JP2002015080A - Funeral agency system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To support a funeral business so as to ensure off-times in the night and holidays of course in family-owned funeral directors and even in other funeral related agencies. SOLUTION: A funeral agency system comprises an application agency means transferring telephone calls from clients to the membership funeral director by a transferring telephone so as to accept applications on behalf of the director at transferred side and an operation agency means rushing to a funeral house on behalf of the director by a vehicle so as to discuss about a funeral based on the manual of the operator who wants agency and also to process of a remaining body.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention relates to a funeral service company which receives a telephone call to a funeral company (hereinafter referred to as a company) at a transfer destination, receives a funeral request on behalf of a funeral company, and The present invention relates to a funeral agency system that takes care of urgent corpses.

[0002]

2. Description of the Related Art A conventional funeral is generally performed as follows. Contractors (including funeral companies, mutual aid associations, public organizations such as government offices, co-ops, department stores, etc.) that have been contacted by the bereaved family, go to hospitals, etc. to collect the bodies,
Consultation with the bereaved family and the funeral will be carried out, the body will be transported and treated, and the contents of the funeral will be decided according to the religion or religion. In the case of funeral services in line with religion, we will prepare casket work and funeral services in accordance with the religion, and support site instructions, transfer to crematoriums, and procedures at crematoriums. Also, in funerals such as Buddhism, contractors sometimes perform everything from returning to the early stage.

[0003] The first work of a contractor who received a funeral request was
Going to retrieve the corpse, we are in the process of retrieving the corpse. For example, when the body is kept in a hospital or the like, the body is transported from the hospital to a home or a funeral home. When the corpse is kept in the hospital, the corpse has already been cleaned and the like, but it is necessary to take further measures to prevent the decay of the corpse.
Further, when the corpse is kept at home, the corpse is cleaned first, and then a measure is taken to prevent the decay of the corpse. In this way, the contractor who has received the request is started from the urgent initial dispatch work.

[0004]

As the bereaved, the first resort is a funeral company or a mutual aid society, but in many cases, the contractor is often selected from a telephone directory or a list provided in a hospital. In addition, after receiving the request, it is necessary to go to a hospital or home and quickly and quickly carry out the process from the care of the dead body to the meeting of the funeral. For this reason, contractors have adopted a system that can respond to requests at any time.

[0005] Funeral companies are the most common among funeral companies, but these funeral companies are often home businesses centered on their families, and cannot currently employ a large number of replacement staff. As a result, waiting 24 hours a day, 365 days was extremely burdensome for family business. Moreover, it is unlikely that weekends and holidays or the vacation of the whole family will be complete, and such a business environment has affected the successor problem.

[0006] Also, even if you go out using a mobile phone,
Immediately after being contacted by the bereaved family, we went to collect the body,
Or you can't get far from the business area because of special tasks such as caring for corpses and setting up pillows. Therefore, even if a staff member who responds to telephone calls for 24 hours is used, or even if a substitute telephone system is used, it is not possible to reduce the practical burden of waiting for a funeral-specific initial dispatch.

Accordingly, the present invention has been created to solve the above-mentioned problems. By acting on behalf of the funeral company, including the initial dispatch, a family-owned funeral company can be used by other funeral-related companies. It is an object of the present invention to provide a funeral agent service system that can support funeral services so that nightly holidays and holidays can be secured.

[0008]

Means for Solving the Problems To achieve the above object, a first means of the present invention is to provide a funeral agency system for a funeral agency registered as a member, in which a call from a client to the agency is made. A reception telephone 6 for intercepting the transfer telephone 2 via the control device 1
When the reception telephone 6 receives an incoming call, the name of the caller and the telephone number are displayed via the control device 1 on the computer screen 7.
And a screen display means 20 for switching and displaying a trader-specific trader screen, a construction screen, and a quotation screen as a reception screen 9 when a substitute telephone is received by the reception telephone 6.
And has an application agent means A for accepting a funeral application on behalf of the trader based on various display information on the computer screen 7, and rushes by car to the burial house accepted by the application agent means A, The processing proxy means B which performs the meeting confirmation, the treatment of the corpse, and the transportation of the corpse. The system of the present invention is a system that comprehensively acts from the reception of a funeral service to the urgent initial dispatch.

[0009] The screen display means of the second means, from the construction file 4 which filed the construction screen of the funeral and the estimation file which filed the estimation screen, the construction screen of the contractor who received the request, the reception screen 9 Is selected and displayed.

[0010] A third means is an application agent means A for transferring a telephone call from a client to a funeral company registered as a member by a transfer telephone 2 and receiving a request at the transfer destination on behalf of the company, A vehicle to the funeral home by means of a vehicle, and a meeting with a funeral based on the manual of the requested company, and a processing agency B for treating the corpse.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of the present invention will be described below in detail with reference to the drawings. The system of the present invention transfers an application telephone from a requester to a funeral company and receives an application on behalf of the company at the transfer destination. It consists of a funeral meeting based on a manual provided by a trader and a processing substitute means B for treating and transporting corpses (see FIG. 1).

The application proxy means A comprises a control device 1, a transfer telephone 2, a reception telephone 6, a computer screen 7 (see FIG. 2), an incoming call display means 10, and a screen display means 20 (see FIG. 3).

The control device 1 is connected to a transfer telephone line of a plurality of registered members, and receives a telephone call from a client on behalf of each contractor by operating the transfer telephone 2 by each contractor. 6 performs interception (see FIG. 2). The control device 1 controls the incoming call display means 10 and the screen display means 20.

The incoming call display means 10 identifies the company name and the telephone number of the trader transferred via the control device 1 when the incoming telephone 6 receives a call, and displays the incoming call screen on the computer screen 7 connected to the incoming call control device 1. 8, the company name and the telephone number are displayed (see FIG. 4).

FIG. 5 shows the flow of the incoming call display means 10. The computer screen 7 is in a state of preparing for an incoming call. Then, when there is an incoming call, the company name and the telephone number are automatically displayed. The substitute receiver corresponding to the requester at the reception telephone 6 can check the incoming call screen 8 to confirm which telephone is addressed to during the call of the reception telephone 6, that is, before picking up the handset. After confirmation of the trader, reception telephone 6
The next screen display means 20 is obtained by receiving the data.

The screen display means 20 is for switching and displaying a screen peculiar to the trader as the reception screen 9 when the reception telephone 6 performs the alternate reception, that is, when the receiver picks up the receiver of the reception telephone 6. The display unique to the company, such as the company name, telephone number, address, person in charge, etc. of the application destination displayed in 8 is displayed on the computer screen 7 as the reception screen 9 (see FIG. 4).

FIG. 6 shows the flow of the screen display means 20. From the incoming call screen 8 displayed on the incoming call display means 10,
The information is automatically displayed on the reception screen 9 of the screen display means 20. In particular, the company name, telephone number, address, person in charge, etc. of the trader are automatically displayed on the trader screen 9A. Also,
Other screen transitions in the reception screen 9, for example, the construction screen 9B and the estimation screen 9C can be switched freely by clicking the switching button 21 on the screen. This makes it easy for the proxy receiver to accept an application or consultation while checking the display information on the reception screen 9 after responding with the name of the proxy agent confirmed on the reception screen 8.

The display information on the reception screen 9 includes a construction file 4 in which a funeral construction screen 9B is filed and an estimate screen 9C.
Is displayed from the estimation file 5 in which the
reference). Further, the information displayed on the reception screen 9 can be displayed in several patterns, such as altars and accessories, in addition to the corresponding religions and cost estimates. In addition, by providing a reception screen for accepting a funeral, a reservation reception screen for receiving a reservation in advance, and a reserved reception screen for accepting a funeral from the client who accepted the reservation, It is possible to provide services corresponding to customers. The switch button 21 is for selecting necessary information from a plurality of pieces of information displayed on the screen display unit 20.

FIG. 6 shows the flow of the screen display means 20. The trader screen 9A of the reception screen 9 is automatically displayed from the reception screen 8 of the reception display means 10. On the reception screen 9, a construction screen 9B and an estimation screen 9C are arbitrarily displayed.

When a funeral application is received, the contents of the accepted funeral are notified to the application destination company, and
The process proceeds to the next processing substitute means B (see FIG. 1). This contact
For example, instead of using network communication or FAX, printing may be performed by a printer 22 connected to the computer screen 7 and mailing or direct delivery may be performed (see FIG. 2).

In addition, the contents of the funeral service that has been accepted are notified to the sectarian temple, shrine, church, stone shop, flower shop, crematorium, gift shop, restaurant, hearse, hire, etc. Link each company and these contacts in advance,
You may make it possible to simultaneously contact the contents of the contact to the trader as it is. Also, inquiries and consultations are handled within the range that can be confirmed on the screen display means 20, and if necessary,
Make a business trip to the consultant's home.

On the other hand, the processing agency B rushes by car to the burial place on behalf of the contractor of the application, and performs a meeting confirmation of the contents of the funeral, a treatment of the corpse, and a transfer of the corpse according to the manual of the contractor. Things. Transport of the corpse may be performed first if necessary. Usually, confirmation of the contents accepted by the burial house and the application agency A and a meeting of details are carried out, and the body is cared for. The main work of caring for a corpse is to take measures to prevent decay from washing the corpse.

The manual of the trader is installed on a portable personal computer, for example, with the trader file 3, the construction file 4, and the estimate file 5 as manual data, or stored in a storage medium such as a CD, and based on this data. By explaining the video and table to the funeral while showing it to the funeral, and publishing a list as necessary, detailed meetings can be performed in a short time. In addition, the manual data can be installed on a portable personal computer or called out on the Internet.

The funeral agency system of the present invention is handed over to the dealer when the processing operation of the initial dispatch in the agency processing means B is completed, and the subsequent funeral will be performed by the agency on behalf of the agency. In the trader, since the contents of the meeting with the application agency means A have already been notified, the items confirmed by the processing agency means B, the detailed meetings, etc. are taken over from the agency system of the present invention, and the funeral according to the request contents is advanced. Things. It is also possible to configure so that the services provided by the gift department, the rental department, the Buddhist altar shop, etc., which are contracted with the agency system of the present invention, and even the collection of money can be supported by the agency (see FIG. 1).

[0025]

According to the present invention, the above-mentioned structure achieves the original object.

That is, a telephone call from a client to a funeral company registered as a member is transferred by the transfer telephone 2 and an application agent means A for receiving a request on behalf of the company at the transfer destination and a funeral agent on behalf of the company. It is possible to express a funeral company's very special business smoothly by means of a processing agent B which rushes by vehicle and performs a funeral meeting based on the manual of the contractor who requested it and performs treatment of the body. .

Also, a reception telephone 6 is provided for receiving a call from the transfer telephone 2 via the control device 1 when a call is made from the requester to the trader. Display means 10 for displaying the name and telephone number of the callee on the computer screen 7
And a screen display means 20 for switching and displaying a trader screen, a construction screen, and an estimate screen specific to the trader as a receiving screen 9 when the receiving telephone 6 performs the proxy reception. After accepting with the name of the agency that has been confirmed in the above, the application can be accepted and the consultation can be accepted while checking the information on the reception screen 9, so that the agency accepting work can be performed accurately and extremely easily.

Further, there is a processing agent means B which rushes by car to the funeral house accepted by the application agent means A and performs a meeting confirmation of the contents of the funeral, a treatment of the corpse and a transfer of the corpse. By doing so, the funeral service provider can eliminate the practical burden of waiting for the initial dispatch. As a result, it is now possible for family-owned funeral companies, mainly families, to take holidays at night, as well as weekends and planned holidays.

As described above, according to the present invention, a family-owned funeral company can support funeral business so that other funeral-related companies can secure nighttime closed hours and holidays. It has an industrially beneficial effect such as.

[Brief description of the drawings]

FIG. 1 is a conceptual diagram of the system of the present invention.

FIG. 2 is a schematic diagram showing one embodiment of the system of the present invention.

FIG. 3 is a configuration diagram showing one embodiment of the system of the present invention.

FIG. 4 is a schematic diagram showing an embodiment of an application agent means in the system of the present invention.

FIG. 5 is a diagram showing a processing flow of an incoming call display means in the system of the present invention.

FIG. 6 is a diagram showing a processing flow of a screen display unit in the system of the present invention.

[Explanation of symbols]

 A Application agency means B Processing agency means 1 Control device 2 Transfer phone 3 Contractor file 4 Construction file 5 Quote file 6 Reception phone 7 Computer screen 8 Incoming screen 9 Receiving screen 9A Broker screen 9B Construction screen 9C Estimating screen 10 Incoming display means 20 Screen Display means 21 switch button 22 printer

 ────────────────────────────────────────────────── ─── Continuing on the front page (72) Inventor Hakuno Ono 3-19-2 Nishishinjuku, Shinjuku-ku, Tokyo F-term within Nippon Telegraph and Telephone Corporation 5B049 AA02 BB70 CC01 EE00 GG02

Claims (3)

[Claims] 1. A funeral agent service system for acting as a member of a funeral business company registered as a member, comprising a reception telephone for receiving a call from a transfer telephone via a control device when a requester makes a telephone call to the business company. Incoming call display means for displaying the name and telephone number of the callee on the computer screen via the control device when a reception telephone is received, and a trader-specific trader screen and a construction screen when the reception telephone is intercepted. Screen display means for switching the estimate screen to a computer screen as a reception screen, and an application agent means for accepting a funeral application on behalf of a trader based on various display information on the computer screen, and accepting the application agent means Rushed to the funeral home by car to confirm the meeting of the funeral contents, to take care of the body, and to transport the body A funeral agency system having a processing agency means. 2. The screen display means selects and displays a construction screen and a quote screen of a contractor who has received a request from a construction file in which a funeral construction screen is filed and a quote file in which a quote screen is filed. The funeral agency system according to claim 1. 3. An application agent means for transferring a telephone call from a client to a funeral company registered as a member by a transfer telephone and receiving a request on behalf of the company at the transfer destination, and a vehicle for a funeral company on behalf of the company. A funeral agency system which comprises a processing agency which rushes and arranges a funeral meeting based on a manual of a contractor who has been requested and performs treatment of a corpse.