JP2005099912A - Order management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enable a staff to instantaneously confirm and answer as to how long it takes to provide ordered commodities to a customer when asked. <P>SOLUTION: Output terminal equipment which receives and outputs preparation instruction data to commodities stores the number of orders of unfinished commodities whose preparation has been instructed and the identification data of customers who have ordered the commodity in the temporal order of the preparation instructions. An order managing device receives data to inquire the situations of commodity preparation from input terminal equipment, and refers to information stored in the output terminal equipment to calculate standby order until the commodity is finished from the number of the unfinished commodities as the commodity whose preparation has been instructed earlier than the inquired commodity. Then, the data showing the standby order are wirelessly transmitted to the input terminal equipment being the inquiry origin as the data showing the situations of the commodity preparation. The input terminal equipment announces the data showing the received preparation situations. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to an order management system in restaurants, pubs, and other restaurants.

  At restaurants such as restaurants and izakayas, order management systems that use radio are conventionally used. This system generally includes a portable input terminal with a built-in wireless circuit, a so-called handy terminal, a wireless unit capable of two-way wireless communication with the handy terminal, an order management device that plays a central role in the system, and an order. It comprises a kitchen output terminal that prints or displays a cooking instruction for a menu item that has a problem, and a POS (Point Of Sales) terminal that processes customer accounts. The wireless unit, the kitchen output terminal, and the POS terminal are each connected to an order management device. The wireless unit is installed on the ceiling of the passenger seat so that wireless communication can be performed with a handy terminal in the passenger seat.

  Handy terminals are carried by waiters and waitresses called waitresses. When the customer service representative receives an order for the menu item from the customer at the customer's seat, the order content is input to the handy terminal and the transmission is instructed on the spot. Then, product order data indicating the order contents is wirelessly transmitted from the handy terminal, received by the wireless unit, and input to the order management apparatus. As a result, in the order management apparatus, the product order data identifies customer identification data for identifying the customer who ordered the product, for example, the table number of the table on which the customer has arrived or the order issued to the customer It is stored in association with the slip number of the slip. In addition, cooking instruction data for the ordered menu product is created and transmitted to the kitchen output terminal provided in the kitchen. As a result, a cooking instruction for the ordered menu product is output from the kitchen output terminal, and the person in charge of cooking cooks the menu product according to the instruction.

  In addition, when the customer service representative receives a transaction request from the customer, the customer service person operates the POS terminal to input identification data of the customer. Then, the merchandise order data stored corresponding to the customer identification data in the order management apparatus is called up and displayed on the POS terminal. Accordingly, the customer service representative checks the product order data, and if there is no mistake, performs accounting processing of the product order data at the POS terminal.

  In such an order management system for a restaurant, any product order data stored in the order management device is wirelessly called to the handy terminal, and information on the order data is awaiting provision when the provision is complete and cooking is complete. There has already been a system in which any state where cooking has not been started is displayed during cooking (for example, see Patent Document 1).

In addition, a standard time required for cooking is set in advance for each product, and the number of products currently being cooked and the time required for cooking the product are determined as needed, and product order data is input. There is already an order management device that calculates and outputs the estimated time until the product that has received this order is completed based on the standard cooking time of this product, the number of products currently being cooked, and the time required for cooking. (For example, see Patent Document 2).
JP 2000-268082 A JP-A-4-213194

  By the way, customers in charge such as restaurants and taverns are often asked at the audience seats how much of the menu items they have ordered will be completed. In such a case, if the correct order and time can be answered immediately, a good impression can be given to the customer.

  However, in the past, although it was possible to answer whether or not cooking was started, it was not possible to answer until the order and time until food provision. For this reason, the customer service representative had to go to the kitchen to check, which was inconvenient.

  Especially in large-scale restaurants that can offer various dishes such as Japanese, Western, Chinese, etc., the kitchen is usually divided by cooking subject, and the menu items ordered by specialized cooks for each kitchen are ordered. Cooking. For this reason, it sometimes takes time to confirm customer inquiries and cannot respond quickly.

  The present invention has been made based on such circumstances. The purpose of the present invention is to promptly confirm on the spot a store clerk who has been asked by the customer how much the ordered product will be provided. It is an object of the present invention to provide an order management system capable of answering, reducing the burden on a store clerk and improving customer service.

  The present invention includes a plurality of input terminals that wirelessly transmit order data of products ordered by customers together with customer identification data that can identify customers visiting the store, and a wireless unit that performs bidirectional wireless communication with each input terminal An order management system comprising: an order management device that stores customer identification data and product order data received from the input terminal received by the wireless unit in a data file and transmits creation instruction data for the ordered product An incomplete product storage means is provided for storing the number of incomplete products ordered by the creation instruction and customer identification data of customers who ordered the products in the order in which the creation instructions were given. Then, to each input terminal, creation status inquiry means for wirelessly sending data to inquire about the creation status of the product ordered by the customer, and data indicating the creation status of the product that is responded wirelessly to this inquiry And a notification means for receiving and notifying each of them. In addition, when the data received by the wireless unit to the order management device is data for inquiring the creation status of the product, it is created before the product by referring to the information stored in the incomplete product storage means Based on the number of orders of unfinished products for which the instruction is given, wait order calculation means for calculating the wait order until the product is completed, and data indicating the wait order calculated by the wait order calculation means Creation status response means is provided for responding wirelessly to the inquiring input terminal via the radio unit as data indicating the product creation status.

  According to the present invention in which such measures are taken, a store clerk who is asked how much the ordered product will be provided by the customer can immediately confirm and answer on the spot, thereby reducing the burden on the store clerk. It is possible to provide an order management system that can improve the customer service and at the same time.

The best mode for carrying out the present invention will be described below with reference to the drawings.
This embodiment is a case where the present invention is applied to an order management system for a restaurant in which the kitchen is divided for each cooking subject such as Japanese food, Western food, Chinese food and the like.

  FIG. 1 is an overall configuration diagram of an order management system according to the present embodiment. This system includes a plurality of portable input terminals with built-in radio circuits, so-called handy terminals 1, a radio unit 2 capable of two-way radio communication with each handy terminal 1, and an order management device that plays a central role in the system. 3 and a plurality of N (N ≧ 2) kitchen output terminals that display cooking instructions for menu items that have been ordered, so-called kitchen display devices 4A,... And a POS terminal 7 for processing customer accounts.

  Each handy terminal 1 is used by a customer service representative called a waiter or a waitress to carry and serve customers and to input menu items that have been ordered. The wireless unit 2 is attached to the ceiling of the passenger seat so that each customer service representative in the passenger seat can carry out wireless communication with the handy terminal 1 carried by the customer, and via a dedicated communication cable or the like It is connected to the order management device 3.

  Each of the kitchen display devices 4A to 4N includes a monitor 40 with a touch panel and a display control device 41 for controlling the display of the monitor 40, and one each is provided in each kitchen divided for each cooking subject. The order management device 3, the kitchen display devices 4 </ b> A to 4 </ b> N, the slip issuing machine 6 and the POS terminal 7 are connected by a LAN (Local Area Network) 8.

  FIG. 2 is a block diagram showing a main configuration of the order management apparatus 3. The order management device 3 includes a CPU (Central Processing Unit) 31 constituting a control unit body, a ROM (Read Only Memory) 32 in which fixed data such as programs are stored in advance, and various memories for temporarily storing variable data. This is performed through a RAM (Random Access Memory) 33 in which an area is formed, a clock unit 34 that measures the current date and time, an HDD controller 36 that controls writing and reading of data to and from an HDD (Hard Disk Drive) device 35, and the LAN 8. A LAN interface 37 that controls transmission / reception of data and a wireless unit interface 38 that controls transmission / reception of data to / from the wireless unit 2 are configured. The CPU 31, ROM 32, RAM 33, clock unit 34, HDD controller 36, LAN interface 37, and wireless unit interface 38 are connected to an address bus. They are connected by a bus line 39 such as a data bus.

  As shown in FIG. 3, the HDD device 35 stores a menu file 9 for storing menu data including items such as menu code, item, unit price, kitchen ID, average cooking time, and the number of simultaneous cooking (see FIG. 1). As shown in FIG. 4, an order file 10 (see FIG. 1) for storing order data including items such as a desk number, customer ID, number of persons, order time, order menu data, and accounting flag is formed. Yes. In the menu file 9, menu data of all menu products that can be provided at the restaurant is set in advance. In the order file 10, order data related to the order of the customer who visits the store is stored every time an order is received.

  Incidentally, in the configuration items of the menu data, the menu code is a unique code (for example, a product number) assigned differently for each menu product. The item is the name of the menu product. The unit price is the price per menu item. The kitchen ID is a code for identifying the kitchen in which the menu product is created (cooked). Each kitchen has a unique ID set in advance. The average cooking time is the average time required to cook one menu item. The number that can be cooked at the same time is the maximum value of the number of items that can be cooked at the same time in the same kitchen.

  In the order data, the table number is a number assigned to the table on which the customer who ordered the product arrives. Each dining table in the seat is assigned in advance with a serial number, and in this embodiment, a customer who is visiting is identified by this table number. That is, data ordered by customers of the same group is managed as data of one customer by sharing a table number. The customer service ID is a code for identifying the customer service representative who inputs the customer order. A unique ID is set in advance for each person in charge of customer service. The number of people is the number of customers managed as one customer. The order time is the latest time when the customer ordered the menu item. The order menu data includes menu codes and order quantities of all menu products ordered by a customer managed as one customer. The accounting flag is set to “0” when a customer managed as one customer has not been accounted for, and is updated to “1” when accounting is completed.

  FIG. 5 is a block diagram showing a main configuration of the display control device 41 in the kitchen display devices 4A to 4N. The display control device 41 is provided on the screen of the CPU 411, the ROM 412, the RAM 423, the clock unit 414, the LAN interface 415, the display controller 416 for displaying the cooking instruction screen and the like on the display 401 of the monitor 40 with a touch panel. The touch panel signal input circuit 417 inputs a signal from the touch panel sensor 402. The CPU 411, ROM 412, RAM 413, clock unit 414, LAN interface 415, display controller 416, and touch panel signal input circuit 417 are connected by a bus line 418.

  As shown in FIG. 6, the RAM 413 stores cooking instruction management data including items such as a table number, a menu code, an item, a quantity, a status flag, and a time counter in the order of display numbers starting from “1”. A cooking instruction management table 42 is formed.

  In the cooking instruction management data, the table number is the number of the table on which the customer who ordered the menu item for which the cooking instruction is performed in the kitchen display devices 4A to 4N is arrived, and the menu code and the item are the menu of the menu item. The code and the item, and the quantity is the order quantity of the menu item. The status flag is set to “0” when the menu item is not yet cooked, and is updated to “1” when the menu item is started. The time counter counts the elapsed time from the order reception when the menu item is not yet cooked, and counts the elapsed time from the start of cooking when the menu item is started.

  Here, the cooking instruction management table 42 indicates the number of orders for unfinished products and the table number (customer identification data) of the customer who ordered the product in response to the cooking instruction. Incomplete product storage means for storing in the order in which they are stored.

  FIG. 7 is a flowchart showing a main processing procedure executed by the CPU 411 of the display control device 41. For example, when the CPU 411 starts up by turning on the kitchen display devices 4A to 4N, for example, the CPU 411 starts this processing.

  First, the CPU 411 displays on the display 401 of the monitor 40 with a touch panel ST (step) 1 a cooking instruction screen 43 for instructing a cook in the kitchen to order a menu item ordered from a customer. An example of the cooking instruction screen 43 is shown in FIG. The cooking instruction screen 43 is formed with a cooking instruction area 44 for displaying items and quantities of menu products for which cooking instructions are given and the table numbers of customers who ordered the menu items in the order of display numbers 1 to 8. . Further, in correspondence with each display number, there are a start button 45 for declaring the start of cooking of the menu product displayed in the cooking instruction area 44 of that display number, and a completion button 46 for declaring completion of cooking of the menu product. Is provided.

  Next, the CPU 411 resets the display number counter A formed in the RAM 412 as ST2 to “0”. After that, the CPU 411 waits for receiving the cooking instruction data as ST3, touching any start button 45 as ST4, or touching any completion button 46 as ST5.

  Here, when the cooking instruction data including the table number, menu code, item, and order quantity is received from the order management apparatus 3 via the LAN 8 in ST3, the CPU 411 executes the following processing. That is, the display number counter A is incremented by “1”, and the received cooking instruction data is stored in a display number (hereinafter referred to as display number A) that matches the display number counter A of the cooking instruction management table 42. Further, the status flag of the display number A is set to “0” and the time counter TA is reset. Then, the table number, item and order quantity of the cooking instruction data stored in the cooking instruction management table 42 are displayed in the cooking instruction area 44 corresponding to the display number A on the cooking instruction screen 43. The reset time counter TA is incremented by “1” every time one second is counted by the clock unit 414.

  If it is detected in ST4 that one of the start buttons 45 has been touched by an input signal to the touch panel signal input circuit 417, the CPU 411 executes the following processing. That is, a corresponding display number (hereinafter referred to as display number B) is acquired from the position information of the operated start button 45. Then, the cooking instruction management table 42 is searched to confirm that cooking instruction management data is stored corresponding to the display number B and that the status flag of the data is “0”. As a result, if it is confirmed that the cooking instruction management data having the status flag “0” is stored, the start of cooking of the menu product for which the cooking instruction has been made is declared by the cooking instruction management data. Resets the time counter TB of the display number B. In addition, the start button 45 that has been touch-operated is displayed in a special display (for example, black-and-white reverse display or blinking display of the character “start”) to indicate that cooking is in progress. The reset time counter TB is incremented by “1” every time one second is counted by the clock unit 414 (starting elapsed time counting means).

  If it is detected in ST5 that one of the completion buttons 46 has been touched by an input signal to the touch panel signal input circuit 417, the CPU 411 executes the following processing. That is, a corresponding display number (hereinafter referred to as display number C) is acquired from the position information of the operated start button 45. Then, the cooking instruction management table 42 is searched to confirm that the cooking instruction management data is stored corresponding to the display number C and that the status flag of the data is “1”. As a result, if it is confirmed that the cooking instruction management data having the status flag “1” is stored, the cooking of the menu product for which the cooking instruction has been made is declared by the cooking instruction management data. Deletes the cooking instruction management data of the display number C from the cooking instruction management table 42. Thereafter, the cooking instruction management data after the display number (C + 1) is sequentially shifted forward (in the direction where the display number is smaller). Also, the display number counter A is counted down by “1”. Then, the table number, item, and order quantity of the cooking instruction management data remaining in the cooking instruction management table 42 are displayed in the cooking instruction area 44 corresponding to each display number of the cooking instruction screen 43.

  FIG. 8B shows a display example of the cooking instruction screen 43 when the data of the contents shown in FIG. 6 is stored in the cooking instruction management table 42. In this case, since the state flag in the cooking instruction management data of display number 1 is “1”, that is, cooking is in progress, the start button 45 corresponding to display number 1 is specially displayed. Therefore, the chef who has free hands starts cooking the pork noodle with the display number 2. At this time, the start button 45 corresponding to the display number 2 is touched. Thereby, the start button 45 corresponding to the display number 2 is specially displayed. When cooking of the ramen with display number 1 is completed, the cook touches the completion button 46 corresponding to display number 1. Then, the ramen cooking instruction display with the display number 1 is erased, and the cooking instruction display after the display number 2 is sequentially advanced.

  9 and 10 are a perspective view showing an external configuration of the handy terminal 1 and a block diagram showing an internal configuration thereof. In the handy terminal 1, an openable terminal body 100 is provided with a keyboard 11 and a display 12 with a touch panel. The keyboard 11 includes a first keyboard 11A on which a plurality of menus to which menu codes of various food and drink menu products are assigned and a second keyboard 11B on which a numeric keypad, a transmission key, a clear key, a cursor key, and the like are arranged. Become.

  The terminal body 100 incorporates a control circuit 13 including a radio circuit 131. In addition to the wireless circuit 131, the control circuit 13 includes a CPU 132, a ROM 133, a RAM 134, a keyboard controller 135, a display controller 136, and a touch panel signal input circuit 137. The CPU 132, ROM 133, RAM 134, wireless circuit 131, keyboard controller 135, display controller 136, and touch panel signal input circuit 137 are connected by a bus line 138. The keyboard controller 135 controls the key names of the menu keys on the first keyboard 11A. Further, the key signals corresponding to the operation keys are taken in from the first keyboard 11A and the second keyboard 11B. The display controller 136 controls display on the display 12. A signal from a touch panel sensor 139 provided on the screen of the display 12 is input to the touch panel signal input circuit 137.

  FIG. 11 is a flowchart showing a main processing procedure executed by the CPU 132 of the handy terminal 1. For example, when the CPU 411 starts up by turning on the power of the handy terminal 1, the CPU 411 starts this processing.

  First, the initial screen 14 is displayed on the display 12 with a touch panel as ST11. An example of the initial screen 14 is shown in FIG. On the initial screen 14, various touch keys 141 to 146 such as new, addition, confirmation, table number, number of people, and charge are displayed. The new key 141 functions as a selection unit for the new order input mode, the additional key 142 functions as a selection unit for the additional order input mode, and the confirmation key 143 functions as a selection unit for the confirmation mode. That is, the CPU 132 waits for the new key 141 to be touched in ST12, the additional key 142 to be touched in ST13, or the confirmation key 143 to be touched in ST14.

  Here, when it is detected by the input signal to the touch panel signal input circuit 137 that the new key 141 has been touched, the CPU 132 executes processing in the new order input mode. That is, it waits for a table number to be input as customer identification data for identifying a customer. In addition, it waits for the number of customers and the ID of the customer service representative to be input. Then, when the table number is input with the numeric keypad and the table number key 144, the number of persons is input with the numeric keypad and the number of people key 145, and the customer service representative ID is input with the numeric keypad and the responsible key 146, the menu ordered by the customer Wait for data related to the product to be entered. Here, when the menu code, the number of orders, etc. of the menu product ordered by the customer are input by the menu key, the numeric keypad, etc., and the transmission key is operated, a new product order data message including these input data is edited. When this new product order data message is wirelessly transmitted via the wireless circuit 131, the processing in the new order input mode is terminated. Then, the CPU 132 returns the screen of the display 12 with the touch panel to the initial screen 14.

  The wirelessly transmitted new product order data message is received by the wireless unit 2 and taken into the order management device 3. As a result, the CPU 31 of the order management device 3 creates new order data based on each data of the received new product order data message, and stores it in the order file 10. Further, print data of the order slip is created based on each data of the new product order data message, and is transmitted to the slip issuing machine 6 via the LAN 8. Furthermore, the kitchen ID is obtained with reference to the menu file 9 for each ordered menu item, and the LAN 8 is connected to the kitchen display device 4 (any one of 4A to 4N) identified by the kitchen ID. The cooking instruction data of the menu item is transmitted via the menu item.

  When the CPU 132 of the handy terminal 1 detects that the additional key 142 is touched by an input signal to the touch panel signal input circuit 137 in ST13, the CPU 132 of the handy terminal 1 executes the process of the additional order input mode. That is, it waits for a table number to be input as customer identification data for identifying a customer. Then, if the table number is input with the numeric keypad and the table number key 144, it waits for the data related to the menu product additionally ordered by the customer to be input. Here, when the menu code, the number of orders, etc. of the menu item ordered by the customer are input by the menu key or the numeric keypad, and the transmission key is operated, the additional item order data message including these input data is edited. . If this additional product order data message is wirelessly transmitted via the wireless circuit 131, the processing of the additional order input mode is terminated. Then, the CPU 132 returns the screen of the display 12 with the touch panel to the initial screen 14.

  The wirelessly transmitted additional product order data message is received by the wireless unit 2 and taken into the order management device 3. As a result, the CPU 31 of the order management apparatus 3 searches the order file 10 with the table number of the received additional product order data message, and adds the data of the product additionally ordered to the unaccounted order data with the corresponding table number. . Further, print data of the order slip is created based on each data of the additional product order data message, and is transmitted to the slip issuing machine 6 via the LAN 8. Further, the kitchen ID is obtained by referring to the menu file 9 for each ordered menu product, and the cooking instruction data of the menu product is transmitted to the kitchen display device 4 of the kitchen identified by the kitchen ID via the LAN 8. Is supposed to be sent.

  When the CPU 132 of the handy terminal 1 detects that the confirmation key 143 is touched by an input signal to the touch panel signal input circuit 137 in ST14, the CPU 132 of the handy terminal 1 executes a confirmation mode process. That is, the table number input request screen 15 is displayed on the display 12 with a touch panel. An example of the table number input request screen 15 is shown in FIG. On the table number input request screen 15, guidance “table No.?” Prompting the input of the table number is displayed together with the touch keys 141 to 146.

  In this state, when the table number is entered by the numeric keypad and the table number key 144 is touched, the CPU 132 edits the order data call message including the table number. Then, this order data call message is wirelessly transmitted via the wireless circuit 131 (order data call means).

  The wirelessly transmitted order data call message is received by the wireless unit 2 and taken into the order management device 3. As a result, the CPU 31 of the order management apparatus 3 searches the order file 10 with the received table number of the order data call message, and calls unaccounted order data with the corresponding table number. The order data is wirelessly transmitted via the wireless unit 2 to the handy terminal 1 of the order data calling message transmission source.

  Therefore, the CPU 132 of the handy terminal 1 that has transmitted the order data call message waits for order data to be sent from the order management apparatus 3 by radio. When the order data is received, the menu code included in the order menu data in the order data is extracted. Then, the key name of the menu key to which the menu code is assigned is acquired from the keyboard controller 135, and the confirmation menu selection screen 16 that visualizes the key name is displayed on the display 12 with the touch panel (ordered product display means). An example of the confirmation menu selection screen 16 is shown in FIG. On the confirmation menu selection screen 16, the touch key 161 to which the key name of the menu code extracted from the order menu data in the order data, that is, the item of the menu product ordered by the customer who arrives at the table with the table number is assigned. ~ 164 are displayed. The number of people in the order data and the order time are also displayed.

  Here, when it is detected that the touch keys 161 to 164 to which any item of the menu item is assigned are touched by an input signal to the touch panel signal input circuit 137, the menu item of the item assigned to the touch key is detected. Since the selection has been made, the CPU 132 edits a menu confirmation message including the menu code of the menu product and the table number input from the table number input request screen 15. Then, this menu confirmation message is wirelessly transmitted via the wireless circuit 131 (creation status inquiry means).

  The wirelessly transmitted menu confirmation message is received by the wireless unit 2 and taken into the order management device 3. Thereby, the CPU 31 of the order management apparatus 3 executes the menu confirmation reception process shown in the flowchart of FIG.

  That is, the CPU 31 searches the menu file 9 with the menu code of the received menu confirmation message, and acquires the kitchen ID, the average cooking time, and the number of simultaneously cookable items from the menu data of the corresponding menu code. Then, the kitchen display device 4 of the kitchen identified by the acquired kitchen ID is accessed via the LAN 8 and the cooking instruction management table 42 is read from the display control device 41 of the kitchen display device 4.

  Next, the cooking instruction management table 42 is searched to determine whether cooking instruction management data including the table number and menu code of the received menu confirmation message is stored. Here, if the corresponding cooking instruction management data is not stored, the cooking of the menu item requested for confirmation has already been completed, and the cooking completion response message including the data to that effect is edited. And this cooking completion response message is wirelessly transmitted to the handy terminal 1 of the menu confirmation message transmission source via the wireless unit 2.

  When the corresponding cooking instruction management data is stored in the cooking instruction management table 42, the CPU 31 checks the status flag of the cooking instruction management data. Here, if the status flag is updated to “1”, the menu product for which the confirmation request has been made has started cooking, and therefore the time counter of the corresponding cooking instruction management data from the average cooking time of the menu product. The remaining cooking time is calculated by subtracting the value of (remaining time calculation means). Then, the cooking response message including the remaining cooking time is edited, and the cooking response message is wirelessly transmitted to the handy terminal 1 of the menu confirmation message transmission source via the wireless unit 2 (creation status response means). .

  If the status flag of the corresponding cooking instruction management data is set to “0”, the menu product for which the confirmation request has been made has not yet started cooking, so the corresponding cooking instruction management from the cooking instruction management table 42 is performed. All data with a display number smaller than the data, that is, the order quantity of products that have not been cooked with the menu products ordered before the menu product for which confirmation has been requested, is added to the total value and “1” is added. Is added to calculate the number of waiting for cooking (waiting order) of the menu item requested to be confirmed (waiting order calculating means).

  In addition, the estimated time required for cooking a product that has not been cooked with a menu product ordered before the menu product for which confirmation has been requested, the average cooking time of the product, the number of items that can be cooked simultaneously, and the order of the product The estimated time required for cooking the menu product requested to be confirmed is also calculated from the average cooking time of the product, the number of simultaneously cookable items, and the number of orders for the product. Then, the cooking waiting time of the menu item requested to be confirmed is calculated by adding up the estimated cooking times (waiting time calculating means).

  Thus, the cooking-waiting response message including the number of waiting for cooking and the cooking waiting time is edited, and this cooking-waiting response message is wirelessly transmitted to the handy terminal 1 that is the source of the menu confirmation message via the wireless unit 2 ( Creation status response means).

  Therefore, the CPU 132 of the handy terminal 1 that wirelessly transmitted the menu confirmation message displays the response waiting screen 17 on the display 12 with the touch panel and waits for a response from the order management apparatus 3. An example of the response waiting screen 17 is shown in FIG. The response waiting screen 17 displays the key name of the touch key that has been touched ("ramen" in the figure) and a mark 171 indicating that an inquiry is being made.

  In this state, when the response message of any one of the cooking completion response, the cooking response, and the cooking wait response is received wirelessly (response receiving means), the CPU 132 displays the response result screen 18 on the display 12 with a touch panel. (Creation status notification means). An example of the response result screen 18 is shown in FIG. FIG. 10A shows a response result screen 18A when receiving a cooking completion response, FIG. 10B shows a response result screen 18B when receiving a response during cooking, and FIG. It is a response result screen 18C. The response result screen 18A displays a mark 181 indicating the completion of cooking, the response result screen 18B displays the remaining cooking time together with the mark 182 indicating that cooking is in progress, and the response result screen 18C displays the cooking together with the mark 183 indicating that cooking is awaiting. The waiting number and cooking wait time are displayed. In addition, a continuation key 184 and an end key 185 are displayed in common on the response result screens 18A to 18C.

  In this state, the CPU 132 waits for the continuation key 184 or the end key 185 to be touched. When it is detected that the continuation key 184 is touched by an input signal to the touch panel signal input circuit 137, the CPU 132 checks the other menu products ordered by the customer who is at the table. The confirmation menu selection screen 16 is displayed again on the display 12. Then, when it is detected that the touch keys 161 to 164 are touched, the same processing as described above is repeated.

  On the other hand, when it is detected that the end key 185 is touched by an input signal to the touch panel signal input circuit 137, the CPU 132 returns the screen of the display 12 to the initial screen 14. Then, it waits for any of the new key 141, the add key 142, and the confirmation key 143 to be touched.

  In this embodiment configured as described above, if the customer service representative asks how much of the ordered menu product will be completed from a customer who has already been ordered, he / she carries it. The confirmation key 143 displayed on the display 12 of the handy terminal 1 is touch-operated. Next, the table number of the table that the customer is wearing is entered using the numeric keypad of the second keyboard 11B, and the table number key 144 is touch-operated. Then, touch keys to which the items of all menu products ordered by the customer are individually displayed are displayed on the display 12, so that the customer service representative confirms which menu product the customer is inquiring about the start status.

  For example, as shown in FIGS. 13 (a) to 13 (c), from the customer of table number 05 who ordered the menu products “curry” and “ramen” one by one and “coffee (2)”, Suppose you receive a request to inquire about the status of "Ramen". In this case, the person in charge of the customer touches the touch key 163 of “ramen”. Then, a menu confirmation message including the menu code of the menu item “Ramen” and the table number 05 is wirelessly transmitted from the handy terminal 1.

  This menu confirmation message is received by the wireless unit 2 and taken into the order management device 3. Thereby, in the order management device 3, the cooking instruction management table 42 is read from the display control device 41 of the kitchen display device 4 installed in the kitchen for cooking the menu item “ramen”.

  Now, it is assumed that the data shown in FIG. 6 is stored in the cooking instruction management table 42. In this case, the menu item “ramen” having the table number 05 is stored in correspondence with the display number “3”. Further, the display number “1” stores cooking data (status flag = 1) of two menu items “ramen” ordered by the customer with the table number 03, and the display number “2” stores the table number. Stores three items of unfinished cooking data (status flag = 0) for the menu item “Church Men” ordered by the 01st customer.

  Therefore, “6 (= 2 + 3 + 1)” is calculated as the number of cooking waits for the menu item “ramen” of table number 05. In addition, the average cooking time of the menu product “Ramen” is 4 minutes 30 seconds and the number of simultaneous cooking is 3, and the average cooking time of the menu product “Churshu Men” is 6 minutes and the number of simultaneous cooking is 3 Then, 4 minutes and 30 seconds are calculated as the estimated cooking time for 2 items of the menu item “Ramen” ordered by the customer with the table number 03, and 3 items of the menu product “Churshumen” ordered by the customer with the table number 01 6 minutes is calculated as the estimated cooking time, and 4 minutes and 30 seconds are calculated as the estimated cooking time for the menu item “Ramen” ordered by the customer with table number 05. 15 minutes (4 minutes 30 seconds + 6 minutes + 4 minutes 30 seconds) is calculated.

  Thus, the response result screen 18C having the contents shown in FIG. 14C is displayed on the display 12 of the handy terminal 1. Thereby, the customer service representative can inform the customer that “ramen” is cooked sixth from the content of the response result screen 18C and that the waiting time is 15 minutes.

  Incidentally, if the menu item “Ramen” of table number 05 is being cooked (status flag = 1), the time counter T3 is measuring 1 minute 30 seconds with respect to the average required time of 4 minutes 30 seconds. The response result screen 18B having the contents shown in FIG. 14B is displayed on the display 12 of the handy terminal 1. Accordingly, the customer service representative can inform the customer that “ramen” is being cooked and the remaining cooking time is 3 minutes from the content of the response result screen 18B.

  As described above, according to the present embodiment, the customer service representative who is asked how much the ordered menu product will be provided by the customer immediately checks on the spot and is not cooking. Can answer the number of waiting for cooking and the waiting time for cooking, and the remaining cooking time when cooking. Therefore, it is not necessary for the customer service representative to go to the kitchen where the menu item for which the inquiry is made is made, and the burden can be reduced. In addition, since a customer's inquiry can be answered in a short time, a good impression can be given to the customer and customer service can be improved.

  In the embodiment described above, both the number of waiting for cooking and the waiting time for cooking are calculated and answered when not cooking. However, the present invention calculates and answers either one. May be. The method for calculating the cooking waiting time and the remaining cooking time is not limited to this embodiment, and various modifications can be made.

  Further, in the above embodiment, the cooking instruction management table 42 gives a cooking instruction indicating the number of orders for items that have not been undertaken or undertaken for the menu item for which the cooking instruction has been given, and the table number of the customer who ordered the product. A table that stores the order number of items not yet started in the menu product that has been instructed for cooking and the table number of the customer who ordered the product in the order in which the cooking instruction has been issued, A table for storing the number of orders and the table number of the customer who ordered the product in the order in which the cooking instructions are given may be provided separately.

  Moreover, in the said embodiment, although the cooking instruction management table 42 which comprises an incomplete goods memory | storage means was provided in the kitchen displays 4A-4N which are output terminals, it is not limited to this. For example, a device that functions as a host device of each output terminal may be connected to the LAN 8, and the cooking instruction management table 42 for each kitchen display 4A to 4N may be centrally managed by this host device. Moreover, the order management apparatus 3 may manage the cooking instruction management table 42 for each kitchen display 4A to 4N in an integrated manner.

  Further, in the above embodiment, the handy terminal 1 carried by each customer service person is used as the input terminal. However, in the order management system in which a self input terminal that can be ordered by the customer himself / herself is installed on each table, for example. However, the present invention can be similarly applied by adding confirmation mode processing to the self-input terminal.

  Moreover, in the said embodiment, although the kitchen display apparatus 4A-4N was made into the output terminal machine, also in the order management system using the kitchen printer which prints out a cooking instruction form, the means to instruct | indicate a cooking start and cooking completion The present invention can be applied by providing an instruction means.

  Moreover, in the said embodiment, although the display on the display 12 was illustrated as a production | generation condition alerting | reporting means, it notifies to a customer service representative or the customer himself / herself by printing a creation situation by connecting a portable printer to the handy terminal 1. You may do. Moreover, what is notified by voice is also included in the present invention.

1 is an overall configuration diagram of an order management system according to an embodiment of the present invention. The block diagram which shows the principal part structure of the order management apparatus in the embodiment. The schematic diagram which shows the data structure of the menu file which the order management apparatus has. The schematic diagram which shows the data structure of the order file which the order management apparatus has. The block diagram which shows the principal part structure of the display control apparatus in the embodiment. The schematic diagram which shows the data structure of the cooking instruction management table which the display control apparatus memorize | stores. The flowchart which shows the principal part of the process sequence which CPU of the same display control apparatus performs. The schematic diagram which shows the example of a screen displayed on the monitor apparatus controlled by the display control apparatus. The perspective view which shows the external appearance structure of the handy terminal in the embodiment. The block diagram which shows the principal part structure of the handy terminal. The flowchart which shows the principal part of the process sequence which CPU of the handy terminal performs. The flowchart which shows the principal part of the menu confirmation message reception process which CPU of an order management apparatus performs in the embodiment. The schematic diagram which shows the example of various screens displayed on a display at the time of the confirmation mode of a handy terminal in the embodiment. The schematic diagram which shows the example of a response result screen displayed on a display at the time of the confirmation mode of a handy terminal in the embodiment.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1 ... Handy terminal (input terminal), 2 ... Wireless part, 3 ... Order management apparatus, 4 (4A-4N) ... Kitchen display (output terminal), 9 ... Menu file, 10 ... Order file, 41 ... Display control Apparatus, 42 ... Cooking instruction management table.

Claims (6)

A plurality of input terminals that wirelessly transmit order data of products ordered by the customer together with customer identification data that can identify the customer visiting the store;
A wireless unit that performs bidirectional wireless communication with each of the input terminals;
In an order management system comprising an order management device that stores customer identification data and product order data from the input terminal received by the wireless unit in a data file and transmits creation instruction data of the ordered product,
An incomplete product storage means is provided for storing the order number of incomplete products in the product instructed for creation and the customer identification data of the customers who ordered the product in the order in which the creation instructions were given
Each of the input terminals includes a creation status inquiry means for wirelessly transmitting data to inquire about the creation status of the product ordered by the customer, and data indicating the creation status of the product that is wirelessly responded to this inquiry. A response receiving means for receiving, and a creation status notifying means for notifying data indicating the creation status received by the response receiving means,
The order management apparatus, when the data received by the wireless unit is data for inquiring about the creation status of the product, refers to the information stored by the incomplete product storage means and completes the product. Waiting order calculating means for calculating the waiting order until reaching, and data indicating the waiting order calculated by the waiting order calculating means as data indicating the creation status of the product via the wireless unit to the input terminal of the inquiry source An order management system comprising a creation status response means for responding wirelessly. A plurality of input terminals that wirelessly transmit order data of products ordered by the customer together with customer identification data that can identify the customer visiting the store;
A wireless unit that performs bidirectional wireless communication with each of the input terminals;
An order management device that stores customer identification data and product order data from the input terminal received by the wireless unit in a data file and transmits creation instruction data for the ordered product;
In an order management system provided with an output terminal that is provided in a workplace for creating the product and receives and outputs the creation instruction data for the product created in the workplace,
The output terminal includes unfinished product storage means for storing the number of orders for unfinished products in the order of creation and the customer identification data of customers who have ordered the product in the order in which the order of creation is given. And
Each of the input terminals includes a creation status inquiry means for wirelessly transmitting data to inquire about the creation status of the product ordered by the customer, and data indicating the creation status of the product that is wirelessly responded to this inquiry. A response receiving means for receiving, and a creation status notifying means for notifying data indicating the creation status received by the response receiving means,
The order management device refers to information stored by the incomplete product storage means of the output terminal when the data received by the wireless unit is data for inquiring about the creation status of the product. Waiting order calculating means for calculating the waiting order until the product is completed, and data indicating the waiting order calculated by the waiting order calculating means as data indicating the creation status of the product to the input terminal of the inquiry source An order management system comprising creation status response means for responding wirelessly via the wireless unit. A plurality of input terminals that wirelessly transmit order data of products ordered by the customer together with customer identification data that can identify the customer visiting the store;
A wireless unit that performs bidirectional wireless communication with each of the input terminals;
An order management device that stores customer identification data and product order data from the input terminal received by the wireless unit in a data file and transmits creation instruction data for the ordered product;
In an order management system provided with a plurality of output terminals that are provided for each workplace for creating the product and receive and output the creation instruction data for the product created in the own workplace,
Each output terminal includes unfinished product storage means for storing the order number of unfinished products in the product instructed for creation and the customer identification data of the customer who ordered the product in the order in which the product is ordered. Each has
Each of the input terminals includes a creation status inquiry means for wirelessly transmitting data to inquire about the creation status of the product ordered by the customer, and data indicating the creation status of the product that is wirelessly responded to this inquiry. A response receiving means for receiving, and a creation status notifying means for notifying data indicating the creation status received by the response receiving means,
The order management device, when the data received by the wireless unit is data for inquiring the creation status of the product, the output terminal of the output terminal provided in the workplace where the product for which the inquiry is made is created Referring to the information stored by the incomplete product storage means, wait order calculation means for calculating the wait order until the product is completed, and data indicating the wait order calculated by the wait order calculation means An order management system comprising: creation status response means for responding wirelessly via the wireless unit to an input terminal as an inquiry source as data indicating the product creation status. The order management device further comprises a waiting time calculating means for calculating a waiting time until the product is completed based on the waiting order calculated by the waiting order calculating means,
At least one of the waiting order calculated by the waiting order calculating unit and the waiting time calculated by the waiting time calculating unit is wirelessly transmitted to the inquiry source input terminal via the wireless unit as data indicating a product creation status. 4. The order management system according to claim 1, wherein the order management system responds by   Each input terminal stores a confirmation mode selection means, and when the customer identification data is input with the confirmation mode selected by the selection means, the data is stored in the data file of the order management apparatus together with the customer identification data. Order data calling means for calling the current product order data, and order product display means for displaying the products ordered by the customer based on the product order data called by the order data calling means. The matching means is means for wirelessly transmitting data indicating that the creation status of the product is inquired when a product for which the creation status is inquired is selected from the products displayed by the ordered product display means. The order management system according to any one of claims 1 to 3. The output terminal further includes a start elapsed time measuring means for measuring the elapsed time from the start of the start of the product that has been started among the products that have been instructed for creation,
The order management device calculates the remaining time until the product is completed based on the elapsed time from the start of the product when the product for which the creation status inquiry has been started And a creation status response means, when a product for which a creation status inquiry has been made is underway, data indicating the remaining time calculated by the remaining time calculation means is displayed as the creation status of the product. 4. The order management system according to claim 2, wherein the order management system is a means for responding wirelessly to the input terminal as an inquiry source via the wireless unit.

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