JP2002297979A - Reservation service support server, reservation service support processing method, computer-readable recording medium with program recorded thereon and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a technique of receiving a long term reservation and resolving inconveniences accompanying frequent occurrence of reservation cancellations or forgotten reservations. SOLUTION: A temporary reservation receiving part 2 receives a temporary reservation from a mobile telephone terminal, changes a status to a temporary reservation, and registers a user ID. A temporary reservation confirmation requesting part 3 sends a temporary reservation confirmation request mail to the mobile telephone terminal at a predetermined time and changes the status to requesting confirmation. A temporary reservation confirmation receiving part 4 inputs a temporary reservation confirmation result from the mobile telephone terminal, and changes the status from requesting confirmation to reservation ascertained or no reservation.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a server for supporting a reservation service in a service premised on a reservation, and to a technique for accepting a long-term reservation and eliminating a problem caused by frequent reservation cancellation and forgetting to make a reservation. .

[0002]

2. Description of the Related Art In a service business such as a beauty salon,
The service is provided on the premise of reservation. In particular, in the case of a beauty service using the service regularly and continuously, the user desires to reserve a long-term schedule.

On the other hand, when long-term reservations are accepted, it is easy for business operators to secure customers, but there is a disadvantage that cancellations caused by uncertain reservations are large and business is not stable.

[0004] A user who has made a long-term reservation sometimes forgets to make a reservation.

[0005]

SUMMARY OF THE INVENTION The present invention has been made to eliminate the above-mentioned drawbacks of the prior art, and has as its object to reduce the influence of cancellation which is likely to be caused by a long-term reservation. That is.

It is another object of the present invention to provide a function for reminding a user of a reservation.

[0007]

A reservation service support server according to the present invention is a reservation service support server that can be connected to a terminal of a user who uses a service based on reservation and manages service reservation. (1) For each reservation unit constituting the time to be reserved, one of the statuses of no reservation, provisional reservation, reservation confirmation, and reservation confirmation, A schedule management table having an area for storing user identification information; (2) reservation unit information for specifying a reservation unit to be provisionally reserved;
User identification information for identifying a user to be provisionally reserved is received from the user terminal, and if the status of the reservation unit specified by the received reservation unit information in the schedule management table is no reservation, the reservation A tentative reservation receiving unit that changes the status of the unit to tentative reservation and stores the received user identification information. (3) When the reservation unit whose status is tentative reservation is confirmed on the schedule management table When the confirmation time arrives, a provisional reservation confirmation request email prompting confirmation of the provisional reservation is sent to the terminal of the user specified by the user identification information, and the status is changed to the reservation confirmation. Reservation confirmation request section (4) From the user terminal, for the reservation unit whose status is under reservation confirmation on the schedule management table,
A temporary reservation confirmation receiving unit that receives the reservation confirmation result, changes the status to “confirmed reservation” when the received reservation confirmation result is confirmed, and changes the status to “no reservation” when the received reservation confirmation result is canceled. .

[0008] The reservation service support server is connectable to a device of a service provider, and outputs information of a schedule management table to the device of the service provider.

[0009] The reservation unit is characterized by comprising a date and a time zone.

[0010] The provisional reservation confirmation request section includes the date of the compulsory cancellation in the provisional reservation confirmation request mail, and the reservation service support server further confirms that the status is under reservation confirmation on the schedule management table, The present invention is characterized by having a compulsory canceling unit that changes the status of a reservation unit whose due date has reached without a reservation.

The reservation service support server manages service reservations for a plurality of resources. The schedule management table manages a reservation unit for each resource. Receiving resource specifying information for further specifying a resource from a user terminal, and using a reservation unit corresponding to the resource specified by the resource specifying information.

The schedule management table has an area for storing a service type for each reservation unit. The provisional reservation receiving unit further receives service type information for specifying the service type from a user terminal. In the case where the status of the reservation unit specified by the received reservation unit information is no reservation, the received service type information is stored for the reservation unit, and the provisional reservation confirmation request unit , Wherein the status includes a service type specified by the service type information of the reservation unit whose reservation is provisional reservation.

[0013] The reservation service support processing method according to the present invention is connectable to a terminal of a user who uses a service premised on reservation, and there is no reservation for each reservation unit constituting a reservation target time. Reservation business related to a reservation business support server that manages service reservation using a schedule management table having an area for storing any one of the status of provisional reservation, reservation confirmation, and reservation confirmation, and user identification information A support processing method comprising the following elements: (1) reservation unit information for specifying a reservation unit to be provisionally reserved;
User identification information for identifying a user to be provisionally reserved is received from the user terminal, and if the status of the reservation unit specified by the received reservation unit information in the schedule management table is no reservation, the reservation Temporary reservation receiving step of changing the status to temporary reservation for the unit and storing the received user identification information (2) Timing of confirming the temporary reservation for the reservation unit whose status is temporary reservation on the schedule management table When the confirmation time arrives, a provisional reservation confirmation request email prompting confirmation of the provisional reservation is sent to the terminal of the user specified by the user identification information, and the status is changed to the reservation confirmation. Reservation confirmation request process (3) For a reservation unit whose status is under reservation confirmation on the schedule management table,
A tentative reservation confirmation accepting step of receiving a reservation confirmation result, changing the status to “confirmed reservation” when the received reservation confirmation result is confirmed, and changing the status to “no reservation” when the received reservation confirmation result is canceled. .

A computer-readable recording medium on which the program according to the present invention is recorded is connectable to a terminal of a user who uses a service premised on reservation, and for each reservation unit constituting a time to be reserved. A reservation service support for managing a service reservation using a schedule management table having an area for storing any one of the status of no reservation, temporary reservation, reservation confirmation, and reservation confirmation, and user identification information. A computer-readable recording medium that records a program for causing a computer serving as a server to execute the following processing: (1) reservation unit information for specifying a reservation unit to be provisionally reserved;
User identification information for identifying a user to be provisionally reserved is received from the user terminal, and if the status of the reservation unit specified by the received reservation unit information in the schedule management table is no reservation, the reservation Temporary reservation accepting process of changing the status to temporary reservation for the unit and storing the received user identification information (2) Timing of confirming the temporary reservation for the reservation unit whose status is temporary reservation on the schedule management table When the confirmation time arrives, a provisional reservation confirmation request email prompting confirmation of the provisional reservation is sent to the terminal of the user specified by the user identification information, and the status is changed to the reservation confirmation. Reservation confirmation request processing (3) From the user terminal, for the reservation unit whose status is under reservation confirmation on the schedule management table,
Temporary reservation confirmation reception processing that receives the reservation confirmation result, changes the status to reservation confirmed if the received reservation confirmation result is confirmed, and changes the status to no reservation if the received reservation confirmation result is canceled .

[0015] The program according to the present invention is connectable to a terminal of a user who uses a service premised on reservation, and for each reservation unit constituting a time to be reserved.
A reservation service support server that manages service reservation using a schedule management table having an area for storing any one of the status of no reservation, temporary reservation, reservation confirmation, and reservation confirmation, and user identification information; (1) reservation unit information for specifying a reservation unit to be provisionally reserved;
User identification information for identifying a user to be provisionally reserved is received from the user terminal, and if the status of the reservation unit specified by the received reservation unit information in the schedule management table is no reservation, the reservation Temporary reservation receiving procedure in which the status is changed to temporary reservation for the unit and the received user identification information is stored. (2) When to confirm the temporary reservation for the reservation unit whose status is temporary reservation on the schedule management table When the confirmation time arrives, a provisional reservation confirmation request email prompting confirmation of the provisional reservation is sent to the terminal of the user specified by the user identification information, and the status is changed to the reservation confirmation. Reservation confirmation request procedure (3) For the reservation unit whose status is in the reservation confirmation on the schedule management table, from the user terminal,
Receive the reservation confirmation result, change the status to reservation confirmed if the received reservation confirmation result is confirmed, and change the status to no reservation if the received reservation confirmation result is canceled .

[0016]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiment 1 Hereinafter, the present invention will be described based on embodiments shown in the drawings. FIG. 1 is a diagram showing an overall outline of a system using a reservation service support server.
As shown in the figure, the reservation service support server can be connected to a user terminal used by a user via the Internet. As the user terminal, for example, a mobile phone terminal or a personal computer can be considered. In the following description, description will be made using a mobile phone terminal. By specifying a specific URL from these terminals, access to the reservation service support server becomes possible. The reservation service support server converts the data constituting each screen into HTML (Hyper Text).
Markup Language). The user terminal displays them using a browser.

On the other hand, the business operator can access the reservation business support server from a device of the business operator such as a console of the reservation business support server or a personal computer connected to the Internet. In the case of using a personal computer, the reservation service support server uses ASP (A
application Service Provide
er). As described above, when an access is made by specifying a URL, a screen is transmitted and the personal computer displays the screen. The business operator can access from the device on the business operator side and check the reservation status.
Specifically, the contents of a schedule management table described later are output to the reservation service support server.

First, the configuration of the reservation service support server will be briefly described. FIG. 2 is a diagram schematically illustrating the configuration of the reservation service support server. 1 is a schedule management table, 2
Is a provisional reservation receiving section, 3 is a provisional reservation confirmation request section, 4 is
The provisional reservation confirmation receiving units 5 and 5 are compulsory cancellation units.

The tentative reservation receiving unit 2 receives a tentative reservation from a portable telephone terminal. When the provisional reservation is received, the status corresponding to the designated date and time zone is changed to the provisional reservation on the schedule management table, and the user ID is registered. The user can make a tentative reservation a plurality of times using this function.

The provisional reservation confirmation request unit 3 extracts a provisional reservation to be confirmed from the schedule management table at a predetermined time, transmits a provisional reservation confirmation request mail to the mobile phone terminal of the target user, and It is configured to change the above status during the confirmation request.

The provisional reservation confirmation receiving unit 4 inputs the provisional reservation confirmation result in response to the access from the mobile phone terminal, and changes the status to the reservation confirmation when the provisional reservation confirmation result is confirmed, and If the confirmation result is cancelled, the status is changed to "no reservation".

The forced canceling unit 5 is configured to change the status to "no reservation" when the temporary reservation confirmation acceptance processing is not performed and the time expires. Details of each configuration will be described later.

The schedule handled by the reservation service support server is managed for each reservation unit. The reservation unit is a time unit. In this example, a reservation unit is constituted by a date and a time zone. In this example, the time length related to the reservation unit is a fixed length, but it is also effective to treat it as a variable length. When a plurality of resources can be used simultaneously, a reservation unit is generated for each resource. In this example, a person in charge is provided as a plurality of resources. Examples of the plurality of resources include delivery vehicles, equipment such as rental rooms and billiard tables, and equipment such as skating shoes and rackets, in addition to human resources.

Next, the structure of a schedule management table for managing a schedule will be described. FIG. 3 is a diagram illustrating a configuration example of the schedule management table. A plurality of tables shown in the figure are provided corresponding to each date.
The table is divided into time zone items indicated by 302, and records of a user ID, a status, and a service type are provided for each person in charge. In this way, at least one pair of user ID and status can be stored for each reservation unit. In this example, a service type can be set for each reservation unit. When managing only a single resource, a single record of the user ID, the status, and the service type is sufficient. In this example, the service type is directly described in the figure, but actually, the operation is performed using the identification information for managing the service type.

Next, the configuration and processing of the provisional reservation receiving section 2 will be described. FIG. 4 is a diagram illustrating a detailed configuration of the provisional reservation receiving unit. The provisional reservation receiving unit 2 includes a provisional reservation screen transmission unit 2
1, a provisional reservation application receiving unit 22, a provisional reservation availability determination unit 23, a provisional reservation registration unit 24, and a provisional reservation reception result transmission unit 25. In addition, the provisional reservation receiving unit 2
Operates using the user management table 6 and the person in charge management table 7 in addition to the schedule management table 1.

FIG. 5 is a diagram showing a configuration example of the user management table. This table is for managing users who use provisional reservations and services provided by the business operator through reservations, and has a record for each user. Items include a user ID 501, a mail address 502, a password 503, a name 504, and other accompanying addresses 50.
5, TEL 506, FAX 507, date of birth 508, and the like.

The staff management table 7 stores service types that can be provided by the staff in association with the staff. For example, in the case of a hairdresser, service types such as cut, perm, and coloring can be managed. The clerk management table 7 is an example of a resource management table that defines the relationship between resources and service types.

When a user applies for a provisional reservation, the user accesses a main menu provided by the reservation service support server. FIG. 6 is a diagram showing the main menu screen. As shown in the drawing, the functions of provisional reservation, provisional reservation confirmation, reservation, cancellation wait, and cancellation can be selected. When the user selects the function of the provisional reservation from the mobile phone terminal, the information is sent to the reservation service support server, and the provisional reservation receiving unit 2 starts the provisional reservation receiving process.

FIG. 7 is a diagram showing a tentative reservation acceptance processing flow. The provisional reservation screen transmitting unit 21 generates a provisional reservation screen and transmits it to the mobile phone terminal (S701). The temporary reservation screen will be described with reference to the drawings.

FIG. 8 is a diagram showing a temporary reservation screen flow. In this example, the temporary reservation screen is divided into a plurality of screens. On this screen, enter the information required for the provisional reservation application,
It is configured to transmit to the reservation service support server.
The temporary reservation main screen 810 is configured to input a user ID, a password, and a date. These pieces of information are transmitted to the reservation service support server. User I
D and the password are used for user authentication, and identification and confirmation of the user are performed. Also, by selecting “time zone”, the information is transmitted to the reservation service support server,
Temporary reservation screen transmitting section 21 transmits time zone setting screen 820 to the mobile phone terminal.

The time zone setting screen 820 is configured so that a time zone can be selected. By “determination”, the information of the selected time zone is transmitted to the reservation service support server.
When “details” is selected on the temporary reservation main screen 810, the information is transmitted to the reservation service support server,
The temporary reservation screen transmitting unit 21 transmits the detailed item selection screen 830 to the mobile phone terminal. The detailed item selection screen 830 is configured so that “service type” and “person in charge” can be selected as items to be set. The selected information is transmitted to the reservation service support server, and “service type” is selected. In this case, the provisional reservation screen transmitting unit 21 transmits the service type setting screen 840 to the mobile phone terminal, and when the “person in charge” is selected, the provisional reservation screen transmitting unit 21 Send to phone terminal.

The service type setting screen 840 is configured so that a service type can be selected. By the "determination", the information of the selected service type is transmitted to the reservation service support server.

The person in charge setting screen 850 is configured so that the person in charge can be selected. By "decision", the information of the selected person in charge is transmitted to the reservation service support server.

Finally, the temporary reservation main screen 810 is transmitted again to the mobile phone terminal, and when "OK" is selected, information on the selection is transmitted to the reservation service support server.
Upon receiving this, the provisional reservation application receiving unit 22 determines the information of the provisional reservation application received earlier, and, in addition to user authentication,
Used for the following processing.

As described above, the provisional reservation application receiving section 22 performs the provisional reservation application reception processing (S702), and after the user authentication, the provisional reservation availability determination section 23 performs the provisional reservation availability determination processing (S703). Temporary reservation availability determination unit 2
3 determines whether or not the designated person can deal with the designated service type based on the person management table. If the person in charge cannot respond, a provisional reservation acceptance result indicating acceptance rejection is output. On the other hand, if the person in charge can respond, the temporary reservation registration unit 24 is activated, and a temporary reservation registration process (S704) is performed.

The tentative reservation registration unit 24 changes the status of the reservation unit specified by the date, the time zone, and the person in charge to the tentative reservation, and writes the user ID and the service type in the reservation unit. Specifically, on the table corresponding to the date, the provisional reservation is written in the item corresponding to the time zone of the status record assigned to the person in charge, and the temporary reservation is written in the item of the record of the user ID assigned to the person in charge. User I
D is written, and the service type is written in an item corresponding to the time zone of the service type record assigned to the person in charge. Hereinafter, various updating processes for the reservation unit are performed in a similar procedure. When the registration is normally completed, the registration completion result is notified to the provisional reservation availability determination unit 23. The provisional reservation availability determination unit 23 outputs a provisional reservation acceptance result indicating acceptance acceptance.

In the above status change, if the status before the change is other than “no reservation”, a failure end is notified to the provisional reservation availability determination section 23 as a registration result.
The provisional reservation availability determination unit 23 outputs a provisional reservation reception result indicating that the reception has been rejected.

The provisional reservation reception result transmitting section 25 inputs the provisional reservation reception result from the provisional reservation availability determination section 23 as a provisional reservation reception result transmission process (S705), and transmits the result to the portable telephone terminal as a screen.

Thus, the schedule management table is updated by the provisional reservation receiving process. FIG. 9 is a diagram illustrating an example of the schedule management table after the provisional reservation receiving process. A user ID and a service type are set in the provisionally reserved reservation unit.

Next, the configuration and processing of the provisional reservation confirmation request unit 3 will be described. FIG. 10 is a diagram illustrating a detailed configuration of the provisional reservation confirmation request unit. The provisional reservation confirmation request unit 3 includes a confirmation target provisional reservation extraction unit 31, a confirmation screen URL generation unit 32, a provisional reservation confirmation request mail generation unit 33, and a provisional reservation confirmation request mail transmission unit 34. The tentative reservation confirmation requesting unit 3 operates using the mail history storage unit 8 in addition to the schedule management table 1 and the user management table 6. The mail history storage unit 8 is configured to associate a mail ID, a user ID, a date, a time zone, and a service type for each temporary reservation confirmation request mail described later.

The temporary reservation confirmation request processing will be described. The tentative reservation confirmation request process is a process routinely performed on the reservation service support server side. FIG. 11 is a diagram showing a temporary reservation confirmation request processing flow. If a predetermined period (confirmation period) has elapsed from the date of the provisional reservation, the provisional reservation is subject to confirmation.
Therefore, the confirmation target provisional reservation extracting unit 31 obtains today's date, adds a predetermined period (confirmation period), and obtains the provisional reservation date to be confirmed. Temporary reservations before the requested date are subject to confirmation, except for those for which confirmation has already been requested. In this example, assuming that the provisional reservation confirmation request processing is performed every day, only the schedule management table on the obtained date is targeted. Note that the confirmation period may be variable.

The confirmation target provisional reservation extracting unit 31 extracts a reservation unit whose status is provisional reservation from the reservation units in the target schedule management table (S1101). Further, the status of the extracted reservation unit is changed to "confirmation request", and a mail ID for identifying a provisional reservation confirmation request mail described later is generated for each reservation unit. In addition, for each reservation unit, a mail ID, a user ID, a date, a time zone,
The service type is stored in the mail history storage unit 8 in association with the service type.

In the confirmation screen URL generation process (S1102), the confirmation screen URL generation unit 32 adds a mail ID as a parameter to a predetermined URL for each extracted reservation unit to generate a confirmation screen URL. In addition, predetermined U
The RL is for accessing a temporary reservation confirmation screen described later.

The temporary reservation confirmation request mail generation unit 33 sends the user ID from the confirmation temporary reservation extraction unit 31 for each reservation unit.
, A date, a time zone, and a service type, a name is obtained from the user ID, and a provisional reservation confirmation request mail incorporating the confirmation screen URL is generated (S1103). In this example, a warning about forced cancellation is also included. The due date of the forced cancellation is obtained by subtracting a predetermined period (forced cancellation period) from the date of the provisional reservation. The forced cancellation period may be variable as long as the date of the forced cancellation requested here matches the date of the actual forced cancellation as described later.

The temporary reservation confirmation request mail transmitting section 34 transmits the temporary reservation confirmation request mail generated in this way to the mail address specified by the user ID (S1).
104).

FIG. 12 is a diagram showing an example of a temporary reservation confirmation request mail. Reference numeral 1211 denotes a confirmation screen URL. "
ID = U001 ".

As described above, the schedule management table is updated by the provisional reservation receiving process. FIG. 13 is a diagram illustrating an example of the schedule management table after the provisional reservation confirmation request processing. In FIG. 9, the statuses of the temporary reservation are all confirmation requests.

Next, the configuration and processing of the provisional reservation confirmation receiving unit 4 will be described. FIG. 14 is a diagram illustrating a detailed configuration of the provisional reservation confirmation receiving unit. The provisional reservation confirmation receiving unit 4 includes a provisional reservation confirmation screen generation unit 41 and a provisional reservation confirmation screen transmission unit 42.
And a provisional reservation confirmation result receiving section 43 and a provisional reservation confirmation result registration section 44. The temporary reservation confirmation receiving unit 4 operates using the schedule management table 1, the user management table 6, and the mail history storage unit 8.

The user who has received the provisional reservation confirmation request mail at the mobile phone terminal examines the contents of the provisional reservation and registers the confirmation result in the reservation service support server. For this reason, the user specifies the URL for the confirmation screen in the temporary reservation confirmation request mail and accesses the reservation service support server. The reservation service support server performs a provisional reservation confirmation accepting process in response to the access.

FIG. 15 is a diagram showing a temporary reservation confirmation acceptance processing flow. The provisional reservation confirmation screen generation unit 41 acquires the mail ID included in the URL for the confirmation screen at the time of access. The user ID, date, time zone, and service type corresponding to the mail ID are acquired from the mail history storage unit 8. Further, based on the user ID, a name is acquired from the user management table 6, and a temporary reservation confirmation screen is generated (S1).
501).

The provisional reservation confirmation screen transmitting unit 42 transmits the generated provisional reservation confirmation screen to the mobile telephone terminal that has accessed it (S1502).

FIG. 16 is a diagram showing an example of a temporary reservation confirmation screen. The provisional reservation confirmation screen is configured to confirm the contents of the provisional reservation and to input a selection of “confirm reservation” or “cancel”.

The selection information is received by the provisional reservation confirmation result receiving section 43 as a provisional reservation confirmation result (S150).
3). The provisional reservation confirmation result receiving unit 43 specifies reservation confirmation or cancellation based on the selection information.

The provisional reservation confirmation result registration unit 44 acquires the date, time zone, and person in charge from the provisional reservation confirmation screen generation unit 41, and updates the reservation unit specified by the information. When the reservation confirmation is obtained from the provisional reservation confirmation result receiving unit 43, the status is rewritten to the reservation confirmation. When the cancellation is obtained from the provisional reservation confirmation result receiving unit 43, the status is rewritten without reservation, and the user ID and the service type are rewritten to NULL (S1504).

As described above, the schedule management table is updated by the provisional reservation confirmation acceptance processing. FIG.
FIG. 14 is a diagram showing an example of a schedule management table after a provisional reservation confirmation acceptance process. In this example, the 4 shown in FIG.
Temporary reservation at 9 o'clock to 10 o'clock on 5th is changed to reservation confirmation,
The provisional reservation at 11 to 12 o'clock on the same day has been changed without reservation due to cancellation.

In the above example, the URL attached to the mail
Access to the provisional reservation confirmation screen, but it is also possible to access the main menu and go to the provisional reservation confirmation screen after user authentication. In that case, user ID by user authentication
Is identified and the mail history information with the same user ID is read out from the mail history storage unit 8, whereby the same operation can be performed. When a plurality of mails are sent, it is effective to process them sequentially.

If a predetermined period (forced cancellation period) has elapsed from the date of the provisional reservation, the provisional reservation is forcibly canceled. FIG. 18 is a diagram illustrating a data flow of the forced cancel unit. Therefore, the forced cancellation unit 5
The date of today is acquired, and a predetermined period (compulsory cancellation period) is added to obtain the date of the provisional reservation to be subjected to the compulsory cancellation. In other words, today is the date of the forced cancellation for the temporary reservation. Temporary reservations before the requested date,
Become a target of forced cancellation. The corresponding schedule management table 1 is selected, the status of the reservation unit whose status is requested to be confirmed is changed to no reservation, and the user ID and the service type are rewritten to NULL.

The reservation service support server is a computer, and each element can execute processing by a program. Further, the program can be stored in a storage medium, and can be read by the computer from the storage medium.

[0059]

According to the present invention, the statuses of no reservation, provisional reservation, reservation confirmation, and reservation confirmation are managed by the schedule management table. When the provisional reservation reaches the confirmation time, confirmation of the provisional reservation is performed. Since a tentative reservation confirmation request email is sent and the reservation confirmation result is received to confirm whether the reservation has been confirmed or canceled, unexpected cancellation and reservation forgetting can be prevented. In particular, it prompts for confirmation by e-mail, so it functions as a reminder.

Further, the business operator can check the information of the schedule management table.

When the deadline is reached, the cancellation is forcibly performed, so that the response when the user fails to confirm the tentative reservation becomes clear, and the schedule can be organized.

Since the reservation is managed for each resource, the present invention can be applied to a business using a plurality of resources.

Since the service type is also managed as a schedule, detailed reservation management becomes possible.

[Brief description of the drawings]

FIG. 1 is a diagram showing an overall outline of a system using a reservation service support server.

FIG. 2 is a diagram schematically illustrating a configuration of a reservation service support server.

FIG. 3 is a diagram illustrating a configuration example of a schedule management table.

FIG. 4 is a diagram showing a detailed configuration of a provisional reservation receiving unit.

FIG. 5 is a diagram showing a configuration example of a user management table.

FIG. 6 is a diagram showing a main menu screen.

FIG. 7 is a diagram showing a temporary reservation acceptance processing flow.

FIG. 8 is a diagram showing a temporary reservation screen flow.

FIG. 9 is a diagram showing an example of a schedule management table after a provisional reservation receiving process.

FIG. 10 is a diagram showing a detailed configuration of a temporary reservation confirmation request unit.

FIG. 11 is a diagram showing a temporary reservation confirmation request processing flow.

FIG. 12 is a diagram showing an example of a temporary reservation confirmation request mail.

FIG. 13 is a diagram illustrating an example of a schedule management table after a provisional reservation confirmation request process.

FIG. 14 is a diagram illustrating a detailed configuration of a provisional reservation confirmation receiving unit.

FIG. 15 is a diagram showing a temporary reservation confirmation acceptance processing flow.

FIG. 16 is a diagram showing an example of a temporary reservation confirmation screen.

FIG. 17 is a diagram showing an example of a schedule management table after a temporary reservation confirmation acceptance process.

FIG. 18 is a diagram illustrating a data flow of a forced cancel unit.

[Explanation of symbols]

1 schedule management table, 2 temporary reservation receiving section,
3 Temporary reservation confirmation request section, 4 Temporary reservation confirmation receiving section, 5
Forced canceling unit, 21 temporary reservation screen transmitting unit, 22 temporary reservation application receiving unit, 23 temporary reservation availability determining unit, 24
Temporary reservation registration unit, 25 Temporary reservation reception result transmission unit, 31
Confirmation target provisional reservation extraction section, 32 confirmation screen URL generation section, 33 provisional reservation confirmation request mail generation section, 34 provisional reservation confirmation request mail transmission section, 41 provisional reservation confirmation screen generation section,
42 a provisional reservation confirmation screen transmission unit, 43 provisional reservation confirmation result reception unit, 44 provisional reservation confirmation result registration unit.

Claims (9)

[Claims] An appointment service support server that can be connected to a terminal of a user who uses a service premised on a reservation and manages a service reservation, and has the following elements: Support server (1) An area for storing, for each reservation unit constituting a reservation target time, any one of the status of no reservation, provisional reservation, reservation confirmation, and reservation confirmation, and user identification information. (2) reservation unit information for specifying a reservation unit to be provisionally reserved;
User identification information for identifying a user to be provisionally reserved is received from the user terminal, and if the status of the reservation unit specified by the received reservation unit information in the schedule management table is no reservation, the reservation A tentative reservation receiving unit that changes the status of the unit to tentative reservation and stores the received user identification information. (3) When the reservation unit whose status is tentative reservation is confirmed on the schedule management table When the confirmation time arrives, a provisional reservation confirmation request email prompting confirmation of the provisional reservation is sent to the terminal of the user specified by the user identification information, and the status is changed to the reservation confirmation. Reservation confirmation request section (4) From the user terminal, for the reservation unit whose status is under reservation confirmation on the schedule management table,
A temporary reservation confirmation receiving unit that receives the reservation confirmation result, changes the status to “confirmed reservation” when the received reservation confirmation result is confirmed, and changes the status to “no reservation” when the received reservation confirmation result is canceled. . 2. The server according to claim 1, wherein the reservation service support server is connectable to a device of a service provider, and outputs information of a schedule management table to the device of the service provider. Reservation business support server. 3. The reservation service support server according to claim 1, wherein the reservation unit is constituted by a date and a time zone. 4. The temporary reservation confirmation request unit includes a date for forced cancellation in the temporary reservation confirmation request mail. The reservation business support server further checks that the status is on 2. The reservation service support server according to claim 1, further comprising a compulsory canceling unit for changing a status of the reservation unit which has reached the due date for cancellation without a reservation. 5. The reservation service support server for managing service reservations for a plurality of resources, wherein the schedule management table manages a reservation unit for each resource, and the provisional reservation reception. 2. The reservation service support server according to claim 1, wherein the unit further receives, from the user terminal, resource specifying information for specifying the resource, and uses a reservation unit corresponding to the resource specified by the resource specifying information. . 6. The schedule management table further has an area for storing a service type for each reservation unit, and the provisional reservation receiving unit further transmits service type information for specifying the service type from a user terminal. Receiving, and when the status of the reservation unit specified by the received reservation unit information is no reservation, the received service type information is stored for the reservation unit. 2. The reservation service support server according to claim 1, wherein the mail includes a service type specified by the service type information of the reservation unit whose status is provisional reservation. 7. Reservation is possible, provisional reservation, reservation confirmation, and reservation are possible for each reservation unit that can be connected to a user terminal that uses a service premised on reservation and constitutes a reservation target time. A reservation business support processing method according to a reservation business support server that manages service reservation using a schedule management table having an area for storing any one of the statuses and user identification information, comprising: (1) reservation unit information specifying a reservation unit to be provisionally reserved;
User identification information for identifying a user to be provisionally reserved is received from the user terminal, and if the status of the reservation unit specified by the received reservation unit information in the schedule management table is no reservation, the reservation Temporary reservation receiving step of changing the status to temporary reservation for the unit and storing the received user identification information (2) Timing of confirming the temporary reservation for the reservation unit whose status is temporary reservation on the schedule management table When the confirmation time arrives, a provisional reservation confirmation request email prompting confirmation of the provisional reservation is sent to the terminal of the user specified by the user identification information, and the status is changed to the reservation confirmation. Reservation confirmation request process (3) For a reservation unit whose status is under reservation confirmation on the schedule management table,
A tentative reservation confirmation accepting step of receiving a reservation confirmation result, changing the status to “confirmed reservation” when the received reservation confirmation result is confirmed, and changing the status to “no reservation” when the received reservation confirmation result is canceled. . 8. Reservation is possible, provisional reservation, reservation confirmation, and reservation are possible for each reservation unit that can be connected to a user terminal that uses a service based on reservation and constitutes a reservation target time. A computer for serving as a reservation service support server that manages service reservation using a schedule management table having an area for storing any one of the statuses and the user identification information for executing the following processing. A computer-readable recording medium on which a program is recorded (1) reservation unit information for specifying a reservation unit to be provisionally reserved;
User identification information for identifying a user to be provisionally reserved is received from the user terminal, and if the status of the reservation unit specified by the received reservation unit information in the schedule management table is no reservation, the reservation Temporary reservation accepting process of changing the status to temporary reservation for the unit and storing the received user identification information (2) Timing of confirming the temporary reservation for the reservation unit whose status is temporary reservation on the schedule management table When the confirmation time arrives, a provisional reservation confirmation request email prompting confirmation of the provisional reservation is sent to the terminal of the user specified by the user identification information, and the status is changed to the reservation confirmation. Reservation confirmation request processing (3) From the user terminal, for the reservation unit whose status is under reservation confirmation on the schedule management table,
Temporary reservation confirmation reception processing that receives the reservation confirmation result, changes the status to reservation confirmed if the received reservation confirmation result is confirmed, and changes the status to no reservation if the received reservation confirmation result is canceled . 9. Reservation is possible, provisional reservation, reservation confirmation, and reservation are possible for each reservation unit that can be connected to a user terminal that uses a service based on reservation and that constitutes a reservation target time. A computer for serving as a reservation service support server that manages service reservation using a schedule management table having an area for storing any one of the statuses and user identification information. Program (1) Reservation unit information for specifying a reservation unit for provisional reservation,
User identification information for identifying a user to be provisionally reserved is received from the user terminal, and if the status of the reservation unit specified by the received reservation unit information in the schedule management table is no reservation, the reservation Temporary reservation receiving procedure in which the status is changed to temporary reservation for the unit and the received user identification information is stored. (2) When to confirm the temporary reservation for the reservation unit whose status is temporary reservation on the schedule management table When the confirmation time arrives, a provisional reservation confirmation request email prompting confirmation of the provisional reservation is sent to the terminal of the user specified by the user identification information, and the status is changed to the reservation confirmation. Reservation confirmation request procedure (3) For the reservation unit whose status is in the reservation confirmation on the schedule management table, from the user terminal,
Receive the reservation confirmation result, change the status to reservation confirmed if the received reservation confirmation result is confirmed reservation, and change the status to no reservation if the received reservation confirmation result is canceled .