JP2003178166A - Questionnaire processing system and processing method for questionnaire to evaluate autonomy service - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a questionnaire processing system for effectively conducting evaluation of a user with respect to service provided by an autonomy by using a work system and a work service terminal belonging to the autonomy. <P>SOLUTION: The questionnaire processing method has a step of acquiring personal information of a replier by using various data bases or the like of the autonomy work system, a step of storing the personal information in a temporary storage file and conducting a questionnaire limiting object persons by comparing the stored information with a questionnaire attribute of a questionnaire item data base, a step of preventing a double reply of a user by providing a history management data base, and a step of conducting the questionnaire using processing waiting time of work service. An accurate questionnaire can be conducted by limiting repliers and managing reply histories. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a questionnaire processing system and a questionnaire processing method for evaluating local government services. In particular, the present invention relates to a questionnaire processing system and a questionnaire processing method for a user of a local government service terminal, which reduces the burden on the user and conducts an effective questionnaire regarding services provided by the local government.

[0002]

2. Description of the Related Art Conventionally, as a method of collecting individual information of respondents in order to improve the effect of collecting questionnaires, Japanese Patent Laid-Open No.
The method described in 00-48004 is proposed. This is to reduce the burden on the user by acquiring information such as work, work address, job title, name, and telephone number in the IC card owned by the user, making it easy for the user It is about capturing information. Even if only the identification code is stored in the IC card, the information provider can acquire the user-specific information by constructing a dedicated database for the individual information of the respondent in advance on the system side.

[0003]

SUMMARY OF THE INVENTION In the above prior art, I
A method of collecting user's personal information by using a C card and a system database has been proposed. However, in the case where only the identification code is stored in the IC card, it is necessary to build a dedicated database in advance. Therefore, waste of time and labor cannot be avoided, and the reliability and accuracy of collected data cannot be guaranteed. Also,
It is not desirable for the same person to answer the same questionnaire multiple times in succession, but in order to prevent this, no consideration is given to checking the answer history of the questionnaire.
Further, in order to protect privacy, it is necessary to store personal information that can identify the respondent of the questionnaire and the contents of the questionnaire separately, but the above-mentioned conventional technology has not taken this into consideration.

An object of the present invention is to reduce the burden on the user by using the business system and business service terminal owned by the local government, and to effectively carry out the user's evaluation of the service provided by the local government. To provide a questionnaire processing system. Another object of the present invention is to provide a questionnaire processing system that can carry out highly accurate questionnaires and is suitable for privacy protection.

[0005]

In order to solve the above-mentioned problems, a questionnaire processing system for evaluating a municipal service according to claim 1 is communicably connected to a service terminal via a network, and a resident information system is provided. The system includes a questionnaire system and a processing control unit, which are connected to obtain data information from a business system including the questionnaire system, and the questionnaire system includes a questionnaire item database storing questionnaire contents and a questionnaire reply database storing questionnaire answers. Receiving a questionnaire execution request from the processing control unit, providing the service terminal with the contents of the questionnaire and collecting the questionnaire answers through the processing control unit, and the processing control unit receives the questionnaire from the business system including the resident information system. A temporary storage file that temporarily stores the acquired information E, a questionnaire is transmitted from the questionnaire system to the service terminal in association with the business completion or the processing waiting time of the business service received by the service terminal, and the questionnaire response is collected from the service terminal to the questionnaire system. To do.

That is, this questionnaire processing system is
By using various databases of the local government business system, the personal information of the respondents is acquired without inputting the personal information. Personal information is stored in a temporary storage file that can be used to conduct a questionnaire. Further, in the questionnaire processing system, it is possible to carry out the questionnaire using the end of the business service or the processing waiting time of the business service, and it is possible to carry out the questionnaire more efficiently.

A database (questionnaire answer database) for storing questionnaire answers separately from a database (temporary storage file) in which personal information is stored
By providing the, the reply contents of the questionnaire and the personal information are stored separately. Since this answer database stores the attributes of respondents who cannot identify individuals,
It is possible to carry out the aggregation effectively while protecting privacy.

According to another aspect of the questionnaire processing system for evaluating a municipal service, the processing control section confirms the identity of the user of the municipal service, and provides a business service or a questionnaire service. It is characterized by comprising a process selecting means for switching between and, and a process accepting means for receiving information transmitted from a service terminal, a business system or a questionnaire system. As a result, it is possible to authenticate the individual and to secure the implementation of the questionnaire linked to the business system.

A questionnaire processing method for evaluating a municipal service according to claim 3 is connected to a service terminal via a network so that data information can be acquired from a business system including a resident information system, and a questionnaire item database and Equipped with a questionnaire response database,
A questionnaire system that receives a questionnaire execution request from the processing control unit, provides the contents of the questionnaire to the service terminal via the processing control unit and collects the questionnaire responses, and information acquired from a business system including a resident information system. It has a temporary storage file to store temporarily,
Using the municipal service evaluation questionnaire processing system including a processing control unit that transmits a questionnaire from the questionnaire system to the service terminal and collects the questionnaire answers from the service terminal to the questionnaire system, the personal information is collected from the resident information system. The step of acquiring, the step of requesting a questionnaire to the service terminal in conjunction with the business completion or the processing waiting time of the business service received by the service terminal, and the questionnaire to be surveyed when the questionnaire can be carried out, It is characterized by including a step of extracting from the questionnaire item database, a step of displaying the extracted questionnaire on the service terminal on a screen, and a step of receiving a questionnaire response and storing it in the questionnaire response database.

This is a questionnaire processing method for evaluating a municipal service based on claim 1, which is the same as claim 1 without using the business system to input personal information.
Can obtain the personal information of the respondent. Further, it is possible to carry out the questionnaire using the waiting time of the business service or the processing waiting time of the business service, and it is possible to carry out the questionnaire efficiently. In addition, a database (questionnaire response database) that stores questionnaire responses separately from a database (temporary storage file) that stores personal information.
By providing the, it is possible to effectively carry out the aggregation while protecting privacy.

According to a fourth aspect of the present invention, there is provided a questionnaire processing method for evaluating a local government service, wherein the questionnaire item database stores conditions regarding the questionnaire target person, and the questionnaire target person is extracted from the questionnaire item database. Is characterized in that the extraction is limited to the case where is satisfied with a predetermined condition. By comparing this information with the attributes of the questionnaire stored in the questionnaire item database, the questionnaire with a limited number of subjects is carried out. As a result, it is possible to implement a highly accurate questionnaire in which the questionnaire and the subject are matched.

A questionnaire processing method for evaluating a municipal service according to claim 5 stores the answered questionnaire in a history management database and extracts the questionnaire to be surveyed from the questionnaire item database.
The feature is that double answers in the questionnaire are prevented by extracting the questionnaires that have already been answered. By providing a history management database in this questionnaire processing method, it is possible to prevent the user from making double replies and to conduct a more accurate questionnaire.

A program according to a sixth aspect is a program for causing a computer to execute the questionnaire processing method for evaluating a municipal service according to the present invention.

[0014]

DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 is a system configuration diagram showing the configuration of a first embodiment of the present invention. As shown in Figure 1,
The questionnaire processing system according to the first embodiment of the present invention includes a service terminal 110 and an IC card reader / writer 1.
20, business system 130, questionnaire system 14
0, the processing control unit 150.

The service terminal 110 is connected to the processing control unit 150 directly or via a network, and the user can operate the business system 130 or the questionnaire system 1.
40 is a device for inputting a request to 40 and displaying a message of a processing result to the user from the business system 130 or the questionnaire system 140. Also, the service terminal 110
It is possible to install multiple units depending on the business form.
The IC card reader / writer 120 is the service terminal 11
It is a device that is directly connected to 0 and reads an individual number or the like that identifies a user from an IC card owned by the user.

The business system 130 is a system for providing various municipal services, and is composed of a plurality of business subsystems. The business system 130 of this embodiment is
It is connected to the processing control unit 150 to provide a service to the user. The business system 130 includes the processing control unit 1
When the service providing request is received from 50, the processing result and the message are transmitted to the service terminal 110 to provide the service to the user. In addition, the business system 130
Has a function of, upon receiving a transmission request for personal information from the processing control unit 150 during the questionnaire, searching various databases held and transmitting the result to the processing control unit 150. The business system 130 of the present embodiment includes a resident information system 131, a facility reservation system 132, and a lifelong learning system 133. The business system 13
The configuration subsystem 0 may be any other system provided by the local government as long as it includes the resident information system 131.

The resident information system 131 is a system for managing the basic resident register and performing various tax treatments. In this embodiment, the resident record database 134 is used.
Upon receiving the request for transmitting personal information from the processing control unit 150, the resident information system 131 searches the resident record database 134 and transmits the gender, the date of birth, the address code, and the like.

The facility reservation system 132 is a system for performing facility guidance, reservation acceptance, provision of reservation status, etc. of public facilities, and in this embodiment, a user database 135 is used. The facility reservation system 132 includes the processing control unit 15
When a request for transmitting personal information is received from 0, the user database 135 is searched and the facility usage history and the like are transmitted.

The lifelong learning system 133 is a system for managing various courses, educational events, etc. provided by the local government, and in this embodiment, a student database is used.
When the lifelong learning system 133 receives a request for transmitting personal information from the processing control unit 150, the student database 13
Search 6 and send the attendance history etc. Other business systems may include a city council information system, a city event information system, a city construction information system, and the like.

The questionnaire system 140 is a system for controlling questionnaire processing for municipal services. The questionnaire system 140 of the present embodiment is connected to the processing control unit 150 in order to carry out a questionnaire for users. When the questionnaire system 140 receives the questionnaire execution request from the processing control unit 150, the questionnaire system 140 transmits the processing result and the message to the service terminal 110 and executes the questionnaire to the user. The questionnaire system 140 according to the present embodiment includes a questionnaire item database 14
1, a questionnaire response database 142, and a history management database 143.

The questionnaire item database 141 is a database for storing the contents of the questionnaire to be conducted on the user. The questionnaire response database 142 is
It is a database for storing the contents answered by the user. The history management database 143 is a database for storing questionnaires that the user has already answered.

The processing control unit 150 is a device for controlling the entire processing of this embodiment, and is connected to the business system 130, the questionnaire system 140 and the service terminal 110 directly or via a network. Also,
The processing control unit 150 is composed of a processing principal confirmation unit 151, a processing selection unit 152, a temporary storage unit 153, a temporary storage file 154, and a processing reception unit 155.

The personal identification means 151 is a means having a function of confirming the identity of the user at the start of the service, and carries out the personal identification processing using the personal number, password, etc. transmitted from the service terminal 110. The process selection unit 152 is a unit having a function of determining the next process based on the information received from other components (service terminal 110, business system 130, questionnaire system 140), and sends a process start request to each component. Send to. It also has a function to switch the provided business service or questionnaire business.

The temporary storage means 153 is used by the business system 13
0 is a means having a function of storing information acquired from various databases held by 0, and is a temporary storage file 154.
Are connected. The temporary storage file 154 is a file that stores information acquired from various databases held by the business system 130.

The processing receiving means 155 is a means having a function of receiving the information transmitted from the other components (service terminal 110, business system 130, questionnaire system 140) to the processing control unit 150, and the received information. Is transmitted to the process selection means 152, and the next process is selected.

The outline of the operation will be described below with reference to FIG. The user selects a process from the input device of the service terminal 110. The service terminal 110 includes a processing control unit 150.
The process control unit 150, which has transmitted the information to and received the information, determines the content thereof and distributes the next process to the business system 130 or the questionnaire system 140. When the business system 130 receives the processing request, the business system 13
0 transmits the processing result of the business service, a message and the like to the service terminal 110. In addition, questionnaire system 1
When 40 receives the processing request, the questionnaire system 1
40 executes a questionnaire process and sends the contents of the questionnaire to the service terminal.

Next, the processing of the questionnaire processing system in FIG. 1 will be described with reference to FIGS. FIG. 2 is a basic processing flow of the service terminal. FIG. 3 is a basic processing flow of the processing control unit. FIG. 4 is a basic processing flow of the questionnaire system. Here, S201 to S218 are processes in the service terminal 110, S301 to S316 are processes in the process control unit 150, and S401 to S413 are processes in the questionnaire system. When the user inserts the resident card into the card reader / writer 120, the service terminal 110 displays a service processing start screen (processing S201).

Next, the IC card reader / writer 120 acquires the personal number stored in the resident card (step S202). The flow of processing that goes back and forth between FIGS. 2 and 4 is indicated by a thick white arrow. The service terminal 110 displays a password input request on the screen (step S203), and the user inputs the password from the touch panel of the service terminal 110. When the input is completed, the service terminal 110
Transmits the request for the identity verification process, the input personal number, and the password to the process control unit 150 (process S20).
4).

The process acceptance means 155 receives the identity verification request, the personal number and the password transmitted from the service terminal 110 in the process S204 (process S301), and the identity verification means 151 executes the identity verification process (process. S30
2). The personal identification means 151 transmits the personal identification processing result to the service terminal 110 (process S303), and the service terminal 110 receives the personal identification result transmitted in the process S303 (process S205). If the received result is a code indicating success in identity verification, the process proceeds to step S207, and if it is a code indicating failure, the process S20.
Return to 3 and display the password input screen again (process S
206).

In step S207, the service terminal 110 displays a screen for selecting a job, and when the user selects a job to be used, sends a job start flag to the process controller 150 (step S208). Here, duties include resident's card, family register, property tax certificate, etc. Issuing city newsletters, city hall homepages, and notification services such as city event information.

In step S304, the process receiving means 155
In step S208, the business start flag transmitted from the service terminal 110 is received. In step S305, the process selection unit 152 transmits the personal information request flag to the resident information system 131. Processing acceptance means 15 in processing S306
5 receives the personal information transmitted from the resident information system 131. In step S307, the temporary storage unit 153 stores the received personal information in the temporary storage file 154. The information stored in the temporary storage file 154 in the process S307 will be described with reference to FIG. 5 as an example.

FIG. 5 shows the temporary storage file 15 of this embodiment.
It is a figure which shows the example of FIG. As shown in FIG. 5, the temporary storage file 154 includes a personal number column 501 for storing the personal number of the user, a gender code column 502 for storing the gender of the user,
Date of birth column 503 that stores the date of birth of the user, address coat column 504 that stores the current address of the user, and questionnaire number column 5 that stores the questionnaire number answered by the user
It consists of 05. The questionnaire number column 505 has a repeating structure capable of storing a plurality of questionnaire numbers.
In step S307, the personal number column 501, the gender code column 502, and the date of birth column 50 in the temporary storage file 154.
3, and the personal information is stored in the address code column 504.

Next, in step S308, the process selection means 15
2 transmits a business service start flag to the business system 130. The service terminal 11 according to the process S308
0 and the business system 130 are connected, and the business service is started. In step S209, the service terminal 110 displays a business processing screen on the screen and provides a business service to the user.

When the business service received by the user is completed and the business completion button is pressed on the touch panel of the service terminal 110, the service terminal 110 displays a business completion message to the user on the screen and whether the questionnaire can be answered. The inquiry message is displayed on the screen (step S210).

FIG. 6 is a diagram showing a display example of the service terminal screen of this embodiment. On the screen of FIG. 6, a message area 601 for displaying a message asking whether to end the work and answer to the questionnaire, a questionnaire start button 602 for instructing the start of the questionnaire, and an end button 603 for instructing the end of the service are arranged. The user selects the next process from the touch panel of the service terminal 110 displaying the screen as shown in FIG. In process S211, the process is branched by the button pressed by the user from the service terminal screen of FIG.

When the user presses the questionnaire start button 602, the service terminal 110 causes the processing control unit 150 to operate.
A questionnaire start flag is transmitted to (process S21
2). When the user presses the end button 603, the process jumps to step S217 to start the questionnaire end process and the service end process. In process S309, the process accepting unit 155 receives the questionnaire start flag transmitted by the service terminal 110 in process S212.

In step S310, the process selection means 152 sends a flag to the questionnaire system 140, which requests the user to send the survey number of the survey target. Process S
In 401, the questionnaire system 140 receives the questionnaire number transmission request flag transmitted by the processing control unit 152 in process S310.

In step S402, the questionnaire system 140
Performs a questionnaire item extraction process in which the user extracts the questionnaire to be surveyed from the questionnaire item database 141. The questionnaire item extraction processing will be described by taking the questionnaire item table stored in the questionnaire item database 141 shown in FIG. 1 as shown in FIG. 7 as an example.

FIG. 7 is a diagram showing an example of the questionnaire item table of this embodiment. As shown in FIG. 7, the questionnaire item table includes a questionnaire number column 701 for storing a uniquely determined questionnaire number, a questionnaire content column 702 for storing questionnaire contents, and a questionnaire option in order to identify the questionnaire item. Service terminal 110
Answer column 703 for storing answer items to be displayed in
705, when limiting the questionnaire target to the user's gender, the questionnaire target gender code column 706 for storing the target gender, the questionnaire when limiting the target of the questionnaire by the age of the user Questionnaire date of birth column 707 that stores the range of date of birth to be targeted,
Questionnaire address code column 70 that stores the address code for limiting the questionnaire subject to the user's current address
8. If you want to limit the period for conducting the questionnaire, from the questionnaire period start date column 709 that stores the survey start date and the questionnaire period end date column 710 that stores the survey end date. It is configured.

In step S402, the questionnaire system 140
Is a questionnaire target (706 to 708) stored in the questionnaire item database 141 and personal information (502 to 50) stored in the temporary storage file 154.
Compare 4). As a result of the comparison, the questionnaire numbers whose contents match and the system date is in the range from the questionnaire start date to the questionnaire end date are extracted. The process S402 is executed for all the questionnaire numbers stored in the questionnaire number column 701 of the questionnaire item database 141.

In step S403, the questionnaire system 140
Determines whether the user has a questionnaire to be surveyed in the questionnaire item database 141, and branches the process. When the user has a questionnaire to be surveyed, the matched questionnaire number is transmitted to the processing control unit 150 (processing S404). If the user does not have a questionnaire to be surveyed, the process jumps to step S413 and the questionnaire ending process is started.

In step S311, the process accepting means 155 receives the questionnaire number transmitted by the questionnaire system in step S404. In step S312, temporary storage means 153
Stores the questionnaire number received in step S311 in the temporary storage file 154 in the questionnaire number column 505 of the temporary storage file shown in FIG. In step S313, the process selection unit 152 transmits a questionnaire start request flag to the questionnaire system 140.

In step S405, the questionnaire system 140
Receives the questionnaire start request flag transmitted by the process selection unit 152 in process S313. Next, regarding the questionnaire response history check processing (processing S406) that is performed so as not to present the questionnaire again to the questionnaire that the user has already answered, FIG. 8 stored in the history management database 143 of FIG. An example of the history management table configured as shown will be described.

FIG. 8 is a diagram showing an example of the history management table of this embodiment. As shown in FIG. 8, the history management table includes a personal number column 801 for storing the personal number of the user,
It is composed of a completed questionnaire number column 802 for storing the questionnaire number which the user has already answered. In process S406, the questionnaire system 140 compares the data stored in the questionnaire number column 505 of the temporary storage file 154 with the data stored in the answered questionnaire number column 802 of the history management database 143.

In process S407, the result of process S406 is judged and the next process is branched. When the user has an unanswered questionnaire item, the questionnaire item database 141 is searched using the questionnaire number as a key, the questionnaire content 702 and the answer items 703 to 705 are acquired, and transmitted to the service terminal 110 (process S408). ).
If the user does not have the survey number to be surveyed, the process jumps to step S413 and the survey ending process is started.

In step S213, the service terminal 110 receives the questionnaire information transmitted by the questionnaire system 140 in step S408. Service terminal 1 in process S214
10 displays a questionnaire implementation screen as shown in FIG. 9 on the screen.

FIG. 9 is a diagram showing a display example of the service terminal screen of this embodiment. As shown in FIG. 9, the service terminal 1
The touch panel 10 displays a questionnaire content display area 901 for displaying the content of the questionnaire, an answer candidate display area 902 for displaying the answer candidates of the questionnaire, an answer button 903 selected by the user, all pages of the questionnaire screen and the current page. Page display area 904, the number of answers display area 9 that displays the number of questionnaires that the user is surveying
05, a previous page button 906 for transition to the previous page, a next page button 907 for transition to the next page, and an end button 908 for ending the questionnaire. In addition,
In order to prevent the user from making a mistaken selection, the previous page button 906 and the next page button 907 may be hidden when there is no transition screen.

In step S215, the process branches depending on the button pressed by the user. When the user presses the questionnaire response button 903, the service terminal 110 transmits the questionnaire number, the response number, and the service terminal number to the questionnaire system 140 (process S2).
16). If the user presses the end button 908, the process jumps to step S217 to start the questionnaire end process.

In processing S409, the questionnaire system 140
Receives the questionnaire number, the response number, and the service terminal number transmitted by the service terminal 110 in step S216. Next, a process of storing the response of the questionnaire in association with the questionnaire item (process S410) is performed and stored in the questionnaire response database 142. As an example of the questionnaire response table, a configuration as shown in FIG. 10 will be described.

FIG. 10 is a diagram showing an example of the questionnaire response table of this embodiment. As shown in FIG. 10, the questionnaire response table includes a questionnaire system 1 for each answer.
Response management number column 100 for storing the number numbered by 40
1, a questionnaire number column 1002 for storing the questionnaire number answered by the user, an answer number column 1003 for storing the number answered by the user, a respondent gender code column 1004 for storing the gender of the respondent, Respondent's date of birth column 1005 that stores the date of birth, respondent's address code column 1006 that stores the address of the respondent, implementation date column 1007 that stores the date when the questionnaire was conducted, and the service in which the user answered the questionnaire The service terminal ID column 1008 stores the terminal ID.

In step S409, the questionnaire system 140
When the questionnaire number, the response number, and the service terminal ID transmitted from the service terminal 110 in the process S216 are received, the record is added to the questionnaire response table shown in FIG.
2. The process of registering the answer number 1003, the implementation date 1007, and the service terminal ID 1008 is performed. In addition, the gender code 502 stored in the temporary storage file 154,
The birth date 503 and the address code 504 are acquired, and the respondent gender code column 1004 and the respondent birth date column 1 are obtained, respectively.
005, the process of registering in the respondent address code column 1006 is carried out.

In step S411, the questionnaire system 140 is used to manage the questionnaire numbers answered by the user.
Is the personal number 5 stored in the temporary storage file 154.
The history management database 143 is searched using 01 as a key, and the questionnaire number answered by the user is stored in the answered questionnaire number column 802. The service terminal 110 operates from the processing S214 to the processing S2 until the user presses the end button 908 or there is no survey to be surveyed.
16 is repeatedly executed.

In step S217, the service terminal 110 transmits a questionnaire end flag to the questionnaire system 140. In step S412, the questionnaire system 140
Receives the questionnaire end flag transmitted by the service terminal 110, and in step S413, transmits the questionnaire end flag to the process control unit 150.

In step S314, the processing S reception means 152
In step S413, the questionnaire end flag transmitted by the questionnaire system 140 is received. In step S315, the temporary storage unit 153 deletes the personal information and the questionnaire number stored in the temporary storage file 154. This protects the privacy of the respondent.

In step S316, the process selection means 152 sends the service end information to the service terminal 110. In process S218, the service terminal 110 receives the service end flag transmitted by the process selection unit 152 in process S316, displays a service end message on the screen, and ends the service.

The collected questionnaire answers are statistically processed, published in a city bulletin, etc., and used as a reference material for the city council. Also, as an example of the second embodiment of the present invention, an embodiment of a questionnaire processing system that depends on the personal information of the user will be described. Figure 7
Survey target column 71 of the survey item table shown in
By adding additional items as shown in FIG. 11 to 1, it is possible to conduct a wide variety of questionnaires by narrowing down the target person. For example, by adding a service number (item number 1), it is possible to carry out a questionnaire on the service provided by the service terminal. Also,
In the questionnaire processing system configuration diagram shown in FIG. 1, a facility reservation system 1 that holds a user database 135
If 32 is available, by adding the facility usage history (No. 2), it becomes possible to conduct a questionnaire for the facility service to the facility users. In addition, in the questionnaire processing system configuration diagram shown in FIG. 1, when the lifelong learning system 133 that owns the student data database 136 is available, by adding the attendance history (item number 3), the questionnaire for the course of lifelong learning is provided. Can be carried out for the trainees.

In addition to this, it is also possible to provide an item column of importance and to give priority to a questionnaire survey from an important questionnaire according to the time when the answerer can respond. In the questionnaire processing system described above, the questionnaire is conducted after the business service is finished, but the questionnaire may be conducted during the business service. For example, it is possible to request the user for a questionnaire by using the waiting time such as the print processing and the connection with the operator.

A third embodiment of the questionnaire processing system utilizing the waiting time of the business service processing will be described with reference to FIG. FIG. 12 is a process flow of the process control unit 150 shown in the configuration diagram of FIG. 1 when the questionnaire process is interrupted when the business service is implemented. In step S1201, the process receiving unit 155 of the process control unit 150 monitors the transmission of interrupt processing from the business system 130 during the execution of business services. In the present embodiment, the business system 130 transmits an interrupt process start flag to the process control unit 150 when a time-consuming process such as a print process or communication establishment occurs. In step S1201, when the process accepting unit 155 receives the interrupt start flag, the process selecting unit 15
2 transmits an interrupt process start flag to the service terminal 110 (process S1202). The service terminal 110 that has received the interrupt processing start flag in step S1202 displays a screen as shown in FIG.

FIG. 13 is a diagram showing a display example of the service terminal screen of this embodiment. The screen of FIG. 13 has a message area 130 for displaying the current status and a request for questionnaire.
1. Survey start button 13 to start the survey
Place 02. In step S1203, the process acceptance unit 15
5 monitors the questionnaire start flag transmitted from the service terminal 110. When the user presses the questionnaire start button on the screen shown in FIG. 13, the service terminal 110 transmits a questionnaire start flag to the processing control unit 150. In step S1203, the process acceptance unit 155
When the questionnaire start flag is received, the process selection unit 152 sets the questionnaire start flag to the questionnaire system 1.
40 (step S1205). If the questionnaire start flag has not been received, the process proceeds to step S1204.

In step S1204, the process acceptance means 155
The transmission of the interrupt business end flag transmitted from the business system 130 is monitored. The business system 130 transmits an interrupt processing end flag to the processing control unit 150 when the business processing in progress is completed. In step S1204, if the process accepting unit 155 receives the interrupt end flag, the process skips to step S1209, the subsequent questionnaire process is terminated, and the business service process is restarted.
When the interrupt end flag is not received, the process S12
Returning to 03, the transmission monitoring of the questionnaire start flag is continued. The processing S1203 and the processing S1204 are repeatedly executed until the questionnaire start flag or the interrupt end flag is received.

In step S1206, the process acceptance means 155
Monitors the interrupt work end flag transmitted from the work system 130. The business system 130 transmits an interrupt process end flag to the process control unit 150 when the process in progress is completed. In step S1206, when the process acceptance unit 155 receives the interrupt end flag, the process selection unit 152 causes the service terminal 110 to receive the interrupt end flag.
In response to this, an interrupt work end flag is transmitted (process S1
207). The service terminal 110 displays a screen as shown in FIG. 14 to notify the user that the interruption work has been completed.

FIG. 14 is a view showing a display example of the service terminal screen of this embodiment. As shown in FIG. 14, on the touch panel of the service terminal 110, a questionnaire content display area 1401 for displaying the content of the questionnaire and a questionnaire answer candidate display column area 140 for displaying the answer candidates of the questionnaire.
2. Answer number selection button 1403 selected by the user, page display area 1404 showing all pages of the questionnaire screen and the current page, answer number display area 1405 displaying the number of questionnaires to be surveyed, before transitioning to the previous page Page button 1406, next page button 1407 for transitioning to the next page, end button 1408 for ending the questionnaire, and message field 1 for displaying processing end information
409 is arranged. The previous page button 1406 and the next page button 1407 may be hidden if there is no transition screen.

In step S1208, the process receiving means 155
When the user presses the end button 1408 shown in FIG. 14, the transmission of the questionnaire end flag transmitted by the service terminal 110 is monitored. When the process accepting unit 155 receives the questionnaire end flag, the process selecting unit 152 transmits the questionnaire end flag to the questionnaire system 140 (process S1209). In step S1210, the process selection unit 152 transmits a business resumption flag to the business system 130. The business system that has received the business restart flag restarts the business service, and the processing control unit performs processing S120.
Return to 1 and continue interrupt monitoring again.

It should be noted that, within the scope of the present invention,
Obviously, various modifications can be made to the embodiment of the present invention. For example, in FIG. 2, an inquiry as to whether or not the questionnaire can be carried out can be made before the end of the work, such as after the identity confirmation step. Also, in FIG. 7, the answer item is 4
It is possible to have more than one item or to have a multiple-choice method, and a method of inputting using a keyboard or voice recognition may be used by providing a comment field. In addition, it is possible to adopt "news from city" as an additional item in FIG. 11 and to conduct a questionnaire for news from the city. Further, the input from the service terminal may be performed from the keyboard instead of the touch panel.

The questionnaire processing method according to the present invention can also be realized as a program that causes a computer to execute. In this case, the program is usually stored in the processing control unit and controls the flow of signals and data between the service terminal, the business system and the questionnaire system, but may be downloaded to the processing control unit and used. Further, the program may be recorded in a computer-readable recording medium and used.

[0066]

According to the present invention, by using a business system and a business service terminal owned by a local government, a local government service that can effectively carry out a user's evaluation of a service provided by the local government is evaluated. A questionnaire processing system can be provided. The business database that stores personal data is highly reliable, personal data is automatically captured, and there is no need to maintain a dedicated database for conducting questionnaires. Therefore, it is possible to conduct a questionnaire that saves time and labor.

Further, it is possible to implement a highly accurate questionnaire, such as limiting the respondents and preventing the double questionnaire by managing the answer history. further,
This is suitable for privacy protection because personal information that can identify the respondent to the questionnaire and the reply content of the questionnaire are stored separately. Further, the questionnaire processing system can carry out the questionnaire using the processing waiting time of the business service, and can carry out the questionnaire more efficiently.

[Brief description of drawings]

FIG. 1 is a diagram showing a schematic configuration of a questionnaire processing system according to a first embodiment of the present invention.

FIG. 2 is a flowchart showing a processing procedure of a service terminal according to the first embodiment of the present invention.

FIG. 3 is a flowchart showing a processing procedure of a processing control unit according to the first embodiment of the present invention.

FIG. 4 is a flowchart showing a processing procedure of the questionnaire processing system according to the first embodiment of this invention.

FIG. 5 is a diagram showing an example of a temporary storage file according to the first embodiment of this invention.

FIG. 6 is a diagram showing a display example of a screen for inquiring whether a questionnaire can be answered on the service terminal screen according to the first embodiment of the present invention.

FIG. 7 is a diagram showing an example of a questionnaire item table according to the first embodiment of this invention.

FIG. 8 is a diagram showing an example of a history management table according to the first embodiment of this invention.

FIG. 9 is a diagram showing a display example of a questionnaire on a service terminal screen according to the first embodiment of the present invention.

FIG. 10 is a diagram showing an example of a questionnaire response table according to the first embodiment of the present invention.

FIG. 11 is a table showing a target item addition example according to the second embodiment of the present invention.

FIG. 12 is a flowchart showing a processing procedure of interrupt processing according to the third embodiment of the present invention.

FIG. 13 is a diagram showing a display example of a screen asking whether a questionnaire can be answered on the service terminal screen according to the third embodiment of the present invention.

FIG. 14 is a diagram showing a display example of a business service end screen on a service terminal screen according to the third embodiment of the present invention.

[Explanation of symbols]

110 ・ ・ ・ Service terminal 120 ・ ・ ・ IC card reader / writer 130 ・ ・ ・ Business system 131 ... Resident Information System 132 ... Resident Record Database 133 ・ ・ ・ Facility reservation system ・ ・ ・ User database 135 ・ ・ ・ Lifelong learning system 136 ... Student database 140 ... Questionnaire system 141 ・ ・ ・ Questionnaire item database 142 ・ ・ ・ Questionnaire answer database 143 ... History management database 150 ... Processing control unit 151 ・ ・ ・ Identification confirmation means 152 ... Processing selection means 153 ... Temporary storage means 154 ... Temporary storage file 155 ... Processing acceptance means S201 to S218 ... Processing steps S301 to S316 ... Processing steps S401 to S413 ... Processing steps 501 ・ ・ ・ Personal number column 502 ・ ・ ・ Gender code column 503: Date of birth column 504: Address code column 505 ・ ・ ・ Questionnaire number column 601: Message display area 602 ... Questionnaire start button 603 ... End button 701 ・ ・ ・ Questionnaire number column 702 ... Questionnaire content column 703 to 705 ... Answer item column 706 ・ ・ ・ Gender code column for questionnaire 707 ・ ・ ・ Date of birth column subject to questionnaire 708 ... Address code column for survey 709 ・ ・ ・ Survey period start date column 710 ・ ・ ・ End date column of the survey target 711 ・ ・ ・ Survey target column 801 ・ ・ ・ Personal number column 802: Answered questionnaire number field 901 ... Questionnaire content display area 902 ... Answer candidate display area 903 ... Answer button 904: Page display area 905 ・ ・ ・ Number of answers area 906 ... Previous page button 907 ... Next page button 908 ... End button 1001 ・ ・ ・ Response management number column 1002 ・ ・ ・ Questionnaire number column 1003 ・ ・ ・ Answer number column 1004 ・ ・ ・ Gender coat column 1005 ・ ・ ・ Date of birth column 1006 ・ ・ ・ Address code column 1007 ・ ・ ・ Service terminal ID column S1201 to S1210 ... Processing step 1301 ・ ・ ・ Message display area 1302 ・ ・ ・ Questionnaire start button 1401 ・ ・ ・ Questionnaire content display area 1402 ... Answer candidate display area 1403 ・ ・ ・ Answer button 1404 ・ ・ ・ Page display area 1405: Number of answers area 1406 ... Previous page button 1407 ... Next page button 1408 ・ ・ ・ End button 1409 ・ ・ ・ Message display area

Claims (6)

[Claims] 1. A questionnaire system and a processing control unit, which are communicatively connected to a service terminal via a network so that data information can be acquired from a business system including a resident information system. Comprises a questionnaire item database for storing questionnaire contents and a questionnaire reply database for storing questionnaire answers, receives a questionnaire execution request from the processing control unit, and provides the service terminal with the questionnaire contents via the processing control unit. The process control unit includes a temporary storage file for temporarily storing information acquired from a business system including a resident information system, and the business terminal receives the business service or waits for processing. In front of the questionnaire system linked to time Send a questionnaire to the service terminal, a questionnaire processing system for evaluating the municipal services which the collecting questionnaire responses from the service terminal to the questionnaire system, and wherein the. 2. The processing control unit, a personal identification means for confirming that the user is who he / she is, a processing selection means for switching a business service to be provided or a questionnaire business,
The questionnaire processing system for evaluating a municipal service according to claim 1, further comprising: a process receiving unit that receives information transmitted from a service terminal, a business system, or a questionnaire system. 3. The service terminal is connected via a network so that data information can be acquired from a business system including a resident information system, a questionnaire item database and a questionnaire response database are provided, and a questionnaire execution request is made from the processing control unit. A temporary storage file that receives information from a business system including a resident information system and a questionnaire system that receives questionnaires and provides questionnaire contents to the service terminal via the process control unit and collects questionnaire responses. And using a questionnaire processing system for evaluating a municipal service including a processing control unit for transmitting a questionnaire from the questionnaire system to the service terminal and collecting questionnaire answers from the service terminal to the questionnaire system, Information system The step of obtaining personal information from the service terminal, the step of requesting a questionnaire to the service terminal in conjunction with the business completion or processing waiting time of the business service received by the service terminal, and the survey if the questionnaire can be carried out. A step of extracting a target questionnaire from the questionnaire item database; a step of displaying the extracted questionnaire on the service terminal on a screen; a step of receiving a questionnaire response and storing it in the questionnaire response database; Questionnaire processing method for evaluating municipal services. 4. In the step of storing the conditions relating to the questionnaire target person in the questionnaire item database and extracting the questionnaire to be surveyed from the questionnaire item database, the questionnaire target person is extracted only when the condition matches the predetermined condition. A questionnaire processing method for evaluating a local government service according to claim 3. 5. In the process of storing the completed questionnaires in the history management database and extracting the questionnaires to be surveyed from the questionnaire item database, the questionnaires that have already been answered are excluded and the questionnaire 2
A questionnaire processing method for evaluating a local government service according to claim 3 or 4, wherein double answers are prevented. 6. A program for causing a computer to execute the questionnaire processing method for evaluating a municipal service according to any one of claims 3 to 5.