JP2006195855A - Business model related to order intake/delivery of souvenir - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a business model and a system, allowing a user to easily purchase a souvenir actually wished by the user. <P>SOLUTION: In this business model, a plurality of stores are preregistered in a management part; an order intake corner providing commodity information of souvenirs of the stores is provided in a lobby or the like of a hotel; an order from the user is received, and order contents of a commodity and a destination or the like are transmitted to the management part; the management part transmits the order contents to the corresponding store; and the ordered commodity is delivered to a designated place from the store receiving the order. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a business model and system for ordering / delivery of souvenirs at a travel destination.

  Speaking of travel, choosing souvenirs is also fun. Even on hot spring trips where you can spend a leisurely time, even if you choose "Is this good for that person?" However, for business trips in business where time cannot be taken, and for admission, graduation, and transfer, etc., you can choose souvenirs without being convinced at the station or airport. There are many cases. In such a case, you may regret later saying, “I should buy more souvenirs that are more systematic.” The recipient may also think, “Is this again? It is necessary to propose a sales floor with a new concept that allows you to choose souvenirs on your trip slowly, fun and smart.

  Patent Documents 1 and 2 below disclose a business model (delivery method) and a delivery system applicable to the delivery of souvenirs.

Japanese Patent Publication No. 07-120372 JP 02-284336

  For example, it is desirable to purchase souvenirs that exist elegantly during a leisurely time in a large lobby while staying at a hotel. Never want to buy souvenirs that can be convinced by the gifting party, not the usual items that are piled up in the souvenir corner of a station.

  In order to solve the above-described problem, in the business model according to the first aspect of the present invention, a plurality of stores are registered in advance in the management unit; product information of souvenirs of the stores is stored in a hotel lobby or the like. An order receiving section is provided; an order from a user is received, and the contents of an order such as a product and a delivery destination are transmitted to the management unit; the management unit transmits the order content to the corresponding store; The ordered product is delivered to the designated place from the store that received the request.

  Preferably, the plurality of stores pay a predetermined registration fee to the management unit; and the management unit pays a predetermined cost to a provider of the installation place of the order receiving corner.

  The provider of the installation location of the management unit and the order receiving corner can be a public facility such as a hotel, a station, or an airport.

  Embodiments of the present invention are described using the following examples.

  FIG. 1 is a block diagram showing an outline of a business model (system) according to an embodiment of the present invention. The business model 10 according to the embodiment is ordered from an order receiving unit 14a, 14b, 14c,... That receives an order for a product, a management unit 12, and a plurality of stores 16a, 16b, 16c,. Are provided with delivery units 18a, 18b, 18c,.

  Stores 16a, 16b, 16c,... Are registered in the management unit 12 in advance. The order receiving units 14a, 14b, 14c,... Are installed in a hotel lobby or the like, and include an order receiving corner that provides merchandise information on souvenirs handled at the stores 16a, 16b, 16c,. When there is an order from a customer, the order contents such as a product and a delivery destination are transmitted to the management unit 12. The management unit 12 transmits the order details to the corresponding store. The stores 16a, 16b, 16c,... That have received the orders deliver the ordered products to the designated locations via the delivery units 18a, 18b, 18c,.

  The order receiving units 14a, 14b, 14c... Can include an order receiving agency (operator) 112 (see FIGS. 2 and 3) in addition to the “souvenir information providing device” 200 as shown in FIG. The souvenir information providing device 200 can be installed in public facilities such as a hotel lobby, a station, and an airport.

  It is also possible for the hotel to serve as both the order receiving unit and the management unit 12. In this case, a plurality of stores handling souvenirs are registered in the hotel, orders are received directly at the hotel reception etc., and the order details are transmitted from the hotel to the stores.

  The order receiving units 14a, 14b, 14c..., The management unit 12, the stores 16a, 16b, 16c..., The delivery units 18a, 18b, 18c. It is linked by means. The delivery units 18a, 18b, 18c,... Are courier companies, motorcycle flights, etc. that are activated at the request of the stores 16a, 16b, 16c,. In addition, the form directly delivered from each store 16a, 16b, 16c ... can be taken.

  The stores 16a, 16b, 16c... Are not necessarily limited to souvenir specialty stores, but are a wide concept including normal restaurants, miscellaneous goods, and the like. Therefore, it is not necessary to limit the products handled to souvenirs. In addition, there is actually no physical store, and it is possible to take the form of factory direct delivery. That is, depending on the situation, the stores 16a, 16b, 16c... Can be regarded as a wide concept including manufacturing factories, mail order companies, and the like.

  FIG. 2 is a block diagram illustrating an example of a flow of charges / costs in the embodiment. In this example, the order receiving units 14a, 14b, 14c... Exist in the hotel and assume cash settlement. The customer 110 orders goods through the operator of the order agent 112 and pays the goods at the front of the hotel 104. The hotel 104 pays the product price to the store 16a via the management unit 12. The management unit 12 pays a predetermined fee to the ordering agency 112 and simultaneously pays an installation fee for the equipment (FIG. 4) to the hotel 104. The store 16a pays a registration fee, an advertising fee, a management fee, and the like to the management unit 12.

  FIG. 3 shows the flow of charges / costs in another embodiment, and assumes settlement by credit card. The customer 110 informs the operator of the order agent 112 of the product order and credit card information. The order agent 112 confirms credit card credit and accepts an order in the case of OK. The merchandise price is paid from the credit company 122 to the store 16a via the management unit 12. The management unit 12 pays a predetermined fee to the ordering agency 112 and simultaneously pays an installation fee for the equipment (FIG. 4) to the hotel 104. The store 16a pays a registration fee and a management fee to the management unit 12. In addition, the payment method of goods price can select various methods, such as price exchange by a carrier other than cash and a credit card.

  FIG. 4 is an explanatory diagram (front view) illustrating an outline of the souvenir information providing apparatus 200 according to the embodiment. The device 200 includes a liquid crystal display unit 202 for displaying advertisements (moving images, still images) of the registered stores 16a, 16b, 16c... And products (still images) of the stores 16a, 16b, 16c. ), A brochure holder 206 for placing product brochures of the stores 16a, 16b, 16c..., And telephones 208a and 208b directly connected to the operator 112. The device 200 is installed in, for example, a hotel lobby, a station premises, or an airport.

  The user (customer) 110 selects a product shown on the product display unit 204 in front of the device 200, and uses the telephones 208a and 208b to talk to the operator via a toll-free number and place an order. When placing an order, the purchase product, purchaser name, delivery destination, desired delivery date and time, etc. are communicated. As a delivery destination, a hotel room, a home, a friend's house, etc. where the self is staying can be freely specified. The operator places an order after confirming the stock status and the like at the store handling the ordered product. If the operator can check the stock status of each store in real time or periodically (every day), it is not necessary to check the stock every time an order is placed, and the order receiving work can be performed quickly.

  The user (customer) 110 can take the pamphlet in the pamphlet holder 206 back to the hotel room and place an order from the room. In addition, when an order agent is not used, it can be ordered directly at a hotel. When the hotel is responsible for the management unit 12, the product information of the stores 16a, 16b, 16c,. Further, a configuration in which the companion prompts the tasting of the product and receives the order directly in front of the device 200 may be adopted.

  FIG. 5 shows an example of a system for achieving the business model according to the present invention. In the example of FIG. 5, the IT is made as much as possible. A server or a personal computer is installed in the store 16a, the order receiving unit 14a (device 200), the management unit 12, and the delivery unit 18a, and is connected to the Internet 250.

  In addition to the control unit, the server or personal computer of the store 16a has a customer data storage unit that stores data related to customers, an inventory data storage unit that stores data related to the inventory status of products, and a delivery management that stores data related to the delivery status of products A data storage unit is included. Customer information is added to the customer data storage unit at each order. The inventory data may be configured to be confirmed from the order agent 112 or the management unit 12 through the Internet 250. The delivery management data can be checked in conjunction with the delivery unit 18a for the delivery status of the product. In addition, it is preferable that the delivery management data can be confirmed from the order agent agency 112 or the management unit 12.

  The server provided in the management unit 12 holds, in addition to the control unit, a customer data storage unit that stores data related to customers, a terminal data storage unit that monitors the operation status of the device 200, and registered store information. It has a store data storage unit and an order data storage unit for holding information on purchased products. Based on the data stored in the order data storage unit, the management unit 12 can analyze the customer's age group, popular products, the relationship between the product and the installation location of the device 200, and the like. Based on this, it is possible to appropriately adjust the store to be used, the type of product to be handled, the time, the location, and the like. Customer data can be managed in conjunction with the order data for each order.

  In addition to the control unit, the server or personal computer of the delivery unit 18a includes a delivery management data storage unit that holds at least data related to the delivery status of the product.

  The device 200 installed in the order receiving unit 14a displays an advertisement of an input unit (touch panel, keyboard, etc.) that allows the customer 110 to order through the Internet 250, and registered stores 16a, 16b, 16c. Liquid crystal display unit (202), an advertisement data storage unit such as a DVD for holding advertisement data to be displayed on the display unit, and an order data storage unit for temporarily storing data input from the input unit. The input unit is a concept including the above-described telephones 208a and 208b.

  The advertisement information displayed on the display unit 202 is stored in a DVD, HD, or the like, and the contents can be switched at a constant cycle. When placing an advertisement on the moving image display unit 202, each store pays an additional cost to the management unit 12.

As described above, according to the present invention, a souvenir that the user really wants can be easily purchased. That is, the following effects can be expected.
1. You can slowly select and buy popular souvenirs on the road.
2. The operator can order anytime, 24 hours a day.
3. While staying at the hotel, you can deliver the desired item to your room.

It is a block diagram which shows the outline of the business model which concerns on the Example of this invention. It is a block diagram which shows an example of the flow of the price and expense in an Example. It is a block diagram which shows the other example (credit company intervention) of the flow of the price and expense in an Example. It is explanatory drawing (front view) which shows the outline of the "souvenir information provision apparatus" which concerns on an Example. It is a block diagram (network diagram) which shows the outline of the system which concerns on the Example of this invention.

Explanation of symbols

12 management part 14a, 14b, 14c ... order receiving part 16a, 16b, 16c ... store

Claims (4)

Set up a management department;
A plurality of stores handling souvenirs are registered in the management unit in advance;
In the hotel lobby, etc., there will be an order reception corner to provide product information on souvenirs of the store;
Sending the contents of the order based on the order from the user, such as the product and delivery destination, to the management unit;
The management unit transmits the order details to the corresponding store;
A method for ordering and delivering souvenirs, wherein the ordered product is delivered to a designated place from the store where the order is received. The plurality of stores pay a predetermined registration fee to the management unit,
The method for ordering and delivering souvenirs according to claim 1, wherein the management unit pays a predetermined cost to a provider of an installation place of the order reception corner.   The method for ordering and delivering souvenirs according to claim 1 or 2, wherein a provider of an installation location of the management unit and the order reception corner has the same personality. 4. The method for ordering and delivering souvenirs according to claim 3, wherein a provider of the installation location of the management unit and the order receiving corner is a hotel or a public facility.

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