JP2001338063A - Service mediation supporting system and server for the same and terminal for the same and method for the same and recording medium with service mediation supporting program recorded - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service mediation supporting system, a service mediation supporting server, a service mediation supporting terminal, a service mediation supporting method, and a recording medium with a server mediation supporting program recorded capable of easily mediating a server user and a server provider, and providing information related with a service desired by the server user to the service provider. SOLUTION: This system is provided with a service request information registering means (S3) for registering service request information whose request is desired by a service user in a mediation data base 31, a proposal information registering means (S7) for registering proposal information from a service provider in a mediation data base 31 corresponding to the service request information whose proposal is desired by the service provider, and a service provider selecting means (S11) for selecting the service provider according to the proposal information selected by the service user.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service mediation support system, a service mediation support server, a service mediation support terminal, a service mediation support method, and a recording medium on which a service mediation support program is recorded. The present invention relates to a service mediation support system that mediates services, a service mediation support server, a service mediation support terminal, a service mediation support method, and a recording medium that records a service mediation support program.

[0002]

2. Description of the Related Art In recent years, with the aging of the population, it is expected that the number of elderly people who need nursing care will increase rapidly.
Therefore, there is a nursing care insurance system in which all citizens of a specified age or older become members and pay insurance premiums, and those who are deemed to need nursing care can take part of the cost and receive nursing care services. Started.

In the nursing care insurance system, in order to receive nursing care services, it is necessary to have the municipalities as insurers recognize that care and daily life support are required. The certification results are divided into two categories: "support required", which requires nursing care, and "1-5, requiring nursing care", and "independence", which does not require care, and can be used according to the certification results. Nursing services are different.

[0004] A person who has been identified as "need for nursing care" (hereinafter referred to as "need for care") needs to prepare a nursing care service plan (hereinafter referred to as "care plan") according to the result of the certification. In this care plan, a care support specialist (hereinafter referred to as a care manager) adjusts with a service provider (hereinafter referred to as a service provider) while considering the needs of care recipients and their families. Created. When the creation of the care plan is completed, a care service for the care recipient is started according to the care plan.

[0005]

At the time of preparing a care plan, a care manager selects an appropriate service provider that provides the care service according to the care service desired by the care-requiring person or his / her family, and individually selects the service provider. You need to sign a contract.

However, in a care plan, care services having various conditions such as hourly care services, daily care services, and weekly care services may be selected. Selecting a suitable service provider that matches and checking the free information of the service provider by telephone or facsimile or the like was a very time-consuming task.

On the other hand, it is difficult for a service provider to grasp a care service desired by a care manager, a care recipient, and his or her family (hereinafter referred to as a service user) and find a service user who desires the care service. There's a problem. In addition, when a service provider wants to recruit a service user for providing a nursing care service, there is a problem in that recruiting the service user is extremely troublesome. Further, it is difficult for the service provider to grasp the market trend of the nursing care service desired by the service user, which is a problem in expanding the business.

[0008] The present invention has been made in view of the above points, and can easily mediate between a service user and a service provider, and provides a service provider with information on a service desired by the service user. It is an object of the present invention to provide a service mediation support system, a service mediation support server, a service mediation support terminal, a service mediation support method, and a recording medium on which a service mediation support program is recorded.

[0009]

In order to solve the above problems, the present invention provides a service user terminal and a service provider terminal, and a network for the service user terminal and the service provider terminal. Using a service mediation support server connected via the service server, the service user registers the service request information desired by the service in the mediation database, and allows the service provider to browse the service request information registered in the mediation database, The service provider registers the bidding information from the service provider in the intermediary database in accordance with the service request information desired for bidding, and allows the service user to browse the bidding information registered in correspondence with the service request information. And selecting a service provider according to the bidding information selected by the service user. .

[0010] By registering the service request information desired by the service user in the intermediary database, the service provider can browse the service request information. Then, the service provider examines the browsed service request information, and can register the bidding information in association with the service request information for which bidding is desired. If the bid information is registered in correspondence with the registered service request information, the service user can examine the bid information and select one service provider.

Therefore, the service user searches for one or more service providers who want to provide the service request information by registering the contents of the service desired for the request as service request information in the intermediary database. be able to. Also, the service provider can easily contract by searching for service request information registered by the service user and registering the bidding information for the service request information for which bidding is desired.

Further, the present invention is characterized in that the service request information registered in the mediation database is classified according to predetermined conditions, and the result of the classification is viewed by a service provider.

Therefore, the service request information registered in the mediation database can be classified according to predetermined conditions such as a service area, a service time zone, and a service menu, and the result of the classification can be viewed by a service provider.

Further, the present invention is characterized in that the service request information registered in the mediation database is narrowed down according to predetermined conditions stored in the user database, and the narrowed down service request information is viewed by a service provider. I do.

Therefore, the service request information registered in the mediation database can be narrowed down according to predetermined conditions such as a service area, a service time zone, and a service menu, and the service provider can browse the narrowed service request information. That is, the service provider can browse only necessary service request information.

Further, the present invention uses a service user terminal and a service provider terminal, and a service mediation support server connected to the service user terminal and the service provider terminal via a network. , Register the service providing information that the service provider wants to provide in the intermediary database, make the service user browse the service providing information registered in the intermediary database, and respond to the service providing information that the service user wants to apply for Then, the application information from the service user is registered in the mediation database, the application information registered corresponding to the service providing information is browsed by the service provider, and the service is provided according to the application information selected by the service provider. It is characterized by selecting a user.

As described above, by registering the service providing information desired by the service provider in the intermediary database, the service providing information can be viewed by the service user. Then, the service user examines the browsed service providing information, and can register the application information in association with the service providing information desired to be applied. If the application information is registered corresponding to the registered service providing information, the service provider can review the application information and select a service user. Therefore, the service provider can search for one or a plurality of service users who want to provide the service providing information by registering the contents of the service to be provided as service providing information in the mediation database. . Further, the service user can search the service providing information registered by the service provider and easily apply for the service providing information desired to be applied.

Further, the present invention is characterized in that the application information registered in the mediation database is classified according to predetermined conditions, and the result of the classification is made to be viewed by a service provider.

Therefore, the application information registered in the mediation database is classified according to predetermined conditions such as a service area, a service time zone, and a service menu.
The service provider can browse the classification result.

Further, the present invention is characterized in that the application information registered in the mediation database is narrowed down according to predetermined conditions stored in the user database, and the narrowed down application information is browsed by a service provider.

Therefore, the application information registered in the mediation database can be narrowed down according to predetermined conditions such as a service area, a service time zone, and a service menu, and the narrowed down application information can be browsed by the service provider. That is, the service provider can browse only necessary application information.

Further, the present invention is characterized in that information on a service provider is stored in a service provider database, and a service provider corresponding to a predetermined condition is searched from the service provider database.

In such a service mediation support system, it is possible to search for a service provider that meets predetermined conditions by operating the service user terminal or the service provider terminal.

Further, according to the present invention, a service schedule is created on a service mediation support terminal in accordance with a service item desired by a service user, and data of the service schedule is used by a service mediation support server. It is characterized in that it is converted into data and transmitted to the service mediation support server.

In such a service mediation support terminal, a service schedule is created according to a service item desired by a service user, and a request for a service item included in the service schedule is automatically made. Can do it. Therefore, the service user can easily find one or more service providers who want to provide the service item.

Further, the present invention can be realized by a computer device by using a recording medium for recording a program. Note that a recording medium for recording this program is a magnetic recording medium for magnetically recording information such as a CD-ROM, a floppy (registered trademark) disk, a magneto-optical disk (MO), a ROM, a flash memory, or the like. Various types of recording media can be used, such as a semiconductor memory that electrically records information in the memory.

[0027]

Next, embodiments of the present invention will be described with reference to the drawings. In this embodiment, a service mediation support system for mediating a nursing care service will be described as an example of a service mediation support system, but the present invention is not limited to this.

FIG. 1 shows a system configuration diagram of one embodiment of a service mediation support system 1 of the present invention. The service mediation support system 1 of FIG.
The service provider terminals 3a to 3n and the service user terminals 4a to 4m are connected via a network 5 such as the Internet.

The service providers who use the service provider terminals 3a to 3n include a nursing care service provider that provides nursing care services to service users, a housekeeper introduction office, and a welfare equipment company. The service provider connects the service provider terminals 3a to 3n to the service mediation support server 2 via the network 5, and performs a process related to providing a nursing care service as described later.

The service users who use the service user terminals 4a to 4m include a care-requiring person, an elderly person, a disabled person, and a care manager who prepares a care plan for the above-mentioned person, who is provided with a care service from the service provider. The family of the person mentioned above. The service user connects the service user terminals 4a to 4m to the service mediation support server 2 via the network 5, and performs a process relating to the use of a nursing service as described later.

The service mediation support server 2 uses various types of information provided from the service provider terminals 3a to 3n and the service user terminals 4a to 4m via the network 5, and performs a process described below regarding mediation of a care service. Do
The processing results are provided to the service provider terminals 3a to 3n and the service user terminals 4a to 4m. The service mediation support server 2 can provide information on mediation of a nursing care service to a service provider and a service user using, for example, a Web screen.

FIG. 2 is a block diagram showing an embodiment of a computer system for realizing the service mediation support server 2.
2, the computer system includes an input device 10, a display device 11, a drive device 12, a recording medium 13, an auxiliary storage device 14, and a memory device 15, which are interconnected by a bus B. , Arithmetic processing unit 16
, An interface device 17, and a database (hereinafter, referred to as DB) 18.

The input device 10 includes a keyboard and a mouse operated by a user of the computer system, and is used to input various operation signals to the computer system. The display device 11 displays various windows and data necessary for operating the computer system. The interface device 17 is an interface for connecting the computer system to the network 5, and is composed of, for example, a modem. DB18 is
The service mediation support server 2 stores various necessary data.

A service mediation support program for the service mediation support system 1 is provided by a recording medium 13 such as a CD-ROM. The recording medium 13 on which the service mediation support program is recorded is set in the drive device 12 and the service mediation support program is stored in the recording medium 1.
3 is installed in the auxiliary storage device 14 via the drive device 12.

The auxiliary storage device 14 stores the installed service mediation support program and also stores necessary files and data. The memory device 15 reads out and stores the service mediation support program from the auxiliary storage device 14 when the computer system starts up. The arithmetic processing device 16 executes processing related to the service mediation support system 1 according to the service mediation support program read and stored in the memory device 15.

Next, the functions of the service mediation support system 1 of the present invention will be described with reference to FIG. FIG. 3 is a diagram illustrating an example of a function of the service mediation support system 1 of the present invention. Note that the service mediation support system 1 of FIG. 3 partially omits parts that are unnecessary for description.

The service mediation support system 1 shown in FIG. 3 includes a service mediation support server 2 and service provider terminals 3a to 3a.
3n and service user terminals 4a to 4m are connected via a network 5 such as the Internet.

The service mediation support server 2 includes a service mediation function unit 20, a notification function unit 21, and a bulletin board function unit 2.
2. Search function unit 23, format conversion function unit 24, user management function unit 25, information management function unit 26, user DB
30, a mediation DB 31, a bulletin board DB 32, a service provider DB 33, and a message DB 34.

The service mediation function unit 20 has a service user mediation function for mediating the service provider to the service user, and a service provider mediation function for mediating the service user to the service provider. . The information used by the service user mediation function and the service provider mediation function is stored in, for example, the mediation DB 31 or the like.

The notification function unit 21 uses a service user notification function for notifying a service user of a processing result performed using the service user relay function and a service provider relay function, for example. And a service provider notification function for notifying the service provider of the processed result.

The bulletin board function unit 22 provides information from an operator of the service mediation support server 2 to a service user or a service provider. The information provided by the bulletin board function unit 22 to the service user or the service provider is stored in, for example, the bulletin board DB 32. Search function unit 23
Provides the service user or the service provider with a service provider search function stored in the service provider DB 33.

For example, when the service user uses the care plan drafting support system on the service user terminals 4a to 4m, the format conversion function unit 24 is used in the care plan drafting support system. The data received is used, and necessary information is detected from the data used in the care plan drafting support system.

The user management function unit 25 stores information on a new service user or service provider in a user DB.
30, a user information change function for changing information about a service user or a service provider,
It has an authentication information change function for changing authentication information.

The information management function unit 26 manages information used in the service mediation support system 2 and also manages information on past service mediation results. For example, the information management function unit 26 can provide information on past service mediation results to service users, service providers, and the like.

Although not included in FIG. 3, it is conceivable to use a real-time auction to mediate between the service provider and the service user. in this case,
An e-mail creation function unit for notifying a service user or service provider who has a qualification to participate in the real-time auction of the date and time of the real-time auction and an auction function unit are required.

Hereinafter, the processing of the service mediation support system 1 of the present invention will be described in detail with reference to the drawings. FIG. 4 shows a flowchart of an embodiment of the service user mediation function.

In the service intermediation function for intermediating the service provider with the service user, the service user who receives the nursing care service sends, for example, the service user terminal 4 a to the service intermediation support server 2 via the network 5. Connecting.

When the service user terminal 4a is connected via the network 5, the service mediation support server 2
Displays a top screen 100 as shown in FIG. 5 on the display device of the service user terminal 4a. Top screen 100
Has a login field 101 for inputting a user ID and a password, and a new user field 102 prepared for a new user.

When the new user clicks the "register user" button 103 in the new user column 102, a new user registration screen is displayed on the display device of the service user terminal 4a. Can be done. The new user clicks the “view detailed description” button 104 in the new user column 102 to display the detailed description of the service mediation support system 1 on the display device of the service user terminal 4a. Is also possible.

In FIG. 4, in step S1, the top screen 1
User authentication is performed on the user who has read 00. When the service user inputs the user ID and the password in the user ID field 105 and the password field 106 of the login field 101, the service mediation support server 2 determines that the user who has read the top screen 100 is the service user. The process proceeds to step S2.

Note that the user ID column 1 of the login column 101
05 and the user ID entered in the password field 106
If the password and the password are not stored in the user DB 30, it is possible to request the input of the user ID and the password again, or to request the new user to register as a new user.

In step S2, the service mediation support server 2 displays a menu screen 110 as shown in FIG. 6 on the display device of the service user terminal 4a. The menu screen 110 includes a menu column 11 for selecting a menu item.
1. It has an information column 112 in which information according to the selected menu item is displayed. In FIG. 6, the “notification” button 113 of the menu item is selected, and the notification information is displayed in the information column 112.

When using the service user mediation function, the service user selects the “mediation service” button 114 on the menu screen 110. When the “mediation service” button 114 on the menu screen 110 is selected, the service mediation support server 2 displays a service user information input screen 120 as shown in FIG. 7 on the display device of the service user terminal 4a. Note that the service user information input to the service user information input screen 120 in FIG. 7 is information on a care-requiring person who actually receives a care service.

The service user information input screen 120 displays the bidding expiration date, gender, date of birth, age, address, degree of nursing care,
There are provided columns for inputting items such as a setting period, household classification, main caregiver, degree of independence of life, health condition, infectious disease, and physical and mental status. When the information of the care recipient is input to the service user information input screen 120, the service mediation support server 2 stores the input information in the mediation DB 31 as shown in FIG. The record in FIG. 12A is configured to include an application number, service user information, and area information.

In step S3 following step S2, the service mediation support server 2 displays the service request information input screens 130, 140, 150, as shown in FIGS. 8 to 11 on the display device of the service user terminal 4a. One of 160 is displayed.

When the service user desires the visiting care service, the service mediation support server 2 displays the visiting service request information input screen as shown in FIG. 8 on the display device of the service user terminal 4a. 130 is displayed. The visiting service request information input screen 130 shown in FIG.
A field is provided for inputting service request information regarding a visiting care service. The service request information on the visiting care service includes, for example, a service period, a service content, an activity time, a visiting care individual request requirement, and the like.

When the service user desires a day care service, the service mediation support server 2 displays a day job service request information input screen as shown in FIG. 9 on the display device of the service user terminal 4a. 140 is displayed. The tsusho service request information input screen 140 shown in FIG.
A column is provided for inputting service request information regarding day care services. The service request information on the tsusho care service includes, for example, a service period, service contents, activity time, tsusho care individual request requirements, and the like.

If the service user desires the nursing care service of the entrance system, the service mediation support server 2 displays the entry screen of the service request information of the entrance system as shown in FIG. 10 on the display device of the terminal 4a for the service user. 150 is displayed.
Entering service request information input screen 150 shown in FIG.
Is provided with a field for inputting service request information regarding a nursing care service of a resident. The service request information related to the nursing care service of the entrance system includes, for example, a service period, service contents, and requirements for individual nursing care.

If the service user desires another care service, the service mediation support server 2
Displays the other service request information input screen 160 as shown in FIG. 11 on the display device of the service user terminal 4a. The other service request information input screen 160 shown in FIG. 11 is provided with a field for inputting service request information regarding other nursing care services. The service request information on other nursing care services includes, for example, service periods, service contents, individual request requirements, and the like.

When the service request information is input to the service request information input screens 130, 140, 150, and 160 as shown in FIGS. 8 to 11, the service mediation support server 2 converts the input information to FIG. Intermediation DB3 as shown in
1 is stored. The record in FIG. 12B is the application number,
It is configured to include a branch number and service request information.
Note that the application number in FIG. 12B corresponds to the application number in FIG. The branch numbers in FIG. 12B are serial numbers assigned to each piece of service request information.

On the other hand, when the service provider providing the care service connects the service provider terminal 3a via the network 5, for example, the service mediation support server 2
Displays a top screen 100 as shown in FIG. 5 on the display device of the service provider terminal 3a.

In FIG. 4, in step S4, the top screen 1
User authentication is performed on the user who has read 00. When the service provider inputs the user ID and the password in the user ID field 105 and the password field 106 of the login field 101, the service mediation support server 2 determines that the user who has read the top screen 100 is the service provider. The process proceeds to step S6.

At this time, the service mediation support server 2
When the service provider has entered the user ID column 10 in the login column 101
For example, area information or the like is read from the user DB 30 in accordance with the user ID and the password entered in the password field 5 and the password column 106. Also, the service mediation support server 2
Reads from the message DB 34 message information corresponding to the notification function of step S5 described later.

The user ID column 1 in the login column 101
05 and the user ID entered in the password field 106
If the password and the password are not stored in the user DB 30, it is possible to request the input of the user ID and the password again, or to request the new user to register as a new user.

In step S6, the service mediation support server 2 displays the service provider terminal 3a on the display device of FIG.
Is displayed as shown in FIG. The service user list screen 170 includes the steps S1 to S1.
A list of care service users who have input the service request information in S3 is displayed. Note that the list of care service users included in the service user list screen 170 may include all of the care service users stored in the intermediation DB 31 or may be narrowed down by area information or the like read from the user DB 30. You may do it.

Further, the service mediation support server 2 displays the service user list screen 170 as shown in FIG. 13 on the display device of the service provider terminal 3a, and displays the message information corresponding to the notification function in step S5. Can be displayed.

In step S7 following step S6, when the service provider selects a desired service user from the service user list screen 170, the service mediation support server 2 displays the service user terminal 3a on the display device of the service user terminal 3a. One of the service reception information input screens 180, 190, 200, 210 as shown in FIGS. 14 to 17 is displayed.

If the selected service user desires a visiting care service, the service mediation support server 2
Displays a visit-oriented service reception information input screen 180 as shown in FIG. 14 on the display device of the service provider terminal 3a. The visit service entry information input screen 180 shown in FIG. 14 is provided with a column for inputting service acceptance information on the visit care service. The service reception information on the visiting care service includes, for example, service content, a discount rate, individual requirements for visiting care, and the like.

If the selected service user desires a day care service, the service mediation support server 2
Displays a pass-through service reception information input screen 190 as shown in FIG. 15 on the display device of the service provider terminal 3a. The tsusho service reception information input screen 190 shown in FIG. 15 is provided with a field for inputting service reception information regarding tsusho care services. The service reception information on the outpatient care service includes, for example, service contents, a discount rate, individual outpatient care individual requirements, and the like.

If the selected service user desires a nursing care service, the service mediation support server 2
Displays an entry-type service reception information input screen 200 as shown in FIG. 16 on the display device of the service provider terminal 3a. The entry-type service reception information input screen 200 shown in FIG. 16 is provided with a column for inputting service reception information relating to the entry-type care service. The service reception information on the nursing care service of the entrance system includes, for example, service contents, a discount rate, individual nursing care requirements, and the like.

When the selected service user desires another nursing care service, the service mediation support server 2 displays the service provider terminal 3a on the display device of the service provider terminal 3a as shown in FIG.
Other service request information input screen 21 as shown in FIG.
Displays 0. The other service request information input screen 210 shown in FIG. 17 is provided with a field for inputting service request information on other nursing care services. The service request information on other nursing care services includes, for example, service contents, discount rates, individual request requirements, and the like.

When the service reception information is input to the service reception information input screens 180, 190, 200, 210 as shown in FIGS.
Represents the input information as shown in FIG.
31. The record in FIG. 12C is configured to include an application number, a branch number, a reception number, service reception information, selection information, and confirmation information. FIG.
The application number in (C) corresponds to the application number in FIG. The branch numbers in FIG. 12 (C) correspond to the branch numbers in FIG. 12 (B). The reception number in FIG. 12C is a serial number given for each service reception information.

When the service user receiving the care service again connects the service user terminal 4 a via the network 5, for example, the service mediation support server 2
Displays a top screen 100 as shown in FIG. 5 on the display device of the service user terminal 4a.

In FIG. 4, in step S8, in step S1
User authentication is performed for the user who has read the top screen 100 in the same manner as described above. Service user login field 1
When the user ID and the password are input in the user ID column 105 and the password column 106 of No. 01, the service mediation support server 2 determines that the user who has read the top screen 100 is the service provider, and proceeds to step S10.

At this time, the service mediation support server 2
If the service user is in the user ID field 10 of the login field 101
For example, area information or the like is read from the user DB 30 in accordance with the user ID and the password entered in the password field 5 and the password column 106. Also, the service mediation support server 2
Reads from the message DB 34 message information corresponding to the notification function of step S9 described later.

In step S10, the service mediation support server 2 displays the service user terminal 4a on the display device of FIG.
A service reception status list screen 220 as shown in FIG. 8 is displayed. The service reception status list screen 220 is displayed in step S
It displays the service request information input in 1 to S3 and the service reception information input in steps S4 to S7.

The request service display column 221 in FIG.
A list of service request information corresponding to the user ID input in the user authentication in step S8 is displayed. In the service provider display column 222 of FIG. 18, service reception information corresponding to one piece of service request information displayed in the requested service display column 221 is displayed.
The service request information and the service reception information are shown in FIG.
2 (B) and the application number and branch number in FIG. 12 (C).

For example, when the service user selects desired service request information from the requested service display field 221,
The service mediation support server 2 displays a list of service providers desiring to provide the service request information in the service provider display column 222.

In step S11 following step S10, when the service user selects a desired service provider from the service provider display column 222, a display indicating a successful bid is displayed in the successful bid mark column of the service provider display column 222. Do. Note that the service user displays the service provider display column 22.
When a desired service provider is selected from 2, the service request information in the requested service display field 221 corresponding to the list of the service providers is displayed as meaning a successful bid.

The service user is displayed in the service provider display column 2
When a desired service provider is selected from 22, the service mediation support server 2 stores the selected information in the mediation DB 31 of FIG. 12C so as to correspond to the selected service reception information.
To be stored. If there is service request information for which service reception information is not registered in step S10, the service mediation support server 2 uses the bulletin board function of step S12 to request a service request for which service reception information is not registered in the bulletin board DB 32. Register that there is information.

When the service provider providing the care service connects the service provider terminal 3a via the network 5 again, the service mediation support server 2
Displays a top screen 100 as shown in FIG. 5 on the display device of the service provider terminal 3a.

In FIG. 4, in step S13, step S
Similarly to 4, the user authentication for the user who has read the top screen 100 is performed. The service provider determines that the user ID column 105 and the password column 10 of the login column 101
When the user ID and the password are input to 6, the service mediation support server 2 determines that the user who has read the top screen 100 is the service provider, and the process proceeds to step S14
Proceed to.

At this time, the service mediation support server 2
Similarly to step S5, the message information corresponding to the notification function of step S16 described later is stored in the message DB 34.
Read from The message information includes, for example, a message of the successful bid result of the service reception information registered in the mediation DB 31.

In step S14, the service mediation support server 2 displays the bidding result of the service reception information on the display device of the service provider terminal 3a based on the selection information in FIG. Step S14 is followed by step S
Proceeding to 15, the service provider confirms that the service reception information stored in the mediation DB 31 has been awarded. At this time, the service mediation support server 2 stores the confirmation information in the mediation DB 31 in FIG. 12C so as to correspond to the service reception information for which the service provider has confirmed the successful bid.

As described above, the service user registers the contents of the service desired to be requested in the intermediation DB 31 as service request information, thereby providing one or a plurality of services providing the service request information. Can be found out. In addition, the service provider can easily obtain a contract by searching for service request information registered by the service user and registering service reception information for the service request information desired to be provided. It becomes possible.

Next, the service provider mediation function will be described. FIG. 19 shows a flowchart of an embodiment of the service provider mediation function. In the description of the flowchart of FIG. 19, the description of the content already described in the flowchart of FIG. 4 may be omitted.

In the service provider mediation function for mediating the service user to the service provider, the service provider providing the nursing care service, for example, connects the service provider terminal 3a to the service mediation support server 2 via the network 5. Connecting. When the service provider terminal 3a is connected via the network 5, the service mediation support server 2
Displays a top screen 100 as shown in FIG. 5 on the display device of the service provider terminal 3a.

In FIG. 19, in step S20, user authentication for the user who has read the top screen 100 is performed. If it is determined that the user who has read the top screen 100 is a service provider, the service mediation support server 2
Goes to step S21. In step S21, the service mediation support server 2 displays a menu screen 110 as shown in FIG. 6 on the display device of the service provider terminal 3a.

When using the service provider mediation function, the service provider selects the “mediation service” button 114 on the menu screen 110. When the “mediation service” button 114 on the menu screen 110 is selected, the service mediation support server 2 displays a service provider information input screen on the display device of the service provider terminal 3a.

When the service provider information is input on the service provider information input screen, the service mediation support server 2
Transmits the input information as shown in FIG.
Stored in B31. The record in FIG. 20A is configured to include an offer number, service provider information, and area information.

In step S22 following step S21, the service mediation support server 2 displays a service provision information input screen on the display device of the service provider terminal 3a. The service provider inputs, on the service provision information input screen, service provision information regarding a nursing care service to be recruited for service users.

When the service providing information is input, the service mediation support server 2 stores the input information in the mediation DB 31 as shown in FIG. The record in FIG. 20B is configured to include a solicitation number, a branch number, and service provision information. In step S23, the input service providing information is stored in the bulletin board DB by the bulletin board function.
32.

On the other hand, when the service user who receives the care service connects, for example, the service user terminal 4a via the network 5, the service mediation support server 2
Displays a top screen 100 as shown in FIG. 5 on the display device of the service user terminal 4a.

In FIG. 19, in step S25, user authentication for the user who has read the top screen 100 is performed. If it is determined that the user who has read the top screen 100 is a service user, the service mediation support server 2
Goes to step S26. At this time, the service mediation support server 2 reads, for example, area information from the user DB 30 according to the user ID and the password entered by the service user in the user ID column 105 and the password column 106. Further, the service mediation support server 2 reads from the message DB 34 message information corresponding to the notification function in step S24 described below.

In step S26, the service mediation support server 2 displays a service provision information list screen on the display device of the service user terminal 4a. The service providing information list screen displays a list of service providing information on nursing care services that the service provider wants to recruit service users.

The list of service provision information included in the service provision information list screen may include all the service provision information stored in the intermediation DB 31 or may be narrowed down by area information read from the user DB 30. You may do it.

The service mediation support server 2 can display a service provision information list screen on the display device of the service user terminal 4a, and can also display message information corresponding to the notification function in step S24.

[0098] In step S27 following step S26, when the service user selects desired service providing information from the service providing information list screen, the service mediation support server 2 displays the service on the display device of the service user terminal 4a. Display the application information input screen.

When service application information is input to the service application information input screen, the service mediation support server 2 stores the input information in the mediation DB 31 as shown in FIG. The record in FIG. 20C is configured to include an offer number, a branch number, an application number, service application information, selection information, and confirmation information. The recruitment number in FIG. 20 (C) corresponds to the recruitment number in FIG. 20 (B). The branch numbers in FIG. 20 (C) correspond to the branch numbers in FIG. 20 (B). The application number in FIG. 20 (C) is a serial number given for each service application information.

When the service provider providing the care service connects the service provider terminal 3a via the network 5 again, the service mediation support server 2
Displays a top screen 100 as shown in FIG. 5 on the display device of the service provider terminal 3a.

In FIG. 4, in step S29, step S
User authentication for the user who has read the top screen 100 is performed in the same manner as in 20. If it is determined that the user who has read the top screen 100 is a service provider, the service mediation support server 2 proceeds to step S30. In step S30, the service mediation support server 2 displays a menu screen 110 as shown in FIG. 6 on the display device of the service provider terminal 3a.

When the “mediation service” button 114 on the menu screen 110 is selected, the process proceeds to step S30, where the service mediation support server 2 sets the service provider terminal 3a
The application status list screen is displayed on the display device. The application status list screen displays a list of service providing information that the service user wants to apply for.

The service mediation support server 2 reads, for example, area information from the user DB 30 according to the user ID and the password used in the user authentication. Also,
The service mediation support server 2 executes step S28 to be described later.
Message information corresponding to the notification function of message D
Read from B34.

On the application status list screen, a list of service provision information and a list of application status information corresponding to the user ID input in the user authentication in step S29 are displayed. The service provision information and the application status information are shown in FIG.
0 (B) and the recruitment numbers and branch numbers in FIG. 20 (C). For example, when the service provider selects desired service provision information from the application status list screen, the service mediation support server 2 stores a list of service users who want to apply for the service provision information on the service provider terminal 3a. indicate.

In step S31 following step S30, when the service provider selects desired application status information, the service mediation support server 2 stores the selected information in FIG. 20 so as to correspond to the selected application status information. (C) is stored in the mediation DB 31. The service mediation support server 2
Uses the bulletin board function of step S32 to store information corresponding to the current application status information in the bulletin board DB 32.

When the service user receiving the nursing care service again connects the service user terminal 4a via the network 5, for example, the service mediation support server 2
Displays a top screen 100 as shown in FIG. 5 on the display device of the service user terminal 4a.

In FIG. 4, in step S34, step S34 is executed.
As in the case of 25, user authentication is performed on the user who has read the top screen 100. If it is determined that the user who has read the top screen 100 is a service user, the service mediation support server 2 proceeds to step S35. At this time, the service mediation support server 2 reads, from the message DB 34, message information corresponding to the notification function of step S33 described later, as in step S24.

In step S35, the service mediation support server 2 displays the application result of the service providing information on the display device of the service user terminal 4a based on the selection information of FIG. 20C. Step S35 is followed by step S
Proceeding to 36, the service user confirms that the service providing information stored in the mediation DB 31 has been received. At this time, the service mediation support server 2 stores the confirmation information in the mediation DB 31 of FIG. 20C so as to correspond to the service providing information that the service user has confirmed the reception.

As described above, the service user registers the contents of the service desired to be requested in the intermediation DB 31 as service request information, thereby providing one or more services for which the service request information is to be provided. Can be found out. In addition, the service provider can easily obtain a contract by searching for service request information registered by the service user and registering service reception information for the service request information desired to be provided. It becomes possible.

As described above, the service provider registers the contents of the service desired to be provided in the intermediation DB 31 as the service providing information, so that one or a plurality of services desired to apply for the service providing information are registered. Users can be found out. Further, the service user can search for the service providing information registered by the service provider and easily apply for the service providing information desired to be applied.

Next, the notification function will be described. FIG. 21 shows a flowchart of an embodiment of the service user notification function. Note that the service user notification function corresponds to, for example, steps S9, S24, and S33 in the flowcharts of FIGS.

In FIG. 21, in step S40, for example, service request information on a nursing care service to be bid (requested) by a service user is registered in the mediation DB 31. Proceeding to step S41 following step S40, the service provider registers the bidding information from the service provider in the mediation DB 31 in association with the service request information for bidding (providing) of the nursing care service.

In step S42, the user ID of the service user who stored the service request information in the intermediation DB 31 in step S40, the user ID of the service provider who stored the bidding information in the intermediation DB 31 in step S41, and the bidding information Are stored in the message DB 34 in association with each other.

When the service user logs in, the process proceeds to step S43, where the service mediation support server 2
Is stored in the message DB 34 as the user I of the service user.
Check whether D is stored. If the user ID of the service user who has logged in is stored in the message DB 34, the service mediation support server 2
Displays a message based on, for example, bid information.
The displayed message is, for example, a message displayed in the information column 112 of FIG.

The service provider notification function corresponding to steps S5, S16, and S28 in the flowcharts of FIGS. 4 and 9 is the same as that of the service user notification function by exchanging the service user with the service provider. It is possible to realize.

Further, in the service mediation support system 1 of the present invention, when the service provider searches for the information on the service user stored in the mediation DB 31, as in the processing of step S6 in FIG. It has a search and display function to narrow down and display information.

FIG. 22 is a diagram showing an example for explaining the search display function. For example, if the service provider is the broker DB3
When searching for the service request information stored in
The service mediation support server 2 determines whether the search display mode has been switched. Note that the initial setting of the search display mode is a standard mode in which all items are displayed.

If it is determined that the search display mode is the standard mode (NO in S51), the service mediation support server 2 displays all the service request information stored in the mediation DB 31. If it is determined that the search display mode is the narrowing mode (YES in S51), the service mediation support server 2 requests the service request classified according to various search conditions such as service area, service time zone, and service menu. Information can be displayed. Selection of various search conditions may be performed, for example, when switching the search display mode.

If the search display mode for each service area is selected, the service mediation support server 2 can display the number of pieces of service request information for each service area on the display device. It is also possible to display the service provider's care service target area separately from the care service non-target area. In FIG. 22, the care service target area is indicated by a “★” mark.

When the search display mode for each service time period is selected, the service mediation support server 2 can display the number of pieces of service request information for each service time period on the display device. In addition, it is also possible to display the service provider's care service target time zone separately from time zones other than the care service target time zone.

When the search display mode for each service menu is selected, the service mediation support server 2 can display the number of pieces of service request information for each service menu on the display device. It is also possible to display the care service menu provided by the service provider separately from the care service menu not provided by the service provider.

By selecting service request information whose details are to be confirmed from among service request information classified according to various search conditions such as service area, service time zone, service menu, etc. It is possible to display a list of service request information narrowed down.

As shown in FIG. 22, by classifying the service request information according to various search conditions such as service area, service time zone, service menu, etc., for example, the service provider's care service target area, care service It is possible to efficiently select service request information included in the target time zone and the nursing service menu.

The service provider can obtain various information such as market trends by classifying the service request information according to various search conditions such as service area, service time zone, and service menu. . For example, by referring to the number of pieces of service request information classified by service area in FIG. 22, the service provider can see that there are many pieces of service request information included in "city A" which is a non-care service target area.

In the present embodiment, the service user terminals 4a to 4n are connected to the service mediation support server 2 via the network 5, and information relating to the service request is transmitted using, for example, a Web screen. 2 has been described, but the invention is not limited to this.

FIG. 23 is a diagram showing another example for explaining the function of the service mediation support system of the present invention. Note that the service mediation support system in FIG. 23 is partially omitted for portions unnecessary for description.

The service mediation support system shown in FIG. 23 comprises a service mediation support server 2, service provider terminals 3a to
3n and the service user terminal 4 are connected via a network 5 such as the Internet. In FIG. 23, the service user terminal 4 is connected to the network 5, but a plurality of service user terminals 4 can be connected. The function of the service mediation support server 2 is the same as that of FIG.

In FIG. 23, the care manager is a care recipient,
The care plan is created using the care plan creation function unit 42 of the service user terminal 4 in consideration of the wishes of the family and the like. When the care plan is created, the interface unit 43 converts the data format used by the care plan creation function unit into a data format used by the service mediation support server 2. The data converted at this time is the same as the data stored in the mediation DB 31 when inputting using, for example, the Web screen of the service mediation support server 2.

The data converted into the data format used by the service mediation support server 2 is transmitted to the service mediation support server 2 via the network 5 by the data transmission function unit 44 and stored in, for example, the mediation DB 31. In the service mediation support system of FIG. 23, since the data format is converted using the interface unit 43, it is not necessary to use the format conversion function unit 24 of the service mediation support server 2.

Therefore, in the service mediation support system of FIG. 23, a care plan is created on the service user terminal 4 according to a service item desired by the service user to receive, and is included in the care plan. Requests for service items can be made automatically. The care manager can easily find one or more service providers who want to provide the service items included in the care plan.

[0131]

As described above, according to the present invention, a service user wishes to provide service request information by registering the contents of a service desired to be requested as service request information in an intermediary database. One or more service providers can be found.

Further, the service user uses the service user terminal to create a service schedule according to the service item desired by the service user and is included in the service schedule. Requests for service items can be made automatically. Therefore, the service user can easily find one or more service providers who want to provide the service item.

On the other hand, the service provider searches for the service request information registered by the service user and registers the bidding information for the service request information for which bidding is desired, so that the contract can be easily made. It becomes possible.

Further, the service provider registers the contents of the service desired to be provided in the intermediary database as service providing information, so that one or a plurality of service users wishing to apply for the service providing information can be registered. I can find it. Further, the service user can search the service providing information registered by the service provider and easily apply for the service providing information desired to be applied.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of an embodiment of a service mediation support system of the present invention.

FIG. 2 is a configuration diagram of an embodiment of a computer system for realizing a service mediation support server of the present invention.

FIG. 3 is a diagram illustrating an example of a function of a service mediation support system according to the present invention;

FIG. 4 is a flowchart of an embodiment of a service user mediation function.

FIG. 5 is a screen diagram of an example of a top screen.

FIG. 6 is a screen diagram of an example of a menu screen.

FIG. 7 is a screen diagram of an example of a service user information input screen.

FIG. 8 is a screen diagram of an example of a service request information input screen of a visiting system.

FIG. 9 is a screen diagram of an example of a service request information input screen of a bureau service.

FIG. 10 is a screen diagram of an example of a service request information input screen for an entrance system.

FIG. 11 is a screen diagram of an example of another service request information input screen.

FIG. 12 is a configuration diagram of an example of a mediation DB.

FIG. 13 is a diagram illustrating an example of a service user list screen.

FIG. 14 is a diagram illustrating an example of a screen for inputting service reception information of a visiting system.

FIG. 15 is a screen diagram of an example of a pass-through service reception information input screen.

FIG. 16 is a screen diagram of an example of an entrance service reception information input screen.

FIG. 17 is a screen diagram of an example of another service reception information input screen.

FIG. 18 is a diagram illustrating an example of a service reception status list screen.

FIG. 19 is a flowchart of an embodiment of a service provider mediation function.

FIG. 20 is a configuration diagram of an example of a mediation DB.

FIG. 21 is a flowchart of an embodiment of a service user notification function.

FIG. 22 is a diagram illustrating an example of a search display function.

FIG. 23 is a diagram illustrating another example of the function of the service mediation support system of the present invention.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 service mediation support system 2 service mediation support server 3 a to 3 n service provider terminals 4 a to 4 m, 4 service user terminal 5 network 10 input device 11 display device 12 drive device 13 recording medium 14 auxiliary storage device 15 memory device 16 Arithmetic processing unit 17 Interface device 18 Database (DB) 20 Service mediation function unit 21 Notification function unit 22 Bulletin board function unit 23 Search function unit 24 Format conversion function unit 25 User management function unit 26 Information management function unit 30 User DB 31 Intermediate DB 32 Bulletin board DB 33 Service provider DB 34 Message DB 40 Care-requirer 41 Care manager 42 Care plan drafting function unit 43 Interface unit 44 Data transmission function unit

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Masao Kurosawa, Inventor 2-45 Aomi, Koto-ku, Tokyo Inside Fujitsu FIP Co., Ltd. (72) Inventor Masayuki Yubashi 2-45, Aomi, Koto-ku, Tokyo Fujitsu FIP Co., Ltd.

Claims (13)

[Claims] 1. Mediation of service using a service user terminal and a service provider terminal, and a service mediation support server connected to the service user terminal and the service provider terminal via a network. A service request information registration means for registering service request information that a service user desires to request in a mediation database; and a service provider for registering service request information registered in the mediation database with the service provider. Bid information registering means for allowing the service provider to register the bidding information from the service provider in the mediation database in accordance with the service request information that the service provider wants to bid on, and registering the service request information in the mediation database. The service user is registered according to the service request information. A service provider selecting means for allowing the user to browse the bidding information and selecting a service provider in accordance with the bidding information selected by the service user. 2. The service mediation support system according to claim 1, wherein the bidding information registration means classifies the service request information registered in the mediation database according to a predetermined condition, and provides the classification result to a service provider. A service mediation support system characterized by browsing. 3. The service mediation support system according to claim 1, wherein the bidding information registration unit narrows down service request information registered in the mediation database according to a predetermined condition stored in a user database. A service mediation support system characterized by allowing a service provider to browse the narrowed service request information. 4. Mediation of service using a service user terminal and a service provider terminal and a service mediation support server connected to the service user terminal and the service provider terminal via a network. A service mediation support system for performing service provision information registration means for registering service provision information desired by a service provider in a mediation database; and providing service users with service provision information registered in the mediation database. An application information registration unit that browses and registers application information from the service user in the mediation database in association with service provision information that the service user desires to apply; and registers the service provision information in the mediation database. The service provider is registered for the service A service mediation support system comprising: a service user selecting unit that allows the user to browse application information and select a service user according to the application information selected by the service provider. 5. The service mediation support system according to claim 4, wherein the service user selecting means classifies the application information registered in the mediation database according to a predetermined condition, and browses the classification result to a service provider. Service mediation support system characterized by 6. The service mediation support system according to claim 4, wherein the service user selecting means narrows down application information registered in the mediation database according to a predetermined condition stored in a user database. A service mediation support system characterized by allowing a service provider to browse the narrowed application information. 7. The service mediation support system according to claim 1, wherein a service provider database storing information on the service provider, and a service provider corresponding to a predetermined condition are searched from the service provider database. A service mediation support system further comprising service provider search means. 8. A service user terminal and a service provider terminal which are connected via a network and which are connected between a service user using the service user terminal and a service provider using the service provider terminal. A service request information registration unit for registering service request information that a service user desires to request in a mediation database, the service mediation support server for mediating a service performed between the service provider and the service provider A service information registering unit that browses the service request information registered in the service provider and registers the bid information from the service provider in the intermediary database in accordance with the service request information that the service provider wants to bid on; The service user who has registered the request information in the mediation database, A service provider selecting unit for allowing the user to browse the bidding information registered in response to the bidding information and selecting a service provider according to the bidding information selected by the service user. 9. A service user terminal connected to a service user terminal and a service provider terminal via a network, and a service user using the service user terminal and a service provider using the service provider terminal. A service providing information registering unit for registering service providing information that a service provider desires to provide in a mediating database, the service mediating support server for mediating a service performed between the service providing server and the service user; An application information registration unit that allows the service user to browse the service providing information registered in the service database and registers the application information from the service user in the mediation database in association with the service providing information that the service user desires to apply for; To the service provider who registered the provided information in the mediation database, provide the service provided information And a service user selecting unit that allows the service provider to browse the registered application information and select a service user according to the application information selected by the service provider. 10. A service mediation support terminal that is connected to a service mediation support server and a service provider terminal via a network, and selects a service provider to request a service. A service schedule table creating function unit for creating a service schedule table according to the following; an interface unit for converting a data format of the service schedule table into a data format of the service mediation support server; a data format of the service mediation support server A data transmission function unit for transmitting the converted data to the service mediation support server, a service provider for transmitting data relating to the service items included in the service schedule to the service mediation support server, and requesting the service items Service intermediation support characterized by searching for The end. 11. Mediation of service using a service user terminal and a service provider terminal, and a service mediation support server connected to the service user terminal and the service provider terminal via a network. A service mediation support method for performing, wherein a service user registers service request information desired by the service in a mediation database, and a service provider browses the service request information registered in the mediation database. Registering the bidding information from the service provider in the intermediary database in accordance with the service request information that the service provider wishes to bid; and providing the service user with the service request information registered in the intermediary database, View the bidding information registered corresponding to the request information, and Selecting a service provider according to the bidding information selected by the service user. 12. Mediating services using a service user terminal and a service provider terminal, and a service mediation support server connected to the service user terminal and the service provider terminal via a network. A service mediation support method for performing, comprising: registering service provision information that a service provider desires to provide in a mediation database; and causing a service user to browse the service provision information registered in the mediation database. Registering application information from the service user in the intermediary database in correspondence with the service providing information that the service user desires to apply; and providing the service to the service provider that has registered the service providing information in the intermediary database. Browse the registered application information corresponding to the provided information, and Selecting a service user according to the application information selected by the service provider. 13. A service user terminal and a service provider terminal which are connected via a network and which are connected between a service user who uses the service user terminal and a service provider who uses the service provider terminal. A recording medium storing a program for causing a computer device to perform a process for mediating a service performed between services, the service request information for registering service request information that a service user desires to request in a mediation database A registration unit that allows a service provider to view service request information registered in the mediation database, and associates the service provider with bidder information that the service provider desires to bid on; A bidding information registration unit for registering the service request information in the mediation database A service provider selecting unit that allows the registered service user to view the bidding information registered corresponding to the service request information, and selects a service provider according to the bidding information selected by the service user; A service providing information registration unit for registering service providing information that the service provider desires to provide in the mediation database; and allowing the service user to browse the service providing information registered in the mediation database, and requesting the service user to apply. An application information registration unit for registering application information from the service user in the mediation database in correspondence with the service provision information to be provided; And browse the registered application information, and the application selected by the service provider Computer-readable recording medium a program for functioning as a service mediating support server and a service user selecting unit for selecting a service user in accordance with the distribution.