JP2002279528A - Commodity order entry system and program for commodity order entry system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent long-period waiting of a customer even if stockout of a commodity occurs when the customer purchases the commodity in a department store (A), and to dissolve complication of a salesclerk (B). SOLUTION: In this system, commodity stockout information of the commodity received from an inventory control server 5 of an inventory control center (C) by use of the Internet 5 is recorded in a commodity master table 16 of a commodity order entry management server 21 in the department store (A). When the salesclerk (B) starts order entry input of the commodity by a commodity order entry terminal 31 according to customer's requirement, the commodity order entry management server 2 decides whether the ordered commodity is stockout or not, extracts a substitute commodity in the same kind and the same price zone as the commodity when the commodity is stockout, and displays the substitute commodity on a monitor 25. Thereby, the customer can grasp whether the commodity is stockout or not when purchasing the commodity, and can select the purchase of the substitute commodity in the case of the stockout of the commodity.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a department store, a mass retailer,
The present invention relates to a product order receiving system for receiving a product order by inputting a product order at a product order receiving terminal of a shopping center or the like (hereinafter, referred to as a "department store or the like").

[0002]

2. Description of the Related Art Conventionally, in a department store or the like, when a product ordered by a customer (or a customer) is out of stock at the time of receiving an order for a gift, the stock is checked with an inventory center or the like. We received orders for products from customers.

[0003]

However, if there is no stock at an inventory center or the like, it is necessary to order and receive (purchase) to business partners and manufacturers from that point of time, so that customers have to wait for a long time. Will be done.

Further, while keeping the customer waiting for a long time,
Later, if the customer does not arrive within the time period specified by the customer, it is only at that time that the customer is notified and apologizes, cancels the arrival or delivery, or decides an alternative product. There must be. For this reason, it has been troublesome for a clerk at a department store or the like due to inquiries to the inventory management center or the distribution center and apologies to customers.

Accordingly, the present invention has been made in view of the above-mentioned circumstances, and aims to prevent a customer from waiting for a long time even if a product is out of stock, and to eliminate the complexity of a clerk. It is intended.

[0006]

According to a first aspect of the present invention, there is provided a product order receiving system for receiving a product order by inputting a product order at a product order receiving terminal of a department store or the like. A commodity order receiving system comprising a substitute commodity display means for displaying data relating to a substitute commodity on a monitor of the commodity receipt terminal when an order for a sold-out commodity is input by the terminal. .

According to a second aspect of the present invention, there is provided a product order receiving system for receiving a product order by inputting a product order at a product order receiving terminal of a department store or the like. A merchandise information management unit for managing merchandise information relating to the merchandise; and An out-of-stock information managing means, an out-of-stock determining means for determining whether or not a product ordered by the product order receiving terminal is out of stock based on out-of-stock information managed by the out-of-stock information managing means; A substitute product extracting means for extracting a substitute product of the determined sold-out product. That.

According to a third aspect of the present invention, there is provided the commodity order receiving system according to the second aspect, wherein the commodity information relating to the substitute commodity extracted by the substitute commodity extracting means is transmitted to the commodity order receiving terminal. This is a commodity order receiving system provided with an alternative commodity information transmitting means for performing the above.

In the invention according to a fourth aspect, the substitute product extracting means extracts a substitute product of the same type and the same price range as a sold-out product. System.

[0010] According to a fifth aspect of the present invention, a computer used in the commodity order receiving system according to any one of the first to fourth aspects causes the computer to execute each of the above means. This is a program for a product ordering system that can be used.

Here, the "program" means a sequence of instructions suitable for processing by a computer, such as a program installed on an HDD or a CD-RW of a computer, or a CD-ROM. , DVD,
Also included are those recorded on various recording media such as FDs and HDDs of computers.

According to a sixth aspect of the present invention, there is provided a program for a product order receiving system for causing a computer to execute various processes by being read by a computer used in the product order receiving system according to the third or fourth aspect. When a desired product is selected from the products extracted by the alternative product extracting means, information on the selected product can be displayed on the monitor of the product order receiving terminal as a receivable product. This is a simple product ordering system program.

[0013]

FIG. 1 shows the overall configuration of a product order receiving system 1 according to an embodiment of the present invention. In the present embodiment, a department store (A) will be described as an example of a department store.

This product order receiving system 1 is a department store (A)
Server that manages product orders, etc.
Below, it is called “product order management server”) 2 and department store
(A) is installed in each store, the clerk (B) performs the input operation
Product order terminal (3₁, 3 ₂,…, 3_N) (N is
(Positive numbers), and connect them to a LAN (Local Area).
Network) and other communication lines 4 so that they can communicate with each other.
are doing. In addition, the commodity order receiving system 1 has an inventory management center.
(C) to manage inventory products, etc.
Server (hereinafter referred to as “inventory management server”) 5.
The inventory management server 5 of the Internet
Connection with the commodity order management server 2 of the general store (A)
Has continued.

FIG. 2 shows a main configuration of the commodity order management server 2 or the inventory management server 5. The commodity order management server 2 and the inventory management server 5 have a CPU (Central Processing Unit) as a control unit main body.
nit) 10, a ROM (ReadOn) in which fixed data such as a program for controlling the CPU 10 is stored in advance.
ly Memory) 11, a memory (main memory) 12 for forming an area for temporarily storing various data, a communication interface 13 for controlling data transmission with each unit connected via the communication line 4, and writing of various data HDD (Hard Disk Dri)
ve) 14 and the like. And these CPU1
0, ROM 11, memory 12, communication interface 1
3. The HDD 14 and the like are electrically connected by a bus line 15 such as an address bus and a data bus.

A program for executing processing (steps) described later is installed in the HDD 14. Further, a product master table 16 is constructed in the HDD 14 of the product order management server 2. On the other hand, the HDD 14 of the inventory management server 5 stores the product master
A table 17 and an inventory data table 18 have been constructed.

[0017] FIG. 3 shows a configuration of a main part of goods orders terminal _{3 1.} In addition, other goods orders terminal _{(3 2, ..., 3 N} )
Are the goods order terminal 3 ₁ of the same configuration, the description thereof will be omitted. This product orders terminal _{3 1,} the control unit CPU 20 as a main body, ROM 21 previously stores fixed data such as programs for controlling the CPU 20, a memory and the like are formed display buffer for temporarily storing display data (main memory) 22 A communication interface 23 for controlling data transmission to and from various units connected via the communication line 4; an HDD 2 for writing and reading various data;
4. It has a monitor 25 such as a CRT or LCD.
The CPU 20, the ROM 21, the memory 2
2. Communication interface 23, HDD 24, monitor 25
And bus lines 26 such as an address bus and a data bus.
Is electrically connected. Further, a program for executing processing (steps) described below is installed in the HDD 24.

FIG. 4 is a conceptual diagram of the layout of the product master record 30 stored in the product master table 16 of the product order management server 2 shown in FIGS. As shown in FIG. 4, the product master record 30
Is the product number (the code assigned to each gift item) 3
1. Product name (display name of product) 32, product model number (product number (model number) specified by supplier) 33, product type (code of unit for categorizing products) 34, unit price (sales unit price of product (preferential price) And discounts are excluded)) 35, out-of-stock information (information for determining whether a product is out of stock) 3
6. The layout is based on the attribute of the scheduled arrival date (scheduled arrival date of the sold-out product next time) 37, and information (data) (d) on the product is recorded for each product.

FIG. 5 is a conceptual diagram of the layout of the product master record 40 stored in the product master table 17 of the inventory management server 5 shown in FIGS. As shown in FIG. 5, the product master record 40 is
Product number (code given to a single gift product) 41;
Product name (display name of product) 42, product model number (product number (model number) specified by supplier) 43, product type (code of product categorized unit) 44, unit price (product sales price (preferential price and discount) Etc.) 45, and a shipping date (scheduled shipping date of the sold out product) 46, and information (data) (d ') on the product is recorded for each product.

Subsequently, a commodity order receiving system according to this embodiment
The operation and processing of the program 1 will be described with reference to FIGS.
I will tell. FIG. 6 shows each operation or process in the system 1.
FIG. 7 to 9 show products.
Order receiving terminal 3₁Showing the screen displayed on the monitor 25 of FIG.
It is. Note that, in the following, the clerk (B) sets the product order receiving terminal 3 ₁
Place to place a product order by entering an order
The case will be described.

In the inventory management center (C), the product master
The table 17 and the inventory data table 18 manage information (d ') related to the products of the company's inventory. Further, the inventory management server 5 determines whether or not the product is out of stock based on the inventory information managed in the inventory data table 18 (step S1). When the stock management server 5 determines that the product is out of stock (Yes), the product number / name is sent from the stock management server 5 to the product order management server 2 of the department store (A) using the Internet 6. The data (d'1), the out-of-stock information (d'2) and the scheduled shipping date information (d'3) of the out-of-stock product are transmitted (step S2).

Next, based on the received data and information (d'1, 2, 3), the product order management server 2 stores the product out-of-stock information (d2) and the expected arrival date information (d3) in the product master. Record in the table 16 (step S3).

[0023] Then, in department stores (A), if the customer (or customer) to purchase the product, clerk (B) is to launch a merchandise order receiving terminal _{3 1} (step S4). This allows
Application recorded in the goods order terminal 3 ₁ of HDD24 goods order input screen display function (application program) (ap) is performed, shown in FIG. 7 [trade order entry]
The screen 50 is displayed on the monitor 25 (Step S5).
On the [product order input] screen 50, a "product number" input field 51, a "product name" input field 52, and a "quantity" input field 53 are displayed. Further, on the [Commodity Order Input] screen 50, an "Enter" button 54 for starting an order after inputting the above-mentioned input fields 51 to 53 is displayed.

Here, the clerk (B) asks the customer how many and how many products to purchase, inputs predetermined items in the input fields 51 to 53, and finally selects the "OK" button 54 (step). S6). Consequently, in the merchandise order receiving terminal _{3 1,}
The received order product data (jd) is transmitted to the product order management server 2 using the communication line 4 (step S7).

Next, the merchandise order management server 2 compares the received ordered merchandise data (jd) with the merchandise master table 16 shown in FIG. It is determined whether or not there is (step S8). If it is determined that there is no out-of-stock product (No), the product order is completed (end). However, if the server 2 determines that there is a product that is out of stock (Yes), the communication line 4 is used to store the product number / name data (d1) and the scheduled arrival date information (d3) of the product that is out of stock. ) to the product sales terminal _{3 1} (step S9).

Next, the commodity receiving terminal 3₁Then, HDD24
Out of stock application (ap) recorded in
The information screen display function is executed and the received product number and name
Data (d1) and scheduled arrival date information (d3),
[Out of stock information] screen 60 shown in FIG.
Is performed (step S10). This [Out of Stock Information] screen 6
0, a “product number” display column 61 and a “product name” display column 6
2. "Next arrival date" display column 63 and alternative product candidates
Select a radio button (64₁, 6
4₂, ..., 64_N) Is placed in the “display alternative” column 6
4 is displayed. Also, the [Out of Stock Information] screen 60
Is the radio button (64₁, 64 ₂, ..., 6
4_NStarts the next screen after selecting one of
"OK" button 65 is displayed.

Here, the clerk (B) asks the customer whether or not to search for a substitute product, and if it is OK to do so,
The desired radio button (here, radio button 64)
₁ ) is selected, and finally, an "OK" button 65 is selected (step S11). Thus the order management server 2, based on the product number, name (d1) according to the radio button 64 ₁ which is the selected item master table 1
Then, substitute products of the same type and the same price range are extracted from 6 (step S12). This substitute product may be one or more. Further, the order entry server 2, product extracted substitute product Product number, name data (D1) and unit price data (D4) using the communication line 4 orders terminal 3 ₁
(Step S13).

[0028] Next, in the merchandise order receiving terminal _{3 1,} HDD24
Is performed, and based on the received product number / name data (D1) and product unit price data (D4), an [alternative candidate] screen 70 shown in FIG. Is displayed on the monitor 25 (step S14). On this [alternative candidate] screen 70, a "product number" display field 72, a "product name" display field 73,
Check box to select if you want "unit price" display column 74, and the orders _{(75 1, 75 2, ...} , 75 N)
Are displayed in the “Orders” column 75 in which is placed. Also,
After selecting at least one of the check boxes (75 ₁ , 75 ₂ ,..., 75 _N ) on the [Alternative Candidate] screen 70, an “Enter” button 76 for starting the next screen is displayed. Have been.

Here, the clerk (B) selects a substitute product for the customer.
Check box desired by clerk (B)
(Here, check box 75₁) And select
Later, the “enter” button 76 is selected (step S1)
5). Thereby, the product order receiving terminal 3 ₁Then, HDD24
Addition of ordered products of recorded application (ap)
An additional function is executed, and a [commodity order entry] screen 5 shown in FIG.
0 is the product number and product name of the product
It is displayed in a state dynamically input (step S1
6). Thereafter, the clerk (B) performs the same operation as in step S6.
Enter the desired quantity in the “Quantity” input field 53 and enter
"OK" button 54 is selected (step S17). afterwards
Is the same as the above step S7 and subsequent steps.
Is omitted.

As described above, according to the commodity order receiving system 1 according to the present embodiment, when a customer purchases a commodity, it is possible to know that the commodity is out of stock and to introduce a substitute commodity. . As a result, it is possible to solve the problem that the customer will not be able to arrive in time within the period specified by the customer while keeping the customer waiting for the product for a long time, so that the situation of apologizing to the customer does not occur, and the department store For the clerk (B) of (A), it is possible to eliminate the inconvenience caused by the inquiry to the inventory management center (C) and the apology to the customer.

In the above embodiment, the inventory management server 5
Is installed in the inventory management center (C), but is not limited thereto, and may be installed in the department store (A) or another place (facility). Similarly, the product order management server 2 may be installed in the inventory management center (C) or another place (facility).

Further, in the above embodiment, the Internet 6 is used as a communication means between the commodity order management server 2 and the inventory management server 5, but the present invention is not limited to this.
A dedicated line may be used. In addition, Inventory Management Center (C)
Alternatively, the salesperson (B) of the department store (A) may be notified of the substitute product by telephone, fax, or the like.

[0033]

As described above, according to the merchandise order receiving system of the present invention, when a customer purchases a merchandise, it is possible to know that the merchandise is out of stock and to introduce a substitute merchandise. As a result, it is possible for the clerk of the department store or the like to eliminate the inconvenience of the inquiry to the inventory management center or the like and the apology to the customer. In addition, since the customer can be introduced to the alternative product, there is an effect that he or she does not have to hesitate which product to purchase.

[Brief description of the drawings]

FIG. 1 is a diagram showing an overall configuration of a product order receiving system 1 according to the present invention.

FIG. 2 is a diagram showing a main configuration of a commodity order management server 2 or an inventory management server 5.

FIG. 3 is a diagram showing a configuration of a main part of goods orders terminal 3 _1.

FIG. 4 is a conceptual diagram of a layout of a product master record 30.

FIG. 5 is a conceptual diagram of a layout of a product master record 40.

FIG. 6 is a flowchart showing each operation or process in the commodity order receiving system 1;

7 is a diagram showing a screen displayed on the merchandise order receiving terminal 3 ₁ of monitor 25.

8 is a diagram showing a screen displayed on the merchandise order receiving terminal 3 ₁ of monitor 25.

9 is a diagram showing a screen displayed on the merchandise order receiving terminal 3 ₁ of monitor 25.

[Explanation of symbols]

1 merchandise order receiving system 2 order entry server _{3 (3 1, 3 2,} ..., 3 N) goods order terminal 4 communication line 5 stock management server 6 Internet (one example of a communication network) 16 product master table 17 item master table 18 Inventory data table 25 Monitor

Claims (6)

[Claims] In a product order receiving system for receiving an order for a product by inputting an order for a product at a product order receiving terminal of a department store or the like, when an order for a product that is out of stock is input by the product order receiving terminal. And a substitute product display means for displaying data relating to the substitute product on a monitor of the product order receiving terminal. 2. A product order receiving system for receiving an order for a product by inputting a product order at a product order receiving terminal of a department store or the like, wherein the product order information is managed by the product order receiving terminal. Product information management means for managing, out of products related to product information managed by the product information management means, out-of-stock information management means for managing out-of-stock information indicating out-of-stock products, and Out-of-stock judging means for judging whether or not the product ordered by the merchandise order receiving terminal is out of stock based on the out-of-stock information managed by the information management means; A product ordering system, comprising: a substitute product extracting means for extracting a product. 3. The commodity order receiving system according to claim 2, further comprising: a substitute commodity information transmitting means for transmitting commodity information on the substitute commodity extracted by said substitute commodity extracting means to said commodity order receiving terminal. Product ordering system characterized by the following. 4. The commodity order receiving system according to claim 2, wherein said substitute commodity extraction means extracts a substitute commodity of the same type and the same price range as a sold-out commodity. 5. A program for a commodity order receiving system, which is read by a computer used in the commodity order receiving system according to any one of claims 1 to 4, and causes the computer to execute each of the means. . 6. A program for a commodity order receiving system, which is read by a computer used in the commodity order receiving system according to claim 3 and causes the computer to execute various processes, wherein the substitute commodity extraction is performed. When a desired product is selected from the products extracted by the means, a program for a product order receiving system capable of displaying information on the selected product as an orderable product on a monitor of the product order receiving terminal.