JP2002366983A - System for managing boarding - Google Patents

Abstract

PROBLEM TO BE SOLVED: To automatically generate a paging message to a passenger who has not completed a boarding procedure and boarding by checking a passenger list when a certain fixed time before airplane flight time comes. SOLUTION: A boarding management system has a check-in terminal 12 to which information about a passenger boarding procedure is inputted, a gate terminal 20 to which information about passenger boarding is inputted and a server for automatically generating a message about a passenger who has not completed a boarding procedure or boarding by a prescribed time on the basis of information received from the check-in terminal 12 or the gate terminal 20. In such a case, it is possible to automatically generate a paging message to the passenger who has not completed a boarding procedure and boarding.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a boarding management system.

[0002]

2. Description of the Related Art Conventionally, passengers boarding an airplane at an airport perform check-in at a check-in counter, ie, boarding procedures, at a predetermined time before the scheduled departure time of the airplane. The luggage counter is used to store baggage and enter a dedicated boarding area on the airport premises. Then, when the scheduled departure time of the airplane approaches, the airplane passes through the boarding gate provided at the exit of the dedicated boarding section and boardes the airplane.

In this case, at the check-in counter, the baggage counter and the boarding gate, the fact that the boarding procedure, baggage receipt and boarding have been performed is input to the computer terminals of the boarding management system provided at each location. Is done. Then, the host computer of the boarding management system determines whether or not each passenger has completed the boarding procedure, whether or not the baggage has been received, and whether or not the boarding has been completed, based on the information input to each computer terminal. Or manage it.

FIG. 2 is a configuration diagram of a conventional boarding management system,
FIG. 3 is a diagram showing an example of a conventional passenger list of a host device. Note that the broken arrows in FIG. 2 indicate the flow of passenger (boarding) data.

[0005] As shown in FIG. 2, first, a passenger boarding procedure and a baggage counter 1 are checked by a check-in counter 11.
At 3, the baggage is received. At this time, when the passenger performs the boarding procedure, the data, that is, the passenger data, is input to the check-in terminal 12 of the check-in counter 11. When the passenger leaves the baggage, the receipt data is input to the baggage terminal 14 of the baggage counter 13. Then, the passenger data and the receipt data are transmitted from the check-in terminal 12 and the baggage terminal 14 to the host device 17 as a host computer via the airport network 15 and the router 16. Thereby, the item of the boarding procedure in the passenger list (database) as shown in FIG. 3 stored in the storage means of the host device 17 is updated from “not yet” to “done”. In addition, the passenger enters a dedicated boarding section in the airport premises.

Next, when the scheduled departure time of the plane approaches,
The passenger passes through the boarding gate 18 provided at the exit of the boarding-only section and boardes the airplane. in this case,
When the passenger inserts the boarding pass into the gate device 19 provided at the boarding gate 18, it is said that the passenger has finished boarding.
From the gate terminal 20 connected to the gate device 19,
The information is transmitted to the host device 17 via the airport network 15 and the router 16. Thereby, the upper device 1
The item of boarding in the passenger list as shown in FIG. 3 stored in the storage means 7 is updated from “not yet” to “done”. After passing through the boarding gate 18, the passenger gets on the airplane.

[0007] When a certain time comes before the departure time of the airplane, an attendant such as the check-in counter 11 or the boarding gate 18 checks the passenger list stored in the host device 17 and performs a boarding procedure item. Alternatively, passengers whose boarding items are "not yet", that is, passengers who have not completed the boarding procedure and boarding are found, and a call is made to these passengers by private broadcasting.

[0008] This makes it possible to centrally manage the boarding procedure and boarding status of the passenger.

[0009]

However, in the above-mentioned conventional boarding management system, even if a passenger who has not completed the boarding procedure and boarding is called by private broadcast, the private broadcast may be used depending on the location of the passenger. May not be heard.

[0010] Further, since it is not possible to specify where the passenger is in the airport premises, it is also difficult for airport personnel to find the passenger. In order to find such passengers and guide them to the boarding gate, it is necessary to arrange a large number of agents at various places on the airport premises,
Labor costs will increase.

Further, in order to call the passengers, a person in charge of the check-in counter 11 or the boarding gate 18 or the like operates the check-in terminal 12 or the gate terminal 2 for a certain period.
From 0 or the like, it is necessary to access the host device 17 and visually check the stored passenger list information, and repeat the private broadcast several times. Therefore, it takes time and effort.

The present invention solves the problem of the conventional boarding management system, and when a certain time before the departure time of an airplane, a passenger list is checked, and the boarding procedure and boarding are not completed. An object of the present invention is to provide a boarding management system capable of automatically generating a call message.

[0013]

For this purpose, in the boarding management system of the present invention, a check-in terminal to which information about a passenger's boarding procedure is input and a gate terminal to which information about a passenger's boarding are input are provided. A server that automatically generates a message about a passenger who has not completed boarding procedures or boarding by a predetermined time based on information received from the check-in terminal or the gate terminal.

In another boarding management system according to the present invention, the server broadcasts a call message to a passenger who has not completed boarding procedures or boarding by a predetermined time.

In still another boarding management system according to the present invention, the server transmits a call message for guiding a passenger who has not finished boarding by a predetermined time to a boarding gate to an extension telephone of the attendant. .

In still another boarding management system according to the present invention, the server causes the automatic check-in machine to display a message for passengers who used the automatic check-in machine.

In still another boarding management system according to the present invention, the server further comprises means for collecting position information of a staff member for guiding the passenger to the boarding gate, and based on the position information of the passenger and the staff member, Send to a specific agent's extension phone.

[0018]

Embodiments of the present invention will be described below in detail with reference to the drawings.

FIG. 1 is a configuration diagram of a boarding management system according to the first embodiment of the present invention, and FIG. 4 is a block diagram illustrating a configuration of a CTI server according to the first embodiment of the present invention.

In the figure, reference numeral 11 denotes a check-in counter for a passenger to check in, that is, perform a boarding procedure;
Reference numeral 12 denotes a check-in terminal provided in the check-in counter 11.

Here, the passengers are airplanes, ships, trains,
A person who uses transportation such as a bus, and boarding the transportation at facilities such as airports, ports, and railway stations. In addition,
The transportation may be of any kind, but in the present embodiment, the case of an airplane will be described. In this case, the passenger enters the check-in counter 11
The boarding procedure is carried out at the airport, and if necessary, the baggage is deposited in a baggage counter (not shown), and the passenger enters a dedicated boarding section in the airport yard. Then, when the scheduled departure time of the airplane approaches, the airplane passes through the boarding gate 18 provided at the exit of the dedicated boarding section and boardes the airplane.

The check-in terminal 12 to which information about the boarding procedure of the passenger is input is provided by a CPU, an MPU, and the like.
And a storage means such as a semiconductor memory and a magnetic disk, a display means such as a CRT and a liquid crystal display, an input means such as a keyboard and a mouse, and a communication interface.
1 is operated by an attendant.

Further, the boarding gate 18 is provided with a gate device 19 and a gate terminal 20. here,
The gate device 19 includes an opening / closing door, a circuit breaker (not shown),
A permission device, such as a revolving gate, for permitting the passage of each passenger, and reading means for reading information written on a boarding pass or the like are provided, and when the passenger reads the boarding pass, the permission device opens, Passengers are allowed to pass.

The gate terminal 20 to which the information about the boarding of the passenger is input is provided by arithmetic means such as a CPU and an MPU.
It is a computer including storage means such as a semiconductor memory and a magnetic disk, display means such as a CRT and a liquid crystal display, input means such as a keyboard and a mouse, a communication interface, and the like, and is connected to the gate device 19. Then, when the passenger causes the gate device 19 to read the boarding pass, information written on the boarding pass is transmitted to the gate terminal 20.

Here, when a clerk is arranged at the boarding gate 18, the clerk receives the boarding pass from the passenger and causes the gate device 19 to read the information or input information to the gate terminal 20. Is also good.

Reference numeral 17 denotes a host computer, that is, a higher-level device, which includes arithmetic means such as a CPU and an MPU;
A storage means such as a semiconductor memory and a magnetic disk, a display means such as a CRT and a liquid crystal display, an input means such as a machine board and a mouse, and a communication interface are provided. Here, the host device 17 is a device that manages various types of information processing in the airport premises, and the storage unit stores the passenger list illustrated in FIG. 3 described in “Prior Art”.

The check-in terminal 12, the gate device 19 and the gate terminal 20 are communicably connected to the host device 17 via the airport network 15 and the router 16.

In this embodiment, the in-airport network 15 further includes the check-in terminal 12 or
Alternatively, based on information received from the gate terminal 20, a CTI as a server that automatically generates a message regarding a passenger who has not completed a boarding procedure or boarding by a predetermined time.
(Computer Telephone Integra
The server 21 is connected, and can communicate with the check-in terminal 12, the gate device 19, the gate terminal 20, and the host device 17.

Here, the CTI server 21 has a CP
The computer is provided with arithmetic means such as U and MPU, storage means such as a semiconductor memory and a magnetic disk, display means such as a CRT and a liquid crystal display, input means such as a keyboard and a mouse, and a communication interface.

More specifically, as shown in FIG. 4, the CTI server 21 includes a calculating means 28 and a database as a storage means for storing a passenger list such as a check-in status between a seat number and a passenger. A voice synthesizing unit 23 capable of synthesizing voice data from a text file; an airport network interface unit 24 for connecting to the airport network 15;
personal Handyphone System
m) An extension telephone interface unit 25 for connecting to an extension telephone such as a telephone, a premises broadcast interface unit 26 for connecting to a premises broadcast system, and the check-in terminal 12, the gate device 19, the gate terminal 20, and a higher-level device And a higher-level device / terminal gateway unit 27 for communicating with the communication device 17.

Here, the passenger list stored in the database unit 22 is part or all of the passenger list stored in the storage means of the host device 17. The host device 17
If the passenger list stored in the storage means is enormous and requires a large storage area, for example,
From the passenger list, only the passenger list of the airplane departing from the airport on the day is copied, and the database unit 22 is copied.
It is desirable to store in. When the content of one of the passenger lists is updated, it is desirable that the other passenger list is also updated in real time.

In this embodiment, the check-in terminal 12, the gate device 19 and the gate terminal 20 are used.
Performs transmission and reception of data relating to boarding of passengers with the CTI server 21, and the CTI server 21
7 and data relating to boarding of passengers. The dashed arrow in FIG.
7 indicates the flow of data relating to boarding of passengers between the CTI server 21 and the solid arrows indicate the flow of data relating to boarding of passengers between the CTI server 21, the check-in terminal 12, and the gate device 19.

The passenger list stored in the database unit 22 of the CTI server 21 can be accessed from the check-in terminal 12 and the gate terminal 20.

The CTI server 21 can make a call to an extension telephone carried by a staff member at the airport premises via the extension telephone interface unit 25, and the voice generated by the voice synthesis unit 23 can be called. Data can be communicated to the attendant.

Further, the voice data generated by the voice synthesizing section 23 can be transmitted to the local broadcast system via the local broadcast interface section 26, and a call message can be broadcasted to the airport premises.

Next, the operation of the boarding management system having the above configuration will be described.

FIG. 5 is a first flowchart showing the operation of the CTI server according to the first embodiment of the present invention, and FIG.
FIG. 7 is a diagram showing an example of a passenger list of the CTI server according to the first embodiment of the present invention, and FIG. 7 is a second flowchart showing the operation of the CTI server according to the first embodiment of the present invention.

First, the check-in counter 11 performs a passenger boarding procedure. At this time, when the passenger performs the boarding procedure, the data, that is, the passenger data, is input to the check-in terminal 12 of the check-in counter 11. In this case, the seat of the passenger is designated, and the passenger's boarding pass is inserted into a card writer or the like, so that the passenger data is recorded on a magnetic stripe or the like of the boarding pass. Further, the passenger data is transmitted from the check-in terminal 12 to the CTI server 21 via the airport network 15. Thereby, the CTI server 21
The items of the boarding procedure in the passenger list as shown in FIG. 3 stored in the database unit 22 are updated from “not yet” to “done”. In addition, the passenger enters a dedicated boarding section in the airport premises.

Next, when the scheduled departure time of the plane approaches,
The passenger passes through the boarding gate 18 provided at the exit of the boarding-only section and boardes the airplane. in this case,
When the passenger inserts the boarding pass into the gate device 19 provided at the boarding gate 18, it is said that the passenger has finished boarding.
From the gate terminal 20 connected to the gate device 19,
The CTI server 21 via the airport network 15
Sent to. As a result, the boarding item in the passenger list as shown in FIG. 3 stored in the database unit 22 of the CTI server 21 is updated from “not yet” to “done”. After passing through the boarding gate 18, the passenger gets on the airplane.

Here, even if the departure time of the airplane is approaching,
C for passengers who have not completed boarding procedures and boarding
The operation of the TI server 21 will be described.

First, when the remaining time until the departure time of the airplane falls below a predetermined time, the CTI server 21 enters the boarding procedure and boarding information in the airplane's passenger list stored in the database unit 22. A warning flag is set in the seat number data corresponding to the passenger who has not completed the process. Thus, when the attendant accesses the passenger list using the check-in terminal 12 or the gate terminal 20, the seat number data with the warning flag set in the passenger list is inverted as shown in FIG. Or, it is displayed on the screen of the display means as a warning display in a blinking state.

The attendant at the check-in terminal 12 or the gate terminal 20 selects the seat number data by placing a cursor or pointer on the seat number data for which a warning is displayed on the screen and clicking it. .

Then, the CTI server 21 extracts necessary data such as the flight number of the airplane, the passenger name, and the number of the boarding gate 18 from the selected seat number data, and adds the data to a pre-registered fixed message. To edit the message (text). The fixed message is
For example, "(passenger name) boarding (xxx flight), please come to boarding gate 18 (or check-in counter 11) of (xx number) urgently."

Subsequently, the CTI server 21 generates voice data in the voice synthesizer 23 based on the edited message. Then, the voice data is transmitted to the private broadcast system via the private broadcast interface unit 26 and broadcast to the airport premises to call the passenger.

Next, the flowchart will be described.
First, the first flowchart will be described. Step S1 The CTI server 21 waits until the remaining time until the departure time exceeds the set time. If it has elapsed, the process proceeds to step S2. Step S2: The CTI server 21 sets a warning flag in the seat number data corresponding to the seat for which the boarding procedure and the boarding have not been completed in the passenger list.

Next, a second flowchart will be described. Step S11 The clerk at the check-in terminal 12 or the gate terminal 20 selects the seat number data for which a warning is displayed on the screen by clicking the mouse or the like. Step S12 The CTI server 21 generates a call message to the passenger. Step S13: The CTI server 21 calls the passenger by flowing the message by private broadcast via the private broadcast interface unit 26.

As described above, in the present embodiment, the CT
The I server 21 monitors the status of the boarding procedure until the time remaining until the departure time of the airplane reaches a predetermined time, and a passenger list corresponding to a passenger who has not completed the boarding procedure and boarding by the time. Set a warning flag in the middle seat number data. Thereby, the attendant can instantly confirm the passenger who needs to make a call.

Also, the clerk operates the check-in terminal 12.
Alternatively, when the seat number data is selected by using the gate terminal 20, the CTI server 21 automatically generates a message for calling the passenger, and automatically broadcasts the message by in-plant broadcasting. Can be reduced.

Next, a second embodiment of the present invention will be described. The configuration of the boarding management system according to the present embodiment is the same as the configuration of the boarding management system according to the first embodiment, and will be described with reference to FIGS.

Next, the operation of the CTI server 21 in the boarding management system having the above configuration will be described.

FIG. 8 is a first flowchart showing the operation of the CTI server according to the second embodiment of the present invention, and FIG.
FIG. 10 is a diagram showing an example of a passenger list of the CTI server according to the second embodiment of the present invention, and FIG. 10 is a second flowchart showing the operation of the CTI server according to the second embodiment of the present invention.

First, when the remaining time until the departure time of the airplane falls below a predetermined time, the CTI server 21 completes the boarding in the airline passenger list stored in the database unit 22. A warning flag is set in the seat number data corresponding to a passenger who does not pass, that is, a passenger who does not pass through the gate device 19. This allows
When the attendant accesses the passenger list using the check-in terminal 12 or the gate terminal 20, the seat number data with the warning flag set in the passenger list is inverted or flashes as shown in FIG. The state is displayed on the screen of the display means as a warning display.

On the other hand, the check-in counter 11 performs a passenger boarding procedure. At this time, when the passenger performs the boarding procedure, the passenger data is input to the check-in terminal 12 of the check-in counter 11. In this case, the seat of the passenger is designated, and the passenger's boarding pass is inserted into a card writer or the like, so that the passenger data is recorded on a magnetic stripe or the like of the boarding pass. The passenger data is transmitted from the check-in terminal 12 to the airport network 15.
Is transmitted to the CTI server 21 via. As a result, the item of the boarding procedure in the passenger list as shown in FIG. 9 stored in the database unit 22 of the CTI server 21 is updated from “not yet” to “done”, and is checked in to the item of the counter. The number of the counter 11 is entered.

Here, if the boarding procedure is performed when there is a sufficient time remaining until the departure time of the airplane, the warning flag is not set in the seat number data corresponding to the designated seat. Access to the passenger list using the check-in terminal 12, no warning is displayed in the seat number data corresponding to the seat in the passenger list. In this case, the attendant verbally gives the passenger,
For example, "By the hour and minute, the boarding gate 1 at (xx number)
Please come to 8. And so on.

On the other hand, if the boarding procedure is performed when the time remaining until the departure time of the airplane falls below a predetermined time, the seat number data corresponding to the seat designated when the check-in terminal 12 is operated. When the attendant accesses the passenger list using the check-in terminal 12, the seat number data corresponding to the seat in the passenger list is set as shown in FIG. It is displayed on the screen of the display means as a warning display in a reversed or blinking state.

In this case, the CTI server 21 retrieves the flight number of the airplane, the passenger name, the number of the check-in counter 11 and the boarding gate 18 from the corresponding data in the passenger list.
And edit the message (text) by adding it to the pre-registered fixed message.
The fixed message is, for example, "(XXX
(Flight) Please guide your (passenger name) boarding from the check-in counter 11 at (xx) to the boarding gate 18 at (xx). And so on.

Subsequently, the CTI server 21 generates voice data in the voice synthesizer 23 based on the edited message. Then, the voice data is transmitted to an extension telephone such as a PHS telephone of a staff member who guides the passenger to the boarding gate 18 via the extension telephone interface unit 25. Then, the attendant guiding the passenger arrives at the corresponding check-in counter 11 and guides the passenger to the boarding gate 18.

Next, the flowchart will be described.
First, the first flowchart will be described. Step S21: Wait until the remaining time until the departure time exceeds the set time. If elapsed, step S22
Proceed to. Step S22: A warning flag is set in the seat number data corresponding to the seat whose boarding is not completed in the passenger list.

Next, a second flowchart will be described. Step S31 The clerk at the check-in terminal 12 or the gate terminal 20 performs the boarding procedure (seat designation, insertion of the boarding pass into the gate terminal 20). Step S32: The number of the check-in counter 11 of the data corresponding to the designated seat in the passenger list is updated. Step S33: It is determined whether or not a warning flag is set in the seat number data corresponding to the designated seat. If it is set, the process proceeds to step S34. If it is not set, the process proceeds to step S36. Step S34: Generate a message to the attendant for guiding the passenger. Step S35: A message is sent to the extension of the attendant who guides the passenger. Step S36 The attendant verbally guides the passenger.

As described above, in the present embodiment, C
The TI server 21 monitors until the remaining time until the departure time of the airplane reaches a predetermined fixed time. A message for guiding from 11 to the boarding gate 18 is automatically generated, the message is converted into a voice, and transmitted to an extension telephone of a staff member guiding the passenger.

Therefore, it is possible to automatically and promptly call a staff member for guiding a passenger who has not completed boarding. Further, the amount of work of the person in charge of the check-in counter 11 can be reduced.

Next, a third embodiment of the present invention will be described. In addition, about what has the same structure as 1st and 2nd embodiment, the description is abbreviate | omitted by attaching | subjecting the same code | symbol.

FIG. 11 is a configuration diagram of a boarding management system according to the third embodiment of the present invention. Note that the dashed arrows in the figure indicate the flow of passenger data between the host device 17 and the CTI server 21, and the solid arrows indicate the flow of passenger data between the CTI server 21, the check-in terminal 12 and the gate device 19. , A chain line arrow indicates the flow of passenger data between the CTI server 21 and the automatic check-in machine 31.

In this embodiment, an automatic check-in machine 31 is provided. Then, the automatic check-in machine 31 includes arithmetic means such as a CPU and an MPU, a semiconductor memory,
A computer including storage means such as a magnetic disk, display means such as a CRT and a liquid crystal display, input means such as a keyboard and a mouse, and a communication interface. The computer is communicably connected to the CTI server 21 via the airport network 15. You.

Next, the operation of the CTI server 21 in the boarding management system having the above configuration will be described.

FIG. 12 is a flowchart showing the operation of the CTI server according to the third embodiment of the present invention, and FIG. 13 is a diagram showing an example of a passenger list of the CTI server according to the third embodiment of the present invention.

First, when the remaining time until the departure time of the airplane falls below a predetermined time, the CTI server 21 completes the boarding in the airplane's passenger list stored in the database unit 22. A warning flag is set in the seat number data corresponding to a passenger who does not pass, that is, a passenger who does not pass through the gate device 19. This allows
When the attendant accesses the passenger list using the check-in terminal 12 or the gate terminal 20, the seat number data with the warning flag set in the passenger list is inverted or blinked as shown in FIG. The state is displayed on the screen of the display means as a warning display. Note that the passenger list is displayed only on the check-in terminal 12 or the gate terminal 20, but not on the automatic check-in machine 31.

Next, the flowchart will be described. Step S41: Wait until the remaining time until the departure time exceeds the set time. If it has elapsed, step S42
Proceed to. Step S42: A warning flag is set in the seat number data corresponding to the seat for which the boarding procedure and the boarding have not been completed in the passenger list.

FIG. 14 is a flowchart showing the operation of the CTI server and the automatic check-in machine according to the third embodiment of the present invention, and FIG. 15 is a diagram showing the normal operation of the automatic check-in machine according to the third embodiment of the present invention. FIG. 16 is a diagram showing an example of a display screen, and FIG. 16 is a diagram showing an example of an emergency display screen of the automatic check-in machine according to the third embodiment of the present invention.

First, the passenger himself / herself checks the automatic check-in machine 3
1 to carry out the boarding procedure (designation of seat, insertion of boarding pass into gate terminal 20). Then, the passenger data is transmitted from the automatic check-in machine 31 to the CTI server 21 via the airport network 15. As a result, the item of the boarding procedure in the passenger list as shown in FIG. 13 stored in the database unit 22 of the CTI server 21 is updated from "not yet" to "completed", and the item of the automatic check-in is updated. The number of the automatic check-in machine 31 is entered.

Here, if the boarding procedure is performed when there is a sufficient time remaining until the departure time of the airplane, the warning flag is not set in the seat number data corresponding to the designated seat. The CTI server 21 determines that it is a normal case, extracts necessary data such as the boarding start time, the passenger name, the number of the boarding gate 18 from the selected seat number data, and converts the data into a pre-registered fixed message. Add and edit the message (text). Then, when the message is transmitted to the automatic check-in machine 31, the automatic check-in machine 31 guides the boarding gate 18 to the passenger by displaying a screen as shown in FIG. In this case, the automatic check-in machine 31 and the boarding gate 18 are displayed inverted. In addition,
The fixed message is, for example, "by hour x minute,
Please come to boarding gate 18 (xx). ".

On the other hand, when the boarding procedure is performed when the remaining time until the departure time of the airplane falls below a predetermined time, a warning is given to the data corresponding to the seat designated when the check-in terminal 12 is operated. The flag is set. In this case, the CTI server 21 determines that it is an urgent case, extracts necessary data such as the number of the boarding gate 18 from the corresponding data, adds the data to a pre-registered fixed message, and adds a message (text )
Edit Then, when the message is transmitted to the automatic check-in machine 31, the automatic check-in machine 31
Displays a screen as shown in FIG. 16 to guide the passengers to the boarding gate 18. The standard message is, for example, "Please come immediately to the boarding gate 18 of (xx)".

The automatic check-in machine 31 obtained from the automatic check-in machine 31 at the time of operating the check-in terminal 12 together with the guide message at the time of emergency and normal time.
The position of the passenger and the position of the boarding gate 18 are highlighted or changed in color based on the number of the boarding gate 18 and the number of the boarding gate 18.
Display on the screen.

Next, the flowchart will be described. Step S51 The passenger operates the automatic check-in machine 31 to perform the boarding procedure (seat designation, insertion of the boarding pass into the gate terminal 20). Step S52: The number of the automatic check-in machine 31 of the data corresponding to the designated seat in the passenger list is updated. Step S53: to judge whether a warning flag is set in the data corresponding to the designated seat. If it is set, the process proceeds to step S54. If it is not set, the process proceeds to step S55. Step S54 Since it is an urgent case, "Urgent, (×
Please come to boarding gate 18 of No. And so on. Step S55 Since it is a normal case, guidance such as "Please come to the boarding gate 18 at (xx number) by ○ hour x minute" is performed.

As described above, in the present embodiment, C
The TI server 21 monitors the status of the boarding procedure until the time remaining until the departure time of the airplane reaches a predetermined time, and after the time has expired, operates the automatic check-in machine 31 to perform the boarding procedure. When there is a passenger who has performed, a message for guiding the passenger from the automatic check-in machine 31 to the boarding gate 18 is automatically generated, and the message is displayed on the automatic check-in machine 31.

Therefore, it is possible to automatically and promptly guide the passenger who has not completed boarding. In addition, the amount of work of the staff in the airport can be reduced.

Next, a fourth embodiment of the present invention will be described. The configuration of the boarding management system according to the present embodiment is the same as the configuration of the boarding management system according to the third embodiment, and therefore will be described with reference to FIG.

Next, the operation of the CTI server 21 in the boarding management system configured as described above will be described.

FIG. 17 is a first flowchart showing the operation of the CTI server according to the fourth embodiment of the present invention.

First, when the time remaining until the departure time of the airplane falls below a predetermined time, the CTI server 21 completes the boarding in the airplane's passenger list stored in the database unit 22. A warning flag is set in the seat number data corresponding to a passenger who does not pass, that is, a passenger who does not pass through the gate device 19. This allows
When the attendant accesses the passenger list using the check-in terminal 12 or the gate terminal 20, the seat number data with the warning flag set in the passenger list is inverted or blinked as shown in FIG. The state is displayed on the screen of the display means. Note that the passenger list is displayed only on the check-in terminal 12 or the gate terminal 20, but not on the automatic check-in machine 31.

Next, the flowchart will be described. Step S61: Wait until the remaining time until the departure time exceeds the set time. If it has elapsed, step S62
Proceed to. Step S62: A warning flag is set in the seat number data corresponding to the seat for which the boarding procedure and the boarding have not been completed in the passenger list.

FIG. 18 is a second flowchart showing the operation of the CTI server according to the fourth embodiment of the present invention. FIG. 19 is a flowchart showing the operation of the CTI server and the automatic check-in machine according to the fourth embodiment of the present invention. It is a flowchart shown.

First, the passenger himself / herself checks the automatic check-in machine 3
1 to carry out the boarding procedure (designation of seat, insertion of boarding pass into gate terminal 20). Then, the passenger data is transmitted from the automatic check-in machine 31 to the CTI server 21 via the airport network 15. As a result, the item of the boarding procedure in the passenger list as shown in FIG. 13 stored in the database unit 22 of the CTI server 21 is updated from "not yet" to "completed", and the item of the automatic check-in is updated. The number of the automatic check-in machine 31 is entered.

Here, when the boarding procedure is performed at a point in time when the time remaining until the departure time of the airplane is sufficient, it is the same as in the third embodiment, and a description thereof will be omitted.

On the other hand, when the boarding procedure is performed when the remaining time until the departure time of the airplane falls below a predetermined time, a warning flag is added to the data corresponding to the seat designated at the time of the check-in operation. Set. In this case, the CTI server 21 determines that it is urgent, and extracts the flight number, the passenger name, the number of the check-in counter 11, and the number of the boarding gate 18 from the corresponding data in the passenger list. Edit the message (text) in addition to the standard message registered in advance. Note that the fixed message is, for example,
"(Passenger name) boarding on (xxx flights) from (xx) automatic check-in machine 31 to (xx) boarding gate 1
Please guide to 8. And so on.

Subsequently, the CTI server 21 generates voice data in the voice synthesizer 23 based on the edited message. Then, the voice data is transmitted to an extension telephone such as a PHS telephone of a staff member who guides the passenger to the boarding gate 18 via the extension telephone interface unit 25.

The CTI server 21 edits another message. Then, when the message is transmitted to the automatic check-in machine 31, the automatic check-in machine 31 guides the boarding gate 18 to the passenger by displaying a screen as shown in FIG. In addition, the fixed message is, for example, "the attendant is in the boarding gate 1
Lead to eight. Please wait. ".

Thus, the passenger waits at the location of the automatic check-in machine 31. On the other hand, the agent to guide the passengers,
Upon arriving at the corresponding automatic check-in machine 31, the passenger is guided to the boarding gate 18.

Next, the flowchart will be described.
First, a second flowchart showing the operation of the CTI server will be described. Step S71: Waits for the number of the automatic check-in machine 31 to be input. If input, step S72
Proceed to. Step S72: Wait until a warning flag is set in the data corresponding to the designated seat. If set, the process proceeds to step S73. Step S73: Generate a message to the attendant who guides the passenger. Step S74: A message is sent to the extension of the attendant who guides the passenger.

Next, a flowchart showing the operation of the CTI server and the automatic check-in machine will be described. Step S81 The passenger operates the automatic check-in machine 31 to perform a boarding procedure (designation of a seat, insertion of a boarding pass into the gate terminal 20). Step S82 The number of the automatic check-in machine 31 of the data corresponding to the designated seat in the passenger list is updated. Step S83: It is determined whether or not a warning flag is set in the data corresponding to the designated seat. If it is set, the process proceeds to step S84. If it is not set, the process proceeds to step S85. Step S84 Since it is an urgent case, guidance such as "the attendant leads to the boarding gate 18. Please wait for a while." Step S85 Since it is a normal case, guidance such as "Please come to the boarding gate 18 at the number (xx) by the hour and minute" is displayed.

As described above, in the present embodiment, C
The TI server 21 monitors the status of the boarding procedure until the time remaining until the departure time of the airplane reaches a predetermined time, and after the time has expired, operates the automatic check-in machine 31 to perform the boarding procedure. When there is a passenger who has performed, a message for automatically guiding the passenger from the automatic check-in machine 31 to the boarding gate 18 is automatically generated, the message is converted into a voice, and the voice is transmitted to the extension telephone of the attendant who guides the passenger. .

Therefore, it is possible to automatically and promptly call a staff member for guiding a passenger who has not completed boarding.

Next, a fifth embodiment of the present invention will be described. The configuration of the boarding management system according to the present embodiment is the same as the configuration of the boarding management system according to the third embodiment, and therefore will be described with reference to FIG. The components having the same structure as those of the first to fourth embodiments are denoted by the same reference numerals, and description thereof is omitted.

FIG. 20 is a block diagram showing a configuration of a CTI server according to the fifth embodiment of the present invention, and FIG. 21 is a block diagram showing a configuration of an extension telephone according to the fifth embodiment of the present invention.

In this case, as shown in FIG.
The I server 41 is a WWW (World Wide Web)
It has a server unit 42. As shown in FIG. 21, the extension telephone 45 carried by the attendant guiding the passenger is:
An extension telephone unit 46 and a WWW browser unit 47 are provided.

The WWW browser unit 47 of the extension telephone 45 communicates with the WWW server unit 42 of the CTI server 41 via the extension telephone unit 46 by TCP / IP (Transmission).
Sion Control Protocol / Int
Internet (Hyper Text Transfer) via HTTP (Hyper Text Transfer).
r Protocol).

Next, the operation of the CTI server 41 in the boarding management system having the above configuration will be described.

FIG. 22 is a flowchart showing the operation of the extension telephone according to the fifth embodiment of the present invention, FIG. 23 is a diagram showing a display example of the extension telephone according to the fifth embodiment of the present invention, and FIG. CTI in the fifth embodiment of the invention
It is a figure showing the 1st example of a passenger list of a server.

First, the attendant who guides the passenger uses the extension telephone 4
5 is connected to the WWW server unit 42 of the CTI server 41,
On the selection screen as shown in FIG. 23, any of the states of guidance, searching, and waiting, that is, the current state of the user is selected and transmitted. At this time, the extension phone 45 of the attendant
Is H and the telephone number of extension 45 is
It is designed to be transmitted by TTP.

Subsequently, the WWW server unit 42 updates the state data corresponding to the area number of the staff arrangement list data as shown in FIG. 24 of the database unit 22 based on the received information. The above-mentioned area is one in which the inside of the airport is arbitrarily divided and corresponds to the telephone number of the extension telephone 45 of the attendant.

Next, the flowchart will be described.
Step S91 The clerk selects any of guidance, search, and standby on the selection screen as shown in FIG. Step S92: Connect to the CTI server 41 and update the status data in the staffing list.

FIG. 25 is a flowchart showing the operation of the CTI server according to the fifth embodiment of the present invention, and FIG. 26 is a diagram showing a second example of the passenger list of the CTI server according to the fifth embodiment of the present invention. It is.

First, the clerk at the check-in terminal 12 or the gate terminal 20 has already boarded the passenger who has operated the automatic check-in machine 31 from the passenger list as shown in FIG. The part of the seat number data corresponding to the non-passenger, that is, the part where the automatic check-in has been completed and the warning is displayed is selected by clicking the mouse or the like.

Next, the state of the clerk located in each area is checked in the arrangement list of the clerk for guiding the passenger as shown in FIG. 24, and the position of the passenger, that is, the automatic check-in shown in FIG. 26, is checked. The area closest to the number of the machine 31 and in which the state of the attendant is on standby is selected by clicking the mouse or the like.

By such an operation, the CTI server 4
1 extracts necessary data such as a flight number, a passenger name, an automatic check-in machine 31 number, and a boarding gate number 18 from a passenger list, adds the data to a pre-registered fixed message, and adds a message (text). Edit. The fixed message is, for example, "(xxx service)
Please guide your (passenger name) from the (XX) automatic check-in machine 31 to the (XX) boarding gate 18. And so on.

Subsequently, the CTI server 41 generates voice data in the voice synthesizing unit 23 based on the message, and voices the voice to the extension (wireless) telephone of the attendant who guides the passenger to the boarding gate 18 via the extension telephone interface unit 25. Send data.

Thus, the attendant guiding the passenger arrives at the corresponding automatic check-in machine 31 and guides the passenger to the boarding gate 18.

Next, the flowchart will be described. Step S101 The operator of the check-in terminal 12 or the gate terminal 20 selects a part for which automatic check-in has been completed and for which a warning is displayed, from a passenger list as shown in FIG. Step S102: Check the status of the staff members assigned to each area in the staff assignment list as shown in FIG.
An area closest to the position of the passenger, that is, the number of the automatic check-in machine 31 shown in FIG. 26 is selected. Step S103 A message to the attendant for guiding the passenger is generated. Step S104 The message is transmitted via the extension telephone 45 of the staff in the area selected in step S102.

As described above, in this embodiment, the position information of the attendant who guides the passenger from the extension telephone 45 is displayed on the check-in terminal 12 or the gate terminal 20.
The clerk at the check-in terminal 12 or the gate terminal 20 can quickly grasp the positional relationship between the passenger and the clerk who have checked in with the automatic check-in machine 31 and appropriately give instructions to the clerk to guide the passenger. Can be sent to

The present invention is not limited to the above embodiments, but can be variously modified based on the gist of the present invention, and they are not excluded from the scope of the present invention.

[0111]

As described above in detail, according to the present invention, in the boarding management system, the check-in terminal to which information about the passenger boarding procedure is input and the information about the passenger boarding are input. And a server that automatically generates a message regarding a passenger who has not completed a boarding procedure or boarding by a predetermined time based on information received from the check-in terminal or the gate terminal.

In this case, it is possible to automatically generate a call message for a passenger whose boarding procedure and boarding have not been completed.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of a boarding management system according to a first embodiment of the present invention.

FIG. 2 is a configuration diagram of a conventional boarding management system.

FIG. 3 is a diagram illustrating an example of a passenger list of a conventional higher-level device.

FIG. 4 is a block diagram showing a configuration of a CTI server according to the first embodiment of the present invention.

FIG. 5 is a first flowchart showing an operation of the CTI server according to the first embodiment of the present invention.

FIG. 6 is a diagram illustrating an example of a passenger list of a CTI server according to the first embodiment of the present invention.

FIG. 7 is a second flowchart showing the operation of the CTI server according to the first embodiment of the present invention.

FIG. 8 is a first flowchart illustrating the operation of a CTI server according to the second embodiment of the present invention.

FIG. 9 is a diagram illustrating an example of a passenger list of a CTI server according to the second embodiment of the present invention.

FIG. 10 is a second flowchart showing the operation of the CTI server according to the second embodiment of the present invention.

FIG. 11 is a configuration diagram of a boarding management system according to a third embodiment of the present invention.

FIG. 12 is a flowchart illustrating an operation of a CTI server according to the third embodiment of the present invention.

FIG. 13 is a diagram illustrating an example of a passenger list of a CTI server according to the third embodiment of the present invention.

FIG. 14 is a flowchart illustrating operations of a CTI server and an automatic check-in machine according to a third embodiment of the present invention.

FIG. 15 is a diagram showing an example of a normal display screen of the automatic check-in machine according to the third embodiment of the present invention.

FIG. 16 is a diagram illustrating an example of an emergency display screen of the automatic check-in machine according to the third embodiment of the present invention.

FIG. 17 is a first flowchart illustrating the operation of the CTI server according to the fourth embodiment of the present invention.

FIG. 18 is a second flowchart illustrating the operation of the CTI server according to the fourth embodiment of the present invention.

FIG. 19 is a flowchart showing operations of a CTI server and an automatic check-in machine according to a fourth embodiment of the present invention.

FIG. 20 is a block diagram illustrating a configuration of a CTI server according to a fifth embodiment of the present invention.

FIG. 21 is a block diagram showing a configuration of an extension telephone according to a fifth embodiment of the present invention.

FIG. 22 is a flowchart showing an operation of the extension telephone according to the fifth embodiment of the present invention.

FIG. 23 is a diagram illustrating a display example of an extension telephone according to the fifth embodiment of the present invention.

FIG. 24 is a diagram illustrating a first example of a passenger list of a CTI server according to the fifth embodiment of the present invention.

FIG. 25 is a flowchart illustrating an operation of the CTI server according to the fifth embodiment of the present invention.

FIG. 26 is a diagram illustrating a second example of the passenger list of the CTI server according to the fifth embodiment of the present invention.

[Explanation of symbols]

 12 check-in terminal 18 boarding gate 20 gate terminal 21, 41 CTI server 31 automatic check-in machine 45 extension phone

Claims (5)

[Claims] (A) a check-in terminal to which information about a passenger boarding procedure is inputted; (b) a gate terminal to which information about a passenger boarding is inputted; and (c) the check-in terminal or gate. A boarding management system comprising: a server that automatically generates a message about a passenger who has not completed boarding procedures or boarding by a predetermined time based on information received from a terminal. 2. The boarding management system according to claim 1, wherein the server broadcasts a call message for passengers who have not completed boarding procedures or boarding by a predetermined time. 3. The boarding management system according to claim 1, wherein the server transmits a call message for guiding a passenger who has not boarded by a predetermined time to a boarding gate to an extension telephone of a attendant. 4. The boarding management system according to claim 1, wherein the server causes the automatic check-in machine to display a message for a passenger using the automatic check-in machine. 5. The server according to claim 3, further comprising means for collecting position information of a clerk who guides the passenger to the boarding gate, and transmitting the information to an extension telephone of a specific clerk based on the position information of the passenger and the clerk. Or the boarding management system according to 4.