JP2004303073A - Device operating method and system and device operating program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an device operating method and device operating system and device operating program for executing the operation, maintenance and security of a device which performs the deposit and payment of cash for making each device realize a task such as deposit or payment through one communication line and the maintenance and security of each device accompanied with the task. <P>SOLUTION: This device operating system is provided with one communication line connecting a device configured to perform the deposit and payment of cash, and equipped with a sensor for detecting failure and a sensor for detecting burglar with an operation center. This device operating method comprises a step that when the operation center receives data associated with the deposit and payment from the device, the operation center notifies it to a financial institute host, that when the operation center receives data from the sensor which detects failure from the device, the operation center notifies it to a maintenance company server, or that when the operation center receives data from the sensor which detects burglar from the device, the operation center notifies it to a security company server. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an apparatus operation method, an apparatus operation system, and an apparatus operation program for operating, maintaining, and guarding an apparatus for depositing and paying cash.
[0002]
[Prior art]
Conventionally, an automatic teller machine (ATM) installed by a financial institution connects to the financial institution via a dedicated line and communicates with a host to make cash deposits or cash payments. The maintenance staff will rush to perform the maintenance, and if the door is forcibly opened by attaching a door open / close sensor or vibration sensor, etc., or if a large vibration is applied, the dial-up will notify the security company. Security guards rushed to deal with them.
In addition, there is a technology for connecting a monitoring computer to a plurality of ATMs and monitoring the results, informing a monitoring center of the result via a network, and quickly and accurately grasping the abnormality, performance, and operating state of the ATM at a remote monitoring center. (Patent Document 1).
[Patent Document 1]
See [0003] and [0004] of JP-A-2002-8110 and FIG.
[0003]
[Problems to be solved by the invention]
For this reason, in the former case, there is a problem that the ATM needs three communication lines: a dedicated line for online transactions, a dial-up line for maintenance, and a dial-up line for security. .
Further, in the latter case, it is necessary to connect the monitoring computer 2 to each of a plurality of ATMs, and the remote monitoring center 3 notified from the monitoring computer via the network 6 checks the abnormality, performance, and operating state of the ATM. There is a problem that a separate communication line is required for business use, maintenance use, etc. only by being able to grasp.
[0004]
In order to solve these problems, the present invention provides an operation center that integrates and manages a plurality of devices such as ATMs, and connects each of the devices with a single communication line to determine data from each device. And notify the financial institution host, maintenance company server, and security company server separately, and realize the business such as deposit or payment with one communication line for each device, and the maintenance and security of the devices accompanying the business. It is intended to be.
[0005]
[Means for Solving the Problems]
Means for solving the problem will be described with reference to FIG.
[0006]
In FIG. 1, an operation center 1 is connected to a plurality of devices 2 by one communication line, respectively, and performs operation, maintenance, and security of the devices 2. Here, the operation center 1 includes a monitoring unit 11 and the like. Is what is done.
[0007]
The monitoring unit 11 monitors data from the device 2, notifies the financial institution host when data relating to operations such as deposits or payments is received from the device 2, and transmits data from a sensor that detects a failure of the device 2. For example, it notifies the maintenance company server 4 when it is detected, and notifies the security company server 3 when it detects data from a sensor that detects theft from the device.
[0008]
Next, the operation will be described.
The operation center 1 and the device 2 are connected by one communication line, and the monitoring means 11 constituting the operation center 1 monitors data received from the device 2 and transmits data relating to operations such as deposits or payments from the device 2. Notify the financial institution host 5 when receiving the data, notify the maintenance company server 4 when receiving data from the sensor that detects a failure from the device 2, or receive data from the sensor that detects theft from the device 2. The security company server 3 is notified when it is done.
[0009]
At this time, the operation center 1 periodically communicates with the device 2 and notifies the security company server 3 when there is no response.
[0010]
Further, even if data is received from the sensor 2 that detects theft from the device 2 during operation such as depositing or paying cash from the device 2 and during other standby, the security company system 3 is not notified and suppressed. Like that.
[0011]
Accordingly, an operation center 1 for integrating and managing a plurality of devices 2 such as ATMs is provided, and the devices 2 are connected to each other by one communication line. , The maintenance company server 4 and the security company server 3 are notified separately, so that each device 2 can perform a business such as deposit or payment with one communication line, and maintenance and security of the device 2 accompanying the business. It can be realized.
[0012]
BEST MODE FOR CARRYING OUT THE INVENTION
Next, an embodiment and operation of the present invention will be sequentially described in detail with reference to FIGS.
[0013]
FIG. 1 shows a system configuration diagram of the present invention.
In FIG. 1, an operation center 1 executes various processes in accordance with a program, is connected to a plurality of devices 2 by one communication line, and performs operation, maintenance, and security of the devices 2. Yes, here, it comprises a monitoring means 11, a control means 12, a management log 13, and the like.
[0014]
The monitoring unit 11 monitors data from the device 2, notifies the financial institution host 5 when receiving data related to operations such as deposits or payments from the device 2, and receives data from a sensor that detects a failure of the device 2. Is notified to the maintenance company server 4 when data is detected, or to the security company server 3 when data from a sensor that detects theft from the device 2 is detected (FIGS. 2 to 5). Will be described later).
[0015]
The control means 12 performs overall control of the entire operation center 1 and communication.
[0016]
The management log 13 registers, for data received from the device 2, the time of reception, the connection destination (data transfer destination), the security request, and the maintenance request (see FIG. 5).
[0017]
The device 2 is a device such as an ATM, which is a device to be operated, maintained, and guarded by one communication line, and includes a sensor monitoring unit 21, a failure detection unit 22, a communication control unit 23, and the like. It is composed.
[0018]
The sensor monitoring unit 21 detects various sensors provided in the device 2 (a door open sensor of the device for detecting theft, a vibration sensor for detecting vibration at the time of destruction, a burner or the like for melting and making holes, etc.). Temperature sensor).
[0019]
The failure detection unit 22 monitors a failure detection sensor (for example, a paper jam detection sensor) attached to each part of the mechanism of the apparatus.
[0020]
The communication control unit 23 communicates with the operation center 1 via one communication line (one communication line via the network / public line (dedicated line) 6) with data on operation, data on failure, and data on theft. And so on.
[0021]
The security company server 3 is a server of a company that notifies information about the theft of the device 2 from the operation center 1 via the network 7 and performs security of the device 2.
[0022]
The maintenance company server 4 is a server of a company that provides information on maintenance of the device 2 from the operation center 1 via the network 7 and performs maintenance of the device 2.
[0023]
The financial institution host 5 notifies the operation center 1 of information on operation (information such as deposit or withdrawal) via the network 7, checks, and returns an OK response.
[0024]
Next, the operation of the configuration of FIG. 1 will be described in detail according to the order of the flowcharts of FIGS.
[0025]
FIG. 2 is a flowchart (part 1) for explaining the operation of the present invention. Here, the ATM 2, the operation center 1, the financial institution host 5, the security company server 3, and the maintenance company server 4 correspond to the device 2, the operation center 1, the financial institution host 5, the security company server 3, and the maintenance company server 4 in FIG. Each corresponds.
[0026]
In FIG. 2, S1 turns on the power of the ATM2.
S2 is started.
[0027]
In step S3, the financial institution host 5 receives the start of the station from the ATM 2 via the operation center 1, and returns OK in this case.
[0028]
In step S4, the customer waits. In step S3, a response to the effect that the station has been started is received from the financial institution host 5, and the ATM 2 becomes operable, and waits for use by the customer.
[0029]
S5 starts a transaction. In this case, the customer operates the ATM 2 to perform a cash deposit or payment operation, and notifies the financial institution host 5 of the data at this time via the operation center 1.
[0030]
S6 confirms. In this case, the financial institution host 5 confirms necessary data such as the customer's account and balance based on the data such as the customer's deposit or payment transmitted in S5.
[0031]
S7 is a confirmation of S6, which is OK here.
S8 pays out. This is because the ATM 2 that has received the response of OK in S7 pays out the cash here to the customer.
[0032]
In S9, the financial institution host 5 updates the database.
S10 ends. This ends a series of transaction processing from S5 to S10 (here, withdrawal processing).
[0033]
In S11, it is determined whether or not the door sensor is detected. That is, it is determined whether or not the sensor monitoring unit 21 of the device 2 in FIG. 1 detects that the door sensor of the device is turned on and the door is opened. In the case of YES, the operation center 1 receives the signal indicating that the door sensor has been turned ON, determines that the theft has occurred, and notifies the security company server 3 of the occurrence of the theft.
[0034]
S12 receives a sensor detection. In this case, the security company server 3 receives a notification from the operation center 1 that the door sensor of the ATM 2 has been turned ON.
[0035]
In S13, the security company server 3 issues an alarm, and urges security personnel to dispatch security.
In S14, the guard who is urged to dispatch the guard in S13 rushes to the site of the device 2 and performs guarding.
[0036]
As described above, when the operation center 1 receives the operation data from the ATM 2, it notifies the financial institution host 5 as it is, and when there is a reply, it notifies the ATM 2 as it is. The business operation (in this example, withdrawal processing) is repeated. It is possible to do.
At this time, when the door of the ATM 2 is opened and the door sensor operates, the operation center 1 receiving the notification determines that theft has occurred and notifies the security company server 3 of the door sensor detection, and the security company server 3 Prompts the security personnel to dispatch a security guard, and in response to this, the security guard can rush to the ATM2 site and take security measures.
[0037]
FIG. 3 shows a flowchart (part 2) for explaining the operation of the present invention. Here, the ATM 2, the operation center 1, the financial institution host 5, the security company server 3, and the maintenance company server 4 correspond to the device 2, the operation center 1, the financial institution host 5, the security company server 3, and the maintenance company server 4 in FIG. Each corresponds.
[0038]
In FIG. 3, in operation S21, the operation center 1 polls the ATM 2.
At S22, the ATM 2 receives the polling of S21.
[0039]
S23 responds.
A step S24 decides whether or not the operation center 1 has timed out. In the case of YES, there is no response from the ATM 2 for a predetermined time even after polling, and it is determined that the line has been disconnected (determined that theft has occurred) in S25, and the security company server 3 is notified. On the other hand, in the case of NO in S24, since the response from the ATM 2 was within the predetermined time, S21 is repeated.
[0040]
A step S26 receives the notification of the line disconnection. In this case, the security company server 3 receives a notification that the line has been disconnected in S25.
[0041]
In S27, security is dispatched. In this case, the security center server 3 which has polled the ATM 2 from the operation center 1 and has received no response from the operation center 1 and has been informed that there is a risk of theft due to a line disconnection urges a security guard to dispatch a security guard.
[0042]
S28 corresponds to security. In this case, the security guard dispatched in S27 rushes to the ATM 2 site to check the situation with respect to the line disconnection and take measures.
[0043]
S29 is restored.
As described above, when the operation center 1 polls the ATM 2 and there is no response after a predetermined time elapses, it is determined that the line is disconnected, and the security company server 3 is notified to urge the security staff to call for security. Then, the security staff can rush to the site of the ATM 2, check the status of the line disconnection, and take security measures.
[0044]
FIG. 4 is a flowchart (part 3) for explaining the operation of the present invention. Here, the ATM 2, the operation center 1, the financial institution host 5, the security company server 3, and the maintenance company server 4 correspond to the device 2, the operation center 1, the financial institution host 5, the security company server 3, and the maintenance company server 4 in FIG. Each corresponds.
[0045]
In FIG. 4, S31 waits for a customer.
S32 starts a transaction. In this case, the customer operates the ATM 2 to perform a cash deposit or payment operation, and notifies the financial institution host 5 of the data at this time via the operation center 1.
[0046]
S33 confirms. In this case, the financial institution host 5 confirms necessary data such as the customer's account and balance based on the data such as the customer's deposit or payment transmitted in S32.
[0047]
S34 is a confirmation of S33, and is OK here.
S35 pays out. This is because the ATM 2 that has received the OK response in S34 tries to withdraw cash to the customer here.
[0048]
In step S36, it is determined whether the bill is jam. Here, the determination is YES, and a banknote jam has occurred. Therefore, the banknote jam is notified to the financial institution host 5 via the operation center 1, and the transaction is stopped in S37. The financial institution host 5 notifies the maintenance company server 4 of the occurrence of the banknote jam of the ATM 2 and requests maintenance.
[0049]
In S38 and S39, the maintenance company server 4 which has received the maintenance request prompts for a maintenance dispatch, and the maintenance personnel rushes to the ATM2 site.
[0050]
S40 is for maintenance. In this case, the maintenance personnel dispatched for maintenance in S39 performs a measure corresponding to the banknote jam of ATM2.
[0051]
S41 is restored.
As described above, when the operation center 1 receives the transaction data from the ATM 2 and notifies the financial institution host 5, confirms it, notifies the ATM 2 of a response of OK, and detects a bill jam when attempting to withdraw money. When the banknote jam detection is notified to the financial institution host 5, the financial institution host 5 stops the transaction, notifies the maintenance company server 4 of the occurrence of a paper jam and notifies the maintenance company, and the maintenance company server 4 prompts the maintenance company. Maintenance personnel can rush to the ATM 2 site, check the situation of the banknote jam, deal with the situation, and recover.
[0052]
FIG. 5 shows an example of the management log of the present invention. When the operation center 1 of FIG. 1 receives data from the device (ATM) 2, the management log 13 stores the following information, such as the reception time of the data, in association with the data, and uses the management log 13 for later investigation. belongs to.
[0053]
·equipment name:
·Times of Day:
·Status:
·access point:
・ Security request:
・ Maintenance request:
・ Others:
Here, the device name is a name (ID) that uniquely identifies the device 2 in FIG. The time is the time at which the operation center 1 receives data from the device. The status is the status of the received data (for example, the status of ATM opening, security, and failure). The connection destination is a connection-destination financial institution (for example, a bank A or a host of bank B) that has transmitted the data based on the data from the device 2. The security request is the content of the data (for example, detection of the door sensor of the ATM 2) that the received data or the data determined by polling to be the line disconnection notifies the security company server 3. The maintenance request is the content of the data that the received data notifies the maintenance company server 4 (for example, banknote jam of ATM2).
[0054]
As described above, for the data received by the operation center 1 from many devices (ATMs) 2, the time, status, connection destination, security request, and maintenance request are set in the corresponding columns and the log is stored. Thus, the status and confirmation of the data in the operation center 1 can be easily performed.
[0055]
FIG. 6 shows an example of an apparatus (ATM) of the present invention. ATM 2 has the appearance shown in the figure.
[0056]
In FIG. 6, a card reading section 24 is for inserting a magnetic card, an IC card, or the like, and reading or writing the contents thereof.
[0057]
The banknote depositing / dispensing unit 25 is a section for depositing and dispensing banknotes.
The coin depositing / dispensing section 26 is a section for depositing and dispensing coins.
[0058]
The display section / input section 27 is for selecting cash deposits and withdrawals, inputting amounts, displaying deposit amounts, and the like, and includes a display screen and a touch sensor. .
[0059]
The receipt output unit 28 is a part that outputs a receipt.
In the ATM 2 having the appearance as described above, a large amount of cash is stored in an internal safe and discharged in response to a customer's withdrawal request, and the deposited banknotes are stored in an internal safe. In addition, here, various sensors for theft prevention and sensors for failure detection are provided, and the operation center 1 is operated by the operation center 1 according to the flowcharts of FIGS. 2 to 4 described above based on data from these sensors. Centralized management is reported to a security company or a maintenance company, and the person who dispatched security and dispatched maintenance performs security response and maintenance response.
[0060]
FIG. 7 shows a configuration example of the device of the present invention. The illustrated device is the above-described ATM 2 of FIG. 6 and has the following configuration illustrated.
[0061]
7, the automatic teller machine 8 is an ATM 2, which is a communication control unit 82, a card reading unit 83, a bill counting unit 84, a coin counting unit 85, a passbook printing unit 86, a customer operation unit 87, and a sensor monitoring unit 88. , A store report monitoring unit 89 and the like.
[0062]
The communication control unit 82 communicates with the operation center 1.
The card read unit 83 reads or writes customer information from a magnetic card, an IC card, or the like inserted by the customer.
[0063]
The bill counting unit 84 counts bills. Here, a unit control unit that controls a bill unit, a bill transport unit that transports bills to a predetermined location, a bill storage unit (safe) that stores bills, and the like are used. It is composed.
[0064]
The coin counting unit 85 counts coins. Here, a unit control unit that controls a coin unit, a coin transport unit that transports coins to a predetermined location, a coin storage unit (safe) that stores coins, and the like are used. It is composed.
[0065]
The passbook printing unit 86 prints a deposit amount, a date, and the like on the passbook.
The customer operation unit 87 is an operation unit operated by the customer, and includes a screen display unit for displaying a screen, a key input unit for the customer to press and input numbers and the like displayed on the screen with a finger, and the like. Things.
[0066]
The sensor monitoring unit 88 monitors the sensor. Here, a door sensor for preventing theft, a heat sensor for detecting that a hole is formed in a sheet metal on the side surface of the ATM with a burner, and a hammer or the like for detecting the side surface of the ATM. It is composed of a vibration sensor or the like for detecting that a sheet metal or the like is broken and opened.
[0067]
The store report monitoring unit 89 detects pressing of the emergency button 91 provided in the set store 90, and the like.
[0068]
【The invention's effect】
As described above, according to the present invention, an operation center 1 for integrating and managing a plurality of devices 2 such as ATMs is provided, and the devices 2 are connected to each other by one communication line. Is adopted, and the data is sent to the financial institution host 5, the maintenance company server 4, and the security company server 3 for notification, so that each device 2 uses one communication line to make a deposit or payment. It is possible to realize the business and the maintenance and security of the device 2 accompanying the business.
[Brief description of the drawings]
FIG. 1 is a system configuration diagram of the present invention.
FIG. 2 is a flowchart (part 1) for explaining the operation of the present invention.
FIG. 3 is a flowchart (part 2) for explaining the operation of the present invention.
FIG. 4 is a flowchart (part 3) for explaining the operation of the present invention.
FIG. 5 is an example of a management log according to the present invention.
FIG. 6 is an apparatus example (ATM) of the present invention.
FIG. 7 is a configuration example of an apparatus of the present invention.
[Explanation of symbols]
1: Operation center 11: Monitoring means 12: Control means 13: Management log 2: Equipment (ATM)
21: Sensor management unit 22: Failure detection unit 23: Communication control unit 3: Security company server 31: Alarm unit 4: Maintenance company server 41: Maintenance alarm unit 5: Financial institution host 6: Network / public line 7: Network

Claims (5)

In a device operation method of operating, maintaining, and guarding a device for depositing and paying cash,
A device provided with a sensor for detecting a failure and a sensor for detecting a theft while depositing and paying cash, and one communication line connecting an operation center,
Notifies the financial institution host when the operation center receives data related to deposit or payment from the device, notifies the maintenance company server when receiving data from a sensor that detects a failure from the device, or stolen from the device The apparatus operation method comprising the step of notifying a security company server when receiving data from a sensor for detecting a security error. 2. The apparatus operation method according to claim 1, wherein the operation center periodically communicates with the apparatus and notifies the security company server when there is no response. During operation such as depositing or paying cash from the device, and during other standbys, even when receiving data from a sensor that detects theft from the device, it is suppressed and does not notify the security company server. 3. The apparatus operation method according to claim 1, wherein: In an equipment operation system that operates, maintains, and guards equipment that performs cash deposits and payments,
One communication line for connecting a device for depositing and paying cash and for providing a sensor for detecting a failure and a sensor for detecting theft;
A sensor that notifies a financial institution host when receiving data relating to a deposit or payment from the device, notifies a maintenance company server when receiving data from a sensor that detects a failure from the device, or a sensor that detects theft from the device Means for notifying the security company server when data is received from a security company server. In an equipment operation program that operates, maintains, and guards equipment that performs cash deposits and payments,
A device provided with a sensor for detecting a failure and a sensor for detecting a theft while depositing and paying cash, and one communication line connecting an operation center,
On the computer,
A sensor that notifies a financial institution host when receiving data relating to a deposit or payment from the device, notifies a maintenance company server when receiving data from a sensor that detects a failure from the device, or a sensor that detects theft from the device A device operation program for functioning as a step of notifying a security company server when data from the server is received.

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