KR100712828B1 - Method and system of proxy-drive using location based service - Google Patents

Abstract

The present invention provides the customer with the current location information and distance information to the agent, the current location of the customer is displayed on the map image to guide the way to the location of the customer, when the customer's vehicle operation, the previous agent It provides driving usage information to guide the way to the destination according to the past driving record, and when the deputy driver moves to a certain place, it is provided with the location information of the trunk and confluence vehicles that are operating nearby. The present invention relates to a surrogate operation system using a location-based service, and a method thereof, so that a surrogate operation service can be smoothly provided by moving to a desired place.

The present invention is a GPS satellite for tracking the position by the GPS signal and transmitting and receiving through the satellite communication network; Customer communication means that the customer who wishes for a surrogate operation service received by the call center; A call center which receives a proxy driving request call through a customer communication means and controls operation and operation so that dispatching is made to a surrogate engineer in a predetermined radius area around the current location of the customer; A communication means for a driver equipped with a navigation function for transmitting and receiving GPS satellites and location information to transmit a current location to a call center, and receiving dispatch and customer information to guide the current location of a customer; In the surrogate operation system consisting of a vehicle communication means which is provided to the trunk line vehicle and the joined vehicle to the GPS center and the location information and transmits and receives the current position to the call center, the data communication with the call center, the call center is a representative of the customer Means for inputting and displaying a location coordinate value of a customer on a map image upon receiving a driving service request, and calculating distance with a representative driver located within a predetermined radius area to provide distance information; A means for navigating a database means to search a database means and, if a record of a previous driving route is stored, a navigation function is executed according to the stored driving route to guide the vehicle; When receiving a request for the location information of the trunk vehicle from the driver communication means, the location information of the trunk vehicle and the driving route information of the trunk vehicle is transmitted to a predetermined radius around the position of the agent on the map image of the driver communication means. Means for displaying the location information of the trunk road vehicle in the area; Upon receiving a request for the location information of the joined vehicle from the driver communication means, the operating location information of the joined vehicle is transmitted and joined to operate within a predetermined radius area around the position of the agent on the map image of the driver communication means. Means for displaying location information of the vehicle; Receives the customer's request for surrogate operation service and transmits the dispatch information to the surrogate engineer located in the radius area around the customer's current location, but transmits the current location information of the customer to be displayed on the map image of the driver's communication means. And, when driving the vehicle to the customer's destination, search the previous driving route stored in the database means to provide the extracted driving route information, and the corresponding communication means for the article communication means to provide the location information of the trunk vehicle and the joined vehicle It relates to a surrogate operation system using a location-based service consisting of a system operating means for controlling the means and a method thereof.

Location-based, surrogate operation, GPS, GIS, trunk vehicle, confluence

Description

Surrogate operation system using location based service and its method {Method and system of proxy-drive using location based service}

1 is an overall configuration diagram of a surrogate operation system applied to the present invention

Figure 2 is an internal configuration of a call center applied to the present invention

Figure 3 is an internal configuration of the communication means for the driver applied to the present invention

Figure 4 is a flow chart illustrating a service process of the surrogate operation system applied to the present invention

Figure 5 is a flow chart showing the operation of the operator communication means applied to the present invention

Figure 6 is an exemplary view of a screen implemented through the article communication means applied to the present invention

* Description of Signs of Main Parts of Drawings *

10. Communication means for customers 11. Electronic exchange

20. Call Center 21. System Operation

21a. CID Processing Means 22. GPS Provision Means

23. GIS provision means

25. Positioning means 26. Vehicle route guidance means

27. Main vehicle position display means 28. Joined vehicle position display means

29. Database means 29a. Customer Information Database Department

29b. Agent Article Database 29c. Vehicle Information Database Department

29d. Customer vehicle path database unit 30. Communication means for engineers

GPS antenna 32.

33. Agent article setting section 34. Call center interlocking section

40. Vehicle communication means 50. GPS satellites

The present invention relates to a surrogate operation system using a location-based service and a method thereof, and more particularly, to provide a surrogate article with the current location information and distance information of the customer, the current location of the customer is displayed on the map image of the customer To provide directions to the location, when the customer's vehicle, provide the information on the previous surrogate operation so that the directions are made to the destination according to the past driving record, and when the agent moves to any place, Regarding the surrogate operation system using the location-based service and the method thereof, the surrogate operation service is smoothly provided by being provided with the location information of the trunk and confluence vehicles operating in the surroundings so that the vehicle can be quickly moved to a desired place by boarding the vehicle. will be.

In general, in modern society, most people travel to and from their destinations by vehicle, and in order to provide efficient means of transportation in Korea and other countries, advanced public transportation such as subways and high-speed trains are provided. Sudan is an auxiliary means of transportation, most people are driving their own cars while driving on the road, their own vehicles are mainly used during commute or travel.

The use of such autonomous vehicles has the advantage of providing the efficiency of movement, but also the disadvantage. The biggest disadvantage is that the risk of traffic accidents is greater than that of other means of transportation. This is a major cause of death, especially in Korea, because the drinking culture is developed, traffic accidents caused by drunk driving frequently occur.

Recently, a lot of surrogate driving services are activated to drive safely to the destination for drunk drivers at night. To use the surrogate driving service, customers call the surrogate driving company and tell their location and destination. In the control room, scattered in each area and transmitted to the PDA terminal of the surrogate drivers in operation in a batch, and the waiting surrogate driver in the nearby area sends a response signal to the control room using the PDA terminal. If so, the control room transmits the customer's information so that the surrogate driver and the customer can meet and provide surrogate operation services.

By using such a surrogate operation service, a driver who cannot drive due to drinking has the advantage of being able to safely move to the destination, but transmits texts to the PDA terminal possessed by the surrogate driver who is waiting in the surrogate operation control room. In this case, an article that is located at the optimal distance from the position where the customer is waiting responds competitively rather than responding, and is often assigned to an engineer who is far from the customer's position. There is a high risk of a traffic accident because the distant surrogate driver is driven violent to move quickly to the customer's location.

In addition, when the surrogate driver receives the information about the customer from the control room, the customer's phone number to confirm the customer's location by moving to the phone number, in this case, the drunk customer to the surrogate driver If you do not explain correctly or the driver is unfamiliar with geography, the phone or call center multiple times to check the location of the customer caused a problem that can not move quickly to the location of the customer occurs, When moving to a customer's destination, there is a problem that the inconvenience of the customer is increased by checking the moving path to the customer if the path is not familiar or if the customer does not know exactly the desired path among the various paths to the destination.

If the customer's destination is in a residential complex or apartment complex, it is common for surrogate drivers to have a drunken relationship with drunk customers because they do not know the exact destination of the customer. When driving, there is a risk of traffic accidents, customers cannot provide high quality surrogate driving service, and after using the trunk or kava vehicle to move to another area after the surrogate driver arrives at the customer's destination, After checking the location of the vehicle by calling a vehicle driver who knows whether or not to call the call center, there is a problem in that the deputy driver is deteriorated in work efficiency by moving to an appointment place and boarding the vehicle.

On the other hand, the GPS (Global Positioning System) system tracks the current position of the vehicle in motion and displays the result accurately on the map. The GPS system has 21 navigation satellites to cover all locations around the world. Receives a radio wave indicating latitude, longitude, altitude, etc. from GPS satellites consisting of three spare satellites, calculates the current position of the moving object, and displays the map information including the current position to the driver. The displayed map information includes various information necessary for driving on the map currently displayed on the screen, such as the location of the vehicle, the name of the driving road, the direction to the destination, the enlargement of the intersection, the optimal route to the destination, and the traffic conditions of other roads. It may also contain useful information such as gas stations and government offices.

The Geographic Information System (GIS) system collects, stores, prints, and analyzes geographical and geographically related data such as buildings, roads, rivers, contours, and administrative boundaries.It builds, maintains, edits, It relates to a system that obtains spatial information through processes such as analysis and processing, display and output, and at the same time helps spatial decision making. In recent years, it provides various geographic information to the driver by linking with the navigation installed in the vehicle, When driving in areas you do not know, you can safely guide to the desired location.

Therefore, when providing a surrogate operation service to a customer, a system that enables a customer who applied for a surrogate operation service to receive a location information in real time using a location-based service in moving to a waiting location and a destination of a customer. Necessity is emerging.

The present invention has been made to solve the above-mentioned conventional problem, so that the current location and distance information of the customer to be displayed on the map image of the communication means for the driver carried by the waiter to move quickly to the location of the customer In case of driving to the customer's destination, if there is a record of past driving, navigation is executed accordingly according to the customer's desired route, and at the end of the operation, the trunk and confluence vehicles within a certain radius around the current location of the agent The purpose is to improve the convenience of the customer and the efficiency of the surrogate operation work by providing the location information of the to be able to move quickly to the desired place.

GPS satellites that collect and receive location tracking and traffic information by GPS signals in order to achieve the above object; Customer communication means that the customer who wants the surrogate operation service received by telephone call to the call center; Receives a call for proxy operation through customer communication means, receives location information about the surrogate engineer via GPS provision means, and distributes the vehicle to a surrogate engineer within a certain radius of the customer's current location. A call center for controlling operations; A communication means for a driver equipped with a navigation function for transmitting and receiving GPS satellites and location information to transmit a current location to a call center, and receiving dispatch and customer information to guide the current location of a customer; In the surrogate operation system consisting of a vehicle communication means which is provided to the trunk line vehicle and the joined vehicle to the GPS center and the location information and transmits and receives the current position to the call center, the data communication with the call center, the call center is a representative of the customer When receiving the driving service request, the location coordinate value of the customer is displayed on the map image provided by the GIS providing means, and the distance is calculated by calculating the distance with the representative driver located within a certain radius area provided by the GPS providing means. Means for providing information; A means for navigating a database means to search a database means and, if a record of a previous driving route is stored, a navigation function is executed according to the stored driving route to guide the vehicle; When receiving the request for the location information of the trunk vehicle from the driver communication means, the position information of the agent on the map image of the driver communication means by transmitting the location information of the trunk vehicle and the driving route information of the trunk vehicle through the GPS providing means Means for displaying the location information of the trunk line vehicle traveling within a predetermined radius area with respect to the center; When receiving the request for the location information of the joined vehicle from the communication means for the article, by transmitting the position information of the operation of the joined vehicle through the GPS providing means by a certain radius around the position of the agent on the map image of the article communication means Means for displaying the location information of the merging vehicle running in the area; Receives the customer's request for surrogate operation service and transmits the dispatch information to the surrogate engineer located in the radius area around the customer's current location, but transmits the current location information of the customer to be displayed on the map image of the driver's communication means. When the vehicle is driven to the customer's destination, the previous driving route stored in the database means is searched and the extracted driving route information is provided, and the driver communication means provides the position information of the trunk line and the joined vehicle. It is intended to implement a surrogate operation system using a location-based service consisting of a system operation means for controlling the configuration means to implement a surrogate operation service using the base technology and its method.

Hereinafter, a surrogate operation system using a location-based service applied to the present invention and a method thereof will be described in detail with reference to the accompanying drawings.

1 is an overall configuration diagram of a surrogate operation system applied to the present invention, Figure 2 is an internal configuration diagram of the call center 20 to be applied to the present invention, Figure 3 is an article communication means 30 applied to the present invention 4 is a flowchart illustrating a service process of a surrogate operation system applied to the present invention, and FIG. 5 is a flowchart illustrating an operation process of an operator communication means 30 applied to the present invention. 6 is an exemplary view of a screen implemented through the article communication means 30 applied to the present invention.

As shown, when a proxy driving request is received from the customer to the call center 20, the system operating means 21 checks the telephone number of the customer and displays the information of the customer stored in the database means 29, and provides the GPS providing means ( 22) and the GIS providing means 23 outputs the location of the surrogate driver waiting near the customer's location on the map image and transmits the distribution information to the driver communication means 30 of the surrogate article that can be dispatched. By setting the current location of the customer on the map image, the distance to the dispatchable agent is displayed to guide the customer's location, and if the route of the customer destination is stored by searching the database means 29 The route will be guided to the customer's desired route, and the trunk line vehicle within a certain radius of the agent's current location will be It displays the path and also to be displayed on the map image by keeping track of the location of the joining vehicle configured to be able to move quickly to a desired position surrogate article.

When the customer wants to provide a surrogate operation service, a call request is made by calling the call center 20 using a wired telephone or a mobile communication terminal, which is a communication means 10 for the customer, and a representative authorized by the call center 20 is dispatched. After talking to the driver and providing information about his location, he can be provided with a surrogate operation service.

The call center 20 receives a surrogate operation request telephone of the customer and receives the location information by tracking the signal of the driver communication means 30 from the GPS satellite 50, the surrogate engineer waiting in closest to the customer's location By approving the approval of the dispatch to the customer's location to control the smooth surrogate operation service is made, the system operating means 21, CID processing means 21a, GPS providing means 22, GIS providing means ( 23), the position setting means 25, the vehicle route guidance means 26, the trunk vehicle position display means 27, the combined vehicle position display means 28, and the database means 29.

The system operating means 21 checks whether the customer or the article phone number through the CID processing means 21a when receiving the customer's call, and then outputs the information of the corresponding customer or the surrogate article through the database means 29, In the case of the customer's phone, the agent who is waiting within a certain radius at the customer's location is tracked through the GPS providing means 22 to allow the vehicle to be approved by the representative, but on the map image through the location setting means 25. Set the location of the customer to calculate the distance between the customer and the agent to provide distance information, and track the route to the customer's destination through the vehicle route guidance means 26, and then to the database means 29 If the information on the route to the destination of the customer is stored in the database means 29, the route information is provided to the customer through the navigation route desired And I to be, smooth operation surrogate services to provide location information for the moving path or the vehicle at the time of joining of the article requesting agency main vehicle and the vehicle trunk be made to control the configuration means.

The CID (Caller-ID) processing means 21a includes a ringing signal transmitted through a public switched telephone network (PSTN) network or a mobile communication network when a proxy driving request is made through a wired telephone or a mobile communication terminal, which is a communication means of a customer. The voice information can be received via the electronic exchange 11 of the communication service company. At this time, the telephone number of the caller is transmitted to the system operating means 21 and the telephone number of the customer or the agent in association with the database means 29. If it is a customer's phone, the information of the customer is output.

The GPS providing means 22 receives the location information data of the communication means 30 for the article of the surrogate article of the mobile chain transmitted from the plurality of GPS satellites 50 through the satellite communication network to track the location of each surrogate article and map It can be output on the image, and in conjunction with the vehicle path guidance means 26 to track the path that the vehicle travels to the customer's destination, and the vehicle communication means 40 of the trunk vehicle and the joined vehicle Receive the location information data to track the location of each vehicle to be displayed on the map image.

The GIS providing means 23 provides a map image having a navigation function according to existing known geographic information, and searches for a map by selecting a city, a ward, a dong, a place name, and a place name, and then horizontally and vertically. You can search by selecting with the mouse on the toolbar.The names of the maps can be selected on the map, such as hotels, parking lots, playgrounds, buildings, gas stations, police stations, fire stations, police boxes, department stores, companies, telephone stations, pharmacies, schools, etc. When the information about the location of the customer is input under the control of the system operating means 21, the corresponding geographic information is output on the map. To display the location information of the surrogate article waiting in the radius area, and in conjunction with the location setting means 25 input the location of the customer in the map image Be it via the navigation function enables the customer location can be displayed to the directions available to the customer's location to help.

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The position setting means 25 is a software module executed under the control of the system operating means 21, and can be displayed by arbitrarily setting a position coordinate value on the map image provided through the GIS providing means 23. If the coordinate value of the current location of the customer is displayed on the map image and displayed, the distance information can be provided when the dispatcher information is calculated by calculating the distance of the surrogate engineer within the predetermined radius of the current location of the customer. In addition, if the coordinate value of the customer's destination is displayed on the map image, the distance value is calculated by calculating the distance between the customer's starting point and the destination, and the agent communicates with the driver for communication means 30. If you select a road guide through the navigation function is provided to the destination to be guided.

The vehicle path guidance means 26 is a software module that is executed under the control of the system operating means 21 when the proxy driver moves to the destination by boarding the vehicle of the customer. By tracking the route of the communication means 30 used to store the information about the movement route from the customer's origin to the destination in the database means 29, at this time according to the road guidance information provided by the vehicle of the customer in the navigation When moving, it is not stored in the database means 29. If the customer's vehicle travels in a different route than the road guide information provided by the navigation, the database means 29 after checking whether the driving route is stored. When the customer requests the next surrogate operation, if the starting point and the destination are the same or similar, it is changed and stored in the database means 29 It shall be made in accordance with the directions on the travel path.

The trunk vehicle position display means 27 is a software module that is executed under the control of the system operating means 21 when the agent asks information about the trunk vehicle in order to move to an arbitrary place. By tracking the path of the vehicle communication means 40 provided in the trunk vehicle through the 22 to display the location information of the trunk vehicle being moved within a certain radius around the current location of the representative article, the movement of the trunk vehicle Display the course for the route, and display the point where the trunk vehicle is temporarily stopped to ride the surrogate article to be able to move quickly to the place for boarding the trunk vehicle in the surrogate article, the trunk vehicle of the surrogate article When requesting the information, the name of the main vehicle driver's name and the phone number of the driver should be provided.

The combined vehicle position display means (28) is a software module that is executed under the control of the system operating means (21) when the agent asks for information on the combined vehicle in order to move to any place, the GPS providing means By tracking the path of the vehicle communication means 40 provided in the confluence vehicle through the 22 to display the location information of the confluence vehicle moving within a certain radius around the current position of the proxy article, the confluence of the surrogate article When requesting information about the driver's name, provide the driver's name and the phone number of the driver so that they can be taken to the boarding area.

The database means 29 comprises a customer information database 29a, a proxy article information database 29b, a vehicle information database 29c, and a customer vehicle path database 29d. 29a) stores the customer code, the customer's phone number, information on the origin and destination of the customer's transaction, the number of transactions, and the like, under the control of the system operating means 21, the conditional search using the customer's phone number is performed in real time. The surrogate article information database unit 29b stores the surrogate article code, surrogate article name, telephone number, address, social security number, daily and monthly surrogate operation status, and controls the system operation means 21. And condition search can be performed in real time, and the vehicle information database unit 29c is classified and stored as the trunk vehicle and the joined vehicle. However, the article code, article name, resident registration number, phone number, address, driving vehicle name, vehicle number, emergency contact number, credit rating, etc. are stored. Store the information on the point, and in the case of the joined vehicle to store the information about the region to operate for each vehicle to be controlled in real time under the control of the system operating means 21, the customer vehicle path database unit (29d) is interlocked with the vehicle route guidance means 26 to store the changed movement route for each customer if the route is different from the navigation route of the customer's destination movement route, and then changed when the customer moves to the same or similar destination. The route information should be provided to guide the route.

The driver communication means 30 is installed on the map data using a mobile phone or PDA (Personal Digital Assistance) in order to enable the surrogate articles to carry and transmit and receive data related to the call center 20 and surrogate operation, GPS An antenna 31 is formed to input a GPS signal so that the current location is displayed on the map image through the GPS satellites 50, and the location information is transmitted to the call center 20 so that the current location of the agent can be displayed. In one embodiment, the dispatcher receiving unit 32, the proxy article state setting unit 33 and the call center interlocking unit 34 is composed.

The dispatcher receiving unit 32 provides information on the dispatchable reception area to the call center 20 by selecting a setting for the current location of the agent and the area that can be quickly moved, and from the call center 20. The dispatching information transmitted, that is, the information about the current location of the customer and the distance information between the customer and the agent, is output so that the acceptance of the dispatch is made, and when the dispatch is made, the call center 20 is provided to the customer. It provides detailed information, that is, information about the customer's telephone number, starting point, and destination so that the vehicle can be approved and request information about the location of the customer. The location information is displayed on the map image, and the navigation function enables the directions to the customer's location.

The deputy article state setting unit 33 selects whether or not to wait for the deputy engineer to receive the dispatch from the call center 20, the boarding the vehicle of the approved customer to select the boarding, the past use of the customer Records and distance information from the current location to the past destination is output.If the same destination exists, the navigation path is selected to receive directions. If the previous record does not exist, the call center is selected by selecting a new path. The driving record is stored in the database means 29, but after the end of the operation, the operation end menu is selected so that the coordinate values of the final destination of the customer may be stored in the database means 29.

The call center interworking unit 34 establishes a wireless session between the communication means for the operator 30 and the system operating means 21 of the call center 20 so that predetermined data can be transmitted and received in real time, but setting the location. Through the means 25 to receive the coordinate value of the current location of the customer to be displayed on the map image to guide the way to the location of the customer through the navigation function, when boarding the vehicle of the customer, Receives past usage record and distance information from current location to past destination, selects a navigation route to the past destination to enable navigation by way of the destination, and when the operation is completed, coordinates of the point where the operation was terminated to the call center 20 When requesting the support of the trunk vehicle and the joined vehicle of the agent, the vehicle transmits the location information of each vehicle.

The vehicle communication means 40 is provided in a trunk vehicle moving a certain region to a predetermined course and a confluence vehicle moving arbitrarily to a predetermined region to transmit / receive location information to / from the GPS satellite 50 to the call center 20. The call center 20 displays the location information of each trunk vehicle and the joined vehicle on a map image so that the location information of each vehicle within a predetermined radius centers on the current location of the representative article when requested by the representative article. Make it available.

The GPS satellite 50 collects the location tracking and traffic information of the moving vehicle and transmits it through the satellite communication network. The GPS signal of the GPS satellite 50 is C / A at a frequency of 157.42 MHz, which is the L1 band. (Coarse Acquisition) codes can be used for positioning anywhere, and the GPS is divided into space, user and control, and the space consists of a total of 24 GPS satellites, including three reserve satellites. At an altitude of 20,000 km, they are placed at equal intervals in six orbits at an inclination of 55 ° to the equator, orbiting the earth with an orbital period of 11 hours and 58 minutes, allowing the user to observe at least six satellites wherever they are, The user sector consists of application systems on the earth, including the role of a GPS receiver, and the control sector includes satellites that do not correctly maintain their orbits or errors in visual synchronization devices. The ground that is calibrated is composed of a call center, which receives signals from a GPS receiver from a plurality of GPS satellites and obtains the position coordinates based on the center of the earth, and together with these spatial coordinates, satellites such as cesium (Cs) or rubidium ( Rb) It is possible to locate a moving vehicle by receiving signals from at least four satellites in order to receive the satellite time of the atomic clock and to match the satellite time with the position coordinates.

As described above, the surrogate operation system using the location-based service constructed by the embodiment of the present invention and a method thereof will be described in detail.

Figure 4 is a flow chart illustrating a service process of the surrogate operation system applied to the present invention.

A customer who wants a surrogate operation service dials the telephone number assigned to the call center 20 using a mobile communication terminal, which is a customer communication means 10, and accesses the call center 20 through a wireless communication network or uses a wired telephone. When connected to the call center 20 through the public telephone network (PSTN network) (100), the caller's telephone number confirmed the CID processing means 21a of the call center 20 is transmitted to the system operating means 21, The system operating means 21 searches the database means 29 to determine whether it is the telephone number of the customer, the telephone number of the agent or the new customer (110).

In the case of a new customer's phone (111), the call center 20 makes a telephone connection and stores information about the customer in the customer information database unit 29a of the database means 29 and sets it as a customer (112). It is possible to use the surrogate operation service, and in the case of the phone of the agent to connect to the counselor of the call center 20 to perform the work accordingly, if the phone of the registered customer (120) database means (29) In step 130, the customer information database unit 29a is searched for information about the customer.

At this time, the user history stored in the database means 29 is retrieved and the map image indicating the starting point used lastly is retrieved through the GIS providing means 23 (140), and if the customer is in another location If there is a position setting means 25 to input the coordinate value for the current location of the customer to be displayed on the map image (150), the agent in the radius area of a certain distance around the customer's location In order to display the location, the distance information can be displayed by calculating the distance between each surrogate article and the current location of the customer (160).

As described above, the GPS providing means 22 tracks whether there is a surrogate engineer waiting within a predetermined distance radius area based on the current location of the customer, and the GPS providing means 22 is a GPS from the GPS satellite 50. Receiving a signal so that the location information of each agent can be displayed on the map image, each agent is a call center (waiting or boarding) through the agency status setting unit 33 of the driver communication means 30 20) when the transmission is waiting to be provided with the dispatch information from the call center (20).

The call center 20 transmits the dispatch information to the article communication means 30 for the surrogate article waiting for a certain radius around the current location of the customer (170), the customer's location information and the location of each agent and the customer It is possible to transmit the distance information of the location, and the detailed information of the customer, namely the customer's location information, the customer's phone number, the customer's destination, the surrogate operation fee to the surrogate article that has been approved for the dispatch (180) ), And also transmits the coordinate value information of the current location of the customer so that the current location of the customer can be displayed on the map image of the communication means for the article 30 to enable the road guidance through the navigation function (190) .

Subsequently, the process in which the proxy driver moves to the location of the customer and provides the surrogate operation service to the customer using the driver communication means 30 will be described in detail with reference to FIG. 5.

Figure 5 is a flow chart showing the operation of the operator communication means 30 applied to the present invention.

When the call center 20 transmits the dispatch information to a surrogate engineer who is waiting within a predetermined radius centering on the current location of the customer who requested the surrogate operation service, the dispatch receiver 32 of the communication means 30 for the driver carried by the surrogate engineer 32 Received through the (200), as shown in Figure 6a on the screen window to send the location information of the customer and the distance information between the customer and the agent to allow the agent to select the customer to move quickly By using the distance information, the agent can measure the time required to move to the location of the customer, and thus can provide the exact time required to move to the location of the customer when talking with the customer.

When any of the dispatch information is selected, as shown in FIG. 6B, it is possible to select whether or not to approve the dispatch, and when selecting the approval of the dispatch (210), the driver communication means 30 ) Transmits a dispatch acceptance signal to the call center 20 to the customer's detailed information from the call center 20, ie, the customer's location information, the customer's telephone number, the customer's destination, and the surrogate operation fee as shown in FIG. 6C. Receiving the information and selecting the dialing icon will automatically dial the customer's phone number and make a call with the customer.

When the agent talks to a drunk customer, the customer usually does not explain his exact location, so he simply speaks only about the time required, and then ends the phone call. When the customer location menu is selected through, as shown in FIG. 6D, the call center 20 receives coordinate value information about the current location of the customer so that the current location of the customer can be displayed on the map image. When the map view menu is selected, the navigation function is executed so that the guidance is made from the location of the surrogate article to the location of the customer (220).

When the agent article moves to the location of the customer and boards the customer's vehicle, and selects the operation menu (230), the call center interworking unit 34 is executed and the customer information from the call center 20 as shown in FIG. 6E. The information on the past customer's usage record and distance information to the destination can be outputted in the database unit 29a. When the map view menu is selected, the navigation function is executed as shown in FIG. 5F to the destination of the customer. Directions will be made.

In this case, if the same destination information as the customer's destination is used in the past (240), the route selection menu is selected (250). The information on the movement route in the customer vehicle path database unit 29d of the call center 20 is shown. If it is not stored, the navigation function is executed so that the navigation can be performed in a general route (251), and if the information on the movement route is stored in the customer vehicle route database unit 29d, the call center 20 The vehicle route guide means 26 is executed to allow the vehicle to be guided according to the movement route stored in the customer vehicle route database unit 29d so as to enable driving along the desired movement route of the customer (252).

If the same destination information as the customer's destination does not exist (240), the new route menu is selected (241) and the navigation function receives the directions (242). If you want to travel on a different route than the one you are traveling to, that is, if you have a passenger who travels to another destination, or if you are traveling to a destination by using a shortcut that you know, rather than a navigational route, After tracking and recording the driving route, after confirming whether the driving route is stored (243), the information on the driving route can be transmitted and stored in the customer vehicle route database unit 29d of the call center 20 (244). At the request of the next surrogate operation of the customer, the vehicle route guidance means 26 is executed in the case of the same destination, and the vehicle vehicle route database With the movement path stored in seubu (29d) so that the route guide can be made.

When the agent is guided through the navigation function to the destination of the customer to arrive at the destination, select the operation end menu (260) to send the customer's final destination coordinate information to the call center to the customer information database (29a) or the customer The surrogate driving service is terminated by storing it in the vehicle path database unit 29d (270).

When the deputy engineer arrives at the customer's destination as described above, if there is a necessity to move to another area, the driver communication unit 30 requests information on the trunk vehicle or the joined vehicle operating at the current location of the deputy engineer. When the trunk vehicle or the confluence vehicle menu is selected as shown in FIG. 6F, the trunk is operating within a predetermined radius area from the call center 20 through the call center interlocking unit 34. Receiving the location information of the vehicle or joined vehicle to be displayed on the map image (290).

At this time, in the case of the trunk vehicle, as shown in FIG. 6G, the location information of the trunk vehicle is displayed, and the driving course of the trunk vehicle is separately displayed in red so that the driving route can be checked, and in the case of the joined vehicle, The location information of the joined vehicle running the area can be displayed. When the deputy engineer makes a request for boarding the vehicle, the call center transmits the boarding information to the vehicle communication means 40 of the vehicle as shown in FIG. 6H. Send a phone call to the agent to be boarded at the promised place.

As described above, the present invention enables a surrogate driver to move accurately to a customer by using a navigation function even when the agent is not familiar with the way in moving the vehicle to the location of the customer or using the location-based service. In order to provide a service, the present invention described above has various substitutions, modifications, and changes without departing from the technical spirit of the present invention for those skilled in the art. Therefore, it is not limited to the above-described embodiment and the accompanying drawings.

The present invention allows the surrogate operation service to be provided to the customer by using the location-based technology, but by inputting the location of the customer on the map image to be set by dispatching to the surrogate engineer in a certain area radius around the current location of the customer Providing information, but providing distance information of the customer and the surrogate engineer so that the surrogate engineer can measure the time it takes to move to the customer's location so that the surrogate operation service can be provided by arriving within the appointment time with the customer. And, when driving the vehicle to the customer's destination, there is an effect that it is possible to provide a comfortable, high-quality surrogate operation service to the customer by enabling the operation in the same path if there is a previous record of the driving.

In addition, even when the agent is unfamiliar with the road, the navigation is performed using the navigation function when moving to the current location of the customer or driving the vehicle to the customer's destination, and after the agent has arrived at the customer's destination, When boarding a trunk vehicle or a confluence vehicle to move to the place of the driver, the agent's convenience is provided by providing information on the trunk vehicle or confluence vehicle operating within a certain radius area with respect to the position of the surrogate driver. It is effective in improving work efficiency.

Claims (4)

GPS satellites that collect and receive location tracking and traffic information by GPS signals through a satellite communication network; Customer communication means that the customer who wants the surrogate operation service received by telephone call to the call center; Receives a call for proxy operation through customer communication means, receives location information about the surrogate engineer via GPS provision means, and distributes the vehicle to a surrogate engineer within a certain radius of the customer's current location. A call center for controlling operations; A communication means for a driver equipped with a navigation function for transmitting and receiving GPS satellites and location information to transmit a current location to a call center, and receiving dispatch and customer information to guide the current location of a customer; In the surrogate operation system consisting of; a vehicle communication means which is provided to the trunk line vehicle and the joined vehicle to transmit and receive GPS satellite and position information and transmit the current position to the call center, the data communication with the call center, When the call center receives a request for a surrogate operation service of a customer, the call center inputs and displays a location coordinate value of the customer on a map image provided through the GIS providing means, and the agent is located within a predetermined radius area provided through the GPS providing means. Positioning means for calculating the distance of the distance to provide distance information; Vehicle route guidance means for navigating the database means to search the database means and, if a record of the previous route is stored, a navigation function is executed according to the stored route; When receiving the request for the location information of the trunk vehicle from the driver communication means, the position information of the agent on the map image of the driver communication means by transmitting the location information of the trunk vehicle and the driving route information of the trunk vehicle through the GPS providing means Trunk vehicle position display means for displaying the position information of the trunk vehicle running in a predetermined radius area with respect to; When receiving the request for the location information of the joined vehicle from the communication means for the article, by transmitting the position information of the operation of the joined vehicle through the GPS providing means by a certain radius around the position of the agent on the map image of the article communication means Confluence vehicle position display means for displaying position information of confluence vehicles running in the area; Receives the customer's request for surrogate operation service and transmits the dispatch information to the surrogate engineer located in the radius area around the customer's current location, but transmits the current location information of the customer to be displayed on the map image of the driver's communication means. When the vehicle is driven to the customer's destination, the previous driving route stored in the database means is searched and the extracted driving route information is provided, and the driver communication means provides the position information of the trunk line and the joined vehicle. A surrogate operation system using a location-based service, characterized in that consisting of; system operation means for controlling the configuration means to implement a surrogate operation service using the base technology. The method of claim 1, The communication means for the article receives the dispatch information transmitted from the call center and transmits the acceptance signal for the dispatch approval is made, the navigation function is executed from the call center to the location of the customer displayed on the map image to guide the way Dispatch receiver; The agent can choose whether to wait, board, or stop the service, and accordingly, the call center is provided with dispatch information, past destination and distance information, and driving route information. A proxy article state setting unit to be stored in the means; A wireless session is established with a call center to allow predetermined data to be transmitted and received in real time, while receiving the location information of the customer from the call center and displaying it on a map image. The distance from the destination to the past destination, the navigation function is executed according to the previous driving route, the coordinate value of the end point of operation is transmitted to the call center, and the location information of the trunk line and the joined vehicle from the call center Receiving a call center interlocking unit to be displayed on the map image; Surrogate operation system using a location-based service, characterized in that consisting of. GPS satellites that collect and receive location tracking and traffic information by GPS signals through a satellite communication network; Customer communication means that the customer who wants the surrogate operation service received by telephone call to the call center; Receives a call for proxy operation through customer communication means, receives location information about the surrogate engineer via GPS provision means, and distributes the vehicle to a surrogate engineer within a certain radius of the customer's current location. A call center for controlling operations; A communication means for a driver equipped with a navigation function for transmitting and receiving GPS satellites and location information to transmit a current location to a call center, and receiving dispatch and customer information to guide the current location of a customer; In the method by the surrogate operation system consisting of; the vehicle communication means which is provided to the trunk line vehicle and the joined vehicle to the GPS center and the location information and transmits the current position to the call center, the data communication with the call center, When the customer requests a surrogate operation service, the call center transmitting dispatch information, that is, location information of the customer and distance information between the customer and the surrogate driver, to a surrogate engineer located within a certain area radius of the customer's current location; The call center transmits coordinate value information about the current location of the customer to the communication means for the driver of the dispatched authorized dispatcher to display the current location of the customer on the map image to guide the location of the customer through the navigation function; Navigating to a destination of a customer by selecting a driving menu of the driver communication means; Transmitting and storing the destination coordinate value information of the customer by selecting a driving end menu of the communication means for the driver; A surrogate operation system using a location-based service, characterized in that consisting of; receiving the location information of the trunk vehicle or the combined vehicle running in a predetermined radius area around the current location of the surrogate article through the communication means for the driver; By the way. The method of claim 3, When driving to the destination of the customer by selecting the operating menu of the communication means for the driver, a database means is searched and a record of the previous driving route is stored, and the navigation function is executed according to the stored driving route. Method by the surrogate operation system using a location-based service, characterized in that it further comprises.

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