JP2002063377A - Service providing device and order reception and ordering system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To receives an order from a user and to send the order to a service provider corresponding to the received order. SOLUTION: A customer 1 browses commodity information in a commodity introduction homepage 21, orders a commodity in a commodity order homepage 22, and selects a paying method in a commodity settlement homepage 23. Commodity information and customer information inputted to the commodity order homepage 22 are sent to a commodity ordering system 25. The commodity ordering system 25 selects a special agent 3 complying with the customer's order from a special agent database 26 and sends a commodity delivery instruction 104 to the selected special agent 3.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] 1. Field of the Invention [0002] The present invention relates to an online product sales system, and more particularly to a service providing apparatus and an order receiving / ordering system for transmitting an order to a service provider according to a user's order.

[0002]

2. Description of the Related Art Today, sales companies have various sales systems. For example, an online merchandise sales system that provides products to customers via a distribution network such as a home delivery company or a convenience store is widely known.

[0003] In this online product sales system,
When a customer places an order for a product at a dealer through a telephone or the like, the ordered product is delivered from the dealer through the nearest distribution base of the customer, that is, to the customer via a convenience store or a courier service. .

[0004] Also, a product sales system in which a sales company provides merchandise to customers via sales agents located throughout the country is widely known. In this sales system, customers
You can purchase products at dealerships in various places without visiting a sales company. Further, the customer can select a payment method for purchasing the commodity from cash, credit card, automatic debit at bank, check, promissory note, and the like. In the case of transactions with individual customers such as retail, payment by cash or credit card is common.

[0005] Further, in this product sales system, when a product is sold from the store inventory of a sales agent, an employee of the sales agent can place an order for the product to the sales agent, or the sales agent of the sales company. The man visits the dealer, checks the stock status, and orders the reduced merchandise from the dealer to replenish the stock.

[0006]

However, in the above-mentioned online merchandise sales system, since the goods are delivered to the customer via a courier service or a convenience store, it takes days from the ordering of the goods to the delivery of the goods. Had been lost. This is because there is no merchandise stock at these distribution bases, and merchandise dispatch from the warehouse of the sales company is the start of distribution to customers.

Further, in the above-mentioned sales system through a sales agent, even if the sales agent invests funds in the name of promoting sales support to the sales agent and the sales performance of the sales agent increases, Distributors do not pay distributors. Alternatively, when the dealer introduces a customer from the dealer, the dealer usually only provides the amount equivalent to the customer referral fee (article, or simply a thank-you greeting, etc.) You do not pay any fees.

[0010] That is, money flows from the sales company to the sales agent, but no money other than the commodity price (wholesale price) flows from the sales agent to the sales company. this is,
This is because the relationship between the dealer and the sales agent is a relationship between the seller and the buyer (customer).

Further, in the above-mentioned sales system via a sales agent, since the sales agent must handle both cash and credit cards, the sales agent must perform a lot of troublesome work. Was. In other words, dealers have to pay attention to the danger of cash theft, miscalculation of the amount, etc., have to store and manage cash, and install expensive terminals,
They had to manage payment of royalties to credit companies.

[0010] Further, since the replenishment of the stock of the dealer is performed through the hands of the employee of the dealer or the salesman of the dealer, it takes time and cost, and in addition to the time and cost, there is an order mistake or an error. The possibility of miscalculation was high.

[0011] In addition, although the employee at the distribution base can directly contact the customer and obtain the customer information, the employee merely stores the customer information as a memory. Even so, customer information was taken out of stores at distribution bases and was not collected in one place.

[0012] This is because even if a salesman of a sales company obtains customer information from a conversation with an employee at a sales base or the contents of a product order, such information is different for each sales base. Anything other than directly contributing to the activity (increase in sales) was considered very low value by the salesman or the sales company.

Accordingly, an object of the present invention is to provide a service providing apparatus and an order receiving / ordering system capable of delivering a product to a destination designated by a customer in a shorter time than a conventional product sales system.

Another object of the present invention is to provide a service providing apparatus and an order receiving / ordering system capable of reducing time, cost and ordering mistakes when ordering a product, and reducing the work of a sales agent.

It is another object of the present invention to provide a service providing apparatus and an order receiving / ordering system in which a dealer and a sales agent do not have a relationship between a seller and a buyer.

Another object of the present invention is to provide a service providing apparatus and an order receiving / ordering system capable of collecting information collected at a sales base in one place.

[0017]

Means for Solving the Problems To solve the above problems, the invention of claim 1 comprises a receiving means for receiving an order from a user, a service provider database means for storing information of a service provider, Based on the order received by the receiving means, selecting means for selecting a service provider corresponding to the user's order from the service provider database means, and transmitting the order from the user to the service provider selected by the selecting means A service providing device comprising:

According to a thirteenth aspect of the present invention, in the order receiving / ordering system in which the service providing apparatus, the plurality of user terminals, and the plurality of service provider terminals are connected via a network, the user terminal includes an order transmitting means for transmitting an order. A service providing apparatus comprising: receiving means for receiving an order from a user; service provider database means for storing information of a service provider; and service provider database means based on the order received by the receiving means. From, selecting means for selecting a service provider according to the order of the user, and a transmitting means for transmitting the order from the user to the service provider selected by the selecting means, the service provider terminal, Order receiving means for receiving an order transmitted from the service providing apparatus. A Note system.

According to the present invention, the service providing apparatus includes: a receiving unit for receiving an order from a user; a service provider database for storing information of the service provider; and a service providing unit based on the order received by the receiving unit. By providing a selecting means for selecting a service provider according to the user's order from the provider database means, and a transmitting means for transmitting the order from the user to the service provider selected by the selecting means. The service provider according to the contents of the order can be instructed to ship the product.

[0020]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings. FIG. 1 shows a flow of transmitting goods, money, and ordering information in a sales system according to an embodiment of the present invention. As shown in FIG. 1, the sales system comprises a customer 1, a homepage operating company 2, a sales agent 3, and a sales company 4.

FIG. 2 shows a specific configuration of the customer 1, the homepage operating company 2, the sales agent 3, and the sales company 4. The customer 1 has a terminal, for example, a personal computer (hereinafter, a personal computer), and can browse a homepage on the Internet using a Web browser.

The homepage operating company 2 includes a point management system 24, a product ordering system 25, a dealer database 26, a customer database and a server (not shown).

The homepage operating company 2 establishes a homepage on the Internet on which information on products or services handled by the sales company 4 is posted in accordance with a contract with the sales company 4. Information posted on this website is provided by the sales company 4. The homepage includes, for example, a product introduction / description homepage 21, a product ordering homepage 22, and a product price settlement homepage 2
Consists of three.

When the customer 1 accesses the homepage of the sales company 4 or the homepage of the manufacturing company that manufactures the products of the sales company 4 via the Internet in order to purchase the products of the sales company 4, the homepage is automatically operated. It is designed to link to the home page of Company 2.

The product introduction / description homepage 21 contains information on the details of the product specifications and prices.
The product order homepage 22 is a homepage for ordering a product introduced on the product introduction / description homepage 21, and the customer 1 inputs necessary information for product order to this homepage. The commodity payment settlement homepage 23 is a homepage for selecting a payment settlement method for the ordered commodity. The customer has two payment methods: an electronic payment method (payment for goods 102), in which payment is made on the Internet using electronic money or a credit card, and a payment method (cash payment, 109) in exchange for cash upon arrival of the goods. ) Can be selected.

The home page not only receives orders for products as described above, but also publishes information on details of product specifications, prices, and the like. Therefore, customer 1
Almost all of the information published about the products of the sales company 4 can be obtained from the homepage. That is, the customer 1 can place an order for a product on the same homepage after confirming and convincing the detailed information content regarding the product.

The point management system 24 manages the number of sales points 103, the number of introduction points 111, the information provision points 204, and the predicted purchase points 208 of each store. By accessing the point management system 24 with the personal computer 31, each dealer 3 can check at any time what the point status of the shop is.

The merchandise ordering system 25 collates the dealer database 26 based on the order information input on the merchandise order homepage, selects a dealer 3 according to the order of the customer 1, and delivers the merchandise to the dealer 3. This is a system for issuing an instruction 104 and further issuing a merchandise inventory replenishment instruction 105 to the sales company 4.

The special agent database 26 stores information on each special agent of the sales company 4. The sales agent information includes, for example, the location of the sales agent, business hours, deliverable hours, deliverable area, store regular holiday, delivery regular holiday, product stock status, product store display status, construction license acquisition status (telephone , Indoor wiring electrician, etc.), transportation capacity (truck size, presence / absence of crane, etc.), product knowledge (distributor's specialty, such as software, DVD (Digital Versatile)
Disc) system, telephone system, etc.), mobility (motorcycle, bicycle, walking), service staff (male, female, old, young), adaptability for non-regular business requests (additionally, please purchase other products, Request to go to the government office, ask for the other person to talk to, etc.).

The customer database stores customer information. Customer information includes, for example, customer name, address, date of birth, age, phone number, email address, family structure,
Occupation, place of work, personal income, household income, hobbies, product purchase history, house type (detached house, condominium, rented house, apartment, etc.), and vehicle type. Information such as a settlement method (bank transaction, credit card, etc.).

The sales agent 3 has a terminal, for example, a personal computer 31.
And the point accumulation number confirmation system 33 is managed.

The order receiving system 32 is a system for receiving a product delivery instruction 104 transmitted from the homepage operating company 2 via the Internet, for example.

The point accumulation number confirmation system 33 is a system for accessing the point management system 24 of the homepage operating company 2 via the Internet, for example, and confirming the point status of the own shop using a personal computer.

The sales company 4 includes a product order receiving system 41, a product delivery system 42, and a payment system 43. The product order system 41 is a homepage operating company 2
This is a system for receiving a product stock replenishment instruction 105 from the company. The product delivery system 42 is a system for delivering a product to the sales agent 3. The price settlement system 43 is a system for enabling exchange of money with a bank of the sales company 4 on a network.

In the following, in the above-mentioned sales system,
The flow of product, money, and order information transmission when the customer 1 places an order for a product will be described.

When placing an order for a product, the customer 1 first accesses the product introduction / description homepage 21 of the sales company 4 using the personal computer 11 and browses information such as the details of use of the product and the price. Next, when a product to be purchased is determined, various information such as a name, an address, and a purchased product is input on the product ordering homepage 22 to place an order.

Next, on the commodity payment settlement homepage 23, it is selected whether the commodity payment method is electronic settlement or cash cash on delivery. When electronic payment is selected, the user further selects whether to make payment using electronic money or a credit card. When the payment by credit card is selected, the customer inputs the credit card number or the like of the credit card already contracted. The work related to the order of the customer 1 has been completed.
Will wait for the goods to arrive.

Product information and customer information ordered on the product order homepage 22 are stored in a product ordering system 25.
Sent to The product ordering system 25 collates the dealer database 26, selects a dealer 3 according to the order, and issues a product delivery instruction 104 to the dealer 3. At the same time, the merchandise stock replenishment instruction 105 is issued to the sales company 4.
Put out.

Here, the selection of the sales agent 3 in accordance with the order includes, for example, the geographical distance between the sales agent 3 and the customer 1,
This is performed based on the determination of the business hours of the designated delivery date and time of the sales agent 3 and the method of payment.

Upon receiving the product delivery instruction 104 from the personal computer 11, the sales agent 3 selects the contents of the product delivery instruction 104 (delivery address contact information, delivery designated date and time, price payment method, order Product delivery 108 to the customer 1 in accordance with the user, wrapping designation, wrapping paper designation, installation work such as connection with existing equipment, installation adjustment, software installation, etc.). At this time, if there is no product corresponding to the product delivery instruction 104 in the product stock of the shop, the delivery from the sales company 4 is waited.

The sales company 4 that has received the commodity stock replenishment instruction 105 performs the inventory replenishment commodity delivery 107 to the sales agent 3 in accordance with the contents of the commodity inventory replenishment instruction 105.

On the product price settlement homepage 23,
When the customer 1 selects electronic payment, for example, credit card payment, as a method of payment for the commodity price, the credit company debits the customer 1's bank account in the same manner as ordinary credit card payment.

The homepage operating company 2 performs credit confirmation and the like in accordance with the credit card information input by the customer 1 on the product price settlement homepage 23, and then requests the credit company for the product price. Here, the settlement is performed between the respective banks.

Further, the homepage operating company 2 pays the number of sales points 103 to the sales agent 3, and pays for the stock replenishment product payment to the sales company 4 106.
I do. Here, this inventory replenishment commodity price payment settlement 10
Step 6 is performed between the respective banks of the homepage operating company 2 and the sales company 4.

On the commodity price settlement homepage 23,
When the customer 1 selects cash payment as a method of settlement of the product price, the homepage operating company 2 instructs the sales agent 3 to perform the product price collection 109 together with the product delivery instruction 104.

Based on this instruction, the sales agent 3 collects the product price 109 at the time of product delivery 108. In addition, the sales agent 3 that has received the product delivery instruction 104 transmits the referral trouble point 111 to the homepage operating company 2.
The sales agent 3 that has performed the product price collection 109 performs the product price payment settlement 110. That is, the price of the product delivered for stock replenishment is paid from the price collected from the customer 1. Here, this payment is made by settlement between the trading banks of the sales agent 3 and the sales company 4.

In the above-mentioned sales system, the customer 1
Chooses the electronic settlement, the homepage operating company 2 pays the sales point 103 to the sales agent 3,
When the customer 1 selects the cash settlement, the dealer 3 pays the referral point 111 to the homepage operating company 2, and the exchange of these points is automatically performed by the point management system 24 provided in the homepage operating company 2. Will be settled.

Next, the flow of information on the customer 1 and information on the sales quantity of the product in the above-mentioned product sales system will be described.

FIG. 3 shows the customer 1 in the system described above.
The flow of the information about the product and the information about the sales quantity of the product is shown. The customer 1 provides information on the product order 101 to the homepage operating company 2 via the Internet. Specifically, the name of the customer ordering the product,
Contact information (address, name, phone number, e-mail address, etc.), product name to order, quantity, delivery specified date and time, delivery destination (address, name, phone number), service for accompanying orders (equipment wiring connection, usage And information such as unpacking and installation) and payment method (electronic payment, cash payment).

The sales clerk of the sales agent 3 visits the delivery destination at the time of delivery of the merchandise and directly serves the customer 1, so that various information on the customer 1 (direct contact information 203) can be obtained. Specifically, the type of house (detached house, condominium, rental house, apartment, etc.), the state of the house (such as the size of the house), the type of car owned, the proximity environment, the family structure, the individual annual income, the household annual income, hobbies, product purchase history, Various information such as the actual user of the purchased product can be obtained. Further, if the delivery destination is the first meeting with the sales agent 3, the sales agent 3 can make a valuable opportunity for the sale of the subsequent products.

The sales agent 3 sends the above-mentioned information collected from the customer 1 (delivery destination) to the homepage operating company 2
To provide. Thereby, the sales agent 3 can automatically obtain the information providing point 204 from the homepage operating company 2.

Further, the sales agent 3 sends the merchandise order information 202 to the sales company 4 in order to replenish the stock. By receiving the product order information 202, the sales company 4 can know information on the sales volume of the product at each dealer.

The sales company 4 provides the homepage operating company 2 with the nationwide merchandise sales record information 206 of the merchandise. Thus, the sales company 4 can obtain the information provision fee 207.

The homepage operating company 2 is a sales agent 3
Receiving the direct contact information 205 sent from the client, and providing the information providing point 204 corresponding to the direct contact information 205
To the sales agent 3. In addition, homepage operating company 2
Receives the nationwide merchandise sales record information 206 sent from the sales company 4, and pays an information provision fee 207 for the nationwide merchandise sales record information 206. This information provision fee 20
7 may be paid at points like the information providing point 204, for example.

Further, the homepage operating company 2 stores the received direct contact information 205 and nationwide merchandise sales result information 206 in the customer database. At this time, these data are used for other data, such as trends, seasons,
Processing is performed in conjunction with data such as recurring events such as children's birthdays and temporary events such as entrance and graduation.

As a result, the homepage operating company 2
Using the customer database, it is possible to predict what kind of product the customer stored in the customer database is likely to purchase next, and sell this prediction information to the sales agent 3 as purchase prediction information 209. Here, sales agent 3
The user can purchase the purchase prediction information 209 by paying the purchase prediction point 208 on the Internet.

Although one embodiment of the present invention has been specifically described above, the present invention is not limited to the above-described embodiment, and various modifications based on the technical idea of the present invention are possible. is there. For example, in the above-described embodiment, the role of the homepage operating company 2 is changed to the sales company 4
May be performed.

In the above-described embodiment, the customer 1 places an order 101 for a desired product, the homepage operating company 2 selects a sales agent 3 corresponding to the product order, and delivers the product to the sales company 4. Although the example in which the instruction 104 is transmitted has been described, the customer 1 places an order for a desired service such as electrical equipment repair, and the homepage operating company 2 selects a sales agent 3 corresponding to the service order, and sends the desired order to the sales company 4. May be transmitted.

Further, in the above-described embodiment, the case where the homepage operating company is singular is shown as an example.
A configuration in which a plurality of homepage operating companies are connected via a network may be adopted. That is, when it is determined that the sales agent whose merchandise ordering system 25 is stored in the agent store database 26 cannot provide the merchandise and services according to the merchandise order 101 of the customer 1, the merchandise ordering system 25 transmits the merchandise to another homepage operating company. The product order 101 may be transmitted.

Further, in the above-described embodiment, the homepage operating company 2 instructs the sales agent 3 to send a product delivery instruction 1
04, the product stock replenishment instruction 10 to the sales company 4
5 is shown, but the dealer database 26
May be issued based on the stock status of the sales agent 3 stored in the store.

[0061]

As described above, according to the present invention, a homepage operating company can perform cumbersome operations such as creating and managing homepages that have been performed to deliver information on products or services handled by the homepage to customers. Will not have to be performed. That is, the sales company does not need to create and manage the homepage only by providing the product information of the sales company to the homepage operating company.

Further, since the delivery of the goods is started from the stock at the sales agent nearest to the customer, the time for delivering the goods to the designated destination of the customer can be shortened as compared with the related art.
That is, the sales agent can cope with the case where the delivery of goods is hurried according to a customer's request.

In addition, the delivery of goods is performed not by a courier or a convenience store clerk who lacks specialized knowledge of the goods but by an employee of a sales company having specialized knowledge of the products of the sales company. Can be explained about the product.

Further, profits can be secured at both the sales agent and the sales company. For example, in a sales company, a sales company invests money and conducts sales promotion activities to increase the sales of merchandise at dealerships,
Rather than having the indirect effect of increasing sales orders for sales companies, the sales promotion effect invested in the homepage management company can be obtained directly in the form of orders.

When the homepage operating company receives an order from a customer, it instructs the sales company to replenish the goods to the sales agent, so that the number of stocks at the sales agent is reduced. Can be shortened. Therefore, even when a plurality of customers purchase the same product, the probability of occurrence of a shortage of inventory can be reduced. Further, since the homepage operating company places an order for the stock with the sales company, the sales agent can omit the work of ordering the stock with the sales company.

In addition, since the homepage operating company automatically manages the sales introduction points paid when the sales company is introduced to the customer, the sales company does not have to perform cumbersome operations as in the conventional product sales system. You can save time and effort. In other words, there is no need to perform an operation corresponding to a customer introduction fee (such as a product and a thank-you greeting) provided by the sales agent where the customer is introduced.

The homepage operating company can collect personal information of customers who have never been out of the sales agent and can store the personal information in a database. Therefore, the homepage operating company can extract information useful for sales promotion activities of a sales company or the like from the information by performing analysis and statistical processing on the information stored in the database.

That is, the same information as that obtained by a conventional sales company or the like requesting a specialized research company and spending a large amount of money and time can be obtained. Also, the sales agent can obtain information providing points by providing the customer information to the homepage operating company. Further, it is possible to obtain information from a sales company for sales support, which leads to an increase in sales at the own store.

When the homepage operating company compiles information on the customers and products transmitted from the sales company into a database, information on trends, seasons, etc., information on events that are repeated every year such as children's birthdays, In addition, information on special events such as entrance ceremonies and graduation ceremonies is also processed, so each customer is expected to purchase the next product with a high probability, and the details of the prediction are sold. Can be sold to

On the other hand, the sales agent can increase the number of fixed customers by purchasing this information. In addition, the sales agent performs the door-to-door sales based on the purchase information, so that the probability of being linked to the sale of the product at the door-to-door sales destination can be increased. That is, efficient sales activities can be performed.

[Brief description of the drawings]

FIG. 1 is a schematic diagram illustrating a flow of transmitting goods, money, and ordering information of a product sales system according to an embodiment of the present invention.

FIG. 2 is a schematic diagram illustrating a specific example of components of a product sales system and a flow of transmitting product, money, and ordering information in an embodiment of the present invention.

FIG. 3 is a schematic diagram illustrating a flow of information regarding a customer of the product sales system and information regarding a sales quantity of a product in an embodiment of the present invention.

[Explanation of symbols]

1 ... Customer, 2 ... Homepage operating company, 3 ...
・ Distributor, 4 ・ ・ ・ Sales company

Claims (15)

[Claims] 1. A receiving means for receiving an order from a user, a service provider database means for storing information of a service provider, and a service provider database means based on the order received by the receiving means. A service providing apparatus, comprising: selecting means for selecting a service provider according to a user's order; and transmitting means for transmitting an order from the user to the service provider selected by the selecting means. 2. The method according to claim 1, wherein the selecting unit, when determining that a plurality of service providers are necessary to process the order received by the receiving unit, switches the plurality of service providers. A service providing apparatus selected from the service provider database. 3. The service providing apparatus according to claim 1, wherein the service providing apparatus further includes a user management database unit that stores information on a user who sends an order. 4. The service providing apparatus according to claim 3, wherein the user management database means stores at least a user and a service providing destination of the user in association with each other. 5. The service provider database according to claim 1, wherein the service provider database means associates at least service contents that can be processed by the service provider and local information that can provide the service contents with the service provider. A service providing device characterized by being stored. 6. The service providing apparatus according to claim 5, wherein the order from the user received by the receiving unit includes at least service contents and a service providing desired place. 7. The service content and service stored in the service provider database according to claim 6, wherein the selection unit is configured to execute the service content and the service providing destination included in the order received by the reception unit. A service providing device that checks available service area information and selects a service provider according to a user's order. 8. The method according to claim 3, wherein the receiving means further receives user information transmitted from a service provider, and adds and / or adds information in the user management database based on the received user information.
A service providing apparatus characterized by being updated. 9. The service providing apparatus according to claim 1, wherein the order received by the receiving means is a product order. 10. The service providing device according to claim 9, further comprising a product replenishment command transmitting unit, wherein the product replenishment command transmitting unit transmits a product replenishment command for replenishing the product to the service provider. Service providing device. 11. The service provider database according to claim 10, wherein the service provider database stores the stock status of the service provider, and the product replenishment instruction transmitting unit stores the service provision stored in the service provider database. A service providing device for transmitting a product replenishment command based on a stock status of a person. 12. The method according to claim 1, wherein when the selecting unit determines that the order from the user is not an order that can be provided by the service provider stored in the service provider database, the transmitting unit sets the order. A service providing apparatus for transmitting the order to another service providing apparatus. 13. An order receiving and ordering system in which a service providing device, a plurality of user terminals, and a plurality of service provider terminals are connected via a network, wherein the user terminal includes ordering means for transmitting an order. Receiving means for receiving an order from a user; service provider database means for storing service provider information; and a user order from the service provider database means based on the order received by the receiving means. Selecting means for selecting a service provider according to the following, and transmitting means for transmitting an order from the user to the service provider selected by the selecting means, wherein the service provider terminal comprises: An order receiving / ordering system comprising an order receiving means for receiving a transmitted order. 14. The order receiving / ordering system according to claim 13, wherein said service provider terminal further comprises a transmitting means for transmitting user information. 15. The order receiving / ordering system according to claim 14, wherein the service providing device includes a point managing unit for managing points according to the user information received by the receiving unit.