JP2001202404A - System and method for assisting storefront clerk of store - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide information by automatically generating a picture by immediately updating article data linked with article information on a storefront and detecting screen operation by a storefront clerk and movement among sales floors. SOLUTION: A base station 3 periodically receives an article ID from an article ID sending device 11 and stores current information on the article. Further, the base station 3 periodically receives a portable terminal ID from a portable processor 2 and passes it to a center 4. The center 3 automatically generates screen data to be sent to the portable processor 2 according to a portable terminal ID list, screen operation information, and an article list passed from the base station 3 and sends it to the portable processor 2.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an over-the-counter sales support system in a store and a method thereof, and more particularly, to a over-the-counter sales person who performs customer service at a store so as to be able to efficiently deal with customers. It relates to the support method.

[0002]

2. Description of the Related Art As an example of a conventional shopping support system,
There is one disclosed in JP-A-10-143563.
This conventional shopping support system includes a user terminal, a file server, a store data server, and an output terminal. The conventional shopping support system having such a configuration operates as follows. That is, the user himself / herself inputs the information of the product to be purchased from the user terminal. The store data server selects a product to be sold at its own store from the products to be purchased, creates a purchase product list, and outputs the list from the output terminal.

[0003]

The first problem is that the information in the store data server is not linked to the stock data at the store, so that it is not possible to cope with a sold out or the like.
The reason is that the product data stored in the store data server and the product information at the store are not linked in real time.

[0004] The second problem is that, when a store clerk uses a portable processing device to serve customers using a center system such as a store data server, the communication speed between the portable processing device and the base station is increased. In addition, the reaction speed of the portable processing device is an obstacle, and it is not possible to receive smooth information provision. The reason is that the system of the center provides information after the store clerk requests the screen.

[0005] An object of the present invention is to make it possible for store clerks to use the latest information by updating product data in real time, even when the number of stocks or types of products displayed at stores change. It is an object of the present invention to provide an in-store sales assistant support system and a method thereof.

Another object of the present invention is to provide a storefront sales assistant support system in a store where the storefront salesperson is not aware of the communication time between the portable processing device carried by the storefront and the base station, and a method thereof. It is to provide.

[0007]

According to the present invention, a store clerk support system in a store according to the present invention is provided with a product ID transmitting means attached to a product and transmitting identification information (ID) of the product, and a sales floor installed at each sales floor. Commodity I transmitted from the commodity ID transmitting means attached to the commodity in
D, a detecting means for detecting the product ID, a product ID storing means for managing the type and the number of the products in the counter from the product ID detected by the detecting means, and detecting when there is a change in the product in the counter, And a merchandise information providing means for providing merchandise information to a store clerk based on the contents of the merchandise ID storage means.

The merchandise information providing means has a portable processing device which is portable by a store clerk and has a display screen for displaying the merchandise information. The display of the display screen of the product information is changed. Further, the portable processing device has portable terminal ID transmitting means for transmitting a portable terminal ID at regular intervals, and a portable terminal information storage for managing the position of the portable processing device based on the portable terminal ID. It is characterized by including means.

Further, the product information providing means is characterized in that display contents are created according to the position of the portable processing device and operation information thereof and displayed on the display screen. The merchandise information providing means is configured to predict display contents that may be requested next according to the position of the portable processing device and its operation information.

According to the method for supporting a salesperson in a store according to the present invention, a step of transmitting identification information (ID) of the commodity by a transmitting means attached to the commodity, and a method of detecting the commodity ID by a detecting means provided at each sales floor. A step of managing the type and number of commodities at the sales floor from the detected merchandise ID and storing the same in the merchandise ID storage means; and detecting any change in the merchandise at the sales floor. A product information providing step of providing product information to a store clerk based on the contents of the product ID storage means.

[0011] The product information providing step is characterized in that the display screen of the portable processing device carried by the store clerk is changed in response to a change in the product at the counter. Furthermore, the method includes a step of managing a position of the portable processing device based on a portable terminal ID transmitted from the portable processing device at regular intervals.

Further, in the product information providing step, display contents are created according to a position of the portable processing device and operation information thereof, and are displayed on the display screen. Product information providing step,
According to the present invention, a display content that may be requested next is predicted according to the position of the portable processing device and its operation information.

The operation of the present invention will be described. A product ID that is attached to each product and is uniquely determined at regular intervals
And a base station that is installed at each sales floor and manages the number and type of products based on the product ID passed from the product ID transmission device attached to the product in the sales floor, If there is a change in the product, such as when the product is sold or replenished, the base station detects the change and the center creates a screen based on the change, and the mobile terminal ( (Information) It has a configuration to display on the display screen of the processing device.

A portable terminal ID transmitting means for transmitting a portable terminal ID uniquely assigned from the portable processing device at predetermined time intervals, and a store clerk installed at each sales floor and located at the sales floor carries the data. A base station that manages the number of the portable processing device, and a portable terminal information storage unit that manages the current position of each portable processing device by receiving the portable terminal ID detected from each base station at regular intervals. And automatically create a screen with a high possibility of being requested and transmit the screen to the portable processing device in accordance with the movement of the store clerk between sales floors. Further, a screen creating means for automatically creating a screen that is likely to be requested next from a screen operation of a store salesperson is provided and transmitted to the portable processing device.

[0015]

Next, a first embodiment of the present invention will be described in detail with reference to the drawings. FIG. 1 shows the configuration of the first embodiment of the present invention. In the first embodiment of the present invention, a product ID transmitting means 11 attached to a product and periodically transmitting a set product ID, a portable processing device 2 carried by a store clerk, Product ID transmitting means 1 installed and attached to each product in the sales floor
1 and a base station 3 for acquiring and processing information periodically transmitted from a portable processing device 2 carried by a store clerk at the sales floor, and a base station installed at each sales floor. And a merchandise information storage means 51 for storing an ID assigned to the merchandise, a name of each merchandise, a description of the merchandise, and the like.

The portable processing device 2 includes a portable terminal ID transmitting device 21, a screen management means 22, a screen display means 23,
And input means 24. Each of these means operates as follows. The portable terminal ID transmitting means 21 is a portable terminal ID 211 uniquely set for each portable processing device.
Send out on a regular basis. The screen management means 22 stores a plurality of screen data to be displayed on the screen display means 23. FIG. 2 shows an example of the stored contents. The screen data includes the content to be displayed on the screen display means 23 and the screen ID for specifying the screen.
And a sensor ID that specifies the base station that transmitted the screen to the portable processing device.

The screen data shown in FIG. 2 is the screen data transmitted from the base station 3 specified by the sensor ID WLB001, and the screen ID is WLB001.
The portion following “Data:” is the content displayed on the screen display unit 23. The number surrounded by “<>” in the display content (“123456781” or the like in this example) indicates the screen ID associated with the item. In the example of FIG. 2, for example, when the item “Rinning Bear” is selected, the screen specified by the screen ID “123456781” is specified as the screen to be displayed next.

When the store clerk performs an operation such as switching the screen or selecting an item from the input means 24 on the screen displayed on the screen display means 23, the screen management means 22 performs screen operation information based on the operation contents. 223 and the base station 3
Pass to. The screen operation information 223 includes a portable terminal ID that uniquely identifies the portable processing device 2, a screen ID of screen data displayed by the screen display unit 23, and a command corresponding to a screen operation performed by a store clerk. , The screen ID of the screen data to be displayed next, or the screen ID of the displayed screen data.

When the operation 241 input from the input means 24 is a screen display request, the screen management means 22 extracts the screen ID of the next screen data to be displayed from the contents of the displayed screen data. If the screen data specified by the matching screen ID is stored, the screen data is displayed on the screen display means 23. Furthermore, a portable terminal ID for specifying the portable processing device, a command corresponding to the screen operation performed by the store clerk, a screen ID for specifying the screen data displayed before the switching, and a new display by the screen operation The screen operation information 223 including the screen ID of the screen data thus created is created and transmitted to the base station 3. Screen operation information 2
An example of 23 is shown in FIG.

For example, FIG. 3 shows that the portable processing device 2 specified by the portable terminal ID “E3” exists, and the button A included in the input means 24 of the portable processing device 2 is pressed. This indicates that the screen data displayed on the screen display means 23 has been switched from the screen data specified by the screen ID “WLB003” to the screen data specified by the screen ID “123456781”. If the screen data specified by the matching screen ID is not held, the screen ID of the screen data displayed by the screen display means 23, the command corresponding to the screen operation performed by the store clerk, and the next And generates the screen operation information 223 including the screen ID of the screen data to be displayed on the base station 3. FIG. 4 shows an example of the screen operation information 223 at this time.

FIG. 4 shows an example in which the portable terminal ID is “E3”.
The portable processing device 2 specified by the following exists, and a store clerk carrying the portable processing device 2 presses the button B included in the input means 24 to display the screen ID on the screen display means 23.
The screen data specified by “123456783” is to be displayed, but the screen data specified by the screen ID “123456783” does not exist in the table of the screen management unit 22.

The base station 3 includes a sensor 31, a merchandise ID storage means 32, and a base station screen storage means 33. The sensor 31 receives the product ID 111 periodically transmitted from the product ID transmitting unit 11 and stores the product ID 111 in the product ID storage unit 32. Further, the sensor 31 receives the portable terminal ID 211 periodically transmitted from the portable terminal ID transmitting means 21 and holds the information together with the reception date and time. Further, the sensor 31 stores the held mobile terminal ID 211, reception date and time,
The mobile terminal ID list 311 is generated from the sensor ID uniquely assigned to the sensor and transmitted to the mobile terminal information storage unit 41 of the center 4. The sensor ID is a number uniquely assigned to the sensor 31, and each base station can be specified by the sensor ID. FIG. 5 shows an example of the portable terminal ID list 311.

For example, the second line in FIG.
The sensor 31 having the sensor ID of "3"
Mobile terminal ID "B1" at 13:28 on January 11
Indicates that the mobile terminal identified by is detected. The product ID storage means 32 stores the product ID passed from the sensor 31.
312 and the reception date and time are sequentially stored. FIG. 6 shows an example of the content stored in the product ID storage means 32.

For example, FIG. 6 shows an example of contents stored in the product ID storage means 32 included in the base station 3 specified by the sensor ID “WLB003”. The second line in FIG. 6 indicates that the product ID transmitting means 11 having the product ID “123456781” was detected within the communication range of the sensor 31 at 13:28 on November 11, 1999.

The merchandise ID storage means 32 has a screen creation means 42
Product list 32 when the product list request 433 is passed from
1 is generated and passed to the screen creation means 42. Further, the merchandise ID storage means 32 extracts the stored merchandise ID, removes any duplicate merchandise ID, if any, and stores a list of the merchandise ID transmitting means 11 detected within the communication range of the sensor 31 at that time. Product list 3 composed of sensor ID
21 is created. One example of the product list 321 is shown in FIG.

In the example of FIG. 7, at present, within the communication range of the sensor 31 which can be specified by the sensor ID “WLB003”,
"123456783", "123456781",
Four kinds of product ID transmitting means 11 specified by product IDs “123456784” and “123456789”
Represents that there is. The base station screen storage unit 33 stores the screen data 432 transmitted from the center 4. FIG. 8 shows an example of the screen data 432.

The screen data shown in FIG.
81 "is the screen data specified by the screen ID.
The portion following “Data:” is the display content. The related ID indicates a screen ID of screen data having contents highly relevant to the screen data having the screen ID. FIG.
In the example, the screen IDs of the screen data having contents highly relevant to the screen data specified by the screen ID “123456781” are “9876554321” to “9876”.
54325 ".

Screen operation information 223 from the screen management means 22
Is passed, the base station screen storage unit 33 stores the command indicating the screen operation of the user described in the screen operation information 223, the screen ID of the screen data currently displayed on the screen display unit 23, and Screen I of screen data to be displayed
The screen to be sent from D to the portable processing device 2 is determined. The screen determination method includes a case where screen data likely to be requested next by the user is determined as a screen to be sent to the portable processing device 2 and a case where the screen requested by the screen ID is transmitted to the portable processing device 2. There are two cases where the screen to be sent is determined.

Next, an example of a method for determining screen data which is likely to be requested next will be described with reference to FIGS. FIG.
Indicates that the store salesperson carrying the portable processing device 2 specified by the portable terminal ID “E3” presses the button A included in the input means 24, and the screen display means 2
The screen data displayed on screen 3 is screen ID “WLB00”.
Screen ID "12345678" from the one specified by "3".
This is the screen operation information 223 sent from the screen management unit 22 to the base station screen storage unit 33 when the screen data is switched to the screen data specified by “1”.

Upon receiving the screen operation information 223, the base station screen storage means 33 extracts the screen data specified by the screen ID "123456781" from the stored screen data. FIG. 8 shows an example. The base station screen storage unit 33 reads the item of “related ID:” from the screen data and determines the screen to be sent to the portable processing device 2. In the example of FIG. 8, “987655431” to “9
Five types of screen data specified by five screen IDs up to 87654325 are determined as screen data to be transmitted to the portable processing device 2.

An example of a method of determining screen data when a screen ID of screen data to be displayed next is passed from the portable processing device 2 by a user's screen operation will be described with reference to FIGS. 4 and 8. Show. FIG. 4 shows a screen ID “123456783” when a store clerk carrying the portable processing device 2 identified by the mobile terminal ID “E3” presses the button B included in the input unit 24. This is an example of screen operation information 223 indicating that the specified screen data was to be displayed on the screen display means 23 but did not exist in the table on the screen management means 22. Upon receiving the screen operation information 223, the base station screen storage means 33
Reads the number described in the portion following “RD:” and determines screen data having this number as a screen ID as a screen to be sent to the portable processing device 2.

In the example of FIG. 4, the screen data specified by the screen ID “123456783” is the screen data determined to be sent to the portable processing device 2. When the screen ID to be sent to the portable processing device 2 is determined, the base station screen storage unit 33 compares the screen ID of the stored screen data with the determined screen ID, and if there is a matching screen ID, The screen data 331 is passed to the screen management unit 22.
If there is no matching screen ID, a screen request 332 composed of the screen ID and items under “from:” (“E3” in FIG. 4) is transmitted to the center screen storage unit 43.

In the present embodiment, all data to be displayed on the screen is transmitted. For example, a screen template is provided in the screen management means 22 and only a portion necessary for display is transmitted as screen data. Forms are also conceivable. For this purpose, a method of assigning a screen ID that can specify a template used for display from the screen ID may be considered. For example, it can be realized by adding a template number as “$ 001” at the end of the screen ID. Upon receiving the screen data 432 to which the mobile terminal ID is assigned from the center screen storage unit 43, the base station screen storage unit 33 stores the screen data 432 and reads the mobile terminal ID assigned to the screen data 432. Is passed to the screen management means 22 of the portable processing device 2 specified by the portable terminal ID.

The center 4 has a portable terminal information storage means 41
And a screen creation unit 42 and a center screen storage unit 43. These means operate as follows. The portable terminal information storage means 41 receives the portable terminal ID list 311 periodically transmitted from the plurality of sensors 31 and stores the list sequentially. FIG. 9 shows an example of information of the portable processing device stored in the portable terminal information storage means 41. The portable terminal information storage means 41 stores a plurality of portable processing device information. The portable processing device information is composed of five items of date, time, terminal ID, sensor ID, and sales floor name.

For example, reference numeral 901 in FIG. 9 indicates that a user carrying a portable processing device having a terminal ID of “E3” has a communication area of a base station identified by a sensor ID of “WLB002” at 13:27. In addition, it indicates that the user has moved into the communication range of the base station specified by the sensor ID “WLB001” from 902 to 13:28. Further, portable terminal information storage means 41
Receives the mobile terminal ID list 311, stores the contents thereof, searches for a terminal ID whose sensor ID has changed, creates mobile terminal movement information 411, and transmits it to the screen creation unit 42. The mobile terminal movement information 411 is information including a terminal ID in which the detected sensor ID has changed, and a sensor ID that has detected the terminal ID before and after the change.

For example, in the example shown in FIG. 9, since the portable processing device 2 having the terminal ID of E3 has changed from the sensor ID of WLB002 to the sensor ID of WLB001, "terminal ID: E3 from: WLB0
02 to: WLB001 ”mobile terminal movement information 4
11 is generated. Upon receiving the mobile terminal movement information 411 from the mobile terminal information storage unit 41, the screen creation unit 42 creates a product list request 433 and passes it to the product ID storage unit 32.

Further, upon receiving the portable terminal movement information 411 shown in FIG. 10, the screen creation means 42 reads the portion below “to:” (“WLB001” in the example of FIG. 10) and uses the number as the sensor ID. Product ID of base station
The product list request 423 is passed to the storage means 32. Product ID
Upon receiving the product list 321 from the storage unit 32, the screen creation unit 42 creates a product information request 422 based on the received product list 321 and passes it to the product information storage unit 51. FIG. 11 shows an example of detailed product information stored in the product information storage unit 51. The screen creation unit 42 creates a product information request 422 based on the product list 321 passed from the product ID storage unit 32,
The information is passed to the product information storage means 51. The product information request 422 is
For example, when the product list 321 shown in FIG. 7 is received, “123456783, 123456781, 12
3456784, 123456789 ".

The product information request 422 is sent to the product information storage unit 5
1, the detailed information 511 of the product is sent from the product information storage unit 51. The screen creating means 42 has the detailed information 51
Upon receipt of “1”, screen data 421 to be displayed on the portable processing device 2 is created and sent to the center screen storage unit 43.
The product information storage unit 51 stores a product ID 111 of the product ID transmission unit 11 attached to each product, a detailed description of each product, a price, a discount rate, and the like in a table.

The product information storage means 51 stores the product information request 4
22 is passed, the described product ID is sequentially read, and detailed product information 511 describing the information of the product specified by the product ID is created.
Pass to A method for creating the screen data 421 will be described below.

Upon receiving the detailed product information 511, the screen creating means 42 displays screen data describing a list of products identified by the product ID detected within the communication range of the base station to which the product list 321 has been transmitted, and each product And two types of screen data describing detailed descriptions of the screen data are created. The method of creating screen data describing a list of products is performed, for example, as follows.

The screen creation means 42 is a product information storage means 51
Upon receiving the detailed product information 511 from the company, for example, it reads the data described in the item of “manufacturer” and sorts a series of product information passed from the product information storage unit 51. Next, the items of “product ID” and “product name” of the sorted product information are sequentially read and described below “Data:”. Further, the sensor ID described in the product list 321 is described below “screen ID:”. In the present embodiment, “maker” is designated as the sort key, but it is also possible to sort by “price” or “product name”.

FIG. 12 shows an example of screen data of a list of products created by the screen creating means 42. Screen information 1201
Is the screen ID of the description screen that describes the price and features of the product
For example, a screen corresponding to the product name “Rinse-kun” is a screen specified by the screen ID “123456781”.

Next, an example of a method of creating a screen on which a detailed description of each product is described will be described below. When receiving the detailed product information 511 from the product information storage unit 51, the screen creating unit 42 reads the described items in order, and after the “screen ID:”, the “product ID” item of the product detailed information 511, “ The item of “related ID” of the detailed product information 511 is described below “related ID:”. Furthermore, "D
ata: ”,“ Product name ”of the detailed product information 511,
Items such as "product data", "maker", and "discount rate" are described in order. FIG. 8 shows an example of the screen data describing the detailed information of the product created by the screen creating means 42.

The screen ID is assigned in accordance with, for example, the following rules. For an explanation screen that describes the price and characteristics of the product specified by a certain product ID, the product ID
Is assigned as the screen ID. For example, FIG.
In the example of 1, the product name of the product specified by the product ID “123456781” is “Rinning Bear”. FIG. 8 shows screen data describing the price and characteristics of the product “Rinse-kun”. It is assumed that the same screen ID “123456781” as the product ID is assigned to this screen data.

As shown in FIG. 12, screen data describing a list of products specified by a product ID detected within a communication range of a certain base station includes a sensor I for specifying the base station.
D is assigned as it is as the screen ID. The screen creation unit 42 sends the created screen data 421 to the center screen storage unit 43 and stores it. Further, when the screen creation unit 42 receives the screen creation request 431 from the center screen storage unit 43, it creates a product information request 422 based on the screen ID described in the screen creation request 431. The screen creation request 431 is composed of a requested screen ID. The screen creation means 42 reads the screen ID from the screen creation request 431, and creates a screen according to the number by the following method.

The screen can be created in two ways: a case where the requested screen ID is a sensor ID and a case where the requested screen ID is a product ID. In the case of the present embodiment, when the screen ID starts with “W”, it is a sensor ID, and when the screen ID is a nine-digit number, it is a product ID.
The screen creation means 42 stores a table describing a sensor ID specifying the base station, compares the screen ID read from the screen creation request 431 with the table, and if there is a sensor ID that matches the screen ID, The product list request 423 is passed to the product ID storage means 32 of the base station holding the number as the sensor ID. From the product ID storage means 32, FIG.
When a list of the product IDs detected by the base station is received as shown in FIG.
D is read and a product information request 422 is created. The product information request 422 includes a product ID column and a sensor ID of the base station that created the product ID list.

The merchandise information storage means 51 stores merchandise data as shown in FIG.
The merchandise ID described in No. 22 and the stored merchandise data are collated to generate merchandise information 511 including a line that can be specified by a matching merchandise ID,
Hand over to 2. The screen creation means 42 receives the product information 51
Then, a product name and a product ID are extracted from No. 1 and screen data as shown in FIG. 12 is created. At this time, the sensor ID described in the product information request 422 is used as the screen ID of the created screen data. The created screen data 421 is passed to the center screen storage unit 43.

Further, screen data as shown in FIG. 8 is created based on the related product ID and product name derived from the product ID, and is passed to the center screen storage means 43. At this time, the screen ID
Is assigned the same number as the product ID. If a sensor ID that matches the screen ID described in the screen creation request 431 cannot be detected in the table, the screen creation unit 42 replaces the screen ID described in the screen creation request 431 with the product ID. Screen I
Product information request 4 composed of the product ID of the same number as D
22 is created and passed to the product information storage means 51.

The merchandise information storage means 51 compares the merchandise ID described in the received merchandise information request 422 with the merchandise data, and if there is a matching merchandise ID, the merchandise constituted by the line specified by the merchandise ID. The information 511 is passed to the screen creation means 42. The screen creating means 42 creates screen data as shown in FIG. 8 based on the received product information 511,
It is passed to the center screen storage unit 43. At this time, the same number as the product ID is assigned to the screen ID of the created screen data. If no matching product ID is detected, the product information 5 composed of an error message
11 is created and passed to the screen creation means 42. The screen creation unit 42 creates screen data describing that there is no requested screen, and passes it to the center screen storage unit 43.

The center screen storage means 43 stores the screen data 421 created by the screen creation means 42 together with the screen ID. A screen request 332 from the base station screen storage means 33
Is passed, the screen ID of the stored screen is compared with the screen ID described in the screen request 332, and if there is a screen having the matching screen ID, the screen 432 is displayed.
Is transmitted to the base station screen storage means 33. Screen request 33
If a screen having a screen ID that matches the screen ID described in No. 2 is not stored, the center screen storage unit 43 transmits the screen ID to the screen creation unit 42.
Upon receiving the screen data from the screen creation means 42, the center screen storage means 43 stores the data and transmits the data to the base station screen storage means 33. Further, when the screen data 421 to which the sensor ID is added is passed from the screen creation unit 42, the sensor ID of the screen data is read and stored in the base station screen storage unit 33 of the base station 3 specified by the corresponding sensor ID. send.

Next, the operation of this embodiment will be described in detail. The operation of the base station 3 when the user holding the portable processing device 2 moves from the sensor 31 of one base station to the sensor 31 of another base station will be described with reference to the flowchart shown in FIG. The sensor 31 included in each base station is transmitted from the portable processing device 2 existing in the communication area to the portable terminal ID2.
11 (step A1 in FIG. 13).

Next, the sensor 31 acquires the acquired portable terminal ID.
211 is stored in the mobile terminal information storage means 41 at the center at regular intervals. When storing the portable terminal ID 211, the portable terminal information storage unit 41 compares the sensor ID of the base station detected by the portable processing device immediately before that with the sensor ID of the sensor 31 that transmitted the portable terminal ID 211. (Step A2). When there is the portable processing device 2 in which the detected sensor ID of the base station has changed (Yes in step A2), the portable terminal information storage unit 41 stores the sensor ID of the base station before the movement and the ID of the base station after the movement. The sensor ID and the portable terminal ID of the moved portable processing device 2 are passed to the screen creation means 42 as portable terminal movement information 411 (step A3).

If there is no portable processing device 2 in which the sensor ID of the base station has changed (No in step A2),
After a certain period of time, the I transmitted from the portable processing device 2 again.
D is received (step A1), and the above operation is repeated. Upon receiving the mobile terminal movement information 411, the screen creation unit 42 creates a product information request 422, passes it to the product information storage unit 51, and obtains the detailed information 511 of the obtained product and a certain interval from the product ID storage unit 32. Screen data is created based on the product list 321 transmitted in (A)
4), the portable processing device causes the base station screen storage unit 33 of the base station 3 that has recently been detected to store the information (step A5).

Also, in this embodiment, in order to enable the store clerk to work without being aware of the communication speed between the base station 3 and the portable processing device 2, the base station included in the base station is used. The screen data 3 to be transmitted to the portable processing device 2 by the office screen storage means 33 in accordance with the screen operation of the store clerk.
31 is determined. An example of a method for determining the screen data 331 will be described in detail with reference to the flowchart of FIG.

When the screen operation information 241 is received from the screen request unit 24 of the portable processing device 2, the screen operation information 241 is received.
To check if "Relation ID" is described in step B
1) If described, the related ID is compared with the stored screen data (step B2), and if there is a screen ID that matches the matching related ID (step B3 is y)
es), and transmits the screen data specified by the ID to the portable processing device 2 (step B4).

If there is no screen ID matching the related ID in the stored screen data (step B3 is N
o), a screen request 332 is generated and passed to the center screen storage unit 43 of the center 4 (step B5). As a result, when the screen request 332 is passed from the screen storage unit 43 (step B6), the passed screen data 432 is stored. (Step B7), and then pass it to the screen management means 22 (Step B8).

Next, a second embodiment of the present invention will be described in detail with reference to the drawings. Referring to FIG.
The second embodiment of the present invention is characterized in that the center 4 has a screen creation assisting means 44 in addition to the configuration of the center 4 in the one embodiment of the first embodiment shown in FIG. Different.

The screen creation assisting means 44 stores parameters for determining the structure of the screen data. FIG. 16 shows an example of the parameters stored in the screen creation assisting unit 44. In the present embodiment, by adding a parameter such as "-01" to the screen ID, the way of showing the screen data is changed and displayed on the screen display means 23. When the data shown in FIG. 17 is displayed on the screen display means 23, the user uses the input means 24 to select a menu (1701 in the example of FIG. 17).
To 1703). Each of these menus is associated with a parameter stored in the screen creation assisting means 44. For example, the first line in FIG. 16 is 1703 in FIG. 17, the second line is 1701, and the third line is 1 in FIG.
702.

When the user selects one menu using the input means 24, the screen management means 22 creates screen operation information 223 by adding a parameter associated with the menu to a screen ID to be displayed next. For example, in the example of FIG. 3, the screen ID is “12345” after “NX:”.
6781-03 ". Base station screen storage means 3
3 receives the screen operation information 223 from the screen management unit 22, checks the stored screen data, and if there is screen data specified by a screen ID that matches the screen ID to which the parameter is added, it compares the screen data with the screen management unit 223. 22.

When there is no matching screen data, the screen ID 332 to which the parameter is added is passed to the center screen storage means 43. The center screen storage unit 43 compares the stored screen data, and adds a parameter to the screen ID.
If there is screen data specified by a screen ID that matches the above, the screen data is passed to the base station screen storage unit 33. If there is no screen data, a screen creation request 431 composed of a screen ID to which a parameter is added is created and passed to the screen creation means 42. When the screen creation request 431 is passed from the center screen storage means 43, the screen creation means 42
Is passed to the screen creation assisting means 44. Screen creation assisting means 44
Compares the stored parameter with the parameter 424 passed from the screen creation unit 42, and compares the screen configuration information 441 associated with the matching parameter with the screen creation unit 4.
Hand over to 2.

In the example of FIG. 16, the screen configuration information associated with the parameter “−03” is “total”. The screen creation unit 42 performs the same processing as in the first embodiment based on the screen ID excluding the parameters, and upon receiving the detailed product information 511 from the product information storage unit 51, refers to the screen configuration information 441 and converts the screen data. create.

For example, when the content of the screen configuration information 441 is “total”, a process of extracting a price item from the detailed product information 511 and obtaining a sum is performed. FIG.
7 shows an example of a screen displayed on the screen display means 23 as a result of selecting the products on the first and third lines on the screen 7 and further selecting “total” from the menu. The second and third lines in FIG. 18 are the product name and price of the product selected on the screen in FIG. These are information obtained from the product information storage unit 511. The fourth line is the sum of the product prices derived by the screen creation unit 42 based on the screen configuration information “total”.

[0063]

The first effect is that, even when a product at the store is sold or newly delivered, the store salesperson grasps the current state of the product at the sales floor with the portable processing device.
Being able to serve customers properly. The reason is that a product ID transmitting device that transmits the ID to each product is installed, and the products in the sales floor are regularly detected, and if there is a change, the screen is automatically created again. It is.

The second effect is that, when a store clerk moves from one sales floor to another, the necessary screen at the next sales floor is automatically displayed on the portable processing device, so that the communication between the base station and the portable processing device is performed. The ability to serve customers without regard to speed. The reason is that the sensor of the base station installed in each counter periodically detects the portable terminal ID of the portable processing device in the counter and sends it to the center, and the portable terminal information storage means in the center uses the portable terminal information storage means. A mechanism for automatically transmitting a screen to a portable processing device when movement of a processing device is detected, and a screen storage unit for a base station predicting a screen to be sent to the portable processing device next in response to a screen operation of a store clerk And transmitting the data to the portable processing device in advance.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a first exemplary embodiment of the present invention.

FIG. 2 is a diagram showing an example of screen data stored in a screen management unit 22.

FIG. 3 is screen operation information 22 generated by a screen management unit 22;
FIG. 3 is a diagram showing an example of No. 3;

FIG. 4 is a diagram showing an example of contents of a product ID storage means 32;

FIG. 5 is a portable terminal ID list 31 generated by a sensor 31.
FIG. 3 is a diagram showing an example of the first example.

FIG. 6 is a diagram illustrating an example of contents stored in a product ID storage unit 32;

FIG. 7 is a product list 3 generated by a product ID storage unit 32;
FIG. 21 is a diagram showing an example.

FIG. 8 is a diagram illustrating an example of screen data stored in a base station screen storage unit 33;

FIG. 9 is a diagram showing an example of portable processing device information stored in portable terminal information storage means 41;

FIG. 10 is a diagram showing an example of mobile terminal movement information 411 generated by mobile terminal information storage means 41.

FIG. 11 is a diagram showing an example of contents of a product information storage means 51.

FIG. 12 is a diagram showing an example of screen data created by the screen creating means 42.

FIG. 13 shows an example of a process performed by the portable terminal information storage means 41 at regular time intervals to determine whether or not a store clerk carrying each portable processing device has moved between base stations. It is a flowchart shown.

FIG. 14 is a flowchart showing the processing performed by the base station screen storage unit 33 to determine the next screen to be transmitted to the portable processing device based on the screen operation of a store clerk carrying each portable processing device. It is a figure showing an example of processing.

FIG. 15 is a block diagram illustrating a configuration of a second exemplary embodiment of the present invention.

FIG. 16 is a diagram showing an example of contents of a screen creation assisting unit 44.

FIG. 17 is a diagram showing an example of a screen displayed on the screen display means 23 when the user selects a screen configuration.

FIG. 18 is a diagram illustrating an example of a screen created by a user selecting a screen configuration.

[Explanation of symbols]

 2 Portable processing device 3 Base station 4 Center 11 Commodity ID transmitting means 21 Mobile terminal ID transmitting means 22 Screen management means 23 Screen display means 24 Input means 31 Sensor 32 Product ID storage means 33 Base station screen storage means 41 Mobile terminal information Storage means 42 Screen creation means 43 Center screen storage means 44 Screen creation auxiliary means 51 Product information storage means

Claims (10)

[Claims] 1. A product ID transmitting means attached to a product and transmitting identification information (ID) of the product, and transmitted from the product ID transmitting means installed at each sales floor and attached to a product in this sales floor. Detecting means for detecting a product ID, product ID storage means for managing the type and number of products in the sales area based on the product ID detected by the detecting means, and detecting when there is a change in the goods in the sales area And a merchandise information providing means for providing merchandise information to the merchant based on the contents of the merchandise ID storage means. 2. The merchandise information providing means has a portable processing device which is portable by an over-the-counter sales person and has a display screen for displaying the merchandise information. 2. The store sales assistant support system according to claim 1, wherein the display of the product information display screen is changed. 3. The portable processing device has portable terminal ID transmitting means for transmitting a portable terminal ID at predetermined time intervals, and a portable device for managing the position of the portable processing device based on the portable terminal ID. The store sales assistant support system according to claim 2, further comprising terminal information storage means. 4. The product information providing means according to claim 3, wherein a display content is created in accordance with the position of said portable processing device and its operation information and displayed on said display screen. Store sales staff support system. 5. The product information providing means predicts a display content that may be requested next according to a position of the portable processing device and operation information thereof. 3. The store sales assistant support system described in 3 or 4. 6. A step of transmitting identification information (ID) of the commodity by a transmitting means attached to the commodity, a step of detecting the commodity ID by a detecting means provided for each counter, and a step of detecting the commodity ID. A step of managing the type and number of products in the sales area from the product ID and storing the same in the product ID storage means, and detecting a change in the goods in the sales area when there is a change; A product information providing step of providing product information to a store salesperson based on the information processing method. 7. The product information providing step, in response to a change in a product at a sales floor, changing a display of a display screen of a portable processing device carried by a store clerk. 6. The store sales assistant support method described in 6. 8. The storefront according to claim 7, further comprising a step of managing a position of the portable processing device based on a portable terminal ID transmitted from the portable processing device at regular intervals. Sales staff support method. 9. The product information providing step according to claim 8, wherein a display content is created according to the position of the portable processing device and its operation information and displayed on the display screen. Store sales staff support method. 10. The product information providing step predicts display contents that may be requested next according to the position of the portable processing device and its operation information. 8. The store sales assistant support method described in 8 or 9.