JP2003067632A - Information providing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make performable customer management and information provision by using a portable telephone set. SOLUTION: A customer requests the provision of desired information by operating the portable telephone set 30 and requests printing in a printer 50 in a store of a prescribed store code. A server 1 retrieves the information from an information DB corresponding to the request from the portable telephone set 30 received by a transmission/reception part 6 under the control of a control part 5 and transmits the information to the store 20 corresponding to the store code. The information received by the transmission/reception part 41 of a personal computer 40 is supplied to a storage device 45 and stored under the control of the control part 42. The information is supplied to the printer 50 and printed on paper 60 by the printer 50. The customer can browse the information while siting on a seat holding a paper 60 and drinking and eating.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information providing method, and more particularly to an information providing method capable of easily receiving desired information provided on the go.

[0002]

2. Description of the Related Art In recent years, with the spread of mobile phones, it has become possible to use the mobile phones to connect to the Internet and service providers to collect desired information, reserve tickets, and carry out mobile banking. There is. Also,
There are also companies that provide information to mobile phones for the purpose of attracting customers or collect personal data of customers by member registration and manage the customers.

[0003]

However, it is not possible to collect the action range, action time, preference, etc. of the owner of the mobile phone in real time. In addition, while using a mobile phone, while the customer is away from home, the information that the customer needs (for example, business information such as stock information and various information including hobby information such as fortune telling) is printed on paper. There has never been a service to offer.

The present invention has been made in view of such a situation, and it is possible to collect and analyze the trend of the customer and provide the information required by the customer on the go, using the mobile phone. To do so.

[0005]

According to a first aspect of the present invention, there is provided an information providing method, wherein an information providing device installed in a store connected to a server via a network provides information requested by a mobile terminal. A method of providing the mobile terminal,
The method includes request data for requesting the provision of information and a step of transmitting a store identification code for identifying a store to which the information is provided to the server, and the server stores the request data and the store identification code transmitted from the mobile terminal. An information providing device for a store, which includes a step of receiving, a step of searching the database for information to be provided based on the request data, and a step of transmitting the information obtained by the search to a store corresponding to the store identification code. Is characterized by providing information. In addition, the server stores customer information regarding the owner of the mobile terminal that has transmitted the request data, and based on the customer information, transmits information corresponding to the owner to the store corresponding to the store identification code to provide store information. The device may be adapted to provide information. In addition, the information providing device,
The information can be printed on a predetermined sheet.
In the information providing method according to the present invention, the mobile terminal transmits request data requesting the provision of information and a store identification code for specifying a store to which the information is provided, and the server sends the store identification code from the mobile terminal. Receives the request data and store identification code sent, searches the database for information to be provided based on the request data, sends the information obtained by the search to the store corresponding to the store identification code, The information providing device provides the above information.

[0006]

DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 shows an example of the configuration of an embodiment of a customer management system to which the information providing method of the present invention is applied. As shown in the figure, the customer management system includes a server 1, a personal computer 40 installed in the store 20, and a printer 50. The server 1 and the personal computer 40 are the network 1
It is connected to 0, and various kinds of information can be transmitted and received.

The server 1 identifies the customer's identification information, action range,
A storage device 2 that stores information regarding a time zone of action, preferences, and the like as a customer database (DB), and a storage device 3 that stores various types of information that the customer desires as an information DB,
The store code of each store and the address of each store on the network (for example, IP (internet protocol)
l) a correspondence table in which addresses are associated with each other, a storage device 4 that stores position information indicating the position of each store on the map as a store DB, a control unit 5 that controls each unit, and a store via a network Transmitter / receiver 6 for transmitting / receiving various information to / from 20
It consists of and.

A personal computer 40 is installed in the store 20, and a printer 50 is connected to the personal computer 40. In addition, in the store 20,
A customer who owns the mobile phone 30 is entering the store.

The personal computer 40 is the server 1
A transmission / reception unit 41 that receives information transmitted from the server 1 via the network 10 and transmits customer information and the like to the server 1; a storage device 45 that stores the information received by the transmission / reception unit 41; It is composed of an operation unit 43 for inputting commands and data, a display unit 44 for displaying various kinds of information, and a control unit 42 for controlling each unit.

Next, the processing procedure of the server 1 will be described with reference to the flow chart shown in FIG. First, in step S1, the control unit 5 of the server 1 determines whether or not the transmission / reception unit 6 has made an information provision request to the mobile phone (mobile terminal) 30 to provide predetermined information at a predetermined store. Is determined. That is, it is determined whether or not the data requesting the predetermined information and the store code of the store that wants to be provided with the information, which are transmitted from the mobile phone 30, are received by the transmitting / receiving unit 6.

As a result, when it is determined that there is no information provision request for requesting provision of predetermined information from the mobile phone 30, the processing of step S1 is repeatedly executed. On the other hand, when it is determined from the mobile phone 30 that there is an information provision request for requesting provision of predetermined information at a predetermined store, the process proceeds to step S2.

In step S2, the control unit 5 searches the information DB of the storage device 3 for the information requested by the mobile phone 30. Next, in step S3, the control unit 5 searches the store DB of the storage device 4 for the address corresponding to the store code of the store providing the above information, which is transmitted from the mobile phone 30. The store DB stores the store code and the address of each store in association with each other, and the store code can be used as a search key to search for the corresponding address.

Next, in step S4, the controller 5
Supplies the information retrieved from the information DB to the transmission / reception unit 6 and instructs the transmission / reception unit 6 to transmit the information retrieved from the information DB to the address corresponding to the store code of the store retrieved from the store DB. The transmission / reception unit 6 that has received the command from the control unit 5 sends information D
The information retrieved from B is transmitted to the address corresponding to the store code of the store retrieved from the store DB. Then, the process ends.

Next, the processing procedure of the personal computer 40 will be described. First, in step S11, the control unit 42 determines whether the transmission / reception unit 41 has received the information transmitted from the server 1 via the network 10. As a result, when it is determined that the transmission / reception unit 41 has not received the information transmitted from the server 1 via the network 10, step S11
The process of is repeatedly executed. On the other hand, when it is determined that the transmission / reception unit 41 has received the information transmitted from the server 1 via the network 10, the process proceeds to step S12.

In step S12, the control unit 42
Stores the information received by the transmitter / receiver 41 in the storage device 4
5 and store. Next, in step S13, the control unit 42 reads the information stored in the storage device 45, supplies the read information to the printer 50,
Instruct to print. The printer 50 prints the information supplied from the control unit 42 on the paper 60.

As a result, when the customer enters the store 20, orders a product, and requests the provision of desired information using the mobile phone 30, the information requested by the printer 50 installed in the store 20 is printed on the paper 60. Printed and provided. The customer uses a paper 6 on which desired information is printed by the printer 50.
You can sit in the seat with 0 and eat and drink while reading information.

When requesting information using the mobile phone 30, the server 1 is notified of customer identification information such as the customer's telephone number in addition to the shop code of the shop to which the information is provided. If the customer identification information and the product name ordered by the customer are transmitted to the server 1, the server 1
Can know the position on the map of the store where the customer is currently entering from the store code, so the action range of each customer, the time zone to act, the taste, etc. are collected in real time,
Can be managed. For example, the collected customer information can be stored in the customer DB, and the control unit 5 can perform marketing analysis or the like according to a predetermined control program.

As described above, according to this embodiment, the following effects can be obtained. That is, the information providing side can obtain detailed customer information such as the customer's action range, action time, and taste in real time. In addition, the customer can check the desired information printed on the paper at a leisure time when eating or drinking at a store or the like. In addition, companies providing services can use this supplementary service called information provision to print the information desired by the customer on paper and at the same time print the number of points according to the purchase price, discount coupons, etc. , It can be expected to attract customers.

It is needless to say that the configurations and operations of the above-described embodiments are examples, and can be changed as appropriate without departing from the spirit of the present invention.

[0020]

As described above, according to the information providing method of the present invention, the portable terminal uses the server as the request data for requesting the information and the store identification code for specifying the store to which the information is provided. The server receives the request data and the store identification code transmitted from the mobile terminal, searches the database for the information to be provided based on the request data, and stores the information obtained by the search in the store identification code. The information providing device of the store is configured to provide the above information, so using the mobile phone,
It is possible to provide the information required by the customer on the go, such as in a store, and collect and analyze the trend of the customer. Also,
The server stores customer information regarding the owner of the mobile terminal that transmitted the request data, and based on the customer information, sends information corresponding to the owner to the store corresponding to the store identification code,
If the information providing device of the store provides the above information, the server can provide the information according to the taste of the customer. Further, if the information providing apparatus prints the above information on a predetermined sheet, the customer can read the information printed on the sheet at a seat in the store. Further, by printing a discount ticket or printing the number of points according to the usage amount, an effect of attracting customers can be expected.

[Brief description of drawings]

FIG. 1 is a diagram showing a configuration example of an embodiment of a customer management system to which an information providing method of the present invention is applied.

FIG. 2 is a flowchart for explaining a processing procedure of the server of FIG.

FIG. 3 is a flowchart for explaining a processing procedure of the personal computer in FIG.

[Explanation of symbols]

1 server 2,3,4,45 storage device 5,42 Control unit 6,41 Transmitter / receiver 10 network 20 stores 30 mobile phones 40 personal computer 43 Operation part 44 Display 50 printers 60 paper

Front page continuation (51) Int.Cl. ⁷ Identification code FI theme code (reference) G06F 12/00 513 G06F 12/00 513J H04B 7/26 H04M 11/08 H04M 11/08 H04B 7/26 M

Claims (3)

[Claims] 1. An information providing method, wherein an information providing device installed in each store connected to a server via a network provides the information requested by the mobile terminal, wherein the mobile terminal stores the information. Request data for requesting provision, and a step of transmitting a store identification code for specifying the store that receives the provision of the information to the server, wherein the server is the request data transmitted from the mobile terminal, Receiving the store identification code, searching the database for information to be provided based on the request data, and transmitting the information obtained by the search to the store corresponding to the store identification code And the information providing device of the store provides the information. 2. The server stores customer information regarding an owner of the mobile terminal that has transmitted the request data, and based on the customer information, associates information corresponding to the owner with the store identification code. The information providing method according to claim 1, wherein the information is provided to the store, and the information providing apparatus of the store provides the information. 3. The information providing method according to claim 1, wherein the information providing device prints the information on a predetermined sheet.