the IP network based on the member information according to a transmission instruction from the owner terminal The member terminal is called by communication, the owner message is transmitted after the member terminal responds, and the delivery status related to the member terminal is stored as delivery confirmation information in response to an owner message confirmation instruction from the member terminal. A delivery control means for registering to the part, and a delivery confirmation notifying means for notifying the owner terminal of the delivery confirmation information by data communication via the IP network,
The owner terminal transmits member information regarding the member terminal to the message server by data communication via the IP network, and transmits an owner message as the voice message to the message server by VoIP communication via the IP network. A voice message distribution system comprising: a registration unit configured to perform reception; and a reception unit configured to receive the delivery confirmation information from the message server. A message server that accepts a desired voice message as an owner message from an owner terminal via an IP network and distributes the owner message to a plurality of member terminals via the IP network;
A storage unit for storing member information on the member terminal and the owner message received from the owner terminal;
In response to a transmission instruction from the owner terminal, the member terminal is called by VoIP communication via the IP network based on the member information, and the owner message is transmitted after the member terminal responds. A delivery control means for registering the delivery status of the member terminal in the storage unit as delivery confirmation information in response to a confirmation instruction of the owner message;
A message server comprising: a delivery confirmation notifying unit for notifying the owner terminal of the delivery confirmation information through data communication via the IP network. The message server according to claim 2,
The storage unit stores a reply voice message received from the member terminal after transmitting the owner message as a member message,
The distribution control means notifies the owner terminal of acceptance of a reply in response to a transmission instruction from the member terminal, and transmits the member message to the owner terminal in response to a confirmation instruction from the owner terminal. Message server to run. The message server according to claim 2,
The distribution control means receives member information from the member terminal by data communication via the IP network and registers the member information in the storage unit, and stores the member information by the data communication via the IP network. A message server characterized by notifying to. The message server according to claim 4,
The distribution control means, when non-disclosure is designated by the member information, performs a concealing process for deleting predetermined personal information from the member information, and then notifies the owner terminal. . The message server according to claim 2,
The member terminal is called by VoIP communication via the IP network in response to a connection instruction from the member terminal after the owner message is transmitted, and VoIP communication between the member terminal and the owner terminal is made after the response of the owner terminal A message server further comprising relay connection means for relay-connecting. A voice message delivery method used in a message server that accepts a desired voice message from an owner terminal via an IP network as an owner message and delivers the owner message to a plurality of member terminals via the IP network,
A storage step of storing member information on the member terminal and the owner message received from the owner terminal in a storage unit;
A telephone calling step for calling the member terminal by VoIP communication via the IP network based on the member information in response to a transmission instruction from the owner terminal;
A message sending step of sending the owner message after the member terminal responds to the telephone call;
A delivery confirmation registration step of registering the delivery status of the owner message related to the member terminal in the storage unit as delivery confirmation information in response to an owner message confirmation instruction from the member terminal;
A delivery confirmation notifying step of notifying the owner terminal of the delivery confirmation information by data communication via the IP network. A message server computer that accepts a desired voice message as an owner message from an owner terminal via an IP network and distributes the owner message to a plurality of member terminals via the IP network.
A storage step of storing member information on the member terminal and the owner message received from the owner terminal in a storage unit;
A telephone calling step for calling the member terminal by VoIP communication via the IP network based on the member information in response to a transmission instruction from the owner terminal;
A message sending step of sending the owner message after the member terminal responds to the telephone call;
A delivery confirmation registration step of registering the delivery status of the owner message related to the member terminal in the storage unit as delivery confirmation information in response to an owner message confirmation instruction from the member terminal;
A program for executing a delivery confirmation notifying step of notifying the owner terminal of the delivery confirmation information by data communication via the IP network.

Images