JP2012080278A - Simultaneous notification system that manages response state after action instruction is notified to a plurality of persons - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a simultaneous notification system capable of notifying an action instruction to all persons simultaneously using a telephone, for managing a response state after the plurality of persons are notified of the action instruction.SOLUTION: The simultaneous notification system includes a notification information recording means which accepts inputting of the information specifying a plurality of notification destinations and the voice data to be notified to the notification destinations, and has a region for recording the response state for each of the plurality of notification destinations. If, after simultaneously and automatically calling the plurality of notification destinations by telephone for notifying the voice data, there is an input about the response state from the notification destinations, the response state that has been accepted is written in a region of the notification information recording means where the response state corresponding to the notification destination is recorded. By this, response state can be managed for each notification destination. The response state can be confirmed by voice and Web.

Description

  The present invention relates to a system for notifying information to a plurality of people using a telephone, and more particularly to a system that can be managed by the same system up to the response status after notifying an action instruction.

  In the services that are provided 24 hours a day, 365 days a year, an important issue is how to shorten the time required for recovery when a failure occurs in a system that provides the service. As a countermeasure against this problem, the importance of means for notifying action instructions to a plurality of people, that is, means for notifying an instruction to respond to a system failure in the above-mentioned example is increasing.

  Immediate action is required in situations where urgent action instructions are given to multiple people, so there are many cases of simultaneous communication using a telephone. However, it takes a lot of time to call several people by phone, and immediacy cannot be realized. Therefore, it is conceivable to realize immediacy by recording a voice instructing an action in advance and using a known system that calls a plurality of people at once and reproduces the recorded voice.

  Specific examples of known systems include Patent Document 1 and Patent Document 2 below. These documents disclose a technique for automatically delivering a voice message and a technique for notifying the reception status of an information recipient by voice.

JP2003-101645 JP2003-69719

  Here, in the known system described in the above-mentioned patent document in which calls are made to a plurality of people all at once, information can be notified to the plurality of people by telephone without problems, but the information after the information cannot be managed. In particular, considering that it is used for notification of action instructions, a different system should be introduced or managed manually to manage the subsequent response status of the person who received the notification (hereinafter referred to as the notified person). It becomes necessary to do.

  An object of the present invention is to provide a simultaneous notification system capable of notifying a plurality of people of action instructions all over the phone and managing the response status after notifying the plurality of persons of action instructions.

  In order to achieve the above object, the simultaneous notification system according to the present invention accepts input of information for specifying a plurality of notification destinations and audio data to be notified to the notification destinations, and displays a correspondence status for each of the plurality of notification destinations. When a notification information recording means having a recording area is provided, and the voice data is notified by automatically calling the plurality of notification destinations all at once, and the corresponding status is input from the notification destinations. The received response status is written in an area for recording the response status corresponding to the notification destination of the notification information recording means.

  Further, it accepts an instruction to confirm the response status by telephone, and in response to the response status confirmation instruction, reads the response status for each notification destination recorded in the notification information recording means and responds by voice. It is good to do so. When receiving a display data request transmitted from the terminal via the Internet, in response to the display data request, screen data for inputting information for specifying notification is returned and displayed on the terminal, Receiving information specifying the notification input at the terminal, and acquiring the notification destination recorded in the notification information recording means and the corresponding status for each notification destination for the notification specified by the information, and the acquired notification destination And screen data for displaying the response status for each notification destination may be generated and returned to the terminal for display.

  According to the present invention, after notifying action instructions to a plurality of persons automatically, the response status input from each notified person is received and recorded in the notification information recording means. The correspondence situation can also be managed by the same simultaneous notification system. In addition, since a means for confirming the recorded correspondence status by voice or the Web is provided, the confirmer can easily confirm the correspondence status of each notified person.

It is a figure showing the structure of the simultaneous notification system which can manage the response | compatibility situation after notifying the action instruction | indication to multiple persons concerning embodiment of this invention. It is a figure showing the structure of the data registered into a notification destination information recording part. It is a figure showing the structure of the data registered into a notification destination group information recording part. It is a figure showing the structure of the data registered into a correspondence condition set recording part. It is a figure showing the structure of the data registered into a notification information recording part. It is a flowchart which shows a process when a telephone call process part receives a telephone call. It is a figure which shows the flow (1st half) of the process which registers notification information from a notification terminal. It is a figure which shows the flow (second half) of the process which registers notification information from a notification terminal. It is a figure which shows the flow of a process which notifies notification information to a to-be-notified terminal. It is a figure which shows the flow of a process which updates a response status from a to-be-notified terminal. It is a figure which shows the flow of the process which confirms a response status from a notification terminal. It is a figure which shows the flow of a process which confirms a correspondence condition on Web from a notification terminal.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the following description, for the sake of convenience, a person who performs notification using this system will be referred to as a “notifier”, and a person who receives a notification as a “notified person”. In addition, transmission of button operation information from the notification terminal 109 and the notified terminal 110a by a DTMF (Dual Tone Multiple Frequency) signal is referred to as “button input”.

  FIG. 1 is an overall configuration diagram of a system according to an embodiment of the present invention. The simultaneous notification system 100 is connected to the IP telephone network 108, and the notification terminal 109, the notified terminal 110a, and the notified terminal 110b are also connected to the IP telephone network 108. In the present embodiment, the simultaneous notification system 100 is a computer having a TCP / IP and UDP / IP communication function. The notification terminal 109 and the notified terminals 110a and 110b are IP telephone terminals, and these terminals and the simultaneous notification system 100 are connected to each other via the IP telephone network 108.

  The simultaneous notification system 100 includes a call processing unit 101, a timer processing unit 102, a notification destination information recording unit 103, a notification destination group information recording unit 104, a correspondence status set recording unit 105, a notification information recording unit 106, and voice data recording. Unit 107 and Web service unit 111. The call processing unit 101 is a processing unit that executes the main functions of the simultaneous notification system 100 including IP phone call transmission / reception processing. The timer processing unit 102 is a processing unit that controls the timing for performing simultaneous notification. The web service unit 111 is a processing unit that executes processing for confirming the response status via the web.

  FIG. 2 is a diagram illustrating a configuration of data registered in the notification destination information recording unit 103. In the notification destination information recording unit 103, a combination of a notification destination name 201, a telephone number 202, and a password 203 is a unit of registration, and a plurality of registrations are registered. The notification destination name 201 is a personal name or an organization name representing the notification destination. The telephone number 202 is a telephone number used as a telephone call destination when notifying the notification destination. The password 203 is a password composed of four numbers that is known only to the individual or organization of the corresponding notification destination. Note that the password 203 is set to be different for different notification destinations, and the password and the notification destination correspond one-to-one. As a result, the password can also be used as an ID for identifying the notification destination.

  FIG. 3 is a diagram illustrating a configuration of data registered in the notification destination group information recording unit 104. In the notification destination group information recording unit 104, a combination of a notification destination group ID 301 and a notification destination list 302 is a registration unit, and a plurality of registrations are registered. The notification destination group ID 301 is an identifier that uniquely identifies each notification destination group, and is a four-digit numerical value. The notification destination list 302 is a set of a plurality of notification destination names 201 included in this notification destination group.

  FIG. 4 is a diagram illustrating a configuration of data registered in the correspondence status set recording unit 105. In the response status set recording unit 105, a set of response status set name 401 and numerical value description 402 is a unit of registration, and a plurality of these are registered. The correspondence status set name 401 is a name given to this correspondence status set, and does not overlap with the names of other correspondence status sets. The numerical value description 402 defines what response status / stage the numerical values from 0 to 9 represent in this response status set. The correspondence status set is selected when the notifier registers information of the simultaneous notification in the system. Further, “unconfirmed” and “confirmed” are defined in the system as the correspondence status independent of the correspondence status set.

  FIG. 5 is a diagram illustrating a configuration of data registered in the notification information recording unit 106. In the notification information recording unit 106, a combination of a notification ID 501, a notification date and time 502, an audio data ID 503, a notification destination list 504, a correspondence status list 505, and a correspondence status set 506 is a registration unit, and a plurality of registrations are registered. Is done. The notification ID 501 is a numerical value uniquely assigned to each notification, which is used to identify each notification. The notification date and time 502 is the date and time when the notification is executed. The voice data ID 503 is an ID for specifying a voice message to be transmitted to the notification destination in the notification. The notification destination list 504 is a list of destinations to which the notification is transmitted, and the notification destination name 201 of the notification destination information recording unit 103 is recorded. Notifications are sequentially executed for the notification destinations described here. The correspondence status list 505 is a list of correspondence statuses for each notification destination described in the notification destination list 504, and the numerical explanation 402 of the correspondence status set recording unit 105 is recorded. The correspondence status set 506 is the name 401 of the correspondence status set selected when the notifier registered the notification in the system.

  FIG. 6 shows processing when the call processing unit 101 of the simultaneous notification system 100 receives a telephone call. When the notification terminal 109 or the notified terminals 110a and 110b call the telephone number of the simultaneous notification system 100, the call processing unit 101 establishes a connection between the terminal and the call processing unit 101 in response thereto. The call processing unit 101 transmits a guidance voice asking for a message to the terminal (step 601). For example, the guidance voice is “Enter 1 for registering new notification information, 2 for updating the response status, 3 for checking the response status, etc.”. Since the operator of the terminal performs button input according to the guidance voice, the button input is received (step 602). Processing is branched in steps 603, 605, and 607 according to the received button input. If registration of new notification information is selected, the process proceeds from step 603 to step 604, and the process of FIG. 7 is performed. If it is selected to update the response status, the process proceeds to step 606 via steps 603 and 605, and the process of FIG. 10 is performed. If it is selected to check the response status, the process proceeds to step 608 via steps 603, 605, and 607, and the process of FIG. 11 is performed. If it is any other button input, the process ends without doing anything.

  FIG. 7 is a diagram illustrating the first half of the process of registering the notification information executed in step 604. Since this process is a case where registration of new notification information is selected, it can be considered that the notifier has connected to the system 100 from the notification terminal 109.

  First, the call processing unit 101 transmits a guidance voice that prompts the user to input a date and time for performing the notification to the notification terminal 109 (701). When the notifier inputs the date and time at which the notification should be performed according to the guidance voice (702), the call processing unit 101 secures a new empty record in the notification information recording unit 106 and sets the date and time when the button is input. Recorded in the notification date and time 502 of the record (703), and transmits a guidance voice prompting the user to input the ID of the notification destination group to which the notification is to be transmitted (704). When the notifier inputs a notification destination group ID according to the guidance voice (705), the call processing unit 101 displays a notification destination list of the notification destination group corresponding to the input notification destination group ID in the notification destination group information recording unit 104. (706), and the acquired notification destination list is recorded in the notification destination list 504 of the notification information recording unit 106 (707). Subsequently, the call processing unit 101 acquires all the names of the correspondence status sets registered from the correspondence status set recording unit 105 (708), assigns numerical values to them in order, and inputs a button to the notification terminal 109. A guidance voice that prompts the user to select which correspondence status set to use is transmitted (709). The guidance voice is, for example, “1 for internal system failure response and 2 for external system failure response”. When the corresponding status set used by the notifier according to the guidance voice is button-inputted (710), the call processing unit 101 records the selected corresponding status set in the corresponding status set 506 of the notification information recording unit 106 (711).

  FIG. 8 is a diagram illustrating the latter half of the process of registering notification information. The call processing unit 101 transmits a guidance voice prompting to input a voice to be notified to the notification terminal 109 (801). When the notifier transmits a voice to be notified according to the guidance voice to the call processing unit 101 (802), and the notifier inputs a button indicating that the voice input is finished (803), the call processing unit 101 inputs the voice data input Is recorded in the voice data recording unit 107 (804), and an ID for uniquely identifying the voice is recorded in the voice data ID 503 of the notification information recording unit 106 (805). Thereafter, the call processing unit 101 assigns a notification ID that can uniquely identify the notification information (806), and records the notification ID in the notification ID 501 of the notification information recording unit 106. Further, a guidance voice that informs the registration of the notification information and the notification ID of the assigned notification is transmitted to the notification terminal 109 (807), and the connection is disconnected (808). After disconnection, the call processing unit 101 updates the correspondence status list 505 of the corresponding notification information in the notification information recording unit 106 to “unconfirmed” for all notification destinations (809).

  In the simultaneous notification system 100 in which the notification information is registered, the timer processing unit 102 periodically checks the notification date and time 502 of each notification information registered in the notification information recording unit 106, and whether there is notification information that the notification time has arrived. Check. When detecting the notification information that the notification time has arrived, the timer processing unit 102 reads the notification destination list 504 of the corresponding notification information, and requests the notification processing unit 101 to notify each notification destination in the order of registration.

  FIG. 9 is a diagram illustrating a flow of processing in which the notification processing unit 101 notifies each notified terminal after receiving a request from the timer processing unit 102. First, the timer processing unit 102 requests the call processing unit 101 to call a notification destination telephone number (901). Upon receiving the request, the call processing unit 101 calls (902) the notified terminal 110a (the telephone number 202 of the corresponding notification destination), and the notified terminal 110a responds to the call processing unit 101 and the notified terminal 110a. A connection is established between the two. When the establishment of the connection is confirmed, the call processing unit 101 acquires the voice to be notified from the voice data recording unit 107 based on the voice data ID 503 of the corresponding notification information (903) and transmits it to the notified terminal 110a (904). . When the transmission of the voice data is completed, the call processing unit 101 transmits a guidance voice prompting the user to input a button to the notified terminal 110a after confirming the notified contents (905). The guidance voice is, for example, “Please press 2 when you have confirmed the notification content”. When the person to be notified inputs a button according to the guidance voice (906), the call processing unit 101 searches for the corresponding notification information in the notification information recording unit 106, and displays the correspondence state of the person to be notified in the list of the correspondence state list 505. The part to be represented is updated to “confirmed” (907). The call processing unit 101 executes the above processes 902 to 907 for each notification destination in the notification destination list 504.

  FIG. 10 is a diagram showing a flow of processing for updating the response status from the notified terminal executed in step 606 of FIG. Since this process is a case where updating of the response status is selected, it can be considered that the notified person has called the system 100 from the notified terminals 110a and 110b. In addition, when calling the simultaneous notification system 100 from the notified terminal, it is assumed that the incoming call history function of the notified terminal is used, but a method of making a call by registering a telephone number in advance may be used. In the following description, it is assumed that there is a call from the notified terminal 110a.

  First, the call processing unit 101 transmits a guidance voice prompting for input of a password to the notified terminal 110a (1001). When the person to be notified inputs a password registered for himself / herself on the notified terminal 110a in accordance with the guidance voice (1002), the call processing unit 101 receives the password 203 from the notification destination information recording unit 103. Search for and obtain notification destination information that matches (1003). The call processing unit 101 transmits a guidance voice prompting the user to input a notification ID of notification information for updating the correspondence status to the notified terminal 110a (1004). When the person to be notified inputs a notification ID according to the guidance voice (1005), the call processing unit 101 acquires notification information in which the notification ID 504 that matches the input notification ID is recorded from the notification information recording unit 106. (1006). The call processing unit 101 obtains the correspondence status set 506 set in the notification information obtained in step 1006 from the correspondence status set recording unit 105 (1007), explains the correspondence between the number and the correspondence status, and handles the current correspondence A guidance voice prompting the user to select the situation by button input is transmitted to the notified terminal 110a (1008). As an example of this guidance voice, the correspondence between the number and the situation of correspondence is read out in the form of 1 for arrival at the site and 2 for correspondence start. When the response status selected by the person to be notified is button-input according to the guidance voice (1009), the call processing unit 101 corresponds to the response status of the corresponding notification information in the notification information recording unit 106 (corresponding to the notification destination in the response status list 505). 1) to be updated to the selected response status (1010).

  FIG. 11 is a diagram showing a flow of processing for confirming the response status from the notification terminal executed in step 608 of FIG. Since this process is a case where confirmation of the response status is selected, it can be considered that the notifier has called the system 100 from the notification terminal 109. Actually, it may be other than the notifier, and the response status can be confirmed from any other terminal instead of the notification terminal 109 in which the notification is registered. If the person who wants to check the response status knows the password of the notifier who registered the notification, the response status can be checked. However, in the following description, it is assumed that there is a call from the notification terminal 109.

  First, the call processing unit 101 transmits a guidance voice prompting the input of a password to the notification terminal 109 (1101). When the notifier inputs a password on the notification terminal 109 according to the guidance voice (1102), the notification processing unit 101 refers to the notification destination information recording unit 103, and sets the notification destination information that matches the password entered with the password 203. Search and obtain (1103). After that, the call processing unit 101 transmits a guidance voice that prompts the user to input a notification ID of a notification whose confirmation is desired (1104). When the notifier inputs the notification ID on the notification terminal 109 according to the guidance voice (1105), the call processing unit 101 refers to the notification information recording unit 106, and the notification information that matches the notification ID with which the notification ID 501 is input Is retrieved and acquired (1106), and a guidance voice indicating the correspondence status of the notification information is transmitted to the notification terminal 109 (1107). This guidance voice is, for example, in line with the information in the notification destination list 504 and response status list 505, “Taro Yamamoto's response status has already been identified as the cause of failure. The response status of Hanako Yamamoto is local arrival”. is there.

  FIG. 12 is a diagram showing a flow of processing for connecting to the web service unit 111 of the simultaneous notification system 100 via the Internet 112 from the notification terminal 109 of FIG. In this example, the notification terminal 109 accesses the simultaneous notification system 100 via the Internet 112. However, any terminal that can connect to the Internet and display the Web can be used instead of the notification terminal 109 described below. You can check the situation (though the person who does the check needs to know the password and notification ID).

  A request for display data is issued from the notification terminal 109 to the Web service unit 111 (1201). In response to the request, the Web service unit 111 returns the data of the screen 1211 for inputting the password and the notification ID, and displays the data on the notification terminal 109 (1202). When a password and a notification ID are input from the notification terminal 109 (1203), the Web service unit 111 refers to the notification destination information recording unit 103 and searches for notification destination information that matches the password with which the password 203 is input. Get (1204). In addition, the call processing unit 101 refers to the notification information recording unit 106 and searches for and acquires notification information that matches the notification ID with which the notification ID 501 is input (1205). From the acquired information, the Web service unit 111 generates a screen for displaying the corresponding status such as the screen 1212, and transmits the screen to the notification terminal 109 for display (1206). Thereby, the notifier of the notification terminal 109 can know the current response status.

  In the information transmitted to the notification terminal 109 in step 1206, an instruction to periodically re-read is embedded together with the screen data. As a result, the notification terminal 109 automatically issues a request for display data at regular intervals (1207), and the Web service unit 111 transmits the latest correspondence status list screen 1212 in response to the request and notifies the notification terminal Display at 109.

  DESCRIPTION OF SYMBOLS 100 ... Simultaneous notification system, 101 ... Call processing part, 102 ... Timer processing part, 103 ... Notification destination information recording part, 104 ... Notification destination group information recording part, 105 ... Correspondence status set recording part, 106 ... Six notification abandonment, 107: voice data recording unit, 108: IP telephone network, 109: notification terminal, 110a, 110b: notified terminal, 111: Web service unit.

Claims (3)

This is a simultaneous notification system that notifies multiple notification destinations by voice,
Means for receiving input of information for identifying a plurality of notification destinations and voice data to be notified to the notification destinations;
A notification information recording means having an area for recording a correspondence situation for each of the plurality of notification destinations;
Means for automatically calling the plurality of notification destinations all at once and notifying the voice data;
Means for receiving a call from a notification destination that has notified the voice data and receiving an input of a response status from the notification destination;
It is possible to manage the response status after notifying action instructions to a plurality of persons, characterized in that it comprises means for writing the received response status in an area for recording the response status corresponding to the notification destination of the notification information recording means Simultaneous notification system. The simultaneous notification system according to claim 1, further comprising:
A means of accepting instructions for checking the response status by telephone;
Means for reading out the correspondence status for each notification destination recorded in the notification information recording means in response to an instruction to confirm the correspondence status;
A simultaneous notification system comprising: means for responding by voice the response status of each read notification destination. The simultaneous notification system according to claim 1, further comprising:
Means for accepting a display data request transmitted from the terminal via the Internet;
In response to the display data request, a means for returning screen data for inputting information for specifying notification to be displayed on the terminal;
Means for receiving information specifying the notification input at the terminal, and acquiring a notification destination recorded in the notification information recording means and a corresponding status for each notification destination for the notification specified by the information;
A simultaneous notification system comprising: means for generating screen data for displaying the acquired notification destination and a corresponding status for each notification destination, and returning and displaying the screen data on the terminal.

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