JP3471029B2 - Telephone exchange system - Google Patents

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone exchange system most suitable for use in hotels and hospitals.

[0002]

2. Description of the Related Art In recent years, exchanges have come to use microprocessors as the center of control, and have become increasingly intelligent and highly functional. By the way, a digital electronic exchange for a private branch exchange using a microcomputer has various functions in addition to the basic function of accommodating internal lines and external lines and performing exchange connection between internal lines and between internal lines and external lines. It enables screws.

By the way, if a system using a digital electronic exchange for private branch exchange is installed, the customer service
In companies where service is important, in many cases, a relay station system is used in which an incoming call is accepted by a dedicated operator and then connected to an extension.

A terminal device provided in this exchange stand for performing operations such as correspondence to an outside line and connection to an extension line is a relay stand, and is usually composed of a handset, a dial key, an answer key, an extension key, an indicator lamp and the like. Configured. There are 50 extension keys or 100 extension keys, and each extension key is assigned to a different specific extension.The extension key can be called by simply selecting it and operating it. it can.

A display lamp is provided corresponding to each extension key, and when the lamp is lit, it indicates that the extension is busy. Therefore, the state of the extension can be seen at a glance by the state of the display lamp of each extension key.

When an operator receives an incoming call, he picks up the handset, presses the answer key to answer the incoming call, and when the call is required to be transferred, presses the extension key to which the corresponding transfer extension is assigned or dials. Operate the key to call the extension, and if the extension responds, take over,
Perform the operation of connecting the caller and the extension.

On the other hand, looking at the telephone reception business in relation to the business of the hotel, the incoming call is taken over to the intended room of the other party, and the incoming call is not taken over in the time zone designated by the customer. There is a transfer with various confirmation items such as making a wake-up call at a specified time,
In addition, the room that the other party who sent the call specifies may be a vacant room, or the customer may be absent.
Even if you transfer it to a room, you need various information such as what language the customers in the room use. Therefore, in order to carry out a smooth and error-free service, it is desirable to have a function that can immediately extract such information.

[0008]

As described above, in a switching system using a private branch exchange, a relay station is often connected to receive an incoming call at the relay station and then transferred to an extension line. , Especially in hotels,
This method is adopted.

On the other hand, looking at the telephone reception business in relation to the business of the hotel, the incoming call is taken over to the room of the intended partner, and the incoming call is not taken over in the time zone designated by the customer. There is a transfer with various confirmation items such as making a wake-up call at a specified time,
In addition, the room that the other party who sent the call specifies may be a vacant room, or the customer may be absent.
Even if you transfer it to a room, you need various information such as what language the customers in the room use. Therefore, in order to carry out a smooth and error-free service, it is desirable to have a function that can immediately extract such information.

Moreover, in order to realize such a function, it is desired to realize it without significantly increasing the memory capacity of the exchange. In other words, there is a wide variety of information that you want to register for fine-tuned services, but the memory inside the exchange is used for the necessary control as an exchange, and there is not enough room to use the memory inside the exchange. However, there is a problem in that a sufficient memory capacity cannot be secured, and it is therefore difficult to realize the demand for making necessary information available promptly when needed.

Therefore, the object of the present invention is to
In a telephone exchange system used in hotels, hospitals, etc., it is possible to quickly refer to detailed registration information of the extension of the other party before making a call between the relay stand and the extension, thereby enabling fine-grained service and Telephones designed to minimize the amount of memory used inside the exchange
To provide an exchange system.

[0012]

In order to achieve the above object, the present invention is configured as follows. That is, the first aspect of the present invention is an electronic exchange system including an extension telephone connected to an extension and an exchange device connected to a relay stand,
The exchange has an input unit for inputting personal information of the user of the extension or room state information of the place where the extension is installed, and a storage unit for storing the personal information or the room state information input by the input unit. A computer device connected to the device, a display unit for displaying the personal information or the room state information, and the personal information or the room state information from the storage unit of the computer device when an incoming call is received at the relay stand. Is read out and displayed on the display means. A second aspect of the present invention is an electronic exchange system including an extension telephone connected to an extension and an exchange device connected to a relay stand, in which a personal information of a user of the extension or a room related to an installation location of the extension. A computer device having an input means for inputting state information and a storage means for storing the personal information or the room state information input by the input means, and a computer device connected to the exchange, and the personal information or the room state. Display means for displaying information, call instruction means for calling the extension provided on the relay stand, and when there is a call instruction for the extension, the personal information or the personal information is stored from the storage means of the computer device. And a control means for reading the room state information and displaying it on the display means.

[0013]

Since the present invention has such a configuration, in the first aspect of the invention, the personal information relating to the user of the extension or the room state information relating to the place where the extension is installed is input by the input means and stored in the storage means. By doing so, when an incoming call is received at the relay stand, personal information relating to the user of the extension on the calling side or room state information relating to the extension installation location is read from the storage means of the computer device and displayed on the display means. Is displayed.

[0014]

Further, in the second invention, by inputting the personal information of the user of the extension or the room state information of the place where the extension is installed by the input means and storing it in the storage means, the call to the extension can be performed. At this time, the personal information of the user of the extension to be called or the room state information of the extension installation location is read from the storage means of the computer device and displayed on the display means. Therefore, the operator of the relay stand can automatically know the personal information regarding the user of the extension of the calling side or the extension of the called side and the room state information regarding the place where the extension is installed. When it is used as, for example, it is possible to provide detailed services to guests.

Further, the detailed registration information of the extension is held in the computer device provided outside the exchange, and the information corresponding to the exchange connection extension is read out from the computer device by the exchange connection operation to the extension of the relay stand. Is sent to the exchange and displayed on the display means, it is possible to display a large amount of information at high speed without imposing too much burden on the memory amount inside the exchange and the processing capacity of the exchange.

As described above, according to the present invention, personal information relating to the user of the extension or room state information relating to the place where the extension is installed is registered in advance, so that a call between the relay stand and the extension can be performed. , It is possible to refer to the registered contents, and it is possible to provide a finely tuned correspondence, and to provide an electronic exchange system that can contribute to the improvement of services to extension users.

[0018]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings. Here, the hotel exchange system will be described as an example.

FIG. 1 is a block diagram showing an embodiment of the present invention, in which 1 is an exchange main body, 2-1 to 2-m are extension telephones provided in passenger compartments, and 3 is a relay provided at a reception. It is a stand. In addition to the basic structure of a conventional relay stand, the relay stand 3 is provided with a display device 4 for displaying search information from a computer or the like described later. Reference numerals 5-1 to 5-n are local lines, 6 is a computer, 61 is an operation terminal, and 62 is an external storage device.

The relay stand 3 includes a handset and dial keys,
It is composed of a response key, an extension key, a display lamp and the like.
There are 50 or 100 extension keys that are grouped together, and each extension key is assigned to a different specific extension, and you can select and operate an extension key to call that extension. You can

A display lamp is provided corresponding to each extension key, and when the lamp is lit, it indicates that the extension is busy. Therefore, the state of the extension can be seen at a glance by the state of the display lamp of each extension key.

A display device 4 is provided as an auxiliary display device for the relay stand 3 and displays various information sent from the exchange main body 1. As the display device 4, a CRT display device, a liquid crystal display device, a plasma display device or the like is used.

The exchange main body 1 accommodates extension terminals and office lines,
Exchange connection between extension lines, between extension line and outside line, etc., switching circuit 11, trunk circuit 12-1 to 12-n, line circuit (subscriber circuit) 13-1 to 13-m, control unit (Central control unit CC)
14, a storage unit 15, an interface 16 for a relay stand, a digital interface circuit 17, and the like.

The exchanging circuit 11 performs exchanging connection between extension lines or from an extension line to an outside line (station line) and from an outside line to an extension line, and the control unit 14 controls the exchange operation of the exchanging circuit 11 as a whole. Is responsible for various controls.

The storage unit 15 stores various control programs of the control unit 14, various tables, and data such as set function contents, and other various information generated in the exchange, such as a calling extension. Various information such as number information and its call time, the number of calls, the number of outgoing calls to the outside line, the telephone number of the destination, the call time, the call charge, and the current state are updated and stored in the storage unit 15, and the computer 6 It also has a function of controlling to output various data from the computer 6 to the display 4 of the relay stand 3.

The computer 6 has a processor (CPU), a main memory, and the like, stores various information input from the control unit 14 of the exchange main body 1 in the external storage device 62, and controls the operation terminal 61. In accordance with various commands given by the operation, the contents of various data stored in the external storage device 62 can be changed (addition / deletion, etc.), and the operation terminal 61 can be changed.
On the display. It is used to change programs, has a keyboard and a character display device, and exchanges data and commands with the central controller 14 to carry out these operations.

The line circuits 13-1 to 13-m of the exchange main body 1 are connection interfaces provided for each extension line, and serve as connection interfaces between the exchange circuit 11 and each extension terminal. The trunk circuits 12-1 to 12-n interface with the switching circuit 11 and the corresponding office lines 4-1 to 4-n, respectively,
This is a circuit that detects incoming calls and closes the DC loop for line capture. In addition, a tone sending circuit (not shown) is connected to the exchange circuit 11 so that various signal sounds necessary for the telephone system can be sent.

The interface 16 is for connecting the relay stand 3 and the display device 4 to the exchange main body 1, and has a function of transmitting and receiving data for the relay stand 3 and signals for the display device 4 separately. Have

These constituent elements in the exchange main body 1 are
The line circuits 13-1 to 13-m and the trunk circuit 12 are coupled to the control unit 14 via a signal line 18 such as a control line and a data bus line, and according to a control program stored in advance in the storage unit 15.
-Controls so that a speech path between -1 to 12-n is formed to enable normal exchange operation. In order to realize these controls, the storage unit 15 is provided with a program for that purpose.

The digital interface circuit 17 is an interface for connecting the exchange main body 1 and external digital equipment, and is an interface capable of high-speed transmission of data and the like. Is connected to the control unit 14 of the exchange main body 1 through the digital interface circuit 17 so that the control unit 14 can communicate with the control unit 14.

Further, when a call is made from the extension to the relay stand 3, the control unit 14 controls the extension so that the relay stand 3 receives the call, and the computer 6 is also provided with the telephone number of the extension. When information and a search command are given, the computer 6 is caused to search the registered information of the telephone number, the search result is received and stored in the storage unit 15, and when the relay stand 3 responds, the calling extension and the relay stand 3 are sent. It has a function of controlling so as to secure a communication path to and at the same time as controlling so as to send the search information of the calling extension stored in the storage unit 15 to the display device 4 attached to the relay stand 3 for display.

Further, when the control unit 14 performs an incoming call transfer operation for transferring an incoming call to the relay stand 3 to the passenger room extension, the controller 14 obtains the guest room information of the transfer destination extension.
When a search command is given to the computer 6 and the guest room information is received from the computer 6 as display information, the information is controlled to be sent to the relay stand 3 and the service registration status table (FIG. 3) is searched. The call is made only when there is no incoming call control in the transfer destination room, and if the call is answered, the relay stand 3
And a call path of the passenger room extension is secured to enable a call, and a control operation is performed to secure a call path for connecting an incoming call outside line to the passenger room extension by a transfer operation of an operator. To check whether the incoming call is from a passenger room extension or another extension, the type information is prepared in advance in the storage unit 15 as type information for each extension, and the control unit 14 checks this.

In addition to having a clock function, a calendar function, a database function, etc., the computer 6 is notified when the time comes in order to notify the arrival of the execution time of the service registered and set such as wake-up call. There is a function that automatically displays the guest room name and service contents, and the registered information is called and displayed so that it can be used at any time in front desk work. This reference can be made by the front desk operator operating the operation terminal 61 and designating a desired search item.

The operation of the present apparatus having such a configuration will be described. If there is an incoming call from an outside line, this system will
Detects an incoming call from the trunk circuits 12-1 to 12-n, and the extension terminal set as a representative (in the case of a repeater system or extension group type) or directly the corresponding extension (PBX dial-in; from NTT) If you receive a number and assign it to an extension, you can receive it directly by dialing the subscriber number). Then, the communication path is secured by the response of the extension terminal, and the communication between the two is enabled.

In response to a call from the extension to the front desk or the reception desk, the control section 14 controls the front desk or the relay desk 3 which is the reception desk to receive the call. The unit 14 secures a call path between the calling side and the called side, and enables communication between them.

The call from the extension in the business department to the outside is made by the call operation of the extension terminal, and the control unit 14 causes the trunk circuit 12-1.
This is done by searching for an empty one of ~ 12-n, securing a communication path using this empty trunk circuit, and outputting dial information to the central office. Then, it becomes possible to communicate when connected to the other party via the central office.

Between the extensions, receiving the extension number from the calling extension,
The incoming line is controlled for the line circuit of the corresponding extension number, and the call connection is secured by the connection terminal of the line circuit responding to enable communication, but it is inconvenient if the incoming calls are unnecessarily received between the rooms. It is not possible to directly connect to the other guest room, but it is possible to connect directly to the extension lines between business-related departments and between the front desk and the reception desk and the guest room. Such a limitation is realized by the control of the control unit 14.

The above is an example of the basic operation of the function as a general PBX. In addition to such a function, this system can be used for the extension of the passenger service or the incoming external line at the relay stand or the front terminal. This is explained because it has a mechanism that can provide necessary information immediately so that it is convenient when taking over.

FIG. 2 is a table held in the main memory of the computer 6 or the external storage device 62, and is an example of a list of guest room information for guest room extension numbers (DN). Room information (outgoing, vacant, in-room, cleaning, etc.) as room information
Information, nationality information (nationality of guests staying in the room), language used (language spoken by guests staying in the room), VIP information (whether or not a guest), number of people (number of guests staying in the room), length of stay (The staying period of the guest in the room), the usage fee (the total charge that accompanies the consumption of the guest in the room, etc.), the message (the message received from the guest of the room and other memorandums). .

Note that, in FIG. 2, the information on the guest room when the room is vacant or under cleaning is unnecessary, so a flag "-1" indicating that is not shown.
The room is equipped with a flag "-"
I try to set 1 ".

FIG. 3 is a view showing a service registration information table for each guest room held in the storage unit 15 of the exchange main unit 1, in which the wake-up call registration time and incoming call control status for the guest room extension number (DN) are shown. It is a table to be registered. When these pieces of information are set in the storage unit 15 or released, the information is transmitted to the computer 6, and the main memory on the side of the computer 6 or the external storage device 62.
Held in. The computer 6 associates the information of FIG. 2 with the information of FIG. 3 and holds them in its own main memory or external storage device 62.

FIG. 4 shows an example of information displayed on the display section of the relay stand. In this figure, an incoming call is received from the cabin extension “1003” to the relay stand 3, the extension number is transmitted to the computer 6, and the guest room information corresponding to the extension number is computed.
It is an example when it is received from the computer 6 and is displayed on the display unit of the relay stand 3. Therefore, in this embodiment, it is possible to display more detailed information by displaying the information of the cabin extension received at the relay stand on the display unit provided in the relay stand.

A more specific description will be given below. Compu
There are a plurality of operation terminals 61 which are operation terminals of the computer 6, and at least one of the operation terminals 61 is installed at the front of the hotel.

Here, for example, if the extension number in the guest room and the guest room number match, when the guest checks in at the hotel, the front desk operates the keyboard of the operation terminal 61 installed at the front desk. Then, various information (name, language used, stay period, etc.) of the customer and a guest room number (in this example, "1003") are input to the computer 6. As a result, as shown in FIG. 2, the computer 6 registers it in its own main memory or a table on the external storage device 62.

Since this table can additionally store information such as messages sent to the guests and charges for using the facilities in the hotel, the front desk successively stores the information when the information is generated. Input.

In addition, in response to requests such as incoming call restrictions, registration and cancellation can be performed for each guest room by opening the service registration menu. At the front desk, according to the customer's request, the front operation terminal 61 can be used. To open the service registration menu and perform the setting operation.

This setting is input to the computer 6, and the computer 6 is registered in a table in its own main memory or the external storage device 62 and sent to the control unit 14, and the control unit 14 uses this setting. The setting contents of the service registration can be updated and registered in the service registration status table on the storage unit 15 and referred to at any time to regulate incoming call transfer. An example of the control flow by the above-mentioned data input and search operation to the computer 6 is shown in a chart as shown in FIG.

If a call is made from the passenger room extension "1003" to the relay stand 3 while the necessary information for each passenger room extension has been registered, the control unit 14 of the exchange main body 1 responds to this call. In addition to controlling incoming calls to 3, it was checked whether or not the sender was a cabin extension (this is checked by the extension identification information registered in the storage unit 15 in advance), and it was confirmed that it was a cabin extension. If so, the controller 14 is a computer 6
In response, the telephone number information (DN) of the calling extension and a search command are issued.

As a result, the computer 6 retrieves the information on the guest room of the telephone number information (DN) (information on the guest room of the guest room extension "1003") from the table and sends it as display information to the exchange main body 1. In the exchange main body 1, the control unit 14 receives this display information and stores it in the storage unit 15. Then, the control unit 14 secures the communication path between the two at the stage when there is a response to the incoming call of the outgoing extension "1003" in the relay stand 3, and the guest room of the outgoing extension "1003" stored in the storage unit 15 is held. Display information regarding information is sent to the relay stand 3.

On the side of the relay stand 3, this display information is displayed on the attached display device 4 via the interface 16 (see FIG. 4). As a result, the relay stand 3 immediately responds to an incoming call from the extension "1003", and immediately
Since the information of the guest room of the guest room extension "1003" such as is displayed on the attached display device 4, it becomes possible to refer to the necessary items and take action.

The control unit for incoming calls from other than the cabin extension
Since it can be known from the registration information of the storage unit 15 that 14 is not from the cabin extension, in this case, no registration information search command is issued, and if there is a response operation of the relay stand 3, the incoming line is relayed immediately. A call path is formed so as to be connected to the stand 3, and a call can be made with the relay stand 3. FIG. 6 shows a flow chart of the above control operation example.

When an incoming call from an outside line or other extension line is requested to connect to the passenger compartment, the operator of the relay stand 3 presses an extension key corresponding to the requested extension line or dial operation. In order to obtain information about the extension before calling the extension corresponding to the extension key operated to call the extension, the control section 14 calls the extension to perform the call transfer operation. Issues a command to the computer 6 to extract cabin information regarding the extension.

That is, whether or not the extension is a guest room extension is checked by the registered extension identification information in the storage unit 15 by the call operation of the extension, and if it is a guest room extension,
The control unit 14 issues a command to the computer 6 to extract cabin information regarding the extension.

As a result, the computer 6 searches the main memory or the external storage device 62 to extract the room information corresponding to the extension number, arranges it in a predetermined display format, and controls the exchange main body 1. Send to Part 14. The control unit 14 controls the transmission of the received cabin information so as to send it to the relay stand 3 side. Then, the transmitted guest room information is an interface.
It is given to the display device 4 of the relay stand 3 via 16
It is displayed as shown in FIG.

Then, the control unit 14 refers to the service registration state table of FIG. 3 to check the flag indicating the presence or absence of incoming call restriction. If there is incoming call restriction, the busy tone is output without connecting to the relay stand 3 Send to. If there is no incoming call control, the incoming call is controlled for the extension and a ringing tone is sounded. Then, if the other party responds, the operator of the relay stand 3 announces that the incoming call is from an outside line, and when the transfer operation is performed, the control unit 14 performs a connection process and the call path between the incoming outside line and this answer extension line. Is secured,
You can make a call.

If the called party is other than the passenger room extension, the called party is called immediately without checking the incoming call regulation or issuing the command to extract the extension registration information, and if the other party answers, the call path is secured and the call is made. to enable. The same control is also performed when a call is made from the relay stand 3 to the line by operating the dial key or the extension key. A flow chart showing an example of the control of the above processing is as shown in FIG.

As described above, when the incoming call is transferred, only the extension key is pressed to display the room information of the transfer destination on the display device 4, and when there is no incoming call restriction, the extension of the transfer destination guest room is called and transferred. You can for that reason,
Before the guest in the guest room responds, various information about this guest can be grasped and detailed correspondence can be taken, and if the incoming call regulation is set, it will not connect to the guest room, so the operator will use extra nerves Can carry out the work of succession without

Such a function is the same not only when the extension key is operated but also when the incoming call is transferred to the other guest room by using the dial key. However, incoming call control does not work when calling the extension directly from the front desk or relay stand. Control unit 14
In the relay stand 3, the control unit 14 controls the computer 6 in order to secure the communication path between the two when the incoming extension “1003” is answered, and at the same time to obtain the information regarding the cabin extension “1003”. It commands the extraction and output of information related to the cabin extension "1003".

As a result, the computer 6 searches the main memory or the external storage device 62 to extract the cabin information corresponding to the extension number, arranges it in a predetermined display format, and controls the exchange main body 1. Send to Part 14.

The control unit 14 controls the transmission of the received cabin information so as to send it to the relay stand 3 side. Then, the transmitted guest room information is given to the display device 4 of the relay stand 3 via the interface 16 and displayed as shown in FIG. Further, it is assumed that the control unit 14 deletes the registration information on the storage unit 15 that is no longer needed due to the completion of the connection or the abandonment of the call.

As described above, when an incoming call arrives from the passenger compartment extension to the relay stand, the detailed information of the guest is displayed on the display unit promptly. As a result, the operator of the relay stand will be able to provide a more detailed response to the guests, and
Screws can be improved.

As described above in detail, the device of the present invention is
In a telephone exchange system for accommodating an extension line and an office line and exchanging and connecting the accommodated lines to each other, a computer device for storing and holding various information of the accommodated extension for each extension and an operation key, and receiving from the line In addition to accepting the call, the call operation is instructed to call the accommodation line of the telephone switching system, the call acceptance line of the telephone exchange system is instructed, and the call acceptance line is transferred to the accommodation line of the system. , A display means attached to the relay stand capable of displaying at least character information, and an exchange connection operation such as an incoming call response from the relay stand or a call command When it is an extension, the computer device is instructed to read the stored information about the extension to be exchange-connected, and the computer device Causes display on the display means which receives the stored information about the issued the extension, is constructed by and means for controlling so as to connect the replacement target for connection of the line based on the exchange connection operation.

In such a structure, various kinds of information about the accommodation extension are stored in advance in the computer device for each extension. When an incoming call from the extension or outside line is received, it is received by the relay stand, so the operator of the relay stand accepts and responds to this incoming call.
A call command is issued to the electronic exchange system accommodating line by performing a call operation according to the request of the other party, and the control means relates to the exchange connection extension line to the computer device when the object exchange-connected with the relay stand is an extension line. Command the reading of stored information.

As a result, the computer device reads the stored information about this extension and gives it to the control means, so that the control means receives the stored information of the called extension which is read from the computer device. This is displayed on the display means and connection control with the exchange connection target line is performed.

Similarly, when a call is made directly to the extension from the operator of the relay stand, the computer device is instructed to read the stored information of the call extension. As a result, the computer device reads the stored information about this extension and gives it to the control means, so that the control means receives the stored information of the extension read from the computer device and outputs it. The display is displayed on the display means, and call control to the extension is performed based on the call command.

As a result of performing such control, when the relay stand and the extension are exchange-connected, the registration information of the extension is displayed on the display means attached to the relay stand. , It is possible to know various registration information of the extension before the other party of the extension responds, and by registering various information including the personal information of the extension user, for example, this system can be installed in a hotel. When it is used as a telephone system, it is possible to provide detailed services to guests and others.

Further, according to the present invention, the registration information about the extension is held in the computer device, and the exchange connection involving the relay stand such as the operation of calling the extension of the relay stand or the incoming from the extension stand to the relay stand. By the operation, the information corresponding to the extension of the exchange connection is read out from the computer, given to the exchange and displayed on the display means of the relay stand, so that the amount of memory inside the exchange and the processing capacity of the exchange are not much affected. It is possible to display a large amount of information at high speed without giving.

The present invention is not limited to the embodiments described above and shown in the drawings, but can be appropriately modified and carried out within the scope not changing the gist of the invention. Although the example is applied to the telephone system, it is most suitable for use in a telephone system in which the user of the extension is fixed for a certain period of time, such as a hospital room, etc. It is also useful for a telephone system in the case where there are many extension telephones that need to refer to the personal information of the person.

[0069]

As described above, according to the present invention,
By registering personal information related to the extension user or room status information related to the location where the extension is installed, it is possible to refer to the registered content prior to the call between the relay stand and the extension, and to make a detailed response. It is possible to contribute to the improvement of service to users.

[Brief description of drawings]

FIG. 1 is a schematic configuration diagram of a telephone exchange system according to the present invention.

FIG. 2 is a diagram showing an example of an information table stored in a computer.

FIG. 3 is a diagram showing a service registration content information table for each guest room held in a storage unit 15 of the exchange main body 1.

FIG. 4 is a diagram showing an example of information displayed on a display device attached to the relay stand.

FIG. 5 is a flowchart for explaining the operation of this system.

FIG. 6 is a flowchart for explaining the operation of the present system.

FIG. 7 is a flowchart for explaining the operation of the present system.

[Explanation of symbols]

1 ... Exchanger main body, 2-1 to 2-m ... Extension telephone, 3 ... Relay stand, 4 ... Display device, 5-1 to 5-n ... Station line, 6 ... Computer, 11 ... Exchange circuit, 12-1. 12-n ... Trunk circuit, 13-1 to 13-m ... Line circuit, 14 ... Control unit, 15 ... Storage unit, 16 ... Interface circuit, 17 ... Digital interface circuit, 61 ... Operation terminal, 62 ... External storage device.

─────────────────────────────────────────────────── ─── Continuation of the front page (56) Reference JP-A-2-234595 (JP, A) (58) Fields investigated (Int.Cl. ⁷ , DB name) H04Q 3/58 H04M 3/60

Claims (3)

(57) [Claims] 1. An electronic exchange system comprising an extension telephone connected to an extension and a switching device to which a relay stand is connected, wherein personal information of a user of the extension or room state information of an installation location of the extension is input. Input means and the personal information or room state information input by the input means
A storage means for storing the broadcast, and said switching device to a connected computer apparatus, and a display means for displaying the personal information or the room status information, if there is an incoming call to the attendant, the computing device An electronic exchange system, comprising: a control unit that reads out the personal information or the room state information from the storage unit and causes the display unit to display the personal information or the room state information . 2. An electronic exchange system comprising an extension telephone connected to an extension and a switching device to which a relay stand is connected, wherein personal information about a user of the extension or room state information about an installation location of the extension is input. Input means and this input hand
The personal information or the room status information input by a column
Has a storage means for storing information and is connected to the exchange device.
A computer device, display means for displaying the personal information or the room state information , call instruction means for calling the extension provided in the relay stand, and when there is a call instruction for the extension, Compu
From the storage means of the data device, the personal information or the room
An electronic exchange system comprising: a control unit that reads out state information and causes the display unit to display the state information . 3. Personal information includes nationality information, language information,
Information indicating whether or not a person is an important person, information on the number of guests, accommodation period information,
The electronic exchange system according to claim 1 or 2, wherein the electronic exchange system is at least one of message information .