JP5096099B2 - Telephone connection control system, server device, server processing program, and telephone connection control method - Google Patents

Description

  The present invention relates to a technical field such as a telephone connection control system including a server device and a terminal device that has a browser function and can be connected to the server device via communication means.

Conventionally, for example, a CTI (Computer Telephony Integration) system provided in a call center or the like is known (see, for example, Patent Document 1), and a PBX (Private Branch Exchange) function is provided as one function in the CTI system. is there. In this PBX function, an automatic response is received in response to a call from an external telephone, and voice guidance for prompting the user to input a number is sent to the telephone, and the number input on the telephone is recognized accordingly. Then, the telephone call is transferred to the local telephone associated with the number.
Japanese Patent Application Laid-Open No. 2002-237892

  However, there is a problem in that the user of the external telephone has to listen to the voice guidance and press the desired service number, and the operation is troublesome.

  The present invention has been made in view of the above, and an example of the problem is a telephone connection control system, a server device, a server processing program, and a telephone that can eliminate the troublesomeness of user operations. An object is to provide a connection control method.

In order to solve the above problems, the invention according to claim 1 is a telephone connection control system comprising a server device and a terminal device that has a browser function and can be connected to the server device via communication means. The terminal device displays a predetermined page, a telephone number designated by a user through the displayed page, service information indicating a service specified by the user, and a service indicating a provider of the service Telephone connection request transmitting means for transmitting a telephone connection request including provider information to the server device, wherein the server device receives the telephone connection request, and the telephone connection request. First calling means for making a call to the first telephone terminal device corresponding to the telephone number included in the communication means via the communication means; A second calling means for making a call to a telephone exchange corresponding to the telephone number specified by the service provider information included in the communication means, and a response to the call by the second calling means A notification number transmitting means for transmitting a notification number registered in advance in association with service information included in the telephone connection request to the telephone switch, and from the first telephone terminal device. The voice information indicating that the phone is due to the use of the page is transmitted from the notification number to the second telephone terminal device that is transferred by the telephone switch based on the notification number. during the audio information sending means for sending time later, and the first telephone terminal device in response to the call by the first call unit, and the second telephone terminal A telephone connection control means for connecting both of the telephone terminal to form a speech path, characterized in that it comprises a.

According to the present invention, since the user can specify a desired service in advance together with his / her telephone number on the page displayed on the terminal device, the user of the first telephone terminal device listens to the voice guidance and selects the desired service. The troublesomeness of pressing the number can be eliminated, and the user's telephone can be quickly connected to the store. Further, the user side of the second telephone terminal device can grasp that the call from the first telephone terminal device is due to the use of the page, and can measure the advertisement effect.

According to the second aspect of the present invention, a telephone number specified by a user through a predetermined page displayed on the terminal device, service information indicating a service specified by the user, and a service provider indicating a provider of the service A telephone connection request receiving means for receiving a telephone connection request including information; and a first calling for making a call to the first telephone terminal device corresponding to the telephone number included in the telephone connection request via the communication means. Call means; second call means for making a call to the telephone exchange corresponding to the telephone number specified by the service provider information included in the telephone connection request via the communication means; When a response to the call by the call means is received from the telephone exchange, a notification number registered in advance in association with service information included in the telephone connection request is displayed. A notification number transmission means for transmitting the serial telephone exchange, voice information indicating that the telephone is by the page is available from the first telephone terminal, based on the notification number in the telephone exchange Voice information transmitting means for transmitting a predetermined time after transmission of the notification number to the second telephone terminal device transferred by telephone, and the first telephone responding to the call by the first call means a terminal device, characterized in that it comprises a telephone connection control means for connecting both of the telephone terminal to form a communication path between said second telephone terminal.

According to the present invention, since the user can specify a desired service in advance together with his / her telephone number on the page displayed on the terminal device, the user of the first telephone terminal device listens to the voice guidance and selects the desired service. The troublesomeness of pressing the number can be eliminated, and the user's telephone can be quickly connected to the store. Further, the user side of the second telephone terminal device can grasp that the call from the first telephone terminal device is due to the use of the page, and can measure the advertisement effect.

According to a third aspect of the present invention, in the server device according to the second aspect, the telephone number included in the telephone connection request is stored in the telephone number input field provided on a page displayed on the terminal device. Is input .

  According to a fourth aspect of the present invention, in the server device according to the third aspect, the voice information includes voice information that prompts the user to press a predetermined button.

  According to a fifth aspect of the present invention, the server device according to the fourth aspect further comprises response detection means for detecting a response to the voice information from the second telephone terminal device to which the voice information has been transmitted. Features.

  According to this invention, the server device can confirm the completion of the telephone transfer from the telephone exchange to the second telephone terminal device.

  An invention of a server processing program according to a sixth aspect is characterized in that a computer is caused to function as the server device according to any one of the second to fifth aspects.

According to the seventh aspect of the present invention, a telephone number designated by a user through a predetermined page displayed on the terminal device, service information indicating a service specified by the user, and a service provider indicating a provider of the service Receiving a telephone connection request including information; making a call to the first telephone terminal device corresponding to the telephone number included in the telephone connection request via communication means; and the telephone connection request The telephone exchange responds to the call with respect to the telephone exchange and the step of making a call to the telephone exchange corresponding to the telephone number specified by the service provider information included in the communication means, and the telephone exchange when, and transmitting the notification number registered in advance in association with the service information contained in the telephone connection request to the telephone exchange, The voice information indicating that the call from the first telephone terminal device is due to the use of the page is transmitted to the second telephone terminal device transferred by telephone based on the notification number in the telephone exchange. between the step of transmitting, to the first telephone terminal device in response to said call to said first telephone terminal, and the second telephone terminal apparatus from the transmission of the notification number after a predetermined time Te characterized in that it comprises a step of forming a communication path for connecting both of the telephone terminal of the.

  According to the present invention, since the user can designate a desired service in advance together with his / her telephone number on the page displayed on the terminal device, the user of the first telephone terminal device listens to the voice guidance and selects the desired service. The troublesomeness of pressing the number can be eliminated, and the user's telephone can be quickly connected to the store.

Hereinafter, the best embodiment of the present invention will be described in detail with reference to the drawings. The embodiment described below is an embodiment when the present invention is applied to a telephone connection control system.
[1. Configuration and function of telephone connection control system]
First, the configuration and function of the telephone connection control system S according to the present embodiment will be described with reference to FIG.

  FIG. 1 is a diagram illustrating a schematic configuration example of a telephone connection control system S according to the present embodiment.

  As shown in FIG. 1, a telephone connection control system S includes a user terminal 1 (an example of a terminal device), a Web server 2, a telephone connection control server 3 (an example of a server device), and a user telephone 4 (a first telephone terminal device). ), PBX5 (an example of a telephone exchange), a store telephone Tm (m = 1, 2,... K) (an example of a second telephone terminal device), and the like.

  The user terminal 1 has a browser function and can be connected to, for example, a network NW (communication means constituted by a relay device such as a communication line and a router) through a server of an Internet service provider and connected to the network NW. In this case, a unique IP address (for example, a global IP address) is assigned.

  The Web server 2 and the telephone connection control server 3 are connected to a network NW such as the Internet or an intranet, and are assigned unique IP (Internet Protocol) addresses (global IP addresses).

  Further, the Web server 2 constitutes a site of a provider (service provider) that provides a predetermined service by telephone, and a Web page in response to a request from the user terminal 1 connected via the network NW Is supposed to provide. Here, examples of the business operator include a merchandise dealer, an accommodation reservation dealer, a courier, a bank, and a credit card company. In the case of merchandise distributors, the above services include reception services such as reservations and cancellations of tickets for events, concerts, and sports events. In the case of accommodation reservation providers, reception of reservations and cancellations of accommodation facilities, etc. For example, in the case of a courier company, a reception service such as collection and re-delivery of delivery items is cited. In the case of a bank and a credit card company, for example, a reception service such as change or addition of registration information is included.

  The telephone connection control server 3 is also connected to a telephone line network TN (communication means including a public telephone line (PSTN), a mobile telephone line (including a base station), etc.) via a gateway GW. (Details will be described later).

  The user telephone 4 is assigned a unique telephone number and is connected to the telephone line network TN. The user telephone 4 may be a fixed telephone or a mobile telephone.

  In addition, the PBX 5 and the store telephone Tm are installed in, for example, a store or a call center that is operated by the above business operator. The PBX 5 is a private branch exchange that accommodates a plurality of extensions included in the private network and a plurality of office lines from the telephone line network TN, and is responsible for exchange connection between these accommodated lines. Each of the store telephones Tm is assigned a unique extension number, and the store telephones Tm are divided according to services (for example, a reservation reception service and a cancellation reception service) (that is, the contents of the service). The person in charge (or department in charge) is divided according to the situation).

  For example, when there is an external line call (call) from the user telephone 4 via the telephone line network TN, the PBX 5 receives the call and transfers the call to any store telephone Tm by automatic response processing. . For example, in the automatic response process, the PBX 5 prompts the user telephone 4 to input a number corresponding to the service (for example, “1” for accommodation facility reservation, “2 for cancellation of accommodation facility reservation”). The guidance by IVR (Interactive Voice Response) such as “Please press” is transmitted. When the user of the user telephone 4 presses the number button corresponding to the desired service in response to the voice guidance, the number is transmitted to the PBX 5 as a PB signal, for example, and the PBX 5 is a number (service) indicated by the received PB signal. ) Is transferred to the store telephone Tm corresponding to.

By the way, it can be said that it is troublesome for the user of the user telephone 4 to listen to the voice guidance as described above and press the button of the number corresponding to the desired service. Thus, the user can receive the service more efficiently without performing such work.
[1-1. Configuration and function of user terminal 1]
Next, details of the configuration and functions of the user terminal 1 will be described with reference to FIG.

  FIG. 2 is a block diagram illustrating a schematic configuration example of the user terminal 1.

  As shown in FIG. 2, the user terminal 1 includes an operation unit 11, a display unit 12, a communication unit 13, a drive unit 14, a storage unit 15, an input / output interface unit 16, a system control unit 17, and the like. The control unit 17 and the input / output interface unit 16 are connected via a system bus 18. As the user terminal 1, a general-purpose personal computer can be applied.

  The operation unit 11 includes, for example, a keyboard and a mouse, receives an operation instruction from the user, and outputs the instruction content to the system control unit 17 as an instruction signal.

  The display unit 12 includes, for example, a CRT (Cathode Ray Tube) display, a liquid crystal display, and the like, and displays information such as characters and images.

  The communication unit 13 is connected to the network NW and controls the communication state with the Web server 2 or the telephone connection control server 3.

  For example, the drive unit 14 reads data from a disk DK (recording medium) such as a flexible disk, a CD (Compact Disc), a DVD (Digital Versatile Disc), and the like, and records data on the disk DK.

  The storage unit 15 includes, for example, a hard disk drive and stores an operating system (O / S), various programs, data, and the like.

  The input / output interface unit 16 performs interface processing between the operation unit 11 to the storage unit 15 and the system control unit 17.

  Next, the system control unit 17 includes a central processing unit (CPU) 17a, a read only memory (ROM) 17b, a random access memory (RAM) 17c, and the like, and performs overall control of the entire user terminal 1. The system control unit 17 functions as a display unit, a telephone connection request transmission unit, and the like in the present invention by the CPU 17a reading and executing various programs stored in the ROM 17b and the storage unit 15.

  Specifically, after starting the browser, the system control unit 17 connects to the Web server 2 based on a URL (Uniform Resource Locator) of a predetermined site (for example, an accommodation reservation site) designated by the user on the browser. Thus, the Web page provided (transmitted) is displayed on the display unit 12. The Web page is composed of, for example, HTML (HyperText Markup Language) data and image data embedded therein.

  FIG. 3 is a diagram illustrating a display example of the provided Web page. The web page shown in FIG. 3 is a page for connecting a phone to the reservation reservation company's XX store. For example, the phone number of the store (that is, the PBX 5 of the store) is information that can specify the store, It may be a store ID (identification information), which is an example of service provider information indicating a service provider).

  On the page, a telephone number input field 121 for designating the telephone number of the user telephone 4 used by the user of the user terminal 1, a “Call” button 122, and a service content selection unit 123 are provided. Yes. A URL for connecting to the telephone connection control server 3 is set (embedded) in the “Call” button 122. In addition, the service content selection unit 123 is provided with radio buttons 123a and 123b for designating a service desired by the user for each service (in this example, a reservation reception service and a cancellation reception service).

  In such a display state, the user operates the operation unit 11 to input the telephone number of the user telephone 4 in the telephone number input field 121 (for example, input with a keyboard) and to specify a desired service. When the radio button (for example, 123a) corresponding to the service is checked (for example, clicked with the mouse) and the “Call” button 122 is specified (for example, clicked with the mouse), the telephone connection control server set in the “Call” button 122 3, the user terminal 1 is connected to the telephone connection control server 3, and a telephone connection request is transmitted to the telephone connection control server 3.

  Here, the telephone connection request is, for example, a request based on HTTP (Hypertext Transfer Protocol), and the request includes address information of the source and destination, and the telephone number of the user telephone 4 specified by the user through the page. , Service information indicating a service designated by the user through the page, information that can specify a store corresponding to the page (for example, a store telephone number (or a store ID (identification information) of a store corresponding to the page), and The contents of processing requests to the telephone connection control server 3 (here, telephone connection processing, etc.) are included.

  Note that the telephone number of the user telephone 4 may be designated by the user from a list of telephone numbers stored in advance (for example, stored in a cookie) in the user terminal 1. The Web server 2 is configured so that the user can register as a member, and the user ID, password, and telephone number of the user telephone 4 of the user are registered and managed. When being displayed and authenticated by login, the Web server 2 may acquire the registered telephone number, transmit it to the user terminal 1, and display it on the Web page.

In response to the telephone connection request transmitted to the telephone connection control server 3, telephone connection processing is performed in the telephone connection control server 3 to connect the telephone between the user telephone 4 and the store telephone Tm corresponding to the service designated by the user. Will be.
[1-2. Configuration and function of telephone connection control server 3]
Next, details of the configuration and functions of the telephone connection control server 3 will be described with reference to FIG.

  FIG. 4 is a block diagram illustrating a schematic configuration example of the telephone connection control server 3.

  As shown in FIG. 4, the telephone connection control server 3 includes an operation unit 31, a display unit 32, a communication unit 33, a drive unit 34, a storage unit 35, an input / output interface unit 36, a system control unit 37, and the like. The system control unit 37 and the input / output interface unit 36 are connected via a system bus 38.

  The basic configuration of the operation unit 31, the display unit 32, the communication unit 33, the drive unit 34, the storage unit 35, and the input / output interface unit 36 includes the operation unit 11, the display unit 12, and the communication in the user terminal 1 described above. The basic configuration of the unit 13, the drive unit 14, the storage unit 15, and the input / output interface unit 16 is the same.

  The storage unit 35 stores an operating system (O / S), various programs (including the server processing program of the present invention), data, and the like. The server processing program of the present invention may be downloaded from another server or the like via the network NW, or recorded on a disk DK such as a CD-ROM and via the drive unit 34. It may be read.

  In addition, a store information database 351 is constructed in the storage unit 35.

  FIG. 5 is a diagram illustrating an example of information registered in the store information database 351.

  In the example of FIG. 5, the store information database 351 includes a store ID, a store name, a store telephone number, the presence / absence of a PBX, the contents of a service provided by the store (presented on the page), and the service. A corresponding notification number for each store (arbitrarily set for each store) is registered so as to be distinguishable for each store. The registration information is registered in advance by the operator of the telephone connection control server 3 in response to, for example, a request from a business operator that operates the store. It should be noted that in order to link with such information registration, information including the contents of services to be posted on a Web page (for example, FIG. 3) corresponding to the store is also registered in the Web server 2. Become.

  The system control unit 37 is configured such that the CPU 37a reads out and executes various programs stored in the ROM 37b and the storage unit 35, so that the telephone connection request receiving unit, the first calling unit, the second calling unit in the present invention, It functions as notification number transmission means, telephone connection control means, voice information transmission means, response detection means, and the like.

  Specifically, when the system control unit 37 receives a telephone connection request from the user terminal 1 via the network NW, the system control unit 37 responds to the user telephone 4 according to the telephone number of the user telephone 4 included in the telephone connection request. To make a call through the telephone network TN. When the user performs an incoming call response operation, the user telephone 4 responds to the call.

  Further, the system control unit 37 associates the notification number corresponding to the service indicated in the service information included in the telephone connection request with the information associated with the information included in the telephone connection request and the store information database 351. Get from.

  Further, the system control unit 37 makes a call to the PBX 5 of the store corresponding to the telephone number specified by the information that can specify the store included in the telephone connection request via the telephone line network TN. When the response (automatic response) is received from the PBX 5, the acquired notification number (that is, the notification number registered in advance in association with the service information included in the telephone connection request) is transmitted to the PBX 5 using, for example, a PB signal. To do. The PBX 5 that has received the notification number transfers the call to the store telephone Tm corresponding to the extension number set in advance in association with the notification number.

  Here, when the user of the store telephone Tm (the person in charge of the store) raises the handset (answers the call) in response to the telephone transfer, the telephone from the user telephone 4 is sent to the store telephone Tm. If the audio information indicating that the page is used is transmitted, it is desirable that the store side can measure the advertising effect due to the posting on the Web page. The voice information is transmitted by, for example, automatically playing back a voice that has been recorded in advance by the IVR function and sending it to the store telephone Tm through the telephone line network TN. The IVR function may be configured to be incorporated in the telephone connection control server 3 (or configured so that a device having the IVR function is connected to the telephone connection control server 3), or may be incorporated in the PBX 5. You may comprise as follows.

Then, the system control unit 37 forms a communication path between the user telephone 4 that responds to the call to the user telephone 4 and the store telephone Tm that is transferred by the telephone at the store PBX 5 based on the notification number. Then, both phones are connected (connected). Thus, the user can make a call with the user of the store telephone Tm (the person in charge of the store) through the user telephone 4, and can receive a service (for example, an accommodation reservation service) from the person in charge.
[2. Operation of telephone connection control system S]
Next, the operation of the telephone connection system S according to the present embodiment will be described with reference to FIG.

  FIG. 6 is a sequence diagram showing information exchange and the like in the telephone connection control system S.

  First, in the state where a page as shown in FIG. 3 is displayed on the user terminal 1, the user designates the telephone number of the user's own telephone 4 in the telephone number input field 121, and the desired service is a radio button. When the “Call” button 122 is designated, the above-described telephone connection request (for example, a request based on HTTP) is transmitted from the user terminal 1 to the telephone connection control server 3 (step S1).

  Next, when the telephone connection request is received by the telephone connection control server 3, a call is made to the user telephone 4 via the telephone line network TN according to the telephone number of the user telephone 4 included in the telephone connection request. Is performed (transmission of a calling signal) (step S2). Then, when a response to the call is detected by the telephone connection control server 3 (reception of response signal) (step S3), the telephone connection is associated with information that can specify the store included in the telephone connection request. A notification number corresponding to the service indicated in the service information included in the request is acquired from the store information database 351 (step S4). At this time, for example, the telephone connection control server 3 sends to the user telephone 4 voice information (for example, voice information of “PuruLururu”) that says “Please connect to the store. The user waits while listening to the audio information until the connection is established.

  Next, the telephone connection control server 3 connects the telephone line network TN to the PBX 5 of the store corresponding to the telephone number (for example, obtained from the store information database 351) specified by the information that can specify the store included in the telephone connection request. (Step S5), and when there is a response (automatic response) to the call from the PBX 5 (step S6), the acquired notification number is sent from the telephone connection control server 3, for example, a PB signal. Is transmitted to the PBX 5 (step S7).

  Next, the telephone call is transferred to the store telephone Tm corresponding to the extension number set in advance in association with the notification number in the PBX 5 (step S8).

  On the other hand, after the process of step S7, the telephone connection control server 3 confirms that the user of the store telephone Tm lifts the receiver in the telephone transfer from the PBX 5 to the store telephone Tm in step S7. Is notified (for example, 3 seconds later), and the voice information (for example, “XX phone” indicates that the call from the user telephone 4 is due to the use of the above page to the store telephone Tm. (Please press the * button to connect to the user ") (step S9). In response to this, when the user of the store telephone Tm lifts the handset of the store telephone Tm and presses, for example, the * button (step S10), this is detected by the telephone connection control server 3 (the * button is pressed). A response is detected) (step S11), a communication path is formed between the user telephone 4 and the store telephone Tm, and both telephones are connected (step S12). Thereby, the telephone connection control server 3 can confirm that the telephone transfer is performed from the PBX 5 to the store telephone Tm, and the user of the store telephone Tm lifts the receiver and presses the * button. Conventionally, when telephone transfer is performed from the PBX 5 to the store telephone Tm, the telephone connection control server 3 has a problem that it is difficult to confirm that, but the use of the store telephone is performed as in the process of step S9. By sending audio information (that is, audio information prompting the user to press a predetermined button) to cause a user to press a predetermined button (for example, a button of *), and detecting a corresponding PB signal, the PBX 5 The telephone transfer to the store telephone Tm can be confirmed. In this way, even if a new function is not provided on the store telephone Tm side, the user of the store telephone Tm is a service via the telephone connection control server 3 only by changing the software specification of the telephone connection control server 3. Since it can be recognized, it is not necessary to install a special store telephone Tm, and it is possible to reduce the cost of system construction.

  Thus, the call time is measured by the telephone connection control server 3 from the time when the user telephone 4 and the store telephone Tm are connected, and when a predetermined time (for example, 30 minutes) elapses, a billing process is performed (the predetermined time). Calls until the time has passed are treated as invalid calls). In addition, since the call time is measured from the time when the telephone connection control server 3 correctly confirms that the telephone transfer from the PBX 5 to the store telephone Tm is completed, the call time can be measured more reliably.

  As described above, according to the above-described embodiment, the telephone connection control server 3 has the telephone number designated by the user through the page displayed on the user terminal 1, the service information indicating the service designated by the user, and A telephone connection request including information that can specify a store is received, a call is made to the user telephone 4 corresponding to the telephone number included in the telephone connection request, and a store included in the telephone connection request is specified. When a call is made to the PBX 5 corresponding to the telephone number specified by the possible information and a response to the call is received from the PBX 5, it is registered in advance in association with the service information included in the telephone connection request. A communication path between the store telephone Tm and the user telephone 4 to which the notification number is transmitted to the PBX 5 and transferred by telephone based on the notification number Since both the telephones are formed and configured to be connected, the user can specify a desired service in advance together with his / her telephone number on the page displayed on the user terminal 1, and the user of the user telephone 4 provides voice guidance. The troublesomeness of listening and pressing the number of the desired service can be eliminated, and the user's telephone can be quickly connected to the store.

  Also, in the telephone transfer from the PBX 5 to the store telephone Tm, the telephone connection control server 3 indicates that the telephone from the user telephone 4 is due to the use of the page for the store telephone Tm. If it is configured so that information is transmitted, the store side can measure the advertising effect due to the posting on the Web page.

  Furthermore, the voice information transmitted to the store telephone Tm includes voice information that prompts the user to press a predetermined button, and the telephone connection control server 3 transmits the voice information from the store telephone Tm to which the voice information is transmitted. By detecting the response to the voice information (by the user (the person in charge at the store) raising the handset and pressing a predetermined button), it is possible to confirm the completion of the telephone transfer to the store telephone Tm.

  In the above embodiment, for example, when the login process is performed before and after the user terminal 1 acquires the Web page from the Web page and the user of the user terminal 1 is logged in, the above-described telephone connection request is made. The telephone connection control server 3 that has received the telephone connection request includes a user ID (acquired from a cookie, for example) of the user, and sends a message notification request including the user ID and the store ID included in the telephone connection request to the IM. (Instant messenger) You may comprise so that it may transmit to a service provision server. This IM service providing server is a server that supports transmission / reception of instant messages (for example, based on the well-known SIP (Session Initiation Protocol), etc.) performed between terminals through the network NW, and includes the store ID and IP address of each store. A database for registering information, information indicating the presence or absence of login, and the like is provided. When the IM service providing server receives the message notification request, if the IM service providing server refers to information indicating the presence / absence of login corresponding to the store ID included in the message notification request from the database and is logged in, the message notification request is received. A user information presentation request message including the included user ID is generated, and the message is sent to the terminal of the store (for example, the vicinity of the store telephone Tm described above) according to the address information corresponding to the store ID included in the message notification request. (Push type distribution). In the store terminal, the user information presentation request message is received by the active messenger, and the user registration information corresponding to the user ID included therein is extracted from the database and displayed on the screen. Thereby, the user of the store telephone Tm can browse the registration information of the user on the screen of the store terminal with good timing when starting a phone call with the user.

  In the above embodiment, the user inputs the telephone number of the user telephone 4 in the telephone number input field 121 of the Web page in the user terminal 1, specifies the desired service with the radio button, and the “Call” button 122 However, as another example, for example, a management server is provided between the user terminal 1 and the telephone connection control server 3, and the user is connected to the telephone connection control server 3. When the user inputs the telephone number of the user telephone 4 and designates the desired service with a radio button and designates the “Call” button 122, the user terminal 1 is connected to the management server, and the telephone connection request is managed. You may comprise so that it may transmit with respect to a server. In this case, the management server transfers the received telephone connection request to the telephone connection control server 3, and when the telephone connection control server 3 receives the telephone connection request from the management server, the management server performs processing such as the telephone connection processing described above. Become. In this case, the management server and the telephone connection control server 3 constitute the “server device” of the present invention.

It is a figure showing the example of outline composition of telephone connection control system S concerning this embodiment. 2 is a block diagram illustrating a schematic configuration example of a user terminal 1. FIG. It is a figure which shows the example of a display of the provided web page. 3 is a block diagram illustrating a schematic configuration example of a telephone connection control server 3. FIG. It is a figure which shows an example of the information registered into the shop information database. It is a sequence diagram which shows the exchange of information etc. in the telephone connection control system S.

Explanation of symbols

1 User terminal 2 Web server 3 Telephone connection control server 4 User telephone 5 PBX
Tm Store telephone 11, 31 Operation unit 12, 32 Display unit 13, 33 Communication unit 14, 34 Drive unit 15, 35 Storage unit 16, 36 I / O interface unit 17, 37 System control unit 18, 38 System bus S Telephone connection control system

Claims (7)

In a telephone connection control system comprising a server device and a terminal device that has a browser function and can be connected to the server device via communication means,
The terminal device
Display means for displaying a predetermined page;
A telephone connection request including a telephone number specified by a user through the displayed page, service information indicating a service specified by the user, and service provider information indicating a provider of the service is sent to the server device. A telephone connection request transmitting means for transmitting;
With
The server device
A telephone connection request receiving means for receiving the telephone connection request;
First calling means for making a call to the first telephone terminal device corresponding to the telephone number included in the telephone connection request via a communication means;
Second calling means for making a call via a communication means to a telephone exchange corresponding to a telephone number specified by the service provider information included in the telephone connection request;
A notification number for transmitting a notification number registered in advance in association with service information included in the telephone connection request to the telephone switch when a response to the call by the second calling means is received from the telephone switch A transmission means;
Voice information indicating that the call from the first telephone terminal apparatus is due to the use of the page is transmitted to the second telephone terminal apparatus to which the telephone switch is transferred based on the notification number. Voice information transmitting means for transmitting a predetermined time after transmission of the notification number;
Telephone connecting said first telephone terminal device in response to the call by the first call unit, formed to both of the telephone terminal device communication path between said second telephone terminal Connection control means;
A telephone connection control system comprising: A telephone connection request including a telephone number designated by the user through a predetermined page displayed on the terminal device, service information indicating the service specified by the user, and service provider information indicating the provider of the service is received. A telephone connection request receiving means;
First calling means for making a call to the first telephone terminal device corresponding to the telephone number included in the telephone connection request via a communication means;
Second calling means for making a call via a communication means to a telephone exchange corresponding to the telephone number specified by the service provider information included in the telephone connection request;
A notification number for transmitting a notification number registered in advance in association with service information included in the telephone connection request to the telephone switch when a response to the call by the second calling means is received from the telephone switch A transmission means;
Voice information indicating that the call from the first telephone terminal apparatus is due to the use of the page is sent to the second telephone terminal apparatus transferred by the telephone switch based on the notification number. Voice information transmitting means for transmitting a predetermined time after transmission of the notification number;
Telephone connecting said first telephone terminal device in response to the call by the first call unit, formed to both of the telephone terminal device communication path between said second telephone terminal Connection control means;
A server device comprising: The server device according to claim 2,
The server apparatus, wherein the telephone number included in the telephone connection request is input by the user in a telephone number input field provided on a page displayed on the terminal device. The server device according to claim 3,
The server apparatus, wherein the voice information includes voice information that prompts the user to press a predetermined button. The server device according to claim 4,
A server device, further comprising response detection means for detecting a response to the voice information from the second telephone terminal device to which the voice information has been transmitted.   A server processing program for causing a computer to function as the server device according to any one of claims 2 to 5. A telephone connection request including a telephone number designated by the user through a predetermined page displayed on the terminal device, service information indicating the service specified by the user, and service provider information indicating the provider of the service is received. Process,
Making a call to the first telephone terminal device corresponding to the telephone number included in the telephone connection request via communication means;
Making a call via communication means to a telephone exchange corresponding to the telephone number specified by the service provider information included in the telephone connection request;
When a response to the call from the telephone exchange is received from the telephone exchange, a notification number registered in advance in association with service information included in the telephone connection request is transmitted to the telephone exchange;
Voice information indicating that the call from the first telephone terminal apparatus is due to the use of the page is sent to the second telephone terminal apparatus transferred by the telephone switch based on the notification number. Transmitting a predetermined time after transmission of the notification number,
Connecting said first telephone terminal device in response, the formation to both a telephone terminal device communication path between said second telephone terminal to said call to said first telephone terminal Process,
Telephone connection control method, which comprises a.

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