JP2003124866A - Mobile terminal fault search system - Google Patents

Mobile terminal fault search system

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Publication number
JP2003124866A
JP2003124866A JP2001314101A JP2001314101A JP2003124866A JP 2003124866 A JP2003124866 A JP 2003124866A JP 2001314101 A JP2001314101 A JP 2001314101A JP 2001314101 A JP2001314101 A JP 2001314101A JP 2003124866 A JP2003124866 A JP 2003124866A
Authority
JP
Japan
Prior art keywords
diagnostic program
mobile telephone
unit
terminal
mobile
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
JP2001314101A
Other languages
Japanese (ja)
Inventor
Takeshi Matsui
健 松井
Original Assignee
Nec Commun Syst Ltd
日本電気通信システム株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nec Commun Syst Ltd, 日本電気通信システム株式会社 filed Critical Nec Commun Syst Ltd
Priority to JP2001314101A priority Critical patent/JP2003124866A/en
Publication of JP2003124866A publication Critical patent/JP2003124866A/en
Application status is Pending legal-status Critical

Links

Abstract

PROBLEM TO BE SOLVED: To allow a user to diagnose a mobile telephone terminal by downloading a diagnostic program and to automatically inform a maintenance service center database of the fault diagnostic result. SOLUTION: A key station 1 provides a maintenance service function and the diagnostic program. The mobile telephone terminal 2 downloads and executes the diagnostic program. A downloaded diagnostic program storage part 13 stores the diagnostic program. A diagnosis control part 10 controls the downloading of the diagnostic program. A mobile telephone exchange 11 authenticates a calling user. A radio device part 12 performs access and data transmission and reception. A maintenance service center database part 14 provides maintenance services.

Description

Description: BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a mobile terminal failure search system, and more particularly, to a diagnosis after a user accesses a maintenance service telephone number on a master station side and downloads a diagnosis program. The present invention relates to a mobile terminal failure search system that automatically executes a program in a mobile telephone terminal. 2. Description of the Related Art In recent years, mobile terminals such as portable telephones have been reduced in size and weight while having more functions. This type of mobile phone realizes multi-functional operation by embedded software. For this reason, a service program for providing various services is stored in the ROM as a memory. However, the service program cannot be changed when the service program is upgraded, so that the mobile phone itself needs to be replaced. . At present, a RAM is used as a service program storage memory in order to make the replacement of a mobile phone unnecessary, and a necessary service program is stored in the RAM when necessary.
Multi-functional operation has been realized by downloading the software. Here, the operation of the service program will be described for a diagnostic program for diagnosing a failure of a mobile phone. FIG. 5 is a block diagram showing a conventional mobile terminal failure search system. Referring to FIG. 5, the prior art requires an external tester 52 having a diagnostic function to execute a diagnostic program for the mobile telephone terminal 51. That is, the tester 52 is connected to the mobile telephone terminal 51.
By connecting the external interface cable 53 to the mobile telephone terminal 51 physically, a diagnostic program is executed from an external tester 52. In order to execute the diagnostic program, it is necessary for the user to bring the mobile phone terminal 51 to a place where the tester 52 having the diagnostic program is present, that is, to the window of the maintenance service center. In the maintenance service center, diagnosis is made possible by connecting the user's mobile telephone terminal 51 and the tester 52 with an external interface cable 53. If a failure is found, the mobile telephone terminal 51
The failure can be eliminated by a procedure of replacing the mobile phone terminal or repairing the mobile phone terminal 51 which has failed for repair. An example of such a technique is disclosed in
Japanese Patent Application Publication No. 239094 discloses a “mobile phone terminal, service program providing device, and mobile communication network”. [0010] In this gazette, in order to enable a portable telephone terminal to transfer a program with a plurality of mobile communication networks, an RO
A technique incorporating M and RAM is described. In the above-described conventional mobile terminal failure search system, diagnosis is performed from an external tester by physically connecting the tester and the mobile telephone terminal with an external interface cable. Therefore, in order to execute the diagnostic program, there is a disadvantage that the user needs to go to a place where a tester of the diagnostic program exists, that is, a window of the maintenance service center. Further, when a storage device dedicated to storing a diagnostic program is mounted on a mobile telephone terminal, there is a drawback that the mobile telephone terminal becomes large and heavy. Furthermore, if a failure is found, the failed mobile telephone terminal is deposited for replacement or repair of the mobile telephone terminal, so that high cost and long repair time are required, and prompt response is not possible. There is a disadvantage that. An object of the present invention is to promptly repair a mobile telephone terminal by notifying the user of the state of the mobile telephone terminal without visiting the maintenance service center and automatically notifying the maintenance service database of the result of the failure search. It is an object of the present invention to provide a mobile terminal failure search system capable of coping. According to the present invention, there is provided a mobile terminal failure search system comprising: a master station for providing a maintenance service function and a diagnostic program for a mobile telephone terminal; The mobile phone terminal for performing the following steps: arbitrarily accessing a maintenance service telephone number of the master station, downloading a diagnostic program corresponding to the mobile telephone terminal, and storing the downloaded diagnostic program in the mobile telephone terminal. The feature is that a failure search is performed by automatically executing the search. [0016] A master station that provides a maintenance service function and a diagnostic program for the mobile telephone terminal, and the mobile phone terminal that downloads the diagnostic program from the master station and diagnoses the mobile station. A first wireless device unit for transmitting and receiving a diagnostic program data via a first antenna unit, a mobile telephone exchange for authenticating the mobile telephone terminal that has made a call, and a download diagnosis storing the diagnostic program It is characterized by comprising a program storage unit, a diagnosis control unit for controlling download of the diagnostic program, and a maintenance service center database unit for specifying a failure location. The mobile telephone terminal includes a second antenna unit, a second wireless device unit, a control unit, a memory unit, a display unit, and a push button input unit, and receives the diagnostic program data. Is received by the second wireless device unit via the second antenna unit, and is temporarily stored in the memory unit when the control unit authenticates with the diagnostic program, and is downloaded from the memory unit when download is completed. The diagnostic program is read out and automatically executed, the result of the started diagnostic program is displayed on the display unit, and the result of the diagnosis is transmitted to the master station at the same time. [0018] The invention is characterized in that a call is made by inputting a maintenance service number of the mobile telephone terminal from the push button input section, and a failure search of the mobile telephone terminal is performed. The master station transmits a call signal originated from the mobile telephone terminal to the first terminal via the first antenna unit.
Received by the wireless device unit, connected to the diagnostic control unit via the mobile telephone exchange, the diagnostic control unit identifies the model of the mobile telephone terminal used by the authentication number of the mobile telephone terminal, The diagnostic program corresponding to the model is read from the download diagnostic program storage unit,
The transmission is performed to the mobile telephone terminal via the mobile telephone exchange, the first wireless device unit, and the first antenna unit. If the result of the diagnosis of the mobile telephone terminal is faulty, the master station sends the diagnosis result to the maintenance service center database via the diagnosis control unit. The method according to the present invention is characterized in that a failure point is automatically specified based on the transmitted diagnosis result and transmitted to the mobile telephone terminal. The master station comprises: a radio unit for receiving an outgoing call signal via an antenna unit; a mobile telephone exchange capable of accessing a Web server; a Web server for downloading the diagnostic program; A diagnostic program storage unit connected to a Web server, wherein the mobile telephone terminal connects to the Web server, and accesses the Web server by selecting a diagnostic program to be downloaded from a maintenance menu of the diagnostic program storage unit. And transmitting the diagnostic program. Also, the diagnosis control unit of the master station, the maintenance service center database connected thereto, a database server connected to the maintenance service center database, and a database storage connected to the database server And transferring the obtained diagnosis result from the maintenance service center database to the database server, thereby turning diagnostic information into statistical data, and accumulating failure occurrence data in the database storage unit. I have. Next, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing one embodiment of a mobile terminal failure search system according to the present invention. The present embodiment shown in FIG. 1 comprises a master station 1 for providing a maintenance service function and a diagnostic program, and a mobile telephone terminal 2 carried by a user who downloads the diagnostic program and executes the diagnostic program. ing. The master station 1 includes a download diagnostic program storage unit 13 storing a diagnostic program, a diagnostic control unit 10 for controlling the download of the diagnostic program,
It has a mobile telephone exchange 11 for authenticating the calling user, a wireless device unit 12 for transmitting and receiving call and diagnostic program data, an antenna unit 15, and a maintenance service center database unit 14 for specifying a failure location. are doing. The mobile telephone terminal 2 includes a radio unit 23, a control unit 24, a memory unit 25, a display unit 26, and an input unit 2.
7 and an antenna section 21. Next, the operation of the present embodiment will be described in more detail with reference to FIG. The input unit 27 is a push button input unit of the mobile telephone terminal 2. The user inputs a maintenance service number of the mobile telephone terminal 2 from the input unit 27 to arbitrarily search for a failure of the mobile telephone terminal 2. Can be implemented. Master station 1 accessed from mobile telephone terminal 2
Receives the access signal by the radio unit 12 via the antenna unit 15, and receives the access control signal via the mobile telephone exchange 11.
And outputs an access signal. The connected diagnostic control unit 10 identifies the authentication number and the model of the mobile telephone terminal 2 used by using the ID of the mobile telephone terminal 2, and downloads a diagnostic program corresponding to this model to the master station 1 for downloading. The mobile telephone exchange 1 reads out from the diagnostic program storage unit 13 and
1. The diagnostic program is transmitted to the mobile telephone terminal 2 using the wireless device unit 12, the antenna unit 15, and the communication path 22, and the mobile telephone terminal 2 downloads the diagnostic program. A radio wave for a normal call is used between the master station 1 and the mobile telephone terminal 2 which have started the download.
The user can download the diagnostic program anytime and anywhere within the service area of the mobile telephone terminal 2. The mobile telephone terminal 2 on the receiving side receives the diagnostic program in the wireless device section 23 via the antenna section 21 and, if the control section 24 authenticates the diagnostic program with the diagnostic program, stores the diagnostic program in the temporary storage memory section 25. I do. When all the downloads are completed, the diagnostic program is read from the memory unit 25, and the execution is automatically started. The result of the started diagnosis program is displayed on the display unit 26 of the mobile telephone terminal 2, so that the user can know whether the mobile telephone terminal 2 has failed or not. The result of the diagnosis is downloaded simultaneously. The master station 1 is also notified. If there is a failure, the result of the notification is sent to the maintenance service center database 14 via the diagnosis control unit 10 of the master station 1. The maintenance service center database 14 automatically specifies a fault location from the fault search database held based on the transmitted diagnosis results, arranges parts and information for fault repair, and enables repair. The number of days, the cost of repair, and the like are also reported to the mobile phone terminal 2 as the user. Therefore, unnecessary access to the service window by the user is unnecessary, and congestion in the service center can be alleviated, and the cost of the service window can be reduced. As described above, the control unit 2 in the mobile telephone terminal 2
4 and a diagnostic control unit 10 for controlling the maintenance service function and the program download function on the master station 1 side, so that the mobile phone terminal 2 carried by the user can arbitrarily enter the maintenance service telephone number on the master station 1 side. To download a diagnostic program corresponding to the mobile phone terminal 2 from the download diagnostic program storage unit 13. After downloading the diagnostic program,
Since the failure search is performed by automatically executing the diagnostic program in the mobile telephone terminal 2, the user does not need to go to the service center, and the user can grasp the state of the mobile telephone terminal 2. Further, the result of the failure search is automatically transmitted to the maintenance service center database 14 through the diagnosis control unit 10.
, Prompts repairs, arranges maintenance parts and stock parts necessary for the repairs, and enables quick response when a user requests a repair. FIG. 2 is a flowchart for explaining the operation of FIG. Next, the overall operation of this embodiment will be described in detail with reference to FIGS. First, as a master station side process (1), the mobile telephone terminal 2 calls the master station 1 for diagnosis, and a call is established when the mobile phone terminal 2 is connected to the diagnostic download telephone number (step). 1: S1), receive and demodulate via the antenna unit 15 and the wireless device unit 12 on the master station 1 side (Step 2: S2),
The calling user is authenticated by the mobile telephone exchange 11 (step 3: S3), and if the authentication fails with NG, the call is disconnected and the process ends (step 4: S4). If the authentication is successful in step 3, a diagnostic program corresponding to the model of the connected user is searched, and a download program is selected by the diagnostic control unit 10 (step 5: S 5). An instruction to transfer the download of the diagnostic program in the diagnostic program storage unit 13 for download selected here is issued (step 6:
S6) The download is started from the diagnostic program storage unit 13 for download via the diagnostic control unit 10 and the mobile telephone exchange 11 (step 7: S7), and downloaded from the wireless device unit 12 to the mobile telephone terminal 2 (hereinafter referred to as a child device). The transmission of the data thus started is started (step 8: S8). Subsequently, as processing on the side of the slave unit of the mobile telephone terminal 2, the wireless device unit 23 receives the download data (step 9: S9), and the control unit 24 stores the download data in the memory unit 25. (Step 10: S10). When the download is completed, the download data (diagnosis program) stored in the memory unit 25 is executed (step 11: S11), and the diagnosis result is displayed on the display unit 26 (step 12: S).
12). Further, the diagnosis result of OK / NG is judged (step 13: S13). If OK, the diagnosis result is reported to the master station 1 (step 14: S14). (Step 15: S
15) Return the call-connected line to the master station 1 via the radio unit 23 and the antenna unit 21 (step 16:
S16). Subsequently, in the master station side process (2), the diagnosis result is received by the antenna unit 15 and the radio unit 12 (step 1).
7: S17), and outputs a diagnosis result to the diagnosis control unit 10 via the mobile telephone exchange 11 (step 18: S18),
In step 19, the result of the diagnosis is determined. If the result is OK, a call disconnection instruction is issued to the mobile telephone exchange 11, and the diagnosis is completed (step 20: S20). If the result is NG, the result is transferred to the maintenance service center database 14 (Step 21: S2)
1) The failure location is specified from the maintenance service center database 14 (step 22: S22). The maintenance service center database 14 automatically drafts a user support plan, notifies the user of the support window and the user, and shifts to a support operation (step 23: S2).
3). When the process ends so far, the call is finally disconnected, and the process ends. FIG. 3 is a diagram showing a second embodiment of the mobile terminal failure search system according to the present invention. Referring to FIG. 3, a master station 31 having a maintenance service center database 32 and a diagnostic control unit 35 connected thereto, a database server 33 serving as a database host computer connected to the master station 31, A database storage unit 34 is connected to the database server 33. By transferring the obtained fault information from the maintenance service center database 32 to the database server 33, the diagnostic information is converted into statistical data, and the frequency such as durability and tendency as fault occurrence data is immediately obtained as statistics. . By storing these as a database in the database storage unit 34, the business operator becomes the know-how for the development of new products thereafter, and is effective for guidance to manufacturers and sales strategies. FIG. 4 is a diagram showing a third embodiment of the mobile terminal failure search system according to the present invention. Referring to FIG. 4, a mobile telephone terminal 45,
The master station 46 includes a wireless device unit 44 for receiving a call signal via the antenna unit 40, a Web server 41 for downloading a diagnostic program,
A mobile telephone exchange 43 that can access the server 41;
Diagnostic program storage unit 4 connected to Web server 41
2 is provided. By using a Web server 41 as a contact for downloading instead of accessing the download-only number, a diagnostic program can be downloaded from the Web server 41 in the same procedure as software download on the Internet by a personal computer. The mobile phone terminal 45 is connected to the Web server 41 for downloading a diagnostic program, and accesses the Web server 41 by selecting a download menu from the maintenance menu of the diagnostic program storage unit 42 to access the diagnostic program storage unit. By transferring the diagnostic program from 42, the diagnostic program can be downloaded more easily and the diagnosis can be realized. Further, in the contents of the Web server 41, maintenance service information is always transmitted in addition to downloading, so that a value-added maintenance customer service can be realized. As described above, the failure location is clarified by the preliminary diagnosis, and the replacement unit of the parts of the mobile telephone terminal is subdivided, so that the mobile telephone terminal can be repaired at low cost. As described above, the mobile terminal failure search system of the present invention does not need to store the diagnostic program in the mobile telephone terminal itself by downloading the diagnostic program from the carrier center. Since there is no need to mount a storage device dedicated to storing the diagnostic program, there is an effect that the size and weight of the mobile telephone terminal can be reduced. By downloading the diagnostic program and communicating the diagnostic results in both directions, the diagnostic results of the user's mobile telephone terminal can be centrally managed at the business operator's center. This has the effect of making a diagnosis. Since the diagnosis result can be immediately grasped by the business center, there are advantages such as parts distribution and prior arrangement of repair work, and the effect that labor at the service window can be saved. ing. It is possible to estimate the time spent for repairing the user's mobile telephone terminal, etc., and it is possible to deal with failures without the user having to go to the service window each time, so that both the business center and the user side have economic effects. Has the effect that appears. By centrally managing the diagnostic program at the business center, there is an effect that the diagnostic program can be updated and various programs corresponding to new functions can be easily provided.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram showing one embodiment of a mobile terminal failure search system according to the present invention. FIG. 2 is a flowchart illustrating the operation of FIG. FIG. 3 is a diagram showing a mobile terminal failure search system according to a second embodiment of the present invention. FIG. 4 is a diagram showing a third embodiment of the mobile terminal failure search system of the present invention. FIG. 5 is a block diagram showing a conventional mobile terminal failure search system. [Description of Signs] 1 Master station 2 Mobile telephone terminal 10 Diagnosis control unit 11 Mobile telephone exchange 12 Radio unit 13 Download diagnostic program storage unit 14 Maintenance service center database 15 Antenna unit 21 Antenna unit 22 Communication path 23 Radio unit 24 Control unit 25 Memory unit 26 Display unit 27 Input unit 31 Master station 32 Maintenance service center database 33 Database server 34 Database storage unit 35 Diagnosis control unit 40 Antenna unit 41 Web server 42 Diagnostic program storage unit 43 Mobile telephone exchange 44 Radio unit 45 mobile telephone terminal 46 master station 51 mobile telephone terminal 52 tester 53 external interface cable

Continued on the front page (51) Int.Cl. 7 Identification symbol FI Theme coat II (reference) G06F 13/00 530 H04M 1/24 B 5K067 H04B 17/00 1/725 3/42 Z H04M 1/24 H04B 7/26 K1 / 725 G06F 9/06 640A 3/42 660F H04B 7/26 MF term (reference) GA12 HA14 JA08 5K067 AA21 BB04 BB21 DD17 EE02 EE16 FF01 HH23 KK15 LL05 LL14

Claims (1)

  1. Claims 1. A master station that provides a maintenance service function and a diagnostic program for a mobile phone terminal, and the mobile phone terminal that downloads the diagnostic program from the master station and diagnoses the mobile station. Arbitrarily accessing a telephone number for maintenance service of the master station, downloading a diagnostic program corresponding to the mobile telephone terminal, and performing a failure search by automatically executing the downloaded diagnostic program in the mobile telephone terminal. A mobile terminal failure search system characterized by the following. 2. A master station for providing a maintenance service function and a diagnostic program for a mobile phone terminal, and the mobile phone terminal for downloading and diagnosing the diagnostic program from the master station, the master station comprising: A first wireless device for transmitting and receiving call and diagnostic program data via a first antenna unit, a mobile telephone exchange for authenticating the mobile telephone terminal that has made the call, and a download storing the diagnostic program A mobile terminal failure search system comprising: a diagnostic program storage unit for use; a diagnostic control unit for controlling download of the diagnostic program; and a maintenance service center database unit for specifying a failure location. 3. The mobile telephone terminal includes a second antenna unit, a second wireless device unit, a control unit, a memory unit, a display unit, and a push button input unit. Is received by the second wireless device unit via the second antenna unit, and when the control unit authenticates with the diagnostic program, it is temporarily stored in the memory unit. Reading out the diagnostic program from the unit, automatically starting execution, displaying a result of the started diagnostic program on the display unit, and simultaneously transmitting a result of the pass / fail of the diagnosis to the master station. 3. The mobile terminal failure search system according to 2. 4. The mobile device according to claim 3, wherein a call is made by inputting a maintenance service number of said mobile telephone terminal from said push button input section, and a failure search of said mobile telephone terminal is performed. Terminal failure search system. 5. The master station receives a call signal from the mobile telephone terminal at the first wireless device via the first antenna unit, and receives the call signal via the mobile telephone exchange. Connected to the diagnostic control unit, the diagnostic control unit identifies the model of the mobile phone terminal being used based on the authentication number of the mobile phone terminal, and stores the diagnostic program corresponding to the model in the diagnostic program for download. 3. The mobile terminal failure search system according to claim 2, wherein the mobile terminal exchange, the first wireless device, and the first antenna are transmitted to the mobile telephone terminal via the mobile telephone exchange, the first wireless device, and the first antenna. 6. The maintenance station, if the result of the diagnosis of the mobile telephone terminal is faulty, sends the diagnosis result to the maintenance service center database via the diagnosis control unit. 3. The mobile terminal fault search system according to claim 2, wherein the database automatically specifies a fault location based on the transmitted diagnosis result and transmits the fault location to the mobile telephone terminal. 7. The base station comprises: a wireless device unit for receiving a call signal transmitted via an antenna unit; a mobile telephone exchange capable of accessing a Web server; and a Web server for downloading the diagnostic program. And a diagnostic program storage unit connected to the Web server. The mobile phone terminal connects to the Web server, and selects a diagnostic program to be downloaded from a maintenance menu of the diagnostic program storage unit. 3. The mobile terminal failure search system according to claim 2, wherein the mobile terminal accesses and transmits the diagnostic program. 8. The diagnostic control unit of the master station, the maintenance service center database connected thereto, a database server connected to the maintenance service center database, and a database storage connected to the database server Transferring the obtained diagnosis result from the maintenance service center database to the database server, thereby converting the diagnostic information into statistical data, and accumulating the failure occurrence data in the database storage unit. The mobile terminal failure search system according to claim 2.
JP2001314101A 2001-10-11 2001-10-11 Mobile terminal fault search system Pending JP2003124866A (en)

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JP2008004091A (en) * 2006-06-20 2008-01-10 Xerox Corp Automated repair analysis using bundled rule-based system
JP2008532173A (en) * 2005-04-08 2008-08-14 エルジー エレクトロニクス インコーポレイティド System and method for device management scheduling
JP2008533921A (en) 2005-03-14 2008-08-21 クゥアルコム・インコーポレイテッドQualcomm Incorporated Wireless device product acceptance test apparatus, product acceptance test method, wireless communication device, analyzer, and computer program
JP2008538687A (en) * 2005-04-21 2008-10-30 クゥアルコム・インコーポレイテッドQualcomm Incorporated Method and apparatus for determining multimedia performance status of a wireless device
JP2009510947A (en) * 2005-09-28 2009-03-12 クゥアルコム・インコーポレイテッドQualcomm Incorporated System and method for distributing wireless network access parameters
JP2009517766A (en) * 2005-11-29 2009-04-30 サムスン エレクトロニクス カンパニー リミテッド Integrated mobile diagnostics and electronic customer care test script in browser
US7542762B2 (en) 2004-07-21 2009-06-02 Hitachi Communication Technologies, Ltd. Wireless communication system and test method thereof, and access terminal for testing wireless communication system
JP2010524284A (en) * 2007-03-30 2010-07-15 コムノロジー ゲー・エム・ベー・ハーCOMMUNOLOGY GmbH Control method of mobile terminal
JP2012141996A (en) * 2003-09-10 2012-07-26 Qualcomm Inc Methods and apparatus for determining device integrity
KR101225374B1 (en) 2006-06-09 2013-01-22 삼성전자주식회사 Apparatus and method for device management in mobile communication terminal
KR101227846B1 (en) * 2011-01-28 2013-01-31 제이씨스퀘어주식회사 Diagnosis method for mobile communication terminal
US8649047B2 (en) 2007-05-08 2014-02-11 Xerox Corporation Dynamic ranking of service actions
JP2015183966A (en) * 2014-03-25 2015-10-22 株式会社ノーリツ Hot water supply system
US9538404B2 (en) 2000-08-17 2017-01-03 Qualcomm Incorporated Apparatus and methods for product acceptance testing on a wireless device
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US9538404B2 (en) 2000-08-17 2017-01-03 Qualcomm Incorporated Apparatus and methods for product acceptance testing on a wireless device
JP2012141996A (en) * 2003-09-10 2012-07-26 Qualcomm Inc Methods and apparatus for determining device integrity
US7542762B2 (en) 2004-07-21 2009-06-02 Hitachi Communication Technologies, Ltd. Wireless communication system and test method thereof, and access terminal for testing wireless communication system
US7996004B2 (en) 2004-07-21 2011-08-09 Hitachi, Ltd. Wireless communication system and test method thereof, and access terminal for testing wireless communication system
JP2008533921A (en) 2005-03-14 2008-08-21 クゥアルコム・インコーポレイテッドQualcomm Incorporated Wireless device product acceptance test apparatus, product acceptance test method, wireless communication device, analyzer, and computer program
US8849992B2 (en) 2005-04-08 2014-09-30 Lg Electronics Inc. System and method for scheduling device management
JP2008532173A (en) * 2005-04-08 2008-08-14 エルジー エレクトロニクス インコーポレイティド System and method for device management scheduling
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JP2008538687A (en) * 2005-04-21 2008-10-30 クゥアルコム・インコーポレイテッドQualcomm Incorporated Method and apparatus for determining multimedia performance status of a wireless device
US8719419B2 (en) 2005-04-21 2014-05-06 Qualcomm Incorporated Methods and apparatus for determining aspects of multimedia performance of a wireless device
JP2011211730A (en) * 2005-04-21 2011-10-20 Qualcomm Inc Method and apparatus for determining aspect of multimedia performance of wireless device
US8638765B2 (en) 2005-09-28 2014-01-28 Qualcomm Incorporated System and method for distributing wireless network access parameters
JP4944118B2 (en) * 2005-09-28 2012-05-30 クゥアルコム・インコーポレイテッドQualcomm Incorporated System and method for distributing wireless network access parameters
JP2009510947A (en) * 2005-09-28 2009-03-12 クゥアルコム・インコーポレイテッドQualcomm Incorporated System and method for distributing wireless network access parameters
JP2009517766A (en) * 2005-11-29 2009-04-30 サムスン エレクトロニクス カンパニー リミテッド Integrated mobile diagnostics and electronic customer care test script in browser
KR101225374B1 (en) 2006-06-09 2013-01-22 삼성전자주식회사 Apparatus and method for device management in mobile communication terminal
US8457623B2 (en) 2006-06-09 2013-06-04 Samsung Electronics Co., Ltd. Apparatus, method and system for device management of mobile communication terminal
JP2008004091A (en) * 2006-06-20 2008-01-10 Xerox Corp Automated repair analysis using bundled rule-based system
KR101117787B1 (en) * 2007-03-30 2012-04-19 커뮤날러지 게엠베하 Control of mobile terminals
JP2010524284A (en) * 2007-03-30 2010-07-15 コムノロジー ゲー・エム・ベー・ハーCOMMUNOLOGY GmbH Control method of mobile terminal
US8649047B2 (en) 2007-05-08 2014-02-11 Xerox Corporation Dynamic ranking of service actions
KR101227846B1 (en) * 2011-01-28 2013-01-31 제이씨스퀘어주식회사 Diagnosis method for mobile communication terminal
JP2015183966A (en) * 2014-03-25 2015-10-22 株式会社ノーリツ Hot water supply system
EP3371768A4 (en) * 2016-01-15 2018-09-26 Samsung Electronics Co., Ltd. Electronic device and hardware diagnosis result-based process execution method thereof

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