JP2002300623A - Telephone exchange system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To automatically obtain each piece of information on guests that is inputted from terminals at a front desk in a hotel, and to display the information on a B board apparatus for giving the information to a use. SOLUTION: When the guest uses a room telephone 7 for calling the B board apparatus 6, the B board apparatus 6 requests a hotel server 3 of each piece of information by the guests. The hotel server 3 sends each piece of information stored at a storage section to the B board apparatus 6, and the B board apparatus 6 displays the received information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone exchange system utilizing customer information and the like, and more particularly, to a telephone exchange system for providing room information to a relay console device in conjunction with a hotel system performing a front desk operation.

[0002]

2. Description of the Related Art Conventionally, a telephone exchange system used in a hotel has various types of information (a guest name, a message, a facility use) from a host computer of a hotel system which performs front-end work (check-in, check-out, reservation, etc.). Fee) has been used. For example, JP-A-59-1
In Japanese Patent No. 61992, the nationality, post, etc. of a guest are input from a dedicated terminal called a hotel operation console, and based on the information, when an incoming call is received from a guest room to an attendant console device, an incoming lamp is divided and an incoming call display is performed. are doing.

[0003]

However, in the conventional telephone exchange system as described above, it is necessary for the operator to input information such as the guest's nationality and post from a dedicated terminal.
Because, in order to automatically obtain information from the host computer of the hotel system, it is necessary to connect to the telephone exchange system, but since there is a difference between both communication protocols, it is not possible to connect directly It is.

[0004]

A telephone exchange system according to the present invention is connected to a host computer and transmits and receives information to and from the host computer, and a private telephone connected to the server and performing telephone exchange processing. An exchange, and a relay console device directly connected to the private branch exchange for transmitting and receiving information. The server includes an information transmitting and receiving unit for transmitting and receiving various information to and from the host computer, and various types of information received by the information receiving unit. An information storage unit that stores information, and an information transmission control unit that reads information corresponding to a request from the relay console device from the information storage unit and transmits the information to the relay console device, the relay console device includes: Request input means for inputting the request, and a display control means for displaying information sent from the information transmission control means on a display means based on the request. Characterized in that it comprises and.

[0005]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, embodiments of the present invention will be described in detail with reference to the drawings. Referring to FIG. 1, an embodiment of the present invention is described as follows.

[0006] In the telephone exchange system of the present invention, a front terminal 1 for performing a hotel front service and a host computer 2 are connected, and the host computer 2 is connected to a hotel server 3 having a storage unit (not shown). . A time-division switch 4 which is a private branch exchange is connected to the hotel server 3. To the time-division switch 4, the relay console device 6, the cabin internal line 7 and the external line 8 are connected.
It is controlled by U5.

When the guest performs a check-in operation from the front terminal 1, information such as the name, nationality, language, departure date and room number of the guest is input. The information is transmitted to the hotel server 3 via the host computer 2. The hotel server 3 records the various information in the storage unit and transmits the information to the CPU 5 which is a control unit of the telephone exchange. The hotel server 3 and the telephone exchange that have received the information change the state of the guest room from the “vacant” state to the “stay” state. As a result, the hotel server can automatically obtain various information on the guest from the front terminal 1 without newly inputting the information.

In this state, when the guest uses the guest room telephone 7 to make an incoming call to the attendant console 6 and the operator responds to the incoming call, the attendant console 6 sends the hotel server 3 Request for various information of the guest. The hotel server that has received the request transmits the various types of information (the nationality of the guest, the position, etc.) stored in the storage unit to the relay console device 6. The relay console device 6 that has received the various information displays the information. Thus, the operator can respond while checking various information of the guest input from the front terminal 1 only by responding to the incoming call from the room phone 7.

[0009] Further, when a connection from the outside line 8 to a guest is requested, the operation is as follows. First, since the requester does not know the extension number of the guest room to which the connection is desired, he only gives the guest name. The operator inputs the name of the guest into the console device 6 by, for example, characters from a keyboard. The relay console device 6 requests the hotel server 3 for various information of the guest. Upon receiving the request, the hotel server 3 transmits the various information stored in the storage unit to the relay console device 6. The relay console device 6 that has received the various information displays the information. If the displayed guest is a guest desired by the requester, the connection processing is performed as it is. Thus, the operator can immediately search for the desired guest and establish a connection by only operating the relay console device 6 in conjunction with the telephone exchange process.

Further, the operator of the attendant console 6 can display various information on the attendant console 6 at any time without requesting the telephone exchange process, by requesting the hotel server 3 for various information. . Further, the displayed contents can be edited from the relay console device 6. For example, when the guest sends a call from the guest room telephone 7 to the attendant console 6 and receives a request for a wake-up call setting, the operator checks the wake-up call setting status from the various information display states described above, Set the desired time. At this time, a wake-up call setting request is made from the console device 6 to the hotel server 3. Hotel server 3 that received a wake-up call setting request
Transmits the information to the CPU 5 of the telephone exchange. This allows the telephone exchange to execute a wake-up call at a set time using known techniques.

[0011]

As described above, according to the telephone exchange system of the present invention, for example, in a hotel system for processing a hotel front service, a hotel server is provided between a host computer and a telephone exchange to provide both communication protocols. Can be absorbed, and various types of information of the guest inputted from the hotel front terminal are automatically obtained from the host computer, displayed on the relay console device and given to the operator to provide the information. Effective utilization becomes possible.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Front terminal 2 Host computer 3 Hotel server 4 Time-division switch 5 CPU 6 Attendant device 7 Room telephone 8 Outside line

Continued on the front page F term (reference) 5K015 AA10 AB01 AF04 AF08 5K024 AA71 AA76 BB04 BB07 CC01 CC10 FF03 FF04 GG05 GG13 5K049 BB04 BB12 BB19 CC11 EE01 EE13 FF32 FF47 KK11 KK16

Claims (2)

[Claims] A server connected to a host computer for transmitting and receiving information to and from the host computer;
A private branch exchange that is connected to the server and performs telephone exchange processing; and a relay console device that is directly connected to the private telephone exchange and transmits and receives information, wherein the server transmits and receives various information to and from the host computer. Transmitting / receiving means, information storage means for storing various information received by the information receiving means, and information transmission control for reading information corresponding to a request from the relay console device from the information storage device and transmitting the information to the relay console device Means, the relay console apparatus comprises request input means for inputting the request, and display control means for displaying information sent from the information transmission control means on a display means based on the request. A telephone exchange system, characterized in that: 2. When a call is made from an extension telephone housed in the telephone exchange, the attendant console reads out and displays various information related to the caller from information storage means of the server. Exchange processing support means, service request receiving means for receiving a service request input based on the information, and service request sending means for sending the service request to the server, wherein the server sends the service request 2. A service request storage means for storing a service request signal sent from said means, and a service request relay transmission means for relaying and transmitting said stored service request signal to said host computer.
Phone exchange system as described.