JP2001155076A - Electronic commercial transaction device, home delivery agent terminal equipment and method for handing over mail-order commodity - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an electronic commercial transaction device with which a commodity can be easily received at a home delivery agent shop such as a number of liquor shops, rice shops or convenience stores existent close to a buyer as article relay spots. SOLUTION: A customer 10 accesses an electronic shop 20 by using a communication line, the customer 10 orders the commodity on the basis of article information displayed on the electronic shop 20, the electronic shop 20 instructs purchasing of this ordered commodity from a wholesaler/producer 30 and delivers this ordered commodity to the home delivery agent shop, at which a recipient can easily receive this ordered commodity and this recipient receives the ordered commodity in this home delivery agent shop. Such an electronic commercial transaction device is provided with a home delivery agent shop terminal 60 installed in this home delivery agent shop for exchanging order information, receiving information and payment information and a home delivery agent shop platform 50 for repeating the order information, the receiving information and the payment information between the home delivery agent shop terminal 60 and the electronic shop 20.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an electronic commerce apparatus for buying and selling goods using an information communication line such as the Internet, and more particularly to an improvement for making it easy for consumers to receive goods purchased at a courier service agent. About.

[0002]

2. Description of the Related Art An electronic commerce apparatus for buying and selling goods using an information communication line such as the Internet is disclosed in
No. 0-214284. In such electronic commerce, a consumer (hereinafter sometimes referred to as “user”) accesses a homepage of an electronic store, specifies a product to be purchased, and inputs a credit card number for payment. Then, the electronic store arranges the ordered product to a wholesaler or a manufacturer (hereinafter, also referred to as a “maker”), and also arranges for payment to the credit card company.

[0003] Wholesalers and manufacturers deliver ordered products to buyers' homes via carriers. The credit card company remits the payment to the electronic store and bills the purchaser for the payment. The credit card company receives a margin from an electronic store at the time of payment, or receives interest as an interest to a purchaser.

[0004] By the way, there is a problem that electronic commerce, which is currently widely used in the United States, does not conform to Japanese business customs as it is. That is, in the United States, the purchaser's receipt of the ordered goods is completed when the carrier throws the goods into the purchaser's house, so that the ordered goods can be easily exchanged even if the purchaser is absent. On the other hand, in Japan, the purchaser's receipt of the ordered goods requires the carrier to deliver the goods to the buyer's home and require the buyer's receipt stamp, so if the buyer is absent, the carrier can deliver the ordered goods. Absent. Therefore, carriers have introduced a service to specify the delivery date and time to the buyer's home,
The rate of redistribution of delivery items has been reduced. Alternatively, the above-mentioned patent publication proposes a technique in which ordered goods are delivered to a merchandise relay station (for example, a convenience store) nearest to the purchaser, and the purchaser comes to receive the goods.

[0005]

However, in order for the carrier to recognize the date and time of delivery to the purchaser's house, the operator of the electronic store must inquire about a date and time convenient for receiving the purchaser's ordered product. In addition, the store operator of the electronic store needs to contact the wholesaler or the manufacturer who orders the ordered product about the shipping date and time of the ordered product. If the operator of the electronic store performs such coordination between the purchaser and the wholesaler or the manufacturer, there is a problem that the purpose of the electronic store, which is originally planned for inexpensive and reliable product distribution, cannot be achieved. Was.

[0006] Further, if a system in which a purchaser is contacted at the merchandise relay station when an ordered product is delivered to the merchandise relay station, the burden on the merchandise relay station increases. Then, a wide variety of products are displayed at the current large-scale store, consumers are asked to come to the store, the consumer selects the product he wants from the displayed products, settles the price, purchases There was a problem that e-commerce could not compete with the business model of bringing goods back. In addition, the handling staff of the merchandise relay station is often unfamiliar with the operation of the terminal equipment, and the terminal equipment installed at the merchandise relay station needs to have a structure that is easy to operate and has few errors. In particular, assuming a home delivery agency that is operated by a liquor store and a rice merchant that has a higher density than a convenience store, as a merchandise relay station, the operability of terminal equipment becomes an important issue.

The present invention solves the above-mentioned problems, and
A first object is to provide an electronic commerce device that facilitates the receipt of goods at a courier service agent such as a liquor store, a rice grain merchant, or a convenience store, which exists as a merchandise relay station in the vicinity of the buyer. A second object is to provide a home delivery agent terminal device that is easy to operate at the home delivery agent. A third object is the delivery of mail-order products that enables the recipient to receive the ordered product at the nearest home delivery agency when the courier carrier cannot deliver the ordered product due to the recipient's convenience. There is a way to provide.

[0008]

According to the first aspect of the present invention, as shown in FIG. 1, a consumer 10 accesses an electronic store 20 by using a communication line. Then, the consumer 10 places an order for a product based on the product information displayed in the electronic store 20, and the electronic store 20 gives an instruction to purchase the ordered product from the wholesaler / manufacturer 30, and sends the order via the carrier. The goods are delivered to a home delivery agency where the recipient of the ordered product is easy to receive, and the recipient receives the ordered product at the home delivery agency. A delivery agent terminal 60 for receiving and sending information and payment information; and a delivery agent platform 50 for relaying order information, reception information, and payment information between the delivery agent terminal 60 and the electronic store 20. Is what you do.

[0009] In the device configured as described above, the product information displayed in the electronic store 20 of the electronic commerce device is not limited to products with abundant distribution inventory and products made to order, but also accepts sales reservations. If the configuration includes the product information on the product and / or the product whose sale has been stopped, the needs of consumers can be widely collected. The home delivery agency terminal 60 is installed in a home delivery agency such as a liquor store, a rice grain merchant, or a convenience store that exists in the vicinity of the purchaser, and corresponds to, for example, a client. The home delivery agent platform 50 is installed by a home delivery chain store operator and plays a role as a server that relays order information, reception information, and payment information between the electronic store 20 and the home agent terminal 60. ing.

[0010] Preferably, as in the electronic commerce device according to the second aspect, the home delivery agent platform is configured to provide the receiving information including the shortest date and time at which the commodity can be delivered to the consumer. , Making it easier for carriers to plan their transportation,
It can be expected that the home delivery agent will also shorten the stay period of the ordered products.

[0011] Preferably, as in the electronic commerce device according to claim 3, the home delivery agent platform sends the ordered goods from the wholesaler / manufacturer to the home delivery agent. If a configuration is provided to instruct the home delivery agency to ship the ordered product, a home delivery agency platform that is preferable for the home delivery chain store operator can be constructed.

[0012] Preferably, as in the electronic commerce device according to claim 4, the home delivery agent which can easily receive the recipient,
If it is configured to be located in the vicinity of any of the address, residence, work place, and commuting place of the beneficiary, it can be used in a courier service agent such as a liquor store, a rice grain merchant store, or a convenience store that is located in the vicinity of the buyer. The best choice for the recipient can be selected,
Convenience increases.

Preferably, as in the electronic commerce device according to the fifth aspect, the terminal at which the consumer accesses the electronic store by using a communication line is a home delivery agent terminal.
Consumers can place orders to electronic stores at home agent terminals installed at home agent agencies such as liquor stores, rice merchants, and convenience stores that exist in the neighborhood of consumers and recipients. Visits to courier service agencies.

[0014] Preferably, as in the electronic commerce apparatus according to claim 6, the terminal at which the consumer accesses the electronic store using a communication line is a mobile phone terminal, a telephone, a facsimile terminal, an Internet terminal, or a LAN terminal. With such a configuration, an order can be made to an electronic store using an existing communication device at the home of the consumer.

According to a seventh aspect of the present invention, there is provided a home delivery agent terminal device for a wholesaler / manufacturer supplying goods ordered by a consumer to an electronic store using a communication line. Is placed at a courier service where the goods are transported and temporarily stored, and the ordered product is delivered to a recipient of the ordered product that has arrived at the courier service, wherein the recipient has authority to receive the ordered product. Or a means for issuing a bill / receipt for confirmation at the delivery agent, wherein the delivery agent delivers the ordered goods to the recipient in exchange for the bill / receipt.

According to such a configuration, it is possible to confirm the recipient and the ordered product using the bill and the receipt.
Orders can be sent and received at e-stores in a manner very similar to the manner of transactions at liquor stores, rice grain merchants, and convenience stores, which are the primary business of courier services, making it easier for clerks to respond to e-commerce. I can do it.

[0017] Preferably, as in the home delivery agent terminal device according to claim 8, the bill / receipt issuing means is an automatic cash-receipt / payment unit for paying a price for the ordered product. If it is configured to issue the invoice and receipt when it is confirmed that the payment for the goods has been paid, the automatic cash accounting unit can guarantee the fulfillment of the monetary debt by the consumer, and confirm the money transfer of the home delivery agency Load is reduced.

Preferably, the automatic cash accounting unit accepts payment by cash, a prepaid card, a bank card, or a credit card, as in the home delivery agent terminal device according to claim 9; In addition, cooperation with an existing cash register becomes easy.

According to a tenth aspect of the present invention, there is provided a method for delivering mail-order products, the method comprising the following steps. In the first step, a carrier receives a product ordered from an electronic store via a communication line from a wholesaler / manufacturer supplying the ordered product, and places the order at a designated location of the consumer. Deliver goods. In the second step, if the carrier arrives at the designated location of the consumer with the ordered product, but the delivery of the ordered product to the recipient of the ordered product is not possible, the ordered product is delivered to the consumer. Take it home and temporarily store it in a home delivery agency that delivers the ordered goods to the recipient. In the third step, the carrier, the home delivery agent, or the electronic store notifies the recipient that the ordered product has been stored at the nearest home agent. In a fourth step, the recipient arrives at the home delivery agent and is authorized to receive the ordered goods in exchange for the invoice / receipt issued by the invoice / receipt issuing machine. Issue an invoice / receipt for confirmation at the store.

[0020] With this configuration, if the carrier arrives at the location designated by the consumer with bringing the ordered product, but cannot deliver the ordered product to the recipient for reasons not depending on the carrier, the following steps are taken. As a good measure, the shipping company requests that the ordered goods be stored at the nearest courier service. Then, the receiver of the ordered product is notified that the ordered product has been deposited at the nearest home delivery agent. When the recipient arrives at the nearest home delivery agent to receive the ordered product, the customer confirms his / her identity using the bill and the receipt and delivers the ordered product.

[0021]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a configuration block diagram illustrating an embodiment of the present invention. In the figure, the consumer 10
Is a user of the Internet, and the electronic store 20 is connected via an Internet terminal such as a personal computer connected to a telephone line.
And order the product at the electronic store 20. Recipient 1
Reference numeral 2 denotes a recipient of a product ordered by the consumer 10 from the electronic store 20, which includes the consumer 10, a messenger to whom the consumer 10 has been delegated authority to receive the product, and a recipient of a gift.
The electronic store 20 is a WWW server having a homepage that provides sales information of commodities as contents to the consumers 10. Since it involves the transfer of money, the procedure of confirming the identity of the consumer is carefully performed. The electronic store 20 has a product database that stores inventory information of products displayed on the homepage, and specifies a wholesaler / manufacturer 30 and a transporter 40 according to the type of product.

The wholesaler / manufacturer 30 takes out a stock product when receiving an order for a product, or manufactures and ships a product conforming to the specifications of the consumer 10 in the case of order production. The carrier 40 delivers the goods ordered by the wholesaler / manufacturer 30 to the nearest home delivery agent specified by the consumer 10 when ordering. The home delivery agent terminal 60 is a client provided at each home agent, confirms the identity and delivers the ordered goods to the payee 12, and when the payee 12 is the consumer or messenger, the cash on delivery is performed at the electronic store 20. Also collect accounts receivable. The home delivery agent platform 50 is a server that relays order information, reception information, and payment information between the home agent terminal 60 and the electronic store 20. Further, the home delivery agent platform 50 provides the consumer 10 with the receiving information including the shortest date and time at which the product can be delivered, and the carrier 40 that transports the ordered product from the wholesaler / manufacturer 30 to the home agent. Of the ordered goods to the home delivery agent.

Next, a commercial transaction using the electronic commerce device configured as described above will be described with reference to FIG. First, the consumer 10 accesses the homepage of the electronic store 20, selects a product to be purchased, and places an order (). Then, the electronic store 20 inquires of the wholesaler / manufacturer 30 about the stock of the ordered product (). The inventory inquiry may be made via an electronic data interchange (EDI) that electronically exchanges documents, and the Internet or a LAN may be used for the EDI.

The wholesaler / manufacturer 30 delivers the goods to the carrier 40 if the ordered goods are in stock (). The transporter 40 may be a truck service operated by a home delivery chain store operator or a truck service of a logistics company entrusted by the wholesaler / manufacturer 30. The delivery is performed by transporting the ordered product to a delivery center operated by the carrier 40. If there is no distribution inventory for the ordered product, the wholesaler reserves the inventory of the manufacturer's manufacturing warehouse and, if the manufacturer is performing build-to-order manufacturing, outsources manufacturing. The manufacturer informs the wholesaler of the expected date of completion. Next, the wholesaler / manufacturer 30 transmits the shipping information to the electronic store 20 (). The shipping information includes information on the date and time when the wholesaler / manufacturer 30 delivered the product to the carrier 40, and information on the expected date of completion when the outsourcing is performed.

The electronic store 20 combines the order from the consumer 10 and the shipping information from the wholesaler / manufacturer 30, synthesizes the order information, and sends it to the home delivery agent platform 50 (). When the manufacturer performs order production, the order information is transmitted to the home delivery agent platform 50 when the ordered item is completed and delivered to the carrier 40.

Next, the home delivery agent platform 50 is:
The payment information and the reception information are transmitted to the consumer 10 by e-mail, facsimile, voice mail, or the like (). The payment information includes the total amount of the ordered product price, the shipping cost, and the consumption tax, and the designation of the settlement method such as cash, credit card, bank transfer, and bank transfer for payment at the home delivery agency.
In the receiving information, the date and time when the ordered item can be delivered at the nearest home delivery agency specified by the consumer, the designation if you want to deliver to your home because of heavy goods, or the order as a gift Information when the recipient and the recipient are different is also included. Furthermore,
The received information also includes designations such as the necessity of refrigerated storage of fresh foods, and the necessity of careful handling that does not break down because it is a precision machine.

The order information of the home delivery agency platform 50 is sent to the home delivery agency terminal 60 of the home delivery agency delivering the ordered goods to the recipient 12 (). Next, payment information is checked between the home delivery agency platform 50 and the home delivery agency terminal 60 of the home delivery agency that delivers the ordered product to the recipient 12, and whether or not the price has been paid by the consumer 10 as the orderer. Confirm(). The consumer 10, who is the orderer, deposits money by credit card, bank transfer, bank transfer, etc.,
Alternatively, when payment is made with cash or a credit card at the home delivery agent designated as the depositing place (), the payment information is transferred to the recipient 12 and the home agent terminal 60 of the home agent delivering the ordered product to the recipient 12.
And the home delivery agent platform 50 (1
0), the payment information is also sent to the electronic store 20 (1).
1).

The delivery agent platform 50 receives the payment information indicating that the payment has been made, and instructs the carrier 40 to ship the ordered goods to the designated delivery agent (12). Ships the ordered product to the designated home delivery agent (13). In the designated home delivery agent, the ordered item is delivered to the recipient after the delivery possible date (14). The receipt information indicating that the ordered product has been received by the recipient is transmitted from the delivery agency terminal 60 of the delivery agency that delivers the ordered product to the recipient 12 to the delivery agency platform 50 (15), and is also transmitted to the electronic store 20. Is also sent (16).
The electronic store 20 recognizes that one transaction has been successfully completed by combining the payment information and the reception information corresponding to the order information.

Next, the function of the home delivery agent terminal will be described in detail. FIG. 2 is a functional block diagram of the home delivery agent terminal. Here, an automatic cash accounting unit 65 is provided in the home delivery agent terminal so that it can process payment. The automatic cash accounting section 65 has a function equivalent to a cash register provided in a liquor store, a rice grain merchant, and a convenience store. The ordered product confirmation unit 62 is operated by a clerk or a recipient who receives the ordered product, and is a recipient 1 having a legitimate receiving authority designated by the consumer 10 who ordered the ordered product.
In order to confirm whether the number is 2, the user accesses the home delivery agent platform 50 and inquires about order information and payment information.

The invoice / receipt issuing unit 63 accesses the home delivery agent platform 50 and checks the order information and payment information when the order item confirmation unit 62 confirms that the recipient 12 receives the ordered item. Issue an invoice / receipt 70. The barcode reading unit 64
The barcode on the invoice / receipt 70 is read, the amount thereof is displayed, and the automatic cash accounting unit 65 is required to pay the money when the payment is specified when the goods are received. When there is a difference between the displayed amount and the deposited amount, the automatic cash accounting unit 65 prompts the user to pay change or add a shortage. When the automatic cash accounting section 65 receives a payment, the barcode reading section 64 sends the payment information to the home delivery agent platform 50.
Send to When the store clerk delivers the ordered product to the consumer, the barcode reading unit 64 reads the barcode of the delivered product and transmits the received information to the home delivery agency platform 50.

The sales driver settlement section 66 transmits the number of payments and the number of deliveries from the home delivery agent platform 50 and displays the same on the home agent terminal 60 when the sales driver of the carrier collects the money at the home agent agent. Payments can be made. In addition, the commission of the home delivery agency is settled through the sales driver of the carrier, and the settlement information between the home delivery agency platform 50 and the home agency terminal 60 is sent to the financial institution, and the delivery agency of the home delivery chain operator is settled. The settlement may be made between the account and the account of the home delivery agent.

Next, in normal home delivery home delivery,
If you can't deliver your order because of the freight carrier's liability,
The following describes a commercial transaction in which an ordered product is delivered to a recipient at a home delivery agent. FIG. 3 is an explanatory diagram of a method for delivering mail-order products. First, a consumer orders a product from an electronic store using a communication line (S10). Then, the electronic store places an order for the ordered product to a wholesaler / manufacturer who handles the ordered product (S1).
2). Subsequently, the wholesaler / manufacturer allocates inventory to the ordered product and delivers it to the carrier (S14). The carrier delivers the ordered product to the location designated by the consumer (S1).
6). When the carrier arrives at the location designated by the consumer with the ordered product, the transaction is completed if the ordered product can be delivered to the recipient (S18).

However, in an actual transaction, although the carrier arrives at the location designated by the consumer with the ordered product, the ordered product may not be delivered to the recipient (S1).
8). Then, the carrier will bring back the ordered items,
The ordered product is temporarily stored in a home delivery agency that delivers the product to the consumer (S20). Then, the fact that the ordered product has been stored at the nearest home delivery agent from the carrier, the home agent, or the electronic store is notified to the recipient (S22). In response to this call,
The recipient arrives at the home delivery agent at a date and time convenient for the recipient (S24). Then, the recipient issues a bill and a receipt with the bill and receipt issuing machine (S26). The recipient receives the ordered item in exchange for the invoice and receipt (S2
8), the transaction is completed (S30).

According to such a mail-order sales product delivery method, when the ordered product cannot be delivered to the recipient without being liable to the carrier, the recipient is asked to come to the nearest home delivery agent. As a result, the ordered goods can be delivered, so that the transportation cost can be reduced as compared with the case where the carrier goes to the recipient's house many times, and the burden on the sales driver of the carrier can be reduced.

In the above-mentioned embodiment, the products to be subjected to the electronic commerce are not limited to the music-related products, but include images, animations, programs for children, games, sports, performing arts, television broadcasts and radio broadcasts, hobby programs and fresh foods. , Gifts are fine.

[0036]

As described above, according to the first aspect of the present invention,
According to the e-commerce device, the home delivery agent terminal is installed in a home delivery agent such as a liquor store, a rice grain merchant, and a convenience store, which are many in the neighborhood of the recipient, and corresponds to, for example, a client. , The home delivery agency platform, which is installed by the home delivery chain store operator, is configured to serve as a server that relays order information, receipt information, and payment information between the electronic store and the home delivery agency terminal. Since the core information required for delivery of the product is sent from the delivery agent platform to the delivery agent terminal, the delivery agent only needs to enter payment information and receipt information according to the order information. It becomes easy to receive goods.

According to the terminal device of the home delivery agent according to the seventh aspect, it is possible to check the recipient and the order item using the bill and the receipt. It is possible to exchange goods ordered at an electronic store in a manner very similar to the form of transaction at a rice cereal merchant / convenience store, and the store clerk can easily cope with electronic commerce.

[Brief description of the drawings]

FIG. 1 is a configuration block diagram illustrating an embodiment of the present invention.

FIG. 2 is a functional block diagram of a home delivery agent terminal.

FIG. 3 is an explanatory diagram of a delivery method of a mail order product.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Consumer 12 Recipient 20 Electronic store 30 Wholesaler / manufacturer 40 Carrier 50 Delivery agent platform 60 Delivery agent terminal 70 Invoice and receipt 80 Delivery goods (ordered goods)

Continued on the front page F term (reference) 3F022 MM08 MM21 MM42 PP04 5B049 AA00 BB11 BB33 CC05 CC10 CC28 CC37 CC39 DD01 DD02 DD04 EE00 EE21 FF02 FF03 GG02 GG04

Claims (10)

[Claims] A consumer accesses an electronic store using a communication line, and the consumer orders a product based on product information displayed at the electronic store, and the electronic store wholesales the ordered product. Instructs to purchase from the trader / manufacturer, and delivers the ordered product to a home delivery agent who can easily receive the order item via a carrier, and the receiver receives the ordered item at the home agent. In the electronic commerce device to receive, order information, reception information, and a home delivery agent terminal that transfers and receives payment information installed in the home agent, order information between the home agent terminal and the electronic store, An electronic commerce device comprising a home delivery agent platform for relaying receipt information and payment information, and a gift. 2. The electronic commerce device according to claim 1, wherein the home delivery agent platform provides the consumer with receiving information including the shortest date and time at which a product can be delivered. 3. The home delivery agency platform instructs a carrier that transports the ordered product from the wholesaler / manufacturer to the home delivery agency to ship the ordered product to the home delivery agency. The electronic commerce device according to claim 1, wherein: 4. The home delivery agent that can easily receive the recipient is located near any one of the recipient's address, residence, office, and school. 3. The electronic commerce device according to any one of 3. 5. The electronic commerce device according to claim 1, wherein a terminal at which a consumer accesses the electronic store using a communication line is the home delivery agent terminal. . 6. The terminal according to claim 1, wherein the terminal at which the consumer accesses the electronic store using a communication line is a mobile phone terminal, a telephone, a facsimile terminal, an Internet terminal, or a LAN terminal. 3. The electronic commerce device according to any one of 3. 7. A product ordered by a consumer from an electronic store using a communication line is temporarily stored after being transported by a wholesaler or manufacturer that supplies the ordered product, and the ordered product is visited at a home delivery agent. A delivery agent terminal installed at the delivery agent that delivers the ordered item to the recipient, and issues an invoice and a receipt to confirm at the agent that the recipient has authority to receive the ordered item. And a means for performing the delivery of the ordered goods to the recipient in exchange for the bill and receipt. 8. The invoice / receipt issuing means is an automatic cash accounting unit for paying for the ordered goods, and when the consumer confirms that the ordered goods have been paid, the invoice / receipt issuance means. 8. A receipt is issued.
A home delivery agent terminal device described in 1. 9. The home agent terminal according to claim 8, wherein the automatic cash accounting unit accepts payment by cash, a prepaid card, a bank card, or a credit card. 10. A consumer receives a product ordered from an electronic store using a communication line from a wholesaler / manufacturer who supplies the ordered product, and places the ordered product at a location designated by the consumer. A first step of delivering the ordered product; and when the carrier arrives at the designated location of the consumer by bringing the ordered product, but the delivery of the ordered product to a recipient of the ordered product is not possible, A second step of bringing back the ordered goods and temporarily storing the ordered goods in a courier agent that delivers the ordered goods to the recipient; and a nearest courier agent from the carrier, the courier agent, or the electronic store. A third step of notifying the recipient of the storage in the store, and the recipient visiting the home delivery agent and in exchange for the bill and receipt issued by the bill and receipt issuing machine; Check with the delivery agent to see if you have the right to receive your order A fourth step of issuing an invoice and receipt; and a method for delivering mail-order products.