JP2003323284A - Print assurance method and print assurance program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a print assurance system and a print assurance program which can assure print when a printer is under repair. <P>SOLUTION: On receiving repair request data from a client terminal 31, a management computer 21 adds an acceptance identifier to the data, stores the acceptance identifier in an acceptance data storage part 22 and transmits the acceptance identifier to the client terminal 31. On receiving print request data having the acceptance identifier from the client terminal 31, the management computer 21 prints with a printer 25 for print assurance based on the data. At that time, the acceptance identifier is printed on a first sheet of print forms. Meanwhile, a proprietor who repairs a printer carries a client printer to a repair plant to repair the printer. On the completion of the repair of the client printer, the proprietor dispatches a print form which is associated with the client printer by the acceptance identifier together with the client printer to the client. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a print guarantee method and print guarantee program for guaranteeing printing during a printer repair period.

[0002]

2. Description of the Related Art Conventionally, when a customer printer breaks down, a person in charge of a printer repairer visits the customer and transports the customer printer to a repair shop. And
The business operator repairs the customer printer at the repair shop and transports the repaired printer to the customer. Thus, the customer will not be able to print while the printer is being repaired unless a replacement printer is provided to the customer.

[0003]

However, since the customer purchases the printer, the customer originally has the right to use the printer for printing. Therefore, it is desirable that the customer can print with the printer even when the customer's printer is being repaired.

The present invention has been made to solve the above problems, and an object thereof is to provide a print guarantee method and a print guarantee program capable of guaranteeing printing when the printer is being repaired.

[0005]

In order to solve the above problems, the invention according to claim 1 picks up a customer printer that needs repair and performs repair, and after the repair, delivers the customer printer to the customer. In this case, a reception identifier storage unit that stores a reception identifier given to the received repair request, a computer that controls the reception identifier storage unit, and a print guarantee printer that performs printing based on a print request from a customer terminal Is a print guarantee method for guaranteeing printing during a repair period of the customer printer, wherein the computer receives a repair request from the customer terminal and gives a reception identifier, and the reception identifier is Storing the reception identifier in the reception identifier storage means and transmitting the reception identifier to the customer terminal; and the printing request having the reception identifier from the customer terminal. It receives, and summarized in that and a step of performing printing by the printing Guaranteed printer based on the print request.

According to a second aspect of the present invention, in the print guarantee method according to the first aspect, the computer further comprises a step of sorting print sheets printed by the print guarantee printer based on the reception identifier. With
The printing paper sorted based on the reception identifier,
The gist is to ship to the customer together with the repaired customer printer associated with the reception identifier.

The invention according to claim 3 is the invention according to claim 1 or 2.
In the print guarantee method according to the item 1,
When the print request is received, a step of determining whether the print sheet output according to the print request can be shipped together with the repaired customer printer, and the print sheet cannot be shipped together with the repaired customer printer. If it is determined that the print request is satisfied, a step of controlling not to perform printing based on the print request is further provided.

According to a fourth aspect of the present invention, in the print guarantee method according to any one of the first to third aspects, the print guarantee printer is a higher model or a new model than the customer printer. Is the gist.

According to a fifth aspect of the present invention, in the print guarantee method according to any one of the first to fourth aspects, the number of printable sheets that can be printed by the print guarantee printer is limited. Further comprising the step of controlling the computer not to perform printing when the number of print sheets requested for printing by the print request exceeds the limit of the number of printable sheets for each repair request. Use as a summary.

According to a sixth aspect of the present invention, in the print guarantee method according to the fifth aspect, the limit of the printable number is
The gist is to set according to the model of the customer printer.

According to a seventh aspect of the invention, when a customer printer requiring repair is picked up and repaired and the customer printer is delivered to the customer after the repair, a reception identifier given to the received repair request is given. Printing during the repair period of the customer printer is performed using a reception identifier storage unit that stores the information, a computer that controls the reception identifier storage unit, and a print guarantee printer that performs printing based on a print request from the customer terminal. A print guarantee program for guaranteeing, wherein the computer receives a repair request from the customer terminal, gives a reception identifier, stores the reception identifier in the reception identifier storage means, and stores the reception identifier in the computer. Receiving means for transmitting to the customer terminal, and receiving the print request having the reception identifier from the customer terminal, the print request And summarized in that to function as a printing executing means for performing printing by the printing Guaranteed printer based on.

According to an eighth aspect of the invention, in the print guarantee program according to the seventh aspect, the computer is
Further, it is a gist to function as a paper allocating means for allocating the print paper printed by the print guarantee printer based on the reception identifier.

The invention according to claim 9 is the invention according to claim 7 or 8.
In the print assurance program according to claim 6, the computer further determines whether or not the printing paper output according to the print request when the print request is received can be sent at the same time as the repaired customer printer. A gist is to function as a determination unit and a print-disable control unit that controls not to print based on the print request when it is determined that the print sheet cannot be shipped at the same time as the repaired customer printer. To do.

The invention according to a tenth aspect is the seventh to ninth aspects.
In the print assurance program according to any one of
The gist of the print guarantee printer is a higher model or a newer model than the customer printer.

The invention according to claim 11 is the invention according to claims 7 to 1.
In the print guarantee program described in any one of 0, a limit is set on the number of printable sheets that can be printed by the print guarantee printer, and the computer is further requested to print by the print request. ,
When the number of printing sheets for each repair request exceeds the limit of the number of printable sheets, the function is as a sheet number control unit for controlling not to print.

A twelfth aspect of the present invention is based on the print guarantee program according to the eleventh aspect, wherein the number of printable sheets is set according to the model of the customer printer.

(Operation) According to the invention described in claim 1 or 7, the computer receives the repair request from the customer terminal, gives a reception identifier, and stores the reception identifier in the reception identifier storage means. The reception identifier is transmitted to the customer terminal. Then, the computer receives the print request having the reception identifier from the customer terminal, and prints on the print guarantee printer based on the print request. By doing so, when the customer printer in need of repair is picked up and repaired and the customer printer is delivered to the customer after repair, printing during the repair period of the customer printer can be guaranteed.
Further, the repair request corresponding to the print request can be specified by the reception identifier.

According to the second or eighth aspect of the present invention, the computer sorts the print sheets printed by the print guarantee printer based on the reception identifier. By associating the sorted printing paper with the repaired customer printer by the reception identifier, the printing paper can be shipped together with the repaired customer printer. Therefore, it is possible to avoid the expense for separately shipping the printing paper.

According to the third or ninth aspect of the present invention, when the computer receives the print request, the computer determines whether or not the print paper output according to the print request can be shipped simultaneously with the repaired customer printer. . Then, when the computer determines that the printing paper cannot be shipped at the same time as the repaired customer printer, it controls not to print based on the printing request. Therefore, it is possible to prevent the printing paper from being output after the repaired customer printer is shipped.

According to the invention of claim 4 or 10,
The print guarantee printer is a higher model or a new model than the customer printer. For this reason, it is possible to provide the customer with printing paper that is printed by a print assurance printer of a higher model or newer model than the customer printer being repaired, and encourage the customer to replace the printer with a higher model or newer model than the customer printer. be able to.

According to the invention of claim 5 or 11,
A limit is set on the number of printable sheets that can be printed by the print guarantee printer. Then, the computer controls not to print when the number of print sheets requested to be printed for each repair request exceeds the limit of the number of printable sheets. Therefore, it is possible to limit the number of print sheets to be printed by the print guarantee printer, and it is possible to prevent a large amount of printing when a large number of print requests that do not meet the cost are made.

According to the invention of claim 6 or 12,
The limit on the number of print sheets that can be printed is set according to the model of the customer printer. Therefore, it is possible to provide a service according to the model of the customer printer.

[0023]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of the present invention will be described below with reference to FIGS. In this embodiment,
A print guarantee method and a print guarantee program for guaranteeing printing when a customer printer requiring repair is picked up and repaired will be described. In this embodiment, the customer is the customer terminal 31.
Is used to send repair request data for a customer printer repair request to the business entity system 20. Upon accepting the repair request, the business entity system 20 assigns a reception identifier and transmits the reception identifier to the customer terminal 31. When the customer wants to print, the customer terminal 31 transmits the print request data to which the reception identifier is added to the business operator system 20, and based on the print request data, the print guarantee data provided in the business operator system 20. Printing is performed by a printer (hereinafter, simply referred to as a printer) 25. After the customer printer is repaired, the business operator who repairs the printer ships the repaired customer printer and the printing paper printed based on the print request data to the customer.

As shown in FIG. 1, the business operator system 20
Is connected to a customer terminal 31 via the Internet 30. The customer terminal 31 has a customer system 2
It is used when inputting an application for a customer printer repair request on the web page provided by 0, or when making a print request. Therefore, the customer terminal 31 inputs data, transmits / receives data to / from the business operator system 20, and displays data. Therefore, the customer terminal 31 includes control means (CPU), storage means (RAM, ROM, hard disk, etc.), communication means, display control means (e.g., monitor), and input means (e.g., keyboard or mouse) not shown. ing.

The business operator system 20 includes a management computer 21 as shown in FIG. The management computer 21 is a computer having a control unit (CPU), a storage unit (RAM, ROM, hard disk, etc.), a communication unit, etc., which are not shown. This management computer 21
Executes the print guarantee program to execute the print guarantee process. In addition, this print guarantee program
The program is composed of various programs such as a reception program, a repair status management program, and a print execution program. By executing these various programs, data transmission / reception, data processing described later, and the like are performed. That is,
In the present embodiment, the management computer 21 functions as a reception unit, a print execution unit, a sheet distribution unit, a simultaneous delivery availability determination unit, a print prohibition control unit, a sheet number control unit, and the like. The reception program is a program for receiving a repair request and giving a reception identifier. The repair status management program is a program for receiving and recording an input indicating that the repair is completed after the repair is completed. The print execution program is a program for performing printing according to a print request.

A reception data storage unit 22 and a model data storage unit 23 as reception identifier storage means are connected to the management computer 21, respectively. As shown in FIG. 2, the reception data storage unit 22 stores the management computer 21.
The reception data 220 is recorded for each repair request data received by. In the present embodiment, the reception data 220 includes a reception identifier a1, a model identifier a2, a name a3, an address a4,
It is composed of a telephone number a5, a repair status a6, and a printed number a7. The reception identifier a1 is an identifier for identifying the received repair request. The model identifier a2 is an identifier for identifying the model of the customer printer to be repaired. The name a3, address a4, and telephone number a5 are the customer's name, address, and telephone number, respectively. The repair status a6 is
“Repair in progress” or “repair end” is set, which is the repair status of the customer printer. The number of prints a7 is the printer 25
Is the number of print sheets printed by. The reception data 220 is recorded when the management computer 21 receives the repair request data. The reception identifier a1 is assigned by the management computer 21 when the repair request data is received. The model identifier a2, name a3, address a4, telephone number a5, and repair status a6 are recorded based on the model identifier a2, name a3, address a4, phone number a5, and repair status a6 of the repair request data, respectively. The repair status a6 is set to "under repair" when the repair request data is received,
“Repair completed” is set when the customer printer is repaired. As the number of printed sheets a7, when printing is performed, the total number of printed sheets up to that time corresponding to the reception identifier a1 is recorded.

As shown in FIG. 3, the model data storage unit 23 stores model data 2 for each model of the customer printer to be repaired.
30 are recorded. In this embodiment, model data 2
Reference numeral 30 includes a model identifier a2, a used printer identifier b1, and a printable sheet number b2. Model identifier a
Reference numeral 2 is an identifier for identifying the model of the customer printer to be repaired. The used printer identifier b1 is an identifier for identifying the printer 25 that performs printing based on the print request data. In this embodiment, printing is performed by the printer 25 of the same model or a new model having similar performance with respect to the model of the customer printer to be repaired. That is, the printer 25 identified by the used printer identifier b1
The model is a model similar to the model identifier a2 or a new model having similar performance. The printable number b2 is a limit of the printable number that allows the printer 25 to print.
The model data 230 is set in advance prior to the processing of this embodiment.

Further, a plurality of printers 25 are connected to the management computer 21. The printers 25 are printers of different models and are identified by the used printer identifier b1. The management computer 21
When the print request data is received from the customer terminal 31, the used printer identifier b1 of the model data 230 is extracted from the reception identifier a1 to specify the printer 25 for printing. Then, the management computer 21 performs image conversion processing on the print information included in the print request data, transmits the generated print data to the printer 25, and performs printing.

Next, in the system configured as described above, a procedure of processing for guaranteeing printing when the customer printer is under repair will be described with reference to FIGS. Here, description will be given separately for the process when the repair request is received and the process for managing the repair status (FIG. 4) and the process for printing according to the print request (FIG. 5). First, using FIG.
The processing procedure when a repair request is accepted will be described. The management computer 21 executes this process according to the reception program.

When requesting the repair of the customer printer, the customer uses the customer terminal 31 to access the management computer 21 of the business entity system 20 via the Internet 30. The management computer 21 displays the web page displaying the customer printer repair request screen on the Internet 3
It is transmitted to the customer terminal 31 via 0. Upon receiving this, the customer terminal 31 displays the repair request screen on the monitor. In this repair request screen, the customer selects the model identifier a
2. Input the name a3, the address a4 and the telephone number a5, and input the transmission request. The customer terminal 31 uses the model identifier a
2. Repair request data having the name a3, the address a4 and the telephone number a5 is transmitted to the management computer 21 via the Internet 30. As shown in FIG. 4, the management computer 21 receives this repair request data (S1-
1).

Next, the management computer 21 assigns the reception identifier a1 to the received repair request data (S1-2). Specifically, the management computer 21
The number next to the number as the reception identifier a1 which is already assigned and stored in the reception data storage unit 22 is assigned as the reception identifier a1 for the received repair request data. Then, the management computer 21 sets the assigned reception identifier a1, the model identifier a2 of the repair request data, the name a3, the address a4, and the telephone number a5, and records the reception data 220 (S1-3). Further, the management computer 21 determines that the repair status a6 of the reception data 220 is
“Under repair” is recorded as (S1-4). Further, the management computer 21 records “0” as the number of printed sheets a7 of the acceptance data 220.

Then, the management computer 21 transmits the assigned reception identifier a1 to the customer terminal 31 (S1-
5). When receiving this, the customer terminal 31 displays the reception identifier a1 on the monitor.

Next, with reference to FIG. 5, a procedure of processing for printing according to a print request will be described. The management computer 21 executes this process according to the print execution program. If the customer wishes to print after making a repair request, he / she uses the customer terminal 31 to manage the computer 2.
A request for transmission of a web page displaying a print request screen for making a print request is issued to the user. The management computer 21
In response to this, the web page displaying the print request screen is transmitted to the customer terminal 31 via the Internet 30.
Upon receiving this, the customer terminal 31 displays the print request screen on the monitor. On this print request screen, a file, a page in the file, a web page, and the like can be specified as a print target. The customer specifies a print target on this print request screen. Then, the customer makes a print request by inputting the reception identifier a1 on the print request screen. Customer terminal 31
Transmits print request data including the reception identifier a1 and print information for printing the designated print target on the print medium to the management computer 21 via the Internet 30 (S2-1).

Upon receiving this, the management computer 21 determines whether or not the printing paper to be printed according to this printing request data can be shipped at the same time as the repaired customer printer. Specifically, the management computer 21 extracts the repair status a6 of the reception data 220 based on the reception identifier a1 in the print request data, and at the same time as the customer printer that has repaired the printing paper based on the repair status a6. Determine if shipping is possible. When the repair status a6 is "under repair" (YES in S2-2), the management computer 21 determines that the printing paper can be shipped at the same time as the repaired customer printer. In this case, the management computer 21 determines whether or not a print request exceeding the printable number b2 has been issued (S2-3). Specifically, the management computer 21 extracts the model identifier a2 and the number of printed sheets a7 based on the reception identifier a1. Then, the management computer 21 extracts the printable number b2 of the model data 230 based on the model identifier a2. Then, when the value obtained by adding the number of prints designated by the print request data to the number of prints a7 does not exceed the number of printable sheets b2 (YES in S2-3), the management computer 21 prints the number of printable sheets b2. It is judged not to exceed.
Then, the management computer 21 prints based on the print request data (S2-4). Specifically, the management computer 21 extracts the used printer identifier b1 of the model data 230 based on the model identifier a2. further,
The management computer 21 performs image conversion processing on the print information included in the print request data to generate print data. At this time, the management computer 21 sets information for printing the reception identifier a1 in the print data so that the reception identifier a1 is printed on the first sheet of printing paper. Then, the management computer 21 transmits the print data to the printer 25 identified by the extracted used printer identifier b1, and the printer 25 prints. Next, the management computer 21 sets the number of prints a7 of the reception data 220.
Is added to the number of printed printing sheets, and the result is recorded as the number of printed sheets a7 (S2-5).

In step S2-2, when the repair status a6 is not "repairing" (NO in S2-2), the management computer 21 sends the print prohibition notification data to the customer terminal 31 (S2-). 6). In this case, the print prohibition notification data has information indicating that printing cannot be performed because the customer printer has been repaired. Customer terminal 31
When receiving the print prohibition notification data, displays on the monitor that printing is not possible because the customer printer has been repaired.

If a print request exceeding the number of print sheets is made in step S2-3 (YES in S2-3), the management computer 21 transmits the print prohibition notification data to the customer terminal 31 (S2-). 6). In this case, the print prohibition notification data has information indicating that the print is impossible because the print request exceeds the number of print sheets. Upon receiving this print prohibition notification data, the customer terminal 31 displays on the monitor that printing is not possible because a print request exceeding the number of print sheets has been made.

On the other hand, in the business of repairing the printer, the person in charge visits the customer based on the name a3, the address a4 and the telephone number a5 of the reception data 220, and conveys the customer printer requiring repair to the repair factory. To do. Then, the business operator who repairs the printer repairs the customer printer at the repair shop.

Next, the processing after the repair is completed will be described. First, with reference to FIG. 5, a procedure of processing for receiving and recording an input indicating that the repair is completed after the repair is completed will be described. The management computer 21 executes this process according to the repair status management program.

When the repair is completed, the person in charge of the repair factory inputs "repair completed" from the input means of the management computer 21.
Enter The management computer 21 accepts the input indicating that the repair is completed (S1-6). Then, the management computer 21 determines the repair status a6 of the reception data 220.
“Repair completed” is recorded in (S1-7).

Then, the person in charge of the repair factory specifies the printing paper corresponding to the repair request for the customer printer which has been repaired by the reception identifier a1 of the reception data 220 and the reception identifier a1 printed on the printing paper. . And
The person in charge of the repair shop sends the specified printing paper to the customer together with the repaired customer printer.

In this way, when the repair is completed, the management computer 21 does not print on the printer 25 because the repair status a6 is "repair completed" (because NO in step S2-2). In this case, the management computer 21 transmits the print prohibition notification data in response to the print request data from the customer terminal 31 (S2-6).

As described above, according to this embodiment, the following effects can be obtained. In the above embodiment, the management computer 21 gives the reception identifier a1 when receiving the repair request data,
The reception identifier a1 is stored in the reception data storage unit 22, and the reception identifier a1 is transmitted to the customer terminal 31. The management computer 21 then receives the reception identifier a1.
The print request data having the above is received from the customer terminal 31, and the printer 25 prints based on the print request data. Therefore, during the repair period of the customer printer, the printer 2
By printing at 5, it is possible to guarantee printing during the repair period of the customer printer. Also, with the reception identifier a1,
The repair request corresponding to the print request can be specified.

In the above embodiment, the management computer 21 prints the reception identifier a1 on the first sheet of printing paper to sort the printing paper based on the reception identifier a1. Then, at the repair shop, the reception identifier a1
The printing paper sorted by is sent to the customer together with the repaired customer printer associated with the reception identifier a1. Therefore, it is possible to avoid the cost of separately shipping the printing paper.

In the above embodiment, the management computer 21 records the repair status a6 for the customer printer, and when receiving the print request data, determines whether the printing paper can be shipped at the same time as the customer printer by the repair status a6. To do. If the repair status a6 is not "under repair", it is determined that the product cannot be shipped and printing is not performed. Therefore, it is possible to prevent the printing paper from being output after the repaired customer printer is shipped, and it is possible to prevent the printing paper from being unable to be shipped at the same time as the repaired customer printer.

In the above embodiment, the printer 25 that performs printing based on the print request data from the customer terminal 31 of the customer is the same model as the customer printer or a new model having the same performance. Therefore, it is possible to guarantee the same printing accuracy as when printing is performed by the customer printer. Further, printing with the new model printer 25 can promote replacement with a new model printer.

In the above embodiment, the model identifier a2
The printable number b2 is determined for each case, and if the printable number b2 is exceeded, printing is not performed. Therefore, it is possible to prevent a large amount of printing that does not match the cost from being performed, and it is possible to provide a service according to the model of the customer printer. For example, in the case of a higher model, the number of printable sheets b2 can be made larger than that of other models so that a larger number of sheets can be printed.

The above embodiment may be modified into the following modes. In the above embodiment, printing is performed based on the print request data from the customer terminal 31 by the printer 25 of the same model as the customer printer or a new model having the same performance. Alternatively, the printer 25 that performs printing based on the print request data may be a higher model of the customer printer. By doing so, it is possible to provide the customer with the print result of the high-end model, and it is possible to urge the customer to replace the high-end model with the print result.

In the above embodiment, the reception identifier a1 is printed on the first sheet of printing paper to be printed by the printer 25, and the printing paper is sorted for each reception identifier a1. It corresponded to. The method of allocating the print sheets for each reception identifier a1 and the method of handling the print sheets with the customer printer are not limited to this. For example, the reception identifier a1 may be printed on a sheet different from the print sheet to be printed based on the print request data and output together with the print sheet to be printed based on the print request data. By doing so, it is possible to provide the customer with the printing paper on which the reception identifier a1 is not printed. Further, the print request data may be output to different discharge trays. This makes it easy for the person in charge to associate the printing paper with the repaired customer printer. In this case, the correspondence between the paper discharge tray and the reception identifier a1 may be displayed on the display means of the printer 25 or the management computer 21. By doing so, it is possible to provide the customer with the printing paper on which the reception identifier a1 is not printed, and it becomes unnecessary to use extra paper.

In the above embodiment, the printer 25 can print when the repair status a6 is “under repair”. However, the customer at the expected time when the repair status a6 becomes “repair completed” and printing cannot be performed. Was not presented. Instead of this, the customer may be presented with an estimated time when printing will be disabled after the repair is completed. For example, the estimated time when printing is not possible may be displayed on the web page provided by the management computer 21. By doing so, the customer can make a print request before printing is disabled.

In the above embodiment, the printable number b
Printing was possible up to 2, and there was no charge for printing with the printer 25. Instead of this, printing may be performed even when the printable number b2 is exceeded, and for the print that exceeds the printable number b2, a fee may be charged according to the print number. By doing so, when the customer desires to print more than the printable number b2 during the repair period of the customer printer, the customer's wish can be met.

In the above embodiment, the business entity system 20 and the customer terminal 31 are connected by the Internet 30, but a leased line, a public line, an intranet or an extranet (wide area network) may be used.

In the above embodiment, the storage units 22 and 23 are set in the business entity system 20, but each storage unit 22,
23 may be set separately and set in another place.

[0053]

As described in detail above, according to the present invention,
You can guarantee printing when the printer is under repair.

[Brief description of drawings]

FIG. 1 is a system schematic diagram of an embodiment of the present invention.

FIG. 2 is an explanatory diagram of data stored in a reception data storage unit.

FIG. 3 is an explanatory diagram of data stored in a model data storage unit.

FIG. 4 is an explanatory diagram of a processing procedure according to an embodiment of the present invention.

FIG. 5 is an explanatory diagram of a processing procedure according to an embodiment of the present invention.

[Explanation of symbols]

10 Customer terminal 21 Management computer as a computer 22 Reception Data Storage Unit as Reception Identifier Storage Means 25 Print Guarantee Printer 30 Internet

Claims (12)

[Claims] 1. A reception identifier storage means for storing a reception identifier given to a received repair request when a customer printer requiring repair is picked up and repaired and the customer printer is delivered to the customer after the repair. A print guarantee method for guaranteeing printing during the repair period of the customer printer using a computer that controls the reception identifier storage means and a print guarantee printer that performs printing based on a print request from a customer terminal. The computer receives the repair request from the customer terminal, assigns a reception identifier, stores the reception identifier in the reception identifier storage means, and transmits the reception identifier to the customer terminal, Upon receiving the print request having the reception identifier from the customer terminal, the print guarantee printer prints based on the print request. A print guarantee method comprising the steps of: 2. The print guarantee method according to claim 1, further comprising a step of causing the computer to sort print sheets printed by the print guarantee printer based on the reception identifier, and based on the reception identifier. The printing paper sorted by
A print guarantee method comprising sending the repaired customer printer associated with the reception identifier together with the customer to the customer. 3. The print guarantee method according to claim 1, wherein, when the computer receives the print request, the print sheet output according to the print request can be shipped at the same time as the repaired customer printer. The method further comprises the steps of determining whether or not the printing paper is not deliverable at the same time as the repaired customer printer, and controlling not to print based on the print request. Characterized print guarantee method. 4. The print guarantee method according to claim 1, wherein the print guarantee printer is a higher model or a new model than the customer printer. . 5. The print guarantee method according to claim 1, wherein the number of printable sheets that can be printed by the print guarantee printer is limited, and the computer executes the print A print guarantee method, further comprising a step of controlling not to print when the number of print sheets requested for printing by the request exceeds the limit of the number of printable sheets for each repair request. 6. The print guarantee method according to claim 5, wherein the limit of the number of printable sheets is set according to the model of the customer printer. 7. A reception identifier storage means for storing a reception identifier assigned to a received repair request when a customer printer requiring repair is picked up and repaired and the customer printer is delivered to the customer after the repair. A print guarantee program for guaranteeing printing during the repair period of the customer printer using a computer that controls the reception identifier storage means and a print guarantee printer that performs printing based on a print request from a customer terminal In the computer, a reception unit that receives a repair request from the customer terminal, assigns a reception identifier, stores the reception identifier in the reception identifier storage unit, and transmits the reception identifier to the customer terminal And receiving the print request having the reception identifier from the customer terminal, and based on the print request, the print request is stored. A print assurance program that causes the certificate printer to function as a print execution unit that performs printing. 8. The print guarantee program according to claim 7, wherein the computer further functions as a sheet sorter that sorts print sheets printed by the print guarantee printer based on the reception identifier. Print assurance program. 9. The print guarantee program according to claim 7, wherein the computer further causes the printing paper output according to the print request when the print request is received, to be performed simultaneously with the repaired customer printer. Simultaneous shipping availability determination means for determining whether or not shipping is possible, and printing for controlling so as not to perform printing based on the print request when it is determined that the printing paper cannot be shipped at the same time as the repaired customer printer A print guarantee program that functions as an uncontrollable means. 10. The print guarantee program according to claim 7, wherein the print guarantee printer is a higher model or a new model than the customer printer. . 11. The print guarantee program according to claim 7, wherein the number of printable sheets that can be printed by the print guarantee printer is limited, and the computer further comprises: A print guarantee program for functioning as a number control unit for controlling not to print when the number of print sheets requested for printing by the print request exceeds the limit of the number of printable sheets for each repair request. 12. The print guarantee program according to claim 11, wherein the number of printable sheets is set according to a model of the customer printer.