JP2005219881A - Management network system for physical distribution, delivery instruction, or the like - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a management network system for physical distribution, delivery instruction, or the like capable of securely delivering a commodity that a customer orders to delivery destination indicated by the customer in a short schedule and allowing a sales company and the customer who do not deliver the commodity to grasp a delivery condition of the commodity in detail. <P>SOLUTION: This system connects a sale management computer 3 for urging the customer to provide commodity order data and delivery destination data and issuing order code corresponding to the commodity order data with a supply management computer 5 for urging the sale management computer 3 to provide the commodity order data and order code and a delivery management computer 7 for urging the sale management computer 3 to provide delivery destination data and urging an order code issuing means to provide the order code by a network. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a management network system for logistics and delivery instructions for delivering an article from an article supplier to a delivery destination.

  Conventionally, with respect to the delivery of goods between a sales company that purchases and sells goods and a goods supply company that produces goods, it is usually required to be delivered quickly and without error.

  FIG. 4 is a block diagram showing an example of a conventional physical distribution management system.

  In FIG. 4, 11 is a merchandise supply company that produces and supplies merchandise, 12 is a sales company that receives merchandise from the merchandise supply company 11 and sells it, 13 is a delivery of merchandise produced by the merchandise supply company 11 to the sales company 12. Is a delivery company.

  Reference numeral 14 denotes a data carrier provided with a non-volatile memory and a rewrite area in which visible information recording and erasing operations can be repeated. The merchandise supply company 11 records information necessary for shipping in a two-dimensional code and attaches a data carrier 14 stored as electronic data to the container 15, and the delivery company 13 delivers the delivery recorded in the data carrier 14. Delivery is performed based on the result of reading the information by the code reader 16.

  The sales company 13 reads the shipping information recorded on the data carrier 14 with a code reading device 17 and a reader / writer (not shown) to confirm the received product, and the received information is sent to the data carrier 14 with the two-dimensional code and It is recorded as electronic data, and the data carrier 14 is attached to the container 15 and forwarded to the commodity supply company 11. (For example, refer to Patent Document 1).

  FIG. 5 is a block diagram showing another example of a conventional physical distribution management system.

  In the physical distribution management system of FIG. 5, order information created by receiving a product purchase request from the customer 21 is transmitted from the computer of the sales company 22 to the distribution management center 23 via the Internet (S31). When the server 24 of the distribution management center 23 receives the order information, the server 24 operates the order information acquisition program, receives the product purchase request from the customer 21 according to the presented delivery date, and acquires the order information created.

  In addition, the server 24 of the distribution management center 23 operates the product sending instruction program to send the ordered product to the customer within the delivery date on which the received order is presented based on the acquired order information. The supply company 25 is instructed (S32).

  Next, the server 24 of the distribution management center 23 executes the product delivery instruction program, and sends information about the delivery destination of the ordered product to the product supply company 25 together with the delivery instruction of the ordered product. As a result, the product supply company 25 can acquire the product type and quantity, and the address, name / name, department in charge, and delivery time of the delivery destination.

  Furthermore, the server 24 of the distribution management center 23 determines the date of delivery of the product corresponding to the order information acquired by executing the order information acquisition program to the customer, and executes the date of transmission program to execute the program. In addition to sending the shipping date to the sales company 22, it is possible to instruct delivery to the customer 21 by specifying the sending date sent by executing the product sending instruction program.

  The merchandise supply company 25 delivers the merchandise 26 ordered by the customer 21 to the delivery company 27 based on the merchandise delivery instruction data given from the distribution management center 23 (S33), and the delivery company 27 sends the merchandise 26 directly to the customer 21. Send (S34). Here, when the merchandise supply company 25 receives delivery instruction data from the distribution management center 23, the merchandise supply company 25 periodically sends delivery status data indicating delivery status such as whether the merchandise 26 has been delivered to the customer 21 via the Internet. It is transmitted to the distribution management center 23 (S35).

  Further, the delivery company 27 sends shipped data to the server of the distribution management center 23 when delivery of the product 26 is started, and periodically sends received data to the distribution management center 23 when the product 26 is passed to the customer 21. (S36).

In addition, the distribution management center 23 can cause the product supply company 25 to easily execute the production plan according to the actual sales situation and to review the product 26 to manufacture the product 26 and procure materials. ing. (For example, see Patent Document 2)
Japanese Patent Application Laid-Open No. 2002-87533 (pages 6 to 7, FIG. 1, etc.) Japanese Patent Laid-Open No. 2002-24352 (page 7, FIG. 3, etc.)

  In the conventional example of FIG. 4, by using the return container 15 and the data carrier 14, it is possible for one delivery company 13 to deliver goods from the goods supply company 11 to the sales company 12 without transshipping the goods. For product delivery to end customers, it is necessary to transship products.

  In the conventional example of FIG. 5, a distribution system in which the delivery company 27 delivers the product 26 to the customer 21 at the end is disclosed, but the product 26 is first transported from the product supply company 25 to the delivery company 27. 27, the customer information is confirmed and the product 26 is delivered to the customer 21. The delivery company 27 can sufficiently consider the product transshipment.

  In addition, since neither of the conventional examples has any description of confirming customer information (customer address) as a delivery destination before receiving the product, the shipping company provides customer information (customer address) when receiving the product. It is thought to confirm. For this reason, there is a possibility of arranging the delivery means after receiving the product, and it is considered that a lot of delivery time is required together with the transshipment work of the product. In particular, when customers are widely scattered, it may be necessary to transship products in each region, which further delays product delivery.

  In addition, as the number of days for delivery of goods increases, inquiries about delivery status also increase, which is not desirable for customers.

  The present invention solves such a conventional problem, and is capable of reliably delivering a product ordered by a customer to a delivery destination designated by the customer in a short schedule, and does not deliver the product. An object of the present invention is to provide a management network system for physical distribution and delivery instructions that can sequentially grasp the delivery status of goods.

  In order to achieve the above object, the present invention provides a sales company having an order receiving means for prompting a customer to provide product order data and delivery destination data, and an order code issuing means for issuing an order code corresponding to the product order data. A sales management computer, supply accepting means for prompting the order accepting means to provide the product order data and prompting the order code issuing means to provide the order code, and a product in the product order data or a package of the product A supply management computer of a merchandise supply company having an order code display instructing means for instructing display of the order code, and prompting the order receiving means to provide the delivery destination data and providing the order code to the order code issuing means A delivery order receiving means for prompting the delivery, and the delivery associated with the order code displayed on the product or a package of the product And a delivery company delivery management computer and a destination data display instruction means for instructing the display of data, the said sales management computer and the supply management computer delivery management computer is intended to connect the network.

  Normally, the management codes relating to the products handled by the merchandise supply company and the delivery company are different. However, according to the present invention, the sales management computer of the sales company issues an order code that identifies the customer's order, and the supply management computer and delivery of the merchandise supply company By providing to the company's delivery management computer, the delivery company's delivery management computer manages the delivery product based on the order code displayed on the product at the product supply company. It can be delivered to a direct delivery destination with a short schedule. In addition, a sales company and a customer who do not deliver the product can sequentially grasp the delivery state of the product based on the order code shared by the management computer of each company.

  An embodiment of the present invention is a sales management computer of a sales company having order receiving means for prompting a customer to provide product order data and delivery destination data, and order code issuing means for issuing an order code corresponding to the product order data Supply accepting means for prompting the order accepting means to provide the product order data and prompting the order code issuing means to provide the order code; and the order code on the product in the product order data or a package of the product A supply management computer of a merchandise supply company having an order code display instructing means for instructing display, and a delivery order that prompts the order receiving means to provide the delivery destination data and prompts the order code issuing means to provide the order code Order receiving means and display of the delivery destination data associated with the order code displayed on the product or the package of the product And a delivery company delivery management computer and a destination data display instruction means for instructing the said sales management computer and the supply management computer delivery management computer is intended to connect the network.

  With this configuration, the sales management computer of the sales company issues an order code that identifies the customer's order and provides it to the supply management computer of the product supply company and the delivery management computer of the shipping company, so that the product supply company Since the delivery management computer of the delivery company manages the delivery product based on the displayed order code, the delivery company can reliably deliver the product from the product supply company directly to the delivery destination in a short schedule. In addition, a sales company and a customer who do not deliver the product can sequentially grasp the delivery state of the product based on the order code shared by the management computer of each company.

  Further, according to the present invention, the delivery management computer is provided with merchandise pick-up information transmission means for instructing the delivery management computer to send the delivery destination data display completion information to the customer and the sales company. It is possible to automatically grasp what has been done.

  Further, the present invention provides the delivery management computer with delivery status inquiry based on the delivery destination data and delivery status reply instruction means for instructing an answer in response to the delivery status inquiry based on the order code. The delivery status of products can be grasped sequentially.

  Further, according to the present invention, by providing the delivery management computer with delivery completion information sending means for sending the product delivery completion information to the sales management computer, the sales company can automatically grasp that the product has arrived at the delivery destination. Can do.

  Furthermore, according to the present invention, the delivery order receiving means of the delivery management computer prompts the customer to provide delivery destination data, so that the delivery destination can be changed after the product order.

  A management network system for physical distribution and delivery instructions in an embodiment of the present invention will be described below with reference to the drawings.

  FIG. 1 is a block diagram showing an entire distribution using a management network system for distribution and delivery instructions in one embodiment of the present invention, and FIG. 2 shows the flow of the management network system for distribution and distribution instructions in a time series. This is a specific flowchart.

  In the figure, reference numeral 1 denotes a customer who places a product order with the sales company 2 (S1). At that time, in addition to the product order data for specifying the product, delivery destination data regarding the delivery address, desired delivery date, etc. is sent to the sales company. Note that the product order may be a slip order using an order slip, an electronic order using the Internet using a terminal device (for example, a personal computer) of the customer 1, or an electronic order using a dedicated terminal.

  The sales management computer 3 of the sales company 2 includes order receiving means 3a that prompts the customer 1 to provide product order data and delivery destination data, and an order code issuing means 3b that issues an order code corresponding to the product order data. The delivery destination data includes contact information such as the customer 1 and delivery address, name, mail address and telephone number.

  The customer 1 who has placed a product order with the sales company 2 uses the terminal device connected to the sales management computer 3 of the sales company 2 to order the customer 1, the supply status (manufacturing status) of the ordered product, the delivery status of the ordered product, etc. Can be inquired (S2).

  Reference numeral 4 denotes a product supply company, which includes a sales department 4a that receives orders for product manufacture and a manufacturing department 4b that manufactures products. The supply management computer 5 of the product supply company 4 connected to the sales management computer 3 of the sales company 2 through the network prompts the order receiving means 3a to provide the product order data and provides the order code issuing means 3b to provide the order code. (S3) supply accepting means 5a and order code display instructing means 5b for instructing display of the order code on the product in the product order data or the package of the product.

  The product name, color, quantity, product supplier name, etc. are displayed on the product or the package of the product without being limited to the display of the order code.

  An order code is displayed on a product manufactured by the manufacturing department 4b of the product supply company 4 or a package of the product upon receiving an instruction from the order code display instruction means 5b. As a display of the order code, it is common to put a sticker on which a (two-dimensional) barcode or a number is printed, but the display of the order code may be directly printed or an IC tag may be attached.

  The order code does not need to include any data related to the product and delivery destination. However, if there is a large amount of information such as a two-dimensional barcode or IC tag, data related to the product and the delivery destination may be included. It is possible to include management data unique to the customer 1 that is not related to the work, management data unique to each of the sales company 2, the product supply company 4, and the delivery company 6 described later.

  In this embodiment, the products in the product order data are manufactured by the manufacturing department 4b. However, some or all of the products may be arranged from other than the product supply company 4.

  Reference numeral 6 denotes a delivery company. The delivery management computer 7 of the delivery company 6 connected to the sales management computer 3 of the sales company 2 and the supply management computer 5 of the product supply company 4 via the network sends the delivery destination data to the order receiving means 3a. And the order code issuing means 3b is prompted to provide the order code (S4). The delivery order receiving means 7a and the display of the delivery destination data associated with the order code displayed on the product or the package of the product are displayed. Delivery destination data display instruction means 7b for instructing is provided.

  The delivery company 6 reads the order code displayed on the product or the package of the product with a bar code reader or the like and inquires the order code at the product supply company 4 (S5), whereby the delivery destination data display instruction means 7b. In response to the instruction, the delivery destination data is displayed on the product or the package of the product.

  FIG. 3 is an explanatory diagram showing the order code inquiry step. Product order data and order codes received by the supply receiving means 5a of the supply management computer 5 from the order receiving means 3a and order code issuing means 3b, and delivery order orders from the order receiving means 3a and order code issuing means 3b to the delivery management computer 7 By associating the delivery destination data and the order code received by the means 7a via the order code, the product order data and the delivery destination data are connected, and the delivery destination data is displayed on the product or the package of the product without error.

  The merchandise collection information sending means 7c of the delivery management computer 7 receives the order code inquiry or the delivery destination data display instruction signal of the delivery destination data instruction means 7b, and displays delivery destination data display completion information, that is, the delivery company 6 Informs the customer 1 and the sales company 2 of information that the product has been picked up from the product supply company 4 by e-mail, telephone or dedicated line (S6, S7).

  In addition to the address and name of the delivery destination, the customer-specific management data can be displayed according to the request of the customer 1 as a display of the delivery destination data, which can be an original service for the customer 1.

  Furthermore, since the delivery destination data is displayed not by the product supply company 4 but by the delivery company 6, it can be displayed in a format unique to the delivery company 6 that is convenient for the delivery work of the delivery company 6, and the delivery work is performed more smoothly. be able to.

  In addition, since the delivery company 6 can determine the display format of the delivery destination data, if the system similar to the delivery management computer 7 is provided, the delivery work can be performed even if the delivery company 6 is not limited to one company. It is possible to incorporate a plurality of delivery companies 6 that can be selected according to the product or the like into the physical distribution system.

  Upon receipt of the delivery destination data display completion information, the customer 1 or the sales company 2 uses a terminal device (not shown) connected to the delivery management computer 7 to make a delivery status inquiry based on the delivery destination data or the order code (S8). , S9), information related to the delivery status is transmitted to the terminal device of the customer 1 or the sales company 2 in accordance with an instruction from the delivery status reply instruction means 7d of the delivery management computer 7. As a result, the customer 1 can sequentially confirm the delivery status of the product ordered from the sales company 2, and the sales company 2 can fulfill the delivery management responsibility of the product without being involved in the product delivery work. Further, the customer 1 rewrites the delivery destination data based on the order code, that is, changes the delivery destination, using a terminal device (not shown) connected to the delivery management computer 7 before the product is delivered. It is also possible.

  Note that the merchandise supply company 4 can also make a delivery status inquiry based on the order code using a terminal device (not shown) connected to the supply management computer 5 or the delivery management computer 7 (S10).

  Further, the delivery management computer 7 of the delivery company 6 confirms the supply date / time and the supply location of the product, that is, the product take-back date / time and the pickup location via the sales management computer 3 or directly from the supply management computer 5. Goods collection work can be started in a timely manner.

  The delivery company 6 that has picked up the product at the product supply company 4 delivers the product to the delivery destination based on the delivery destination data displayed on the product or the package of the product. The delivery destination may be customer 1 or not customer 1.

  In response to a signal from a delivery worker's terminal device (not shown) informing that the product has been delivered to the delivery destination, the delivery completion information sending means 7e of the delivery management computer 7 sends the product delivery completion information to the sales management computer 5. (S11).

  The sales management computer 5 receives the product delivery completion information from the delivery completion information sending means 7e, deletes the product order data and delivery destination data relating to the product for which delivery has been completed, or moves the data to the data area relating to the delivery completed product. You can manage only incomplete products.

  Since the delivery company 6 can manage the information about the delivery destination by the delivery order receiving means 7a of the delivery management computer 7 before taking the goods, it can be ready for the delivery arrangement at the time of taking the goods. Transshipment work can be reduced as much as possible, and products can be delivered to customers in a short time.

  In addition, the sales management computer 3, the supply management computer 5 and the delivery management computer 7 are connected by a network and share the order code, so that the sales company 2, the product supply company 4 and the delivery company 6 have the product order status, The supply status and delivery status can be confirmed. The customer 1 can also confirm the supply status and the delivery status of the ordered products sequentially by telephone inquiry to the terminal device connected to the sales management computer 3 or the delivery management computer 7 or the sales management company 2.

  As described above, the distribution network and delivery instruction management network system according to the present invention can reliably deliver the product ordered by the customer to the delivery destination designated by the customer in a short schedule, and does not deliver the product. In addition, it is possible for the customer to sequentially grasp the delivery status of the product, and is particularly effective when the sales company and the product supply company are at a long distance, and for a sales company that does not have a logistics facility.

The block diagram which shows the whole physical distribution using management network systems, such as physical distribution and a delivery instruction, in one Example of this invention Flow chart of management network system for logistics and delivery instructions Explanatory drawing explaining the merchandise management method of the management network system such as logistics and delivery instructions Block diagram showing a conventional logistics management system Block diagram showing another conventional logistics management system

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Customer 2 Sales company 3 Sales management computer 3a Order reception means 3b Order code issuing means 4 Merchandise supply company 5 Supply management computer 5a Supply reception means 5b Order code display instruction means 6 Delivery company 7 Delivery management computer 7a Delivery order receiving means 7b Delivery Previous data display instruction means 7c Product receipt information transmission means 7d Delivery status reply instruction means 7e Delivery completion information transmission means

Claims (5)

A sales management computer of a sales company having order receiving means for prompting the customer to provide product order data and delivery destination data, and an order code issuing means for issuing an order code corresponding to the product order data;
A supply accepting means for urging the order accepting means to provide the product order data and an order code issuing means for providing the order code; and displaying the order code on the product in the product order data or a package of the product A supply management computer of a commodity supply company having an order code display instruction means for instructing
A delivery order receiving means for urging the order receiving means to provide the delivery destination data and for the order code issuing means to provide the order code; and the order code displayed on the product or a package of the product. A delivery management computer of a delivery company having delivery destination data display instruction means for instructing display of the delivery destination data,
A management network system for logistics and delivery instructions in which the sales management computer, the supply management computer, and the delivery management computer are connected by a network. 2. A management network system for distribution and delivery instructions according to claim 1, wherein said delivery management computer is provided with merchandise collection information sending means for instructing delivery management computer to send display completion information of delivery destination data to customers and sales companies. 2. The management network system for distribution and delivery instructions according to claim 1, wherein the delivery management computer is provided with a delivery status reply instruction means for receiving a delivery status query based on the delivery destination data and a delivery status query based on the order code and instructing a reply. 2. The management network system for distribution and delivery instructions according to claim 1, wherein the delivery management computer is provided with delivery completion information sending means for sending product delivery completion information to the sales management computer. The management network system for physical distribution and delivery instructions according to claim 1, wherein the delivery order receiving means of the delivery management computer prompts the customer to provide delivery destination data.

Images