JP5261966B2 - Delivery management system and delivery management method - Google Patents

Description

  The present invention relates to a delivery management system and delivery management method for managing delivery of a packaging box containing a plurality of products and articles, and more particularly to a delivery management system and delivery management method for managing delivery of a packaging box to which an RFID tag is attached. About.

  Conventionally, in the field of article delivery, contrivances have been made for taking correspondence between articles to be delivered and information necessary for delivery, and printed matter such as delivery tags or RFID tags are typical examples. For example, in Patent Document 1, it is possible to verify the number of products in the packaging box obtained by detecting the RFID tag in the packaging box without unpacking, and delivery management that enables efficient product inspection. A system and delivery management method are described.

JP 2004-91088 A

  However, in the above method, a delivery tag in which information such as a delivery item and a delivery destination is described is affixed on the surface of delivery, and the related information about the orderer and the product arrives after the orderer places an order. In the meantime, many workers such as packing workers, delivery workers, transport workers, etc. crossed, and each time the delivery information was released to third parties, making it very difficult to keep the information confidential. Yes.

  For packing the product, the packing information sent from the management server 1 is displayed on the display unit 26 at the packing terminal 2, and packing is performed. When packing is completed, the RFID tag is attached to the packing box, the box ID is written to the RFID tag from the reader / writer 6 of the packing terminal 2, and the box ID and packing completion flag information indicating the state of packing are transmitted to the management server 1. . The management server 1 writes a packing completion flag to the shipping information in the shipping specification storage unit 17 and holds the business state of the shipping information.

  In shipping the product, the RFID attached to the packaging box is read from the reader / writer 6 of the shipping terminal 3, and the shipping information sent from the management server 1 from the shipping management unit 35 is searched. The shipping information regarding the corresponding box ID is displayed from the display unit 36. After the completion of the shipment, the delivery completion flag information indicating the box ID and the information on the completion of the shipment is transmitted to the management server 1. The management server 1 writes a shipping completion flag to the shipping information in the shipping specification storage unit 17 and holds the business status of the shipping information.

  In the transportation of goods, the RFID attached to the packaging box is read from the reader / writer 6 of the transportation terminal 4, and the transportation information sent from the management server 1 is retrieved from the transportation management unit 45. The transportation information related to the box ID is displayed on the display unit 46. After the completion of transportation, the orderer determines the commodity from the commodity ID displayed from the display unit 6 of the transportation terminal 4. If there is no problem, the management server 1 is transmitted with the box ID and the transportation completion flag information indicating the information on the transportation. The management server writes a transportation completion flag to the shipping information in the shipping details storage unit 17 and holds the business information of the shipping information.

  As described above, by disclosing the minimum information necessary for each job to each worker, it is impossible for each worker to know the entire information, so the confidentiality of the information is maintained. For example, since the packing operator can know only the packing information (box ID, product name, product quantity, product type, etc.) necessary for packaging, it is not known to whom the packaged product is delivered. (Or become very difficult).

  Note that “attachment” in the present specification includes concepts such as “installation” and “attachment” and may be associated with an article or the like. In addition, regarding the “box”, a case other than a box can be stored.

  No information is displayed on the appearance of the products stored in the storage box (the delivery tag is not affixed), and the delivery information is managed only by the RFID tag and database that store only the identification ID affixed to the storage box. Also, in each business, only the information necessary for each business is disclosed to each worker, so that the confidentiality of the relationship between the product and the orderer can be easily realized, and the business from product packaging to delivery Realize.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
First, FIG. 1 shows a system configuration diagram in the present embodiment. Each computer is connected to each other via a network. Further, FIG. 2 shows a configuration diagram of each computer.

  In FIG. 2, each computer has a processing device such as a CPU 51, a storage device including a memory 52 and a hard disk 53, and the processing device executes information processing according to a program stored in the storage device. Further, each terminal device has a reader / writer device 54 that can read and write RFID tags. In addition, an input device such as a keyboard 55 and a mouse 56 and a display device such as a display 57 are provided.

Hereinafter, details of the processing contents of the present embodiment will be described. Although the present embodiment deals with merchandise, other merchandise may be used.
In the present embodiment, referring to FIG. 1, a management server 1 disposed at a shipping source of a product, a packing terminal 2 disposed at a packing center for packing the product, and shipping for shipping the packed product A shipping terminal 3 disposed in the center, a transportation center 4 that is disposed in a transportation center and a transportation vehicle that transports packed goods to the orderer, a management server 1, a packaging terminal 2, a shipping terminal 3, and a transportation terminal A packaging box having a RFID tag storing a plurality of products, which is composed of a network 5 such as the Internet for connecting 4 and a reader / writer 6 connected to the packing terminal 2, the shipping terminal 3 and the shipping terminal 4, respectively. Manage delivery from shipper to orderer.

  The management server 1 is an information processing apparatus that operates under program control, such as a personal computer, and a receiving unit 11 that receives terminal information and business information from the packing terminal 2, the shipping terminal 3, and the shipping terminal 4 via the network 5. , The transmission unit 12 that transmits the business information to the packing terminal 2, the shipping terminal 3, and the transport terminal 4 through the network 5, and the terminal information received from the packing terminal 2, the shipping terminal 3, and the transport terminal 4 The process determining unit 13 for determining, the packing information creating unit 14 for creating packing information when the process determining unit 13 determines that the terminal is for performing the packing service, and the terminal determining the shipping service by the process determining unit 13 A shipping information creation unit 15 that creates shipping information in the case, and a shipping information creation that creates shipping information when the processing determination unit 13 determines that the terminal is a terminal that performs shipping operations. 16, shipping information storage unit 17 for storing information necessary for creating packing information, shipping information, and transportation information, and processing flags of each business received from packing terminal 2, shipping terminal 3, and transportation terminal 4 Is stored in the shipment specification storage unit 17, and a process storage unit 19 that records the correspondence between the terminal information used in the process determination in the process determination unit 13 and the processing content.

  The receiving unit 11 has a function of communicating with the packing terminal 2, the shipping terminal 3, and the shipping terminal 4 via the network 5, receives a terminal ID and packing completion information from the packing terminal 2 via the network 5, The terminal ID and the shipping completion information are received from the shipping terminal 3, and the shipping completion information is received from the shipping terminal 4.

  The packing completion information received from the packing terminal 2 may include, for example, a box ID for specifying a packing box, packing completion flag information indicating a state where packing is completed, and the like.

  The shipping completion information received from the shipping terminal 3 may include, for example, a box ID for specifying a packaging box, shipping completion flag information indicating a state in which shipping has been completed, and the like.

  The transportation completion information received from the transportation terminal 4 may include, for example, a box ID that identifies a packaging box, transportation completion flag information that indicates a state in which transportation has been completed, and the like.

  The transmission unit 12 has a function of communicating with the packing terminal 2, the shipping terminal 3, and the shipping terminal 4 via the network 5, and transmits the packing information to the packing terminal 2 via the network 5, and sends it to the shipping terminal 3. Sends the shipping information and sends the shipping information to the shipping terminal 4.

  The packing information transmitted to the packing terminal 2 may include, for example, a box ID that plays a role of associating a packing box written in the RFID tag with the packing information, the name of the product to be packed, the type and number of products.

  The shipping information transmitted to the shipping terminal 3 may include, for example, a box ID for specifying a packaging box to be shipped, a shipping destination area name, and the like. The reason why the shipping destination area name is used is that it is not necessary to carry out shipping until the details of the shipping address are required. For example, up to the city of the shipping address can be considered. For this reason, what includes the shipping address is also included in the present invention.

  The transportation information transmitted to the transportation terminal 4 may include, for example, a box ID that identifies a packaging box to be transported, a shipping address, and the like.

  The process determination unit 13 determines the process of the terminal from the process storage unit based on the terminal information received by the reception unit 11, and if it is a packing operation, the process transitions to the packing information creation unit described later. For example, the process transitions to the shipping information creation unit described later, and the process transitions to the transportation information creation unit described later for a transportation operation.

  The packing information creation unit 14 stores the box ID of each packaging box and the name of the product stored in each packaging box from the record in which the packing is possible from the scheduled packing date stored in the shipping specification storage unit. And packing information including information such as the product quantity is created, and the packing information is transmitted from the transmitting unit 11 to the packing terminal 2. The created packing information includes the minimum information necessary for the above-described packing. In this case, only the minimum necessary information may be used.

  The shipping information creation unit 15 makes a shipment possible date from the scheduled shipping date stored in the shipping specification storage unit, and records each packaging box in units of each packaging box from a record that has been packaged by the packaging completion flag. Shipping information including information such as the box ID and the shipping destination area is created, and the shipping information is transmitted from the transmitting unit 11 to the shipping terminal 3. The generated shipping information includes the minimum information necessary at the time of shipping described above. Only the minimum necessary information may be used.

  The transportation information creation unit 16 is determined to have been transported from the scheduled shipping date stored in the shipping specification storage unit, has been packed from the packing completion flag, and has been shipped from the shipping completion flag. From the found record, transportation information including information such as the box ID of each packaging box and the shipping address is created for each packaging box, and the transportation information is transmitted from the transmission unit 11 to the transportation terminal 3. The created transportation information includes the minimum information necessary for the transportation described above. Only the minimum necessary information may be used.

  The shipping details storage unit 17 is a storage means such as a hard disk, and as shown in FIG. 9, the box ID, the product ID, the product name, the product quantity, the shipping destination area name, the shipping address of each packaging box in advance for each packaging box. Shipment details information such as an address, scheduled packing date, scheduled shipping date, scheduled shipping date, and the like are stored, and a packing flag, a shipping flag, and a shipping flag are stored from the processing flag management unit 18 described later.

  The processing flag management unit 18 retrieves the record of the corresponding packaging box from the shipping specification storage unit based on the terminal information, the box ID and the packaging completion flag or the shipping completion flag or the transportation management flag received by the receiving unit 11, A flag wp indicating the processing result is stored in the packing completion flag, the shipping completion flag, or the transportation management flag.

  The processing storage unit 19 is a storage unit such as a hard disk, and stores each terminal information and business information performed using each terminal as shown in FIG. Based on the business information, the process determination unit performs process determination.

The packing terminal 2 is an information processing apparatus that operates under program control, such as a personal computer, and receives a box 21 for receiving business information from the management server 1 via the network 5 and a box to the management server 1 via the network 5. A transmitting unit 22 that transmits information and a packing completion flag, a terminal ID storage unit 23 that stores identification information unique to the terminal, a packing information storage unit 24 that stores packing information received by the receiving unit 21,
It includes a packing information management unit 25 that writes a box ID to the RFID tag, writes a packing completion flag to the packing information after the packing is completed, and a display unit 26 that displays the packing information.

The shipping terminal 3 is an information processing apparatus that operates under program control, such as a personal computer, and receives a box 31 for receiving business information from the management server 1 via the network 5 and a box to the management server 1 via the network 5. A transmitting unit 32 for transmitting information and a shipping completion flag, a terminal ID storage unit 33 for storing identification information unique to the terminal, a shipping information storage unit 34 for storing the shipping information received by the receiving unit 31,
It has a shipping information management unit 35 that reads a box ID from the RFID tag, searches shipping information from the box ID, and writes a shipping completion flag in the shipping information after the shipping is completed, and a display unit 36 that displays the shipping information.

  The transport terminal 4 is an information processing apparatus that operates under program control, such as a personal computer, and receives a box 41 for receiving business information from the management server 1 via the network 5 and a box to the management server 1 via the network 5. A transmission unit 42 for transmitting information and a transportation completion flag; a terminal ID storage unit 43 for storing identification information unique to the terminal; a transportation information storage unit 44 for storing transportation information received by the reception unit 41; It has a transport information management unit 45 that reads a box ID from the RFID tag, searches transport information from the box ID, and writes a transport completion flag in the transport information after the transport is completed, and a display unit 46 that displays the shipping information.

  The reader / writer 6 has a function of writing data to an RFID tag attached to a packaging box and a function of reading. In the present embodiment, a reader device having a read function may be used.

Next, the operation of the present embodiment will be described in detail with reference to FIGS.
FIG. 3 is a flowchart showing the operation of the embodiment of the delivery management system according to the present invention, and FIGS. 4 to 8 are flowcharts showing the operation of the function of the delivery management system according to the present invention.

First, when the packing operator starts the packing operation, the terminal ID registered in advance in the terminal information storage unit 23 by the packing information management unit 25 of the packing terminal 2 is sent to the management server 1 via the network 5 by the transmission unit 22. Send to. (Figure 3: Step A1)
The terminal information from the packing terminal 2 is received by the receiving unit 12 of the management server 1, and the process determining unit 13 derives the process from the terminal ID stored in the process storage unit 19 based on the received terminal information, The process transitions to the packing process creation unit 14. (FIG. 3: Step A2) (FIG. 4: Step B1, Step B2, Step B3)
The packing information creation unit 14 stores information such as the box ID of the packaging box, the product name and the product quantity stored in each packaging box from the record stored in the shipping specification storage unit 17 that can be packaged. Is created, and the packaging information is transmitted from the transmission unit 12 to the packaging terminal 2 via the network 5. (FIG. 4: Step A3) (FIG. 5: Step C1 to Step C6). At this time, the packaging information created by the packaging information creation unit 14 is composed of only information necessary for the packaging work such as the box ID of the packaging box, the product name and the product quantity stored in each packaging box. As an example of the packing information, as shown in FIG. 11, the packing information does not include information such as the shipping destination area, the shipping address, and the orderer, so the shipping operator cannot know the shipping destination information (or the emergency) Difficult).

  The packing information from the management server 1 is received by the receiving unit 21 of the packing terminal 2, and the packing information management unit 25 stores it in the packing information storage unit 24.

The packing information management unit 25 displays the packing information from the display unit 26. According to this display, the packing operator can pack the product in the packaging box based on the information displayed on the display unit 26. (Figure 3: Step A4)
At this time, the packing information displayed from the display unit 26 displays information necessary for packing work such as a product name and a product quantity for each packaging box. In this case, the display may be limited to information necessary for the packing work. Based on the information displayed on the display unit 26 by the packing operator, the product is stored and sealed in the packaging box, and the RFID tag is attached. After attaching the RFID, the box ID related to the packing information displayed on the display unit 26 is written in the RFID tag from the reader / writer 6 of the packing terminal 2. (FIG. 3: Step A5) (FIG. 6: Step D1) At this time, the information to be written in the RFID tag is not limited to the box ID, but may be information that can uniquely determine the packaging box.

A packing completion flag indicating that the packing operation is completed is written from the packing processing management unit 25 to the packing information in which the box ID is written to the RFID tag of the packing information storage unit 24, and the terminal information and the packing information are transmitted from the transmission unit 22 to the network. 5 to the management server 1. (Figure 6: Step D2)
The terminal information and the packing information from the packing terminal 2 are received by the receiving unit 11 of the management server 1, and the processing flag management unit 18 is stored in the shipping specification storage unit 17 based on the received terminal information and packing information. Write the packing completion flag to the record related to the box ID. For example, if the packing completion flag is “1” for information indicating completion of packing and “0” for information indicating incomplete packing, the packing completion flag written in the packing information is “1”. (FIG. 3: Step A6) (FIG. 7: Step E1, Step E2, Step E3)
Next, when the shipping operator starts the shipping operation, the terminal ID registered in advance in the terminal ID storage unit 33 by the shipping information management unit 35 of the shipping terminal 3 is sent to the management server via the network 5 by the transmission unit 32. 1 to send. (Figure 3: Step A7)
The terminal information from the packing terminal 3 is received by the receiving unit 12 of the management server 1, and the process determining unit 13 derives the process from the terminal ID stored in the process storage unit 19 based on the received terminal information, The process transitions to the shipping process creation unit 15. (FIG. 3: Step A8) (FIG. 4: Step B1, Step B4, Step B5)
The shipping information creation unit 15 is capable of shipping from the record stored in the shipping specification storage unit 17 and is packaged in units of packaging boxes from the record that is found to be packed from the packing completion flag. Shipping information including information such as the box ID of the box and the shipping destination area is generated, and the shipping information is lent from the transmission unit 22 to the network 5 and transmitted to the shipping terminal 3. (FIG. 3: Step A9) (FIG. 8: Step F1, Step F2, Step F3, Step F4, Step F5, Step F6).

  At this time, the shipping information created by the shipping information creating unit 15 is composed of information necessary for the shipping work such as the box ID of the packaging box and the shipping destination area. Moreover, only necessary information may be sufficient. As an example of the shipping information in this case, as shown in FIG. 11, the shipping information does not include information such as the name of the packaged product and the orderer, so that the shipping operator cannot know the information such as the product name and the orderer. Possible (or very difficult).

  The shipping information from the management server 1 is received by the receiving unit 31 of the shipping terminal 3 and stored in the shipping information storage unit 34 by the shipping information management unit 35.

  Next, the packaging box in which the product is packed is sorted by destination for shipping. In the shipping destination confirmation, the RFID tag affixed to the packaging box is read by the reader / writer 6 of the shipping terminal 3 to detect the box ID stored in the RFID tag, and the shipping information storage unit 34 is detected by the shipping management unit 35. This is done by displaying the shipping address related to the corresponding box ID from the information stored in the display unit 36. (FIG. 3: Step A10, Step A11) This work may be performed anywhere as long as it corresponds to the delivery work place, such as a distribution center. The shipping information displayed from the display unit 36 displays information necessary for the shipping work such as the box ID of the packaging box and the shipping destination area. This display may be only necessary information.

After sorting the packaging boxes by destination, the shipping processing management unit 35 writes a shipping completion flag indicating that the shipping operation has been completed to the record of the corresponding box ID in the shipping information storage unit 34, and terminal information is transmitted from the transmitting unit 32. The shipping information is transmitted to the management server 1 via the network 5. The terminal information and the shipping information from the shipping terminal 3 are received by the receiving unit 11 of the management server 1, and the processing flag management unit 18 is stored in the shipping specification storage unit 17 based on the received terminal information and the shipping information. Write a shipping completion flag to the record related to the box ID. For example, if the information indicating the completion of shipping is “1” and the information indicating incomplete shipping is “0”, the shipping completion flag written in the shipping information is “1”. (FIG. 3: Step A12) (FIG. 7: Step E1, Step E4, Step E5)
Next, the packaging box in which the product is packed is transported and delivered to the orderer by a transport means such as a truck. At this time, when starting the transportation business, the transportation information is stored in the transportation terminal 3.

The terminal ID registered in advance in the terminal ID storage unit 43 by the transport information management unit 45 of the transport terminal 4 is transmitted to the management server 1 via the network 5 by the transmission unit 42. (Figure 3: Step A13)
The terminal information from the packing terminal 4 is received by the receiving unit 12 of the management server 1, and the process determining unit 13 derives the process from the terminal ID stored in the process storage unit 19 based on the received terminal information ( Specify), and the process transitions to the transport process creation unit 16. (FIG. 3: Step A14) (FIG. 4: Step B1, Step B6, Step B7)
The transportation information creation unit 16 can be transported from the record stored in the shipping specification storage unit 17 and is found to have been packed from the packing completion flag, and has been shipped from the shipping completion flag. From the found records, transportation information including information such as the box ID of the packaging box and the shipping address is created for each packaging box, and the transportation information is sent from the transmission unit 22 to the shipping terminal 4 through the network 5. To do. (FIG. 3: Step A15). At this time, the transportation information created by the transportation information creation unit 16 is composed only of information necessary for the transportation work such as the box ID of the packaging box and the shipping address. As an example of the transportation information, the transportation information does not include information for characterizing the commodity such as the commodity name as shown in FIG. 11, so that the transportation worker cannot know information on the commodity being transported.

  The transportation information from the management server 1 is received by the receiving unit 41 of the shipping terminal 4 and stored in the shipping information storage unit 44 by the transportation information management unit 45.

  Next, the packaging box in which the product is packed is delivered to the orderer. In the transport destination confirmation, the RFID tag attached to the packaging box is read by the reader / writer 6 of the transport terminal 4 to detect the box ID stored in the RFID tag, and the transport information storage unit 44 is detected by the transport management unit 45. This is done by displaying the transport destination relating to the corresponding box ID from the information stored in the display unit 46. (FIG. 3: Step A16, Step A17) At this time, the shipping information displayed from the display unit 46 displays information necessary for the transportation work such as the box ID of the packaging box and the shipping address. This display may be only necessary information.

  The order receiving party that has received the packaging box reads the RFID tag by the reader / writer 6 of the transport terminal 4 so that the transport terminal 4 confirms the acceptance. That is, a shipping completion flag indicating that the shipping operation has been completed is written from the transportation processing management unit 45 to the record of the corresponding box ID in the transportation information storage unit 44, and the terminal information or the shipping information is transmitted from the transmission unit 42 via the network 5. To the management server 1. Terminal information and shipping information from the shipping terminal 4 are received by the receiving unit 11 of the management server 1, and the processing flag management unit 18 is stored in the shipping specification storage unit 17 based on the received terminal information and transportation information. Write the transportation completion flag to the record for the box ID.

As an example, when the information indicating the completion of transportation is “1” and the information indicating that transportation is not completed is “0”, the transportation completion flag written in the transportation information is “1”. (Fig. 3: Step A18)
As described above, according to the present embodiment, the RFID tag and database affixed to the storage box without displaying information on the appearance of the product stored in the storage box (without attaching a delivery tag). By managing the delivery information only by using it, and by disclosing only the information necessary for each business in each business, the confidentiality of the relationship between the product and the orderer can be easily realized, from product packaging to delivery. There is an effect that can be realized.

  In this embodiment, an example in which a packaging box is delivered from a shipping source to an order receiving party has been described. However, the present invention can also be applied to a case where delivery from a shipping source to an order receiving party via a distribution center is performed. In such a case, the delivery terminal 2 may be arranged at the distribution center.

  In this embodiment, an example in which a packaging box is sent from a shipping source to an order receiving party has been described. However, the present invention can also be applied to delivery when an intermediary such as a sales agent is involved. In this case, the orderer sends order information consisting of the product ID and quantity of product that can only be understood by the ship-to party and the orderer to the intermediate trader, and the intermediate trader orders the product to the shipper based on the order information, What is necessary is just to comprise so that it may implement | achieve by performing step A1 to step A17.

  It should be noted that the present invention is not limited to the above-described embodiments, and it is obvious that the embodiments are appropriately changed within the scope of technical use of the present invention. Further, the number, position, shape, and the like of the constituent members are not limited to the above-described embodiment, and can be set to a suitable number, position, shape, and the like in carrying out the present invention.

It is a system configuration figure showing an embodiment of a delivery management system concerning the present invention. It is an airframe block diagram which shows the airframe structure of the delivery management system which concerns on this invention. It is a chart figure showing operation of an embodiment of a delivery management system concerning the present invention. It is a chart figure showing operation of a processing judgment part embodiment in a delivery management system concerning the present invention. It is a chart figure showing operation of an embodiment of a packing information creation part in a delivery management system concerning the present invention. It is a chart figure showing operation of an embodiment of a packing information management part in a delivery management system concerning the present invention. It is a chart figure which shows operation | movement of embodiment of the process flag management part in the delivery management system concerning this invention. It is a chart figure showing operation of an embodiment of a dispatch information creation part in a delivery management system concerning the present invention. It is a figure which shows the data structure of the shipment specification memory | storage part of the delivery management system based on this invention. It is a figure which shows the data structure of the process storage part of the delivery management system which concerns on this invention. It is a figure which shows the data item sent to each terminal of the delivery management system concerning this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Management server 2 ... Packing terminal 3 ... Shipment terminal 4 ... Transport terminal 5 ... Network 6 ... Reader / writer 11 ... Receiving part 12 ... Transmission part 13 ... Processing determination part 14 ... Packing information creation part 15 ... Shipment information creation part 16 ... Transportation information creation unit 17 ... shipment details storage unit 18 ... processing flag management unit 19 ... processing storage unit 21 ... reception unit 22 ... transmission unit 23 ... terminal ID storage unit 24 ... packing information storage unit 25 ... packing information management unit 26 ... display Unit 27 ... Write / read control unit 31 ... Reception unit 32 ... Transmission unit 33 ... Terminal ID storage unit 34 ... Shipment information storage unit 35 ... Shipment management unit 36 ... Display unit 37 ... Write / read control unit 41 ... Reception unit 42 ... Transmission unit 43 ... Terminal ID storage unit 44 ... Transport information storage unit 45 ... Transport management unit 46 ... Display unit 47 ... Write / read control unit 51 ... CPU
52 ... Memory 53 ... Hard disk 54 ... Reader / writer device 55 ... Keyboard 56 ... Mouse 57 ... Display

Claims (1)

A delivery management system for managing delivery of a packaging box connected to a plurality of terminals and affixed with an RFID tag storing a plurality of products,
Packing information storage means for storing packing information for designating the type and number of products stored in the packaging box;
Based on the terminal information of each of the plurality of terminals , a process corresponding to a terminal ID stored in advance, and a process determination unit that determines a service of the terminal,
If it is determined by the processing determination means to perform the packing business, packing information creating means for creating packing information necessary for packing;
Packing information storage control means for storing the created packing information in the packing information storage means;
If it is determined by the processing determination means to perform a shipping operation, shipping information creating means for creating shipping information necessary for shipping;
A delivery information creating means for creating delivery information necessary for delivery when the processing judging means judges that delivery work is to be performed;
A delivery information storage control means for storing the created delivery information in a delivery information storage means different from the packing information storage means;
A delivery management system comprising information sending means for sending the packing information, shipping information and delivery information to a terminal.

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