JP2002352139A - System and method for supporting business activity, server and communication method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a business activity support system, for enabling a person in charge of business to easily transmit useful information to own customers from a homepages, etc. SOLUTION: A business terminal 5 and a customer terminal l4 can access a server 2 via the Internet 1. The server is provided with contents 3 for customers which carry information for the customers. The contents for customers are generated, by associating a template of a display image stored in a template storing part with a topic uploaded from the business terminal and incorporating the information at a prescribed position of the template. Contents for the customers for customers are outputted, in response to access from the customers. The person in charge of business has only to prepare the topic using text information, and the load is reduced.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a business activity support system, a business activity support method, a server, and a communication method. More specifically, the present invention relates to information suitable for customers using the Internet, a homepage, or the like. Related to the technology that can provide.

[0002]

BACKGROUND OF THE INVENTION With the development of the Internet, a company's homepage has been used as one of information transmission from a company to customers. The information to be posted on this home page includes information on the company itself, information on the products being sold (product name, specifications, price, description of contents, etc.). However, when the number of products to be handled is large, if all the products are placed as they are, it becomes difficult for the customer to detect the target product, and therefore, the products are usually loaded with light weight. As an example of how to attach the weight, a new product or a campaign product is put on the first page.

[0003] However, in the case of a homepage, it is accessible from all over the world, and it is not possible to specify a person who views information posted on the homepage. Therefore, the information to be posted is selected and assumed to be a virtual consumer (purchaser), and the information is weighted lightly, and information useful for a person who actually sees the homepage is not always displayed. Further, even if the product information that a person accessing the homepage wants to know is registered, for example, if the product information is a special one not intended for general users, it takes time to display the product information (on the screen). Clicking on a predetermined position in the display screen causes the display screen to be switched a plurality of times to reach a target display screen).

[0004] In addition, an update operation for changing display contents is one of the important elements of a homepage, but such an update operation is usually performed by an administrator who manages the homepage, such as a system administrator. That is, the manager collects information to be displayed from each person in charge in the company, creates a display layout of a new homepage based on the information, and registers the layout on the server. This updating work is complicated, and it takes time from information collection to actual updating of the contents of the homepage.

[0005] Therefore, in the conventional information transmission using a homepage, it is difficult to make time and content necessarily timely when focusing on an actual customer.
On the other hand, as a method of providing timely information to customers, there has been a method in which a sales representative calls the customer directly or visits to explain the product, etc. Communication is also good, which is preferable, but when one sales person has many customers, it is difficult to frequently visit all the customers.

[0006] The present invention provides a sales activity support system which enables a salesperson to easily transmit useful information to his / her customers from a homepage or the like, and enables good communication with the customers. An object of the present invention is to provide an activity support method, a server, and a communication method.

[0007]

A server according to the present invention is a server that can be accessed from a customer via a network. The network is, for example, the Internet, but other networks may be used. The server includes customer content in which information for the customer is posted. The customer content is generated by associating the display screen template stored in the template storage unit with the information for the customer uploaded from the sales terminal and incorporating the information in a predetermined position of the template. Then, a function for outputting the customer content for the customer in response to the access from the customer is provided.

[0008] As an example of a specific configuration for realizing the server described above, a customer information storage unit for storing customer information for specifying the customer, and a storage unit for storing the uploaded information. A sales representative information storage unit that stores information on a sales representative in charge of the customer, information stored in the various storage units, and a template stored in the template storage unit. A content generation unit that generates content, and a content information storage unit that stores content information related to customer content generated by the content generation unit. Of course, other configurations may be used.

Here, when each storage unit is associated with the embodiment, the customer information storage unit corresponds to the customer table 12b, the storage unit corresponds to the screen table 12c, and the sales representative information storage unit corresponds to the sales representative. Corresponding to the assigned table 12a, the content information storage unit stores the object mapping table 1
2e. Further, the content generation unit corresponds to the logic unit 11. Further, the content information may be the generated customer content itself, or may be information associating the template with various information. In short, it is only necessary that content for customers is created based on the content information and output and displayed. Information for a customer corresponds to a topic in the embodiment.

[0010] The sales activity supporting method according to the present invention is a processing method in a server which can be accessed from a customer via a network, wherein the server is a server for a customer who has posted information for the customer. The server comprises a content, the server outputs the customer content for the customer in response to the access from the customer, and the customer content is a template of a display screen stored in the template storage unit by the server. The information is generated by incorporating various types of information into predetermined positions in the information, and at least one of the various types of information is information for the customer uploaded from a sales terminal operated by a sales representative.

According to the present invention, since the server is provided with the customer contents for each customer, the customer can access the server via the network to view the contents exclusive to the customer. You can easily obtain useful information for yourself. Further, the information provided by the content for the customer includes the information (topics) created by the sales representative of the customer for the customer and uploaded to the server, so that the information is timely.

[0012] Further, since the uploaded information is incorporated into a predetermined area of the template to generate customer content, the sales representative only has to create and register the information, and the sales representative is not overloaded. It does not take.
Therefore, the salesperson can register information relatively frequently, whereby the content of the provided customer content is updated frequently, and timely information is provided. In other words, without actually visiting the customer,
The information can be applied by the customer viewing the content for the customer. The customer can see necessary information at a time convenient for the customer. Therefore, the communication between the customer and the sales representative is also improved.

The information to be uploaded from the business terminal is, for example, text information, and the content of the customer content can be updated by uploading the text information. As described above, if the information is text information, the sales person can more easily create information (topics). Therefore, since the content can be easily created, the update cycle of the content of the customer content can be shortened, and newer information can be promptly provided. Of course, the information to be registered may be a file other than the text.

[0014] Furthermore, the customer content may be output and displayed as one screen of a homepage. The form of the output display is arbitrary and may be something other than the homepage.
The customer terminal can be browsed if there is a browser capable of viewing the web and a communication system for accessing the server. And since browsers and the like are widely spread, the need to purchase a new system is suppressed as much as possible.

[0015] The screen displayed on the home page may include a display area for information for customers, a user name display area, and an area for displaying information on sales representatives.

The customer is a group including a plurality of users, and when each user belonging to a customer of the group accesses the server, the server sets the customer service for the customer to which the user belongs. It is preferable to output and display the content so that the customer can view it. Of course, the customer may be composed of one user. In short, there is no limit on the number of people.

[0017] Customer / user information relating to the user belonging to the customer is stored and retained, and which of the plurality of users has been accessed is recognized based on the stored / held customer / user information. It is preferable to provide a means for executing a predetermined process based on the information. The means to perform
In the embodiment, the logic unit 11 is used. The predetermined processing includes displaying a user name and acquiring and storing logging information for each user. By recognizing the user, a service suitable for each user can be provided. For example, by displaying the user name, the browsing user becomes familiar. Further, by recording the logging information, it is possible to know which user is interested in what, and it is a useful reference material for setting a sales strategy thereafter. In the embodiment, the log recording unit is an access log file 12f.
Corresponding to

A sales activity support system according to the present invention is a sales activity support system including each of the above-described servers and a sales terminal accessible to the server. Uploading information for the customer in charge of the sales representative to the server, and presenting the customer content generated for the customer based on the uploaded information to the customer. Good to do.

Further, the server acquires the access log of the customer and stores the access log in a log storage unit. The access log stored in the log storage unit is transmitted from the business terminal to the server. It is desirable to be able to acquire by accessing.

Further, in the communication method according to the present invention, the salesperson creates information that the salesperson wants to provide individually to the customer in charge and registers the information in the above-mentioned server so that one-to-one or the like common to the customer is created. When the server receives an access from the customer on the main homepage of the user, the server prompts the customer to input the user identification information such as a user name and a password, and the server checks the collation result based on the input user identification information. Is OK, to provide the customer's individual customer content via the Internet. In this way, the salesperson can timely supply the customer in charge with the information he / she wants to provide to the customer in charge via the Internet, which has spread as one medium for transmitting information. In addition, you may make it directly access the homepage screen for customers by setting. Even in that case, the customer who has accessed the homepage is prompted to provide personal identification information, and if the collation result is OK, the actual customer content is provided.

The route (communication means) for accessing the server from the business terminal may be the same network as the customer (the Internet or the like) or another network such as an intranet. . Also,
The network is a concept including a telephone line and other public lines.

[0022]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, a preferred embodiment of the present invention will be described in detail with reference to the accompanying drawings. FIG. 1 shows a conceptual diagram of an embodiment of the present invention. As shown in FIG. 1, a content (customer content) 3 dedicated to a specific customer is prepared in each content constituting a home page managed by a server 2 connected to the Internet 1. Of course, contents for composing a normal homepage are also stored. The content 3 for each customer (customer content) is hierarchized from the top page in the same manner as a normal homepage, and links are provided to appropriate pages. Note that the content referred to here may mean each display screen constituting the homepage, or may mean each information constituting the display screen.

The customer-specific content (customer content) 3 is created for each customer, and has contents suited to the situation of the customer. For the customer contents 3, both the customer terminal (customer terminal) 4 and the salesperson terminal (sales terminal) 5 are sent from the Internet 1.
Is accessible via of course,
The sales terminal 5 can access only the customer contents 3 for the customer under the control of the sales representative, and each customer terminal 4 can access only the customer contents 3 for the customer. That is, from the customer terminal 4 of the customer A,
Only the content 3 for the customer A can be accessed, and of course, the content for the customer B cannot be accessed.

In the above access, the sales terminal 5
Can create and edit the customer content 3 and can view the display screen of the customer content 3 from the customer terminal 4. As will be described later, the customer can send an e-mail to the sales representative from the display screen of the customer content 3 to make contact therewith.

Here, the customer may be a single customer or a specific customer (group). As an example of the latter, a department of a certain company becomes one customer, and a person (member: user) belonging to the department can browse the customer content 3 for the department.

As described above, the customer content 3 dedicated to the customer is prepared by the sales rep creating and editing. Specifically, as shown in FIG. 2, for example, the customer content 3 is created in advance. By preparing a template 7 for performing the operation and inputting data to each region Rn of the template 7, the operation can be easily performed on the Web.

That is, the template 7 of the content for customer 3 includes a region R1 for displaying the name of the user who has logged in.
And an area R2 for displaying contents (customer topics) tailored to the customer, and information (actually, G
Area R3 for displaying a face photograph composed of IF files)
And area R4 for sending e-mails to sales representatives
(Email is sent when clicking on the area). Further, there is a click region R5 for jumping to another linked page such as a new product or a sample order request.

Regions R1 to R4 are portions having contents tailored to the customer, and region R5 is a portion already created as a template. Then, text information created by the sales representative and having contents tailored to the customer is incorporated into the topic area R2. In the region R1,
The user is identified from the ID code of the user who has logged in, and the company name, personal name, and the like are displayed. When there are a plurality of persons belonging to the customer, the company name part is the same and the personal name part changes each time. In addition, the region R3
Since the information to be incorporated in R4 is fixed by the sales representative of the customer, it is associated in advance, and the association is changed each time the representative changes.

Therefore, what the salesperson actually edits daily is the topics displayed in the area R2. Of course, the face photograph and mail address of the sales representative may be updated each time. For such topics, the contents (text) to be displayed are created in advance by operating a personal computer or the like, and the created document (text file) is stored in the Internet 1 by the salesperson operating his / her own sales terminal 5. The server 2 is accessed via the server and registered.

FIG. 2 schematically shows the contents to be displayed, and the specific display positions of the regions R1 to R5 can be appropriately changed. Of course, such a layout change is performed by a system administrator. In other words, no matter how the layout is changed, the sales representative basically prepares the topic for the customer in charge as text information, accesses the server 2 and registers it, and thereby easily obtains the customer content. 3 can be created. FIG. 3 shows an example of the customer content created as described above. Note that the layout of FIG. 3 is created based on a template different from the template shown in FIG.

Next, a specific system configuration for performing the above-described processing will be described. First, server 2
Is connected to the Internet 1 as shown in FIG.
An Internet receiving unit 10 for receiving information transmitted via the Internet 1;
And a database access unit 13 for accessing the database 12 and reading / writing desired data in accordance with an instruction from the logic unit 11 based on the information received by the control unit. As the Internet reception unit 10 and the database access unit 13, conventionally known ones (commercially available) can be used, and a detailed description thereof will be omitted.

The database 12 also has a sales representative table 12a for storing information about the sales representatives of the company.
And a customer table 12b for storing customer information, a screen table 12c for storing information (image data, text data, etc.) to be displayed in the content, and a template storage unit 1 for storing a template for each customer content.
2d, an object mapping table 12e for associating data in a screen table 12c to be incorporated into each area in the customer content template, and an access log file 12f for storing logging information.

The information relating to the sales representative includes, for example, a code number (ID), a password, a name, an e-mail address, a customer in charge, and the like. The sales representative table 12a is stored as a table in which the relevant article is associated. I have. Customer information is grouped into customers, and information for specifying the customer (company name, department name, address, group name, password, etc.) and information for specifying the person (member) belonging to the group (name) , ID code, etc.)
Etc. The information stored in the screen table 12c includes a photograph of a sales representative, image data obtained by photographing a product, a description of the product, and individual customer topics created by the sales representative. There is text information.

The logic unit 11 performs maintenance of the customer table 12b in response to access from the sales terminal 5 or the system administrator of the server, that is, a group registration function for registering / updating customers and their belongings. Has a content creation function of creating (including editing / updating) content for a customer in response to an access. Furthermore, it has a mail sending function and a logging function. Each of the functions described above is specifically as follows.

First, the content creation function and the group management function are as shown in the flowcharts of FIGS. As a premise, the system administrator creates a template for customer content and registers it in the template storage unit 12d. The system administrator also registers necessary image data such as a photograph of a product in the screen table 12c.

The necessary data has already been stored in the database 12 by the above processing. In this state, the sales representative accesses the server 2 from the sales terminal 5 via the Internet. Then, the content creation function of the logic unit 11 that has received the access determines whether or not the user is a legitimate salesperson (ST1). Menu screen) is displayed (ST2). Specifically, a menu screen as shown in FIG. 8 is displayed. The determination as to whether or not an authorized salesperson can be made by accessing the salesperson table 12a based on the entered ID and password.

Next, it is determined whether one of "1. screen management" and "2. group management" has been selected on the menu screen (ST3, ST5), and if "1. screen management" has been selected, Executes the content creation function (ST4),
When "2. Group management" is selected, the group management function is executed (ST6).

The group management function implements the flowchart shown in FIG. First, a menu screen for group management as shown in FIG. 9 is displayed (ST1).
0), wait for a selection command from the business terminal 5; And
If the “1. New group registration” button is clicked (Yes in step 11), a new registration process is performed (ST12). That is, the “group registration screen” shown in FIG. 10 is output and displayed. The salesperson clicks the “Register” button after inputting the text in the blanks of the group name and the group description for specifying the customer in charge in the blanks of the display screen. Based on the received text, information on the group is registered in the customer table 12b.

After the registration is completed, a registration completion screen shown in FIG. After this,
Since either the “management menu top” (see FIG. 8) or the “group management top menu” (see FIG. 9) is clicked, the screen returns to the clicked top screen.

On the other hand, when "2. Group / screen correspondence" is clicked on the group management menu screen shown in FIG. 9 (Yes in step 13), the association processing is performed (ST14). That is, a template selection screen is displayed as shown in FIG. 12, and the input of a template name to be used is awaited. As is clear from the figure, one is selected from the list in the pull-down method. Then, the template specified when the “Next” button is clicked is determined as the template to be used. The template used here is for creating content for a group (customer) to be registered next.

Next, the determined template (content display screen) is associated with a group that uses the template. That is, a “screen name / group name selection” screen as shown in FIG. 13 is displayed, and a group name to be associated is registered. Here, a list of group names to be associated is displayed by a pull-down method, and data to be displayed is stored in the customer table 12 by the above-described new registration processing.
This is performed based on the group information registered in b.

Then, the salesperson operates the sales terminal 5 and selects necessary information such as a group name to be associated with the displayed template, and then clicks a “register” button. Therefore, the group selected at the time of the click is associated with the template, and the association information is stored in the customer table 12b or the template storage unit 12d. Next, a registration completion screen shown in FIG. 14 is displayed. Since either the “management menu top” (see FIG. 8) or the “group management top menu” (see FIG. 9) is clicked on this registration completion screen, the screen returns to the clicked top screen.

Further, if "3. Change group member" is clicked on the group management menu screen shown in FIG. 9 (Yes in step 15), a change process is performed (ST16). That is, the "group member change screen" shown in FIG. 15 is displayed, and input of the group name to be changed is awaited. Here, the group names listed in the column of the group name in the pull-down method are the customer table 1
2b is a customer (group) managed by the sales person in the group registered in 2b. This is the sales representative table 12a
By registering the customer code assigned to each person in charge, or by registering the code of the sales person assigned to each customer in the customer table 12b, selection can be easily performed.

Then, when the group name is selected,
The customer table 12b is accessed to extract members (users) belonging to the selected group and all registered users regardless of the group, and display a "group member change screen" shown in FIG. Then, a list in which the users registered in the group are listed in the right column and all the users are listed in the left column is displayed.

The salesperson clicks and selects a desired user name from among those listed in the left column, and clicks the "right arrow" button to select a desired user from the list in the left column. Add as a registered user. Conversely, the user to be deleted from the group is selected by clicking the desired user name from the list in the right column,
Click the "Left Arrow" button to delete. Then, when the members are finally changed, click the "Update" button. Therefore, when the click is detected, the user displayed in the column of the registered user at that time is set as a member belonging to a new group and registered in the customer table 12b.

Thereafter, a registration completion screen shown in FIG. 17 is displayed. Thereafter, since either the “management menu top” (see FIG. 8) or the “group management top menu” (see FIG. 9) is clicked, the screen returns to the clicked top screen.

Further, when "4. Change group name" or "5. Delete group" is selected on the group management menu screen shown in FIG. 9 (Yes in step 17), the corresponding predetermined processing is executed. (ST18). In other words, the group name to be processed is specified by listing the group names of the pull-down method as in FIG. 15 (although the title is different). When the group name is changed, the input of the new group name is accepted and updated. In the case of deletion, the selected group is deleted.

On the other hand, the content creation function specifically executes the flowchart shown in FIG. That is, first, a screen to be newly created or an existing screen to be updated is selected (ST21). That is, first, a template selection screen (see FIG. 18) to be used is displayed, and input of a template to be used is awaited. As is clear from the figure, one is selected from the list in the pull-down method. Then, the template specified when the "group display" button is clicked is determined as the template to be used.

Next, using the selected template,
Identify customers (groups) for which customer content is actually created. In other words, display the “Select registration screen” menu screen shown in FIG. 19, select the customer (group) to be created / updated from the list displayed in the pull-down method, and click the “Go to registration screen” button. To determine. Note that, for the group names and the like listed here, the groups associated with the templates are extracted and displayed by the group management function.

Next, data to be actually displayed is associated with the selected registration screen (customer template). That is, a file to be uploaded is selected from the files stored in the screen table 12c, and the selected file is registered to be incorporated in a predetermined area of the template (ST22).

More specifically, a display screen as shown in FIG. 20 is output and displayed, and “topics” (specifying a file to be incorporated in the customer topic in the area R2) and “face photograph” (a salesperson to be incorporated in the area R3) Waits for the input of the image data file of the face photograph of the person) and the input of the e-mail address (specifies the e-mail address of the salesperson to be incorporated in the area R4). The file name or the like may be directly input in each column, or the file name may be registered by clicking a “reference” button and designating a local name in which a target file is stored or a file name. The file selected here must be created in advance by a salesperson using his / her personal computer (sales terminal 5) or the like.
It was saved. Of course, it is also possible to specify the information registered in the screen table 12c of the database 12 of the server 2, or to specify the information registered in another personal computer or the like connected via a network.

After selecting the file name corresponding to each item, the sales representative clicks the "upload" button. When the click is detected, the upload starts. That is, if the selected file is stored in a location other than the screen table 12c, the server 2
Is registered in the screen table 12c. Next, the selected file is associated with the corresponding area (R2, R3, R4) of the template and the selected file. The associated data is finally stored in the object mapping table 12e.

During the upload and after the upload is completed, a message indicating each status is displayed on the monitor of the business terminal 5. As a result, the salesperson can confirm that the system is currently operating.

When the "screen preview" button in the display screen shown in FIG. 20 is clicked after the necessary data has been uploaded, a screen is created in which the data of the uploaded file is incorporated in the template. Preview is performed (ST23). What is previewed on the monitor of the sales terminal 5 is that, for example, as shown in FIG.
Although it is unknown at this stage, "xx-like" is displayed, but the information displayed in the other areas is the same as when the information is accessed from the customer terminal 4. Of course, the preview display can be performed without necessarily registering all the information, and in that case, the information is displayed excluding the unregistered information.

When the display content is OK, although not shown, a "registration" button provided on the preview screen is clicked. When the click is detected, registration processing is performed (ST24, ST25). That is, the region R2
To R4 and the file name are registered in the object mapping table 12e.

On the other hand, the customer operates the customer terminal 4 to access the server 2 via the Internet 1. When there is such access, the logic unit 11 confirms the identity,
That is, upon receiving the customer ID, the user name, and the password, the customer table 12b is accessed based on the input, and it is determined whether the customer is a true (regular) customer. If the customer is a legitimate customer, the corresponding customer content is output and displayed. After that, when a predetermined area is clicked, the user jumps to a page linked to the predetermined area in the same manner as when accessing a normal homepage.

As shown in FIG. 3, the customer is presented with his / her own information, which is meaningful.
Further, if you want to contact a sales person,
By clicking the (email transmission button), an e-mail with the e-mail address to the person in charge and necessary items will be automatically created, and if necessary, input the message in the e-mail text and send it. You can get in touch more easily.

When the customer browses each page in the home page sequentially, which page has been viewed, the clicked position in the page (what information has been clicked, and which information has been viewed / downloaded), etc. Detect and record with user ID. There are two types of recording, a page log for recording the former transition in page units and a click log for recording clicks in object units. And
It is recorded in the access log file 12f of the database 12.

The log data stored in the access log file 12f attracts attention by obtaining the top N number of access pages and objects by month and day, and by viewing the history by individual user ID. To find products you ’re using,
Knowing what each user pays attention to can be used for actual sales activities.

[0060]

As described above, according to the present invention, a salesperson can easily send useful information to his or her own customer from a homepage or the like, and communication with the customer can be made well. it can.

[Brief description of the drawings]

FIG. 1 is a diagram showing an example of a business activity support system according to the present invention.

FIG. 2 is a diagram illustrating an example of a template.

FIG. 3 is a diagram showing an example of customer content.

FIG. 4 is a diagram illustrating an example of an internal structure of a server.

FIG. 5 is a flowchart illustrating functions of a logging unit.

FIG. 6 is a flowchart showing a group management function.

FIG. 7 is a flowchart showing a content creation function.

FIG. 8 is a diagram showing an example of a menu screen.

FIG. 9 is a diagram illustrating an example of a menu screen for group management.

FIG. 10 is a diagram showing an example of a group registration screen.

FIG. 11 is a diagram showing an example of a registration completion screen.

FIG. 12 is a diagram illustrating an example of a template selection screen.

FIG. 13 is a diagram showing an example of a screen name / group name selection screen.

FIG. 14 is a diagram illustrating an example of a registration completion screen.

FIG. 15 is a diagram showing an example of a group member change screen.

FIG. 16 is a diagram showing an example of a group member change screen.

FIG. 17 is a diagram illustrating an example of a registration completion screen.

FIG. 18 is a diagram illustrating an example of a template selection screen.

FIG. 19 is a diagram showing an example of a registration screen selection change screen.

FIG. 20 is a diagram showing an example of an input screen for registering topics and the like.

FIG. 21 is a diagram illustrating an example of a preview screen.

[Description of Signs] 1 Network (Internet) 2 Server 3 Customer Content 4 Customer Terminal 5 Sales Terminal 7 Template 10 Internet Receiver 11 Logic Unit 12 Database 12a Sales Representative Table 12b Customer Table 12c Screen Table 12d Template Storage 12e Object Mapping Table 12f Access log file 13 Database access section

Claims (15)

[Claims] 1. A server accessible from a customer via a network, the server comprising customer content in which information for the customer is posted, wherein the customer content is a display stored in a template storage unit. It is generated by associating the screen template with the information for the customer uploaded from the sales terminal and incorporating the information in a predetermined position of the template. With the access from the customer, for the customer A function of outputting the customer content. 2. A customer information storage unit for storing customer information for specifying the customer, a storage unit for storing the uploaded information, and a business for storing information on a salesperson in charge of the customer. Assigned information storage unit, the information stored in the various storage units, perform the association with the template stored in the template storage unit,
The server according to claim 1, further comprising: a content generation unit configured to generate the customer content; and a content information storage unit configured to store content information related to the customer content generated by the content generation unit. 3. The information to be uploaded from the sales terminal is text information, and the content of the customer content can be updated by uploading the text information. Server as described in. 4. The server according to claim 1, wherein the customer content is output and displayed as one screen of a homepage. 5. The server according to claim 4, wherein the screen includes a display area for the information for the customer, a user name display area, and an area for displaying information on a sales representative. . 6. The customer is a group including a plurality of users, and each user belonging to the customer including the group can browse the customer content for the customer. The server according to claim 1. 7. A customer / user relating to a user belonging to the customer
Means for storing and holding user information, recognizing who accessed the plurality of users based on the stored and held customer / user information, and executing predetermined processing based on the recognition result. The server according to any one of claims 1 to 6, characterized in that: 8. A sales activity support system comprising the server according to claim 1 and a sales terminal accessible to the server, wherein the sales terminal operated by a sales person operates Uploading information for the customer in charge of the sales representative to the server, and presenting the customer content generated for the customer based on the uploaded information to the customer. Sales activity support system characterized by doing. 9. The server acquires the access log of the customer, stores the access log in a log storage unit, and stores the access log stored in the log storage unit from the business terminal to the server. The business activity support system according to claim 8, wherein the system can be acquired by accessing. 10. A processing method in a server accessible from a customer via a network, wherein the server includes customer content in which information for the customer is posted, and wherein the server receives the information from the customer. With the access, the content for the customer is output for the customer, and the content for the customer is obtained by the server incorporating various types of information at predetermined positions in a template of the display screen stored in the template storage unit. A sales activity support method, wherein at least one of the generated various types of information is information for the customer uploaded from a sales terminal operated by a sales representative. 11. The server according to claim 10, wherein the information to be uploaded from the business terminal is text information, and the server updates the content of the customer content based on the uploaded text information. Sales activity support method described in. 12. The server according to claim 10, wherein the server manages a home page, and the customer content is output and displayed as one screen of the home page.
Or the sales activity support method described in 11. 13. The customer is a group including a plurality of users, and when each user belonging to a customer belonging to the group accesses the server, the server executes the customer service for the customer to which the user belongs. The business activity support method according to any one of claims 10 to 12, wherein the content is output and displayed. 14. The server stores and holds customer / user information relating to a user belonging to the customer, and the server determines which of the plurality of users has accessed based on the stored / held customer / user information. 14. The business activity support method according to claim 10, wherein the method recognizes the information and executes a predetermined process based on the recognition result. 15. A sales rep creates information to be individually provided to a customer in charge of the sales rep, and further comprises:
Registered in the server described in any one of the above, and when the customer accesses the main home page common to the customer, the server inputs the user identification information such as a user name and a password to the customer. A communication method for providing, via the Internet, individual customer contents of the customer when the collation result based on the input personal identification information is OK.