JP7128984B2 - Telemedicine system and method - Google Patents

Description

TECHNICAL FIELD The present invention relates to a telemedicine system and method that allow a patient to be interviewed by remote control.

In recent years, there has been a system in which a terminal device used by a patient and a terminal device used by a doctor are connected via an Internet line, etc., so that the patient can be examined remotely without having to go to a medical facility such as a hospital. is proposed.

For example, Patent Literature 1 proposes a system in which a patient uses a terminal device to make an appointment for medical examination, sets and inputs inquiry information to the terminal device, and receives a doctor's examination by video call.

JP 2017-146914 A

However, for example, if the patient is an elderly person and is not accustomed to operating a terminal device such as a personal computer, a tablet terminal, or a smartphone, it is difficult to set and input the contents of the interview information to the terminal device, and it is very difficult. It becomes troublesome work.

In addition, there are cases where the patient asks questions about the content of the interview, but the system of Patent Document 1 cannot respond to such questions, and as a result, there are cases where an accurate answer cannot be obtained.

SUMMARY OF THE INVENTION In view of the above problems, it is an object of the present invention to provide a telemedicine system and method that enable a patient to easily receive an inquiry and obtain a more accurate answer from a patient when receiving a medical examination from a remote location. and

A telemedicine system of the present invention includes a first terminal device used by a user to make a call to a call center;
a second terminal device that receives an outgoing call from the first terminal device;
a system server;
A telemedicine system in which the call center conducts an interview with the user by communicating with the first terminal device using the second terminal device,
the system server associates and manages both the face image information of the user and the health insurance card information received by the second terminal device;
Each of the first terminal device and the second terminal device displays the facial image information of all parties involved in the call during a mutual call, and the system server displays the facial image information of all parties involved in the call during a mutual call . The received face image information is collated with a plurality of pieces of face image information managed by the system server, and only when matching face image information exists, the health insurance card information associated with the face image information. can be displayed on the second terminal device.

Further, in the telemedicine system of the present invention, a first terminal device used by the user to make a call to the call center;
a second terminal device that receives an outgoing call from the first terminal device;
a system server;
A telemedicine system in which the call center conducts an inquiry to the user by communicating with the first terminal device using the second terminal device, and a third terminal used by medical personnel equipped with a device
The call center calls the medical personnel by communicating with the third terminal device using the second terminal device;
the system server associates and manages both the face image information of the user and the health insurance card information received by the second terminal device;
The third terminal device is capable of receiving health insurance card information of the user managed by the system server and displaying it on a display screen,
Each of the first terminal device, the second terminal device, and the third terminal device displays facial image information of all parties involved in the call during a mutual call , and the system server displays The facial image information received by the second terminal device is collated with a plurality of facial image information managed by the system server, and only when matching facial image information exists, is associated with the facial image information. The obtained health insurance card information can be displayed on the second terminal device and the third terminal device.

In the telemedicine method of the present invention, a user sends a call to a call center using a first terminal device,
A telemedicine method in which the call center asks a question to the user by communicating with the first terminal device using a second terminal device,
A system server manages both the face image information of the user and the health insurance card information received by the second terminal device in association with each other;
Each of the first terminal device and the second terminal device displays the facial image information of all parties involved in the call during a mutual call, and the system server displays the facial image information of all parties involved in the call during a mutual call . The received face image information is collated with a plurality of pieces of face image information managed by the system server, and only when matching face image information exists, the health insurance card information associated with the face image information. can be displayed on the second terminal device,

In the telemedicine method of the present invention, a user uses a first terminal device to make a call to a call center, and the call center uses a second terminal device to communicate with the first terminal device. , a telemedicine method for interviewing the user,
Using the second terminal device, by communicating with a third terminal device used by medical personnel to call medical personnel,
A system server manages both the face image information of the user and the health insurance card information received by the second terminal device in association with each other;
receiving the health insurance card information of the user managed by the system server and displaying it on a display screen;
Each of the first terminal device, the second terminal device, and the third terminal device displays facial image information of all parties involved in the call during a mutual call , and the system server displays The facial image information received by the second terminal device is collated with a plurality of facial image information managed by the system server, and only when matching facial image information exists, is associated with the facial image information. The received health insurance card information can be displayed on the second terminal device and the third terminal device.

According to the telemedicine system and method of the present invention, it comprises a first terminal device used by a user to make a call to a call center, and a second terminal device for receiving a call from the first terminal device. Since the call center uses the second terminal device to communicate with the first terminal device to conduct an interview with the user, setting input of inquiry information to the terminal device as in the past It is possible for the user to easily receive an inquiry and obtain a more accurate answer from the patient without having to perform such troublesome work.

1 is a block diagram showing a schematic configuration of an embodiment of a telemedicine system of the present invention; FIG. A diagram showing an example of a registration screen for new user registration Flowchart for explaining a telemedicine method using a telemedicine system Diagram showing an example of a patient login screen The figure which shows an example of the screen displayed on the 1st terminal device which a patient uses. A diagram showing an example of a screen displayed on a second terminal device used by an operator The figure which shows an example of the screen displayed on the 1st terminal device which a patient uses. A diagram showing an example of a screen displayed on a second terminal device used by an operator A diagram showing an example of a screen displayed on a third terminal device used by a doctor A diagram showing an example of past reception history displayed on the first terminal device used by the patient The figure which shows an example of my page displayed on the 1st terminal device which a patient uses. A diagram showing an example of past call history displayed on the second terminal device used by the operator A diagram showing an example of a past call history displayed on a third terminal device used by a doctor

Hereinafter, one embodiment of the telemedicine system of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram showing a schematic configuration of a telemedicine system 1 of this embodiment.

The telemedicine system 1 of the present embodiment enables, for example, an elderly person living in a depopulated area to receive an interview using a terminal device while staying at home, and receive an interview in a form of answering a question from a call center. is the system. According to the telemedicine system 1 of the present embodiment, unlike conventional systems in which answers to questions are set and input into a terminal device, it is possible to receive medical inquiries while communicating with a call center, so medical inquiries can be easily made. You can receive it and get a more accurate answer.

Specifically, the telemedicine system 1 of the present embodiment includes a first terminal device 10, a second terminal device 20, a third terminal device 30, and a system server 40 as shown in FIG. I have.

The first terminal device 10, the second terminal device 20, and the third terminal device 30 each include a display unit and an input unit, and may be a desktop computer, a notebook computer, or a mobile device such as a tablet terminal or a smartphone. It may be a mobile terminal such as a telephone. In particular, the first terminal device 10 used by the patient (user) is preferably a mobile phone or a tablet terminal.

The first terminal device 10, the second terminal device 20, and the third terminal device 30 communicate with each other through the system server 40 using communication lines such as the Internet line, telephone line, and LAN (Local Area Network). configured as possible. In this embodiment, communication between the first terminal device 10 and the second terminal device 20, communication between the first terminal device 10 and the third terminal device 30, communication between the second terminal device 20 and the 3 are all performed via the system server 40 . However, some devices may be configured to communicate directly without going through the system server 40 .

In addition, the first terminal device 10, the second terminal device 20 and the third terminal device 30 in this embodiment have a call function such as a microphone and a speaker. It is configured so that users can talk to each other.

Further, the first terminal device 10, the second terminal device 20, and the third terminal device 30 in the present embodiment have a camera function, and the user of each terminal device is photographed and photographed by the camera function. The facial image information is configured to be mutually transmitted via the system server 40 and displayed among the first terminal device 10, the second terminal device 20 and the third terminal device 30. FIG. The face image information may be a moving image of the face or a still image.

The first terminal device 10 is mainly used by patients, and transmits calls to a second terminal device 20 used by call center operators. The patient uses the call function and camera function of the first terminal device 10 to receive an inquiry from the call center and receive a diagnosis from a doctor.

The second terminal device 20 is installed in a call center, and in this embodiment is used by an operator of the call center. The second terminal device 20 receives a call from the first terminal device 10 and is connected to the first terminal device 10 via the communication line and the system server 40 . The operator of the call center uses the call function and camera function of the second terminal device 20 to ask a question about the patient, and calls a doctor according to the result of the question.

The third terminal device 30 is installed in a medical facility or the like, and is used by medical personnel such as doctors. The third terminal device 30 receives a call from the second terminal device 20 and is connected to the first terminal device 10 and the second terminal device 20 via the communication line and the system server 40. is. The doctor uses the call function and camera function of the third terminal device 30 to hear the interview result from the operator and inform the patient of the diagnosis result.

The system server 40 is installed in a call center and installed with a program for carrying out the remote medical care method of the present embodiment. The system server 40 has a CPU and a storage medium such as a hard disk in which the above program is installed, and functions by executing the above program by the CPU. Specifically, for example, a user registration screen is displayed on the first terminal device 10 to accept new user registration, or a login screen is displayed on the first to third terminal devices 10, 20, and 30, and each It accepts login from a terminal device and displays a screen for performing a three-party simultaneous call on the first to third terminal devices 10, 20, and 30, thereby enabling a three-party simultaneous call.

Next, a telemedicine method using the telemedicine system 1 including the above-described first terminal device 10, second terminal device 20 and third terminal device 30 will be described.

First, when a patient uses the telemedicine system 1, new user registration is performed. Specifically, the patient accesses the system server 40 using the first terminal device 10 and selects the “new registration” button displayed on the homepage provided in the system server 40 . When the "new registration" button is selected, for example, a registration screen as shown in FIG. 2 is displayed, and new user registration is performed on this registration screen.

As shown in FIG. 2, on the registration screen, input fields for a mobile phone number and an authentication code are displayed. If the patient has not obtained the authentication code, the "obtain authentication code" button is first selected on the registration screen. sent.

Then, the patient enters the received authentication code and mobile phone number on the registration screen, and selects the "next" button on the registration screen to perform user registration. In the telemedicine system 1 of this embodiment, as described above, user registration can be performed only by inputting a mobile phone number and an authentication code. Therefore, user registration can be performed with a simple operation.

Next, a method for a patient who has completed user registration as described above to actually receive telemedicine will be described with reference to the flowchart shown in FIG.

First, the patient selects a "login" button on the homepage of the system server 40 displayed on the first terminal device 10, and a login screen such as that shown in FIG. 4 is displayed on the first terminal device 10. .

On the login screen shown in FIG. 4, the patient sets and inputs a mobile phone number and a preset password. Then, by selecting the "login" button, the first terminal device 10 logs into the system server 40 of the call center (S10). Furthermore, by selecting a "connect" button (not shown) displayed on the screen after login, the first terminal device 10 connects to the second terminal device 20 of the call center via the communication line and the system server 40. The first terminal device 10 and the second terminal device 20 are connected by transmitting (S12) and receiving by the second terminal device 20. FIG.

Then, when the first terminal device 10 and the second terminal device 20 are connected via the system server 40, the login screen is also displayed on the second terminal device 20. On the login screen, the operator The second terminal device 20 logs into the system server 40 by setting and inputting the ID information and password (S14).

When the operator logs in on the second terminal device 20, a call between the patient using the first terminal device 10 and the operator using the second terminal device 20 is started. At this time, the patient's face image information captured by the camera function of the first terminal device 10 is transmitted to the second terminal device 20, and conversely, the operator's face image information captured by the camera function of the second terminal device 20 is transmitted to the second terminal device 20. Face image information is transmitted to the first terminal device 10 . In the first terminal device 10, as shown in FIG. 5, the patient's facial image information is displayed in the display area Sa1 in the center of the screen, and the operator's facial image information is displayed in the display area Sa2 in the upper right corner of the screen. be done. On the other hand, in the second terminal device 20, as shown in FIG. 6, the patient's facial image information is displayed in the central display area Sb1 of the screen, and the operator's facial image information is displayed in the display area Sb2 in the upper right corner of the screen. be done.

In this manner, the patient and the operator can recognize each other's faces by displaying the face image information captured by each other on the first terminal device 10 and the second terminal device 20. can give you a sense of security.

Then, the operator uses the call function of the second terminal device 20 to inform the patient using the first terminal device 10 of the current symptoms, current drug administration status, tobacco smoking status, and alcohol consumption. The interview proceeds by asking various questions such as the drinking status (S16). If the patient cannot understand the content or meaning of the operator's question, the patient can use the first terminal device 10 to ask the operator a question. Further, since the patient only has to verbally answer the operator's question, the patient does not need to perform a complicated input operation to the first terminal device 10, and can easily receive the medical examination.

Further, in the second terminal device 20, as shown in FIG. 6, an input field Sb4 is displayed in which the contents of the inquiry can be input. The operator can record the contents of the inquiry in the second terminal device 20 or the system server 40 by inputting the contents of the inquiry into the input field Sb4 and selecting the "save" button. 6 is selected, the contents of the call between the patient and the operator can be recorded in the second terminal device 20 or the system server 40. FIG. The contents of the recorded medical interview and the contents of the conversation are configured to be reproducible later.

In addition, the operator can interview the patient not only by telephone, but also by text input to the first terminal device 10 and the second terminal device 20 . Specifically, as shown in FIG. 5, the first terminal device 10 displays a text input field Sa4 in which text can be input. In addition, as shown in FIG. 6, the second terminal device 20 displays a text input field Sb5 in which text can be input. The operator can ask a question to the patient by inputting text into the text input field Sb5 of the second terminal device 20, and the patient can input text into the text input field Sa4 of the first terminal device 10. can answer the operator's question. By making it possible to ask a question by inputting text in this way, the deaf-mute can also use the system.

Also, a function may be provided for translating the contents of text input into Japanese or a foreign language and displaying them. As a result, even if the patient is a foreigner, for example, the native language of the patient can be translated into Japanese and communicated to the operator. By communicating, smooth and accurate medical interview can be performed.

When the operator finishes interviewing the patient, the operator considers the result of the patient's interview, selects a doctor suitable for the patient, and uses the second terminal device 20 to call the doctor. (S18). Specifically, an appropriate doctor is selected from the list of doctors displayed by the system server 40 on the second terminal device 20, and the "connect" button to that doctor is selected. Thereby, the second terminal device 20 is connected to the third terminal device 30 used by the doctor via the communication line and the system server 40 .

When the second terminal device 20 and the third terminal device 30 are connected via the system server 40, the login screen is also displayed on the third terminal device 30. On the login screen, the doctor The third terminal device 30 logs into the system server 40 by setting and inputting the ID information and password (S20). As a result, all of the first terminal device 10, the second terminal device 20 and the third terminal device 30 are logged into the system server 40, that is, all the terminal devices can communicate with each other via the system server 40. becomes.

Next, when the doctor logs in on the third terminal device 30, a call is started between the operator using the second terminal device 20 and the doctor using the third terminal device 30, and further A patient using the first terminal device 10 and a doctor using the third terminal device 30 can communicate via the system server 40 . That is, the first terminal device 10, the second terminal device 20 and the third terminal device 30 are used to make simultaneous calls among the patient, the operator and the doctor (S22).

At this time, the face image information of the doctor captured by the camera function of the third terminal device 30 is transmitted to the first terminal device 10 and the second terminal device 20, and conversely, the camera of the first terminal device 10 The patient's facial image information photographed by the function and the operator's facial image information photographed by the camera function of the second terminal device 20 are transmitted to the third terminal device 30 .

In the first terminal device 10, as shown in FIG. 7, the patient's facial image information is displayed in the display area Sa3 in the upper left corner of the screen, and the patient's facial image information is displayed in the display area Sa1 in the center of the screen. The display is switched to the display of the doctor's facial image information. Also, in the second terminal device 20, as shown in FIG. 8, the display area Sb2 in which the operator's face image information is displayed moves to the upper left corner of the screen, and the doctor's image is displayed in the display area Sb3 in the upper right corner of the screen. face image information is additionally displayed. On the other hand, in the third terminal device 30 used by the doctor, as shown in FIG. 9, the patient's facial image information is displayed in the display area Sc1 in the center of the screen, and the operator's facial image is displayed in the display area Sc3 in the upper right corner of the screen. The information is displayed, and the face image information of the doctor is displayed in the display area Sc2 below the display area Sc3.

In this manner, the patient, the operator, and the doctor can recognize each other's faces by displaying the facial image information captured by each other on the first terminal device 10, the second terminal device 20, and the third terminal device 30. Patients, operators and physicians can be assured of peace of mind.

In the third terminal device 30, as shown in FIG. 9, patient ID information, operator ID information, and doctor ID information are displayed.

Then, the operator uses the call function of the second terminal device 20 to explain the interview result to the doctor who uses the third terminal device 30, and the doctor performs a medical examination based on the interview result. The patient of the first terminal device 10 does not directly explain the medical condition and the like to the doctor, but the operator explains the interview result to the doctor. You can pass the information on to your doctor.

Further, as described above, three-way simultaneous communication can be performed among the first terminal device 10, the second terminal device 20 and the third terminal device 30, so that the doctor can directly ask the patient questions. is also possible. Simultaneous communication between the patient, the operator, and the doctor allows the examination to proceed more smoothly.

When the diagnosis by the doctor is completed, the call center operator bills the patient (S22). Regarding billing, the operator may verbally inform the patient of the amount and payment method. An electronic invoice may be transmitted to one terminal device 10 .

Further, when the diagnosis by the doctor is completed, the doctor provides the patient with information on examination results and drug prescriptions. The medical examination result and prescription information may be verbally communicated to the patient by the doctor, or the patient's e-mail address registered in advance in the system server 40 may be used to send the information from the third terminal device 30 to the first patient. The terminal device 10 may be configured to transmit an electronic document containing information on medical examination results and prescriptions. Alternatively, the doctor may use the third terminal device 30 to transmit the electronic data of the prescription to a predetermined pharmacy, and the pharmacy may deliver the medicine according to the prescription to the patient. This eliminates the need for the patient to go to the pharmacy and allows the patient to receive the medicine at home.

Further, in the telemedicine system 1 of the above-described embodiment, the past reception history of each patient is stored in the first terminal device 10 or the system server 40, and the patient's past consultation history is stored by the first terminal device 10. Information may be displayed. FIG. 10 is a diagram showing a display example of past medical examination history information. The reception history display screen is displayed by switching from the video call screen described above by selecting the "medical examination history" button displayed on the first terminal device 10 . On the consultation history screen, as shown in FIG. 10, for each past consultation history, the date and time of the call (date and time of the consultation), the duration of the call, the record number, the operator's ID information, the doctor's ID information, and the like are displayed. By displaying the visit history in this way, the patient can check it later. For example, by assigning a common record number to the bill sent from the operator to the patient and the medical examination history, it is possible to associate the medical examination history with the bill.

Further, the first terminal device 10 may display the information of my page as shown in FIG. 11 . When the "my" button displayed on the first terminal device 10 is selected, the display screen of my page is displayed by switching from the above-described video call screen or medical examination history screen. On the My Page screen, as shown in FIG. 11, the patient's personal information, mobile phone number, and the like are displayed. A “logout” button is displayed on the My Page screen, and the first terminal device 10 logs out of the system server 40 by selecting the “logout” button.

Further, similarly to the first terminal device 10, the second terminal device 20 and the third terminal device 30 may also display information on past call (acceptance) history. FIG. 12 is a diagram showing a display example of past call history information on the second terminal device 20. As shown in FIG. On the call history screen, as shown in FIG. 12, for each past call history, call date and time, call duration, record number, patient ID information, doctor ID information, and the like are displayed. By displaying the call history in this way, the operator can check it later. For example, by assigning a common record number to bills and call histories sent from the operator to the patient, call histories and bills can be associated with each other.

FIG. 13 is a diagram showing a display example of past call (diagnosis) history information on the third terminal device 30 used by a doctor. On the call history screen, as shown in FIG. 13, for each past call history, call date and time, call duration, record number, patient ID information, operator ID information, and the like are displayed. By displaying the call history in this way, it can be reviewed later by the doctor. For example, by assigning a common record number to the medical examination results and prescriptions sent from the doctor to the patient and the call history, it is possible to associate the call history with the medical examination results and prescriptions.

Further, at least one of the second terminal device 20 used by the operator and the third terminal device 30 used by the doctor may display the patient's electronic chart information. The patient's electronic medical record information may be stored in the system server 40, or connected via the Internet to an electronic medical record server installed, for example, in an external medical facility, and then retrieved from the electronic medical record server. It may be acquired. By displaying the patient's electronic medical record information on the second terminal device 20 or the third terminal device 30 in this way, the patient's past medical history can be checked in more detail, so that the Accurate history taking and examination can be done.

In addition, at least one of the first terminal device 10 used by the patient, the second terminal device 20 used by the operator, and the third terminal device 30 used by the doctor receives a diagnosis-related receipt (medical fee statement). ) may be displayed. By displaying the receipt information on the first terminal device 10, the patient can confirm the expenses required for the current medical examination. In addition, by displaying the receipt information on the second terminal device 20, the operator can use it to create a bill. In addition, by displaying the medical insurance claim information on the third terminal device 30, the doctor can check whether the insurance points required for the current medical examination and the amount billed to the patient are correct. Receipt information may be stored in the system server 40, or may be acquired from an external receipt server, for example, connected via the Internet.

In addition, at least one of the first terminal device 10 used by the patient, the second terminal device 20 used by the operator, and the third terminal device 30 used by the doctor displays the medication information for the patient. You may do so. Medication information for the patient may be recorded in the system server 40 by the patient using the first terminal device 10 to set and input the contents of his/her medicine notebook. Alternatively, the patient takes a picture of the medicine notebook using the camera function of the first terminal device 10 and transmits the image information of the medicine notebook to the second terminal device 20 to record it in the system server 40. You may do so. In this case, the image information of the medicine notebook may be subjected to character recognition processing in the second terminal device 20, and the character information included in the image information may be recorded in the system server 40 as medication information.

Also, information on the patient's health insurance card may be displayed on the second terminal device 20 used by the operator. By displaying the information on the health insurance card in this way, the operator can use the information on the health insurance card when creating a bill. Also, information on the patient's health insurance card may be displayed on the third terminal device 30 used by the doctor. By displaying the information on the health insurance card in this way, the doctor can use the information on the health insurance card when creating medical examination results and electronic medical charts.

Further, as described above, when the information on the patient's health insurance card is displayed on the second terminal device 20 and the third terminal device 30, the information on the health insurance card is displayed in the system using the first terminal device 10. Uploading to a server 40 is preferred. Specifically, the patient takes a picture of the health insurance card using the camera function of the first terminal device 10, and transmits the image information of the health insurance card to the second terminal device 20, thereby sending the image to the system server 40. You should be able to upload it. In this case, the image information of the health insurance card may be subjected to character recognition processing in the second terminal device 20, and the character information included in the image information may be recorded in the system server 40 as information of the health insurance card. .

Moreover, when recording the patient's health insurance card information in the system server 40, it is preferable to record and manage the patient's face image information and the health insurance card information in the system server 40 in association with each other. Specifically, when the patient uploads the information of the health insurance card to the system server 40, the patient's face is photographed using the camera function of the first terminal device 10, and the face image information is used as the information of the health insurance card. It may be transmitted together with the second terminal device 20 to be recorded in association with the system server 40 .

Then, when the patient actually undergoes a medical examination using the first terminal device 10, the face is photographed using the camera function of the first terminal device 10, and the face image information is sent to the second terminal device 20. Send. Then, the system server 40 collates the face image information received by the second terminal device 20 with a plurality of pieces of face image information recorded in advance in association with the information on the health insurance card, and finds matching face image information. is present, it is preferable that the health insurance card information associated with the facial image information can be displayed on the second terminal device 20 and the third terminal device 30 . By performing such face image information authentication processing, the security of the patient's health insurance card information, which is personal information, can be ensured.

Further, in the telemedicine system of the above embodiment, the operator selects and calls a doctor from the second terminal device 20. At this time, the operator is connected to a plurality of doctors one after another to receive medical examinations from a plurality of doctors. You may do so. As a result, for example, the patient's regular doctor or the doctor recommended by the operator can be switched and introduced to the patient. Also, medical personnel other than doctors may be used. For example, after first calling a nurse and connecting, a doctor may be called and connected if necessary.

Further, in the telemedicine system 1 of the above-described embodiment, the call center operator asks the patient a medical question, but the second terminal device 20 or the system server 40 may automatically ask the patient a medical question. For example, the second terminal device 20 or the system server 40 is equipped with artificial intelligence (AI), and the patient's voice information transmitted from the first terminal device 10 is subjected to voice recognition processing. It is also possible to recognize the content of the answer to the question and proceed with the medical examination. Various known techniques can be used for speech recognition processing. In addition, it is desirable to use deep learning or the like to machine-learn various patterns of questions in medical interviews and patient's answers to the questions, and to ask appropriate questions in response to the patient's answers.

1 Telemedicine System 10 First Terminal Device 20 Second Terminal Device 40 System Server 30 Third Terminal Device Sa1, Sa2, Sa3 Display Area Sa4 Text Input Field Sb1, Sb2, Sb3 Display Area Sb4 Input Field Sb5 Text Input Field Sc1, Sc2, Sc3 display area

Claims (4)

a first terminal device used by the user to make a call to the call center;
a second terminal device that receives an outgoing call from the first terminal device;
a system server;
A telemedicine system in which the call center conducts an interview with the user by communicating with the first terminal device using the second terminal device,
the system server associates and manages both the face image information of the user and the health insurance card information received by the second terminal device;
Each of the first terminal device and the second terminal device displays the facial image information of all parties involved in the call during a mutual call, and the system server displays the facial image information of all parties involved in the call during a mutual call . The received face image information is collated with a plurality of pieces of face image information managed by the system server, and only when matching face image information exists, the health insurance card information associated with the face image information. can be displayed on the second terminal device. a first terminal device used by the user to make a call to the call center;
a second terminal device that receives an outgoing call from the first terminal device;
a system server;
A telemedicine system in which the call center conducts an inquiry to the user by communicating with the first terminal device using the second terminal device, and a third terminal used by medical personnel equipped with a device
The call center calls the medical personnel by communicating with the third terminal device using the second terminal device;
the system server associates and manages both the face image information of the user and the health insurance card information received by the second terminal device;
The third terminal device is capable of receiving health insurance card information of the user managed by the system server and displaying it on a display screen,
Each of the first terminal device, the second terminal device, and the third terminal device displays facial image information of all parties involved in the call during a mutual call , and the system server displays The facial image information received by the second terminal device is collated with a plurality of facial image information managed by the system server, and only when matching facial image information exists, is associated with the facial image information. a telemedicine system capable of displaying the received health insurance card information on the second terminal device and the third terminal device. The user makes a call to the call center using the first terminal device,
A telemedicine method in which the call center asks a question to the user by communicating with the first terminal device using a second terminal device,
A system server manages both the face image information of the user and the health insurance card information received by the second terminal device in association with each other;
Each of the first terminal device and the second terminal device displays the facial image information of all parties involved in the call during a mutual call, and the system server displays the facial image information of all parties involved in the call during a mutual call . The received face image information is collated with a plurality of pieces of face image information managed by the system server, and only when matching face image information exists, the health insurance card information associated with the face image information. can be displayed on the second terminal device. A user uses a first terminal device to make a call to a call center, and the call center uses a second terminal device to communicate with the first terminal device, so that the user is interviewed. A telemedicine method for performing
Using the second terminal device, by communicating with a third terminal device used by medical personnel to call medical personnel,
A system server manages both the face image information of the user and the health insurance card information received by the second terminal device in association with each other;
receiving the health insurance card information of the user managed by the system server and displaying it on a display screen;
Each of the first terminal device, the second terminal device, and the third terminal device displays facial image information of all parties involved in the call during a mutual call , and the system server displays The facial image information received by the second terminal device is collated with a plurality of facial image information managed by the system server, and only when matching facial image information exists, is associated with the facial image information. and a telemedicine method for displaying the obtained health insurance card information on the second terminal device and the third terminal device.

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