JP2001229238A - Device for managing repair situation of accident car - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve convenience by allowing an automobile insurance company, a repair shop and a user being the owner of an accident car to always grasp the repair situation of the accident car. SOLUTION: The automobile insurance company is provided with a 1st processor, a repair plant is provided with a 2nd processor, the 1st and 2nd processors are connected to a 3rd processing through a public telephone line, and the user can communicate with the 3rd processor through a telephone set, a portable telephone, etc. The 1st processor can perform an accident car repair management table, intra-company settlement progress management and plant retrieval on the basis of information on various automobile repair stored in the 3rd processor. In the repair shop, the 2nd processor can perform estimation sheet preparation, a progress management table, a designated plant contract, etc. The user can obtain repair progress information by using a 4th processor and also retrieve the repair shop. The 3rd processor manages an estimation system, performs estimation analysis, and analyzes plant management or the like.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a device for managing the status of repair of an accident vehicle that has been damaged by an automobile accident. It is an object of the present invention to provide a repair status management device for an accident vehicle, which can grasp the repair status of the accident vehicle while cooperating with a repair shop or the like that performs the repair.

[0002]

2. Description of the Related Art Conventionally, automobile insurance companies and repair shops,
Further, no device has been realized that can constantly grasp information on the repair status with the owner of the accident vehicle. Therefore, when an automobile accident occurs, it is difficult for the insurance company, the repair shop, and the user who is the owner of the automobile to always keep track of the repair situation, causing many inconveniences.

[0003]

SUMMARY OF THE INVENTION An object of the present invention is to make it easy for an automobile insurance company and a repair shop to constantly manage and grasp the repair situation of an accident car, and to easily make a repair estimate. It is an object of the present invention to provide a device for managing the status of repair of an accident vehicle, which can improve the convenience by being able to know.

[0004]

According to the present invention, there is provided (a) a first processing unit provided in an automobile insurance company, wherein first input means for inputting information for identifying an accident vehicle, and first display. (B) a second processing device provided in a repair shop for repairing an accident vehicle, wherein the second processing device is provided with information on damage to the accident vehicle, and a second display device. (C) first and second processing devices having
A third processing unit connected to the processing unit, wherein the control unit determines and calculates repair estimate information based on the information on the damage input by the damage information input unit in accordance with the accident vehicle identification information. The repair quotation information
And a third processing device provided to the second display means.

In accordance with the present invention, car insurance companies have a first
A processing unit is installed, and a second processing unit is installed in a repair shop for repairing the accident vehicle. These first and second processing units may be installed, for example, by a wired stationary telephone or by a wireless mobile phone. And a third processing unit via a communication network such as a public telephone line used in a PHS (Persol Handy System) terminal device or the like. The third processing device stores in advance information on insurance policies for each car subscribing to one or a plurality of insurance companies. The insurance policies include the car insurance policy number, car name, model, The registration number of the number plate, which is a license plate, the vehicle body number, the insured car, the insured person, and other information are stored in advance. When a car accident occurs, the user contacts the insurance company by telephone or the like, and the insurance company operates the first input unit, and the first display unit displays information on the insurance policy, information on the insured person, Input and display of information at the time of the accident can be performed,
On the first display means, an in-house settlement progress management table of the insurance company is displayed, and a workflow for repairing the accident vehicle is displayed in the third display means.
Information input, processed, and managed by the processing device can be read and displayed. When the settlement of the department in charge of the insurance company is completed in this way, the flow to the next department proceeds, and further, in the insurance company, the automobile repair shop Can be determined by searching for the nearest predetermined repair shop from the accident site.

[0006] In the second processing apparatus provided in the repair shop,
The second input means is operated by the communication from the insurance company by telephone or the like, and the second display means is used.
In accordance with the exchange of information with the processing device, it is possible to create an estimate, view the repair progress management table, and confirm the contract contents of the designated factory. In preparing the estimate, in accordance with the estimation system and the vehicle type data in the third processing device, the data necessary for the accident vehicle repair management table and the image data of the accident vehicle in which the accident occurred by photographing with a digital camera are automatically input. Transmitted to the processing unit,
Register automatically. In preparing the progress management table, it is possible to check and check the progress in the insurance company up to the agreement on car insurance. When contracting with a designated factory, the insurance company and the repair shop can check the contents of the repair and make a contract.

[0007] The operation of the third processing unit manages the estimation system, thereby revising the estimation system, updating the data relating to the latest vehicle type for estimation, etc., analyzing the estimation, and executing the second processing unit of the repair shop. Based on the information input from the second input means, it is possible to analyze the estimated data and analyze the data such as the accident occurrence rate and the average repair cost for each vehicle type. It can be provided and provided on display means. Further, according to the third processing apparatus, a business analysis service can be provided based on information such as estimated data and factory profile for business analysis of the repair shop.

A user such as the owner of the accident vehicle uses the third processing device and a terminal device such as a telephone or a mobile phone or a PHS terminal device to repair the accident vehicle and check the schedule of delivery. While doing a factory search,
It is also possible to search for a desired repair shop nearby in case of minor repairs without insurance repair.

[0009] In this way, it becomes easy for the automobile insurance company, the repair shop, and more preferably the user, etc., to always manage and grasp the repair situation of the accident vehicle, and the convenience is improved.

According to the present invention, the first input means of the first processing device and the second input means of the second processing device can input date information relating to repair of the accident vehicle.
A memory for storing the output from the first input means and the second input means together with the operation result by the control means, and providing the stored contents of the memory to the first and second display means It is characterized by the following.

According to the present invention, date information relating to the repair of an accident vehicle can be input by the first input means provided at the automobile insurance company and the second input means provided at the repair shop. At the time of accepting an accident, the company checks the security number, confirms the location and time of the accident, and stores the information in the third processing unit in advance according to a telephone call or the like from the owner of the accident vehicle. You can check the type of vehicle that complies with the insurance policy, check the damage according to the information from the user, check the date and time when the user wants to take over after repairing the accident car, and check the contact information of the user And can be entered. In addition, the insurance company receives and accepts quotation data from the repair shop, confirms the estimate data and makes a payment, confirms the date and time of desired delivery by the repair shop and the user, and pays the insurance premium to the repair shop. Is easily possible. At the repair shop, check and enter the expected date of repair for repairing the accident vehicle according to the coordination with the user, enter the date of receipt of the accident vehicle from the user, and furthermore, use a digital camera to show the degree of damage By entering data, you can know the estimated amount by the estimation calculation, check the final repair amount, and furthermore, the repair start date, repair completion date, expected delivery date, expected delivery date, delivery date, and from the insurance company It is possible to easily confirm the payment date due to the payment of the insurance premium, and confirm the amount of payment and receipt. Such information described above is stored in a memory provided in the third processing device, and can be displayed and known at all times by the first and second display means at the insurance company and the repair shop. In this way, the repair status can be always grasped, and the convenience is improved.

Further, the present invention is a fourth connection device connected to the third processing device, the fourth connection device having a user input means for inputting information for identifying the accident vehicle, and a user display means.
The apparatus further includes a processing device, wherein the control means of the third processing device provides the contents stored in the memory to the user display means in response to an output from the user input means.

According to the present invention, a user such as an owner of an accident vehicle is provided with a telephone, a telephone, and the like via a communication network such as a public telephone line.
Connected to terminal devices such as mobile phones and PHS terminal devices,
The user input means inputs the telephone number to electrically connect the fourth processing device to the third processing device, so that an excellent effect that the user can easily grasp the repair status can be achieved. .

According to a third aspect of the present invention, the third processing device includes a first input means for inputting a position where the impact force is applied to the vehicle body of the automobile, and a second input means for inputting a level indicating the magnitude of the impact force. Means, parameter data defining a plurality of typical repair contents individually corresponding to the combination of the position and the level, and (1) one or a plurality of targets required when performing the repair work And (2) a work item representing one or more repair operations belonging to each part;
(3) A memory for storing component names of one or a plurality of components belonging to each part, a display unit, and responding to each output from the first and second input units and corresponding to the input position and level. Control means for determining from the memory the work item and the component name that match the determined parameter data, and displaying the read item on the display means, and controlling the level of the impact force defined in the parameter. The number of corresponding parts, the number of work items, and the number of part names are set such that, as the level of the impact force increases, the ratio of the increase in the number to the increase in the level is determined to be small. It is a repair status management device.

According to the present invention, a position where a single or a plurality of externally applied impact loads or impact energy is applied to the vehicle body of the automobile and a level which is a stage of the magnitude of the impact force are input. From the parameter data defining typical repair contents as factors, the repair contents similar to the actually required repairs are read out and obtained, and are matched with the repair contents. (1) Necessary when performing the repair work One or more sites to be targeted; and (2) one or more sites belonging to each site.
Alternatively, work items representing a plurality of repair work and (3) part names of one or a plurality of parts to be ordered for purchase belonging to each part can be read from a memory and obtained as a list or the like. Become.

In the repair status management device of the present invention, a single or a plurality of externally applied impact forces on the body of the automobile are
Replace with intuitive repairs. This repair status management device has parameter data that defines typical repair content, so that a position where a single or a plurality of impact forces from the outside of the vehicle body acts on the accident vehicle or visual confirmation of the image by the operator. Each input of and the level which is the size can be converted into intuitive repair contents. That is, in the present repair status management device, (1) by inputting the position and level of one or more impact forces from outside the vehicle body,
(2) Intuitive repair contents are read out from parameter data in which typical work contents are defined in advance, (3) Parts and work items and part names belonging to the parts are read out from memory according to the parameter data, (4) This encompasses the step of obtaining a repair quote.

According to the present invention, a trained worker or an estimation worker can visualize the contents of repairs intuitively by visually confirming the operator's accident vehicle or its image. In the present repair status management device, such thinking is fixed on a processing circuit such as a computer. From the parameter data defining a typical repair content, a repair content similar to the repair actually required is obtained. This is the greatest feature of the repair status management device, and the repair status management device achieves high efficiency while avoiding large-scale processing.

In the repair status management apparatus of the present invention, one or more external impact forces on the vehicle body are not treated as a quantitative or absolute one, but as a relative magnitude level. . This is because the degree of damage to the vehicle body must be ascertained by visual confirmation of the accident vehicle or its image. That is, in the present invention,
There is no need to enter a quantitative or absolute value of the impact force.

The operator of the repair status management device of the present invention visually confirms the actual location of the accident vehicle or the image of the accident vehicle to visualize the position and level where one or a plurality of external impact forces act. Therefore, the position and level of the impact force are images generated by visually confirming the accident vehicle or its image, that is, related concepts. The position and level input by the first and second input means are not objective "positions and magnitudes of single or plural external impact forces on the vehicle body of the automobile" itself,
It does not mean the precise concept. This means that, according to the present invention, (1) one or a plurality of parts that are required when performing the repair work, and (2) one part belonging to each part
Or, by obtaining a list of work items representing a plurality of repair work and (3) part names of one or more parts belonging to each part, there is no problem in performing a repair estimate for the accident vehicle. On the contrary, it is a more appropriate factor to achieve a repair quote. This is because the background and intention to repair damage to the vehicle body due to such an impact force.

The repair content in the repair status management device of the present invention is a related concept that is an image generated by visually confirming an accident vehicle or its image, and is an objective concept of a damaged state of a vehicle body itself or a precise concept thereof. Does not mean. Therefore, the repair status management device of the present invention provides (1)
The objective correlation between the position of the objective vehicle body and the level of the externally applied single or multiple impact forces and the level thereof and (2) the objective damage state of the vehicle body are determined. It does not seek and conceptualize it. The present invention achieves high efficiency at low cost by avoiding such a high level of conceptualization.

The image of the present invention, that is, the related concept will be described. An image is an image of another dimension in another world different from itself, and contradicts itself from the beginning. The more precise the concept of itself, the more it becomes more precise,
Purify in the direction of conceptualization (so-called sticking to the method), and lose the actuality of the relationship with itself. In fact, when in a position related to the thing, the image rises, not the thing itself, the concept of the thing. For example, a repair work item is an image generated not by the work item itself (the objective itself) but by the intention and relationship of performing the repair work, which is the same even when the work item is replaced with a part and a quote. . The will for the object and the desire for a relationship with the object
Generate images. In other words, the image, that is, the relation concept, is not the object itself, not the concept of the object, but sticks to the intention and relation to the object. Therefore, in the present invention, the term image or related concept is used as described above to distinguish it from the object itself and the concept.

The above-mentioned parts are "one or a plurality of parts which may be required when performing repair work".
It is. It is not a structural part of an automobile, is not a functionally divided part in relation to other parts in design, and is not a set of subdivided parts in manufacturing. The parts in this system are, as a relational concept, imaged by those who have the intention and relationship to repair or who have the intention and relationship to make an estimate necessary for repair by looking at the accident vehicle or its images. "Site"
It is. Since the concept of the relationship is based on the intention and relationship to repair, it is more suitable for the purpose of obtaining a quotation required for repair than the precise concept of the structure, design and manufacturing of the vehicle itself or its precise concept.

The parts are based on a relational concept that a limited part of the body of the automobile or a limited part of the whole repair work appears as a part in response to the active action of the repair work. . The concept of this part is used as an intermediate term between individual vehicle types, individual work items and individual part names, or as a hierarchical concept. Therefore, the repair work items and component names are hierarchized and systematized for each individual vehicle model, with the part as an intermediate term. The site is
As described above, not only the body part but also the whole or a part of the repair work is included.

Regarding the above-mentioned work items, "one or more work items belonging to each part" and the standard work man-hour (index) are based on the background that a worker having a certain skill works under a certain diligence. The will and relationship to do exist. Not only the standard man-hours (index), but also the work items themselves are standardized by workers who have the intention and relationship to repair the accident vehicle, or images of the workers. Therefore, it is clear that the plurality of work items belonging to each part and the standard work man-hours (index) obtained by this standardization are work as a related concept imaged by visually observing the accident vehicle or its image, and it is objective. It is more appropriate for the purpose of obtaining the quotation needed for repair than the exact work itself or its precise concept.

Regarding the above parts, "part names of parts to be ordered for purchase of one or more belonging to each part"
Is not the part itself damaged by the external impact force, but the relationship concept that the person who has the intention and relationship to repair or the person who has the intention and relationship to make the estimate necessary for repair images the purchase. It is a purchased part and is more suitable for the purpose of obtaining the quotation needed for repair. This is because a damaged part is not always replaced and may be allowed to stand. Also, a decision may be made to repair the part instead of purchasing the part.

The display means displays the parts of the body of the accident vehicle, the work items and the parts as shown in FIG. 34, and the addition or deletion of them can be performed as shown in FIGS. 38 and 39.

In this way, it is possible to easily and accurately estimate work items and component names for repairing an accident vehicle by simple work.

The memory is, for example, a read-only memory (abbreviated to CD-RO) realized by a compact disc.
M), which allows a large amount of information to be stored.
-Not only a recording medium of ROM but also other recording media, for example, DVD (digital Versatile
c, Digital Video Disc), and such a recording medium may be used interchangeably, or a rewritable recording medium such as a hard disk may be used.

According to the present invention, the number of parts, work items and part names to be repaired of the accident vehicle corresponds to the level of the impact force, and the number of increments ΔN of the number with respect to the level increment ΔL. The ratio η (= ΔN / ΔL) is determined to decrease as the level of the impact force increases. In other embodiments of the present invention, the rate η may be configured to increase with increasing level, for example, in a direct or linear fashion. According to the experiments of the present inventor, it is possible to improve the accuracy of the repair estimate by determining that the ratio η decreases as the level increases.
confirmed.

Further, the present invention further includes third input means for inputting the direction of the impact force at the input position, and the control means controls the third input as well as the respective outputs from the first and second input means. In response to the output from the means, a part, a work item, and a part name corresponding to the input position, level, and direction are determined.

According to the present invention, the direction of the impact force is input by the third input means, and the site, the work item, and the part name are determined corresponding to the position, the level, and the direction in this way. In this way, the repair estimate becomes more accurate.

According to the present invention, an operation index corresponding to a repair operation and an amount of a part are stored in a memory, an amount per unit of the operation index is set to be rewritable in the control means, and , The product of the work index and the amount of money per unit of the work index is calculated, the amount of the component is calculated, and the calculation results are displayed on the display means.

According to the present invention, as described above, in the memory, work items such as attachment / detachment, replacement, and sheet metal, which are repair work included in a portion to be repaired for damage, and part names are stored. Not only that, but also the work index and the value of the part, which are values for the repair cost, are stored. Therefore, in estimating the repair cost at a repair shop or the like, the control means reads the stored contents of the memory, and displays the sum of the work indices and the amount per unit of the work indices by, for example, display means such as a liquid crystal or a cathode ray tube. Is displayed, and the result of adding the amount of the parts is displayed.

Further, according to the present invention, when a plurality of positions are inputted by the first input means and the level of each position is inputted by the second input means, the same work item and / or the same work item is inputted. It is characterized in that two or more component names are not selected repeatedly.

According to the present invention, the control means makes a repair estimate so that work items do not overlap and component names do not overlap. As a result, the accuracy of estimation can be improved.

The present invention also provides a first input means for inputting a position at which an impact force acts on a vehicle body of an automobile, a second input means for inputting a level representing a magnitude of the magnitude of the impact force, Parameter data defining a plurality of typical repair painting contents individually corresponding to the combination with the level; (1) one or more parts required when performing the repair painting work; (2) 1 belonging to each part
Or a memory for storing a plurality of painting work items representing repair painting work, display means, and the parameter data corresponding to the inputted position and level in response to each output from the first and second input means. Control means for reading from the memory the painting work item corresponding to the determined parameter data and displaying the same on the display means, the number of parts corresponding to the level of the impact force defined in the parameter and the number of coatings. An accident vehicle repair status management device according to claim 1, wherein the number of work items is set such that a ratio of an increase of the number to an increase of the level of the impact force is set small as the level of the impact force increases.

It is important to accurately select the level of the impact force when operating the accident vehicle repair status management device of the present invention.

Therefore, according to the present invention, in order to facilitate the determination of the level of the impact force to be input, the operator of the repair shop needs to input a work item and / or a part name before inputting the level. Predict one. The operator operates the second input means to sequentially increase and change the level of the impact force and change the work item and / or the component name displayed by the display means for each level, or one of them. Monitor. The minimum level at which this work item and / or part name is displayed is
It is determined that the level is the level of the impact force to be input by the second input means.

Instead of the operation in which the level is sequentially increased by the operator as described above, the level is changed by decreasing from large to small, and the predicted work item and / or part name are changed. The level immediately before, for example, one level larger than the input level at which
The input means may determine that the level is to be input.

In this way, by utilizing the operator's practical experience in repair work, an appropriate level of impact force can be determined, and the accuracy of repair estimates can be further improved.

According to the present invention, a memory stores a painting work index corresponding to a painting work and a painting material index or a painting material index corresponding to the amount of the painting material. The amount per unit of the index is set to be rewritable, the amount per unit of the coating material index is set to be rewritable, and the control means controls the product of the coating work index and the coating material index and the amount per unit of each index. Are calculated, and the results of these calculations are displayed by the display means.

According to the present invention, in performing the repair painting estimation, the position is input by the first input means, and the level indicating the magnitude of the impact force is input by the second input means. Is determined from the memory, and the painting work item corresponding to the determined parameter data is read out and displayed by the display means. Other configurations and operations are the same as those of the above-described claim 4. In accordance with the present invention, the rate of increase in the number of painting work items is determined to decrease with increasing level,
It is possible to improve the accuracy of the repair painting estimate,
confirmed.

Further, the present invention is characterized in that the painting operation items include types of painting materials and painting methods corresponding to each painting material.

According to the present invention, the work item is, for example, “front bumper painting”.
The type of the coating material, that is, the type in which the coating material is metallic, pearl, solid, or the like, is included, and the coating method corresponding to each coating material is also included.

According to the present invention, the painting work item is predicted in order to make it possible to accurately select the level of the impact force and to determine the part and the work item with high accuracy. While changing the level, the painting work item displayed by the display means changes so as to be the same as or similar to the predicted painting work item, and by determining the level in this way, the part and the painting work item can be accurately determined. Can be determined.

Further, according to the present invention, a first processing device provided in an automobile insurance company inputs an insurance policy number for identifying an accident vehicle or a registration number of the accident vehicle, and a second processing plant provided in a repair shop for repairing the accident vehicle. The processing device inputs information on damage to the accident vehicle identified by the first processing device, and the third processing device connected to the first and second processing devices outputs damage information of the accident vehicle from the second processing device. Is a repair status management method for an accident vehicle, which calculates and determines repair estimate information based on the repair information, and gives it to the first and second processing devices.

According to the present invention, the first processing device of the automobile insurance company and the second processing device of the repair shop are connected to the third processing device via a communication network to check the repair status of the accident vehicle. Can be performed at all times, and convenience is improved.

[0048]

DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 is a diagram schematically showing an overall configuration of an embodiment of the present invention. In a device for managing and grasping the repair situation of an accident vehicle in which an automobile accident has occurred, one or more (for example, 3 in this embodiment)
Are equipped with first processing units A, B, C (generally indicated by reference numeral A). One or more repair shops repair the accident car and these repair shops include:
Second processing devices G1 to Gj (generally indicated by reference numeral G) are installed. The first and second processing devices A and G are connected to a third processing device 53 via communication networks 51 and 52 such as public telephone lines. A user, such as the owner of the accident vehicle, includes fourth processing devices E1 to Ek (generally indicated by reference numeral E). The fourth processing devices E1 to Ek may be stationary telephones or mobile telephones,
Further, a PHS terminal device or the like may be used. These fourth processing devices E are also connected to the third processing device 53 via a communication network 54 such as a public telephone line.

FIG. 2 shows a first example provided in an automobile insurance company.
FIG. 2 is a block diagram illustrating a specific electrical configuration of a processing apparatus A. Input means 55 such as a key input means is connected to a processing circuit 56 realized by a microcomputer or the like, and is connected to a display means 57 such as a cathode ray tube or a liquid crystal panel, and further a printer for printing on recording paper. The processing circuit 56 is connected to the communication network 51 via the modem 58.

FIG. 3 is a flowchart for explaining the operation of the processing circuit 56 provided in the first processing apparatus A. The process proceeds from step a1 to step a2, where information about the accident vehicle from the user is received by the user's telephone or the like. In step a2, the car insurance policy number of the accident vehicle is input by the input means 55. Step a3
Now, enter other information about the accident. In step a4, information on the accident vehicle is received from the third processing device 53, and in step a5, the information is visually displayed by the display means 57 and printed on a recording paper.

FIG. 4 is a block diagram showing the overall configuration of the second processing apparatus G provided in each of the repair shops. An input unit 8 such as a key input unit is connected to a processing circuit 61 realized by a microcomputer or the like, and can perform visual display or print display by a display unit 5 such as a cathode ray tube, a liquid crystal panel, or a printer. The processing circuit 61 is connected to the third processing device 53 via the communication network 52 by the function of the modem 62. The processing circuit 61 is the same as the processing circuit 56 shown in FIG.
The same operation as described above can be performed.

FIG. 5 is a block diagram showing a specific electrical configuration of the third processing unit 53. The third processing device 53 basically includes a main device 64 and an auxiliary device 65. Main device 6
4 includes a processing circuit 66 realized by a computer such as a host computer, and a memory 67 as a recording medium including a hard disk. The processing circuit 66 is connected to the communication networks 51, 52, and 54 via a modem 68. Is done. Further, the processing circuit 66 is connected to a processing circuit 69 realized by a microcomputer of the auxiliary device 65 or the like. The processing circuit 69 is connected to an input means 71 such as a key input device and a display means 72. The display means 72 can be realized by a cathode ray tube, a liquid crystal panel, a printer, or the like.

FIG. 6 is a diagram showing the configuration of the memory 67 provided in the third processing device 53. The memory 67 stores a security number, car insurance information, and repair information for each car. The repair information includes accident status, repair status, progress status, estimated information, and the like.

FIG. 7 is a diagram showing a part of the insurance policy corresponding to the policy number stored in the memory 67. The insurance policy includes a policy number 74, a user name 75 that is the owner of the vehicle, a vehicle name 76, a model 77, and a registration number 78.
And chassis number 79 etc., and these data 7
4 to 79 are stored in the memory 67 of the third processing device 53 for each insurance company A.

FIG. 8 is a diagram for explaining the entire operation of the processing circuit 66 provided in the main device 64 of the third processing device 53. The main device 64 performs the operation shown in FIG. Do. FIG. 9 shows a user E, an insurance company A, and a repair shop G, which are car owners, when a car accident occurs.
FIG. 10 is a diagram for explaining the processing operation and operation of FIG.
FIG. 10 is a diagram for explaining operations performed by a user E, an insurance company A, and a repair shop G, as in FIG. 9.

FIG. 11 is a diagram for explaining the accident repair management card 51 created by the processing circuit 66 in the third processing unit 53 based on the contents stored in the memory 67. FIG. 12 is a diagram illustrating the estimation data 82 created by the processing circuit 66 based on the contents stored in the memory 67. FIG. 13 is a diagram for explaining an insurance premiums list 83 created by the processing circuit 66 based on the contents stored in the memory 67. Referring to these drawings, when an automobile accident occurs, user E shown in FIG. 9 gives insurance company E the insurance policy number 74 or the registration number 78 of the accident vehicle by telephone or the like at work step 85. Perform in. The insurance company A performs an accident reception work 86 by operating the input means 55 of FIG. In the accident accepting work 86, the processing circuit 66 proceeds from step b1 to step b2 in FIG. 8, confirms the security number, and inputs and confirms the location of the accident situation and the time of occurrence of the accident. Alternatively, the user inputs the vehicle type, damage, and the like of the accident vehicle specified by the registration number, inputs the desired date of collection by the user E, confirms the contact information of the user E, and performs input by the input unit 55. The information on the accident reception work 86 thus input is stored in the memory 67 and displayed on the display means 57 of the first processing device A.

FIG. 14 shows the display means 57 of the first processing apparatus A.
FIG. 6 is a diagram showing display contents 88 displayed by the user. As shown in the image 88, the memory 67 stores various information such as a security number, a vehicle name, a model, a registration number, a chassis number, and the date and time of occurrence, the location, and the accident status indicating the accident status. It is displayed by means 57. After the storing in the memory 67 is completed after the execution of the step b2 in FIG. 8 of the processing circuit 66, the insurance company A operates the input means 55 to search for a factory to be repaired in the step b4. Do.

FIG. 15 shows the display means 57 of the first processing apparatus A.
9 is a diagram showing a display screen 89 of FIG. In the factory search, when the location where the accident occurred is input by the input means 55 as described above, the location where the accident occurred is confirmed. Thus, in the factory search operation 91, the excellent factory database 9 of the designated factory list to be repaired stored in the memory 67
The factory list 93 is read out from the second and is displayed on the display means 57.

FIG. 16 shows a display screen of the factory list 93 displayed on the display means 57. A repair shop near the accident location is determined as indicated by reference numeral 96 while the schedule confirmation 94 and adjustment 95 to the repair shop G are performed by operating the input means 55. After determining the factory in this way by operating the input means 55,
The contents stored in the memory 67 are displayed on the display means 5 by the operation of the input means 8 in the second processing device G of the repair shop G, and the notification 97 is performed.

In the memory 67, in the second processing unit G in the repair shop, the accident vehicle repair management card is displayed on the display means 5 by the arithmetic processing operation of the processing circuit 66.

FIG. 17 is a diagram showing a progress status screen 98 which indicates the status of repairs, agreements, estimates, receptions, and the like at each repair shop operated by the processing circuit 66. The request date from each insurance company to the repair shop and the type of vehicle are displayed, and the progress is determined by inputting the input means 8 at the repair shop. Thus, at the repair shop, the input means 8 of the second processing device G is operated, and the situation of the accident can be grasped at step b5 in FIG.

FIG. 18 shows a display screen 99 of the display means 5 in the repair shop obtained in this way. At the repair shop, the date and time of collection of user E is adjusted with user E by 10
Then, a receipt date and time is determined 102 and inputted to the input means 8. At the repair shop, a tow truck is arranged 103, the accident vehicle is delivered 104 by the user E, and the worker enters the repair shop 105. In the repair shop, the storage date 106 is input by operating the input means 8. The above-mentioned scheduled collection date is performed by the input means 8. The scheduled collection date is indicated by reference numeral 107. In this way, by the operation of the processing circuit 66, an accident repair management card is sequentially created in step b5 of FIG.

At the repair shop, a photograph 109 of the accident vehicle is taken using the digital camera 108, and step b in FIG.
In step 6, the processing circuit 66 creates estimate data and sends the estimate 11
Create 0. The estimation data is transmitted 111 from the third processing device 53 to the first processing device A, and is received 112. Thus, the estimate data table 82 is created, and in step b7 of FIG.
7.

The insurance company checks the estimate data 82.
2. In order to correct the contents of the repair, a return 113 is made to the repair shop, whereby the second processing device G of the repair shop makes a correction 114 of the estimate and transmits 115 the corrected data again. In this manner, the insurance company A performs settlement 116 of the estimate data of the repair of the accident vehicle by insurance, and notifies the repair shop 117. The contents of each of these operations are input by the input means 55 of the first processing device A, Stored in the memory 67.

At step b8 in FIG. 8, information on the accident vehicle at each repair shop is created in this way and stored in the memory 67.

At the repair shop, the accident car is repaired 118, and when the repair is completed, a report 119 is made and the input means 8 is operated by the second processing unit G. The user E confirms the desired delivery date and time 120 and performs adjustment 121. Thus, the delivery date and time are adjusted 122 and 123 with the repair shop G, and the delivery 124 from the repair shop is performed. According to the delivery completion report 125 from the repair shop, the payment of the insurance premium 12
6 is performed. The user E can confirm the delivery 127. The repair shop confirms that the insurance premium has been paid and paid 128. For the progress in each of these operation steps, a progress table is created in step b9 in FIG. For each operation, the insurance company operates the input means 55, and the repair shop operates the input means 8, and the input information is stored in the memory 67.

The insurance company operates the input means 55 of the first processing unit A, reads out the contents stored in the memory 67, and can grasp the progress status table created in step b9.

FIG. 19 shows the display means 57 of the first processing apparatus A.
FIG. 13 is a diagram showing a screen 131 for grasping the current progress status of the insurance company, displayed by the user. Arrow 132
A blank date column 133 indicates that the accident vehicle is under repair. On this screen 131, "2000
"/ 1/15" indicates that the date is January 15, 2000, and the same applies to other numerical values.
In this manner, the insurance company can see that the repair is being performed by looking at the arrow 132.

Corresponding to the security number in the accident repair management card 81, the place of occurrence and the date and time of the accident, the type of car as insurance information, the degree of damage, the contact information, Includes the date and time you want to pick up and the name of the repair shop. Further, a scheduled pickup date 107 and a storage date indicating the progress of repair can be obtained. Further, it is possible to obtain the photograph data and the estimated amount of money as the estimated information, and further obtain the estimated amount and the repair amount. In order to further grasp the progress, data relating to a repair start date, a repair completion date, a desired delivery date, a scheduled delivery date, a delivery date, a payment date, a payment amount, and a receipt are stored in the memory 67, and the card 81 is obtained.

The estimate data 82 includes photograph data and estimate data. The insurance premium claim list 83 includes data on the amount of the claim, the amount of the deposit, and the receipt.
Each data in FIGS. 11 to 13 is shown corresponding to a lapse of time of each operation in FIG. 9.

FIG. 20 is a block diagram showing an electrical configuration of the fourth processing apparatus E owned by the user. A user input unit 131 such as a key switch is connected to a processing circuit 132 such as a microcomputer, and is connected to a user display unit 133 such as a liquid crystal or print printer. The processing circuit 132 is connected to the transmitting / receiving unit 13 via the modem 134.
5 is connected to a public telephone line via an antenna 136. The user can grasp the progress of the accident vehicle based on the contents stored in the memory 67 of the third processing device 53.

FIG. 21 shows the processing circuit 13 of the fourth processing unit E.
6 is a flowchart for explaining the operation of FIG. The process proceeds from step c1 to step c2, and dial input to the third processing device 53 is performed. Thereby, the processing circuit 13
2 is connected to the processing circuit 66 of the third processing device 53.
Subsequent to the input of the dial number, the registration number of the accident vehicle is input in step c3 of FIG.

FIG. 22 is a diagram showing a display screen 137 of the user display means 133. The user can confirm the registration number by inputting the registration number. When the execute button 138 is operated by the user input means 131, the processing circuit 132 receives the data of the repair status of the accident vehicle stored in the memory 67 in step c4.

FIG. 23 is a diagram showing a screen 139 of the user display means 133 showing the progress status of the accident vehicle. In step c5 of FIG. 21, the processing circuit 132
FIG. 3 shows the repair progress of the accident vehicle. As a result, the status of the repair work, which is the progress status, or the status of agreement, estimation, reception, etc., is displayed on the user display means 133. Further, it is displayed that the scheduled delivery date is, for example, January 26, 2000 AD. The user performs an input operation 139 to the effect that the user has accepted the operation by operating the user input unit 131.

The auxiliary device 65 manages the quotation system, revise the quotation system program stored in the memory 67, updates the latest vehicle type data for quotation, performs quotation analysis, analyzes the quotation data, Analyze data such as accident occurrence rates and repair cost averages by type. Such estimation analysis data is stored in the memory 151 (see FIG. 1).
And offered to insurance companies. Further, factory management analysis can be performed by the operation of the processing circuit 66, and management analysis service can be performed based on the estimated data, factory profile, and the like. The management of the quotation system, the quotation analysis, the management analysis of the repair shop, and the like are performed by the input circuit 71
And the display by the display means 72 is also possible. Such an operation of the processing circuit 69 can also be performed by the processing circuit 66.

Next, the main unit 6 in the third processing unit 53
The configuration and operation for calculating the estimation of the accident vehicle performed in the processing circuit 66 of No. 4 will be described in detail.

FIG. 24 shows a plane of the vehicle body 1 of the automobile. In the event of an accident, external impact forces F1, F
2, F3,... (Hereinafter, sometimes referred to as Fi) act, and when the vehicle body 1 is damaged due to deformation or the like, the operator operates the position P where the impact force Fi acts.
, P2, P3,... (Hereinafter sometimes referred to as Pi) are input by a first input means 8a described later, and a level Lj which is the magnitude of the impact force is input by a second input means 8b described later. I do. The number of types of this level may be, for example, j = 5 or 10, or any other value. The position Pi and the level Lj where such an impact force acts are images and related concepts generated by visually confirming the accident vehicle or its image, and are not objectively precise values but estimate the repair of the accident vehicle. It is a concept that is appropriate for it. Not only one position Pi but also a plurality of positions may be input by the second input means 8b. Further, the direction of the impact force at the input position Pi may be selected from a plurality of types and input by the third input unit 8c. The part, the work item, and the part name are determined in accordance with the input position, level, and direction.

FIG. 25 is a simplified plan view of the vehicle body 1 in which an accident has occurred. In FIG. 25 (1), when, for example, F1 acts as the impact force, and the level of the impact force F1 is L1, the range of the target portion is indicated by hatching with reference numeral 37. Further, as shown in FIG. 25 (2), when the level L2 of the impact force F1 is applied, the range of the target portion is indicated by the hatched reference numeral 38, as shown in FIG.
It is larger than the range indicated by reference numeral 37.

According to the important idea of the present invention, a plurality of typical repair contents stored in the memory in advance are defined corresponding to the position Pi where the impact force Fi acts and the level Lj. From the parameter data, a repair content similar to the repair actually required is obtained. According to the contents of the repair, one or a plurality of parts that are required when performing the repair work are selected, and the work items and the part names belonging to these parts can be obtained as a list or the like,
A repair estimate for the accident vehicle is realized.

FIG. 26 is a block diagram showing an electrical configuration of an embodiment of the present invention. Read-only memory (abbreviated to CD-RO) realized by compact disc
The recording medium 2 which is M) is an important component of the present invention, and is read by the reading unit 3. The read store contents are given to a processing circuit 4 realized by a personal computer or the like, and are subjected to arithmetic processing. The calculation result is displayed by a display means 5 realized by a liquid crystal or a cathode ray tube or the like, and is printed by a printer 6 on a recording paper 7 such as an estimate sheet and a sales slip. Input means 8 implemented by a keyboard, a mouse, and the like is connected to the processing circuit 4. The input means 8 includes a first input means 8a for inputting a position Pi where the impact force Fi has acted on the vehicle body 1 of the automobile, and a second input means 8b for inputting a level Lj which is the magnitude of the impact force Fi. . Further, the processing circuit 4 includes a hard disk, a floppy (registered trademark) disk, a flash memory, a random access memory RAM, and a read only memory R.
A memory 9 such as an OM is connected.

FIG. 27 shows that the recording medium 2 or the memory 9
A state in which each number N of parts, work items, and part names, which are parameter data defining typical repair contents, is stored and set corresponding to the impact force level Lj input by the input means 8. FIG. Impact force Fi
Is determined so that the ratio η (= ΔN / ΔL) of the increment ΔN of the number N to the increment ΔL of the level Lj decreases as the level Lj increases. According to the experiment of the present inventor, by determining the ratio η in accordance with the impact force level Lj in this manner, in repairing the vehicle body 1 of the accident vehicle, a part to be repaired, a work item, and a part. The name was chosen very easily and without error,
It was confirmed that a highly accurate repair estimate could be made. In FIG. 27, the level Lj of the impact force is, for example, j =
5 has been selected. This level Lj is, as described above,
The number may be set more finely.

The recording medium 2 or the memory 9 has the following Table 1.
As shown in Table 2, parts, work items, and part names, which are parameter data defining typical repair contents, are stored in association with each other. Table 1 shows that the impact force acts on a position FL of the vehicle body 1 shown in FIG.
The level of the impact force is L1 and such a position and level are represented by FL1.

[0083]

[Table 1]

Table 2 shows the case where the level is L2 at the position FL where the impact force has acted.
Indicated by FL2.

[0085]

[Table 2]

According to the present invention, as shown in Tables 1 and 2, even if the position FL where the impact force acts is the same,
Since the levels 1 and 2 are different, the number of parts, work items, and part names increases as the level increases.

FIG. 28 is a diagram for explaining the contents of the parameter data in the recording medium 2 or the memory 9 according to one embodiment of the present invention. The parameters defining typical repair contents corresponding to the positions Pi and Pk input by the input means 8, the levels Lj and Lq, and the directions that may be additionally input are stored. Tables 1 and 2 described above and Tables 3 and 4 described later can be shown as parameter data corresponding to each combination of position, level, and direction, as shown in FIG. 28, for example. .., Work items A1, A2 for each of the parts A, B, D; B1, B2, B3; D1, and part names a1, b1, for each of the parts A, B, D , B2, b3, b
4: d1, d2 are stored.

At the position P1 input by the first input means 8a to which the impact force Fi has acted, if the magnitude of the impact force Fi is L1 input by the second input means 8b, reference numeral FL1 in FIG. Position FL indicated by
And at the level L1, the part A, the work items A1 and A2 belonging to the part A, and the part name a1 are selected.

Based on the position and level at which the impact force has acted in this way, parameter data defining typical repair contents are selected, and a site, a work item, and a part name that match the parameter data are read from the memory.
The calculation of the estimated repair cost is performed, the display is performed by the display unit 5, and the printing on the recording paper 7 is performed by the printer 6.

In another embodiment of the present invention, the position Pi
May be set not only for each position but also for each combination of the position and the direction of the impact force applied at that position.

FIG. 29 is a simplified diagram for explaining the relationship among parts, work items, and part names. The work item B1, B2, B3 and the part name b1, b
2, b3, and b4 are hierarchized, systematized, and set. The part is a hierarchical concept for organizing the data of the work items and the part names into the types of automobiles. In this way, a large amount of precise data stored in the recording medium 2 enables comfortable operation in searching and processing, and facilitates selection of each data of a repair work item and a part name for each part.

The parts are identified by attaching the part names of the parts constituting the body of the automobile or the work items for performing the repair work. For example, the part B is identified as a front bumper, and the work item B1 may be a front bumper assembly replacement, the work item B2 may be a front bumper assembly attachment / detachment, and the work item B3 may be a front bumper face replacement.

FIG. 30 is a diagram showing a simplified structure of a part of the body 1 of an automobile. Front bumper assembly 1
1 includes a front bumper face 12 and a front bumper core 13 covered by the front bumper face 12. For example, the component name b1 may be the front bumper assembly 11, the component name b2 may be the front bumper face 12, and the component name b3 may be the front bumper core 13.

FIG. 31 is a flowchart for explaining the overall operation of the processing circuit 4 according to one embodiment of the present invention. In step r1, an initial menu is displayed by the display means 5, and at this time, the store contents of the recording medium 2 and the amount per unit of the work index input by the input means 8 are set and displayed. In step r2,
The data required for the quote / delivery note and the like are displayed in a list, and when a new repair quote is to be performed using the quote or delivery note, the process proceeds to the next step r3. In step r3,
The type of the accident vehicle is selected, and in the next step r4, repair conditions and painting conditions are set. The setting of repair conditions
The setting of the painting conditions will be described later with reference to the screen 20 of FIG. 33, and the setting of the coating condition will be described later with reference to the screen 38 of FIG.

At step r5, steps s4 to s7 of FIG. 32 described later are executed, and the work item and the part name are output, and their costs are calculated and output.
Steps s2 and s3 in FIG. 32 correspond to step r4 in FIG.
In step s8 of FIG. 32, the next step r6
Corresponding to

At step r6, a detailed screen of the repair work is displayed, and its configuration is as described later with reference to screen 28 in FIG. 34 and screen 48 in FIG.
On the screen 28 of FIG. 34 showing the repair details, the calculation result of the selection of the part and the repair selection of the work item and the part name is displayed. On the screen 48 of FIG. 42 regarding the paint details, the calculation result by the paint selection is displayed.

FIG. 32 is a flow chart for explaining the operation of the processing circuit 4. In step s1, the position Pi of the vehicle body 1 on which the impact force Fi has acted is input by the first input means 8a, and the level Li is input by the second input means 8.

FIG. 33 is a diagram showing the screen 20 displayed by the display means 5 in steps s2 and s3 of FIG. The position Pi where the impact force Fi of the vehicle body 1 acts is specifically the front left / right and center positions FL, FR, FC, the rear left / right and center positions RL, RR, RC, and the front and center positions on the left and right sides. And positions SL1, C of the subsequent parts
L2, CL3; indicated by SR1, CR2, CR3. By selecting one of these positions Pi by the first input means 8a in FIG. 26 and selecting a specific position FL, for example, an area 21 for inputting the level Lj is displayed on the display screen 20. You. In this embodiment, it is assumed that five levels L1 to L5 are set in advance as described above. The operator selects one of the levels Lj at the aforementioned step s3 by the second input means 8b of FIG. This is the same when other positions Pi are selected.

In step s4 of FIG. 32, parameter data defining typical repair data at the input position Pi and at the level Lj is read from the recording medium 2.

In step s5 of FIG. 32, one or more parts, work items belonging to each part and part names are read from the recording medium 2 according to the parameter data obtained in step s4. In the next step s7, the work index stored in the recording medium 2 for each work item is calculated based on the work item and the part name belonging to each part obtained by the selection, and The calculation is performed to calculate the technical fee, which is the work cost, and also to calculate the price of the component for each component name, thus calculating the total estimated repair cost.
The repair details thus obtained are displayed in step s8 as shown in FIG. In principle, the work index uses man-hours (index) that are standardly adopted in the industry, and the work index that has been independently investigated is prepared for work items that are insufficient.

FIG. 34 is a view showing the repair details displayed on the display screen 28 of the display means 5. Display area 29
, The selected part, the work item, and the component name are displayed, and the display area 30 displays the work index for each work item, whereby the work cost is displayed in the display area 31. Further, the fee for each component name is displayed in the display area 32 as the component unit price, the quantity of the component is displayed in the display area 33, and the component specification which is the product of the component unit price and the quantity is displayed in the display area 34. In the display areas 35 and 36, the respective total amounts of the work cost and the component cost are displayed. In addition, the total amount of these work costs and parts costs is added,
The repair cost is calculated and displayed by the display means 5.
Further, the contents of the screen 28 displayed by the display means 5 and other data are printed on the recording paper 7 as an estimate and a delivery note by the printer 6.

FIG. 35 is a flow chart for explaining the operation of the processing circuit 4 according to another embodiment of the present invention. The operation in FIG. 35 is similar to the operation in FIG. 32 described above, and corresponding portions are denoted by the same reference characters. It should be noted that in this embodiment, a plurality of (for example, two) positions P
i and Pk are input in steps s2 and s31 in FIG.
Level L corresponding to each of the positions Pi and Pk
j and Lq are input in steps s3 and s32. As a result, in step s4, the position Pi and the level L
The parameter data defining the typical repair data of j is read, and the parameter data defining the typical repair data at the position Pk and of the level Lq is read.

In step s41, the logical sum (O) of the parameter data at the position Pi and at the level Lj and the parameter data at the position Pk and at the level Lq are obtained.
R) is performed to derive only one of the redundantly read parameter data from the redundantly read parameter data, thereby avoiding redundant selection of parameter data.

In step s5, the aforementioned step s41
The part, the work item, and the part name are read from the memory according to the parameters for which duplicate selection has been avoided. Since the duplicated parameter data is deleted in this way, a non-overlapping part, a work item, and a part name are selected and taken out. Therefore, conflicting work items and conflicting component names are excluded. Parts, work items and / or part names that do not overlap are taken out as they are. Step s7 in FIG.
The subsequent operation is the same as that in step s7 and subsequent steps in FIG.

For example, not only the position P1 (eg, FL) but also the position P2 (eg, FC) is input by the first input means 8a, and the magnitude of the impact force Fi is determined by the second input means 8b. L1 corresponding to
It is assumed that L2 corresponds to the position P2. In this case, at the level L1 of the position P1, the part A, the work items A1 and A2, and the part name A1 are selected. Further, when the level is L2 at the position P2, the parts B,
D, work items B1, B2, B3; D1 and part name b
1, b2, b3, b4; d1, d2 are selected. Position P
Only one of the duplicated work items selected in P1 and P2 is selected to avoid duplication. For example, when the work item A1 is selected when (position, level) is (P1, L1) and the work item A1 is selected when (P2, L2), two work items A1 are selected by a logical sum (OR). Instead, only one work item A1 is derived to avoid duplicate selection. In this way, the work item from which duplication has been finally deleted is selected.

Based on the selected site, work item, and component name, the estimated repair cost is calculated as described above, displayed by the display means 5, and printed on the recording paper 7 by the printer 6. Is performed.

FIG. 36 is a flow chart for explaining the operation of the processing circuit 4 according to still another embodiment of the present invention. This embodiment is similar to the embodiment of FIG. 35 described above, and corresponding parts are denoted by the same reference numerals. In FIG. 35 described above, a step s41 of duplication deletion by logical sum
Has been executed between steps s4 and s5,
In the sixth embodiment, the same step s51 is executed between steps s5 and s7. According to all the parameters read in step s4, in step s5, parts, work items and part names are read. That is, in step s5, in accordance with the parameter data obtained in step s4 at the position Pi and at the level Lj, the part, the work item, and the part name are read out, and at the position Pk and at the level Lq The part, the work item, and the part name are read according to the parameter data obtained in s4.

Thereafter, in step s51, the part and the work item duplicated by the logical sum of the part and the work item are deleted, and the duplicated part name is deleted by the logical sum of the part name. Thus, only one duplicated work item and / or part name is selected. Work items and / or part names that do not overlap are selected and taken out as they are.

FIG. 37 is a flow chart for explaining the operation of the processing circuit 4 according to still another embodiment of the present invention. This embodiment is similar to the embodiment of FIG. 35 described above, and corresponding parts are denoted by the same reference numerals. In FIG. 35 described above, a step s41 of duplication deletion by logical sum
Has been executed between steps s4 and s5,
In the seventh embodiment, the same step s71 is executed between steps s7 and s8. The cost of the work item and the part to be redundantly deleted in step s71 is deleted from step s7, and the calculation result in step s7 is corrected.

FIG. 38 is a diagram showing a state where the portion read out in FIG. 34 is displayed on the display screen of the display means 5 in order to correct it. These parts are named by names representing a large number of parts of the vehicle body 1 and / or work items representing work contents. By operating the input means 8, the operator can selectively add the read parts. The area 23 displays the name of the part, and the area 24 displays the component diagram of the component included in the part.

FIG. 39 is a view showing a screen 25 for correcting the work item and the part name of the repair work displayed by the display means 5 as shown in FIG. The operator can operate the input means 8 to delete and add work items in the display area 26. The selected work item is
The display may be performed in a color different from the background color.

In the display area 27, a component diagram of the component included in the component is displayed together with reference numerals for identification.
When a part is selected, a background color shade is added to the background of the reference code.

According to the present invention, the repair painting work can be further estimated according to the stored contents of the recording medium 2 or the memory 9. Using the position and level at which one or a plurality of impact forces act as input factors, a repair content similar to the actually required repair is obtained from parameter data defining typical repair content, and a memory is stored in accordance with the repair content. Read the coating work item, work index, and coating material index from.

Corresponding to Table 1 described above, when the impact force acts on the position FL on the vehicle body 1 and the level of the impact force is L1, such a position and level are represented by FL1 as described above. At this time, the recording medium 2 stores the parameter data of Table 3.

[0115]

[Table 3]

In Table 3, the headlamps in Table 1 described above are not included because they do not require painting.

Table 4 shows a case where the level is L2 at the position FL where the impact force is applied.
Indicated by FL2.

[0118]

[Table 4]

In Tables 3 and 4, similarly to Tables 1 and 2, the parameter data may be determined by inputting not only the position and level but also the direction.

FIG. 40 is a diagram for explaining the contents of the parameter data for the repair painting work of the recording medium 2 according to one embodiment of the present invention. Parameter data of typical repair contents defined corresponding to the position, level, and direction input by the input means 8 are stored in the recording medium 2 or the memory 9. In the combination FL3 that is the position FL and the level L3, the part E of the parameter data defining the work content and the painting work items E1 and E2.
In the combination FR4 of the position FR and the level L4, the parts of the parameter data defining the work content are G and J, and the painting work items are G1, G2, G3; J1. In this way, each part E, G, J,.
Painting work items E1, E2 for each J; G1, G2, G3; J
1 is stored. The storage content of the recording medium 2 in FIG. 40 is similar to the storage content in FIG.
Operations similar to those of FIGS. 1, 32, 35, 36, and 37 are similarly achieved.

FIG. 41 is a view showing a display screen 38 of the display means 5 for setting conditions for repair painting. In the display state of FIG. 33 described above, the position P
i and its level Lj, and also the position Pk and its level L
Enter q and so on. In FIG. 41, the input of coating materials such as quick-dry urethane and standard urethane is performed, and the input of a two-tone color, a three-tone color, a scratch-resistant clear coating, and an undercolor coating is selectively performed as a coating method. It is possible. Thus, by calculating the stored contents of the recording medium 2 in FIG. 40 described above, the part is read out, the painting work item at the position Pi and at the level Lj is read out, and the logical sum is calculated, thereby causing an overlap. Delete painting work items. Thus, the cost of the painting work is calculated and obtained.

Referring to a screen 38 for selecting and instructing the coating conditions by means of the display means 5 shown in FIG. 41, the recording medium 2 stores and stores the coating operation data. The data consists of the coating work item, the coating work index and the coating material index. There are a plurality of combinations of the paint color and the paint type, and there are a plurality of paint color types and paint types to be repaired,
It is input and specified by the input means 8. In this painting work, the paint color system and the paint system are selected and indicated by considering the distinction between the paint color system and the paint system in the above-described region.
On the painting work item selection screen, select and instruct individual work items. This makes it possible to estimate the coating work with high accuracy.

FIG. 42 is a diagram showing a state in which the cost of the painting work is calculated and displayed on the screen 48 of the display means 5. FIG.
Referring to a screen 48 for displaying the details of painting by the display means 5 shown in FIG. 2, the painting location of the car body 1 of the automobile, the painting work index, and the inputting means 8 per unit of the painting work index are previously input and set. The technical fee, which is the painting work cost, which is the product of the applied amount, is displayed.The material cost of paint, etc., which is the product of the coating material index and the amount per unit of the coating material index set in advance, is displayed. The amount is calculated and displayed. In this way, the total amount of the painting operation cost and the material cost is added to obtain the estimated cost of collecting and painting.

FIG. 43 is a diagram showing a screen 49 of the display means 5 for selecting and correcting a work item obtained as in the screen 48 of FIG. 42 described above. The operator can correct the painting operation obtained by the calculation.

The above-mentioned painting work item is, for example, “front bumper painting” and includes a painting material, that is, a kind of paint and a painting method corresponding to the painting material. Examples of the type of the coating material include metallic, pearl, and solid. When a plurality of (for example, 2 as described above) positions Pi and Pk and their corresponding levels Lj and Lq are input, the removal of duplication by the logical sum of the obtained painting work items is performed in the same manner as in the above-described embodiment. And executed.

[0126]

According to the first aspect of the present invention, the first processing device of the automobile insurance company and the second processing device of the repair shop are connected to the third processing device via a communication network such as a public telephone line. Connected, or connected via a data bus, etc.
Thus, the first input means of the insurance company and the second input means of the repair shop
The information input by the input means is shared, the repair status can be grasped and managed at all times, and the convenience is improved.

According to the second aspect of the present invention, the date information relating to the repair of the accident vehicle is input by the first input means of the automobile insurance company and the second input means of the repair shop, and is stored in the memory of the third processing device. The date is stored, and the date information is displayed on the first display means of the automobile insurance company and the second display means of the repair shop, so that it is easy to grasp the schedule management and the convenience is improved.

According to the third aspect of the present invention, the user who is the owner of the car can use a telephone, a mobile phone, a PHS, or the like.
A fourth processing device such as a terminal device is provided, connected to the third processing device, a security number or a registration number or the like is input from a user input means to identify the accident vehicle. Using the information on the repair status in use, for example, i-mode or the like, the repair progress status of the accident vehicle and a factory search can be easily performed. Therefore, the user can check the repair schedule of the accident vehicle owned by the user, and the user can search for the repair shop and request the light repair shop to the repair shop without going through the insurance company. Is possible.

According to the fourth aspect of the present invention, the position and level of the impact force acting on the body of the automobile are determined by the first and second impact forces.
By inputting with the input means, a part to be repaired, a work item belonging to the part, and a part name belonging to the part are read out from the memory based on parameter data defining typical repair contents. Then, the information is displayed by the display means, and further printed on a recording paper by a printer, for example, and output. In this way, a repair estimate can be realized with a simple operation and with high accuracy without errors.

In particular, according to the present invention, from the parameter data defining typical repair contents, using the position and level of the impact force acting on the body of the automobile as input factors, a repair approximate to the repair actually required is provided. Since the content is obtained, an excellent effect that the present invention is easy to realize is achieved.

According to the present invention, the ratio of the number of parts to be repaired, the number of work items, and the number of component names is determined to be small with an increase in the level of the impact force. A high-precision repair estimate can be realized.

According to the fifth aspect of the present invention, the direction of the impact force is inputted by the third input means, and the parts, work items and part names corresponding to the position, level and direction are determined with higher accuracy. can do.

According to the present invention, the estimated amount of the repair work and the amount of the parts to be ordered for purchase can be estimated and obtained with high accuracy.

According to the seventh aspect of the present invention, when an impact force at a plurality of positions acts on a vehicle, two or more identical work items are not selected in the repair estimate, and the same work item is not selected. Is not selected more than once.

According to the present invention, an appropriate level of impact force can be accurately found and determined by utilizing the practical experience of an operator who makes a repair estimate for an accident vehicle. As a result, the accuracy of the repair estimate can be further improved. Even if the operator is unfamiliar with the operation of the repair estimating device, the present invention can be effectively used.

According to the eighth aspect of the present invention, a repair painting estimate can be obtained accurately and with excellent operability, as in the case of the first aspect. That is, by inputting the position and level of the impact force using the first and second input means, the paint repair work is executed from the memory based on the parameter data defining the repair coating content corresponding to the combination of the position and the level. The part to be coated and the painting work item belonging to the part are read out, displayed by the display means, and further output by, for example, a printer.

According to the present invention, the number of parts to be repaired and the proportion of the number of painting work items are determined to be smaller as the level of the impact force is increased. The paint repair estimate can be realized with a reduced amount of calculation processing as much as possible.

According to the ninth aspect of the present invention, the estimated amount of the paint repair work and the amount of the coating material to be ordered for purchase can be estimated with high accuracy.

According to the tenth aspect of the present invention, the above-mentioned coating operation items include the type of the coating material and the coating method, and the coating operation can be performed by the optimum coating method for various coating materials. it can.

According to the present invention, an appropriate level of the impact force can be accurately found and determined by using the practical experience of the operator who estimates the repair painting of the accident vehicle. As a result, the accuracy of the paint repair estimate can be further improved. Even if the operator is unfamiliar with the operation of the repair painting estimation device, the present invention can be effectively used.

According to the eleventh aspect of the present invention, the first processing device of the automobile insurance company and the second processing device of the repair shop are connected to the third processing device via a communication network to repair the accident vehicle. The situation can be grasped at all times, and the convenience is improved.

[Brief description of the drawings]

FIG. 1 is a simplified diagram showing the overall configuration of an embodiment of the present invention.

FIG. 2 is a block diagram showing a specific electrical configuration of a first processing device A provided in an automobile insurance company.

FIG. 3 is a flowchart illustrating an operation of a processing circuit provided in a first processing apparatus.

FIG. 4 shows a second processing device G provided in each of the repair shops.
FIG. 2 is a block diagram showing the overall configuration of FIG.

FIG. 5 is a block diagram showing a specific electrical configuration of a third processing device 53.

FIG. 6 is a diagram showing a configuration of a memory 67 provided in a third processing device 53.

FIG. 7 is a diagram showing a part of an insurance policy corresponding to a policy number stored in a memory 67;

FIG. 8 is a diagram for explaining the entire operation of a processing circuit 66 provided in a main device 64 of the third processing device 53.

FIG. 9 is a diagram for explaining processing operations and operations of a user E who is an owner of the vehicle, an insurance company A, and a repair shop G when a vehicle accident occurs.

FIG. 10 is a diagram for explaining work performed by a user E, an insurance company A, and a repair shop G;

11 is a diagram for explaining an accident repair management card 51 created by a processing circuit 66 in a third processing device 53 based on the contents stored in a memory 67. FIG.

12 is a diagram showing estimation data 82 created by the processing circuit 66 based on the contents stored in the memory 67. FIG.

FIG. 13 is a diagram for describing an insurance claim list 83 created by the processing circuit 66 based on the contents stored in the memory 67.

FIG. 14 is a diagram showing display contents 88 displayed by the display means 57 of the first processing apparatus A.

FIG. 15 shows a display screen 8 of the display means 57 of the first processing apparatus A.
FIG.

16 shows a display screen of a factory list 93 displayed on the display means 57. FIG.

FIG. 17 is a view showing a progress status screen 98 representing repairs, agreements, estimates, receptions, and the like for each repair shop operated by the processing circuit 66;

FIG. 18 is a display screen 99 of the display means 5 in the repair shop.
FIG.

FIG. 19 is a diagram showing a screen 131 displayed by the display means 57 of the first processing device A for grasping the current progress of the insurance company.

FIG. 20 is a block diagram illustrating an electrical configuration of a fourth processing apparatus E owned by a user.

FIG. 21 is a flowchart for explaining the operation of the processing circuit 132 of the fourth processing device E;

FIG. 22 is a diagram showing a display screen 137 of the user display means 133.

FIG. 23 is a diagram showing a screen 139 of the user display means 133 showing the status of progress of the accident vehicle.

[Explanation of symbols]

FIG. 24 is a diagram for explaining a basic concept of one embodiment of the present invention.

FIG. 25 is a simplified plan view of a vehicle body 1 in which an accident has occurred.

FIG. 26 is a block diagram showing an electrical configuration of one embodiment of the present invention.

FIG. 27 shows a state in which the number N of parts, work items, and part names, which are parameter data stored in the recording medium 2, are stored and set corresponding to the level Lj of the impact force input by the input means 8. FIG.

FIG. 28 is a diagram for explaining the contents stored in the recording medium 2 according to the embodiment of the present invention.

FIG. 29 is a simplified diagram for explaining a relationship between a part, a work item, and a part name;

FIG. 30 is a diagram showing a simplified structure of a part of a vehicle body 1 of an automobile.

FIG. 31 is a flowchart for explaining the overall operation of the processing circuit 4 according to the embodiment of the present invention.

FIG. 32 is a flowchart for explaining the operation of the processing circuit 4;

FIG. 33 is a diagram showing a screen 20 displayed by the display means 5 in steps s2 and s3 of FIG.

FIG. 34 is a diagram showing repair details displayed on the display screen 28 of the display means 5;

FIG. 35 is a processing circuit 4 according to another embodiment of the present invention.
5 is a flowchart for explaining the operation of FIG.

FIG. 36 shows a processing circuit 4 according to still another embodiment of the present invention.
5 is a flowchart for explaining the operation of FIG.

FIG. 37 is a flowchart for explaining an operation of the processing circuit 4 according to another embodiment of the present invention.

FIG. 38 is a view showing a state in which the part read in FIG. 34 is displayed on the display screen of the display means 5 in order to correct the part;

39 is a diagram showing a screen 25 for correcting the work item of the repair work displayed by the display means 5 as shown in FIG. 34.

FIG. 40 is a diagram for explaining store contents for a repair painting operation of the recording medium 2 according to the embodiment of the present invention.

FIG. 41: Display screen 38 of display means 5 for repair painting
FIG.

FIG. 42 is a diagram showing a state in which the cost of the painting operation is calculated and displayed on the screen 48 of the display means 5;

43 is a diagram showing a screen 49 of the display means 5 for selecting and correcting a work item obtained as a screen 48 in FIG. 42.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 Vehicle body 2 Recording medium 3 Reading means 4 Processing circuit 5 Display means 6 Printer 7 Recording paper 8 Input means 8a First input means 8b Second input means 9 Memory 10 Exclusive attribute 11 Front bumper assembly 12 Front bumper face 13 Front bumper core 14 , 15, 16 Work exclusive attribute 17, 18, 19 Part exclusive attribute 20, 22, 25, 28, 38, 40 Screen 21 Area for inputting level Li 24, 26, 27, 29, 30, 31, 32, 33,3
4, 35, 36 Display area F1, F2, F3,..., Fi Impact force P1, P2, P3,.

Claims (11)

[Claims] (A) A first car insurance company
(B) a first processing device having first input means for inputting information for identifying an accident vehicle; and a first processing device having first display means; and (b) a first processing device provided at a repair shop for repairing the accident vehicle. A second processing device having a second means for inputting information about damage to the accident vehicle; a second processing device having a second display means; and (c) a second processing device connected to the first and second processing devices. A three-processing device, comprising control means for calculating and determining repair estimate information based on information on damage input by the damage information input means in accordance with the accident vehicle identification information; And a third processing device for giving the first and second display means a repair status management system for an accident vehicle. 2. The first input device of the first processing device and the second input device of the second processing device are capable of inputting date information relating to repair of an accident vehicle, and the third processing device has a memory. In this memory, the output from the first input means and the output from the second input means are stored together with the operation result by the control means, and the contents stored in the memory are provided to the first and second display means. The repair status management device for an accident vehicle according to claim 1. 3. A fourth connection device connected to the third processing device, further comprising a fourth processing device having user input means for inputting information for identifying the accident vehicle, and user display means, 3. The repair status management system for an accident vehicle according to claim 1, wherein the control unit of the third processing unit responds to an output from a user input unit and provides the contents stored in the memory to a user display unit. apparatus. 4. A third processing device comprising: a first input means for inputting a position where an impact force has acted on a vehicle body of a vehicle; and a second input means for inputting a level representing a level of the magnitude of the impact force.
Input means, parameter data defining a plurality of typical repair contents individually corresponding to the combination of the position and the level, (1) a target 1 required when executing the repair work
Or a plurality of parts, (2) a memory for storing one or more repair items belonging to each part, and (3) a part name of one or a plurality of parts belonging to each part, and display means. Responsive to each output from the first and second input means, determining the parameter data corresponding to the input position and level, and from a memory, a work item and a part name that match the determined parameter data Control means for reading out and displaying the information on the display means, and the number of parts, the number of work items, and the number of component names corresponding to the level of the impact force defined in the parameter are increased as the level of the impact force increases. 4. The accident vehicle repair status management device according to claim 1, wherein a ratio of the number increment to the level increment is set to be small. 5. The apparatus further comprises third input means for inputting the direction of the impact force at the input position, wherein the control means includes not only the outputs from the first and second input means but also the output from the third input means. 5. The repair status management system for an accident vehicle according to claim 4, wherein a part, a work item, and a part name corresponding to the input position, level, and direction are determined in response to the output. 6. A memory stores a work index corresponding to a repair work and a price of a part, and the control means is set such that the money per unit of the work index is rewritable. The accident vehicle according to claim 4 or 5, wherein the product of the index and the amount of money per unit of the work index is calculated, the amount of parts is calculated, and the calculation results are displayed by display means. Repair status management device. 7. The control means, wherein a plurality of positions are inputted by the first input means and a level for each position is inputted by the second input means, so that the same work item and / or the same part name are inputted. 2
The apparatus for managing a repair status of an accident vehicle according to any one of claims 4 to 6, wherein one or more of the selected vehicles are not selected. 8. A first input means for inputting a position where an impact force is applied to a vehicle body of a car, and a second input means for inputting a level indicating a step of the magnitude of the impact force.
Input means, parameter data defining a plurality of typical repair painting contents individually corresponding to the combination of the position and the level, and (1) an object required when executing the repair painting work A memory for storing one or more parts and (2) a painting work item representing one or more repair painting work belonging to each part; a display means; and a response to each output from the first and second input means. Control means for determining the parameter data corresponding to the input position and level, reading a coating work item corresponding to the determined parameter data from the memory, and displaying the same on a display means, The number of parts and the number of painting work items corresponding to the defined impact force level are increased by an increase in the number with respect to the increase in the level as the impact force level is increased. Ratio, accident vehicle repair status management device according to one of claims 1 to 3, characterized in that the determined small. 9. The memory stores a painting work index corresponding to the painting work and a painting material index or a painting material index corresponding to the amount of the painting material. The control means includes a unit of the painting work index. The price per unit is set to be rewritable, and the amount per unit of the coating material index is set to be rewritable. 9. The repair status management system for an accident vehicle according to claim 8, wherein the calculation results are displayed by display means. 10. The accident vehicle repair status management device according to claim 8, wherein the painting operation items include a kind of the painting material and a painting method corresponding to each painting material. 11. A first processing unit provided in an automobile insurance company inputs an insurance policy number for identifying an accident vehicle or a registration number of an accident vehicle, and a second processing unit provided in a repair shop for repairing the accident vehicle. , Inputting information on the damage of the accident vehicle identified by the first processing device, the third processing device connected to the first and second processing devices,
A method of managing a repair status of an accident vehicle, which calculates and determines repair estimate information based on damage information of the accident vehicle from the second processing device, and gives the information to the first and second processing devices.