JP7164255B1 - Extended warranty system, server and program - Google Patents

Abstract

[Problems] To reduce the burden of managing and operating extended warranties on product sellers, and to enable operators, etc. who provide extended warranties to monitor the subscription status of extended warranties at the time of product purchase at any time. To provide an extended warranty system in which a purchaser of a product can easily subscribe to an extended warranty when purchasing a commodity. [Solution] An extended warranty system for providing an extended warranty against natural failure or property damage of a product, wherein a database capable of storing product information, purchase information, purchaser information, and warranty information is connected, and access to the database is provided. It has a server that can write and read product information, etc., and the server has an API linking means that can link with the EC site that sells the product. An extended warranty system that causes the server to execute a warranty application reception process for receiving a warranty application transmitted from a terminal of a purchaser of the product based on the extended warranty purchased with the product. [Selection drawing] Fig. 1

Description

Application of Article 30, Paragraph 2 of the Patent Act Website address 1 (publication material of certificate 1): https://jp. oaxis. com/ product page, for example, https://jp. oaxis. com/products/myfirstfone_r1 Website publication date: May 6, 2021 [Publications, etc.] Website address 2 (publication material of certificate 2): https://outlet. ace. jp/ product page, for example, https://outlet. ace. jp/collections/suitcase_carry-bag/products/04122 Website publication date: June 18, 2021 [Publications, etc.] Website address 3 (publication material of certificate 3): https://feiyu- tech. Each product page of shop/, for example, https://feiyu-tech. shop/collections/goodproducts/products/vlogpocket2 Website publication date: June 28, 2021 [Publications, etc.] Website address 4 (publication material of certificate 4): https://smile-honey. com/ product page, for example, https://smile-honey.com/ com/products/new-touch control-bluetooth5-0-wireless-earphone free shipping Website publication date: July 1, 2021 [Publications, etc.] Website address 5 (publication material of certificate 5) : https://www. Kaedear. com/ product page, for example, https://www. Kaedear. com/products/kaedear Kaedear-Motorcycle drive recorder-Motorcycle-Drive recorder-Overall waterproof-IP67-Waterproof-hdr Function-Super high image quality-3 inch-Compact-Monitor-Aluminum mount-Motorcycle-sony-starvis-Super night vision -Front and rear camera-1080p recording-2 million pixels-Constant recording-Parking monitoring-Impact-g sensor-150-Wide angle-wifi-Camera-Drive recorder-Motorcycle-Microphone-Remote control-gps-Integrated type etc., 2020 6 Facts stated in the submission of a certificate of exception to lack of novelty dated April 4

The present invention relates to an extended warranty system, a server, and a program for extended warranties of products.

2. Description of the Related Art Conventionally, it is known to manage information on products purchased by users in a server owned by a product sales business operator. For example, there is known a system in which product identification information and warranty information are stored in a management server, and warranty information is provided or a determination is made as to whether or not the warranty content can be fulfilled in response to a request from a user (Patent Document 1). .

In addition, there is known an extended warranty that provides free repairs for product failures that occur within a certain period of time after the manufacturer's warranty expires (Patent Document 2).

JP-A-2005-234981 JP 2018-032184 A

However, in the conventional guarantee systems such as Patent Documents 1 and 2, it is not possible for the operator or guarantee company that provides the extended warranty to monitor at any time whether the purchaser of the product has subscribed to the extended warranty at the time of purchasing the product. . Therefore, the product seller must report to the operator or guarantee company that the extended warranty has been purchased every month. It was necessary to claim the guarantee fee from the seller based on the guarantee fee of the extended warranty, and the management and operation of the extended warranty were complicated.

In addition, in the conventional on-demand extended warranty system that exists separately from the product sales site, when the purchaser of the product wants to join the extended warranty, It is necessary to go to the site where you can apply for the extended warranty, and to submit a document that proves the purchase of the product, such as a receipt or warranty card, to the site to link the product and the extended warranty. There is

Therefore, the burden of managing and operating the extended warranty on the product seller is reduced, and the operator or guarantee company that provides the extended warranty can monitor the subscription status of the extended warranty at the time of product purchase. There is a demand for an extended warranty system in which a purchaser of a product can easily subscribe to an extended warranty when purchasing the product.

The gist of the present invention is as follows.
(1) An extended warranty system for extending warranty against natural failure or physical damage of goods,
selected from the group consisting of product information that identifies the product, purchase information that identifies the purchase behavior of the product, purchaser information that identifies the purchaser of the product, and the product information, the purchase information, and the purchaser information A database capable of storing warranty information specifying the content of the extended warranty linked to at least one of the product information, the purchase information, the purchaser information, and the warranty information is connected to the database. Equipped with a writable and readable server,
The server has API linking means capable of linking with an EC site or a POS cash register that sells the product,
Receiving a warranty application transmitted from a terminal of a purchaser of the product based on the extended warranty purchased together with the product at the EC site or the POS cash register through the API linkage to the EC site or the POS cash register processing;
(A) Based on the warranty application, it is possible to purchase the same product or a substitute product as the product at the EC site or the POS register through the API linkage, free of charge or at a partial cost, and the product at no charge or at a partial cost. Coupon code issuance application processing for applying for issuance of a coupon code that can be repaired or that at least part of the purchase price of the product can be refunded;
Coupon code reception processing for receiving the coupon code created at the EC site or POS cash register based on the issuance application through the API linkage, and coupon code transmission processing for transmitting the received coupon code to the purchaser's terminal,
(B) Based on the guarantee application, pseudo-order information transmission processing for sending pseudo-order information for the same product or a substitute product to the EC site or POS cash register through the API linkage, or (C) the guarantee application based on, to the terminal of the seller of the product that uses the API-linked EC site or POS cash register, to send the same product or a substitute product to the purchaser, or to send the product and a repair request notification process for notifying that the server should be repaired.
(2) The extended warranty system according to (1) above, wherein the product information includes at least one selected from the group consisting of the manufacturer, product name, model number, and product code of the product.
(3) The above (1) or (2), wherein the purchase information includes the ID of the EC site or the POS cash register, and the purchase ID of the product including the date of purchase of the product and the purchase price of the product. The extended warranty system described in .
(4) The purchaser information includes the following (A) to (H):
(A) an ID given to the purchaser;
(B) the purchaser's email address, SNS address, or a combination thereof;
(C) telephone number of said purchaser;
(D) the name of the purchaser;
(E) the purchaser's date of birth;
(F) the purchaser's address;
(G) the purchaser's health insurance card number; and (H) the purchaser's My Number. system.
(5) The warranty information includes the type of warranty including replacement of the product, repair of the product, or refund of at least a portion of the purchase price of the product, failure mode covered by the product warranty, warranty period, and warranty fee. , warranty number, or a combination thereof.
(6) The warranty application receiving process determines whether or not the warranty number or the purchaser information included in the warranty application matches the warranty number or the purchaser information stored in the database. The extended warranty system according to any one of (1) to (5) above, including causing the server to execute.
(7) The extended warranty system according to (6) above, wherein the purchaser information includes the purchaser's e-mail address or telephone number.
(8) When applying for issuance of a coupon code that allows the purchase of a product identical to the product or a substitute product free of charge or at a partial cost, the server sends the product information, The extended warranty system according to any one of (1) to (7) above, including transmitting coupon code information including the purchase information and the purchaser information.
(9) Based on the purchase price of the product and the warranty fee of the purchased extended warranty stored in the database, the server determines the ratio of the warranty fee of the purchased extended warranty to the purchase price of the product. The extended warranty system according to any one of the above (1) to (8), which performs an aggregation process of aggregating.
(10) The server executes a calculation process for calculating the subscription rate of the extended warranty for each product based on the number of purchased products and the number of purchased extended warranties stored in the database. The extended warranty system according to any one of (1) to (9) above.
(11) The server calculates the damage ratio for each product based on the number of applications for extended warranty for each product stored in the database, the number of fulfilled extended warranties for each product, or a combination thereof. The extended warranty system according to any one of (1) to (10) above, which executes calculation processing.
(12) the server
Calculation processing for calculating the participation rate of the extended warranty for each product based on the number of purchased products and the number of purchased extended warranties stored in the database; a calculation process for calculating a damage ratio for each product based on the number of extended warranty applications, the number of fulfilled extended warranties for each product, or a combination thereof;
any one of the above (1) to (11), wherein a change process for changing the warranty fee for each product based on the subscription rate, the damage rate, and the warranty fee of the purchased extended warranty; Extended warranty system as described.
(13) A server in an extended warranty system for extending warranty against natural failure or physical damage of goods,
selected from the group consisting of product information that identifies the product, purchase information that identifies the purchase behavior of the product, purchaser information that identifies the purchaser of the product, and the product information, the purchase information, and the purchaser information connected to a database capable of storing warranty information specifying the contents of the extended warranty linked to at least one
writing and reading means for writing and reading the product information, the purchase information, the purchaser information, and the warranty information to the database;
API linking means capable of linking with an EC site or a POS cash register that sells the product;
Receiving a warranty application transmitted from a terminal of a purchaser of the product based on the extended warranty purchased together with the product at the EC site or the POS cash register through the API linkage to the EC site or the POS cash register a processing means;
(A) Based on the warranty application, it is possible to purchase the same product or a substitute product as the product at the EC site or the POS register through the API linkage, free of charge or at a partial cost, and the product at no charge or at a partial cost. Coupon code issuance application processing means for applying for issuance of a coupon code that can be repaired or that at least part of the purchase price of the product can be refunded;
Coupon code reception processing means for receiving the coupon code created by the EC site or the POS cash register based on the issuance application through the API linkage, and coupon code transmission processing for transmitting the received coupon code to the purchaser's terminal. means,
(B) Based on the guarantee application, pseudo-order information transmission processing means for sending pseudo-order information of the same product or a substitute product to the EC site or POS cash register through the API linkage, or (C) the guarantee. Based on the application, the terminal of the seller of the product using the API-linked EC site or POS cash register is notified to send the same product or a substitute product to the purchaser, or the product is sent. and repair request notification processing means for notifying to repair.
(14) To the server in the extended warranty system for extending the warranty against natural failure or property damage of the product,
product information specifying the product, purchase information specifying the act of purchasing the product, purchaser information specifying the purchaser of the product, and the product information, the purchase information, and a process of writing and reading warranty information specifying the content of the extended warranty linked to at least one selected from the group consisting of the purchaser information;
Warranty application reception processing for receiving a warranty application transmitted from the terminal of the purchaser of the product based on the extended warranty purchased together with the product at the EC site or POS cash register through API linkage to the EC site or POS cash register When,
(A) Based on the warranty application, it is possible to purchase the same product or a substitute product as the product at the EC site or the POS register through the API linkage, free of charge or at a partial cost, and the product at no charge or at a partial cost. Coupon code issuance application processing for applying for issuance of a coupon code that can be repaired or at least part of the purchase price of the product can be refunded;
Coupon code reception processing for receiving the coupon code created at the EC site or POS cash register based on the issuance application through the API linkage, and coupon code transmission processing for transmitting the received coupon code to the purchaser's terminal,
(B) Based on the guarantee application, pseudo-order information transmission processing for sending pseudo-order information of the same product or a substitute product to the EC site or POS cash register through the API linkage, or (C) the guarantee application Based on the above, notify the terminal of the seller of the product that uses the API-linked EC site or POS cash register to send the same product or a substitute product to the purchaser, or repair the product A program for executing repair request notification processing and

According to the present invention, the burden of managing and operating the extended warranty is reduced for the seller of the product, and the operator or guarantee company that provides the extended warranty can constantly monitor the status of subscription to the extended warranty at the time of purchase of the product. It is possible to provide an extended warranty system in which a product purchaser can easily subscribe to the extended warranty.

FIG. 1 is a schematic diagram showing an example of this extended warranty system. FIG. 2 is a display example of an EC site that displays products and extended warranties in association with the extended warranty system and API. FIG. 3 is a display example of a state in which the extended warranty system and the API are linked, and the product and the extended warranty are placed in the cart of the EC site. FIG. 4 is an example of a graph obtained by summarizing monthly extended warranty subscription rates, damage rates, and warranty fees obtained by the extended warranty system.

The present disclosure is an extended warranty system for extending warranty against natural failure or property damage of goods,
selected from the group consisting of product information that identifies the product, purchase information that identifies the purchase behavior of the product, purchaser information that identifies the purchaser of the product, and the product information, the purchase information, and the purchaser information A database capable of storing warranty information specifying the content of the extended warranty linked to at least one of the product information, the purchase information, the purchaser information, and the warranty information is connected to the database. Equipped with a writable and readable server,
The server has API linking means capable of linking with an EC site or a POS cash register that sells the product,
Receiving a warranty application transmitted from a terminal of a purchaser of the product based on the extended warranty purchased together with the product at the EC site or the POS cash register through the API linkage to the EC site or the POS cash register processing;
(A) Based on the warranty application, it is possible to purchase the same product or a substitute product as the product at the EC site or the POS register through the API linkage, free of charge or at a partial cost, and the product at no charge or at a partial cost. Coupon code issuance application processing for applying for issuance of a coupon code that can be repaired or that at least part of the purchase price of the product can be refunded;
Coupon code reception processing for receiving the coupon code created at the EC site or POS cash register based on the issuance application through the API linkage, and coupon code transmission processing for transmitting the received coupon code to the purchaser's terminal,
(B) Based on the guarantee application, pseudo-order information transmission processing for sending pseudo-order information for the same product or a substitute product to the EC site or POS cash register through the API linkage, or (C) the guarantee application based on, to the terminal of the seller of the product that uses the API-linked EC site or POS cash register, to send the same product or a substitute product to the purchaser, or to send the product The object is an extended warranty system that causes the server to execute repair request notification processing for notifying repair.

According to this system, since API (application programming interface) can be linked to EC sites or POS cash registers (hereinafter also referred to as EC sites, etc.), sellers of products on EC sites, etc. (hereinafter referred to as sellers ) can easily introduce an extended warranty system to e-commerce sites and the like.

In addition, after introducing this system to an EC site or the like, the seller does not need to manage and operate the extended warranty, and can easily provide the extended warranty linked to the product. In addition, according to this system, sellers can expect an increase in sales by receiving a portion of the premium for the extended warranty, and an improvement in after-sales service satisfaction for purchasers of products.

According to this system, a purchaser of a product on an EC site or the like (hereinafter also simply referred to as a purchaser) can easily subscribe to an extended warranty tied to the product. The purchaser can purchase the extended warranty by paying the price (guarantee fee) for the extended warranty in the same EC site or the like as when purchasing the product. Via an EC site or the like, the seller can receive the product price (purchase price) and at least part of the guarantee fee from the purchaser. The operator of this system or the guarantor company of the extended warranty (hereinafter also referred to as the operator, etc.) can receive the rest of the guarantee fee from the seller.

In addition, the purchaser can easily apply for an extended warranty at any time from the purchaser's terminal to this system, and can receive the guarantee from an EC site or the like linked to this system via an API.

That is, according to this system, the purchaser can complete the procedure for subscribing to the extended warranty from the purchaser's terminal on the EC site or the like linked with the system via API. (Hereinafter, also referred to as failure, etc.), by submitting a warranty application to this system from a purchaser's terminal, it is possible to receive a guarantee from an EC site or the like linked to this system via an API. Thus, according to this system, the purchaser uses the purchaser's terminal to join the extended warranty, apply for the extended warranty, and receive the performance of the extended warranty. It can be completed on an EC site or the like.

The EC site with which the present system can cooperate with API is not particularly limited, and API cooperation with various EC sites, preferably an EC site built with a cloud service or a cart system of an EC site, is possible. The POS cash register with which this system can cooperate with API is not particularly limited, and API cooperation with various POS cash registers is possible. Therefore, this system can be easily incorporated into various EC sites or POS cash registers. Sellers may arbitrarily link the API provided by this system with EC site cart systems, payment services, security systems, order management systems, e-mail distribution systems, customer management systems, POS cash register core systems, etc. can be done.

In the present application, an EC site means a website that conducts e-commerce (electronic commerce), and includes online shop sites (websites where you can shop), net auction sites, content distribution sites, online trade sites, and the like. , preferably an online shop site.

The EC site can be a mall-type site or an in-house EC site. A mall-type site is a shopping site to which a large number of sales businesses are affiliated, such as Amazon (registered trademark), Rakuten Ichiba (registered trademark), and Yahoo! shopping (registered trademark) and the like. EC site cart systems include shopify (registered trademark), MakeShop (registered trademark), futureshop (registered trademark), EC CUBE (registered trademark), and ebisumart (registered trademark). Examples of POS cash registers include Smaregi (registered trademark). The in-house EC site is a shopping site operated by a single seller, and includes UNIQLO (registered trademark), Apple (registered trademark), MUJI (registered trademark), and the like.

In the present application, a POS cash register means a cash register having a POS (Points of Sales) function. At the POS cash register, it is possible to grasp hot-selling products, manage inventory, and cooperate with an order entry system, etc., at the same time as accounting work.

FIG. 1 shows a schematic diagram representing an example of an extended warranty system 10 of the present disclosure. The extended warranty system 10 has a server 1 and a database 2 .

The database 2 stores product information that identifies the purchased product, purchase information that identifies the act of purchasing the product, and purchaser information that identifies the purchaser of the product. The database 2 also stores warranty information specifying the content of the extended warranty linked to at least one selected from the group consisting of product information, purchase information, and purchaser information.

The server 1 is connected to the database 2 and is capable of writing and reading product information, purchase information, purchaser information, and warranty information to the database 2 . The connection form of the database 2 connected to the server 1 is not particularly limited. It may be embedded in a server, or it may be contained in another server or cloud server connected to a communication network such as the Internet.

The server 1 is connected to a communication network such as the Internet, and is capable of transmitting and receiving data to and from an EC site or a POS cash register 3 (hereinafter also referred to as an EC site or the like 3) and a product purchaser terminal 4. and a processing unit. The purchaser terminal 4 is a terminal owned by the purchaser, and may be a mobile terminal such as a smart phone, a tablet, a personal computer, or an information terminal. The purchaser terminal 4 can be connected to the server 1 and the EC site 3 via a network. In this application, the applicant for the extended warranty may be the same as the purchaser of the product, or may be a person representing the purchaser or a person to whom the right to receive the extended warranty has been transferred from the purchaser. Therefore, in the present application, the purchaser is a concept that includes not only the purchaser himself but also an agent or a transferee of rights. It is a concept that includes the terminal of a person to whom the right to receive an extended warranty has been transferred from the purchaser.

The storage unit stores programs such as driver programs, operating system programs, and application programs. The storage unit may store product information, purchase information, purchaser information, and warranty information to be sent and received.

The processing unit has one or more processors and their peripheral circuits. The processing unit comprehensively controls the overall operation of the server, and is, for example, a CPU (Central Processing Unit). The processing unit transmits and receives product information, purchase information, purchaser information, and warranty information, stores (registers) product information, purchase information, purchaser information, and warranty information in a database, and stores product information in the database. , purchase information, purchaser information, and warranty information, the operations of the communication unit, the storage unit, and the database 2 can be controlled so that various tallies are performed.

The processing unit executes various processes based on programs (driver program, operating system program, application program, etc.) stored in the storage unit. Also, the processing unit can execute a plurality of programs (application programs, etc.) in parallel. The database may be a storage unit of a server.

The server 1 has an API linking means capable of linking with an EC site 3 and the like. You can operate an extended warranty at Since the server 1 of this system and the EC site 3 can link product information, product purchase information, purchaser information, and/or warranty information via API, the seller can combine the product and the extended warranty. You don't have to do any binding work.

The product information is information specifying the purchased product, and preferably includes at least one selected from the group consisting of the product manufacturer, product name, model number, and product code.

The purchase information is information specifying a purchase action, and preferably includes an ID of an EC site, etc., and a purchase ID of a product including the date of purchase of the product and the purchase price of the product. The purchase information may further include the URL of the EC site where the product was purchased.

The purchaser information is information that identifies the purchaser, preferably the following (A) to (H):
(A) an ID given to the purchaser;
(B) the purchaser's email address, SNS address, or a combination thereof;
(C) telephone number of said purchaser;
(D) the name of the purchaser;
(E) the purchaser's date of birth;
(F) the purchaser's address;
(G) the purchaser's health insurance card number; and (H) the purchaser's My Number.

More preferably, the purchaser information includes (A) an ID given to the purchaser, (B) the purchaser's email address or (C) the purchaser's telephone number, (D) the purchaser's name, (E) the purchaser's date of birth; and (F) the purchaser's address.

The warranty information is information specifying the content of the extended warranty, preferably the type of warranty including replacement of the product, repair of the product, or at least partial refund of the price of the product, the failure mode for which the product is guaranteed, and the warranty. Include term, warranty fee, warranty number, or a combination thereof.

The failure mode covered by the warranty is a failure mode covered by an extended warranty for products purchased at an EC site or the like, and can be a natural failure or physical damage. Spontaneous failures are failures that occur while the product is being used properly in accordance with the user's manual or the manufacturer's warranty regulations. This is a necessary failure. Property damage is not a symptom caused from inside the product itself, but a failure caused by unforeseen and sudden external factors such as damage, external pressure, water exposure, etc. Loss, theft, natural disasters such as earthquakes. It also includes breakdowns caused by landslides. The failure mode covered by the warranty can be arbitrarily determined by the seller for each product. Failures due to natural disasters such as earthquakes may be excluded from the scope of warranty, and all natural failures and physical damages may be subject to compensation.

The failure mode to be guaranteed may also be that a product purchased from an e-commerce site or the like does not turn on, has no sound, does not display video, has distorted video, does not move, and the like.

The types of guarantee include exchange of goods purchased on an EC site or the like, repair of goods, or refund of at least part of the price of goods. At least a portion of the price of the goods may be between more than 0% and 100% of the price of the goods, for example a 50% refund or a 100% refund. The warranty type may be uniform for each product at the time of warranty application, or may be determined based on the failure mode.

The warranty period of the extended warranty is a period starting from the day following the expiration date of the manufacturer's warranty of the product, and can be, for example, monthly or yearly.

The method of API linkage between the server 1 and the EC site 3 is not particularly limited. A method of storing authentication information such as an authentication code of the EC site 3 in the server 1 or the database 2 using the external system cooperation function of method or the like.

When this system is incorporated into the EC site 3, various authorizations are given by the EC site 3. The authority may include authority to obtain product information, authority to obtain purchase information, authority to issue coupons to purchase the same product or a substitute product for free, and the like.

Through API cooperation, the server 1 can acquire product information from the EC site 3 and product purchase information received by the EC site 3 and store the information in the database 2 . In API linkage, preferably, an SDK (Software Development Kit) is incorporated into the EC site or the like 3 . By incorporating the SDK, the seller can adjust the display of the extended warranty button on the EC site or the like 3.

Extended warranty operations preferably include creating extended warranty plans, applying (purchasing) extended warranties, canceling extended warranties, claiming warranties, accepting warranty claims, fulfilling warranties, and changing prices for extended warranties. be

Creating an extended warranty plan can be done from the server 1 . The extended warranty plan preferably includes the failure mode covered, the warranty period, the warranty type, and the warranty fee. Warranty types include product replacement, product repair, or at least a partial refund of the product price. In this application, exchange of goods means that the same goods or alternative goods can be purchased free of charge or at a partial cost. Free means no additional financial burden on the purchaser.

The warranty plan for the extended warranty provided through this system can be customized as desired by sellers such as EC sites. The guarantee plan includes, for example, setting a low guarantee charge when the failure mode described later is a spontaneous failure, and setting a high guarantee charge when the failure mode is property damage.

An application (purchase) for an extended warranty can be made by the purchaser on the EC site or the like 3 using the purchaser terminal 4 . The purchaser terminal 4 connected to the network allows the user to select and purchase the extended warranty tied to the product on the EC site 3 or the like. When the purchased product is cooled off, the seller can cancel the extended warranty on the EC site 3 or the like.

According to this system, the purchase button for the product and the purchase button for the extended warranty are displayed on the same screen of the EC site, etc. 3 so that the user can easily apply for the extended warranty linked to the product. can be done. The link between the product and the warranty content of the extended warranty is preferably performed by linking the product code given to the product and the ID of the EC site or the like. When the extended warranty is purchased, the associated product code and EC site ID are further associated with warranty information, preferably a warranty number.

According to this system, an extended warranty button displaying the warranty period and the application fee can be displayed on an EC site or the like that displays the product. In Fig. 2, the product image and the extended warranties that can be subscribed, "1 year warranty - 1,000 yen", "2 years warranty - 2,000 yen", and "3 years warranty - 3,000 yen". A display example of an EC site or the like in which "2 years warranty-¥2,000" is displayed is shown. You can purchase an extended warranty with your product by selecting the Extended Warranty button and clicking the "Add to Cart" button or the "Buy Now" button in the same manner as when purchasing a product. can.

The purchaser can use the purchaser terminal 4 to purchase the price of the extended warranty (guarantee fee) in the cart of the EC site or the like 3 in the same manner as the product price. According to this system, the settlement of the payment of the guarantee fee for the extended warranty by the purchaser of the product can be completed within the EC site 3, like the settlement of the payment of the price of the product. FIG. 3 shows a display example of a state in which one headphone of 11,000 yen, which is a product, and one one-year warranty of 1,000 yen, which is an extended warranty, are placed in the cart of the EC site or the like 3 .

The purchaser can select the type of extended warranty according to the product to be purchased from the purchaser terminal 4 in the shopping cart on the EC site or the like 3 . The purchaser can also select the number of extended warranties in the range of 1 or 2 or more according to the number of products to be purchased from the purchaser terminal 4 in the shopping cart on the EC site or the like 3 .

Preferably, the server 1 acquires the warranty information of the extended warranty purchased (subscribed) by the purchaser on the EC site or the like 3 from the purchaser terminal 4, together with the product information, the purchaser information, and the purchase information, through API linkage, Stored in the database 2. The guarantee information includes guarantee type and guarantee fee.

The purchase of the extended warranty by the purchaser terminal 4 can be completed on the EC site 3 or the like. Purchaser information can be input to the EC site 3 when purchasing an extended warranty at an EC site or the like where the product is purchased for the first time or at an EC site or the like where purchaser information is not registered.

The purchaser information is the purchaser's contact information, such as the purchaser's name, e-mail address, telephone number, and address. The address can be the country, address, and name or name, and can be any address at which the purchaser can be contacted, such as the address where the purchaser resides, billing address, etc. The contact information is preferably the purchaser's email address or mobile phone number. Purchaser information can be stored in an EC site or the like.

Payment of the guarantee fee for the extended guarantee can be made by any desired method such as credit card, electronic money, or cash.

For example, after entering purchaser information and credit card information or electronic money information, clicking a button such as "pay now" on the EC site 3 can complete the purchase of the extended warranty together with the product.

When the purchase of the product is completed, an e-mail confirming the details of the purchase of the product can be sent from the EC site or the like 3 to the e-mail address entered as the purchaser information. In the confirmation email, the purchase number can be displayed along with the purchaser information, product delivery address information, purchased product, purchased extended warranty, warranty charges for the product and extended warranty, shipping charges, and taxes.

When the purchase of the extended warranty is completed together with the purchase of the product, an e-mail notifying of subscription to the extended warranty can also be sent to the e-mail address entered as the purchaser information. In the notification mail of joining the extended warranty, product information, purchase information, purchaser information, warranty information, or a combination thereof can be included, preferably warranty number, warranty fee, product name, product photo or image, warranty The type, warranty period, warranty details, a link (URL) to view them, or a combination thereof may be displayed.

When purchasing a plurality of certain products, it is possible to decide from the purchaser terminal 4 on the EC site or the like 3 whether or not to attach an extended warranty to some or all of them. For example, when purchasing three of the same product, the number of extended warranties can be set to three, and the extended warranty can be attached to all three products. Also, for example, when purchasing three of the same product, the number of extended warranties can be set to two, and the extended warranty can be attached to two of the three products. By linking the serial number and the extended warranty for each product, it is possible to manage by linking the extended warranty to each product even if the same product is purchased multiple times. The purchaser can apply for a warranty from the purchaser terminal 4 based on the purchased extended warranty when the purchased product breaks down.

The server 1 executes warranty application reception processing for receiving a warranty application transmitted from the purchaser terminal 4 based on the extended warranty purchased together with the product on the EC site 3 by API linkage with the EC site 3. do.

The warranty application reception process includes having the server 1 receive the warranty application transmitted from the purchaser terminal 4 and cause the database 2 to execute the warranty application registration process. When the server 1 registers that the warranty application has been made in the database 2, the server 1 can notify the purchaser terminal 4 that the warranty application has been accepted. Since the server 1 can receive the warranty application transmitted from the purchaser terminal 4 at any time, the warranty application can be received quickly.

The purchaser can make a warranty application based on the purchased extended warranty from the purchaser terminal 4 when the product has a spontaneous failure or physical damage. A warranty application can be made by transmitting warranty contract information from the purchaser terminal 4 to the server 1 .

A warranty application can be made from a warranty application screen provided by the server 1 via the purchaser terminal 4, for example, a warranty application form or a chatbot. For example, by clicking the warranty application button displayed in the extended warranty subscription notification mail sent from the server 1 to the purchaser terminal 4 when subscribing to the extended warranty, or by clicking the warranty number displayed in the notification mail, the warranty You can transition to the application screen.

A warranty claim may be made with warranty contract information including a warranty number, purchaser information, or a combination thereof included in the warranty claim. A warranty application can be made by inputting the warranty contract information from the purchaser terminal 4 and sending it to the server 1 on the warranty application screen.

The warranty application reception process preferably causes the server 1 to determine whether or not the warranty number or purchaser information included in the warranty application matches the warranty number or purchaser information stored in the database. include. If the warranty number or purchaser information is confirmed to match, the server 1 can approve the warranty application and notify the purchaser terminal 4 that the warranty application has been approved.

If the warranty number or purchaser information included in the warranty application does not match the warranty number or purchaser information stored in the database, the server 1 determines that the purchased extended warranty (warranty contract) cannot be found and makes an inquiry. The destination can be notified to the purchaser terminal 4 . The contact can be an email address, phone number, or a combination thereof.

Purchaser information preferably includes the purchaser's email address or phone number.

Preferably, in the warranty application reception process, when a warranty application transmitted from the purchaser terminal 4 is received, the server 1 purchases one or more product information linked to the warranty contract information stored in the database 2. including displaying on the user terminal 4. When the product information displayed on the purchaser terminal 4 is selected, it is possible to input or select the date when the failure occurred (hereinafter also referred to as failure date), the contents of the failure such as natural failure or property damage.

In the warranty application reception process, preferably, when the warranty application sent from the purchaser terminal 4 is received, the server 1 is notified whether there is any change in the purchaser information such as the e-mail address registered in the database 2. to the purchaser terminal 4. A reply can be sent from the purchaser terminal 4 to the server 1 in response to the confirmation notice. For example, when a warranty application is made with a warranty number, the server 1 sends a notification to the purchaser terminal 4 via e-mail or chatbot to confirm whether there is any change in the purchaser information. By replying to the sent email or by entering information on the website or chatbot linked to the email, you can reply whether or not the purchaser information has been changed and the changed purchaser information.

When the server 1 receives a reply that the purchaser information has not been changed, the server 1 can send an e-mail to the e-mail address registered in the database 2 notifying that the warranty application has been accepted. When the server 1 receives a change in the purchaser information and the changed purchaser information, the changed purchaser information is registered in the database 2, and the server 1 is included in the changed purchaser information. An email may be sent to the email address acknowledging that the warranty claim has been accepted.

The warranty application receiving process is preferably a process of judging whether the server 1 accepts the warranty application sent from the purchaser terminal 4 based on the contents of the warranty application and the extended warranty data stored in the database 2. including running The server 1 can accept the warranty application when the content of the transmitted warranty application and the data of the extended warranty stored in the database 2 match, and reject the warranty application when they do not match. be able to. When the server 1 accepts the warranty application, the server 1 can notify the purchaser terminal 4 that the warranty application has been accepted. can be notified. When rejecting the warranty application, the purchaser terminal 4 can be notified of the e-mail address, telephone number, or a combination thereof (same hereafter).

The warranty application receiving process preferably includes causing the server 1 to determine whether the failure date included in the warranty application is within the warranty period of the warranty information stored in the database 2 . When the server 1 determines that the failure date is within the warranty period, the server 1 can accept the warranty application and notify the purchaser terminal 4 that the warranty application has been accepted. When the server 1 determines that the warranty period has expired, the server 1 can reject the warranty application and notify the purchaser terminal 4 that the warranty application has been rejected because the warranty period has expired.

The warranty application reception process preferably causes the server 1 to execute a determination process as to whether or not the content of the failure or the like included in the warranty application is a failure mode covered by the extended warranty stored in the database 2. include. When the server 1 determines that the content of the failure or the like is a failure mode covered by the warranty, the server 1 can approve the warranty application and notify the purchaser terminal 4 that the warranty application has been approved. When the server 1 determines that the failure mode is not covered by the warranty, the server 1 can reject the warranty application and notify that the warranty application has been rejected because the failure mode is not covered by the warranty.

The warranty application reception process preferably includes having the server 1 transmit to the purchaser terminal 4 a link or an information code for returning the defective product. By clicking on the link or reading the information code, it is possible to transition to the delivery company's site. You can go to the delivery company's website and follow the procedures to return the defective product.

The information code is preferably a one-dimensional code, a two-dimensional code, or a combination thereof. The one-dimensional code is preferably a barcode of CODE39, CODE128, JAN, EAN, UPC, NW-7, ITF, or a combination thereof. The two-dimensional code is preferably matrix code or stack code. The matrix code is preferably QR Code®, Micro QR Code®, SP Code, VeriCode, MaxiCode, CP Code, DataMatrix, DataMatrix ECC200, Code1, AztecCode, Intacta Code, Card e, or Chameleon Code. The stack code is preferably PDF417, MicroPDF417, Code49, Code16K, Codablock, SuperCode, Ultra Code, RSS Composite, or AztecMesa.

When the server 1 executes the guarantee application reception process, preferably when it executes the guarantee application reception process and the guarantee application acceptance process, the server 1 performs (A) coupon code issuance application process, coupon code reception process, and coupon code transmission process, which will be described later. , (B) pseudo-order information transmission processing, or (C) repair request notification processing can be executed.

(Coupon code issuance application processing, coupon code reception processing, and coupon code transmission processing)
Based on the warranty application, the server 1 can purchase (also referred to as exchange) the same product or a substitute product as the faulty product free of charge or at a partial cost to the EC site 3 by linking with the API. Coupon code issuance application processing can be executed for applying for issuance of a coupon code that can be repaired free of charge or at a partial cost, or that can refund at least a portion of the purchase price of a faulty product. If the EC site or the like 3 is an ASP cart system having an API capable of externally issuing a coupon code, the server 1 can execute coupon code issue application processing. A substitute product is a similar product of equal value or less that can be purchased with a coupon code when the same product is not sold on an EC site, etc., and is one or more types of products displayed on the purchaser terminal 4. You can choose an alternative product from

Coupon codes are coupons that can be used to purchase the same or replacement product as the damaged product free of charge or at a partial cost, coupons that can be used to repair the damaged product free of charge or at a partial cost, or purchase of the damaged product. It is a coupon that allows at least part of the price to be refunded. Repair may include returning the defective product for repair or sending a repair kit to the applicant. Refunds can be made, for example, by providing a coupon code, electronic money, cash, or the like equivalent to 50% or 100% of the product price.

Coupon code issuance application processing includes sending coupon conditions including purchasable products, maximum available price, available period, or a combination thereof from the server 1 to the EC site or the like 3 through API linkage. The EC site or the like 3 creates a coupon code based on the coupon conditions included in the coupon code issuance application received through API cooperation, and the created coupon code is transmitted to the server 1 . The server 1 transmits the transmitted coupon code to the purchaser terminal 4 . Coupon delivery to the purchaser terminal 4 from the coupon code issuance application is automatically performed via API cooperation.

The server 1 executes a coupon code reception process for receiving a coupon code created by an EC site or the like 3 based on a coupon code issuance application through API cooperation.

The server 1 executes coupon code transmission processing for transmitting the received coupon code to the purchaser terminal 4 .

As described above, in this system, the server 1 causes the EC site or the like 3 to issue a coupon code that can be used at the EC site or the like 3 via the API, and transmits the issued coupon code to the purchaser terminal 4 . The coupon code sent to purchaser terminal 4 preferably includes a link to a cart screen such as an EC site. By clicking the coupon code including the above link, the user can transition to the cart screen of an EC site, etc., and easily perform procedures for exchanging the product, repairing the product, or refunding the price of the product.

The purchaser uses the coupon code sent to the purchaser terminal 4 to purchase the same product or a substitute product as the faulty product at the EC site where the product was purchased last time, free of charge or at partial cost. , you can request the repair of the faulty product free of charge or at a partial cost, or receive at least a partial refund of the purchase price of the faulty product.

If the warranty type is replacement, the purchaser can repurchase the same product or a substitute product from the same EC site or the like free of charge or at a partial cost. In this way, the present system causes the purchaser terminal 4 to access the same EC site again, so it can contribute to the creation of repeaters. The operator, etc. of this system may bear all or part of the price for the same product or alternative product.

An embodiment is described where the warranty type is replacement. After executing the warranty application receiving process, the server 1 can transmit to the purchaser terminal 4 that the warranty application has been accepted, and can display a button for arranging replacement on the purchaser terminal 4 . The button for arranging exchange may have a link that transitions to a screen in which the shipping address of the exchange product can be entered.

When the exchange arrangement button is pressed, a screen for inputting or confirming the shipping address of the exchange product is displayed on the purchaser terminal 4 . The screen for input or confirmation can be the same as the screen for input or confirmation of the delivery address at the time of purchasing a normal commodity, except that the commodity price is displayed as 0 yen or reduced. By entering or confirming your shipping address and clicking the Proceed to Payment button, you will be able to complete the shipping arrangements for your replacement product.

An embodiment is described where the warranty type is repair. After executing the warranty application reception process, the server 1 transmits to the purchaser terminal 4 that the warranty application has been accepted, and sends a link or information code for returning the defective product for repair to the purchaser terminal 4. can be displayed. By clicking on the link or reading the information code, it is possible to transition to the delivery company's site. On the site of the delivery company, procedures can be taken to return the faulty product to the operator of this system or a repair company entrusted by the operator.

If the type of warranty is repair, the operator of this system or a repair company entrusted by the operator inspects the defective product. Approval processing of the application may be executed. Determination of whether or not the failure or the like is covered by warranty can be made by determining whether or not the content of the failure or the like is covered by the warranty and/or whether or not the failure or the like is as requested.

The warranty fee for the extended warranty paid by the purchaser of the product can be electronically deposited into the seller's account via an EC site or the like. A portion of the extended warranty premium electronically credited to the seller's account may be electronically credited to the system operator's account and/or the guarantee company's account.

The server 1 can transmit a bill requesting at least part of the warranty fee to the seller terminal 5 such as an EC site based on the warranty fee of the extended warranty stored in the database 2 . Based on the invoice sent to the seller terminal 5, the seller can electronically deposit the billed amount into the account of the operator of this system and/or the account of the guarantee company.

Preferably, the server 1 sends product information, purchase information, and purchaser information to the EC site or the like 3 through API linkage in order to apply for issuance of a coupon code that allows the purchase of the same product or a substitute product free of charge or at a partial cost. including sending coupon code information.

(Pseudo order information transmission processing)
Based on the warranty application, the server 1 can execute pseudo-order information transmission processing for sending pseudo-order information of the same product or a substitute product to the failed product or the like to the EC site 3 through API linkage. When the EC site 3 is an ASP cart system that has an API for creating order information, the pseudo order information transmission processing means that the server 1 acts on behalf of the applicant for the extended warranty to the EC site 3 through API linkage, and the failure, etc. This includes performing the process of purchasing the same product as the purchased product or a substitute product.

(Repair request notification processing)
Based on the warranty application, the server 1 notifies the terminal 5 of the seller who uses the API-linked EC site 3 to send the same product or a substitute product to the purchaser, or It is possible to execute a repair request notification process for notifying that the product should be repaired.

The server 1 preferably performs a process of registering fulfillment information of the extended warranty in the database 2 . Fulfillment information may include a pre-warranty or post-warranty fulfillment status, repair, replacement, or refund procedures, and the cost of warranty fulfillment. Fulfillment Information may also include information about the status of coupon codes issued or prior to issuance, status information of pseudo order information submissions before or after processing pseudo order information submissions, or processing of repair request notifications before or after processing. may include status information for the repair order notification. For example, on a monitor that the server 1 may have, an active coupon code issue button having a display such as "issue" may be displayed before the coupon code is issued. When the operator of this system clicks the coupon code issue button, the server 1 executes the coupon code issue application process, creates a coupon code worth, for example, 12,000 yen via the API, and sends it to the purchaser terminal 4. .

The server 1 can continuously acquire data on product purchases and extended warranty subscriptions performed at the EC site or the like 3 through API linkage, and store the acquired data in the database 2 . Based on the above data, the server 1 can ascertain, at any time, the ratio of the guarantee fee to the sales of the product, the subscription rate of the extended warranty for each product, the damage ratio for each product, etc., and review the guarantee fee, for example, Guarantee fees may be amended from time to time so as to maximize the premium for extended warranties against sales.

Preferably, the server 1 sums up the ratio of the warranty fee of the purchased extended warranty to the purchase price of the merchandise based on the purchase price of the merchandise and the warranty fee of the purchased extended warranty stored in the database 2.例文帳に追加According to this system, it is possible to ascertain at any time whether or not an extended warranty is purchased at the same time when a product is purchased on an EC site or the like, and it is possible to at any time ascertain the ratio of the guarantee fee to the sales of the product.

Preferably, the server 1 calculates the extended warranty subscription rate for each product based on the number of purchased products and the number of purchased extended warranties stored in the database 2 . According to this system, the number of products purchased on an EC site and the number of extended warranties purchased can be ascertained at any time, and the subscription rate of extended warranties for each product can be ascertained at any time.

Preferably, the server 1 calculates the damage rate for each product based on the number of extended warranty applications for each product stored in the database 2, the number of fulfilled extended warranties for each product, or a combination thereof. According to this system, it is possible to grasp the number of applications for extended warranty for each product purchased on EC sites, etc., the number of fulfillment of extended warranty for each product, or a combination of these at any time. can grasp.

Preferably, the server 1 changes the warranty fee for each product based on the subscription rate of the extended warranty for each product, the damage rate for each product, and the warranty fee for the purchased extended warranty stored in the database 2. According to this system, it is possible to ascertain at any time the participation rate of the extended warranty for each product purchased on an EC site, etc., the damage rate for each product, and the warranty fee for the purchased extended warranty. It is possible to change the guarantee fee at an arbitrary timing so as to lower the guarantee fee when the damage ratio is low and to raise the guarantee fee when the loss ratio is high. The change in the guarantee fee based on the increase/decrease in the participation rate and the damage ratio can be carried out by multiplying the increase/decrease in the participation rate and the increase/decrease in the damage ratio by respective predetermined coefficients.

FIG. 4 shows an example of a graph summarizing monthly extended warranty subscription rates, damage rates, and warranty fees for products with a purchase price of 6,980 yen acquired by the extended warranty system. The premium is adjusted to maximize the premium based on the coverage rate of the extended warranty and the loss rate.

The present disclosure also provides a server in an extended warranty system for extending warranty against natural failure or property damage of goods,
selected from the group consisting of product information that identifies the product, purchase information that identifies the purchase behavior of the product, purchaser information that identifies the purchaser of the product, and the product information, the purchase information, and the purchaser information connected to a database capable of storing warranty information specifying the contents of the extended warranty linked to at least one
writing and reading means for writing and reading the product information, the purchase information, the purchaser information, and the warranty information to the database;
API linking means capable of linking with an EC site or a POS cash register that sells the product;
Receiving a warranty application transmitted from a terminal of a purchaser of the product based on the extended warranty purchased together with the product at the EC site or the POS cash register through the API linkage to the EC site or the POS cash register a processing means;
(A) Based on the warranty application, it is possible to purchase the same product or a substitute product as the product at the EC site or the POS register through the API linkage, free of charge or at a partial cost, and the product at no charge or at a partial cost. Coupon code issuance application processing means for applying for issuance of a coupon code that can be repaired or that at least part of the purchase price of the product can be refunded;
Coupon code reception processing means for receiving the coupon code created by the EC site or the POS cash register based on the issuance application through the API linkage, and coupon code transmission processing for transmitting the received coupon code to the purchaser's terminal. means,
(B) Based on the guarantee application, pseudo-order information transmission processing means for sending pseudo-order information of the same product or a substitute product to the EC site or POS cash register through the API linkage, or (C) the guarantee. Based on the application, the terminal of the seller of the product using the API-linked EC site or POS cash register is notified to send the same product or a substitute product to the purchaser, or the product is sent. and repair request notification processing means for notifying to repair.

The present disclosure also provides a server in an extended warranty system for extending warranty against natural failure or property damage of goods,
product information specifying the product, purchase information specifying the act of purchasing the product, purchaser information specifying the purchaser of the product, and the product information, the purchase information, and a process of writing and reading warranty information specifying the content of the extended warranty linked to at least one selected from the group consisting of the purchaser information;
Warranty application reception processing for receiving a warranty application transmitted from the terminal of the purchaser of the product based on the extended warranty purchased together with the product at the EC site or POS cash register through API linkage to the EC site or POS cash register When,
(A) Based on the warranty application, it is possible to purchase the same product or a substitute product as the product at the EC site or the POS register through the API linkage, free of charge or at a partial cost, and the product at no charge or at a partial cost. Coupon code issuance application processing for applying for issuance of a coupon code that can be repaired or that at least part of the purchase price of the product can be refunded;
Coupon code reception processing for receiving the coupon code created at the EC site or POS cash register based on the issuance application through the API linkage, and coupon code transmission processing for transmitting the received coupon code to the purchaser's terminal,
(B) Based on the guarantee application, pseudo-order information transmission processing for sending pseudo-order information for the same product or a substitute product to the EC site or POS cash register through the API linkage, or (C) the guarantee application Based on the above, notify the terminal of the seller of the product that uses the API-linked EC site or POS cash register to send the same product or a substitute product to the purchaser, or repair the product The target is a program for executing a repair request notification process for notifying to perform a repair request.

10 Extended warranty system 1 Server 2 Database 3 EC site or POS cash register 4 Purchaser terminal 5 Seller terminal

Claims (14)

An extended warranty system for extending warranty against natural failure or property damage of goods,
selected from the group consisting of product information that identifies the product, purchase information that identifies the purchase behavior of the product, purchaser information that identifies the purchaser of the product, and the product information, the purchase information, and the purchaser information A database capable of storing warranty information specifying the content of the extended warranty linked to at least one of the product information, the purchase information, the purchaser information, and the warranty information is connected to the database. Equipped with a writable and readable server,
The server has API linking means capable of linking with an EC site or a POS cash register that sells the product,
Receiving a warranty application transmitted from a terminal of a purchaser of the product based on the extended warranty purchased together with the product at the EC site or the POS cash register through the API linkage to the EC site or the POS cash register processing;
(A) Based on the warranty application, it is possible to purchase the same product or a substitute product as the product at the EC site or the POS register through the API linkage, free of charge or at a partial cost, and the product at no charge or at a partial cost. Coupon code issuance application processing for applying for issuance of a coupon code that can be repaired or that at least part of the purchase price of the product can be refunded;
Coupon code reception processing for receiving the coupon code created at the EC site or POS cash register based on the issuance application through the API linkage, and coupon code transmission processing for transmitting the received coupon code to the purchaser's terminal,
(B) Based on the guarantee application, pseudo-order information transmission processing for sending pseudo-order information for the same product or a substitute product to the EC site or POS cash register through the API linkage, or (C) the guarantee application based on, to the terminal of the seller of the product that uses the API-linked EC site or POS cash register, to send the same product or a substitute product to the purchaser, or to send the product and a repair request notification process for notifying that the server should be repaired. 2. The extended warranty system according to claim 1, wherein said product information includes at least one selected from the group consisting of a manufacturer of said product, a product name, a model number, and a product code. 2. The extended warranty system according to claim 1, wherein said purchase information includes an ID of said EC site or POS register, and a purchase ID of said product including a purchase date of said product and a purchase price of said product. The purchaser information includes the following (A) to (H):
(A) an ID given to the purchaser;
(B) the purchaser's email address, SNS address, or a combination thereof;
(C) telephone number of said purchaser;
(D) the name of the purchaser;
(E) the purchaser's date of birth;
(F) the purchaser's address;
2. The extended warranty system according to claim 1, wherein at least one selected from the group consisting of (G) the purchaser's health insurance card number and (H) the purchaser's My Number is included. The warranty information includes the type of warranty including replacement of the product, repair of the product, or refund of at least a portion of the purchase price of the product, failure modes covered by the product warranty, warranty period, warranty fee, and warranty number. , or a combination thereof. In the warranty application reception process, the server determines whether or not the warranty number or the purchaser information included in the warranty application matches the warranty number or the purchaser information stored in the database. 6. The extended warranty system of claim 5 , comprising executing. 7. The extended warranty system of claim 6, wherein said purchaser information includes said purchaser's email address or phone number. When applying for issuance of a coupon code that allows the purchase of a product identical to the product or a substitute product free of charge or at a partial cost, the server sends the product information and purchase information to the EC site or POS cash register through the API linkage. , and transmitting coupon code information including the purchaser information. The server aggregates the ratio of the warranty fee of the extended warranty purchased to the purchase price of the product based on the purchase price of the product and the warranty fee of the extended warranty purchased stored in the database. The extended warranty system according to any one of claims 1 to 5, which performs aggregation processing. 2. The server executes a calculation process for calculating the subscription rate of the extended warranty for each product based on the number of purchased products and the number of purchased extended warranties stored in the database. 6. The extended warranty system according to any one of -5. The server performs calculation processing for calculating the damage rate for each product based on the number of applications for extended warranty for each product stored in the database, the number of fulfillment of extended warranty for each product, or a combination thereof. Extended warranty system according to any one of claims 1 to 5, implemented. the server
Calculation processing for calculating the participation rate of the extended warranty for each product based on the number of purchased products and the number of purchased extended warranties stored in the database; a calculation process for calculating a damage ratio for each product based on the number of extended warranty applications, the number of fulfilled extended warranties for each product, or a combination thereof;
A change process for changing the warranty fee for each product based on the subscription rate, the damage rate, and the warranty fee of the purchased extended warranty, according to any one of claims 1 to 5. extended warranty system. A server in an extended warranty system for extending warranty against natural failure or property damage of goods,
selected from the group consisting of product information that identifies the product, purchase information that identifies the purchase behavior of the product, purchaser information that identifies the purchaser of the product, and the product information, the purchase information, and the purchaser information connected to a database capable of storing warranty information specifying the contents of the extended warranty linked to at least one
writing and reading means for writing and reading the product information, the purchase information, the purchaser information, and the warranty information to the database;
API linking means capable of linking with an EC site or a POS cash register that sells the product;
Receiving a warranty application transmitted from a terminal of a purchaser of the product based on the extended warranty purchased together with the product at the EC site or the POS cash register through the API linkage to the EC site or the POS cash register a processing means;
(A) Based on the warranty application, it is possible to purchase the same product or a substitute product as the product at the EC site or the POS register through the API linkage, free of charge or at a partial cost, and the product at no charge or at a partial cost. Coupon code issuance application processing means for applying for issuance of a coupon code that can be repaired or that at least part of the purchase price of the product can be refunded;
Coupon code reception processing means for receiving the coupon code created by the EC site or the POS cash register based on the issuance application through the API linkage, and coupon code transmission processing for transmitting the received coupon code to the purchaser's terminal. means,
(B) Based on the guarantee application, pseudo-order information transmission processing means for sending pseudo-order information of the same product or a substitute product to the EC site or POS cash register through the API linkage, or (C) the guarantee. Based on the application, the terminal of the seller of the product using the API-linked EC site or POS cash register is notified to send the same product or a substitute product to the purchaser, or the product is sent. and repair request notification processing means for notifying to repair. For the server in the extended warranty system for extending the warranty against natural failure or property damage of the product,
product information specifying the product, purchase information specifying the act of purchasing the product, purchaser information specifying the purchaser of the product, and the product information, the purchase information, and a process of writing and reading warranty information specifying the content of the extended warranty linked to at least one selected from the group consisting of the purchaser information;
Warranty application reception processing for receiving a warranty application sent from the terminal of the purchaser of the product based on the extended warranty purchased together with the product at the EC site or POS cash register through API linkage to the EC site or POS cash register When,
(A) Based on the warranty application, it is possible to purchase the same product or a substitute product as the product at the EC site or the POS register through the API linkage, free of charge or at a partial cost, and the product at no charge or at a partial cost. Coupon code issuance application processing for applying for issuance of a coupon code that can be repaired or that at least part of the purchase price of the product can be refunded;
Coupon code reception processing for receiving the coupon code created at the EC site or POS cash register based on the issuance application through the API linkage, and coupon code transmission processing for transmitting the received coupon code to the purchaser's terminal,
(B) Based on the guarantee application, pseudo-order information transmission processing for sending pseudo-order information for the same product or a substitute product to the EC site or POS cash register through the API linkage, or (C) the guarantee application Based on the above, notify the terminal of the seller of the product that uses the API-linked EC site or POS cash register to send the same product or a substitute product to the purchaser, or repair the product A program for executing repair request notification processing and

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