JP2005334205A - Mental health care system and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide appropriate mental care services liberated from time constraint and mental burden caused by receiving regular outpatient treatment. <P>SOLUTION: A Web server 3 is provided with a data transmitting/receiving part 31 transmitting/receiving data through Internet 2, an assessment part 32 interactively acquiring a stress state of a user and measuring the stress state of the user, a stress education part 33 presenting a measurement result by the assessment part 32 to the user, a follow-up part 34 interactively counseling the user using the measurement result by the assessment part 32, and a navigation part 35 providing information related to specialized institutions according to the counseling result by the follow-up part 34. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a mental health care system and method for providing a mental health care service through a communication network such as the Internet.

  In recent years, so-called “in-house depression”, which is recognized only as a cause of psychological stress in the workplace, has become a problem. Such in-house depression is not a target for treatment because it is mildly maladaptive, but it is said to require help and support. This feeling of fatigue, tension, and physical discomfort due to psychological stress inactivate the entire workplace, causing a decrease in productivity (for example, see Non-Patent Document 1).

As measures against such in-house depression, various institutions that provide mental health care services such as stress management have been established.
Shotaro Kosugi, “In-house Depression-Techniques for Controlling Workplace Stress”, Kokoro Library

  However, in the facility providing the mental health care service described above, there is a problem that the user has to go to the hospital, and the time and labor are burdened. In particular, since the above-mentioned internal depression is a mild depression, it may not be a motivation to go to the hospital, and the hospital itself may be a mental burden on the user.

  Therefore, the present invention has been made in view of the above points, and provides a mental health care system and method capable of using an appropriate mental health care service without requiring time and mental burdens due to hospital visits. The task is to do.

  In order to solve the above-described problems, the present invention provides a data transmitting / receiving unit that transmits and receives data through a communication network, and an assessment unit that acquires a user's stress state in an interactive manner and measures the user's stress state through the data transmitting / receiving unit. Depending on the counseling result by the follow-up unit, the stress education unit that presents the measurement results from the assessment unit to the user, the follow-up unit that provides counseling to the user interactively using the measurement results from the assessment unit And a navigation unit that provides information on specialized institutions.

  In the above invention, it is preferable to further include a consulting unit that measures stress states of a plurality of persons belonging to the organization and performs counseling of the organizational unit based on the measurement result.

  In the above invention, it is preferable to further include a communication unit that performs counseling in a face-to-face manner with a user by transmitting and receiving video and audio through a communication network based on a measurement result by the assessment unit.

  As described above, according to the present invention, it is possible to provide an appropriate mental health care service without requiring time and mental burdens for hospital visits regarding stress management for psychological stress such as in-house depression.

  Embodiments of the present invention will be described with reference to the drawings. FIG. 1 is an explanatory diagram showing a schematic configuration of a mental health care system according to the present embodiment.

  As shown in FIG. 1, the mental health care system according to the present embodiment is generally configured from user terminals 11 to 14 that can be connected to the Internet 2 and a Web server 3 arranged on the Internet 2.

  The user terminals 11 to 14 are arithmetic processing devices including a communication device for connecting to the Internet 2 and a CPU, a general-purpose computer 13 such as a personal computer, a PDA (Personal Digital Assistance) 11, a camera-equipped mobile phone 12. In addition, a videophone device 14 capable of making a videophone call with the imaging camera 14a and a communication function is included.

  These user terminals 11 to 14 can transmit and receive data to and from the Web server 3 by a browser function. The browser function is realized by application software for browsing Web pages. It downloads HTML (HyperText Markup Language) files, image files, music files, etc. from the Internet, analyzes the layout, and displays / plays them. With this browser function, it is possible for the user to transmit data from the user terminals 11 to 14 to the Web server using a form, or to operate application software described in various computer languages.

  In addition, this browser function can transmit and receive streaming moving images in the packet data format, which enables videophone calls to and from the Web server 3 through the Internet 2.

  The Internet 2 is a distributed communication constructed by connecting various communication lines (public lines such as telephone lines, ISDN lines, ADSL lines, private lines, wireless communication networks) using the communication protocol TCP / IP. This communication network includes a LAN such as an intranet (company network) or a home network based on 10BASE-T or 100BASE-TX.

  The Web server 3 is a server computer that transmits information such as HTML (HyperText Markup Language) files, image files, music files, etc. in a document system such as the World Wide Web (WWW) or software having such a function. And information such as images are stored, and in response to requests from client software such as a web browser, such information is transmitted through an IP network such as the Internet.

  Specifically, the Web server 3 includes a data transmission / reception unit 31 that transmits and receives data through the Internet 2, an assessment unit 32 that acquires a user's stress state in an interactive manner and measures the user's stress state, and a measurement performed by the assessment unit 32. A stress education unit 33 that presents the results to the user, a follow-up unit 34 that provides counseling to the user in an interactive manner using the measurement results from the assessment unit 32, and a specialist according to the counseling results from the follow-up unit 34 And a navigation unit 35 that provides information on the engine.

The assessment unit 32 is roughly divided into two functions: analysis for individuals and analysis for organizations. For personal analysis, there are seven elements related to stress,
1. Workplace stressor Family stressor 3. Coping (strategies for dealing with stressors)
4). 4. Psychological stress response caused by stressors 5. Social support to assist stressed parties 6. Social skills that are interpersonal skills of the parties Analyzing the stress status of individual units from a variety of perspectives based on job satisfaction. Specifically, questions about 150 to 200 questions are presented to the user in an interactive manner, and how much is applicable in five stages (not applicable at all, not applicable at all, neither is applicable, is applied somewhat, or is applied well) Let me answer by selecting from.

  These questions are prepared in advance in several patterns and accumulated in the inspection sheet DB 41, and are selected appropriately so that duplicate patterns are not applied to the same user. These questions and answers are transmitted and received through the data transmission / reception unit 31, for example, in HTML data. The answers to the question items are accumulated in the user DB 44 together with the question ID for identifying the question pattern.

  The analysis procedure is as follows.

(1) Matching personal data acquired from companies with the results of the assessment unit 32
(2) Calculate age from age
(3) Determine the same answer tendency
(4) If you answered 1 to 5 or more that counted the number of 1 that answered 1 in the lie item, there was a strong possibility of answering a lie → Answered 1 to 3 to 4 that did not display the survey results If there is a possibility of answering a lie → The survey result is displayed, but a cautionary comment is displayed
(5) Count the number of defects
(6) Refer to the numerical value (different according to age) of another item “Item Average List” in which numerical values are embedded in the missing part.
(7) Calculation of scale score
(8) As for the presence or absence of support, it is considered that there is a deficit if it is deficient or not, but if any of the following 5 items are answered
(9) According to Table 1, surveyees are grouped according to support

(10) According to Table 2, support score calculation

(11) Convert score to deviation value Basic formula: (Each score-average value) / standard deviation x 10 + 50 = deviation value
(12) Level assignment
(13) Seeking the highest stressor, highest stress response, highest skill / lowest skill, highest coping
(14) Assignment of comments based on (12) and (13)
(15) File Creation The stress education unit 33 is a module that feeds back the test results from the assessment unit 32 to the user himself / herself. By feeding back the test results to the user himself / herself, the user himself / herself becomes aware of the stress and is aware of the stress. ”And make the importance of stress management recognized. The feedback of the inspection result can be transmitted to the user terminals 11 to 14 in the HTML format, for example, and browsed by a browser, or can be changed to mailing or the like as necessary. For this feedback, a feedback sheet is generated by combining the user's answer stored in the user DB 44 and the comment text stored in the feedback sheet DB 42.

The feedback in this embodiment is
(1) Overall evaluation
(2) Stressor
(3) Coping
(4) Social skills
(5) Social support
(6) Comments on 6 items of psychological stress responses and graph display of indices (points).

  The overall evaluation shows what kind of coping (coping method) the user is using for what kind of stressor (the cause of stress), and what kind of work adaptation is the result. Comment on the overall results of the test.

  The stressor categorizes the stressor felt by the user into two types, a quantitative stressor and a qualitative stressor, and displays an index indicating how much each of them feels a burden. The value of this index is a deviation value display, and the greater the numerical value, the stronger the stressor is felt. As a quantitative stressor, for example, there are too many jobs, the level is too high, and you feel you can't do your job within the given time (too much work), or the job you are given due to time There is a situation (temporal urgency) that there is not enough room to perform well, and as a qualitative stressor, you feel that you do not have a clear understanding of the purpose and goals of your job, and the role you should play in your organization (Role is unclear) or due to lack of ability, etc., the situation in which the job being performed is controlled or controlled by the main residence, or the situation is felt that there is no influence on the surroundings (lack of discretion) and so on.

  Coping expresses by what index how much coping the user uses for the stressor. As types of coping, there are active coping (problem solving, consultation, etc.) and passive coping (problem neglecting, patience).

  The social skill expresses the level of the user's social skill as an index and indicates the user's own ability to solve social stress. Social skills include troubleshooting skills (skills that resolve and alleviate problems and tensions that occur with the other party and make the relationship in good condition), management skills (skills and desires given to them) Skills to work in. Specifically, this refers to skills such as setting up work and giving instructions to others), communication skills (accurately communicating their intentions and intentions to the other party, Skill to advance conversation).

  Social support expresses the level of social support of a user as an index, and indicates the degree of human relationships that support the user around the user. For example, in the workplace, there are support from superiors, colleagues, and subordinates.

  Psychological stress responses are divided into five stages: “fatigue”, “irritability”, “tension”, “physical discomfort”, and “depressed feeling” in the order of their depth. Each level is displayed as an exponent.

  The follow-up unit 34 is a module that performs an intake interview (preliminary interview) after the inspection by the assessment unit 32 is performed. Specifically, the intake interview is performed by collating the data accumulated in the feedback sheet DB 42 and the user DB 44, extracting items characterizing the user's stress state, and using the extraction result, the user is again asked questions and Present the confirmation items, confirm the stress status by the user's response to it, and suggest the necessity of counseling and future countermeasures.

  The navigation unit 35 includes a specialized organization DB 43 that accumulates contact information (address, telephone number, e-mail address, etc.) for specialized organizations, selects a specialized organization that meets the coping policy determined by the follow-up unit 34, The contact information is retrieved from the specialized institution DB 43 and presented to the user.

  In addition, the Web server 3 measures a stress state of a plurality of persons belonging to an organization in order to carry out mental health care in an organizational unit such as a company, and based on the measurement result, a consulting unit that performs counseling of the organizational unit 36.

  The consulting unit 36 aggregates the results of the diagnosis by the assessment unit 32 in the organizational user DB 45 and analyzes it from various branches such as departments, job types, job titles, age groups, employment forms, and department sizes. , Consulting on organizational stress management. Consulting content includes proposals for managers and managers in organizational units, grasping and recognizing organizational stress conditions, extracting problems, and proposing measures.

  Furthermore, the Web server 3 includes a communication unit 37 that performs counseling in a face-to-face manner with a user by transmitting and receiving video and audio via the Internet 2.

  The communication unit 37 is a means for performing counseling for users through the Internet, and performs necessary questions and answers and advice while referring to the user DB 44 and the organization user DB 45. This question and answer, advice, etc. may be performed by a counselor through communication means such as a video phone, or automatically, for example, by reflecting information accumulated in each DB by animation or computer graphics programmed with a predetermined pattern of operation. It may be done automatically.

(Mental health care method)
By operating the mental health care system having the above configuration, the mental health care method of the present invention can be implemented. FIG. 2 is a flowchart showing the operation of the mental health care system according to the present embodiment. FIG. 4A shows mental health care for individuals, and FIG. 4B shows mental health care for organizations.

  For both individuals and organizations, first, a lecture on workplace mental health is performed (S101 and S201). This encourages users to recognize the existence of longitudinal workplace maladjustment conditions, such as internal depression, and to understand that countermeasures are needed.

  Next, the inspection is performed through the Web (S102 and S202). This inspection is performed by performing various questions and answers through the web page by the assessment unit 32 described above.

  Thereafter, in the case of personal mental health care, a feedback sheet is presented to the user through the web page (S103), and guided to the intake interview according to the inspection result or according to the user's request (S104). Then, according to the result of the intake interview, the counseling is performed through a video phone or the navigation unit 35 introduces a specialized organization to perform stress management.

  On the other hand, in the case of mental health care for organizations, an analysis result report for each organizational unit is prepared and presented through a web page, mail, interview, etc. (S203), and organizational consulting is conducted (S204). The manager makes proposals / measures proposals in organizational units (S205), grasps / recognizes organizational stress conditions, extracts problems, proposes measures, etc. (S206).

(Functional effects of mental health care system and method)
According to the mental health care system and method according to the present embodiment described above, an appropriate mental health care service can be provided for stress management for psychological stress such as in-house depression, without requiring time and mental burden during hospital visits. Can be provided.

  In particular, in this embodiment, mental health care including consulting in organizational units can be performed by the consulting unit 36. Therefore, not only stress management at the individual level but also improvement of the working environment, etc. Measures can be taken.

  Furthermore, since the communication unit 37 performs consulting using an Internet videophone, it is possible to communicate directly with the user without incurring the burden of hospital visits, etc., so that appropriate stress management is achieved while reducing the burden on the user. Can be realized.

It is explanatory drawing which shows schematic structure of the mental health care system which concerns on embodiment. It is a flowchart figure which shows the procedure of the mental health care method using the mental health care system which concerns on embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 2 ... Internet 3 ... Web server 11-14 ... User terminal 12 ... Mobile phone 13 ... General-purpose computer 14 ... Video telephone apparatus 14a ... Imaging camera 31 ... Data transmission / reception part 32 ... Assessment part 33 ... Stress education part 34 ... Follow-up part 35 ... navigation part 36 ... consulting part 37 ... communication part 41 ... inspection sheet DB
42 ... Feedback sheet DB
43… Specialist DB
44 ... User DB
45 ... Organization user DB

Claims (6)

A data transmitting / receiving unit that transmits and receives data through a communication network;
An assessment unit that acquires a user's stress state interactively through the data transmission / reception unit and measures the user's stress state;
A stress education unit for presenting the measurement result by the assessment unit to the user;
A follow-up unit for counseling the user in an interactive manner using the measurement results by the assessment unit;
A mental health care system comprising: a navigation unit that provides information on a specialized institution according to a counseling result by the follow-up unit.   The mental health care system according to claim 1, further comprising a consulting unit that measures stress states of a plurality of persons belonging to the organization and performs counseling of the organizational unit based on the measurement result.   The mental section according to claim 1, further comprising a communication unit that performs counseling with a user by transmitting and receiving video and audio through the communication network based on a measurement result by the assessment unit. Health care system. A method of performing mental health care by transmitting and receiving data through a communication network,
In the assessment unit arranged on the communication network, acquiring a user's stress state in an interactive manner, and measuring the user's stress state (1),
Presenting the measurement result by the assessment unit to the user by the stress education unit (2),
In the follow-up unit using the measurement result by the assessment unit, the step of counseling the user in an interactive manner (3),
A mental health care method comprising: (4) a step of providing information on a specialized institution by a navigation unit according to a counseling result by the follow-up unit.   The mental health care method according to claim 4, further comprising a step of measuring stress states of a plurality of persons belonging to the organization and performing counseling of the organizational unit by the consulting unit based on the measurement result.   5. The method according to claim 4, further comprising the step of counseling in a face-to-face format with a user by transmitting and receiving video and audio through the communication network in the communication unit based on a measurement result by the assessment unit. Mental health care method as described.

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