JP2003151083A - Taxi allocation system, program and storage medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To rapidly allocate a taxi by placing a relay station between the taxi and a user and letting the user request the allocation by a portable terminal via the relay station. SOLUTION: A server device 11 of the relay station 10 is connected with an on-vehicle terminal loaded on the taxi 30 and the portable terminal held by the user 20 via a network. The relay station 10 registers vehicle ID information of a plurality of taxis, acquires positional information of the registered taxis 30 by a GPS and monitors the acquired positional information and an empty/occupied state of the taxi 30 on a map S1. The user 20 requests the taxi allocation to the relay station 10 by the portable terminal S2. At that time, the present positional information and the telephone number are also transmitted to the relay station 10 by the portable terminal. The relay station 10 searches the taxi nearest to the present position of the user 20 on the basis of the positional information and the empty/occupied state of the taxi 30 and notifies the searched taxi of the present position of the user 20 for allocation.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a taxi dispatch system, a program, and a recording medium, and more particularly to a taxi dispatch system for a user to request a dispatch via a relay station using a mobile terminal, and a plurality of taxi dispatch systems. It can be applied to the business form using the vehicle.

[0002]

2. Description of the Related Art Conventionally, when a user takes a taxi while he is out, for example, he directly searches for a taxi running in the city and uses it, or requests a taxi company from the nearest taxi to dispatch a car. There is a way. According to these methods, for example, when using a taxi in rural areas,
The user may have to wait a long time before actually taking a taxi, and the user is not always able to use the taxi in a timely manner. Also,
When requesting a taxi company to arrange a vehicle by phone, the user must inform the whereabouts of the taxi company.For example, in an unfamiliar place such as a business trip where there is no sense of land, the user can tell the exact location without knowing the address. In addition to that, if there are multiple taxi companies, it may not be possible to determine which taxi company to request. In addition, if the telephone number of the taxi company is not known, it takes extra time to confirm the telephone number before requesting the taxi company to dispatch the vehicle.

[0003]

SUMMARY OF THE INVENTION The present invention has been made in view of the above circumstances, and a relay station is provided between a taxi and a user so that the user can use the portable terminal to pass the relay station. To provide a taxi dispatch system capable of promptly dispatching a taxi by requesting dispatch of a vehicle, a program for realizing the function of the system, and a computer-readable recording medium recording the program. It was done for the purpose.

[0004]

According to a first aspect of the invention, a portable terminal possessed by a user who uses a taxi and a vehicle dispatch request from the user are accepted, and a taxi is dispatched in accordance with the accepted vehicle dispatch request. In a taxi dispatch system in which a server device of a relay station is connected via a network, the relay station is connected via a network to an in-vehicle terminal installed in a plurality of taxis of one or more taxi companies. Registration means for registering the vehicle ID information of each of the plurality of taxis, and the current position of each taxi for which the vehicle ID information is registered by the registration means, and monitoring for monitoring the vacant / actual vehicle status of each taxi And a vehicle allocation request from the mobile terminal, and the current position information and telephone number of the mobile terminal are reduced. And the vehicle allocation request receiving means to get both,
With respect to at least the user of the search means for searching a taxi to be dispatched based on the dispatch request and the position information from the mobile terminal accepted by the dispatch request accepting means and the in-vehicle terminal mounted in the searched taxi, It is characterized by having a vehicle allocation command transmitting means for transmitting a vehicle allocation command including current position information.

According to a second aspect of the present invention, in the first aspect of the present invention, the monitoring means specifies the current position of the taxi which has transmitted the vehicle dispatch command by the vehicle dispatch command transmitting means, and the relay station uses the monitoring means. It is characterized in that it has a calculating means for calculating a planned required time until the taxi whose current position is specified arrives at the current position of the user.

According to a third aspect of the invention, in the first or second aspect of the invention, the relay station transmits a vehicle dispatch command to the corresponding taxi by the vehicle dispatch command transmitting means, and thereafter, a taxi is sent to the portable terminal of the user. Is notified, and the vehicle number of the taxi to which the vehicle is allocated and the estimated required time calculated by the calculating means are notified.

According to a fourth aspect of the present invention, in any one of the first to third aspects of the present invention, the vehicle-mounted terminal measures a current position of the taxi based on a signal for measuring the current position received from the outside. Characterized in that it has a measuring means, and transmits the current position measured by the position measuring means to the relay station wirelessly at all times or at a predetermined timing determined in advance or in response to a transmission request from the outside. It was done.

According to a fifth aspect of the invention, in the invention of the fourth aspect, the position measuring means is GPS (Global).
Positioning System) or PHS
(Personal Handyphone System
em) The feature is that the position is measured using the radio wave of the base station.

According to a sixth aspect of the present invention, in any one of the first to fifth aspects of the invention, the relay station receives the current position signal of the taxi transmitted from the vehicle-mounted terminal, and the monitoring means sets the taxi current position signal. It is characterized in that the current position of each taxi is displayed on a map and monitored based on the received current position signal of the taxi.

According to a seventh aspect of the invention, in the invention of any one of the fourth to sixth aspects, when the relay station displays the current position of each taxi on the map by the monitoring means and dispatches the vehicle, Starting from the current position of the taxi that has transmitted the vehicle allocation command by the vehicle allocation command transmission means, generates route guidance in which the current position of the user is set as the destination, and generates the route guidance information in the in-vehicle terminal of the taxi. The in-vehicle terminal is characterized by transmitting the received route guidance information as a synthetic voice.

According to the invention of claim 8, in the invention of claim 7, the relay station is located at a location closest to the current position of the user, and the relay station is used up to a target object that a taxi crew can easily find. The feature is that it guides the person and generates route guidance in which the target object is set as the destination.

According to a ninth aspect of the present invention, in the invention according to any one of the first to eighth aspects, the relay station has ID information including at least an address, a name, a telephone number, and a user ID of a user who uses a taxi. When a taxi user is registered by the ID information registration means, when the taxi user sends a vehicle allocation command to the vehicle-mounted terminal by the vehicle allocation command transmission means, It is characterized by transmitting ID information about the user.

According to a tenth aspect of the invention, in the invention of any one of the first to ninth aspects, when the relay station transmits a vehicle dispatch command to the vehicle-mounted terminal by the vehicle dispatch command transmitting means, At least the current position information and the telephone number from the user's mobile terminal are transmitted, and the vehicle-mounted terminal superimposes the current position of the taxi measured by the position measuring means on the map to guide the route to the destination. It is characterized by having a navigation means for performing, displaying the current position of the user transmitted from the relay station as a destination on the same map, and performing route guidance to the destination by synthetic voice. is there.

The invention of claim 11 relates to claims 1 to 10.
In any one of the inventions, the search means searches for an empty taxi from the taxis monitored by the monitoring means in conjunction with a vehicle dispatch request received by the vehicle dispatch request receiving means. As a result of the search, the empty taxi closest to the current position of the user acquired from the mobile terminal is extracted.

According to a twelfth aspect of the present invention, in the eleventh aspect of the present invention, the search means extracts a taxi other than the forwarding taxi from the taxis in the empty state.

The invention of claim 13 is based on claims 1 to 12.
In any one of the inventions, the relay station has means for recording an actual vehicle registration time indicating a time at which a taxi rides a user and an expected arrival location of the taxi, and the search means is the dispatch vehicle. When a vacant taxi is not found among the taxis monitored by the monitoring means in conjunction with a vehicle dispatch request received by the request acceptance means, and as a result of the search ,
The calculating means calculates an estimated vacant time based on the actual vehicle registration time and the expected arrival location in a taxi in an actual vehicle state, and further calculates the estimated empty vehicle time from the expected arrival location to the current position of the user. The estimated time required for the taxi to arrive at the current position of the user is calculated by adding the estimated required time, and the taxi can be dispatched in the order of the estimated arrival time.

The invention of claim 14 is based on claims 1 to 13.
In any one of the above-mentioned inventions, the vehicle allocation request receiving means receives a vehicle allocation request from the user by CTI (Comput).
The feature is that it is automatically accepted by erTelephony Integration).

According to a fifteenth aspect of the present invention, in the fourteenth aspect of the present invention, the vehicle allocation request receiving means receives the vehicle allocation request by voice from the user by voice recognition.

The invention of claim 16 is based on claims 1 to 15.
In any one of the inventions, the vehicle allocation request receiving means is characterized by receiving a vehicle allocation request from the user on the Web.

The invention of claim 17 is based on claims 1 to 16.
In the invention of any one of above, the system is provided with AVM (A
automatic Vehicle Monitori
ng) is used.

The invention of claim 18 relates to claims 1 to 17.
Is a program for realizing the function of the taxi dispatch system described in any one of 1.

The invention according to claim 19 is a computer-readable recording medium in which the program according to claim 18 is recorded.

[0023]

1 is a diagram for explaining an example of the configuration of a taxi dispatch system which is an embodiment of the present invention. In the figure, 1, 2 and 3 are GPS satellites and 4 is a public by radio. A network composed of lines and the like, 10 is a relay station, and the relay station 10 has a server device 11, and this server device 1
1 is a communication control means 11a, a registration means 11b, a monitoring means 11c, a vehicle allocation request reception means 11d, a search means 11e, a vehicle allocation command transmission means 11f, a calculation means 11g, a storage means 11
have h and. Reference numeral 20 denotes a user who uses a taxi, and the user 20 owns a mobile terminal 21. Three
Reference numeral 0 denotes a taxi, and the taxi 30 has an in-vehicle terminal 31, which has a wireless communication means 31a, a position measuring means 31b, and a navigation means 31c. Here, taxis that can be dispatched by the relay station 10 are:
A plurality of taxis owned by one or more taxi companies. The server device 11 included in the relay station 10 is connected to the mobile terminal 21 and the vehicle-mounted terminal 31 via the network 4. This example shows a mode in which GPS is used to acquire taxi position information and dispatch is performed. However, the position information acquisition means is not limited to GPS, and, for example, radio waves from a PHS base station are used. It is also possible to take the form of acquiring position information.

Here, the GPS is widely adopted as a position measuring means of a car navigation system, for example, and is called a "global positioning system". Over the sky
A number of GPS satellites are in orbit around 00 km,
By receiving radio waves from at least three satellites, two-dimensional (latitude / longitude) position measurement becomes possible. If radio waves can be received from four or more satellites, it will be possible to perform three-dimensional position measurement at sea level. Further, in the case of PHS, the range covered by the base station is about 100 m to 500 m, which is narrower than that of a mobile phone. Therefore, a service that provides the location information of the PHS owner to the owner himself or a third party. Is used for. The taxi dispatch system of the present invention is realized by configuring the AVM system using the position measuring means as described above. This AVM system is a system for automatically displaying vehicle positions, and is not limited to taxi dispatch management, but it is necessary to manage the positions of multiple vehicles. For example, dispatch of emergency vehicles such as fire trucks and patrol cars. It can be used for management.

The taxi dispatch system of the present invention is not limited to the taxi dispatch service, but includes a plurality of vehicles such as an emergency vehicle arrangement, a driving agency service, a freight transport service, a home delivery service, and a rental car dispatch service. It can be widely applied to existing business forms. By applying the present invention to these business forms, it becomes possible to monitor the position information of a plurality of vehicles by the position measuring means as described above and to dispatch the vehicles quickly. As a result, the waiting time of the user can be shortened, so that it becomes possible to provide a higher quality user service.

Each means of the relay station 10 will be described in detail below, taking the case of a taxi dispatch service as an example. First, the communication control means 11a controls communication with the mobile terminal 21 and the vehicle-mounted terminal 31 connected via the network 4, and is connected to the vehicle-mounted terminal 31 wirelessly. It is possible to use a private line, a car telephone line, a mobile telephone line, a public line such as a PHS line, or the like. Further, the mobile terminal 21 is connected to the mobile terminal 21 via a public line such as a wireless mobile phone line or a PHS line. The registration means 11b registers vehicle ID information of each of a plurality of taxis in advance. This vehicle ID
The information is information necessary for identifying a vehicle, such as a vehicle number unique to each vehicle, a taxi company to which the vehicle belongs, and a crew member's name. The monitoring means 11c is the registration means 1
The current position of each taxi that registered the vehicle ID information by 1b is monitored, and the vacant / actual vehicle status of each taxi is monitored. The relay station 10 receives the current position signal of the taxi transmitted from the vehicle-mounted terminal 31, and the monitoring means 11c displays and monitors the current position of each taxi on the map based on the received current position signal of the taxi. It can be performed. At this time, it is possible to monitor the business status of each taxi, for example, the status of an empty vehicle, an actual vehicle, forwarding, and a break.

The vehicle allocation request receiving means 11d is a portable terminal 21.
It is possible to receive at least the current location information and the telephone number of the mobile terminal 21 while receiving the vehicle allocation request from the vehicle. The search means 11e is a vehicle dispatch request reception means 11
The taxi to be dispatched is searched based on the dispatch request and the position information from the mobile terminal 21 accepted by d. The search means 11e is interlocked with the vehicle allocation request from the user accepted by the vehicle allocation request acceptance means 11d, and the monitoring means 11c.
It is possible to retrieve an empty taxi from the monitored taxis, and as a result of the search, the empty taxi closest to the current position of the user acquired from the mobile terminal 21 can be extracted. At this time, a taxi other than the forwarding taxi is extracted from the retrieved empty taxis. The dispatch command transmitting means 11f, with respect to the vehicle-mounted terminal 31 installed in the taxi searched by the searching means 11e,
A vehicle dispatch command including at least the current position information of the user is transmitted. The taxi that has received the vehicle allocation command notifies the relay station 10 that the vehicle allocation command has been received.

Further, the monitoring means 11c identifies the current position of the taxi which has transmitted the vehicle allocation command by the vehicle allocation command transmission means 11f. At this time, the calculation means 11g of the relay station 10 can calculate the expected time required for the taxi whose current position is specified by the monitoring means 11c to reach the user's current position. Furthermore, the relay station 10
After transmitting the vehicle allocation command to the relevant taxi by the vehicle allocation command transmission means 11f, the mobile terminal 21 of the user is notified that the taxi has been allocated, and the vehicle number of the allocated taxi and the calculation means 11g. Notify the calculated estimated required time.

Here, the vehicle allocation request receiving means 11d is
The vehicle allocation request from the user 20 can be automatically accepted by the CTI, and by incorporating a voice recognition device in this CTI, the vehicle allocation request by the voice of the user 20 can be automatically recognized by voice and accepted. is there. This CTI
Is a combination of functions of a telephone, a fax machine and the like and a function of a computer, that is, a technology for fusing a communication device and an information processing device, for example,
It is used in banks, insurance, computer sales, home appliance sales, other mail-order sales, call centers, etc. operated by survey companies as contact points for customers. For example, at a call center, when a customer makes a telephone inquiry, customer information (customer attributes, purchase history, etc.) is displayed on the operator's screen from the existing customer database based on the telephone number of the caller, and quick response is possible. Can be taken. In addition, the call to the call center can be accepted by the automatic response device and transferred to the appropriate operator depending on the content of the inquiry,
It is possible to respond by automatic response using voice recognition technology. Vehicle dispatch request receiving means 11d according to the present invention
By using the CTI for the taxi, it is possible to improve the efficiency of taxi dispatch work and improve customer satisfaction. That is, the relay station 10 receives a vehicle allocation request from the user 20 by an automatic response device or a voice recognition device, and optimizes the vehicle allocation request according to the received vehicle allocation request and position information from the mobile terminal 21 of the user 20. It is possible to search for suitable vehicles and dispatch them.

The storage means 11h of the relay station 10 registers ID information including at least the address, name, telephone number, and user ID of the user 20 who uses the taxi 30.
When the user 20 is registered in the storage unit 11h, the relay station 10 also transmits ID information about the user 20 when transmitting a vehicle allocation command to the vehicle-mounted terminal 31 by the vehicle allocation command transmission unit 11f. be able to. As a result, the crew member of the taxi 30 can
Since the D information can be grasped in advance, it becomes possible to provide a higher quality service to the user.

Further, the storage means 11h stores the actual vehicle registration time indicating the time when the taxi rides the user (actual vehicle state),
The expected arrival location of the taxi can be stored for each taxi, and when the search means 11e does not find an empty taxi, the calculation means 11g.
According to, the vacant vehicle scheduled time (scheduled time to become vacant) is calculated based on the actual vehicle registration time and the expected arrival location in the taxi in the actual vehicle state, and further, at the calculated vacant vehicle scheduled time,
The estimated time of arrival when the taxi arrives at the current position of the user 20 is calculated by adding the estimated required time from the planned arrival place to the current position of the user 20. As a result, the relay station 10 can dispatch vehicles in order of earliest arrival time,
Even if the taxi is in the actual state, it is possible to quickly dispatch the taxi to the user. The calculating means 11g can calculate the approximate required time between the points by measuring the travel distance of the taxi on the map.

Here, the mobile terminal 21 owned by the taxi user 20 is, for example, a PHS, a mobile phone or a PDA.
(Personal Digital Assistant
This mobile terminal 21 has a function of notifying the destination of the location information 21a and the telephone number 21b of its own end when making a call. The function of notifying the destination of the location information 21a of its own end can be realized by using, for example, a PHS compatible with the location information search service or a mobile phone to which a small GPS receiver can be connected. . It is desirable that these mobile terminals 21 have means for connecting to the Internet. With this, on the Web,
It becomes possible to request a vehicle dispatch using an electronic mail, a homepage (Web page), or the like. In addition, for example, the telephone number, e-mail address, URL, etc. of the relay station 10 are registered in the mobile terminal 21 in advance. As a result, the user 20 can easily make a vehicle dispatch request from the mobile terminal 21 to the relay station 10. As in the past, the telephone number of each taxi company can be recorded in a memo or registered. There is no need.

When the relay station 10 displays the current position of each taxi on the map by the monitoring means 11c and dispatches a vehicle, the relay station 10 starts from the current position of the taxi 30 which has transmitted the vehicle dispatch command by the vehicle dispatch command transmitting means 11f. Generate route guidance that sets the current location of user 20 as the destination,
It has a function of transmitting the generated route guidance information to the vehicle-mounted terminal 31 of the taxi 30. The vehicle-mounted terminal 31 outputs the route guidance information received by the wireless communication means 31a as a synthetic voice, and the taxi crew can move the vehicle to the current position of the user 20 according to the voice. In this case, the relay station 10 guides the user 20 to a target object which is located in the nearest position from the current position of the user 20 and is easily found by the taxi crew, and sets the target object as the destination. Route guidance may be generated.

As another form of route guidance, a taxi 3
It is possible to provide route guidance using the navigation means 31c mounted on the 0. When transmitting the vehicle allocation command to the vehicle-mounted terminal 31 by the vehicle allocation command transmission unit 11f, the relay station 10 also transmits at least the current position information and the telephone number from the mobile terminal 21 of the user 20. The navigation means 31c included in the vehicle-mounted terminal 31 superimposes the current position of the taxi measured by the position measuring means 31b on the map and provides route guidance to the destination. Here, the current position of the user 20 transmitted from the relay station 10 can be set as the destination, the set destination can be displayed on the same map, and route guidance to the destination can be performed by synthetic voice. . Also in this case, similarly to the above, the relay station 10 guides the user 20 to a target object which is located at the closest position from the current position of the user 20 and which is easily found by the taxi crew, and at the vehicle-mounted terminal 31. Alternatively, the target object may be routed as a destination.

Position measuring means 31b of the vehicle-mounted terminal 31
Measures the current position of the taxi 30 based on the current position measurement signal received from the outside. In this example, GPS
It shows a mode in which signals from satellites 1, 2 and 3 are received to measure the current position. As another form, it is also possible to use the radio wave of the PHS base station. Furthermore, the vehicle-mounted terminal 31 can transmit the current position measured by the position measuring means 31b to the relay station 10 wirelessly at all times, or at a predetermined timing, or in response to a transmission request from the outside. Is.

FIG. 2 is a diagram for explaining an example of the processing flow of the taxi dispatch system according to the present invention. First, the relay station 10 constantly monitors the position information of the plurality of taxis 30 registered in the registration means 11b and the vacant / actual vehicle states of the taxis 30 on the map (S1). The user 20 uses the mobile terminal 21 to make a taxi allocation request to the relay station 10 (S2). At this time, the current position information and the telephone number are also transmitted from the mobile terminal 21 of the user 20 to the relay station 10. The relay station 10 searches for an empty taxi closest to the current position of the user 20, based on the position information of the taxi 30 and the empty / actual vehicle status,
Vehicle allocation is performed according to a vehicle allocation command including at least the current position information of the user 20 (S3). At this time, it is also possible to dispatch directly from the garage or sales office of the taxi company. The relay station 10 notifies the user 20 that the vehicle has been dispatched, and also notifies the vehicle number of the dispatched taxi and the estimated time required to arrive at the taxi (S4). At that time, the user 20 may be guided to the nearest target object that the crew of the taxi 30 can easily find, if necessary. Furthermore, the crew of the taxi 30 is the mobile terminal 21 of the user 20.
Since the telephone number of
You may call to discuss the meeting place. If the user 20 finds a taxi by himself / herself during a call with the relay station 10, the user 20 may cancel the dispatch request here.

FIG. 3 is a diagram showing an example of a vehicle allocation map in the taxi vehicle allocation system of the present invention, in which 12 is a vehicle allocation map, and the vehicle allocation map 12 is a user mark 12a,
Taxi marks 12b, 12c, 12d, 12e, 12
f and a convenience store 12 g. Taxi mark 1
2b, 12c, and 12d indicate that the vehicle is empty,
The taxi mark 12e indicates that the vehicle is in the actual state,
The taxi mark 12f indicates that the vehicle is empty and is in the forwarding state. The direction of the arrow on each taxi mark indicates the traveling direction. Monitoring means 11c described above
Always monitors the taxi position information and the vacant / actual vehicle state on the vehicle allocation map as shown in FIG. The relay station 10
When there is a vehicle allocation request from the user 20, the current position information is acquired from the mobile terminal 21 of the user and displayed on the vehicle allocation map 12. At this time, it is possible to guide the user to a target object located in the nearest place to the user 20 and make it stand by. In this example, 12 g of a convenience store is designated as the target. The relay station 10 has a taxi mark 12d which is in an empty state and is closest to the user mark 12a.
Extract and dispatch. At this time, the vehicle allocation is determined in consideration of the taxi traveling direction.

The relay station 10 generates route guidance in which the position of the taxi mark 12d is set as the starting point and the position of the user mark 12a is set as the destination, and the generated route guidance information is used for the taxi mark corresponding to the taxi mark 12d. It transmits to the vehicle-mounted terminal 31. The vehicle-mounted terminal 31 outputs the route guidance information received by the wireless communication means 31a as a synthetic voice, and the taxi crew can move the vehicle to the current position of the user according to the voice.

When the navigation means 31c of the vehicle-mounted terminal 31 is used, the current position of the taxi measured by the position measuring means 31b is superimposed on the map of the vehicle-mounted terminal 31 to guide the route to the destination. .
In this case, the in-vehicle terminal 31 sets the current position of the user 20 transmitted from the relay station 10 as the destination, displays the set destination on the same map, and synthesizes route guidance to the destination. It can be done by voice.
Here, the relay station 10 guides the user 20 to a target object which is located in the nearest position from the current position of the user 20 and is easily found by the taxi crew, and the target object is displayed on the in-vehicle terminal 31. A route may be set as the destination.

FIG. 4 is a flow chart for explaining an example of a taxi dispatch method to which the present invention is applied. First, the relay station 10 registers the vehicle ID information of the taxis for a plurality of vehicles to be dispatched (step S11), the positional information of the registered taxis for a plurality of vehicles, and the taxi vacant /
The actual vehicle condition is constantly monitored on the map (step S1)
2). The user 20 uses the mobile terminal 21 to use the relay station 10
To the vehicle, and the relay station 10 accepts the vehicle allocation request (step S13). At this time, the current position information and the telephone number are also transmitted from the mobile terminal 21 of the user 20 to the relay station 10. The relay station 10, based on the position information of the taxi on the map and the vacant / actual vehicle state,
An empty taxi located closest to the current position of the user 20 is searched (step S14). Next, the relay station 10 determines whether there is an empty taxi (step S15), and if there is an empty taxi (YE
In the case of S), the dispatch command is transmitted to the taxi concerned (step S16). When there is no empty taxi (in the case of NO), as described above, after the actual taxi arrives at the planned arrival point, the estimated arrival time at which the taxi arrives at the current position of the user 20 is calculated. (Step S1
7) Then, returning to step S14, the vehicle search processing is performed, and the vehicles are allocated in the order of their estimated arrival time.

Further, after transmitting the vehicle dispatch command in step S16, it is judged whether or not there is a reception response to the vehicle dispatch command from the user 20 (step S18).
When there is a response to the receipt (in the case of YES), the user 20 is notified that the vehicle has been dispatched, and at the same time, the vehicle number of the taxi that has been dispatched and the estimated time required to arrive at the taxi are notified (step S19). If there is no receipt response (NO),
The process returns to step S16 and the dispatch command is redone.

FIG. 5 is a diagram for explaining another example of the processing flow of the vehicle allocation system according to the present invention. In this example,
A case where the vehicle allocation system according to the present invention is applied to a driving agency service will be described. This driving agency service
When it is difficult for the user 20 to drive his / her vehicle due to, for example, drinking alcohol or poor physical condition, the user 20 drives on behalf of the vehicle of the user 20 to drive the vehicle and the user 20 itself.
It is a service that delivers to 0 homes. In FIG. 5, reference numeral 40 denotes a vehicle owned by one or a plurality of vendors or the like who provide a driving agency service, and the vehicle 40 is equipped with the vehicle-mounted terminal 31 shown in FIG. First, the relay station 10 uses the registration means 1
The position information of the plurality of vehicles 40 registered in 1b and the empty / actual vehicle states of the vehicles 40 are constantly monitored on the map (S21). The user 20 uses the mobile terminal 21 to make a vehicle allocation request to the relay station 10 (S22). At this time, the current position information and the telephone number are also transmitted from the mobile terminal 21 of the user 20 to the relay station 10. Relay station 10
Is based on the position information of the vehicle 40 and the empty / actual vehicle state,
A vehicle in an empty state which is the closest to the current position of the user 20 is searched, and the vehicle is dispatched by a vehicle dispatch command including at least the current position information of the user 20 (S23). At this time, it is also possible to directly dispatch a vehicle waiting at a vehicle dispatch center or the like. The relay station 10 notifies the user 20 that the vehicle has been dispatched, and also notifies the vehicle number of the vehicle to which the vehicle has been dispatched and the estimated time required to arrive at the vehicle (S24). At that time, vehicle 4
The 0 crew member can obtain the telephone number of the mobile terminal 21 of the user 20, so the crew member may call the user 20 directly and make a meeting about the meeting place or the like.

FIG. 6 is a diagram showing another example of a vehicle allocation map in the vehicle allocation system according to the present invention. In the figure, 13 is a vehicle allocation map, and the vehicle allocation map 13 is a user mark 13a,
It has vehicle marks 13b, 13c, 13d, a tavern 13e, and a dispatch center 13f. The vehicle mark 13b is
The actual vehicle state is indicated, the vehicle mark 13c indicates an empty state, and the vehicle mark 13d indicates an empty state and the forwarding state. The direction of the arrow on each vehicle mark indicates the traveling direction. The monitoring means 11c described above monitors the position information of the vehicle and the vacant / actual vehicle state on the vehicle allocation map as shown in FIG. Relay station 1
When there is a vehicle allocation request from the user 20, 0 acquires the current position information from the mobile terminal 21 of the user and displays it on the vehicle allocation map 13. In this example, since the user 20 is in the tavern 13e, the tavern 13e is designated as the target. The relay station 10 extracts a vehicle mark 13c that is in an empty state and is closest to the user mark 13a and distributes the vehicle mark 13c. At this time, the vehicle allocation is determined in consideration of the traveling direction of the vehicle. At this time, it is also possible to directly allocate an empty vehicle waiting at the vehicle allocation center 13f.

The relay station 10 generates route guidance in which the position of the vehicle mark 13c is set as the starting point and the current position of the user mark 13a is set as the destination, and the generated route guidance information corresponds to the vehicle mark 13c. In-vehicle terminal 3
Send to 1. The vehicle-mounted terminal 31 outputs the route guidance information received by the wireless communication means 31a as a synthetic voice,
The crew member of the vehicle can move the vehicle to the current position of the user according to this voice.

When the navigation means 31c of the vehicle-mounted terminal 31 is used, the current position of the vehicle measured by the position measuring means 31b is superimposed on the map of the vehicle-mounted terminal 31 to guide the route to the destination. . In this case, in the vehicle-mounted terminal 31, the relay station 10 is set as the destination.
It is possible to set the current position of the user 20 transmitted from, display the set destination on the same map, and perform route guidance to the destination by synthetic voice. Here, the relay station 10 designates the tavern 13e as the current position of the user 20, and in the in-vehicle terminal 31, the tavern 1
The route may be set with 3e as the destination.

Up to now, the description has been centered on the vehicle allocation system for vehicles such as taxis. However, the present invention is another embodiment, for example, various shops such as a bookstore, restaurants, movie theaters, amusement facilities, etc. It can also be applied to location information retrieval services of various industries such as entertainment facilities. Here, detailed description is omitted.

Although the respective embodiments have been described above centering on the respective functions in the taxi dispatch system of the present invention, the present invention, like the taxi dispatch system having the respective functions, has also been described as a method. It is also possible to take the form of a taxi dispatch method. Further, it may be in the form of a program for causing a computer to function as a taxi dispatch system.

An embodiment of a recording medium storing a program and data for realizing the function of a taxi dispatch according to the present invention will be described. As the recording medium, specifically, a CD
-ROM, magneto-optical disk, DVD-ROM, floppy (registered trademark) disk, flash memory, memory card, memory stick, and other various ROMs and RAs
M or the like can be assumed, and the computer is made to execute the functions of the system of each of the embodiments of the present invention described above.
By recording and distributing a program for realizing the function of taxi dispatch, the function can be easily realized. Then, the recording medium as described above is attached to an information processing device such as a computer and the program is read by the information processing device, or the program is stored in a storage medium included in the information processing device, and as necessary. By reading out, the function of the taxi dispatch related to the present invention can be executed.

[0049]

According to the present invention, a relay station is provided between a taxi and a user, and the user requests the vehicle to be dispatched via the relay station using a mobile terminal, whereby the taxi can be dispatched quickly. it can.

[Brief description of drawings]

FIG. 1 is a diagram illustrating a configuration example of a taxi dispatch system that is an embodiment of the present invention.

FIG. 2 is a diagram for explaining an example of a processing flow of a taxi dispatch system according to the present invention.

FIG. 3 is a diagram showing an example of a vehicle allocation map in the taxi vehicle allocation system of the present invention.

FIG. 4 is a flowchart for explaining an example of a taxi dispatch method to which the present invention is applied.

FIG. 5 is a diagram for explaining another example of the processing flow of the vehicle allocation system according to the present invention.

FIG. 6 is a diagram showing another example of a vehicle allocation map in the vehicle allocation system according to the present invention.

[Explanation of symbols]

1, 2, 3 ... GPS satellite, 4 ... Network, 10 ... Relay station, 11 ... Server device, 11a ... Communication control means, 11
b ... registration means, 11c ... monitoring means, 11d ... vehicle dispatch request receiving means, 11e ... search means, 11f ... vehicle dispatch command transmitting means, 11g ... calculation means, 11h ... storage means, 12, 13
… Vehicle allocation map, 12a, 13a… User mark, 12b
~ 12f ... Taxi mark, 12g ... Convenience store, 13b
... 13d ... Vehicle mark, 13e ... Izakaya, 13f ... Car dispatch center, 20 ... User, 21 ... Mobile terminal, 21a ... Position information, 21b ... Phone number, 30 ... Taxi, 31 ... In-vehicle terminal, 31a ... Wireless communication means, 31b ... Position measuring means,
31c ... Navigation means, 40 ... Vehicle.

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Claims (19)

[Claims] 1. A network is provided between a portable terminal of a user who uses a taxi and a server device included in a relay station which receives a vehicle dispatch request from the user and dispatches a taxi in response to the received vehicle dispatch request. In the taxi dispatch system connected via the network, the relay station is connected via a network to an in-vehicle terminal mounted in a plurality of taxis of one or more taxi companies, and the vehicle ID of each of the taxis of the plurality of taxis. Registration means for registering information, monitoring means for monitoring the current position of each taxi for which vehicle ID information is registered by the registration means, and monitoring empty / actual vehicle status of each taxi, and dispatch request from the portable terminal Vehicle reception request receiving means for receiving at least the current position information and the telephone number of the mobile terminal while receiving, With respect to at least the user of the search means for searching a taxi to be dispatched based on the dispatch request and the position information from the mobile terminal accepted by the dispatch request accepting means and the in-vehicle terminal mounted in the searched taxi, A taxi dispatch system, comprising: a dispatch command transmitting means for transmitting a dispatch command including current position information. 2. The taxi dispatch system according to claim 1, wherein the monitoring unit specifies the current position of the taxi that has transmitted the dispatch command by the dispatch command transmitting unit, and the relay station is currently monitored by the monitoring unit. A taxi dispatch system having a calculating means for calculating a scheduled time required for the taxi whose position is specified to arrive at the current position of the user. 3. The taxi dispatch system according to claim 1 or 2, wherein the relay station sends a dispatch command to the taxi by the dispatch command sending means, and then sends a taxi to the mobile terminal of the user. A taxi dispatch system characterized by notifying that a taxi has been dispatched and notifying a vehicle number of the taxi that has been dispatched and a scheduled required time calculated by the calculating means. 4. The taxi dispatch system according to any one of claims 1 to 3, wherein the vehicle-mounted terminal measures a current position of the taxi based on a current position measurement signal received from the outside. Means for transmitting the current position measured by the position measuring means to the relay station wirelessly at all times, or at a predetermined timing determined in advance, or in response to a transmission request from the outside. Taxi dispatch system. 5. The taxi dispatch system according to claim 4, wherein the position measuring means is a GPS (Global).
al Positioning System) or P
HS (Personal Handyphone Sy
system) A taxi dispatch system characterized by measuring the position using radio waves from a base station. 6. The taxi dispatch system according to claim 1, wherein the relay station receives a taxi current position signal transmitted from the vehicle-mounted terminal, and the monitoring unit receives the taxi current position signal. A taxi dispatch system characterized by displaying the current position of each taxi on a map based on the current position signal of the taxi and performing monitoring. 7. The taxi dispatch system according to any one of claims 4 to 6, wherein when the relay station displays the current position of each taxi on the map by the monitoring means and dispatches the taxi, Starting from the current position of the taxi that has sent the vehicle dispatch command by the vehicle dispatch command transmitting means, generate route guidance that sets the current position of the user as the destination, and transmit the generated route guidance information to the in-vehicle terminal of the taxi. Then, the vehicle-mounted terminal outputs the received route guidance information as a synthetic voice. 8. The taxi dispatch system according to claim 7, wherein the relay station is located at a location closest to the current position of the user, and the user can find a target that is easily discovered by a taxi crew. A taxi dispatch system characterized by generating route guidance in which a target is set as a destination. 9. The taxi dispatch system according to any one of claims 1 to 8, wherein the relay station provides ID information including at least an address, a name, a telephone number, and a user ID of a user who uses a taxi. When the taxi user is registered by the ID information registration means, when the taxi user has registered ID information registration means, the vehicle allocation command transmission means transmits the vehicle allocation command to the vehicle-mounted terminal together with the taxi user. A taxi dispatch system characterized by transmitting ID information about a user. 10. The taxi dispatch system according to any one of claims 1 to 9, wherein when the relay station transmits a dispatch command to the vehicle-mounted terminal by the dispatch command transmitting means, the relay station also performs the dispatching. At least the current position information and the telephone number from the user's mobile terminal are transmitted, and the in-vehicle terminal superimposes the current position of the taxi measured by the position measuring means on the map to provide route guidance to the destination. A taxi dispatch system having navigation means, displaying the user's current position transmitted from the relay station as a destination on the same map, and performing route guidance to the destination by synthesized voice. . 11. The taxi dispatch system according to any one of claims 1 to 10, wherein the search means is:
A user obtained from the mobile terminal by searching for a taxi in a vacant state from taxis monitored by the monitoring means in conjunction with a vehicle allocation request from the user received by the vehicle allocation request reception means A taxi dispatch system which extracts the taxi in the empty state that is closest to the present position of the taxi. 12. The taxi dispatch system according to claim 11, wherein the search means extracts a taxi other than the forwarding taxi from the taxis in the empty state. 13. The taxi dispatch system according to any one of claims 1 to 12, wherein the relay station displays an actual vehicle registration time indicating a time at which a taxi rides a user and a scheduled arrival location of the taxi. Having a means for recording, the search means searches for an empty taxi from among taxis monitored by the monitoring means in conjunction with a vehicle dispatch request from the user accepted by the vehicle dispatch request accepting means,
As a result of the search, if no vacant taxi is found, the calculating means calculates a vacant vehicle scheduled time based on the actual vehicle registration time and the expected arrival location of the taxi in the actual vehicle state, and further calculates the calculated vacant vehicle schedule. The estimated time required for the taxi to arrive at the current position of the user can be calculated by adding the estimated required time from the expected destination to the current position of the user at the time, and the taxi can be dispatched in the order of the estimated time of arrival. A taxi dispatch system characterized by the above. 14. The taxi dispatch system according to any one of claims 1 to 13, wherein the dispatch request reception means receives a dispatch request from the user by CTI (Comp.
uter Telephony Integratio
A taxi dispatch system characterized by being automatically accepted by n). 15. The taxi dispatch system according to claim 14, wherein the dispatch request accepting means accepts voice recognition requests from the user by voice recognition. 16. The taxi dispatch system according to any one of claims 1 to 15, wherein the dispatch request receiving means receives a dispatch request from the user on the Web. 17. The taxi dispatch system according to claim 1, wherein the system is an AV system.
M (Automatic Vehicle Monitor)
taxi dispatch system characterized by using a ring). 18. A program for realizing the function of the taxi dispatch system according to any one of claims 1 to 17. 19. A computer-readable recording medium in which the program according to claim 18 is recorded.