JP2004280628A - Commodity purchase support system and computer program for commodity purchase support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To shorten the waiting time of a customer. <P>SOLUTION: This commodity purchase support system comprises a virtual showroom which is set in every actual store to simulate the same internal state as the actual inner part of the store, a seller terminal owned by a seller of the store, and a customer terminal owned by the customer, which are mutually connected through a communication line. This system further comprises a reporting means for reporting, on receipt of an access from the customer terminal to the virtual showroom, this access information to the seller terminal. Accordingly, since the access information is reported to the seller of the store in the access from the customer terminal to the virtual showroom, the seller can rapidly prepare a business negotiation, so that the business negotiation can be started at a time desired by the customer. Since the customer can have a business talk by the access to the virtual showroom corresponding to the closest store, the customer's burden to the business negotiation can be removed. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a product purchase support system and a computer program for a product purchase support computer.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, a “remote negotiation” technology for conducting negotiations by connecting a customer terminal and a terminal installed in a store via a network has been proposed, for example, disclosed in Patent Documents 1 and 2 below. .
According to Patent Literature 1 and Patent Literature 2 described above, it is possible to make business negotiations without a customer going to a store directly.
[0003]
[Patent Document 1]
JP-A-2002-183585
[Patent Document 2]
JP-A-2002-215944
[0004]
[Problems to be solved by the invention]
However, in the above-described prior art, there is a concern that business negotiations are not always performed at a timing desired by the customer, and that sufficient customer satisfaction cannot be obtained.
In other words, although it is likely that a customer usually wants to start a business negotiation immediately when accessing a retailer's terminal, in reality, the retailer's sales staff always stays in front of the terminal. Since the access status from the customer is not checked, it takes a long time to check the access status of the customer, and it takes time to prepare the communication line even after checking the access status. Will be waiting.
As described above, if it takes a long time to wait from the point when the customer accesses the store to the start of the remote negotiation, the customer may feel that the negotiation is not being performed smoothly and may feel dissatisfied. It is desired to eliminate the problem.
[0005]
SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and has as its object to provide a product purchase support system and a product that can minimize the waiting time from when a customer accesses a store to the start of remote negotiations. A computer program for a computer for a purchase support system.
[0006]
[Means for Solving the Problems]
In order to achieve the above object, the present invention provides the following as a solution. That is, in the first configuration of the present invention, a virtual showroom for simulating the in-store situation is provided for each store, and the image of the virtual showroom of the store accessed from the customer terminal is transmitted via the network. A product purchase support system that provides to a customer terminal and enables remote negotiation with a seller terminal at the store in response to a request from the customer terminal,
When an access to the virtual showroom of an arbitrary store is detected from the customer terminal, the access information is notified to a seller terminal of the store corresponding to the virtual showroom accessed from the customer terminal. I have.
According to the first configuration of the present invention, when the access to the virtual showroom from the customer terminal is detected, the access information is notified to the seller terminal of the seller. The access information can be confirmed without delay, the seller can quickly prepare for negotiations, and the waiting time from when the customer accesses the virtual showroom can be reduced.
[0007]
According to the second configuration of the present invention, the seller terminal is configured to be able to confirm an access status from the customer terminal after the access information is notified by the notification unit. is there.
In the remote negotiation, the seller can confirm the specific request of the customer after the start of the negotiation, for example, a product which the customer is considering purchasing, a purchase condition of the product, and the like. Since a confirmation time corresponding to each request is required until an answer is given to the customer's request, the customer is kept waiting during that time.
According to the second configuration of the present invention, after the seller is notified of the access information to the seller terminal, the seller can check the access status from the customer terminal using the seller terminal. It is possible to grasp the movement of the customer and, for example, the customer's demands such as what kind of product they are interested in in advance to some extent. The waiting time of the customer during the negotiation can be shortened.
[0008]
In the third configuration of the present invention, the merchandise purchase support system is configured such that a seller of a store corresponding to the virtual showroom accessed from the customer terminal is connected to the customer who accesses the virtual showroom of the store. Until it is detected that correspondence with the terminal is possible, it is configured to restrict the display of the interaction start operation unit that enables the customer terminal to interact with the seller terminal.
When a customer accesses the virtual showroom, the seller may not be able to immediately take a hand due to other negotiations. In such a situation, even if an inquiry is made from the customer terminal, the seller cannot respond to the inquiry from the customer until it is available, and the customer is left unattended during that time.
According to the third configuration of the present invention, the seller of the store corresponding to the virtual showroom accessed from the customer terminal can deal with the customer terminal accessing the virtual showroom of the store. Until the customer terminal is detected, the display of the dialog start operation unit that allows the customer terminal to communicate with the seller terminal is restricted, so that the customer terminal receives an inquiry request such as an inquiry while the seller cannot take the hand. Can be regulated in advance, and it is possible to prevent customers from waiting.
[0009]
In the fourth configuration of the present invention, the detection is performed based on the response information received from the seller terminal in response to the notification from the notification unit, and the detection is performed based on the received response information. When it is detected that the seller can respond to the customer terminal based on the response information, the display restriction of the dialog start operation unit is released.
According to the fourth configuration of the present invention, whether or not the seller is available is detected based on the available information from the seller terminal, so that the available status of the seller can be reliably confirmed. Thus, the restriction on the display of the dialog start operation unit can be appropriately released.
[0010]
In the fifth configuration of the present invention, the merchandise purchase support system is configured such that a seller of a store corresponding to the virtual showroom accessed from the customer terminal is connected to the customer who is accessing the virtual showroom of the store. When it is detected that correspondence with the terminal is possible, a virtual seller corresponding to the seller who has become able to correspond is displayed in the virtual showroom.
According to the fifth configuration of the present invention, the seller of the store corresponding to the virtual showroom accessed from the customer terminal can deal with the customer terminal accessing the virtual showroom of the store. When a is detected, the virtual seller corresponding to the seller who has become available is displayed in the virtual showroom, so that the customer can have a sense of presence as if they were actually talking at the store. .
[0011]
In the sixth configuration of the present invention, the merchandise purchase support system may be configured such that at least a customer of a store corresponding to the virtual showroom accessed from the customer terminal accesses the virtual showroom of the store. Until it is detected that correspondence to the terminal is possible, a reception unit for receiving information from the customer terminal is displayed on the customer terminal, and the information received at the reception unit is transmitted to the seller terminal. It is configured to contact you.
When a customer accesses the virtual showroom, the seller may not be able to immediately take a hand due to other business negotiations. In the meantime, if no inquiry or the like can be made from the customer side to the virtual showroom, there is a possibility that the customer may wait a long time in a situation where nothing can be done.
According to the sixth configuration of the present invention, at least the seller of the store corresponding to the virtual showroom accessed from the customer terminal can handle the customer terminal accessing the virtual showroom of the store. Until is detected, a reception unit that can receive information from the customer is configured to be displayed, so that, for example, a message such as a request to contact later can be made, and the customer can wait for a long time. Can be prevented.
[0012]
In a seventh configuration of the present invention, when a change is detected in the access information from the customer terminal, the notification means is configured to sequentially notify the seller terminal of the change in the access information.
The seller needs to periodically monitor the seller terminal in consideration of the response to the customer accessing the virtual showroom, but this is inefficient because the seller's other services are affected.
According to the seventh configuration of the present invention, since the change of the access information from the customer terminal is sequentially notified to the seller terminal, the seller does not regularly monitor and does not miss the access change of the customer. It is possible to respond to customers at appropriate timing.
[0013]
In the eighth configuration of the present invention, the notifying unit notifies the number of customers accessing the virtual showroom to the seller terminal or notifies the number of customers accessing the virtual showroom according to the number of customers accessing the virtual showroom. The number of seller terminals is configured to be changed.
It is necessary to monitor the virtual showroom in order to quickly respond to customers who access the virtual showroom, but it is inefficient to monitor all sellers at all times.
According to the eighth configuration of the present invention, the number of customers accessing the virtual showroom is notified to the seller terminal, or the number of customers accessing the virtual showroom is notified according to the number of customers accessing the virtual showroom. As the number changes, it is possible to change the seller corresponding to the number of customers who are accessing the virtual showroom, so it is possible to respond quickly to the number of customers while suppressing the decrease in seller efficiency. Can be made possible.
[0014]
In the ninth configuration of the present invention, a display that can be commonly viewed by each seller is arranged in an actual store separately from the seller terminal,
The merchandise purchase support system is configured to simulate the virtual showroom on the display.
In the case where the seller terminal is a stationary personal computer in which the seller terminal is fixedly installed, the monitoring of the customer in the virtual showroom requires the seller to periodically check the terminal, which is not efficient. There are also situations where the seller cannot go to the terminal for confirmation, such as during negotiations.
According to the ninth configuration of the present invention, a display that can be commonly viewed by each seller is arranged in an actual store separately from the seller terminal, and a virtual showroom is simulated and displayed on the display. Therefore, the seller can check the access information of the customer without going to each terminal.
[0015]
In the tenth configuration of the present invention, a virtual showroom for simulating and displaying the in-store situation is provided for each store, and an image of the virtual showroom of the store accessed from the customer terminal is transmitted to the customer terminal via a network. A computer program for a computer for a product purchase support system that enables remote negotiations with a seller terminal of the store in response to a request from the customer terminal,
The computer for the above product purchase support system
A step of detecting that the customer terminal has accessed the virtual showroom of any dealer,
When an access to the virtual showroom of an arbitrary store is detected from the customer terminal by the procedure, the access information is notified to a seller terminal of the store corresponding to the virtual showroom accessed from the customer terminal. And the steps to be performed.
According to the tenth configuration of the present invention, when the access to the virtual showroom from the customer terminal is detected, the access information is notified to the seller terminal of the seller. The access information can be confirmed without delay, the seller can quickly prepare for negotiations, and the waiting time from when the customer accesses the virtual showroom can be reduced.
[0016]
【The invention's effect】
ADVANTAGE OF THE INVENTION According to this invention, the waiting time from the time when a customer accesses a store to the start of remote negotiation can be shortened.
[0017]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a diagram showing a system configuration diagram of a remote negotiation system according to the present embodiment.
In FIG. 1, a remote negotiation system 1, a user terminal 5 used by a customer, a sales staff terminal 6 used by a sales staff installed in a store, and a large display 7 installed in the store are connected to the Internet or the like. It is connected via a network 4 such as an intranet so that two-way communication is possible.
In the present embodiment, the sales staff A and the sales staff B are sellers who sell automobiles as products (including various services such as inspections), and the users A and B are customers who receive the products.
[0018]
As shown in FIG. 1, the user terminal 5 and the sales staff terminal 6 are information processing devices (operation terminals) such as a personal computer having a photographing function, a sound output function, and a sound input function. Camera) 101, a speaker 102, and a microphone 103.
It should be noted that the user terminal 5 and the sales staff terminal 6 can adopt a personal digital assistant (PDA) or a mobile phone type information terminal instead of the stationary information processing terminal device shown in FIG.
[0019]
In this embodiment, the user terminal 5 and the sales staff terminal 6 transmit and receive data via the network 4 according to software (software program) of a general communication protocol, for example, an Internet browser. The user terminal 5 and the sales staff terminal 6 are connected to the remote business negotiation system 1 by having a software group such as a mail server and a mailer, and the software is appropriately executed by a CPU (not shown) ( In a state where the user has logged in, for example, the user is connected via the network 4 to a state where remote negotiation is possible.
Note that a general configuration is adopted for the communication unit itself in these devices, and a description thereof will be omitted in the present embodiment.
[0020]
Further, the remote negotiation system 1 can access the user-dedicated memory (database) 2 and the database 3 and can read and write the stored contents thereof.
[0021]
User dedicated memory 2
・ User information: Information that identifies customers (prospects, existing users)
・ Sales staff information: Information on sales staff who sell cars using this system
・ Quote information: Information about the quote created for the customer
・ Purchase order information: Information on the purchase order created for the customer
・ Contract information: Information on the contract created for the customer
-Product status information: Information on the progress of negotiations with the customer and the progress up to delivery after contract
・ Business negotiation history information: History information on business negotiations with the customer
Are registered in association with each user.
[0022]
Database 3 contains
・ Template information of commercial transaction documents: Document (document) information in a predetermined format such as quotes, contracts, purchase orders, etc. created with remote negotiations
-Commodity information: Information on commodities such as automobiles that can be sold using this system and competitors (including image information)
・ Specification information: Detailed specification information of products such as cars that can be selected using this system
・ Catalog information: Catalog information of products such as automobiles that can be sold using this system
・ Virtual showroom: actual in-store information for each dealer
Are registered in advance.
[0023]
In the present embodiment, the system configuration in which the remote negotiation system 1 accesses the two databases of the user-dedicated memory (database) 2 and the database 3 as described above is shown. However, the present invention is not limited to this system configuration. The system configuration may be such that the information is collectively stored in a simple database.
[0024]
In the present embodiment, a predetermined data format (for example, HTML: Hypertext) received from the remote negotiation system 1 via the network 4 in response to the remote negotiation processing described below being executed in the remote negotiation system 1. Using data based on Markup Language, XML: Extensible Markup Language, etc., the user terminal 5 and the sales staff terminal 6 use, for example, an Internet browser function to provide a required man-machine interface (such as a display screen). An example in which a user interface is provided will be described.
[0025]
However, the remote negotiation system according to the present embodiment is not limited to this system configuration, and a system in which part or all of the processing described below is executed in at least one of the user terminal 5 and the sales staff terminal 6 It may be a configuration.
[0026]
Further, the remote negotiation system 1 is configured to perform a virtual showroom display process for simulating and displaying in real time the movement of the user and each sales staff in the virtual showroom when the user terminal 5 accesses a virtual showroom of an arbitrary store. Have been.
FIG. 2 is a flowchart showing the virtual showroom display processing, and shows an operation procedure of a software program executed by a CPU (not shown) of the remote negotiation system 1.
[0027]
In step S1 of FIG. 2, first, the user terminal 5 accesses a homepage of a maker (here, an automobile maker) via the network 4.
In the following step S2, the user terminal 5 is caused to select the nearest store.
In step S3, access is made to the virtual showroom of the store selected in step S2. This virtual showroom, for example, as shown in FIG. 3 simulates and displays the same situation as in an actual store in real time. The user terminal 5, the sales staff terminal 6 and the display 7 respectively What is displayed.
In step S4, when the virtual showroom of the selected store is accessed from the user terminal 5, the access information is notified to the sales staff terminal 6 of the selected store. Here, whenever there is a change in the access information, a change in the access information (a change in the number of accessing users, a movement of the user in the virtual showroom, etc.) is notified to the sales staff terminal 6. ing.
Subsequently, in step S5, it is determined whether there is a sales staff that can immediately respond to the access information notified in step S4, as a result of the response from each sales staff terminal 6.
If YES is determined in the step S5, the process proceeds to a step S6, where an inquiry button for enabling the interaction with the user terminal 5 is displayed, and the virtual staff corresponding to the sales staff who can respond is displayed on the virtual showroom. Will be displayed.
When the determination in step S5 is NO, the process proceeds to step S7, bypassing the process in step S6.
In step S7, it is determined whether or not the movement of the user has changed in the virtual showroom. For example, the user is in contact with the reception counter, is requesting a catalog, is applying for a test drive for a specific car, etc. It is determined whether or not the movement of the user has changed.
When YES is determined in the step S7, the process proceeds to a step S8, and the specific movement of the user is notified to the sales staff terminal 6.
Further, when NO is determined in the step S7, the process of the step S8 is bypassed, and the process proceeds to the step S9.
In step S9, it is determined whether or not the inquiry button displayed in step S6 has been operated by the user.
When YES is determined in the step S9, the process proceeds to a step S10, where the user terminal 5 is made to select a sales staff for the remote negotiation from the sales staffs that can be handled, and the remote negotiation is started in a step S11.
If the determination in step S9 is NO, the process ends by bypassing the processes in steps S10 and S11.
[0028]
The flow of the user, the flow of the online display screen, and the flow of the sales staff based on the above processing will be described with reference to FIGS.
4 to 8A show the flow of the user, FIGS. 4 to 8B show the flow of the online display screen, and FIGS. 4 to 8C show the flow of the sales staff, respectively. I have.
[0029]
(Step 1) In FIG. 4, first, when the user selects the nearest store from the manufacturer's homepage or the like, the user display screen displays a predetermined content including the virtual showroom shown in FIG. Is displayed.
As the online display screen, a customer icon indicated by customer A in FIG. 4B is displayed in the virtual showroom.
In addition, the sales staff terminal 6 is notified of the user access information from the remote negotiation system 1, and the sales staff who can respond to the notification responds to the effect that the sales staff can respond, and as a result, the sales staff who can respond Is registered in the remote negotiation system 1. Here, the sales staff who can respond starts up a response screen in advance in preparation for starting remote negotiations with the user.
When the sales staff who has been able to respond is no longer able to respond, the sales staff transmits information indicating that response is impossible to the remote negotiation system 1.
[0030]
(Step 2) Next, in FIG. 5, when the sales staff who can respond is registered in the remote negotiation system 1, an inquiry button for inquiring the staff is additionally displayed on the user display screen.
Further, on the online display screen, staff icons (here, staff A and staff B) are displayed as virtual staff corresponding to the sales staff who can respond.
[0031]
(Step 3) Next, in FIG. 6, when the user presses the additionally displayed inquiry button, the sales staffs (here, staffs A and B) that can correspond to the user display screen are displayed.
Also, on the online display screen, when the user presses the inquiry button, the customer icon moves closer to the staff icon.
[0032]
(Step 4) Next, in FIG. 7, when the user selects a specific staff (here, staff A) from the displayed sales staff, a message indicating that the staff is being called is displayed on the user display screen. Is displayed.
In addition, the selected staff is notified again, and a net negotiation start button for starting remote negotiation is displayed on the staff display screen.
[0033]
(Step 5) Then, when the selected staff presses the net negotiation start button, as shown in FIG. 8, after the message from the selected staff is displayed on the user display screen, the remote negotiation screen is displayed. Will be displayed and remote negotiations will start.
In addition, on the online display screen, after a screen where the customer icon and the selected staff icon shake hands is displayed, the customer icon and the selected staff icon are moved to the negotiation booth, and remote negotiations have started. Is displayed.
In addition, the selected staff display screen is substantially the same as the user display screen (the user or the staff is displayed as the image of the negotiation partner, and the same image is displayed for the others). The negotiation screen is displayed, and the remote negotiation starts.
[0034]
In the present embodiment, a detailed description of a specific negotiation method of the remote negotiation is omitted, but the method is roughly performed as follows.
[0035]
Step A (Start negotiation) Between the user terminal 5 and the sales staff terminal 6 connected via the communication line, the photographing device (camera) 101, the speaker 102, the microphone 103, and the display provided in each operation terminal When the screen functions as appropriate, a real-time remote negotiation between the customer using the user terminal 5 and the sales staff using the sales staff terminal 6 starts, and the customer and the sales staff enter into a conventional face-to-face business negotiation. Thus, various conversations (specifications, price negotiation, etc.) can be performed.
[0036]
Step B (Preparation and presentation of quotation) Based on the customer's request and various conditions exchanged in the remote negotiation, the sales staff prepares and prepares a quotation for the formal contract for the car (product) desired by the customer. The quote is presented to the customer.
[0037]
Step C (Contract Creation and Conclusion) When the customer is satisfied with the contents of the quote and indicates a purchase intention, the sales staff creates a contract (order) for the car desired by the customer, and Conclude a sales contract with the customer based on the contents of the contract.
[0038]
Step D (Information provision after contract conclusion) After the sales contract, the customer can receive information provision (e.g., information on the progress up to delivery, information on procedures to public institutions, etc.) regarding the contracted vehicle. The information is provided by a real-time conversation with the sales staff or an automatic response according to the content of the inquiry.
[0039]
As described above, according to the present embodiment, when the virtual showroom is accessed from the user terminal 5, the access information is notified to the sales staff terminal 6, so that the sales staff transmits the access information from the user 5 terminal. The confirmation can be made without delay, the sales staff can prepare for the negotiations quickly, and the waiting time from when the user accesses the virtual showroom can be shortened.
In addition, since the sales staff can grasp the movement of the user in the virtual showroom based on the movement of the customer icon, the sales staff can grasp in advance to what kind of product the user is interested, Before starting, it is possible to confirm in advance information about a product that the user is interested in, and it is possible to reduce the user's waiting time during negotiations.
[0040]
In addition, until the sales staff of the store corresponding to the virtual showroom accessed from the user terminal 5 can respond to the user terminal 5 accessing the virtual showroom of the store, the sales staff will continue to sell to the user terminal 5. Since the display of the inquiry button that enables the dialogue with the staff terminal 6 is restricted, the reception of the inquiry request such as the inquiry from the user can be restricted before the sales staff can take the hand, and the user is made to wait. Can be prevented.
[0041]
In addition, since the response status can be returned in response to the notification from the notification means, it is possible to confirm the existence of the sales staff capable of responding to the user accessing the virtual showroom among the sales staff.
[0042]
In addition, when the sales staff of the store corresponding to the virtual showroom accessed from the user terminal 5 can respond to the user terminal 5 accessing the virtual showroom of the store, the sales staff can respond. Since the staff icon corresponding to the sales staff is displayed in the virtual showroom, the user can have a sense of presence as if he or she is actually negotiating at a store.
[0043]
Also, at least information from the user until the sales staff of the store corresponding to the virtual showroom accessed from the user terminal 5 can handle the user terminal 5 accessing the virtual showroom of the store. Is displayed on the user screen, so that, for example, a message such as wanting to be contacted later can be given, and the user can be prevented from waiting for a long time.
[0044]
In addition, since the change of the access information from the user terminal is sequentially notified to the sales staff terminal 6, the sales staff can respond to the user at an appropriate timing without overseeing the user's access change without regular monitoring. It becomes.
[0045]
Also, the number of users accessing the virtual showroom is notified to the sales staff terminal 6, or the number of sales staff terminals 6 notified is changed according to the number of users accessing the virtual showroom. Since it is possible to change the sales staff corresponding to the number of accessing users, it is possible to suppress a decrease in the efficiency of the sales staff and enable quick response corresponding to the number of users.
[0046]
In addition, in the actual store, a display 7 that can be commonly viewed by each sales staff is arranged separately from the sales staff terminal 6, and a virtual showroom is simulated on the display 7, so that the sales staff can The user's access information can be confirmed without going to each terminal 6 for confirmation.
[0047]
In the present embodiment, this is achieved by supplying a computer program capable of realizing the functions of the above-described flowcharts to the remote negotiation system 1 and then reading out and executing the program on the CPU of the system.
The computer program supplied to the system may be stored in a storage device such as a readable / writable memory or a hard disk device.
In such a case, the method of supplying the computer program into the system includes a method of installing the computer program through various recording media such as a flexible disk or a method of downloading the program from outside through a communication line such as the Internet. For example, a general procedure can be adopted at present.
Also, in the present embodiment, an automobile is shown as an example of a product. However, the present invention is not limited to an automobile, and the present invention can be applied to any product that is sold by retailers such as home appliances. It is.
[Brief description of the drawings]
FIG. 1 is a system configuration diagram according to an embodiment.
FIG. 2 is an exemplary flowchart showing virtual showroom display processing of the remote negotiation system according to the embodiment;
FIG. 3 is an exemplary view showing a virtual showroom screen according to the embodiment;
FIG. 4 is an exemplary view showing a flow of a user, an online display screen, and a sales staff according to the embodiment;
FIG. 5 is a view showing a flow of a user, an online display screen, and a sales staff according to the embodiment;
FIG. 6 is a view showing a flow of a user, an online display screen, and a sales staff according to the embodiment.
FIG. 7 is an exemplary view showing a flow of a user, an online display screen, and a sales staff according to the embodiment;
FIG. 8 is a view showing a flow of a user, an online display screen, and a sales staff according to the embodiment.
[Explanation of symbols]
1: Remote negotiation system
2: User dedicated memory
3: Database
4: Network
5: User terminal (customer terminal)
6: Sales staff terminal (seller terminal)
7: Display
101: Photographing device
102: Speaker
103: Microphone

Claims (10)

A virtual showroom that simulates the in-store situation is provided for each store, and an image of the store's virtual showroom accessed from the customer terminal is provided to the customer terminal via a network, and from the customer terminal. A product purchase support system that enables remote negotiations with the seller terminal of the store in response to the request of
When an access to the virtual showroom of an arbitrary store is detected from the customer terminal, the access information is notified to a seller terminal of the store corresponding to the virtual showroom accessed from the customer terminal. Characteristic product purchase support system. 2. The product purchase support system according to claim 1, wherein the seller terminal is capable of confirming an access status from the customer terminal after the access information is notified by the notification means. . The merchandise purchase support system is such that a seller of a store corresponding to the virtual showroom accessed from the customer terminal can handle the customer terminal accessing the virtual showroom of the store. 3. The commodity purchase support system according to claim 1, wherein a display of a conversation start operation unit that enables a conversation between the customer terminal and the seller terminal is restricted until the customer terminal is detected. 4. . The detection is performed by receiving responsive information from the seller terminal with respect to the notification from the notifying unit, detecting based on the received responsive information, and detecting the seller based on the received responsive information. 4. The product purchase support system according to claim 3, wherein when it is detected that correspondence to the customer terminal is possible, restriction on display of the dialog start operation unit is released. The merchandise purchase support system is such that a seller of a store corresponding to the virtual showroom accessed from the customer terminal can handle the customer terminal accessing the virtual showroom of the store. The product purchase support system according to any one of claims 1 to 4, wherein when a is detected, a virtual seller corresponding to the seller who can respond is displayed in the virtual showroom. The merchandise purchase support system is capable of responding to the customer terminal accessing the virtual showroom of the store at least by the seller of the store corresponding to the virtual showroom accessed from the customer terminal. Until detecting, the reception unit for receiving information from the customer terminal is displayed on the customer terminal, and the information received at the reception unit is communicated to the seller terminal. The product purchase support system according to any one of 1 to 5. The method according to any one of claims 1 to 6, wherein, when a change is detected in the access information from the customer terminal, the notification unit sequentially notifies the seller terminal of the change in the access information. Product purchase support system described. The notifying means notifies the seller terminal of the number of customers accessing the virtual showroom, or changes the number of seller terminals notifying according to the number of customers accessing the virtual showroom. The product purchase support system according to any one of claims 1 to 7, wherein: In the actual store, a display that can be commonly viewed by each seller is arranged separately from the seller terminal,
The product purchase support system according to any one of claims 1 to 8, wherein the product purchase support system simulates and displays the virtual showroom on the display. A virtual showroom that simulates the in-store situation is provided for each store, and an image of the store's virtual showroom accessed from the customer terminal is provided to the customer terminal via a network, and from the customer terminal. A computer program for a computer for a product purchase support system that enables remote negotiations with the seller terminal of the store in response to the request of
The computer for the above product purchase support system
A step of detecting that the customer terminal has accessed the virtual showroom of any dealer,
When an access to the virtual showroom of an arbitrary store is detected from the customer terminal by the procedure, the access information is notified to a seller terminal of the store corresponding to the virtual showroom accessed from the customer terminal. And a computer program for a computer for supporting the purchase of goods.

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