JPH10210073A - Method for requesting service by portable telephone - Google Patents

Abstract

PROBLEM TO BE SOLVED: To extend the use range of a user by constituting a system constituted of a terminal for reading request information from a user registered in a data base and executing the request from the user or the like at a service providing side, and issuing the service request to the service providing side by using the portable telephone of the user side. SOLUTION: A user 1 issues a request for a service through a digital portable telephone service network 3 to a contract registering/accepting terminal 4 at a service providing side by using a digital type portable telephone 2 owned by the user himself. The request information from the user 1 is stored from the contract registering/accepting terminal 4 through an LAN(Local Area Network) 8 in a contract information/request information data base 5. The registered request information is read by plural request executing terminals 7. The request executing terminals 7 convert the read request information into information for executing a task normalized with a center system 10, and execute the request from the user 1 through a host system communication server 6 and an exclusive network 9.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method of requesting a service to be used by a user of the service without directly visiting a sales office or an installation site of the service provider.

[0002]

2. Description of the Related Art Conventionally, in the case of a transfer, a transfer request is made to a bank office of a financial institution, a predetermined item is entered on a provided transfer form, and a bank clerk is requested, or a transfer service set up by a financial institution is set up. One of the methods is to go to an automatic transaction device having a function and make a request by performing a predetermined operation.

[0003]

However, the above method is based on the premise that the client goes to a place where the client himself makes a request (a branch of a financial institution or a place where an automatic transaction device is installed). This is inconvenient for the requester who is the user.

[0004] That is, the store closes at 3 pm
Since the operation time of the automatic transaction apparatus is also limited, the current situation is that the user has no choice but to use it according to the convenience of the service provider. Even if the automatic transaction apparatus is operated 365 days a year, the problem that the user goes to the place where the automatic transaction apparatus is installed remains unsolved.

[0005]

According to the present invention, there is provided a terminal for extracting necessary information from a center system via a host system via a host system, a database for storing request information, and a database registered in the database. By constructing a system on the service provider side that reads the request information from the user and executes the user's request on the service provider side, and making a service request to the service provider side using the user's mobile phone, the user The above-mentioned problem is solved by aiming to expand the range of use of.

[0006]

FIG. 1 is a block diagram showing an embodiment of the present invention. Here, a contract has been previously concluded between the user 1 and the service providing side for available services. Information on the contents of the contract is registered in the contract information / request information database 5 using the contract registration / reception terminal 4 of the service providing side when the contract is concluded, and an access key used when the user 1 requests a service. Register with. The registered access key is notified to the user 1 as a proof of the contract.

Next, a case where a service is used will be described. The user 1 has a communication path for making a service request through the digital mobile phone service network 3 to the contract registration / acceptance terminal 4 on the service provider side using the digital mobile phone 2 owned by the user 1. Request information from the user 1 is stored in the contract information / request information database 5 from the contract registration / acceptance terminal 4 via the LAN (local area network) 8. Also, the contract registration / acceptance terminal 4
Information required by the contents of the request can be extracted from the center system 10 via the host system communication server 6 and the dedicated line network 9 which are processing devices having a communication function and an information providing function.

[0008] Request information from the user 1 registered in the contract information / request information database 5 is read by a plurality of request execution terminals 7. The request execution terminal 7 converts the read request information into information for executing a task specified with the center system 10, and then converts the information to the user 1 via the host system communication server 6 and the dedicated line network 9. Is executed.

Next, a case where the user 1 requests a desired contract content by using the mobile phone 2 will be described.

The mobile phone 2 held by the user 1 has a transmitting section for transmitting a telephone number for connecting to a call partner, an input section for inputting information to be transmitted, and a display for displaying transmitting information and receiving information. It has a part. The user 1 connects to the contract registration / acceptance terminal 4 held by the service provider using the telephone number notified at the time of contract with the service provider.
Contract registration / acceptance terminal 4 in response to call from user 1
Displays an input guidance message on the display unit of the mobile phone 2 in order to input the access key of the user 1 given at the time of contract to confirm that the user 1 is available.

When the user 1 confirms the message and inputs his / her own access key, the access key is read from the contract information / request information database 5, and it is checked that the user 1 is a contractor. If the check passes, the contract registration / acceptance terminal 4 guides the user to input the request content in the same manner as when the access key is read from the mobile phone 2. As for the request contents input by the user 1, available request contents registered at the time of contract are read from the contract information / request information database 5 and checked.

When the above two checks are passed, the user 1 is required to input information according to the actual contents requested. This is performed in order by the contract registration / reception terminal 4 reading the input guidance message corresponding to the request content from the contract information / request information database 5. When all the information necessary for the request from the user 1 is received, a message indicating the completion is displayed on the display unit of the mobile phone 2 to inform the user 1 that the call can be disconnected. After detecting the call disconnection, the contract registration / acceptance terminal 4 converts the request information received from the mobile phone 2 into the contract information /
Register it in the request information database 5.

Next, the contract information / request information database 5
Are read by the request execution terminal 7 that can execute the request, and the request from the user 1 is automatically requested to the center system 10. The result is recorded in the request execution terminal 7 and the center system 10. The request execution terminal 7 executes a request registered in the contract information / request information database 5 and deletes the request from the contract information / request information database 5 each time one request is completed.

As described above, it is possible to register in advance the contents of requests made by the user and the information items necessary for the contents of the requests in the database. It can be used for any service if it is combined with the device.

[0015]

As described above, according to the present invention, since the contract registration / acceptance terminal on the service providing side is automated for the user, it is possible to use the terminal in a form which is not restricted by time and place. .

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing an embodiment of the present invention.

[Explanation of symbols]

 1 User 2 Digital mobile phone 3 Mobile phone service network 4 Contract registration / acceptance terminal 5 Contract information / request information database 6 Host system communication server 7 Request execution terminal 8 LAN (local area network) 9 Dedicated line network 10 Center system

Claims (1)

[Claims] 1. A method in which a contract is made in advance between a user of a service and a service provider for a service that can be used, and various services are requested by a mobile phone owned by the user. A host system communication server which is a processing device having a communication function and an information providing function, a terminal for extracting information required by the request content from a center system in which the information of the request content is recorded via a dedicated line network; A database for storing request information from a user from the terminal via a LAN, reading information from a user registered in the database, and defining from the read information to the center system. After converting the information into information for executing the business, the host system communication server, a terminal for executing a user's request via the leased line network System on the service provider side, and use the mobile phone owned by the user to make a service request to the service provider via the mobile phone service network, thereby expanding the range of users' use A service requesting method using a mobile phone.