JPH11205453A - Exchange - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a transfer origin exchange capable of sending out even the ID of a caller to a transfer destination when a call from the caller is terminated and it is required to transfer the incoming call. SOLUTION: The origination ID transfer system is provided with the transfer origin exchange provided with an origination ID detection part 302 for detecting origination ID information from the call received from the caller (customer side terminal 200) through a public line network 100 and an origination ID send-out part for sending out the detected origination ID information to the transfer destination of the call through the public line network 100.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a function for transferring ID information of a caller to an arbitrary transfer destination in mail-order sales, reception agency business, and the like.

[0002]

2. Description of the Related Art Conventionally, an exchange has an automatic transfer function for automatically transferring an incoming call from a caller using the ID information of the caller to another exchange, from station to station. doing. According to the automatic transfer function, the call itself can be transferred.

[0003]

In the types of business such as mail order sales and reception agency business, as described later, the sender's I
There is a need for a system that can transfer D information.

[0004] For example, in a mail order or the like, the probability that the same customer purchases a plurality of times is high, so that an attempt is made to construct a database concerning the customers. In particular, in the mail order business that accepts telephone orders, the convenience is great if a database can be constructed and used using the ID information of the caller as a search key.

[0005] In addition, when a call is received from a caller outside the working hours or on a holiday of the client of the call reception agency, the reception agency business determines which client is the caller, and Since it needs information on whether or not to perform reception processing, a database on the sender is required. Also in this case, if a database using the sender ID information as a search key can be constructed and used, work efficiency can be improved.

However, with the above-described conventional automatic transfer function, it was not possible to transmit even the ID information of the caller.

Therefore, depending on the conventional automatic transfer function,
It was not possible to improve the convenience in the mail order business or the work efficiency in the reception agency business.

[0008] Therefore, the present invention provides a transfer source exchange which can send the ID of a caller to a transfer destination when a call is received from a caller and the call needs to be transferred. With the goal.

It is another object of the present invention to provide a transfer destination exchange which can be a transfer destination from the transfer source exchange and can receive the ID of a caller.

[0010] Further, the present invention relates to a calling ID including a database which can use ID information transferred from the exchange.
It is intended to provide a transfer system.

[0011]

In order to solve the above-mentioned problems, the present invention provides, as solving means, an exchange and a calling ID transfer system having the following configurations.

That is, according to the present invention, as a first transfer source exchange, an exchange connected to a telephone network, wherein a caller's I out of a call received from the caller via the telephone network is provided.
A caller ID detector for detecting D information; and a caller ID transmitter for transmitting the detected caller ID information to the call transfer destination via the telephone network. A transfer source exchange characterized by the above feature is obtained.

According to the present invention, in the first transfer source exchange, the first transfer source switch is used as a second transfer source exchange.
The D sending unit, after making a DID call to the transfer destination, further sends the caller's ID information as a modem signal, thereby obtaining an exchange.

According to the present invention, as the third exchange, an exchange connected to the telephone network, which has an interface capable of receiving a DID, and further includes a modem which transmits a desired signal after receiving the DID. An exchange having an information detection unit for detecting the information described as above is obtained.

Further, according to the present invention, as the fourth exchange, in the third exchange, the desired information is transmitted from another exchange connected to the telephone network via the telephone network to a caller. When a call is received from the other switch, the caller ID of the caller transmitted from the other switch to the switch is received.
The switch is D information, and the information detecting unit operates as a calling ID detecting unit.

Further, according to the present invention, as a fifth exchange, the fourth exchange detects, with respect to another device connected to the exchange, the caller detected without passing through the telephone network. The switch further comprises an extension interface for transmitting the ID information of the switch.

Further, according to the present invention, as a first calling ID transfer system, there is provided a first exchange connected to a telephone network, wherein the first switch is selected from calls received from a caller via the telephone network. A caller ID detector for detecting caller ID information;
A first calling ID sending unit for sending a DID call to the transfer destination of the calling via the telephone network and sending the detected ID information of the caller as a modem signal; An interface for receiving a DID from the first exchange via the telephone network, and an interface for receiving a DID from the first exchange via the telephone network.
A second exchange having a second calling ID detecting unit for detecting the ID information of the caller from the modem signal transmitted after receiving the ID.
A D transfer system is obtained.

Further, according to the present invention, as a second calling ID transfer system, in the first calling ID transfer system, the second exchange is provided with respect to another device connected to the exchange. A calling ID transfer system is further provided with an extension interface for sending the detected ID information of the caller without passing through the telephone network.

Further, according to the present invention, as a third calling ID transfer system, the second calling ID transfer system is connected to the extension interface and uses the caller ID information as a search key to transmit the call. A caller ID transfer system characterized by further including a caller database capable of searching for a plurality of pieces of information on the caller is obtained.

[0020]

Embodiments of the present invention will be described below with reference to the drawings.

(First Embodiment) An originating ID transfer system according to a first embodiment of the present invention includes a transfer source switch 300, a transfer destination switch 400, and a database 500, as shown in FIG. And can be used for reception agency business or mail-order sales business.

The source exchange 300 is connected to the public network 100.
And receives a call from the customer terminal 200 of the customer via the public line network 100, and not only the contents but also the ID information of the customer who is the caller (hereinafter, calling ID information). ) Is also transmitted to the transfer destination exchange 400, and a central office interface (hereinafter, an office line I / F) 3
01, a source ID detection unit 302, a central processing unit (hereinafter, C
PU) 303, memory 304, and calling ID sending unit 305.
It has.

More specifically, the office line I / F 301 is connected to the public line network 100, sends out a call from the customer side received via the public line network 100 to the calling ID detecting unit 302, and makes a call. This is an interface for transmitting a signal from the ID transmission unit 305 to the public network 100.

The source ID detecting section 302 has a central office I / F 301
This is for detecting calling ID information from a call from the customer side received via the.

The source I detected by the source ID detector 302
The D information is subjected to arithmetic processing by the CPU 303 and the memory 304, and is sent to the calling ID sending unit 305.

The calling ID transmitting unit 305 is provided with a central office I / F 301.
Via the public line network 100 to the transfer destination exchange 400 to which the call is to be transferred.
nward Dialing), and then transfer the calling ID information as a modem signal.

The source exchange 30 having such a configuration
0 indicates not only the contents of the call from the customer but also the DID to the transfer destination.
By receiving the call, the recognized calling ID information can be transferred to the transfer destination by a modem signal.

The destination exchange 400 is connected to the public network 100
Is connected to the public ID via the public line network 100.
Upon receiving the calling ID information sent from the sending unit 305, the calling ID information is sent to the database 500 connected to the transfer destination exchange 400.
1. Calling ID detecting unit 402, CPU 403, memory 40
4, and extension interface (hereinafter, extension I / F) 40
5 is provided.

More specifically, the station line I / F 401 is connected to the public line network 100, receives a modem signal transmitted by the calling ID transmitting unit 305 via the station line I / F 301 and the public line network 100, and generates a call. This is an interface for sending to the ID detection unit 402.

The source ID detection unit 402 is provided with a line I / F 401
For detecting the calling ID information from the modem signal received via the.

The source I detected by the source ID detector 402
The D information is arithmetically processed by the CPU 403 and the memory 404, and is transmitted to the database 5 via the extension I / F 405.
Sent for 00.

The extension I / F 405 is connected to the transfer destination exchange 400
An interface for transmitting information between the external device and the external device, and is used when it is desired to transmit information to the external device without passing through a public line network or the like.

The database 500 is a customer database that can search for information about a customer using the customer ID information as a search key. Therefore, when the calling party ID information is acquired from the transfer destination exchange 400, the database 500 can search for information about the customer corresponding to the calling party ID information.

According to the originating ID transfer system according to the present embodiment having such a configuration, the originating ID information can be obtained at the transfer destination even when the transfer between the stations is performed. Various assets such as a database system using the calling ID information as a search key can be used. For example, if the calling ID transfer system according to the present embodiment is used, the receiving agent can acquire the calling ID information outside of working hours or on holidays. It is possible to perform a reception agency service using a corresponding customer database.

(Second Embodiment) An originating ID transfer system according to a second embodiment of the present invention is a modification in which the first embodiment is applied to a number notification service or the like, and is shown in FIG. Configuration. Therefore, the same components as those in the first embodiment are denoted by the reference numerals used in FIG. 1 in FIG.

The calling ID transfer system according to the present embodiment includes transfer source and transfer destination exchanges 300 and 400 connected to the public line network 100, and a key telephone 700 with a display connected to the transfer destination exchange 400. In response to a call from the calling telephone 600, the transfer source exchange 3
When the outgoing call is transferred from 00 to the keypad telephone 700 with the display via the transfer destination exchange, the caller ID information is also transferred to the keypad telephone 700 with the display according to the same principle as in the first embodiment. Is what you can do.
It should be noted that the button telephone 700 with a display has a display as its name suggests, and can display the telephone number of the calling side included in the calling ID information on the display. .

By utilizing the calling ID transfer system having such a configuration, even when a call from the calling telephone 600 is transferred to a button telephone with a display via an arbitrary exchange, a button with a display can be used. It is possible to notify the telephone number of the calling side to the telephone.

It is needless to say that the exchanges in the first and second embodiments described above may be used as the main unit.

[0039]

As described above, according to the present invention,
It is possible to use various assets that use the caller ID information at the transfer destination because it has an exchange that can send not only the contents of the call to the transfer destination but also the caller ID information. Become.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a calling ID transfer system according to a first embodiment of the present invention.

FIG. 2 is a block diagram illustrating a configuration of a calling ID transfer system according to a second embodiment of the present invention.

[Explanation of symbols]

 REFERENCE SIGNS LIST 100 public line network 200 customer terminal 300 transfer source switch 301 office line interface (office line I / F) 302 originating ID detection unit 303 central processing unit (CPU) 304 memory 305 originating ID sending unit 400 destination exchange 401 office line Interface (station line I / F) 402 Calling ID detection unit 403 Central processing unit (CPU) 404 Memory 405 Extension interface (extension I / F) 500 Database 600 Calling telephone 700 Key telephone with display

Claims (8)

[Claims] 1. An exchange connected to a telephone network, comprising: a calling ID detecting unit for detecting ID information of a caller from a call received from a caller via the telephone network; A caller ID transmitting unit for transmitting the ID information of the caller detected to a transfer destination of the call via a network. 2. The caller ID transmitter, after making a DID call to the transfer destination, further transmits the caller ID information as a modem signal. The exchange according to 1. 3. An exchange connected to a telephone network, comprising:
An exchange having an interface capable of receiving an ID, and further including an information detection unit for detecting desired information from a modem signal transmitted after the DID is received. 4. The desired information is transmitted from the other exchange to the exchange when another exchange connected to the telephone network receives a call from a caller via the telephone network. 4. The exchange according to claim 3, wherein the information is transmitted from the sender, and the information detector operates as a transmitter ID detector. 5. 5. An ID of the caller detected by another device connected to the exchange without passing through the telephone network.
The exchange according to claim 4, further comprising an extension interface for transmitting information. 6. A first switching device connected to a telephone network, comprising: a calling ID detecting unit for detecting caller ID information from a call received from the caller via the telephone network; A first calling ID sending unit for sending a DID call to the call transfer destination via the telephone network and sending the detected caller ID information as a modem signal. A first exchange, a second exchange connected to the telephone network, an interface for enabling DID reception from the first exchange via the telephone network, and an interface transmitted after the DID reception A second switch having a second calling ID detection unit for detecting the ID information of the caller from the modem signal. 7. The second exchange further includes an extension interface for transmitting the detected caller ID information to another device connected to the exchange without passing through the telephone network. The originating ID transfer system according to claim 6, further comprising: 8. The system according to claim 7, further comprising a sender database connected to the extension interface and capable of searching for a plurality of pieces of information on the sender using the sender ID information as a search key. Described ID transmission system.