JP2002325147A - Computer system and information processing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a computer system and an information processing method that can organically cooperate a childcare facility such as a preschool, volunteers, and guardians. SOLUTION: When a communication center receives a phone request of transferring a child resident in the childcare facility to a hospital by a parent, the communication center first authenticates the talker and registers the transfer request of child to the hospital to a storage device when discriminating the talker is a registered parent. Furthermore, the communication center receives a child emergency notice from the fostering facility and registers the child emergency notice to the storage device. Then the communication center collates the transfer request of child to the hospital with the child emergency notice registered in the storage device and discriminates whether or not they satisfy a prescribed condition. When a discrimination means discriminates that they satisfy the prescribed condition, the communication center decides a transferred destination hospital based on hospital information registered in advance and the transfer request of child to the hospital and decides one person or a plurality of people in charge of transfer registered in advance.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a technology for assisting parents and relatives and related persons when an injury or illness occurs in a person entrusted to a childcare facility or a nursing facility. I do.

[0002]

2. Description of the Related Art In a modern society in which nuclear families are becoming increasingly popular,
Balancing childcare and work, especially during childhood, is a huge psychological and physical burden for parents seeking to advance into society. In order to stop the aging of the declining birthrate and increase the number of births, it is said that it is necessary to develop a support system that allows children to be raised with peace of mind while working.

[0003] In recent years, the expansion of administrative services for child care support,
With the rise of NPOs and the like, movements for child-rearing support have been active, but their organic cooperation has not always been achieved. Also, the situation in nursing care is the same.

[0004]

SUMMARY OF THE INVENTION Accordingly, an object of the present invention is to provide a technology for organically linking childcare facilities, nursing care facilities, volunteers, parents and the like.

[0005] It is another object of the present invention to provide a technology for linking concerned persons so that appropriate treatment can be performed particularly when sudden injuries or illnesses of the elderly or children occur.

[0006]

According to a first aspect of the present invention, there is provided a computer system comprising a facility (for example, a nursery facility).
When a transfer request (for example, a hospital transfer request in the embodiment) of a first person (for example, a child) in a hospital is received from a second person (for example, an authenticated parent or guardian), the transfer request of the first person is made. Means for registering the information in the storage device, and the first
Receiving the emergency notification of the first person and registering the emergency notification of the first person in the storage device, the transfer request of the first person registered in the storage device, and the emergency condition of the first person A determination unit that determines whether a predetermined condition is satisfied by comparing the notification with the notification. If the determination unit determines that the predetermined condition is satisfied, at least information registered in advance (for example, hospital information. Children). Means for determining a transfer destination (for example, a hospital or the home of a related person) based on a hospital transfer request, and if the determination means determines that a predetermined condition is satisfied, registration is made in advance. Means for determining one or a plurality of transfer personnel who have been transferred.

As described above, both the emergency notification by the facility (care or childcare facility) and the transfer request by the second person (guardian) are registered, and for example, the identification information of the first person to be transferred matches. When the condition is satisfied, the transfer destination is determined, and a transfer person such as a volunteer or a nurse is determined. By using this system, appropriate transport personnel can be selected instead of parents or relatives who cannot immediately respond to situations in which children or the elderly must be taken to hospitals or other sudden situations. The burden on people and relatives. In this way, facilities, parents and relatives,
It is an organic link between transfer personnel. As a result, it is possible to prepare an environment in which child care and nursing care can be performed with peace of mind, and to promote the advancement of parents and relatives, particularly women, into society.
The information about the transfer destination and the person in charge of the transfer may be notified to the guardian, or the guardian may access the computer system and check it.

[0008] In the first aspect of the present invention, the first person's image information relating to the transfer request photographed by the photographing device operated by the person in charge of the transfer or the person in charge of the facility is received, and the first person's image information is received. Means for storing the image information of the first person in the image information storage device, and, in response to a request from the terminal device operated by the second person, reads the image information of the first person from the image information storage device. A configuration that further includes a transmitting unit may be employed.

Thus, in an emergency, for example, a guardian can check what kind of situation the child is in, and can reduce anxiety caused by not knowing the situation. It is also possible to store not only video information but also text report information by a person in charge of the facility or a person in charge of transportation in a storage device so that parents and relatives can check the status of children and the elderly. is there.

[0010] Further, in the first aspect of the present invention, it is possible to further comprise a means for transmitting the information of the determined transfer person to the facility. As a result, in a childcare facility or a nursing care facility, it is possible to confirm that a person who has picked up a child or an elderly person is a legitimate transport person selected by the computer system.

The information processing method according to the second aspect of the present invention stores the transfer request of the first person when the transfer request of the first person at the facility is received from the second person registered in advance. Registering with the device; receiving a first human emergency notification from the facility and registering the first human emergency notification in the storage device; and registering the first human emergency notification in the storage device. A step of comparing the hospital transfer request with the first human emergency notification to determine whether or not a predetermined condition is satisfied. If it is determined in the determination step that the predetermined condition is satisfied, at least A step of determining a transfer destination based on pre-registered information; and a step of determining one or a plurality of pre-registered transfer persons when it is determined in the determining step that predetermined conditions are satisfied. And a flop.

The modification according to the first aspect of the present invention is applicable to the second aspect of the present invention.

The information processing method according to the second aspect of the present invention can be realized by a combination of a program and a computer. In this case, the program includes, for example, a flexible disk, a CD-ROM, and a magneto-optical disk. , A storage medium such as a semiconductor memory and a hard disk or a storage device. The program may be transmitted via a network. The data being processed is temporarily stored in the memory of the computer.

[0014]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 shows an outline of an action or a processing procedure of each subject in an embodiment of the present invention. The following describes an example in which a child is left in a daycare facility, but the present invention is also applicable to a case where an elderly person is left in a nursing facility. First, the parent 100 must perform pre-registration in the communication center 200 system (step (1)). Information that parents must register includes, for example, name, child (child) name, address,
Mobile phone number, mobile phone solid number, normal phone number,
An e-mail address, a template for voice authentication (for example, utterance information of a name), and the like. At the time of registration, an ID and a password may be issued. If the guardian performs registration using the mobile phone, the mobile phone individual number is automatically transmitted from the mobile phone and registered in the communication center 200 system. In addition, the guardian registers information on the name of the child, the name of the guardian, the name of the nursery school, the name of the family hospital, the history of the illness, and other matters to be considered as the child information.

A nurse 500 and a volunteer 60
0 must be pre-registered (step (1) ', step (1) "). The registration information of the nurse 500 and the volunteer 600 includes a name, an address, a telephone number, a mobile telephone number, and a mobile telephone telephone solid number. , A template for voice authentication, etc. An e-mail address and a FAX number may be registered, and an ID and a password may be issued at the time of registration. Alternatively, the activity possible date and time are registered using a terminal device such as a computer.

Although not shown in FIG. 1, the manager of the communication center 200 also registers names, addresses, telephone numbers, mobile telephone numbers, mobile telephone individual numbers, voice authentication templates, and the like. Further, the nursery school 400 itself registers the name of the nursery school, the name of the representative, the name of the staff in charge of the operation counter, the address, the telephone number, the fax number, and the like. Further, the staff in charge of the operation counter of the nursery school 400 also registers the name, telephone number, mobile phone number, nursery school name, voice authentication template, e-mail address, and the like.

If the child in the nursery school 400 is injured or ill, the nursery school 400 contacts the parent 100 by telephone (step (2)). The nursery school 400 is located at the communication center 20.
The emergency notification including information such as the child's ID (or the child's name) and symptoms is performed on the system No. 0 (step (3)). In case of emergency notification, the nursery 400
Information may be registered by accessing the system of the communication center 200 using a computer (nursery school terminal) installed in the office. In addition, nursery school 400
The person in charge of the above may make a call and, after the voice authentication process, register the information relating to the emergency notification by voice.

The parent 100 also registers a hospital transfer request including information such as the child's ID (or child's name) and the hospital to which the child is to be transferred to the communication center 200 system (step (4)). This hospital transfer request is also registered by telephone using the mobile phone of the guardian 100, for example. At this time, voice authentication is performed, and if the result of voice authentication does not indicate success, the hospital transfer request is not registered. It is also possible to confirm the mobile phone individual number.

In the system of the communication center 200, for example, in response to a hospital transfer request from the guardian 100, the emergency notification registered by the nursery school 400 is read out and a collation process is performed (step (5)).
In the matching process, for example, it is checked whether the ID (or name) of the child and the ID (or name) of the nursery school in the hospital transfer request and the emergency notification are the same. In addition, I
If the ID of D and the nursery school ID do not match, or if an emergency notification from the nursery school 400 is not received for a long time while receiving a hospital transfer request from the guardian 100, for example, the system of the communication center 200 is an administrator. For example, the administrator checks with the nursery school 400.

If it is determined in the collation processing in the system of the communication center 200 that the above-mentioned condition is satisfied, the hospital to which the child is to be transferred is determined from the hospital registered at the time of the advance registration. . In addition, extraction processing is performed for the nurses 500 who have registered in advance and the volunteers 600 who are to be transferred (step (6)).

The system of the communication center 200 calls the extracted nurse 500 and volunteer 600, for example, to make a dispatch request (step (7) and step (7) '). When the dispatch request cannot be answered, the dispatch request is made to the next candidate nurse 500 or volunteer 600. Then, the volunteer 600 performing the transfer picks up the nurse 500 (step (8)) and heads for the nursery school 400 (step (8) ′). If the nurse 500 is determined first, and the volunteer 600 to be transferred next is determined, the information on the nurse 500, the nursery school 400, and the child involved in the transfer can be transmitted to the volunteer 600 at a time. Nurse 500
In some cases, the information about the volunteer 600 is notified again after the volunteer 600 to be transferred is determined.

After the nurse 500 and the volunteer 600 are determined, the system of the communication center 200 notifies the nursery school 400 of the information about the nurse 500 and the volunteer 600 (step (9) '). For this notification, facsimile or electronic mail may be used. You may make a phone call and notify by voice.

The nursery school 400 sends the nurse 500 and the volunteers 6 arriving at the nursery school 400 based on the transfer information notification.
The ID of 00 is confirmed (step (9) '). This prevents kidnapping. After confirming the ID, the nursery school 400 assigns the child a nurse 500 and a volunteer 600.
The nurse 500 and the volunteer 600 transfer the child to the hospital 300 (step (8) ").

The nursery school 400 and the volunteer 600
Photograph the state of the nursery school 400 or the picking-up child using the photographing device and register it in the system of the communication center 200 (step (10) and step (1)).
0) '). Further, not only image information but also text report information may be registered in the communication center 200 system. The parent 100 obtains a moving image using a terminal device such as a mobile phone or a computer, and checks the state of the child (step (11)). In some cases, textual report information may be obtained. Finally, the guardian 100 goes to the hospital 300 to pick up the child and is taken over by the volunteer 600 and the nurse 500.

By introducing such a system, even if a child in the nursery school 400 needs an urgent situation, the volunteer 600 and the nurse 500
Is transferred to the hospital 300 and appropriate treatment is performed, so that the guardian 100 can leave the child in the nursery school 400 with confidence. In addition, since the guardian 100 may interrupt the work at an appropriate stage and then pick up the child at the hospital, it is easier to balance work and child care. This system allows parents, nursery schools, volunteers, and nurses to cooperate organically, which helps to build a social safety net for child care.

In the above description, telephone communication is made from the nursery school 400 to the guardian 100.
0 sends emergency notification to communication center 200
The system of the communication center 200 may be configured to notify the guardian 100 by telephone communication, mail transmission, or other means when the system is registered in the system. The guardian 100 determines whether or not to make a hospital transfer request in response to the report, and registers the request when making a hospital transfer request.

Next, the configuration of the system of the communication center 200 that performs the main processing in the present embodiment will be described. FIG. 2 shows a system outline diagram of the communication center 200. The communication center system 2 is connected to, for example, the Internet 4 and a public line network 6. The Internet 4 includes a volunteer terminal 61 which is a computer operated by a volunteer 600, a guardian terminal 10 which is a computer operated by a guardian 100, a guardian mobile phone 11 which is a mobile phone operated by the guardian 100, and a nursery school 400. A nursery school terminal 41 which is a computer operated by a person in charge is connected. Although not shown in FIG. 2, a nurse terminal is a computer operated by a nurse 500, a volunteer mobile phone is a mobile phone operated by a volunteer 600, and a nursery mobile phone is a mobile phone operated by a person in charge of a nursery school 400. May be connected to the Internet 4. Although only one terminal and one mobile phone are shown, a plurality of terminals and a mobile phone can be connected to the Internet 4.

In the public line network 6, the guardian's mobile phone 12, which is a mobile phone operated by the guardian 100, the volunteer mobile phone 62, which is a mobile phone operated by the volunteer 600, and a nurse's house 500 are installed. The nurse's telephone 51, the nursery school telephone 42 installed in the nursery school 400, and the nursery school FAX 43 installed in the nursery school 400 are connected. Although not shown in FIG. 2, a volunteer telephone set in the house of the volunteer 600, a nursery school mobile phone operated by the person in charge of the nursery school 400, and a nurse 5
A nurse's mobile phone, which is a mobile phone operated by 00, may be connected to the public line network 6 in some cases.

The communication center system 2 includes volunteers 600, parents 100, and nurses 500.
And a voice conversation system 21 that enables telephone communication with a person in charge of the nursery school 400, a volunteer 600,
A voice authentication system 22 that performs voice authentication processing (speaker verification processing) of parents 100, nurses 500, and nursery school 400 staff, volunteers 600, and parents 10
0, a system user management system 23 for registering information such as nurses 500 and nursery school 400 staff members in the system, and information such as moving images taken by volunteer 600, nurse 500 and nursery school 400 staff members. A moving image communication system 24 that accumulates and distributes in response to a request from the guardian 100, a record management system 25 for analyzing system usage, and the like, and for responding to an emergency such as that shown in FIG. Emergency processing system 26 that carries out the processing of volunteer 600 and nurse 5
And a volunteer movement management system 27 for registering information such as 00 available days and activity reports.

The configuration of the voice conversation system 21, the system user management system 23, and the voice authentication system 22 will be described with reference to FIG. The voice conversation system 21 includes, for example, a voice input / output processing unit 212 that processes a voice signal input from the parent mobile phone 12 and a voice signal output to the parent mobile phone 12, and a scene (in FIG. A conversation processing script storage unit 214 that stores a conversation processing script defining a conversation flow in a scene of information registration / change / deletion, and information obtained by processing the conversation processing script and obtained from the voice input / output unit 212 is transmitted to another system ( Here, an IVR (Interactive Voice Response) 2 is output to the system user management system 23) and outputs information that is a source of audio information to be output from the audio input / output unit 212.
11 and an associated application (another system, in this case, a system user management system 23) is activated in accordance with an instruction from the IVR 211, and data input from the parental mobile phone 12 and processed by the IVR 211 is output to the application. Application activating unit 2 that outputs information from another application to IVR 211
13 are included.

The system user management system 23 includes a data interface unit 234 for exchanging data with the voice conversation system 21 and a user interface for performing user registration processing when a caller performs user registration. User registration processing unit 231 and an AP for voice authentication system 22 for registering a voice template for voice authentication and voice authentication.
A voice authentication API 235 that is an I (Application Program Interface), a user information change processing unit 232 that performs user information change processing when a caller performs user information change processing, and a call is made. Register, change, and delete information other than the voice template in the user deletion processing unit 233 that performs the user deletion process when the user deletes the user, and the system user DB 225 included in the voice authentication system 22. DB connect 236 for the connection.

The voice authentication system 22 registers a voice template for voice authentication, stores a voice authentication engine 221 for performing voice authentication processing, and information and a voice template registered in advance by a system user. System user DB 225 and voice authentication engine 221
User DB according to the request from the system and other systems
And a DB management unit 223 that performs processing such as search, registration, change, and deletion for the H.225.

By using such a configuration, the parent 100, the nurse 500, the volunteer 600, the person in charge of the nursery school 400, the system administrator, and the like can easily perform the pre-registration. In addition, the communication center 200 can also perform the pre-registration without human intervention, so that labor and cost can be saved.

Next, the moving image communication system 24 will be described with reference to FIG. The volunteer 600, the nurse 500, or the person in charge of the nursery school 400 uses the imaging device 64 to shoot video information (moving images) of a child transferred to a hospital due to illness or injury. The photographed moving image information is compressed by the image compression transmitting device 63, and for example, the volunteer mobile phone 62 (or the nursery school terminal 41)
Is transmitted to the moving image communication system 24 via. The image compression transmission device 63 may be built in the photographing device 64, or may be installed in, for example, a notebook computer or the nursery school terminal 41.

Video communication system 24
Is an image DB 243 for storing image information of children for each nursery school and each child, a volunteer 600 or a nurse 500,
Alternatively, the image capturing / accumulating unit 241 that receives the moving image information captured by the person in charge of the nursery school 400 and stores the information in the image DB 243, and the parent terminal 10 or the parent mobile phone 11
A WWW unit 244 that implements a Web server function that responds to an access from the user, a voice authentication API 242 that is an interface to the voice authentication system 22, voice information acquired from the parent terminal 10 or the parent mobile phone 11, and a user ID ( An authentication request (speaker verification request) including a parent ID is output to the voice authentication API 242, and when an output indicating that the authentication process is successful is obtained from the voice authentication API 242, the corresponding child image information is obtained from the image DB 243. And a moving image processing unit 245 for outputting to the guardian terminal 10 or the guardian mobile phone 11 via the WWW unit 244.

When the voice authentication engine 221 of the voice authentication system 22 receives a voice collation request including voice information and a user ID (protector ID) from the voice authentication API 242, the system user DB 22 via the DB management unit 223.
5, the voice template of the user is acquired, speaker verification processing is performed, and the result is returned to the voice authentication API 242.

The configuration of the record management system 25 and the volunteer movement management system 27 will be described with reference to FIG. The record management system 25 includes a WWW unit 251 that implements a Web server function that responds to access from a system administrator terminal 28 or the like operated by a system administrator, a work log DB 256 that stores work logs, and a work log DB 2
And a search instruction from the system administrator terminal 28 or the like is output to the DB management unit 255, and the search result is received from the DB management unit 255 and the WWW is received.
Work log search processing unit 252 output via the unit 251
And a voice authentication API 253 that outputs an authentication request including voice information and a user ID to the voice authentication system 22 when voice authentication is performed. This makes it possible to present the work execution record and the moving image communication system use record to the system administrator in chronological order, by child name, by volunteer name, and the like.

The voice conversation system 21 includes, in addition to the configuration shown in FIG. 3, a conversation log storage unit 217 and a conversation log storage unit 21 for storing the contents of a conversation between the voice conversation system 21 and a user.
7, a log processing unit 218 for processing the conversation log, and a recording management system 2 for storing a conversation log to be registered in the work log DB 256.
5 DB connect unit 219 which is output to the fifth DB management unit 255. As a result, parents 100 and volunteers 60
0, an electronic memo can be automatically created from conversations of the nurse 500, the manager, and the like, and a work execution record can be stored in the work log 256.

The volunteer activity management system 27 is a system for the volunteer 600 to input, for example, a work record or an activity available date using the volunteer terminal 61 or the volunteer mobile phone 62, for example. Here, a WWW unit 271 for realizing a Web server function in response to the access of the volunteer terminal 61 and each volunteer 6
Movement information DB that stores movement information of 00 and nurse 500
274 and the movement information received via the WWW unit 271 are registered in the movement information DB 274, and the registered contents are registered in the WWW unit 27.
1 and a DB management unit 27 serving as an interface of the movement information DB 273.
3, a log processing unit 278 that generates a predetermined work log,
DB connect 279 for registering the work log in the work log DB 256. Note that, in conjunction with the voice conversation system 21 shown in FIG. 3, a configuration is also possible in which the movement information can be recorded by voice.

Video communication system 24
Includes a log processing unit 248 for extracting, for example, an access record (registration / search log) to the image DB 243, and a DB connect 249 for registering the access record in the work log DB 256, in addition to the configuration shown in FIG. . This allows
It becomes possible to record the use result information of the parent 100 (parent name / child name, request date and time, and video content).

Work log DB 25 of record management system 25
6 stores predetermined information in the emergency information DB of the emergency processing system 26 described below. The emergency processing system 26 extracts information from the emergency information DB. The log processing unit 268 and the work log DB 256 include a DB connect 269 for storing the extracted information.

Work log DB 25 of record management system 25
6 records the support results of the children entrusted to the nursery school 400. This support results information includes the support requester (parent name / child name), request date / time, response start date / time, response completion date / time, request cause, related nursery school name, corresponding medical institution (hospital) name, volunteer name, nurse name , Requester comments,
The operation manager record items, volunteer record items, and the like are registered and used for later operation improvement, statistical processing, and the like.

Next, the configuration of the emergency processing system 26 will be described with reference to FIG. A WW that serves as an interface with the Internet 4 and realizes a Web server function
W unit 261, emergency record / processing unit 262 for performing main processing of emergency processing system 26, emergency information DB 265 for storing information related to emergency, and DB management for managing emergency information DB 265 Part 263,
A voice authentication API2 that outputs a speaker verification request to the voice authentication system 22 when voice authentication (speaker verification) is required.
66 and a DB connect 26 for acquiring information of the system user DB 225 included in the voice authentication system 22
7 and a DB connect 264 for acquiring the volunteer movement information of the volunteer movement management system 27 from the movement information DB 274. Emergency record and processing unit 2
Reference numeral 62 also cooperates with the voice conversation system 21. The emergency processing system 26 is connected to the Internet 4 and can communicate with the nursery school terminal 41, the guardian terminal 10, and the like. Further, the public telephone network 6 may be connected via the voice conversation system 21 or directly from the emergency recording / processing unit 262.
Nursery school telephone 42, Nursery school FAX4
3. Communicate with the nurse telephone 51, the volunteer mobile telephone 62, etc. by telephone or facsimile.

The processing flow of the system shown in FIG. 6 will be described with reference to FIG. For example, the emergency recording / processing unit 262 receives the emergency notification from the nursery phone 42 via the voice conversation system 21 and sends the DB together with the time information to the DB.
The information is registered in the emergency information DB 265 via the management unit 263 (step S1). The emergency notification includes information such as a nursery school name (or ID), a child name (or ID), and symptoms. Also, when registering the emergency notification, the nursery school 40
There is also a case where voice authentication is performed for the person in charge of 0. At that time, the emergency recording / processing unit 262 receives the voice information and the user ID of the person in charge of the nursery school 400 from the voice conversation system 21 and verifies the speaker to the voice authentication system 22 via the voice authentication API 266. Make a request. Then, the verification result is received from the voice authentication system 22 via the voice authentication API 266, and if the verification is successful, an emergency notification is transmitted via the DB management unit 263 to the emergency information DB.
Register at 255.

It should be noted that the person in charge of the nursery school 400 may use the nursery school terminal 41 to give an emergency notification via the Internet 4 and the WWW unit 261. In addition, the emergency record / processing unit 262 uses a FAX-OCR (Optical Charac
If ter-recognition is supported, an emergency notification from the nursery school FAX 43 may be accepted. An ID and a password may be used for authentication.

The person in charge of the nursery school 400 is the parent 10
Notify 0 of an emergency. Emergency notification to nursery 400
When the parent 100 received from the parent company determines that a child transport request should be issued, the parent 100 registers the hospital transport request in the emergency processing system 26 using, for example, the parent mobile phone 11. (Step S3). At this time, the emergency recording / processing unit 262 receives the voice information and the user ID of the guardian 100 from the voice conversation system 2 and transmits the voice authentication system 2 via the voice authentication API 266.
2. Request speaker verification. And the voice authentication system 2
2 is received via the voice authentication API, and if the verification is successful, the hospital transfer request is sent to the emergency information DB2 via the DB management unit 263 together with, for example, time information.
Register at 65. In the hospital transfer request, the child's name (or ID), parent's name (or ID), nursery school name (or ID)
Etc. are included. If there is a hospital that wants to transfer, the information may be included. Note that the order of step S1 and step S3 may be reversed.

Next, the emergency record / processing unit 262 collates the emergency notification from the nursery school 400 with the contents of the hospital transfer request from the guardian 100 (step S5). This check is performed, for example, within a certain period of time after the hospital transfer request is registered, the emergency notification is registered (may be before the hospital transfer request), and the child's name in the emergency notification and the hospital transfer request is registered. Or, confirm whether the ID and the nursery school ID (or name) match. If the emergency notification includes the guardian's name (or ID), the guardian's name (or I
A configuration for collating D) may be used. Such collation is performed to prevent kidnapping, misinformation, and mischief.

Then, the emergency recording / processing unit 262 determines whether the collation result in step S5 satisfies a predetermined condition (step S7). That is, the condition that the emergency notification is registered within a certain period of time after registering the hospital transfer request, the condition that the child's name or ID in the emergency notification and the hospital transfer request match, etc. It is checked whether it is satisfied. If it is determined that the condition is not satisfied, the emergency recording / processing unit 262 notifies the system administrator of an alarm (Step S).
17). In response to this warning, the system administrator
00 and the parent 100 are confirmed.

If the condition is satisfied, the emergency record / processing unit 262 obtains information such as the name of the child's family hospital to be transferred from the system user DB 225 via the DB connect 267. Then, an appropriate transfer destination hospital is determined (step S9). If the hospital transfer request includes information on the desired hospital, the destination hospital is determined in consideration of the desired hospital.

Next, the emergency recording and processing section 262 performs a process of determining the nurse 500 involved in the transfer of the child (step S11). For example, the movement information DB of the volunteer movement management system 27 via the DB connect 264
The information on the available date of the nurse 500 stored in 274 is acquired, and an appropriate dispatch nurse candidate is extracted. Then, a call is made to the nurse telephone 51 (or the mobile telephone) from the dispatch nurse candidate having a higher priority using the voice conversation system 21 to confirm whether or not the nurse can be dispatched. The priority is given based on, for example, the distance to the nursery school, whether the child has been dispatched in the past, and if so, the number of times. If it is not possible to be dispatched at that time, a telephone call is made to the dispatched nurse candidate of the next priority using the voice conversation system 21 to confirm whether or not it is really possible to be dispatched. Nurse 5 who can be dispatched by repeating such processing
00 is determined. At this point, voice authentication may be performed to confirm that the nurse is 500. The nurse 500 that has accepted the dispatch notifies the child of the name, the name and address of the nursery school, and information such as symptoms. Nurse 500
Prepares for dispatch until volunteer 600 asks.

Further, the emergency recording and processing unit 262
The determination process of the volunteer 600 involved in the transfer of the child is performed (Step S13). For example, DB Connect 26
4, the activity possible date information of the volunteer 600 stored in the activity information DB 274 of the volunteer activity management system 27 is acquired, and appropriate dispatch volunteer candidates are extracted. Then, a call is made to the volunteer mobile phone 62 (or telephone) using the voice conversation system 21 from the dispatch volunteer candidate with a high priority, and it is confirmed whether or not the dispatch can be really dispatched. The priorities are assigned based on the same criteria as in the case of the nurse 500. If it is not possible to be dispatched at that time, a call is made to the dispatched volunteer candidate of the next priority using the voice conversation system 21, and it is confirmed whether or not the dispatched volunteer can be really dispatched. By repeating such processing,
The volunteers 600 who can be dispatched are determined. At this point, voice authentication may be performed to confirm that the volunteer is the 600 volunteer. For the volunteer 600 who has accepted the dispatch, information such as the name of the child, the name and address of the nursery school, symptoms, the name and address of the dispatched nurse, and the like are notified. In addition, detailed information may be notified to the volunteer mobile phone 62 by e-mail or the like,
Fax if volunteer 600 can use FAX
You may send it by Further, a mode in which the volunteer 600 operates the computer to access and obtain the emergency processing system 26 may be employed. The volunteer 600 accepting the dispatch picks up the nurse 500 and moves to the nursery school 400. When the nurse 500 is determined first, the volunteer 5
Since information of 00 is transmitted, information notification only needs to be performed once.

The emergency recording / processing section 262 of the emergency processing system 26 transmits the pick-up information to the nursery school 400 (step S15). This transfer information includes the names and IDs of volunteers 600 and nurses 500 who are involved in transporting children.
Information, as well as information about the destination hospital. Thereby, the person in charge of the nursery school 400 can confirm the volunteer 600 and the nurse 500 who have arrived at the nursery school 400. Therefore, accidents such as kidnapping can be prevented. The transfer information 400 is notified by fax.
And email and voice.

Thereafter, volunteer 600 and nurse 5
At 00, the child is transferred to the designated hospital 300 and appropriate treatment is performed. The guardian 100 accesses the emergency processing system 26 using the guardian terminal 10 or the guardian's mobile phone 11, for example, to obtain the information of the transfer destination hospital, and picks up the child at the transfer destination hospital. You may make it notify automatically.

By performing such processing, it is possible to achieve organic cooperation among the parents 100, the volunteers 600, the nurses 500, and the nursery schools 400, and to perform safe and prompt treatment for children. become.

The transfer may be performed only by the nurse 500 or may be performed only by the volunteer 600. Although FIG. 7 shows an example in which the matching process (step S5) is performed, the matching process may not be performed in some cases. In that case, the emergency notification from the nursery school in step S1 may not be performed.

The parent 100 is worried about the appearance of the child, but could not see the appearance of the child using the conventional technique. The moving image communication system 24 in the present embodiment can provide child information to the guardian 100 in the following processing flow.

Person in charge of nursery school 400, volunteer 60
0 or the nurse 500, as shown in FIG.
4 is operated to generate moving picture information of the child and transmit it to the moving picture communication system 24. Image capturing and storage unit 24 of the moving image communication system 24
1 receives moving image information and text report information from the nursery school terminal 41, the volunteer mobile phone 62, or the portable volunteer terminal 61, for example, and receives the image DB 243.
(Step S21). At this time, voice authentication processing may be performed as needed.

When there is an access from the guardian terminal 10 or the guardian mobile phone 11 of the guardian 100, a voice authentication process is performed (step S23). For example, the moving image processing unit 245 outputs a verification request including the voice information and the guardian ID received from the parent mobile phone 11 to the voice authentication system 22 via the voice authentication API 242. Then, the matching result is received from the voice authentication system 2.

If the collation result indicates success, the moving image information and the text report information registered in the image DB 243 are transferred to the parent mobile phone 11 or the parent terminal 1.
0 (step 27). This allows parents 1
At 00, the state of the child can be checked.

On the other hand, if the collation result indicates a failure, the subsequent access is rejected (step S2).
9). This makes it possible to prevent another person from acquiring moving image information or the like of a child.

The present embodiment has been described above.
The present invention is not limited to this embodiment. For example, each system included in the communication center system 2 as shown in FIG. 2 is an example, and the same function can be realized by another configuration.
In some cases, the present invention is also applicable to home care and the like.

[0062]

As described above, according to the present invention, childcare facilities, nursing care facilities, volunteers, parents and relatives can be organically linked.

In addition, it was also possible to provide a technique for linking concerned persons so that appropriate measures can be taken when sudden injuries or illnesses of children or elderly people occur.

[Brief description of the drawings]

FIG. 1 shows a procedure / process flow according to an embodiment of the present invention.

FIG. 2 is a schematic diagram of a system according to an embodiment of the present invention.

FIG. 3 is a functional block diagram for explaining a system user management system, a voice conversation system, and a voice authentication system.

FIG. 4 is a functional block diagram for explaining a moving image communication system.

FIG. 5 is a functional block diagram for explaining a record management system and a volunteer movement management system 27;

FIG. 6 is a functional block diagram for explaining the emergency processing system.

FIG. 7 is a diagram showing a processing flow of the emergency processing system.

FIG. 8 is a diagram showing a processing flow of the moving image communication system.

[Explanation of symbols]

2 Communication Center System 21 Voice Conversation System 22 Voice Authentication System 23 System User Management System 24 Video Communication System 25 Record Management System 26 Emergency Processing System 27 Volunteer Movement Management System

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) H04M 3/00 H04M 3/00 B H04N 7/16 H04N 7/16 E (72) Inventor Yoko Takahashi Tokyo 7F, Maruyama Building, 2-3-8, Azabudai, Minato-ku F-term in the Japan Philanthropic Association (reference) BB73 BB75 DD03 DD14 DD24 DD29 DD30 DD31 DD35 EE05 EE07 EE14 EE19 FF01 FF02 FF17 FF19 FF23 GG02 GG08 GG11 GG19 GG32 GG60 GG70 5K051 AA08 BB01 BB02 DD01 DD15 EE02 HH27 KK06 NN11 KK02 NN

Claims (9)

[Claims] A means for registering a transfer request of a first person in a facility from a second person registered in advance in a storage device; and Means for receiving the first person's emergency notification and registering the first person's emergency notification in a storage device; and requesting transfer of the first person registered in the storage device and the first A determination unit that determines whether or not a predetermined condition is satisfied by comparing the notification with a human emergency notification, and if the determination unit determines that the predetermined condition is satisfied, at least a registration is made in advance. Means for determining a transfer destination based on information; and means for determining one or more transfer personnel registered in advance when the determination means determines that the predetermined condition is satisfied. Computer system Temu. 2. Receiving image information of a first person related to the transfer request photographed by a photographing device operated by the person in charge of transfer or the person in charge of the facility, and reconstructing the image information of the first person. Means for storing the video information in the video information storage device, and reading the video information of the first human from the video information storage device in response to a request from the terminal device operated by the second human, and transmitting the video information to the terminal device The computer system of claim 1, further comprising: means. 3. The computer system according to claim 1, further comprising: means for transmitting the determined information on the transfer person to the facility. 4. When a transfer request of a first person in a facility is received from a second person registered in advance, registering the transfer request of the first person in a storage device; Receiving a first human emergency notification and registering the first human emergency notification in a storage device; and requesting a transfer of the first human registered in the storage device and the first A determination step of determining whether or not a predetermined condition is satisfied by comparing the notification with a human emergency notification, and if it is determined in the determination step that the predetermined condition is satisfied, at least a registration is made in advance. A step of determining a transfer destination based on information; and a step of determining one or more persons registered in advance when it is determined in the determining step that the predetermined condition is satisfied. And an information processing method comprising: 5. Receiving image information of a first person related to the transfer request photographed by a photographing device operated by the person in charge of the transfer or the person in charge of the facility, and transmitting the image information of the first person. Storing the video information in the video information storage device, and reading the video information of the first human from the video information storage device in response to a request from the terminal device operated by the second human, and transmitting the video information to the terminal device. The information processing method according to claim 4, further comprising: 6. The information processing method according to claim 4, further comprising the step of transmitting the information of the determined transfer person to the terminal device of the facility. 7. When a transfer request of a first person in a facility is received from a second person registered in advance, a step of registering the transfer request of the first person in a storage device; Receiving a first human emergency notification and registering the first human emergency notification in a storage device; and requesting a transfer of the first human registered in the storage device and the first A determination step of determining whether or not a predetermined condition is satisfied by comparing the notification with a human emergency notification, and if it is determined in the determination step that the predetermined condition is satisfied, at least a registration is made in advance. A step of determining a transfer destination based on the information; and, if it is determined in the determining step that the predetermined condition is satisfied, at least one or more pre-registered transfer persons are determined. Steps to perform, and a program that causes the computer to execute. 8. Receiving image information of a first person related to the transfer request photographed by a photographing device operated by the person in charge of transfer or the person in charge of the facility, and converting the image information of the first person. Storing the video information in the video information storage device, and reading the video information of the first human from the video information storage device in response to a request from the terminal device operated by the second human, and transmitting the video information to the terminal device. The program according to claim 7, further causing the computer to execute: 9. The program according to claim 7, further comprising the step of transmitting a determined information on the person in charge of transfer to the facility.