WO2020107905A1

WO2020107905A1 - Monitoring and managing methods for device, and terminal device

Info

Publication number: WO2020107905A1
Application number: PCT/CN2019/097126
Authority: WO
Inventors: 王艳伟; 谢艳林
Original assignee: 华普特科技（深圳）股份有限公司
Priority date: 2018-11-29
Filing date: 2019-07-22
Publication date: 2020-06-04
Also published as: CN109474977A

Abstract

The present application relates to the technical field of communications, and provides monitoring and managing methods for a device, and a terminal device. The monitoring method comprises: when a mobile terminal establishes a communicational connection with a device, obtaining identification information of the device; sending the identification information and registration information to a server for registration; and obtaining operation state information of the device, and after obtaining the operation state information, if receiving a control instruction for the device, sending the control instruction to the device, so as to control the device. A user can determine, according to operation state information of a device, whether the device is in a normal working state, and send a control instruction of controlling the device, so as to control the device to perform operations such as debugging, thereby effectively monitoring the device, achieving effective management to the device, and improving the management efficiency.

Description

Device monitoring and management method and terminal equipment

Technical field

The present application belongs to the field of communication technology, and particularly relates to a device monitoring and management method and a terminal device.

Background technique

With the rapid development of the Internet of Things technology, equipment that provides various services, such as relay equipment such as repeaters for improving communication quality, industrial information equipment, smart home equipment, or other types of equipment Claim.

Since the working performance, stability and installation of the above equipment are critical to the reliability of the service provided, once the equipment fails or the parameters are improperly adjusted, it will seriously affect the reliability of the equipment. However, it is currently not effective for such equipment Management, unable to deal with the problems in the process of equipment installation or operation in a timely manner.

technical problem

In view of this, the embodiments of the present application provide a device monitoring and management method and a terminal device, aiming to solve the problem that the existing repeater equipment such as repeaters, industrial information equipment, smart home equipment, etc. cannot be effectively managed problem.

Technical solution

A first aspect of an embodiment of the present application provides a device monitoring method, including: when a mobile terminal establishes a communication connection with the device, acquiring identification information of the device; wherein the device includes an Internet of Things monitoring module; Sending the identification information and the registration information to the server for registration; when receiving login information from the server that is successfully registered, sending the login information to the device, so that the device receives the login Information, establish a communication connection between the device and the server; obtain the operating state information of the device from the device, and if the operating state information fails to be obtained from the device, obtain the device's Operating state information; after acquiring the operating state information, if a control command for the device is received, the control command is sent to the device to control the device.

A second aspect of an embodiment of the present application provides a device management method, including: when receiving an instruction to install a device, acquiring the type of the device; according to the device type, entering a corresponding installation mode; Establishing a communication connection between the mobile terminal and the device in the installation mode; acquiring installation data of the device; prompting the installation data to the user, so that the user can install the device according to the installation data.

In one embodiment, the management method further includes the monitoring method as described in the first aspect of the present application.

A third aspect of the embodiments of the present application provides a terminal device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, when the processor executes the computer program Steps to implement the above monitoring method or management method.

A fourth aspect of an embodiment of the present application provides a device monitoring apparatus, including: a first acquiring module, configured to acquire identification information of the device when a mobile terminal establishes a communication connection with the device; wherein, the The device includes an Internet of Things monitoring module; a first sending module is used to send the identification information and registration information to the server for registration and a second sending module is used to receive the login information from the server after successful registration The login information is sent to the device, so that the device establishes a communication connection between the device and the server when receiving the login information; a second acquisition module is used to acquire the login information from the device The operation status information of the device, if the operation status information acquisition from the device fails, the operation status information of the device is obtained from the server; the control module is used to obtain the operation status information if it is received When controlling the device, the control command is sent to the device to control the device.

A fifth aspect of an embodiment of the present application provides a device management apparatus, including: a receiving module for acquiring the type of the device when receiving an instruction to install the device; and an entry module for determining the device according to the device Type, enter the corresponding installation mode; the establishment module is used to establish the communication connection between the mobile terminal and the device in the installation mode; the third acquisition module is used to acquire the installation data of the device; the first prompt The touch block is used for prompting the installation data to the user, so that the user can install the device according to the installation data.

A sixth aspect of the embodiments of the present application provides a computer-readable storage medium that stores a computer program, and when the computer program is executed by a processor, the steps of the monitoring method or the management method described above are implemented.

Beneficial effect

According to a first aspect of the embodiments of the present application, by providing a device monitoring method, when a mobile terminal establishes a communication connection with the device, the operating state information of the device can be obtained from the device, if obtained from the device If the operation status information fails, the operation status information of the device is obtained from the server; after the operation status information is obtained, if a control instruction for the device is received, the control instruction is sent to the Equipment to control the equipment. The user can judge whether the device is in a normal working state according to the operating status information of the device, and send control commands to control the device, so as to control the device for debugging and other operations, can effectively monitor the device, and realize effective management of the device and Can improve management efficiency.

According to a second aspect of the embodiments of the present application, by providing a device management method, when receiving an instruction to install a device, the device may enter a corresponding installation mode according to the device type, obtain installation data of the device, and send the installation data to the user Prompt, the user can refer to the corresponding installation data to install the device, so as to achieve effective management of the device installation operation and improve management efficiency.

BRIEF DESCRIPTION

In order to more clearly explain the technical solutions in the embodiments of the present application, the drawings required in the embodiments or the description of the prior art will be briefly introduced below.

FIG. 1 is a schematic flowchart of a device monitoring method provided in Embodiment 1 of the present application;

2 is a schematic flowchart of a device monitoring method provided in Embodiment 2 of the present application;

3 is a schematic structural diagram of a device monitoring device provided in Embodiment 3 of the present application;

4 is a schematic structural diagram of a device monitoring system provided in Embodiment 4 of the present application;

5 is a schematic flowchart of a device management method provided in Embodiment 5 of the present application;

6 is a schematic flowchart of a device management method provided in Embodiment 6 of the present application;

7 is a schematic flowchart of a device management method provided in Embodiment 7 of the present application;

8 is a schematic structural diagram of a device management apparatus provided in Embodiment 8 of the present application;

9 is a schematic structural diagram of a mobile terminal according to Embodiment 10 of the present application.

Embodiments of the invention

In the following description, for the purpose of illustration rather than limitation, specific details such as specific system structure and technology are proposed to thoroughly understand the embodiments of the present application. In other cases, detailed descriptions of well-known systems, devices, circuits, and methods are omitted to avoid unnecessary details hindering the description of the present application. In order to explain the technical solutions described in the present application, the following will be described with specific embodiments.

Example 1

An embodiment of the present application provides a device monitoring method. The monitoring method in this embodiment may be applied to and executed by a terminal device such as a mobile terminal, and may be specifically implemented by running application software (such as an APP) in the mobile terminal. The monitored equipment may be relay equipment such as repeater equipment, industrial information equipment, smart home equipment or other types of equipment used to expand signal coverage and improve communication signal quality. As shown in Figure 1, the above monitoring method includes:

Step S101: When the mobile terminal establishes a communication connection with the device, the identification information of the device is obtained; wherein, the device includes an Internet of Things monitoring module;

In the embodiment of the present application, the acquiring device identification information may be: when the mobile terminal establishes a communication connection with the device, the device actively sends the device identification information to the mobile terminal, so that the mobile terminal acquires the device identification information, or It may also be that the mobile terminal actively acquires the identification information of the device, for example, the mobile terminal establishes a communication channel through the Bluetooth connection device to acquire the identification information of the device to acquire the identification information of the device. The above-mentioned devices include, but are not limited to, IoT monitoring modules, IoT intelligent hardware, etc. The IoT monitoring modules can be integrated into the above-mentioned devices in a built-in manner, for example, they can be embedded inside the device for integration; It is set in the above-mentioned device in a built-in manner. For example, the above-mentioned IoT monitoring module can be made into an independent device module, which can support external power supply or internal battery power supply, so that it can independently cooperate with the device. The specific setting method can be set according to the actual application, which is not limited.

In one embodiment, the acquiring the identification information of the device when the mobile terminal establishes a communication connection with the device includes: acquiring the identification of the device when the mobile terminal establishes a communication connection with the device via Bluetooth Information; or, when the mobile terminal and the device establish a communication connection via wifi, acquire the identification information of the device. The communication connection between the above mobile terminal and the above device may be via Bluetooth or wifi. For example, by scanning Bluetooth devices: search for nearby Bluetooth devices, display the devices that meet the name of the feature rule on the list, and display the individual devices in the list. The information includes (device name/device serial number/Bluetooth signal strength), or scan wifi hotspots/devices in the same wifi network.

Step S102: Send the identification information and registration information to the server for registration;

In the embodiment of the present application, when the registration information is obtained (for example, when the registration information input by the user is obtained), the identification information and registration information of the device may be sent to the server for registration, so that after the registration is successful Can be associated with an account information. It is also possible to associate the identification information of the device with a pre-existing account.

Step S103: When receiving login information from the server that is successfully registered, send the login information to the device, so that the device establishes the device and the server when receiving the login information Communication connection between

In the embodiment of the present application, after the server successfully verifies the above identification information and registration information, it can send the successfully registered login information to the mobile terminal, and after receiving the successfully registered login information, the mobile terminal can send the login information to the above The device, after receiving the login success information, establishes a communication connection with the server, so that the device transmits the running status of the device to the server in real time. When the device does not receive the login information, it means that the device is in an inactive state. Of course, you can also directly enter identification information and registration information in the server to register.

Step S104: Obtain the operation state information of the device from the device, and if the operation state information fails to be obtained from the device, obtain the operation state information of the device from the server;

In the embodiment of the present application, the mobile terminal may obtain the operation status information of the device from the device, if the operation status information acquisition from the device fails, such as when the mobile terminal and the device are connected via Bluetooth or wifi When the communication of is disconnected, the device may fail to obtain the operating state information. At this time, the mobile terminal may obtain the operating state information of the device through the server.

In one embodiment, after obtaining the operating state information of the device from the device, if obtaining the operating state information from the device fails, after obtaining the operating state information of the device from the server, the method further includes: The login information determines a permission mode of the corresponding account, and displays display information corresponding to the permission mode according to the operating state information; wherein, the permission mode includes common user permission mode, engineer permission mode, and administrator permission mode. One or more modes.

In one embodiment, after obtaining the operating state information of the device from the device, if obtaining the operating state information from the device fails, after obtaining the operating state information of the device from the server, the method further includes: Whether the operating state information of the device is in a preset abnormal operating state; if the operating state information is in the abnormal operating state, a preset abnormal reminding event is executed.

Step S105: After acquiring the operation state information, if a control instruction for the device is received, the control instruction is sent to the device to control the device.

In the embodiment of the present application, after acquiring the operating state information of the device, the mobile terminal may display the operating state information, and may determine whether the operation of the device is abnormal according to the operating state information.

It can be seen that, in the embodiments of the present application, when the mobile terminal establishes a communication connection with the device, the operation status information of the device can be obtained from the device, and if the operation status information acquisition from the device fails, then Acquiring the operating state information of the device from the server; after acquiring the operating state information, if a control instruction for the device is received, the control instruction is sent to the device to Equipment to control. The user can judge whether the device is in a normal working state according to the operating status information of the device, and send control commands to control the device, so as to control the device for debugging and other operations, can effectively monitor the device, and realize effective management of the device and Can improve management efficiency.

Example 2

This embodiment is a further description of the first embodiment. For the same or similar parts of this embodiment and the first embodiment, please refer to the relevant description of the first embodiment, which is not repeated here. As shown in FIG. 2, the above step S105 specifically includes :

Step S201, receiving a user's mode selection instruction;

In the embodiment of the present application, the relevant mode can be selected according to the user's mode selection instruction, such as setting the general user mode in advance, the control interface corresponding to the general user only displays the basic parameters that can be viewed and controlled, and the control interface corresponding to engineers and above All parameters can be viewed and controlled. And the control interface of the ordinary user may be a preset guide mode to guide the user to perform related operations. The professional parameter interface displayed on the interface corresponding to the engineer can manually set related parameters.

Step S202, displaying a corresponding control interface according to the mode selection instruction;

In the embodiment of the present application, the control interface associated with the above mode selection instruction is selected according to the user's mode selection instruction, so that the user can view or input corresponding control parameter information.

Step S203: Send the control parameter information to the device according to the control parameter information input by the receiving user in the control interface, so as to control the device.

In the embodiment of the present application, when receiving the control parameter information input by the user on the control interface, the control parameter information may be sent to the device according to the input control parameter information to control the device.

It can be seen that in the embodiments of the present application, the user can determine whether the device is in a normal working state according to the operating status information of the device, and send control commands to control the device, so that the device can be debugged and other operations can be performed on the device. Effective monitoring enables effective management of equipment and improves management efficiency.

Example 3

An embodiment of the present application provides a device monitoring device, which can be applied to a mobile terminal, and the monitoring device is used to execute the method steps in Embodiment 1 or Embodiment 2. As shown in FIG. 3, the monitoring device 300 includes:

The first acquiring module 301 is configured to acquire the identification information of the device when the mobile terminal establishes a communication connection with the device; wherein, the device includes an Internet of Things monitoring module;

In one embodiment, the first acquiring module is specifically used to acquire the identification information of the device when the mobile terminal and the device establish a communication connection via Bluetooth; or, when the mobile terminal and the device establish communication through wifi When connected, the identification information of the device is obtained.

The first sending module 302 is configured to send the identification information and registration information to the server for registration;

The second sending module 303 is configured to, when receiving login information from the server after successful registration, send the login information to the device, so that when the device receives the login information, it establishes A communication connection between the device and the server;

The second obtaining module 304 is configured to obtain the operating state information of the device from the device, and if the obtaining of the operating state information from the device fails, obtain the operating state information of the device from the server;

The control module 305 is configured to send the control command to the device to control the device when the control command for the device is received after acquiring the operating state information.

In one embodiment, the control module 305 includes: a receiving unit for receiving a user's mode selection instruction; a display unit for displaying a corresponding control interface according to the mode selection instruction; and a sending unit for receiving the user's The control parameter information input in the control interface sends the control parameter information to the device to control the device.

In one embodiment, the monitoring device further includes: a display module for determining a permission mode of the corresponding account according to the login information, and displaying display information corresponding to the permission mode according to the operating state information; wherein, The permission mode includes one or more modes of common user permission mode, engineer permission mode and administrator permission mode.

In one embodiment, the monitoring device further includes: a detection module for detecting whether the operating state information of the device is in a preset abnormal operating state; a reminder module for if the operating state information is in the abnormal state In the running state, the preset abnormal reminder event is executed.

Example 4

An embodiment of the present application provides a device monitoring system. As shown in FIG. 4, the shown monitoring system 400 includes: a mobile terminal 401, a device 402, and a server 403; the mobile terminal 401 may be used to perform Embodiment 1 and/or implementation The method steps in Example 2;

The device 402 is configured to send the operating status information of the device to the mobile terminal when performing a communication connection with the mobile terminal; if the login information sent by the mobile terminal is received, establish a A communication connection between the device and the server; when performing a communication connection with the server, sending the operating status information of the device to the server; when receiving a control command from the mobile terminal or the server, executing An operation corresponding to the control instruction; wherein, the device includes an Internet of Things monitoring module;

The server 403 is configured to verify the identification information and the registration information when receiving the identification information and the registration information sent by the mobile terminal, and after the verification is passed, return the successfully registered login information to The mobile terminal; when performing a communication connection with the device, receiving the operating state information sent by the device.

Example 5

An embodiment of the present application provides a device management method. The management method in this embodiment may be applied to and executed by a terminal device such as a mobile terminal, and may be specifically implemented by running application software (such as an APP) in the mobile terminal. The managed device may be a repeater signal amplifying device such as a repeater device for expanding signal coverage and improving communication signal quality, industrial information equipment, smart home equipment, or other types of equipment. As shown in FIG. 5, the above management method includes:

Step S501: When receiving an instruction to install a device, obtain the type of the device;

In the embodiment of the present application, when a user needs to install a device, an instruction to install the device may be input to the mobile terminal. The device installation instruction includes information such as a device type input by the user, where the device type may include but is not limited to the device Information such as category and model. When the mobile terminal obtains a device installation instruction, the device type is obtained from the device installation instruction.

In one embodiment, when the instruction to install the device is received, after acquiring the type of the device, the method further includes: acquiring a pre-stored installation process corresponding to the device type; prompting the user to perform the device according to the installation process installation. Store the installation processes corresponding to different device types in advance. After obtaining the device types, you can obtain the pre-stored installation processes corresponding to the device types, and prompt the user to install the devices according to the installation process. The mobile terminal prompts the user in the form of graphic display or voice playback.

Step S502, according to the device type, enter the corresponding installation mode;

In the embodiment of the present application, the installation modes of different types of devices are pre-stored. The installation modes of different types of devices pre-store the related processes of the installation of the respective devices, and help the user to install the devices under the respective installation modes. After that, you can enter the corresponding installation mode according to the device type.

In one embodiment, entering the corresponding installation mode according to the device type includes: if it is detected that the device type is a repeater, entering the installation mode corresponding to the repeater. If the acquired device type is a repeater, enter the pre-stored installation mode corresponding to the repeater. The specific device type that can be obtained is the repeater and the model of the repeater is obtained, and then the pre-stored installation mode corresponding to the model repeater is entered.

Step S503, establishing a communication connection between the mobile terminal and the device in the installation mode;

In the embodiments of the present application, a communication connection between a mobile terminal and a device may be established in a corresponding installation mode, and then installation data of the device may be obtained. Specifically, the device includes but is not limited to an Internet of Things monitoring module, an Internet of Things Smart hardware, etc. The communication connection established between the mobile terminal and the device can be via Bluetooth or wifi. For example, you can scan for Bluetooth devices: search for nearby Bluetooth devices, display the devices that meet the name of the feature rule on the list, and display the list in the list. The information of each device includes (device name/device serial number/Bluetooth signal strength), or scan wifi hotspots/devices in the same wifi network.

Step S504, acquiring installation data of the device;

In the embodiment of the present application, after the communication connection is established, the device can collect the current installation data through its own data collection device, and send the current installation data to the mobile terminal, so that the mobile terminal can obtain the installation data of the device. Or, after the device collects data through its own collection device, the user inputs the current installation data of the device to the mobile terminal.

In one embodiment, after acquiring the installation data of the device, the method further includes: according to the installation data, determining whether a preset installation requirement corresponding to the device type is satisfied; if the preset installation requirement is met, then Prompt the user that the installation data of the device meets the requirements. After obtaining the installation data collected by the device, according to the pre-stored installation requirements of the type of device, determine whether the obtained installation data meets the pre-installation requirements, and when the requirements are met, prompt the user that the current installation data meets the preset Claim.

In one embodiment, acquiring the installation data of the device includes: when receiving an instruction to start acquiring the outdoor antenna data of the repeater, starting acquiring and recording the signal strength value of the outdoor antenna of the repeater; when receiving, ending the acquisition When the outdoor antenna data command of the repeater is completed, the signal strength value of the outdoor antenna of the repeater is ended; from the recorded signal strength value of the outdoor antenna, the maximum signal strength value of the outdoor antenna of the repeater is obtained, and The gain value corresponding to the maximum signal strength value. When the device type obtained is a repeater. Obtaining the installation data of the device can be understood as establishing a communication connection between the mobile terminal and the repeater in the installation mode of the repeater, and then acquiring the installation data of the repeater. Specifically, the repeater includes In the networking module, the communication connection established between the mobile terminal and the repeater may be via Bluetooth or wifi. After the communication connection is established, the repeater can obtain the signal strength value through the outdoor antenna and send the currently acquired signal strength value to the mobile terminal, so that the mobile terminal can obtain the signal strength value of the device. The signal strength value belongs to the above installation data. Obtain the maximum signal strength value of the outdoor antenna of the repeater from the recorded signal strength value of the outdoor antenna. Since the repeater has two uplink and downlink links, and each has its own independent gain control and power amplification capabilities, The signal power and gain of the repeater after the maximum signal strength value has been processed by the uplink in the repeater can be obtained.

In specific applications, users use corresponding cables (such as cables) to connect the external interface of the device to the outdoor antenna according to the installation process of the repeater, and after establishing the communication connection between the repeater and the mobile terminal, when the user starts outdoor When the antenna is rotated, the mobile terminal is sent an instruction to start receiving the outdoor antenna data of the repeater. When the mobile terminal receives an instruction to start acquiring the outdoor antenna data of the repeater, it starts to acquire and record the signal strength value of the outdoor antenna of the repeater; Therefore, when the user uses the outdoor antenna to rotate to find the direction with the strongest signal (for example, it can slowly rotate 360 degrees horizontally). Specifically, the signal data obtained by the repeater may be sent to the server. When the server receives the signal data, the signal data will be analyzed by the big data analysis platform preset in the server to analyze the signal strength of the signal data (For example, the big data analysis platform analyzes the signal strength of the signal data according to the signal characteristics), and displays the analyzed signal strength on the mobile terminal or repeater through a chart. When the customer sees the signal on the chart, the signal indicates good or very good At the time, the rotation of the outdoor antenna can be stopped, and this orientation is taken as the optimal orientation of the outdoor antenna. At this time, the corresponding power and gain values are acquired and recorded. The preset big data analysis platform collects massive signal data in advance, and performs pre-training based on the characteristics of the collected signal data to model and analyze the signal strength. Alternatively, the signal strength of the device can be checked through the mobile terminal. When the user finishes rotating the outdoor rotating antenna, the mobile terminal is sent an instruction to end receiving the data of the outdoor antenna of the repeater, and when the instruction of ending the data of the outdoor antenna of the repeater is received, the signal strength value of the outdoor antenna of the repeater is finished. . Obtain the maximum signal strength value of the outdoor antenna of the repeater from the recorded signal strength value of the outdoor antenna, prompt the user to rotate the outdoor antenna to the orientation corresponding to the maximum signal strength value according to the maximum signal strength value, and fix the outdoor antenna, the orientation is For the strongest azimuth of the outdoor antenna, obtain and record the corresponding power and gain values.

Step S505: Prompt the installation data to the user, so that the user installs the device according to the installation data.

In the embodiment of the present application, the obtained installation data is prompted to the user, specifically, the obtained installation data may be prompted to the user through the form of mobile terminal graphic display or voice playback, so that the user can perform the device according to the installation data installation.

In one embodiment, prompting the installation data to the user to enable the user to install the device according to the installation data includes: mapping the maximum signal strength value of the outdoor antenna of the repeater to the maximum signal strength value The gain value of the user is prompted to enable the user to install the device. In specific applications, when the installation data obtained is the maximum signal strength value of the outdoor antenna of the repeater and the gain corresponding to the maximum signal strength value, the maximum signal strength value of the outdoor antenna of the repeater and the gain corresponding to the maximum signal strength value The value prompts the user. Specifically, the user can be prompted through the mobile terminal graphic display or voice playback. The user can arrange the position of the outdoor antenna according to the maximum signal strength value of the outdoor antenna of the repeater, and then according to the repeater The gain value corresponding to the maximum signal strength value of the outdoor antenna is used to arrange the indoor antenna. If the user can adjust the position of the indoor antenna of the repeater according to the gain and power corresponding to the maximum signal strength value, when the gain and power displayed in the mobile terminal and the maximum signal strength value correspond to the gain and power difference within the preset threshold range When prompted, the user is prompted to install the indoor antenna at the current corresponding indoor antenna orientation.

In one embodiment, the management method in this embodiment further includes the steps of the monitoring method in Embodiment 1 and/or Embodiment 2. For details, refer to the description in Embodiment 1 and/or Embodiment 2. Repeat.

It can be seen that in the embodiments of the present application, upon receiving the instruction to install the device, according to the device type, the corresponding installation mode is entered, and the installation data of the device is obtained, and the installation data is prompted to the user. The installation data installs the device, which can improve the management efficiency of the device when the device is installed.

Example 6

The embodiment of the present application is a further illustration of the fifth embodiment. For the same or similar parts of this embodiment and the fifth embodiment, please refer to the relevant description of the fifth embodiment, which is not repeated here. As shown in FIG. 6, the above management The method also includes:

Step S601: If a user's request instruction for online customer service assistance is received, query whether there is online customer service corresponding to the device type;

In the embodiment of the present application, if the user needs help when installing or using the device, he can input an online customer service help request instruction on the mobile terminal, and when the mobile terminal receives the user's online customer service help request instruction , You can check whether there is online customer service corresponding to the device type. Specifically, a query instruction can be sent to the server through the mobile terminal, and the server detects whether there is an idle online customer service, and returns the result to the mobile terminal.

Step S602: If there is online customer service corresponding to the device type, notify the online customer service to provide corresponding services to the user;

In the embodiment of the present application, when the server detects that there is an idle online customer service, it will automatically assign online customer service to the customer for technical support and consultation. The server automatic assignment of customer service may be a random assignment of online customer service for technical support and consultation, or According to the historical workload of online customer service within the preset time, the online customer service will be assigned priority for technical support and consultation. The automatic distribution method can be set in advance, which is not limited here. The server returns to the mobile terminal that the customer service is online. Notify the assigned online customer service to provide the corresponding service for the user. Specifically, the online customer service can be directly assigned through the server to automatically assign the assigned online customer service to provide the corresponding service to the user, or the server can be assigned to the mobile terminal Returning the result of assigning customer service, the mobile terminal sends an instruction to notify the assigned online customer service to provide the corresponding service for the user. The communication connection between the mobile terminal and the customer service terminal is established through the server, and the online customer service on the customer service terminal can provide corresponding services for the user.

Step S603, if there is no customer service online, the user is prompted to leave a technical support message through a pre-set message interface;

In the embodiment of the present application, if there is no customer service online, the user is prompted to leave a technical support message through a pre-set message interface, briefly describing the questions to be consulted and his contact information; if the server returns a result to the mobile terminal is not When the customer service is online, when the mobile device receives the information that there is no customer service online, it prompts and guides the customer to briefly describe the problem that needs to be consulted through the message interface and attaches his own contact information, and sends it to the server. Information and contact customers.

Step S604: If the message information input by the user is obtained, when it is found that there is a corresponding online customer service, the corresponding customer service is notified to provide services for the user.

In the embodiment of the present application, if the message information input by the user is obtained, when it is found that the corresponding online customer service exists, the corresponding customer service is notified and reminded to provide services for the user. When the user message includes the problem to be solved and the customer's contact information, the customer service can provide the corresponding service to the user according to the problem to be solved and the contact method.

In one embodiment, the management method further includes: if the user receives a self-help request instruction, prompting the user to enter the keyword of the problem to be solved; based on the keyword of the problem to be solved and the problem pre-stored in the database Matching keywords; prompting the user with a solution in the database that corresponds to the problem with the largest degree of keyword matching for the problem to be solved. It is also possible to store keywords of different problems of different device types and solutions of different problems in the database in advance for users to perform self-service. The database can be stored locally or on a server. When obtaining the user's request instruction to input self-help, the user is prompted to enter the keyword of the problem to be solved, and the keyword to solve the problem is matched with the keyword of the problem stored in the database in advance, and the problem with the largest matching degree in the database is corresponded to Of the solution prompts the user through voice or display. For example, you can reply to the product series and specific equipment models you need to know. You can then display the data specifications under the model of the device, the user manual, and the use and installation video.

It can be seen that in the embodiments of the present application, upon receiving the instruction to install the device, according to the device type, the corresponding installation mode is entered, and the installation data of the device is obtained, and the installation data is prompted to the user. The user can refer to the corresponding The installation data installs the equipment, which enables effective management of equipment installation operations and improves management efficiency. And when the user encounters problems and needs help, online customer service consultation can be conducted, which can further improve the management efficiency of the device.

Example 7

An embodiment of the present application provides a device management method. The management method in this embodiment may be applied to and executed by a terminal device such as a mobile terminal, and may be specifically implemented by running application software (such as an APP) in the mobile terminal. The managed device may be a repeater signal amplifying device such as a repeater device for expanding signal coverage and improving communication signal quality, industrial information equipment, smart home equipment, or other types of equipment. As shown in FIG. 7, the above management method includes:

Step S701: When receiving an instruction to install a device, obtain the type of the device;

In the embodiments of the present application, the device includes, but is not limited to, an Internet of Things monitoring module and an Internet of Things intelligent hardware.

Step S702: Enter the corresponding installation mode according to the device type;

Step S703: Establish a communication connection between the mobile terminal and the device in the installation mode;

Step S704, obtaining installation data of the device;

Step S705: Prompt the installation data to the user, so that the user installs the device according to the installation data.

In the embodiment of the present application, the above steps S701, S702, S703, S704, and S705 are the same as or similar to the above steps S501, S502, S503, S504, and S505, respectively. For details, refer to the related descriptions of steps S501 to S505. I will not repeat them here.

Step S706: When the mobile terminal establishes a communication connection with the device, acquire the identification information of the device;

In the embodiment of the present application, after obtaining the instruction after the user successfully installs the device, when it is detected that the mobile terminal establishes a communication connection with the device, the device identification information is obtained.

Step S707: Send the identification information and registration information to the server for registration;

Step S708, when receiving login information from the server that is successfully registered, send the login information to the device, so that the device establishes the device and the server when receiving the login information Communication connection between

Step S709: Obtain the operation status information of the device from the device, and if the operation status information acquisition from the device fails, obtain the operation status information of the device from the server;

Step S710: After acquiring the operation state information, if a control instruction for the device is received, the control instruction is sent to the device to control the device.

In the embodiment of the present application, the above steps S706, S707, S708, S709, and S710 are the same as or similar to the above steps S101, S102, S103, S104, and S105, respectively. For details, please refer to the relevant descriptions of steps S101 to S105. I will not repeat them here.

It can be seen that in the embodiment of the present application, in the first aspect, when receiving the instruction to install the device, according to the type of device, the corresponding installation mode can be entered, and the installation data of the device can be obtained to prompt the user of the installation data , Users can refer to the corresponding installation data to install the device, so as to achieve effective management of device installation operations and improve management efficiency. In the second aspect, when the mobile terminal establishes a communication connection with the device, the operating state information of the device can be obtained from the device, and if the obtaining of the operating state information from the device fails, the server can obtain the Operation status information of the device; after acquiring the operation status information, if a control instruction for the device is received, the control instruction is sent to the device to control the device. The user can judge whether the device is in a normal working state according to the operating status information of the device, and send control commands to control the device, so as to control the device for debugging and other operations, can effectively monitor the device, and realize effective management of the device and Can improve management efficiency.

Example 8

An embodiment of the present application provides a device management device, which can be applied to a mobile terminal, and the management device is used to perform the steps in the above management method. As shown in FIG. 8, the management device 800 includes:

The receiving module 801 is configured to acquire the type of the device when receiving an instruction to install the device;

In one embodiment, the management apparatus further includes: a fourth acquisition module for acquiring a pre-stored installation process corresponding to the device type; a second prompt module for prompting the user to perform equipment according to the installation process installation.

The entry module 802 is used to enter a corresponding installation mode according to the device type;

In one embodiment, the entry module is specifically configured to enter an installation mode corresponding to the repeater if the device type is detected as a repeater.

The establishment module 803 is configured to establish a communication connection between the mobile terminal and the device in the installation mode;

The third obtaining module 804 is used to obtain the installation data of the device;

In one embodiment, the third acquisition module includes: a start recording unit, which is used to start acquiring and recording the signal strength value of the outdoor antenna of the repeater when receiving an instruction to start acquiring data of the outdoor antenna of the repeater; and end the recording The unit is used to end acquiring the signal strength value of the outdoor antenna of the repeater when receiving the instruction to end acquiring the data of the outdoor antenna of the repeater; the acquiring unit is used to acquire the direct signal from the recorded signal strength value of the outdoor antenna The maximum signal strength value of the outdoor antenna of the broadcasting station, and obtaining a gain value corresponding to the maximum signal strength value.

In one embodiment, the management apparatus further includes: a judgment module for judging whether the preset installation requirements corresponding to the device type are satisfied according to the installation data; and a third prompt module for The preset installation requirements prompt the user that the installation data of the device meets the requirements.

The first prompting block 805 is used to prompt the installation data to the user, so that the user can install the device according to the installation data.

In one embodiment, the first prompting module is specifically configured to prompt the user of the maximum signal strength value of the outdoor antenna of the repeater and the gain value corresponding to the maximum signal strength value to enable the user to install the device.

In one embodiment, the management device further includes: a query module, which is used to query whether there is online customer service corresponding to the device type if a user's request for online customer service assistance is received; the first notification module is used to If there is online customer service corresponding to the device type, the online customer service is notified to provide the corresponding service for the user; the fourth prompt module is used to prompt the user to send a pre-set message if there is no customer service online The interface carries out technical support messages; the second notification module is used to notify the corresponding customer service to provide services to the user when the corresponding online customer service is found if the message information input by the user is obtained.

In one embodiment, the management device further includes: a fifth prompt module, which is used to prompt the user to enter the keyword of the problem to be solved if the user receives a self-help request instruction; a matching module is used to The keyword of the problem to be solved matches the keyword of the problem pre-stored in the database; the sixth prompt module is used to match the solution in the database corresponding to the problem with the highest degree of matching of the keyword of the problem to be solved to the user Prompt.

The first obtaining module 806 is configured to obtain the identification information of the device when the mobile terminal establishes a communication connection with the device; wherein the device includes an Internet of Things monitoring module;

The first sending module 807 is configured to send the identification information and registration information to the server for registration;

The second sending module 808 is configured to, when receiving login information from the server after successful registration, send the login information to the device, so that when the device receives the login information, it establishes A communication connection between the device and the server;

The second obtaining module 809 is configured to obtain the operating state information of the device from the device, and if the obtaining of the operating state information from the device fails, obtain the operating state information of the device from the server;

The control module 810 is configured to send the control instruction to the device to control the device when the control command for the device is received after acquiring the operating state information.

In one embodiment, the control module includes: a receiving unit for receiving the user's mode selection instruction; a display unit for displaying the corresponding control interface according to the mode selection instruction; and a sending unit for receiving the user The control parameter information input in the control interface is sent to the device to control the device.

In one embodiment, the management device further includes: a display module configured to determine a permission mode of the corresponding account according to the login information, and display display information corresponding to the permission mode according to the operating state information; wherein, The permission mode includes one or more modes of common user permission mode, engineer permission mode and administrator permission mode.

In one embodiment, the management device further includes: a detection module for detecting whether the operating state information of the device is in a preset abnormal operating state; a reminder module for if the operating state information is in the abnormal state In the running state, the preset abnormal reminder event is executed.

Example 9

An embodiment of the present application provides a device monitoring system. For the parts that are the same as or similar to the fourth embodiment, reference may be made to the related description of the fourth embodiment, and details are not described here. As shown in FIG. 4, the shown monitoring system 400 Including: mobile terminal 401, device 402 and server 403;

In one embodiment, the mobile terminal 401 can implement the following steps of the management method by running application software (such as APP) in the mobile terminal:

1. Equipment installation

1. The device can be scanned first, specifically the Bluetooth signal of the device can be searched. When a device that satisfies the preset rule is searched and the device information is displayed, the device information includes but is not limited to the device name, device serial number, Bluetooth signal strength One or more messages.

2. Register the device through the application software in the mobile terminal, which can specifically receive the identification information sent by the device, or scan the identifier in the device through the application software in the mobile terminal to obtain the identification information of the device, such as scanning The two-dimensional code of the device, and sends the identification information of the device to the server to register the device in the user's account.

3. Activate the device, specifically obtain the device's login information and authentication information from the server, the authentication information includes but is not limited to Bluetooth communication authentication information, MQTT authentication information, server address and port number, etc. Send the login information and the authentication information to the device, configure the wifi or mobile data network of the device, and then trigger the device to establish a connection with the server.

4. Debug the device, and display the corresponding preset mode according to the account information of the user login, such as the professional mode for professional users or the guide mode for ordinary users; the professional mode can display the professional parameter interface, and the user manually adjusts and sets related parameters; Of course, for different device types, the displayed parameters and interface will be different. Can be set according to the actual application. The boot mode can guide the user to configure related parameters through a script prepared by default. Of course, the steps of the boot will be different for different device types, and can be written according to actual needs.

2. Equipment management

1. The relevant information (such as running status or other information) of the device can be displayed through the preset dashboard. The dashboard display of different interfaces can be preset according to the user's category. For example, ordinary users and professional users (such as professional engineers) can be preset separately. ), the dashboard display interface for users such as administrators. The device status displayed on the dashboard can be obtained from the server. When the mobile terminal is offline, it can display the device status information cached at the most recent time, and give the prompt information of the offline status.

2. Multiple devices can be managed, and multiple devices can be registered in the same user's account, and can be classified and managed according to the area and/or device type of the device, of course, the user can customize the group management of the device.

3. Remote management of the device, after the user selects the device, you can view the operating status information of the device and change the parameter information of the device. Different device types, the parameter interface seen by the user will be different, according to the identification information of the device Identify the type of device and display the parameter interface according to the type of device.

3. Display events

1. Display device events, which can display the list of device events pushed from the server, such as device alarm events, device abnormal operation events (key parameter modification), device status change events (such as device registration success, device activation success, and device offline notification, etc.) ). It can also include: the time when the event occurred, the device type, device name, device installation location, and device status change; by default, the most recent events are displayed. Users can also search and filter the displayed device events. The filtering methods include the device type, the time when the event was generated, and the status of the device; users cannot delete and edit events.

2. Display user events, which can display a list of events about users pushed by the server to the APP, including: user password modification, user password input error, user login using other devices, user login in other locations and other events. The user can search and filter the displayed user events, and the filtering method includes the event type, the time when the event is generated, etc.; the user cannot delete and edit the event.

3. Display the application software events in the mobile terminal, and can display the events about the APP pushed to the APP by the server, including: operation guidance, version update, information pushed by the local administrator broadcast, and the response of the user feedback information. The user can search and filter the displayed user events, and the filtering method includes the event type, the time when the event is generated, etc.; the user cannot delete and edit the event.

4. Explore

1. Select the installation location of the device or receiving antenna. The application software of the mobile terminal can measure and record the signal strength (RSRP) of the current location. After measuring several points, the application software selects the appropriate location in the measurement record and recommends the user to choose Receive antenna or equipment installation location.

2. Signal quality measurement, you can measure the signal strength (RSRP), signal-to-noise ratio (SINR) and base station information of the specified mobile network supported by the current sim card through the application software of the mobile terminal.

3. Product selection recommendation, through the application software of the mobile terminal, the product list information of the user's region can be read from the server; the user can filter the equipment according to the operator, frequency band, price, and coverage area supported by the device; if the user needs to purchase, Need to jump to the local website to buy.

5. User management

1. Users can register a new user account through the mobile terminal application software, modify their own login password and email address; users can view their virtual account balance and recharge the account through Paypal (can they support VISA/MASTER credit card recharge); Regional administrators, customers, and engineers can add, freeze, and delete subordinate users, and can modify the user group to which the subordinate users belong; after freezing the subordinate users, the user cannot log in to the application software; users can create, modify, and delete user groups, and set users The permission level of the group (engineer), which binds the user group and the device group; when deleting the user group, you need to confirm that the user group is empty.

2. The user can set whether the message notification pops up, and different message types are set independently to set the message reminder.

3. The user can submit comments, suggestions and bugs about the device and APP to the server; when submitting feedback information, the user needs to specify the type of feedback information.

4. When reading the latest APP version number from the server, if it is newer than the current version number, a prompt to update the version will pop up, the user confirms the updated version number, if the mobile terminal is Android version, jump to the GooglePlay store (whether to consider the server Direct download, which requires the device to start debugging mode), the mobile terminal is the IOS version to jump to the app store.

5. The version information and copyright information of the application software can be displayed according to the user's instructions for viewing the application software of the mobile terminal. The user can choose the language of the application software (Chinese/English, reserved for future expansion of interfaces in other languages).

In one embodiment, the device 402 may implement the following functions:

1. Equipment management

1. Equipment status monitoring, monitoring equipment operating status parameters, and converting operating status information into unified unit operating status information.

2. Device reporting management, detection of device abnormal status and alarm processing, can send the device's operating status information and abnormal status and other information to the mobile terminal and/or server.

3. Device log, statistical information on device operation data.

4. Firmware upgrade, you can upgrade the firmware of the device through the device's partial interface (such as wifi interface).

2. MQTT service

You can connect the device to the server through the MQTT protocol and pass the authentication to establish a stable connection with the server. When the connection status changes, the changed status is uploaded to the server through the MQTT protocol; after the server-side device parameters change, the changed parameters are synchronized to the device through the MQTT protocol. Through MQTT protocol, the working status log statistics of the device are uploaded to the server regularly; through MQTT protocol, the server firmware can be remotely upgraded; when the device is connected to the server, two-way authentication must be performed, and the transmitted data packets must be encrypted.

3. The device can also communicate with other devices via Bluetooth; the device should perform secondary authentication in addition to the connection password for the connected connection. After the Bluetooth connection, the device must be authenticated again. If the authentication fails, the device will actively disconnect Bluetooth connection; use binary data communication when communicating. The device can also be connected to mobile terminals or device processes via wifi. The device initially works in Station mode and can be connected to other wifi hotspots after configuration. The device can detect and maintain the wifi status and maintain the connection with the server. Of course, the device can also use mobile data network communication, and the device should be connected to the network by dialing.

In one embodiment, the server 403 may implement the following functions:

1. User interface (such as including WEB interface and WEB API interface)

1. User management, users can register, log in, log out, change passwords; ordinary users use mailbox to register, the server sends a verification email to the mailbox specified by the user, and the registration is successful after the verification is successful. Professional engineers can add, freeze, and delete sub-users, and modify the user group to which the sub-users belong. Users, customers, and engineer users can check their virtual account balances and recharge their accounts via Paypal (can they support VISA/MASTER credit card recharge).

2. User group management, users can add, modify, and delete user groups; users can set device groups for user group management.

3. Device management, the user can bind the device to the account, or share the device for other users; after the user selects a device in the remote device group, the user can view the status of the device and change the device parameters ; Different device types, the parameter interface that users see will be different. Ordinary users can only view and control some basic parameters, and engineers and above can view and control all parameters. Customers, engineers, and regional administrators can set alarm push and automatic processing strategies; the alarm push strategy includes setting alarm items and related receiving personnel; the automatic processing strategy includes setting alarm items and parameter values that need to be set. Customers, engineers, and regional administrators can remotely restart specified devices; upgrade device firmware, you can upgrade the same type of devices in batches, or you can upgrade a single device. The device location can be displayed on the map.

4. Device group management, users can create, modify and delete custom device groups; users can edit the device list of device groups; users can modify the access and control rights of device groups;

5. The user can submit comments, suggestions, BUG, etc. about the device and APP; when submitting feedback information, the user needs to specify the type of feedback information.

6. In the mall, the server can display the product list information in the region where the user is located; the user can filter the equipment according to the operator, frequency band, price, and coverage area supported by the device; if the user needs to purchase, they need to jump to the official website of the region to buy.

7. Log information, users can view, search and filter the displayed device report events, the filtering method includes device type, time of event generation, and device status; device reported events include device alarm events and device abnormal operation events (key parameters Modification), device status change events (device registration success, device activation success, device offline notification, etc.); the content of the event includes: the time of the event, device type, device name, device installation location, and device status change;

2. Through the management interface (WEB interface): regional administrators can view various information feedback from users and can reply to the specified information; design and produce html push information to be published to the server, and designate different user groups to receive push information; Regional administrators can set the official website address, information capture cycle, or manually synchronize the product information of the server and the official website; set the billing mode of the specified user group, and the billing mode includes monthly, annual, device quantity, and discount.

3. Through the device interface (MQTT protocol) interface: when the device establishes a connection with the server for the first time, the device information is registered to the server; after the device status changes, the changed information is automatically updated to the server; the device parameters saved on the server change After that, the server automatically pushes the changed parameters to the device; the server can push the device's firmware package to the device; after the firmware is pushed, the device automatically completes the upgrade; the server can push the device's firmware package to the device; after the firmware is pushed , The device automatically completes the upgrade.

4. Through the operation and maintenance interface (WEB interface): can monitor the status information of each server, including online status, CPU, memory, and hard disk usage; monitor the status of each service, CPU and memory usage, etc.; you can set the service Operating parameters; abnormal state detection of servers and applications; abnormal thresholds for various status information can be set; interfaces provided by third-party services (such as Youmeng) can be used to aggregate and display relevant statistical information; the status of all devices can be viewed and controlled, Alarm information, operation log information; maintain parameter information and interface configuration of different device types; upload firmware of different types of devices to the server, upload new version of APP to the server; when the server and application work abnormally, the server sends SMS and email to the specified user.

Example 10

As shown in FIG. 9, it is a schematic structural diagram of a mobile terminal provided by an embodiment of the present application. The mobile terminal 900 includes a processor 901, a memory 902, and a computer program 903 stored in the memory 902 and executable on the processor 901. When the processor 901 executes the computer program 903, the steps in the embodiments of the device monitoring method and/or device management method are implemented.

Exemplarily, the computer program 903 may be divided into one or more units/modules, and the one or more units/modules are stored in the memory 902 and executed by the processor 901 to complete the application. The one or more units/modules may be a series of computer program instruction segments capable of performing specific functions. The instruction segments are used to describe the execution process of the computer program 903 in the mobile terminal 900. For example, the above computer program 903 may be divided into a first acquisition module, a first sending module, a second sending module, a second acquisition module, a control module, or a receiving module, an entry module, a building module, and a third acquisition module , The first prompting block, the first acquiring module, the first sending module, the second sending module, the second acquiring module, the control module, and the specific functions of each module have been described in Embodiment 3 or Embodiment 6 above, here Not repeat them.

The mobile terminal 900 may be a mobile device such as a mobile phone, a notebook, a palmtop computer, or the like. The above mobile terminal 900 may include, but is not limited to, a processor 901 and a memory 902. Those skilled in the art may understand that FIG. 9 is only an example of the mobile terminal 900, and does not constitute a limitation on the mobile terminal 900, and may include more or less components than shown, or combine certain components, or different components. For example, the above mobile terminal 900 may further include input and output devices, network access devices, buses, and the like.

The so-called processor 901 may be a central processing unit (Central Processing Unit (CPU), can also be other general-purpose processors, digital signal processors (Digital Signal Processor, DSP), application-specific integrated circuits (Application Specific Integrated Circuit (ASIC), ready-made programmable gate array (Field-Programmable Gate Array, FPGA) or other programmable logic devices, discrete gates or transistor logic devices, discrete hardware components, etc. The general-purpose processor may be a microprocessor or the processor may be any conventional processor or the like.

The above memory 902 may be an internal storage unit of the mobile terminal 900, such as a hard disk or a memory of the mobile terminal 900. The memory 902 may also be an external storage device of the mobile terminal 900, for example, a plug-in hard disk equipped on the mobile terminal 900, a smart memory card (Smart Media Card, SMC), a secure digital (SD) card, and a flash memory Card (Flash Card) etc. Further, the memory 902 may include both the internal storage unit of the mobile terminal 900 and the external storage device. The memory 902 is used to store the computer program and other programs and data required by the mobile terminal 900. The above-mentioned memory 902 may also be used to temporarily store data that has been output or will be output.

Those skilled in the art can clearly understand that, for convenience and conciseness of description, only the above-mentioned division of each functional unit and module is used as an example for illustration. In practical applications, the above-mentioned functions may be allocated by different functional units, Module completion means that the internal structure of the above device is divided into different functional units or modules to complete all or part of the functions described above. In the above embodiments, the description of each embodiment has its own emphasis. For a part that is not detailed or recorded in an embodiment, you can refer to the related descriptions of other embodiments. Those of ordinary skill in the art may realize that the units and algorithm steps of the examples described in conjunction with the embodiments disclosed herein can be implemented by electronic hardware, or a combination of computer software and electronic hardware. Whether these functions are executed in hardware or software depends on the specific application of the technical solution and design constraints.

In the embodiments provided in this application, it should be understood that the disclosed device and method may be implemented in other ways. For example, the device embodiments described above are only schematic. For example, the division of the above-mentioned modules or units is only a division of logical functions. In actual implementation, there may be other divisions, for example, multiple units or components may be combined Or it can be integrated into another system, or some features can be ignored or not implemented. In addition, the displayed or discussed mutual coupling or direct coupling or communication connection may be indirect coupling or communication connection through some interfaces, devices or units, and may be in electrical, mechanical or other forms.

The units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place or may be distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the objectives of the solutions of the embodiments of the present application.

In addition, each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units may be integrated into one unit. The above integrated unit may be implemented in the form of hardware or software functional unit.

If the above integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it may be stored in a computer-readable storage medium. Based on this understanding, the present application can implement all or part of the processes in the methods of the above embodiments, and can also be completed by instructing relevant hardware through a computer program. The above computer program can be stored in a computer-readable storage medium, and the computer program When executed by the processor, the steps of the foregoing method embodiments may be implemented. Wherein, the above-mentioned computer program includes computer program code, and the above-mentioned computer program code may be in the form of source code, object code, executable file or some intermediate form. The above computer readable medium may include: any entity or device capable of carrying the above computer program code, recording medium, U disk, removable hard disk, magnetic disk, optical disk, computer memory, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), electrical carrier signals, telecommunication signals, and software distribution media. It should be noted that the content contained in the above computer-readable medium can be appropriately increased or decreased according to the requirements of legislation and patent practice in jurisdictions. For example, in some jurisdictions, according to legislation and patent practice, computer-readable media are not Including electrical carrier signals and telecommunications signals.

The above-mentioned embodiments are only used to illustrate the technical solutions of the present application, not to limit them; although the present application has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that they can still implement The technical solutions described in the examples are modified, or some of the technical features are equivalently replaced; and these modifications or replacements do not deviate from the spirit and scope of the technical solutions of the embodiments of the present application. Within the scope of protection of this application.

Claims

A device monitoring method, characterized in that it includes:

When the mobile terminal establishes a communication connection with the device, the identification information of the device is obtained; wherein, the device includes an Internet of Things monitoring module;

Send the identification information and registration information to the server for registration;

When receiving login information from the server that is successfully registered, send the login information to the device, so that the device establishes communication between the device and the server when receiving the login information connection;

Acquiring the operating state information of the device from the device, and if obtaining the operating state information from the device fails, acquiring the operating state information of the device from the server;

After acquiring the operation state information, if a control instruction for the device is received, the control instruction is sent to the device to control the device.
The monitoring method according to claim 1, wherein the operation status information of the device is acquired from the device, and if the operation status information acquisition from the device fails, the operation of the device is acquired from the server After the status information, it also includes:

Determine the permission mode of the corresponding account according to the login information, and display the display information corresponding to the permission mode according to the operating state information; wherein, the permission mode includes the general user permission mode, the engineer permission mode and the administrator permission mode One or more patterns.
The monitoring method according to claim 1, wherein the operation status information of the device is acquired from the device, and if the operation status information acquisition from the device fails, the operation of the device is acquired from the server After the status information, it also includes:

Detecting whether the operating state information of the device is in a preset abnormal operating state;

If the operation state information is in the abnormal operation state, a preset abnormal reminder event is executed.
The monitoring method according to claim 1, wherein if the control instruction to the device is received, sending the control instruction to the device to control the device includes:

Receive user's mode selection instruction;

Display the corresponding control interface according to the mode selection instruction;

Sending the control parameter information to the device according to the control parameter information input by the receiving user in the control interface to control the device.
The monitoring method according to claim 1, wherein the acquiring the identification information of the device when the mobile terminal establishes a communication connection with the device includes:

When the mobile terminal and the device establish a communication connection via Bluetooth, acquire the identification information of the device;

or,

When the mobile terminal and the device establish a communication connection through wifi, the identification information of the device is acquired.
A device management method, characterized in that the management method includes:

When receiving an instruction to install a device, obtain the type of the device;

According to the device type, enter the corresponding installation mode;

Establishing a communication connection between the mobile terminal and the device in the installation mode;

Obtain the installation data of the device;

Prompt the installation data to the user so that the user can install the device according to the installation data.
The management method according to claim 6, wherein after acquiring the installation data of the device, the method further comprises:

According to the installation data, determine whether the preset installation requirements corresponding to the device type are met;

If the preset installation requirements are met, the installation data of the user equipment is prompted to meet the requirements.
The management method according to claim 6, wherein after receiving the instruction to install the device, after acquiring the type of the device, the method further comprises:

Obtain the pre-stored installation process corresponding to the device type;

The user is prompted to install the device according to the installation process.
The management method according to claim 8, wherein the management method further comprises:

If a user's request instruction for online customer service assistance is received, it is queried whether there is online customer service corresponding to the device type;

If there is online customer service corresponding to the device type, notify the online customer service to provide corresponding services to the user;

If there is no customer service online, the user is prompted to leave a technical support message through the pre-set message interface;

If the message information input by the user is obtained, when it is found that the corresponding online customer service exists, the corresponding customer service is notified to provide services for the user.
The management method according to claim 8, wherein the management method further comprises:

If the user receives a self-help request instruction, the user is prompted to enter keywords for the problem to be solved;

Match the keyword of the problem to be solved with the keyword of the problem pre-stored in the database;

Prompt the user with a solution in the database corresponding to the problem with the largest matching of keywords of the problem to be solved.
The management method according to claim 6, wherein entering the corresponding installation mode according to the device type includes:

If it is detected that the device type is a repeater, it enters the installation mode corresponding to the repeater.
The management method according to claim 11, wherein obtaining installation data of the device includes:

When receiving the instruction to start acquiring the data of the outdoor antenna of the repeater, start to acquire and record the signal strength value of the outdoor antenna of the repeater;

When receiving the instruction to end acquiring the data of the outdoor antenna of the repeater, the acquisition of the signal strength value of the outdoor antenna of the repeater is ended;

From the recorded signal strength value of the outdoor antenna, obtain the maximum signal strength value of the outdoor antenna of the repeater, and obtain a gain value corresponding to the maximum signal strength value.
The management method according to claim 12, wherein prompting the installation data to the user to enable the user to install the device according to the installation data includes:

The maximum signal strength value of the outdoor antenna of the repeater and the gain value corresponding to the maximum signal strength value are prompted to the user to enable the user to install the device.
The management method according to any one of claims 6 to 13, further comprising the monitoring method according to any one of claims 1 to 5.
A terminal device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that, when the processor executes the computer program, it is implemented as claimed in claims 1 to 5 The step of any one of the monitoring methods or the management method of any one of 6 to 14.